Reviews of Merry Maids of Victoria (Cleaning Company)

Nazaneen Lauriault

We had a great first clean! Being located in the Highlands, we found it challenging to find a professional service to clean our home. I was pleased that this company accommodated our needs and provided a professional and custom approach to their service. Our first clean was a deep clean and look forward to regular cleans moving forward.

Peyton J. Paige

I rented an executive condo for 6 months while doing some work in Victoria BC and during that time, merry maids of victoria kept my place very clean. When I first moved in, I wasn’t initially satisfied with how clean the condo was as I had an allergic reaction to the dust. So I called merry maids for a one time clean. I was very impressed with how meticulous they were with the dusting. They would make sure that when they dusted the entire place that there were no allergens floating in the air by vacuuming along side with the dusting. That was awesome since I casually mentioned my allergic reaction. During my stay within Victoria, I had Merry Maids clean my condo every other week and was very happy with their work.

Katie McGoff

Had a full-house cleaning done the other day and I'm still walking around my house thinking "it's never been this clean EVER!" I'm so glad I got this done, it was so worth it! I'm signing up for bi-weekly service, I don't want this feeling to end.

Rainbow Goddess

I phoned Merry Maids on a Friday to ask about a move-out clean. The person on the phone asked me what condition my apartment was in on a scale of one to ten, with ten being pristine and one being a disaster. I said "One or two." He said that a "one" would mean urine and feces or blood or vomit in the apartment, and I said no, it wasn't THAT bad, but it was very dirty. Note I warned them that the apartment was dirty. The man on the phone reassured me it would be fine and gave me an estimate of $500. I said I'd phone back after getting estimates from other companies. I called back and booked Merry Maids service two days later. Again I warned them about the dirt, making a special mention of the fact that there was a sticky mess inside one of the cupboards. The person on the phone booked the maids to come to my apartment. The two women from Merry Maids arrived on time and set to work while I went out to pick up something to get rid of an odour coming from the kitchen drain. While I was out I got a call saying that "the girls" had called their manager to report that they were unable to do the job, because of the bad shape my apartment was in (which I had already been assured would not be a problem.) I headed back to the apartment so that I could lock up before the girls left, and to my shock and dismay they had left the apartment with the doors unlocked, so anyone could have entered the apartment, stolen things or done damage to it. I accept full responsibility for the poor shape my apartment was in; however, I did warn Merry Maids and was assured this would not be a problem. I am very surprised that the maids could do NONE of the work, not even wipe down the walls or clean the fridge, and especially shocked that they left my apartment open and vulnerable to thieves.

Sheila Elworthy

My house is much cleaner than it was with my previous cleaner - your vacuums and cloths really work to get rid of dirt and dust and to keep it dust-free for more days between cleaning. Your products are scent-free, which I really appreciate. Your staff are friendly and professional. I like the automatic payment system and I love coming home to a clean house!

Beat Alsace

Apparently biodegradable products and good service.

Payton levy

When my boyfriend and I started dating I was super impressed at the immaculate cleanliness of his apartment. Everything was always sparkling, no dog hair anywhere to be seen, and not a crumb in sight. I later found out he actually has Merry Maids come into clean every few weeks haha. I can always tell when they've been over as the apartment looks and smells so lovely! I also heard about all the fundraising Merry Maids did for the Mustard Seed this season which is truly amazing. Thank you for keeping my boyfriends apartment so clean!

Brad Debroni

Very reliable. Someone shows up every week as scheduled. Merry Maids clean what I want to have cleaned and leave the rest. Excellent staff.

Mike Davidson

I very much enjoy the cleaning services provided by the ladies. I suffer from a disability and find it very difficult to keep up with the required cleaning myself. Also, whenever Nicole arrives, she is very joyful and upbeat. This always instantly improves my mood. I love to come home after she is done to a "refreshed" home. It makes me feel good. Thank you very much for all that you do. Mike

Pam Skelton

Thorough, friendly, takes requests/suggestions for additional tasks. Efficient. Amber is great!! Very happy with the service! Thank you!

Leah Strong

I just had the first cleaning with Merry Maids and my house looks amazing. I almost cried after I got home and kept spotting all the little details that were taken care of. I've hesitated getting someone in to help with housework but finally went for it after realizing it's really the same as outsourcing car maintainance or anything else. I am just so impressed with the thoroughness of the work done and can't wait until the next time.

Heidi McElvaine

I have been a client of Merry Maids since I first moved to Victoria over ten years ago. I have found them to be completely reliable dependable and professional in every way and I have enjoyed my relationship with everyone in the office as well as the staff who come into our home to clean. The house is always sparkling and they will go out of their way to do little extras that make me smile. :) When I come home and walk in the door I am always pleased when it is a Merry Maids day!

Barbara Soutar

Very impressive cleaning job. Quick as well.

Matt Callagher

Great cleaning service! Love the personal touches left by the team each time they are by.

Geoff Pratt

We have been using Merry Maids for a few months now and our house has never been more clean. They pay special attention to details and the staff members who come to clean are very polite and respectful.

Raptor Sherri

We love the professional, and always friendly service that Melissa provides us. Upon her arrival, she always asks if there is any special cleaning we need done that visit, which is greatly appreciated. We find your products to be outstanding . . . leaving our home smelling clean & fresh. We do not hesitate to recommend Merry Maids to our friends. Thank you for your great service Melissa . . . and to the Office Staff, that I have had the pleasure to talk with from time to time! Sherri

Cheryl Brune

Love this cleaning service. Cleaners are detail oriented and always do a great job.

Ryan O'Byrne

I have been using Merry Maids since spring 2012. I have been very pleased with the service. Merry Maids employees are very professional and friendly. I have been very happy with the quality of work, never had any complaints. Also, if I need something done differently, they are very quick to act. And I really like the goodbye cards they at my house:)

Diane E Duncan

I look forward to my lady coming To my home as. The house looks great when she has finished cleaning!

Jeff Stevens

I hired merry maids victoria for a move out clean and was very impressed with their level of professionalism and attention to detail. If fact, I was so impressed with their service that I ended up hiring them for my new house. Thanks.

Randall Ball

When contacting the company the call was professional as well as friendly. I was given a quote over the phone which was right on of estimated cleaning time for the task! The cleaner was right on time of scheduled appointment for access to the apartment. Upon completion of the task the cleaner performed it in less time then quoted, which saved me money!!!!! I was very pleased with the job overall. I recommend this company and wouldn’t hesitate to hire them again !

Heather Welsford

Have always been so pleased with the lovely ladies who clean for us. They love our dog and are prompt, friendly and very thorough. It's such a nice feeling to come home to a clean smelling house. Thank you!

Adele Ashby

I love coming home to a clean house. It is such a great feeling. Thank you Merry Maids of Victoria.

Marnie Lamb

Cheryl is very dependable and works hard while she is here, especially to chase down the dog hair that accumulates everywhere!

Karen Jackson

Disappointed. Very costly and not all jobs were completed. Also took more time than necessary. Do not recommend.

Barbara Singer

Amanda does a great job. They all do really. I am a lazy housekeeper so finding Merry Maids and the great job they do was a god send.

Peter Vitchev

Excellent service and communication - thank you!

Jay Neill

Fast, professional service that left my house looking extremely clean.

Brandon Ellis

Dealing with Merry Maids has been an absolute pleasure. The entire company has been able to fulfill my needs with each cleaning. From the Merry Maids themselves through the entire company they have been able to fit my schedule with what works for me. You will not regret your decision to go with Merry Maids.

Doug Schiedel

The two ladies arrived on time. They explained everything they planned to do. They were cheerful and friendly and completed the cleaning in the recommended time. Then they went over everything they had done and made sure it was to our satisfaction. We were pleased with the effort and quality of the work on our 2 bedroom suite.

Jacquelene Seigel

Cleaning staff are reliable, pleasant and do a great job. Products do a pretty good job as well.

Jason Maycock

We have had Merry Maids clean our home for several years now and they do an amazing job. Thanks so much to Jessica for her hard work and making our house sparkle:)

Beth Campbell

My house has never looked so good! I've been resisting getting help with the housework but Merry Maids is making me wonder why I didn't book a regular cleaning earlier. They were very thorough, on time and pleasant. I liked the communication ahead of time regarding booking a time and overall professionalism. Impressive.

Diana Alfred

Merry Maids did an excellent job of doing a "final clean" of a house that was about to be put on the market. Beckey, Lindsey and Montana were professional, pleasant and cheerful while thoroughly and efficiently cleaning the house. I would highly recommend Merry Maids.

Ally Hoffman

We were very pleased with the service provided by Merry Maids Victoria. From our estimate and consultation to the cleaning itself, all staff were very friendly and professional. Our house felt spic and span after the job, and they were very good about paying attention to the specific requests we had made. I also commend them on using environmentally friendly products, and I liked the fact that we did not have to provide any of the cleaning materials. Overall, we had a good experience and would recommend them.

Beth Campbell

My house has never looked so good! I've been resisting getting help with the housework but Merry Maids is making me wonder why I didn't book a regular cleaning earlier. They were very thorough, on time and pleasant. I liked the communication ahead of time regarding booking a time and overall professionalism. Impressive.

Yuxin Luo

Asked for one time cleaning, and they respond to come around 12;00pm.....then they come at 4o'clock which let me waited for 4 hours. It takes 1.5 hrs for three maids to clean a small apt exclude the bedrooms, so pretty much three maids each took an hour and half to clean a tiny quarter of my apt space. Feel like my 80-year-old nana can do it all by her own......and the price is extremely high, take ur time to find a better one and avoid merry maids

Wynn White

Buyer beware. We hired Merry maids for a move out clean recently, and were disappointed to say the least. First of all they charge 75$/hour for a single cleaner with little experience and a slow pace. For this hourly rate we were expecting quite a bit, as even highly skilled tradesmen with years of experience, technical training and thousands of dollars worth of tools often don't charge this much for their services. As you can probably guess, very little got done. We had a small 1 bedroom apartment that we expected to get mostly cleaned for the 3 hour service (again for 75$/hour, this expectation is not unreasonable). She started in the kitchen, as I requested she did, but was not even able to complete that task in the 3 hours. Keep in mind the kitchen is very small and she didn't even have to the clean the oven ( it was on a cleaning cycle). This situation caused us great stress because we were counting on merry maids to have most of our small apartment done for our move out inspection, that took place the day after. We ended up having to spend our own time to finish the cleaning in a panic to get it done in time. On top of that we just shelled out 240$ for a partial kitchen clean. We did contact the company to try and remedy this, but the only thing they would offer is 1.5 hours cleaning on them, which is not at all helpful to us as we no longer require their services( and we would never hire them again). After we told them this they stopped responding to our messages, as I guess their time is better spent signing people up for over priced and under performed services. I recommend you look elsewhere for a cleaning company, perhaps one that values your time and money.

Andrea Williams

After 4 months working from home full-time Merry Maids was finally able to come back and did a fantastic job, in a really short period of time. What would have taken me pretty much all day, they did in an hour. Cleaned kitchen and bathroom, vacuumed and dusted the entire apartment. I love coming home after they’ve been. Can’t tell you how much I appreciate the work they do.

Eloquently Kate

Great people - dedicated, very accommodating and friendly. The service is consistent and of good quality.

Lynn

Melissa takes great care of us. We're starting to plan for retirement but both Doug and I agree we cannot possibly give up Merry Maids regardless of a reduced income. I love that I don't have to shop for cleaning supplies and my vacuum has been in storage for years!

Heinz Karnine

Great service on our bathrooms and kitchen.

Sami Elkurdy

Besides punctuality, the professionalism shown in cleaning and honoring all my requests is highly appreciated. Your team should be commended for their good work.

Krystal Hanson

We are very pleased with the service and our cleaners attention to detail! We love coming home after work to a clean house and the personalized notes after ever service is a nice added touch!

Ryan Hagel

Our first deep clean from Merry Maids was fantastic. Our home has never looked so good and the cleaner who came were so cheerful and nice! Thanks so much for such a thorough and friendly service!!

Elizabeth Cull

Lisa did a great job for us. Followed our priority list and got the things we really needed done. Our move out would have been much more stressful without her.

Christian Gosselin

Extremely friendly and professional staff that pay attention to details. Highly recommended!

Karla Helgason

Pet friendly! Great work, too.

Alan Bowles

We were extremely pleased with the experience of having the maid team clean our home. It was really great to come home to a fresh & clean home with lots of attention to detail and follow up.

Jennifer Dalton

The Merry Maids employee who came to our home was lovely and hard working. She kept herself very busy while she was here at our home and she accomplished everything I had put on my cleaning “wish list”. She was professional, friendly, polite and appears to really love her job! I would definitely have her and Merry Maids back to clean our home in future!

Chris Jiggins

I appreciate my monthly visits from Merry Maids. They are always professional and steadfast in their cleaning. It is a joy to come home on the days Merry Maids has cleaned my home. Keep up the good work and thank you to each.

Lore Barnlund Titley

When I needed the help, these wonderful cleaners swept into our home like my very own fairy godmothers. Timely, prompt, and extremely considerate of a delicate situation. I will hire them again in the future, for sure.

Suzi Beber

I was very pleased with the two young ladies who came to our home (joined by two more later in the afternoon). I was particularly impressed with the "wall work" clean-up and the "banished dust." It is difficult to keep walls clean when there are four big dogs in the house. The girls were very respectful and quiet, and I was delighted that they were dog lovers too, which made the entire process easier too. Now that we have had a major "clean-up" day, I intend on continuing with two to three week "touch-ups" and hope the girls we had on this day, can come back another day. They were perfect. Thanks so much!

Carl Cavanagh

We've used Merry Maids of Victoria for our weekly or bi-weekly cleaning for over 10 years. We love them! The cleaners are skilled, careful, and hard-working; and the office staff are always so helpful. I wouldn't hesitate to recommend Merry Maids of Victoria to anyone :-)

Laura Collins

It depends on the cleaner you get, Ali was amazing unfortunately on out last day of our contract we had a new person come in and I am sad to say it was not good. Went into rooms specifically off limits, moved important things around, crumbs left on counters and streaked floors and frightened our pet by going into previously mentioned off limit rooms so now we have cat vomit and pee to deal with. Thanks.

kd brac

I am very pleased with the team that worked on our place this week. Under Maya's leadership they managed to do their usual thorough cleaning plus give our guest room an extra cleaning in preparation for some company we have arriving this week. They also did a nice job giving the living room furniture a nice clean with lemon oil. Thank you.

Brock Fraser

I was impressed by the detailed cleaning my house received on the first visit of this service to my home. The job was much more comprehensive than I was expecting, and the quality of the job was wonderful. I was also happy with the administrative work involved in getting me set up with the Merry Maids service.

e davidson

Having been quite ill for a few months we decided to engage Merry Maids to help us with the neglected housekeeping. They did an excellent first ' deep clean' and I cannot find a spot that wasn’t dusted, polished or swept. I’m really impressed.

keith bremner

Did even have time to show up

Tyler

Cleaners do a awesome job!

Jennifer Lord

Great customer service, thorough clean, recommend!

Zacharie Levesque

Prices are reasonable.

Gary Johnston

I have been a customer of MM for over three years. I have never written a complaint ! When my wife and I travel we always pre-set a House Cleaning just prior to our homecoming. We arrive to a fresh smelling clean home, every time ! Having Merry Maids take care of our home is get value for the money I spend. Gary Johnston, retired school teacher

Dona Richwine

Friendly,efficient service. Will do anything you ask them to do.

Daniel Koning

Simple, convenient and very affordable. A significant difference in my quality of life

Kate Sarginson

. After two years of ill health and hospitalization my house was a mess. The kitchen cupboards in particular were crowded and frankly dirty with spilled food. There was just too much for me to do and it was depressing living in it. Then I received an unexpected tax rebate and decided to treat myself by hiring a cleaning service. A friend recommended Merry Maids. At first I was a little taken back by the price but decided to go ahead. I was totally amazed. When they finished I could not believe my eyes.The house was immaculate. It smelled wonderful, not like cleaners, but fresh. The bathroom just sparkled. The floors was extremely clean and no streaks! Best of all the cupboards were just wonderful. All scrubbed and organized. Lauren and Nicole were on time, friendly, pleasant and very very helpful. They brought all their own cleaning equipment and 'green' cleaners which was perfect for me as I have cats. It was wonderful to have them in my home. I would highly recommend these young women and this service.

Daniel Smith

Did not answer the txt line available online.

Julie L

This was my first experience hiring cleaners. I have been apprehensive in the past due to stories of bad service and over charges. Merry maids was fantastic! They took care of everything in a polite professional manner. Colleen, from the office, was very patient and pleasant to deal with despite me calling half a dozen times before booking. My cleaner, Ally, was fantastic! She walked me through the house before the cleaning to ensure what I wanted done, and she walked me through afterwards and made sure I was happy. She even offered to stay and do a little more to ensure all was to my satisfaction. I will be definitely recommending and using merry maids again! Thanks guys!

gwen poirier

Only scent free and eco friendly products are used. Service is always on time and efficient

Bryn Roylance

I’m currently taking a break from being on my hands and knees scrubbing my house after we decided to buy a move out clean. I came back from Victoria for the meeting with my landlady to a partially cleaned apartment. They just decided not to bother with the oven, walls, carpet. Under the oven. Or behind the fridge.There is still mess on the floor and they left full garbage bags in the middle of the room. They informed us that they don’t clean any of the above and wasn’t included. Even after our $300 dollar quote got increased to 500. I had also requested them not to go in a cupboard which they decided to go into anyway. Ironic right? Don’t bother with the oven but you clean what I specifically said stay out of. You have caused a great deal of stress for this move and I will go out of my way to let others know about how the quality and pride in your work was. This is coming from a 24 year old man who isn’t even very tidy. This is abysmal

Pat Devaney

Professional and courteous staff and excellent feedback and advice on the best way to use the time on the move out order.

Anne Delves

I have used Merry Maids for the past 22 years. They have always been professional, and their cleaning staff have always done an impeccable job. This, along with their exceptional customer service, has made me a repeat customer!

Vincent Scott

The staff were friendly and accommodating but the rate they charged for the pace they worked at was ludicrous.

Sheila Erickson

We are into our 7th year using Merry Maids. I’m very pleased with their staff’s service, reliability and eagerness to please. They are on time and will also do a special small cleaning project if asked. Thank you Merry Maids!

Winston Chou

Merry Maids is a highly rated cleaning service that guarantees 100% satisfaction. Their prices, although a bit steep, were offset by the vigorous background checks and qualifications they put their employees through. I was under the impression that they would provide a quality of service that would make them stand out from their competitors as I was looking for an exceptional company to clean my apartment monthly where my newborn lives. Sadly, my experience with them was lackluster. I left the cleaners a detailed note about the areas I needed addressing, however, one of the items (cleaning the grouts of the bathroom) was ignored completely, and the other (wipe down the walls) was claimed by their employees to be un-doable. The day after the clean I went back in with a magic eraser and a cloth and was able to remove the residue on my walls. In addition, there was a dispute about the amount of hours worked. Although I knew this was a losing battle, as the customer representative I confronted the issue with would take the side of their employees, they claim to guarantee a 100% satisfaction. When I gave them the opportunity to put things right, nothing was offered. The representative did not offer to come back to clean the missed areas. They did nothing to earn my loyalty but were perfectly fine with charging a premium for their services. Their representative will probably post a reply saying "Thanks for your feedback we'll use it to improve our services" but behind their fake demeanor is an uncaring attitude about their customer's satisfaction. If you’re looking for a company with empty promises then go with Merry Maids. I set up my monthly cleans with Kyla Kleaning instead.

Val Murray

I'm very pleased with our Merry Maids team. They are friendly but not intrusive. They do little extra things that I ask. They are terrific with my dog. None of their products have an odor, which I really appreciate. I trust them in my home and have done so for four years now. The office staff and Matt Tanner have been super helpful.

Wendy Jones

Great, reliable, consistent service.

SIR DENNY

Merry Maids of Victoria always does an excellent job of cleaning my place and their customer service is first class. Furthermore, they easily cater to my busy schedule, which is invaluable to my time. Highly recommended.

Christine

The cleaning people have always been fast and thorough, and very pleasant. I have had a different crew every time I have had Merry Maids in to clean and they all do an excellent job. And the cleaning products smell nice too!

Karen McClean

I have had Merry Maids for five years and they do an amazing job! The staff are so friendly and hard working. Have always accommodated my ever changing schedule!

fran cooperman-pfaff

I was not pleased with the work Alex did at my apt. She did a quick surface cleaning when I specifically told her the bathrooms were my top priority . Mirrors were not cleaned, corners needed more than just a mop skimming over them. Toilet bases were not cleaned and neither was the floor in back of the toilets in both bathrooms. I got down on my hands and knees (I am 74) and did it myself. She couldn't even be bothered to pull out a magazine holder and wash the floor under it. At $75 an hour I expected much more. There were 3 items on the priority list for a two hour job. The cleaning staff does not seem to be trained to notice obvious places that are part of the job and details that are important. Something wrong with this picture when the client has to get down and actually clean after the cleaning service has been here.

ulana farmer

very professional job done efficiently with minimum disruption to household functioning

Max Young

The cleaners at Merry Maids are great. I highly recommend Merry Maids for anyone having trouble keeping up with keeping a clean home. They keep to a reliable schedule and give lots of notice for re-scheduling around holidays.

Brenda McKeand

I have found Merry Maids to be an excellent service provider for residential cleaning. They are prompt and very pleasant to have in the home. I find their service to be outstanding. Not only are they reliable but I have also found them to be very trustworthy. If you are considering having a house cleaner then I highly recommend Merry Maids for all your future needs.

Danny Taggart

They cleaned for a few hours. Cost $315 and I gave them each a $20 tip. Landlord comes to inspect and discovers the girls completely missed the front door closet. Landlord charged me $100 for additional cleaning. Make sure to inspect EVERY ROOM AND CLOSET before the cleaners leave!

Derek Delves

I recently had Merry Maids come and do a thorough cleaning at my home. The ladies were efficient and did a wonderful job leaving my home sparkling clean and fresh as a daisy. Thank you. Derek Delves

Nancy Mullins

This company was extremely easy and pleasant to deal with. They provided a good service for a fair price

Tom Clinton-Baker

Professional, flexible, friendly and good at what they do. Highly recommend their services. Family run and it shows, top notch quality of work and great people running the show.

Ana N.

The service from the maid was great. Everything was nice and clean and I was impressed. She accidentally broke the shelf in my fridge and informed me right away which wasn’t what I was upset about. People make mistakes and at least the maid owned up to it which I was happy about. She said I could call the office to to make a damage claim. However, when I did, the person over the phone was unapologetic and quite rude. She was very short with her responses and told me she would call me the next day because she wasn’t in her office. Didn’t follow up until days later and when she did, she still had a rude demeanour and a "Your problem, not mine" attitude. While the maid was fantastic, I was very disappointed in the way the higher ups dealt things. What a shame.