Reviews of Citrus-O Carpet Care (Cleaning Company)

MJ vanBergen

They paid special attention to the heavily stained spots and got them out.

Laurie

First experience with Citrus-O. We were delighted with the change to our carpets and especially the hallway stairs following the cleaning. Doug, the technician, was simply stellar! He was professional, personable, and worked hard to perform magic! We highly recommend him and Citrus O to anyone!

noni goertzen

I've used Citruso for years personally as well as in my work, helping prepare homes for the market. They are always prompt, efficient and courteous. It is important to have everything thoroughly cleaned and ready to go before they come, When they arrive, they walk through the house to survey the areas to be cleaned and then begin with a pre-cleaning spray everywhere. The end result always smells wonderful and the carpets look better than you would believe, every time. They clean up quickly and the whole process is very tidy. Always delighted. Thanks Citruso!

Jason and Rachel Jung

Excellent service and very professional. The carpets were quite bad in some areas due to renters and pets but now they look and smell much better. Highly recommend!

Connie Magee

Dennis does an amazing job. I was so impressed with him after the first time I used him, I requested him specifically in subsequent jobs. He's pleasant and extremely quick. I wouldn't hesitate to recommend him and this service. Love the citrus smell too

Ellen Watters

I went with Citrus-O as my family used them for years on Vancouver Island. Mark helped me over the phone and Shane in person, and I was very happy to find that their great service is just as consistent here on the lower mainland! I would pick Citrus-O any ANY day for a few reasons; competitive prices (cheaper for more services than 2 other quotes I had done), no headache or unpleasant/overwhelming off-gassing smell afterwards, quick and efficient service (faster and quicker drying time than the cleaning company I used last year). Thanks again guys!

Ginny Giles

I have been getting my carpets cleaned by these guys for over 10 years. Great job everytime and the house smells great after.

MR LC

Keep calling me non-stop although I have not committed to any services, bizarre as they phone and never leave a message and/or hang up. Please stop phoning me, it is highly intrusive and bizarre!

L Haddon

This is the first time I've used Citrus-O. I especially liked the thorough appointment making process where I was able to take time to explain what I needed done. I appreciated the follow-up email confirming the price and specific details. The technician was on time, professional, personable and thorough. I will use this company again, for sure.

Jonathan MacDonald

Just received a spam text message from this company wanting my business. Never heard of them, will never do business with someone that text bombs phone numbers

Sharon McRae

Hi, I was absolutely amazed at the job the technician did, never in a million years did I think they would look as good, and smell as good as they did when I went to see the job done. Thank you for your service, and I will certainly use you again. Sharon McRae

Kayvon K (Simplifier)

Arrived and finished on time and left the carpet clean and stain free :-) Courteous and professions technician.

Pauline Farrell Kloyber

I have been using Citrus O for both my carpet cleaning and duct cleaning for many years ... I have never been dissatisfied, always reliable professional service & great scent! ????

Nicoline Mann

Citrus-O in Nanaimo have always provided exceptional service and the last time they were here they exceeded them by a mile. My dog, whom we recently had to put down, had been suffering from lymphoma and had defecated all over the carpets due to his illness. We had just had the carpets cleaned two weeks prior and didn't think we would need them again for another 6 months or more. The next opening they had was 4 days away. But Roger, the technician, came late in the evening after having spent the entire day cleaning an apartment tower, to come and clean our carpets. He didn't want us to have to live with the smell in our house for four days. I am beyond thrilled with the service of Citrus-O and with the customer service of Kerry who I spoke with regarding our situation. Thank you guys! Nicky

Betska The Guru Coach

We have used Citrus for many years now and this last time was our very best experience. Mike was the technician and he was outstanding. More than being a perfectionist in his job, Mike showed that he really cared for us as a family. Thank you Mike for your thoughtfulness and kindness and for the happiness you brought into our lives through your enthusiasm for life.

Ester V.

Had the worst experience ever with the customer service.

Tommy Briggs

Great Service for reasonable price.

Elio Parente

These guys are great and have good service last call though the guy accidentally gouged my newly painted wall and didn’t tell me

Penny PYL

Great Service and on time. They managed to take out a stain that was from a long time ago. Out Technician Gerry was very helpful and gave lots of recommendations and tips. Will definitely use them again!!

Michelle Louise

Results were truly beyond every hope. Serge was friendly and professional. I don’t know why I didn’t listen to friends and family before who recommended this place.

Mark Tizya

Citrus-O was very attentive throughout the process. They called me to confirm the day before, The technician was on time for the appointment and he finished exactly when he said he would. All that is very important to me but the finished product exceeded my expectations and the fresh scent was great. I highly recommend Citrus-O

Trevor Patterson

Avoid at all costs. Completely ruined my carpet. Difficult to communicate with. After a month long dispute I've decided to absorb the $170 it cost me to have my carpet destroyed, and have installed laminate flooring. Avoid, avoid, avoid. They aren't accountable at all for their actions, and have blamed the damage on what a previous tenant may or may not have done. Not worth the risk.

Christopher James Katan

Veryhelpful1????

Sandra Semchuk

they good, thorough and reliable, and allergy free warmly Sandra

Andy Chen

They restored our battered carpets to almost new and helped rid most of the odors and unsightly stains left behind. Highly recommend. Polite and courteous and superbly professional.

Alex Z

It's a bit pricy comparing to what I had before and the service is fine. I got charged more than the deal due to hair. However, I still found some hair left on my bedroom floor and also the sink in the kitchen after the cleaning. The crew should have focused more on quality next time when asking for extra money.

Miral Hassan

Very pleasant experience. On time, very professional and courteous.

Carlos Kreuzer

Service tech was great knew his stuff, polite did a great job on a hard case.

PK PROMOTIONS

Our carpet cleaner was kind and professional. He did a very good job and was quick and efficient. I love that it's all natural as we have pets. Very pleased with the service.

Margaret Wilson

Scott was great. Coffee stains gone. Wonderful scent. And it was dry very fast

matt Christmas

I used this company 2 times in the past . The carpet looks like new again, they were able to remove pet stains evan on the stairs. I would use their service again

School Admin

Jason did an excellent job in our preschool. Arrived on time and worked quickly and efficiently. Highly recommended.

Samuel Louis

Very good service. Professional, quick and efficient, impeccable.

denise sobolewski

Citris-O-Carpet is the company I have been using for the past 4 years and do not intend to change. The service and efficiency is above all other companies I have used in the past. They listen to your concerns and try their very best to address them. Keep up the good work!

Michele Hibbins

Professional, efficient, great advice on home care in between visits...we are always happy with Citrus-O!

Estefani Rangel

I don't recommend. Stains continued to be there. At the end, the carpet was soaking wet for 3 days at least even though we kept all windows open all the time. At least the customer service was good.

Richard Nosek

This was our first experience with Citrus O. We were expecting our first child and really wanted a professional carpet cleaning company to take care of our home. The guy that showed up was awesome and the carpets were dry way faster than we expected. Highly recommend Citrus O.

Denetie Tarot

Imagine an old farm house that hasn't has it's carpets cleaned for at least 7 years. Kids and cats up and down the stairs. Stains everywhere. Well, I finally got my client to get a carpet cleaner in and Citrus-o did the job. I had to call at the last minute. Literally, on the day I needed the carpet cleaned, they came through with a convenient appointment. They did a fantastic job. I couldn't believe how clean the carpets were and neither could my client. A very affordable price. Don't put it off, you won't be disappointed. Kudos to you Citrus-o.

Rob Knox

These guys always do a great job. Tried the rest and sticking to the best for over the last 5 years now.

Wee Travel

Very happy, great service.

René Halber

Excellent, prompt and courteous service!! Super results!

Rhea Rose

Very good service. Good call back and concern that a job was well done. My carpets were very old and they happily did them twice to perk them up!

B Smith

Our carpets in our town house were looking much cleaner after we had them cleaned by Citrus-O. The stairs in particular were really dirty after years of wear and they're now looking close to new again. It took about 2 days for the carpets to fully dry given that it's winter and we couldn't keep the windows open all day long. The citrus smell was also quite nice compared to the chemical smell that we've had with other carpet cleanings in the past. While not every stain was removed from the carpets, overall we very happy with the results and the service.

Henrietta Tan - Vancouver Real Estate

I had my area rug cleaned by Citrus O. Dillon the technician was excellent. He was careful and attended to every detail. I will always be using them from now on!! Thank you!

Megan Carriere

Amazing customer service and the tech was very friendly and professional. Will continue using!

Dominic

We booked citrus carpet cleaning to do our carpets before moving out of our rental, as recommended by our landlord who uses them regularly. We had them booked for 9-10am and they never showed up. After spending some time trying to contact them we finally got through and were told that they made a mistake. The owner then gave my wife the number for his tech and told us to reorganise it with him. We told him it was up to him to sort it out, he then came back to us and tried to tell us that we had booked for the next day, going back on his word and trying to make out that we had made the mistake. Unbelievably unprofessional, avoided replying to my messages, don't book with these people if you value reliability. Cost me a morning of work and didn't give any solution.

Rupert Whiting

Flexible, polite and efficient. I changed my work order when he arrived and he was very pleasant about that and went above and beyond to make me appreciate the service.

Ian Grantham

Arrived on time...did what they said they would do and more and my carpets came out fantastic. Couldn't be happier.

Bradley Tollefsen

Best Carpet cleaning in Victoria. Very professional. No hidden fees. Definitely recommend!

CellF CARE

Dylan did an awesome job and the place smelled great afterwards. Would highly recommend.

Rachel Sutton

We love and use Citrus-O. I run a Family Child Care and we get our carpet cleaned every few months. Citrus-O are exceptional and the only brand I use.

Darlene Browman

Citrus - O did a fabulous job on our carpets, the house is quite old and so are the carpets, I wasn't sure how they'd turn out but they look fantastic and smell great to boot !

Hugo Gonzalez

Great service, quick to gave me a quote and appointment , Bruno the guy who came and did the cleaning was very profesional, right on time during our window time appointment. He took his time to do the work, he did not rush at all. Thank you, I will be using your services from now on.

Jennafer Harkness

Excellent customer service! If looking to set up an appointment talk to Curtis. He was extremely helpful, thoroughly explained the process, and even followed up to make sure we were satisfied with the results. Which we were! Our Carpet Tech Bernard went above and beyond during the cleaning. There was a massive black stain right in the middle of our office that he was able to remove and we greatly appreciate it! 10/10 would recommend this service.

Sherry Graver

Highly recommended! Quality work guaranteed and excellent customer service!

Rachel Lee

Worst customer service. 5 hours before my service, they changed the arrival window time which I could not make but there was nothing they would do about it. Completely unprofessional and would not book again.

Christine Brightman

Citruso was great for carpet cleaning. They were prompt, called me the morning of, and did a great job. Easy booking and great pricing! Thanks Citruso!

Dannielle MacDonald

Staff were super professional from phone to home- amazing service, amazing outcome- clean ivory coloured carpets and a non-toxic citrus scent, dry carpets within 2 hours- amazing and awesome ! *Edit 6 months later: Had them in again, STILL AWESOME!

Christine Bowden

Arrived when they said they would, carpets looked and smelled great!

Rory Mullin

From the moment I called Citrus O to discuss my carpet cleaning needs, I felt like I was in the right hands. Due to the lease, the carpets need to be cleaned every year - I always just thought they looked so bad because they were so old - it turns out, the carpets have just never been cleaned properly. They are the original carpets from the early 90's. Previous tenants have smoked, and there were coffee and wine stains everywhere. After the cleaning was completed (just over an hour and a half for 1200sq/ft) the unit smelt citrusy fresh and never looked so good. Very happy! Thanks Citrus O!

jackie crockford

Technician Chris showed up .I found him to be very professional and knowledgeable. The carpet and area rug was very well done . I love the fact that it's all natural. The place smells fantastic. I would definately recommend Citrus-O. I will be giving them all my business in the future .Jackie????

Justin Hearn

Excellent service and a fantastic job!

Kelsey Myers

Great service and highly knowledgable, friendly staff. Set expectations well for arrival time and they did a great job with the carpets.

Pauline Farrell Kloyber

I have been using Citrus O for both my carpet cleaning and duct cleaning for many years ... I have never been dissatisfied, always reliable professional service & great scent! ????

Diana Matrick

What a fantastic job Bruno did! I'll definitely only use Citrus-O for now on. I highly recommend them! Thank you for everything!

Jessica Gongora

Called for a quote and the lady was so rude and aggressive, even though I explained her how the carpet area of my place is distributed, according to her I was wrong about it, not hearing at her, it was not possible and she knew it was not like that. The worst customer service! Don't waste your time calling!

rulinghabs

I have used their services twice so far. Once to do a clean and once before I put my house for sale. They did a terrific job both times. They were able to get stubborn stains out, that I thought were there for good. The two servicemen were also professional and polite. I have recently moved and will be using their services again shortly.

MARLENE AKERMAN

Excellent service. Fellow did a great job at my Dad's condo.

Carter Griffin

Great service with great results. Prompt, friendly and professional!

Ashley Thorne

Do not use if you have wool carpets! Our carpet stayed wet and smelled like a barn for days, and remained dirty and discolored. The technician only cleaned for 15 minutes and told me that there was nothing more he could do and that I need to work harder with my vacuum. They do not honor their money-back guarantee, and have ignored all of my follow up communications/complaints.

Charlene Clerkson

Quick, professional, fair pricing, quick drying, and fresh scent. Have done our carpets, couches and beds with them, and each time has been great. First company I ever tried, and will probably never use another.

Michael Wardas

The fellow who came and cleaned our carpets worked very hard and did a great job. I would highly recommend citruso any of my friends and family.

Will l

Booked an appointment 2 days in advance, on the day of the cleaning they called in the morning to say they would show up later in the day. They never showed up and when I called them for an update of the situation they didn't respond. Very unprofessional.

Kari Lumme

We had our Carpets cleaned by Citrus-O carpet care the other day. The gal on the other end called to confirm our appointment the day of cleaning. Chris the cleaner was very professional, he was on time and did the cleaning with care. Our carpets are clean, smell great and all the little soils are gone. Thank you for a job well done. Highly recommend Citrus-O.

Simon Ou

Worst service ever. Woman on the phone was so rude. Didn’t feel like that they wanted to do the business. Never come back.

Jason Vogt

Will not stop calling

Danny Morales

Excellent service. Affordable price. Great work. Would definitely use them again.

Shawn Johnson

Best carpet/fabric cleaning company by a landslide

Christine Brophy

Steward was awesome! The carpets look amazing thank you!

Darrell Craw

Boyd was fantastic. He was quick and the carpets look new again and in a busy restaurant that is not an easy task to achieve. He took the time to ensure the heavy traffic areas were done properly and even though he had to come in at night went over them several times. He knows his stuff! Best carpet cleaning company we have ever used and if you want it done right he is your the guy to call.

Stephanie Morand

There were several stains on the carpet which had been there for several years so I was skeptic but Citrus-O got them all out!

Chris Whiteley

Prior to the arrival of our new baby, my wife and I hired Citrus-O Carpet Care Inc. in Victoria to clean the large living room rug and berber carpets in our home. Boyd Flaig and the team at Citrus-O Carpet Care Inc. did a positively awesome job! The service that we were provided over the phone was very professional and the team was able to visit us within a week. We are very pleased with the final work. While the Citrus-O Carpet Care Inc. team was in our home, careful consideration was taken around all of our furniture. We even discovered larger pieces of furniture had been moved and cleaned underneath and special resting stilts were put under larger pieces while the carpet dried. My kids were very excited about the several pairs of shoe cover booties that Boyd left for us to protect our newly cleaned rug and carpets. Boyd's team completed a timely, professional and detailed job of our entire home, and we would highly recommend Citrus-O Carpet Care Inc. in Victoria to other patrons.

Mike and Karolyn Hendra

Arrived on time Got to work right away Our old carpets look far better than I ever thought they would look again. Excellent customer service. Friendly, professional Highly recommend this company and product

Sandra H

Spring arrived and with the sunlight I realized how grimy my arm chair had become! I called Citrus-O and within a day they were on site at my home. They arrived right on time and I even got a text message plus phone call giving me the heads up that they were on their way. Professional and friendly. Well organized and clean. Efficient too. A pleasure and I'll definitely use them again!

Maureen Fontaine

The service we received was excellent and the fellow who did the work was exceptional. Thank you, Citrus-O for our beautiful clean carpets!

Greg Penno

I used another truck mount carpet cleaning company before and they were not able to remove some stains. And if they removed the stains the stain would come back after a few days. Citrus-O literally made our 6 year old carpet new again. Definitely worth spending 5.4% of the value of the carpets to renew them. Not one single stain shows, you could say the carpets are a year old and no one would know.

David Gray

Super great work. Appreciate you guys

Isabella Scandolari

Excellent service! I will be calling once every 9 months to do all our Ivory Shag carpets. Most grateful. Thank you. Isabella Scandolari

Elizabeth Garrett

I don’t even think I need to write anything as the pictures speak for themselves but I have to mention Nationwide carpet cleaners came in a couple weeks before and had “cleaned” the carpets and the after pictures are Citrus O!! The pictures don’t do it justice but the stains left over from the sellers choice of cleaners and now Citrus O’s clean are night and day!! Thank you soooo much Citrus O!!!!

Jesse Reshetylo

From the booking to the service from the technician Citrus-O provided the best customer service. I will use their service again for sure.

Gary Darrel

Carpets look better than when they were installed new !

Janet Fontaine

I am a realtor and have used Citrus O for numerous cleans they are always very professional and the carpets came out exceptionally well! Thank you again for an excellent job!

Ryan Berlin

Scott from Citrus-O work extremely diligently for 3 hours and made our carpets, rugs, sofas, and bar stools look like new. 100% satisfied. Should probably do this more often.

Victoria Dan Facey

We have used them in the past to help our customers out. Their professionalism and customer care will not disappoint you.

Jessica Q.

Paul was awesome :) And our stairs looked great afterwards. Thanks for everything!

M Morrison

This was my second time using Citrus-O carpet cleaning services. They were professional and thorough while completing the service. They were on time and explained the process. Great company!

clive pearce

Came up from Florida to visit my mother, noticed stains on her carpet just in the traffic area. Searched on Google to find a close carpet cleaner, noted they offer a $20.00 senior discount - when they came they refused to honor it. Moms 97, qualifies? No - only in other towns in the province. I was willing to pay the minimum $160 plus taxes, but I believe in truth in advertising - so I sent him away.

Denise Vargas Cruz

Move out cleaning: cleaner than previous cleaning company! Brought out the original colours like new when we first moved in 4 years ago. Removed all stains except for large lipstick stains and some ink and essential oil stains on carpet (a faded mark left). Smelled so citrus nice - natural, fresh, clean! Great service- professional, punctual, and easy to work with. Thank you.

Phase II Auto Detailing

We are very satisfied with Citrus-O Carpet Care. They did a A 1 job on our carpet.

anna parkes

Citrus-O carpet cleaning in Victoria is the best in my opinion. They removed the stains left on our downstairs rug from the previous home owners, and gave me some ph balancing non-toxic stain remover to use if it ever came back. I had originally called to have the urine odour from an area rug removed. The carpet technician had advised me that it will be removed, and if not, to call them back. The majority of the smell was removed but we could still detect an odour of urine. So a week later I called the Victoria Citrus-O company back and asked them if they could recommend an odour removing product. They did better than that, they came all the way out to Sooke, the same day, and cleaned the rug twice. I also purchased the non-toxic odour removal product from them. The odour is gone and it didn't cost us any extra money to have them come back. Both the carpet cleaning technicians were polite and knowledgeable about their trade. Very pleased- we will be calling them back if we have any other carpet or furniture cleaning needs. Thanks Citrus-O!

Sayla Christie

Awesome customer service, from the after-hours customer care agent who picked up my 9pm phone call ( I was expecting a voicemail!) to the agent I spoke with the next day, to dispatch, to the actual cleaner, Bernard, who handled a hiccup with the prep of the carpet like it was no big deal. Honestly I was so impressed! Will definitely be using them in the future, and recommending them to family and friends.

Pat Lee

3/5 for value. A $5 fuel surcharge is cheesy given the huge drop in fuel. Overall 4/5. Tech was pleasant. I would say the price overall was a bit too high. My last clean was $140.

Roy Whitney

Citrus-O did a fantastic job on my embarrassing dirty carpets. Punctual, polite and gave us some great tips on carpet care. I highly recommend Citrus-O.

Lisa Laderoute

Had an excellent experience with Citrus-O. The carpets looks great, smell great and no toxic chemicals to worry about for my crawling daughter and dog. Our serviceman, Sandy, was very pleasant and helpful and explained to me what could and could not be accomplished and why. I highly recommend Citrus-O for your carpet cleaning needs.

Krishna Family

We had our carpets cleaned recently and we were thoroughly impressed with the service and results. Our carpets are over 30 years old. The Technician did a walk through and identified areas which needed more attention for cleaning and which areas didn't need as much. He also work efficiently and seemed to take pride in this work. The carpets dried quickly (within a few hours) and smelled great!

Scott K

I have used Citrus O Carpet car several times and have always been satisfied with carpets cleaned.

G KnightBC

We had this company do a carpet cleaning for our rental after move out, and we were more than happy with the professionalism, the quality and the results of the work! The staff member was very diligent in getting corners and stains that required extra focus, even to the point of going over something that we thought would never come out! Definitely will use them again, if we get carpets. :)

Clover Dale Dental Clinic

such great service! Thanks to Serge for coming and making our office citrusy fresh. We don't ever entertain the idea of anyone else coming to make our carpets as good as new when we get such great service and results from Citrus-O

Tin Rekflow

Efficient, helpful, and friendly.

Mitch Clarke

You know how it goes... You see your neighbor getting their carpet cleaned then you think...yeah I need mine cleaned too...So I walked over to the service person and was delightfully surprised by his kindness and courtesy. I was given a number to call and "BANG" surprise again…I was greeted by Bernadette a competent cheerful and helpful person, by the time I finished the call I had a booking, a fair price and a new friend. Then came the appointment day... I was welcomed that morning by an ETA. Within the appointed time Sandy showed up and did the best job he could in the dim lighting provided… another great guy. I am extremely picky so when the furniture dried and the bright sunlight shined I saw the streaking which was impossible for Sandy to see. Thankfully Citrus O supply a 30 day customer satisfaction clause so I arranged another appointment. NO PROBLEM MAN. Within a week they sent their TOP GUN PHIL, which did a slam-dunk of a job. I could not be happier with the hard work they put into making my 20 year-old furniture (which has many fond memories attached to it) look presentable again. THANK YOU MITCH

Giulia Haedar

Absolute nightmare of a company! Cancelled the day of the service after confirming the appointment knowing we had tenants moving in the next day. This business is not run correctly and is unreliable. There are lots of other carpet cleaning services with much higher reviews and more reliable. I will never be using this company.

Belkys Ramalho

Disgusting service, they came to clean my couch. Looks more that they only threw water on it. It is full of dirty between the seat pillows that they didn't clean and now the dirty is stuck because they threw water on it before vacuuming. Stains are still there and some areas of the couch dirty. Contacted them, I sent pictures and a video asking for my money back so I actually can use a professional company to have the service done and they are ignoring me.

Leah Lafontaine

Citrus-O did a fantastic job cleaning my sofa after our angry cat urinated on it... They got the job done the following day, and it dried much faster than expected. It was not inexpensive, but fully worth the money as it looks brand new and there is not a trace of that horrible cat pee smell! Thank you!!!

Andy Kondi

We are extremley pleased with an outstanding job. The tech Mike was very polite , respectful, fast & efficient and he removed spiots & stains that no other cleaners could or ever did.. Our carpets have never looked or been so clean in years. We are not only telling our friends & neighbours but recommend they try Citrus-O . They too will be very pleased .

Anna Bowness-Park

I have used Citrus-O Carpet Cleaners here in Victoria for 10 years at least on a regular basis - every 1-2 years as I have pets.. They never disappoint. The technicians are always punctual, professional and personable. The technician who came last week was on time, and obviously well trained. He was helpful and did a really fine job. The carpets look new again. They are probably not the cheapest outfit in town, but in the world of carpet cleaning, you get what you pay for. This product is pet friendly, safe with way less chemicals, and smells great - yes citrusy. My carpets were dry by bedtime. I will continue to use them and recommend them. I agree with the previous writer - give the cleaner a tip. He has worked hard.

Tess Brown

The worse customer service I have ever experienced! 7 months ago they cleaned my apt and I got a $58 discount and everything went well. Now that I’m moving out, instead of going to the company the building manager recommended I called them (returning customers should be a good thing) I asked if I could get the same price as before and they said no but could offer a $22 discount, I told them I would call the company the manager recommended to know their price and potentially call back. So I called back (2 minutes after) and this time another representative said she could only give me $10 discount and when I asked her to match her colleague’s offer ($22) she got upset said “this is a business and you can’t keep asking for discounts” I told her she shouldn’t be talking to a customer like that and I would give them a bad review on google, after that she said she could offer the $22 discount and I automatically said no thank you!

Catherine L

Great service! Punctual, thorough and super friendly. Plus my place smelled fantastic afterwards! Would definitely recommend

Coral Henshaw

I always use Citrus-O. It is very rare with in-home service that they actually arrive at the time that they tell you. My technician was on time, efficient and friendly. He also did a great job on my carpets.

Fernando Aragon

Excellent service, very professional, easy to book, and good value-for-money.

Ka D

Fixed stains that previous carpet cleaning companies have been unable to conquer. The man who showed up to do my carpets from Citrus-O was on time, polite and was done in the time he said he would be on top of doing a really fantastic job. I would give them an A+ and recommend to anyone.

Candice N

We tried Citrus-O for the first time yesterday, and wow, what a fantastic job the technician did. Very efficient and polite as well! I love the fact that they use natural cleaners, that smell very appealing. Our carpet had stains, very worn, so much so we contemplated removing the carpet. It looks like new again! We will definitely be using Citrus-O in the future. I highly recommend this company!

E

Easy set up. I wax out of town and they were able to accommodate my request. Technician called before arrival and easily understood instructions. Have used in the past and will use again

Sandi Jones

Technician was professional from the moment he arrived to leaving, the carpets are now very clean and I have recommended to my friends. Thanks!

Jarod hughes

Citrus O is my number one go to for carpet cleaning, I have been using them for years now professionally and personal . They do such a great job, I actually write in my tenant agreement that Citrus O carpet care must be hired to do the carpet cleaning before my tenant move out. They have saved me many time when i thought the stains would not come out. PS Get the scotch guard its worth the extra.

Joe Bob

Called for a quote and the lady I spoke with was so pushy when I told her I wanted to call around to obtain quotes from others. I had to cut her off and explain that I was only calling for a quote and not a lecture about how much better they are than everyone else. Please let your customers make a decision for themselves. It is because of your customer service representatives that I will not use your business. I was quoted $165.90 plus GST for a one bedroom plus den. I thought that seemed high and I wanted to call around to see what other options were out there.

David Buchanan and Lorraine Maisonneuve

We had a very positive experience dealing with this company from the scheduling to the cleaning. The whitish carpet in the apartment we were moving into was very dirty and the cleaner took extra care dealing with stains and the more trafficked areas. Great job.

Kay Becer

Had these guys come to my house twice actually did a really good job but gave the 1 star because of the most rudest customer service lady I have ever talked to Can’t believe she has a job there , she cut me off several times told me the markets have risen told me not to hang up I told her she’s being rude and the. She tried calling me back .. disgusted by this lady

Andres Grajales

Good service.

Emily

Citrus-O gave me a quote which was fine. Then when I paid I noticed they added a fuel surcharge onto my bill. I wasn't paying attention when I paid it. Why would they add a fuel surcharge? It's crooked. Maybe amazon should just add random fuel surcharges for delivering my packages? Maybe the pizza delivery guy should also add this to my bill? It would be one thing if they mentioned it, but to just underhandedly add this is very unethical. I won't use them again.

Chris Taylor

Arrived when they said would and were able to get out stains I did not think possible. Technician was hardworking and polite, we are very satisfied. As someone who worked in the industry in the past, I would recommend them. (Note to all others reading this, tip your carpet cleaner if they do a good job. It's hard work!)

Bob Hughes

Chris from Citrus O did a great job on our carpets and sofas. We have dogs and have had the odd accident and he took care of everything. He had some good recommendations on future pet accidents should they occur. Chris called when he was on the way and was careful with protecting the hardwood floors and other furniture. Speaking of dogs, they really liked Chris so clearly he's a dog person!

Shannon De Vries

Cannot believe how amazing my carpet looks!

Randy Woolford

I have used Citrus-O several times over the years and have nothing bad to say. They called ahead to give a time of arrival (was meeting them at my rental). Showed up at schedule time. Service tec was completely professional. The cleaning job always amazes me how some of the spots even come out and of coarse the smell. I find it to be a real help in renting the suit when people come in to view. Randy

Chantal Hayes

Was extremely satisfied with the service. They were on time and did an excellent job and managed to remove some very old stains in our carpet! Thank you so much!

Julia Christie

2nd time I’ve used this company’s service. They are on time, professional, courteous and do a magnificent job. Plus the place smells like citrus no chemical smell. Thank you!

Betty Nobel

We really liked the fact that our carpet smelled so fresh and it was dry very quickly. The gentleman who did the cleaning was very professional.

Barbara Black

So impressed with Christopher, that came today. The cleaning was challenging and he was such a great guy. I'd so use this company again. So happy! New Westminster, B.C. Thank you!

Michelle St Arnault

Very, very nice job. I like the pride you take in your work. Thank you!

rebekah nathe

Very dissatisfied. Called with a specific issue. I ended up being over charged and the product didn't work. Most disappointing part was their changed every time I talk to someone. It also took multiple calls to finally get someone on the line.

Scott C

Very professional, great job.my carpet looks great after the cleaning...

Marcia Meszaros

I have used Citrus O on a couple occasions. They are on time, professional and do a nice job. I will use them again and I would recommend them.

Catherine Newlands

Excellent job dealing with challenging carpets. Also - terrific smell left behind rather than the usual chemical smell. Very easy-going and nice person who did the job.

Rob D

Sold my place and needed carpets done. Citrus-O was able to work easily with in my time constraints. They were quick, professional and cost effective. I would use them in the future.

Dave “Dave”

Citrus-O Carpet Care did a great job of our carpets and stairs. I was greatly impressed by the service technician work effort and care throughout the cleaning process. I would not hesitate to provided recommendation.

Sally Lawrence

Our technician, Christopher, was very thorough explaining what the cleaning procedure would be. He got out 4/5 spots and the one left was diminished in colour. I was totally pleased with the results and would recommend him to anyone. Good job done!!

Andrea Benzel

Professional service! They arrived on time and got right to work. They took great care with our home while they cleaned and managed to get any difficult stains removed in the process. I would definitely recommend their service.

Laurie Hardy

Boyd did his usual excellent and professional carpet cleaning this March. We have used this companies services for six years and have appreciated their care and attention every time. The carpets are clean and dry within a timely manner and the citrus aroma is most pleasant. Laurie H

Mike Ford

This company under promised and over delivered. They did an amazing job.

Bob Shuttleworth

had our carpets in our house done as well as an area rug, the technician was very professional from the time he pulled up till the time he left, I was impressed that he put down a plastic sheet under my are rug before he cleaned it so no to get water on my wood floors. I have had my area rug clean by another company but it never came out as clean as it did this time. I like the fresh smell of citrus that was left behind as well. over all I am very happy with the work and the service level, as well as the price. will have them back again.

Julie B

These guys did an amazing job and would strongly recommend!

Sharon Jarvis

Love the service and Bruno was very professional. Would use the service again and again. The best part is the place smells like Citrus..

Liberty Tax Victoria

Did a great job cleaning the carpets at my office. Prompt, professional and friendly!

Shirley Lee

i have used the service from Citrus-O twice and both were very good. The price is reasonable and the service is great. They all look professional and reliable. It looks like a very trustworthy and reliable company by the look of the company cars that have the citrus-o logos and their staff's uniforms. Compared to the carpet cleaning service I had before, Citrus-O is the best!

James C

I have to agree 100% on the pushiness and rudeness of the lady on the phone, she started off nice, although a bit preachy, but after when I wouldn't confirm an appointment she began telling me that there would be no other price on the market and no one else is available?? Very unprofessional, I found another place (for cheaper) that did a wonderful job cleaning my carpets.

Connie Bentley

Our carpet cleaner was punctual and efficient. He did a very good job at getting the stains out of our carpet which is cream in colour. Wouldn't hesitate to ask Citrus O back again to do another cleaning. Very pleased.

Parker Wysoki

I don't often get my carpet cleaned by companies so I don't have much to compare with. They did a good job at getting rid of stains in my carpet for what (I think?) is a good price.

Trevor Hyne

very polite and professinal thank you for the quik service

Tom van der Lee

Over priced and aggressive customer service. I was hung up upon not once, but twice, for simply inquiring about lower rates. Cleaning was well done but the staff over the phone were incredibly rude, condescending, and unprofessional.

B P

We had our 5 bedroom homes carpets cleaned. Mainly one floor and some area rugs as the other floors are tile. It appears like they did a good job but $700 for a 3.5 hour job with one worker? That seems excessive. I should have questioned the $300 cost for cleaning a sectional sofa. My mistake for letting us get taken. I assumed that when they quoted that much it would be a full days work but obviously not. In the end they did what they said they would do but it looked a lot simpler than what they made it out to be. Next time I will get another quote or two. Others now have recommended Granville Carpet Cleaning but too late for this time.

Coco mayers

Very efficient and professional as well as reliable. The service guy was prompt and pleasant. I highly recommend this company and the smell is fresh too!

Liz Brezer

On time and Professional! We had our carpets (3 bedrooms + hallway) cleaned and they removed the stains, I didn't think would come out. This is my second time using Citrus-O Carpet and I will again.

Araz Mehrabani

Terrible experience with this service. The rep who booked our cleaning did not clarify the scope of the work. When the cleaner arrived they only cleaned 1/4 of the carpets and left the rest, claiming that’s what their work order stated. Who hires carpet cleaning for 1/4 of the carpets? Certainly not me. Was hoping the job would be finished in its entirety. I won’t be using this company for carpet cleaning anymore.

Justin Macdonald

lived 11 years in BC and had multiple carpet cleaners, but this was by far the best result I have ever seen and a great fresh smell afterwards. Every stain gone! and my sons bedroom carpet looked like new. A quick, friendly and very professional tech. Genuinely recommend this service to anyone.

Eleanor Randell

Mat did a great job cleaning our very dirty and old carpets, they looked like new again. He was pleasant and efficient. My only quibble is that they took longer to dry than I expected. Yes I would use your service again

Wesley

Called for a quote and the lady was so pushy and lecturing me that I won't be able to find another place for that price or anyone else to do my home when I said I would call back after calling some other places. She was rude and wouldn't give me a quote for my upholstery unless I agreed to do carpet cleaning?? Ended up going with another company who charged less than Citrus-O's apparently "double discounted" price, had no hidden fees and were professional throughout. I called about 5 companies in total to get quotes and none were as rude and pushy as Citrus O even when I told them I was shopping around for the best price. Perhaps they do a good job in cleaning carpet but they seriously need to change their customer service lady.

Russ Taggart

Fast and efficient. Great job, very pleased.

Kathrine Wallace

My experience with the folks,from Citrus-O was excellent, from the moment that I spoke with a rep on the phone, to the arrival of the tech, it was really a great experience. My two chairs and carpet look amazing. I am very content and would not hesitate to recommend this company to anyone and everyone.

Meghan Ivany

They came to our house and did the couch and love seat plus mattress. ^Price point was a little high but overall I am happy. We had cat pee on some things and odor was bad so happy that was gone and I am expecting a baby atm too so it was safe for me and the cats.

Meredith Card

Fabulous! Tony was right on time and was great with my dogs. Great value for the service. I will totally use them again!

Aaron Keetley

Really great service and a perfect finished product. They were suggestive but not pushy and definitely were able to demonstrate value right then and there.

carol holt

Phone calls were friendly and very helpful with any questions I had. The cleaners were very courteous and efficient and suggested ways to keep carpet looking fresh-- scotchgard. The carpets dried very quickly. I would recommend the Citrus-O Carpet Care to anyone. It also was a fair price and they would be repeat customers. Until next time around. Carol Holt in Victoria

Val Stewart

This was the first time using Citrus-O and I will certainly use them again! The work was done quickly and expertly and the technician was very helpful and informative about handling future stains. We were extremely satisfied with the job and the citrus fragrance lasted for days!

Deanna Jennings

I was given a lower quote than the rest of the companies . The service was fast , efficient , and friendly . The vitamin C smell fills your house and makes your mouth water ! Definitely the choice for us , and the added bonus is their cleaning solution is pet friendly ! We will definitely be using them again !

Jeremy Newnes

Great customers service, in and out in no time. Completely removed a stain caused by water damage. I even got one of my area rugs done. I was surprised how fast the carpets dried. Will use them again!

nicole hamdon

Citrus O visits us regularly throughout the year now being a pet owner. Outstanding service , carpets never looked cleaner. ALways gets out the tough stains usually from humans...not our pet! Love the fresh scent that lingers for days following. Special mention to Bernard who not only removed a yuk stain from our carpet but was a wealth of knowledge and shared some valuable cleaning secrets . Nice to find such great quality and service these days and always professional and friendly. Citrus O has a permanent space on my cellphone contact page now !

John Edwards

Excellent service, very professional would certainly recommend this company and use their services in the future.

Michelle Willis

I was very pleased with the service. Remarkably they got allllllll of our stains out! And no smell after and no chemicals!. Even horrible stains like when my kids got sick, blueberries all sorts of stuff. With kids and pets its great having a natural carpet cleaning that is effective!

Babes on Fourth

The Worst I definitely do not recommend this company - their pricing is very high and then bomb bard you with promotional sale emails. I ended up with a stain on my hardware floor from the can of spot remover. After dealing with that and he left, I noticed 2 stains on my floor from his hose that he brought in along with 2 marks on my wall from the hose. Will never use this company ever again and definitely do not recommend.

Ann Fessenden

I first contacted Citrus-O after a period of a year or more, living with dusty (well, actually DIRTY) carpets They had provided me with superior service in the past (many years ago I was 'sucked in' by a major department store, price was right and I might get 'points' The subcontacted to some outside firm which did a shody job I will never have anyone but Citrus-O do my carpets from now on I hired a kid to move all the large-ish furniture and had the carpet thoroughly vacuumed ahead of the Citrus guy There was no way we could more a heavy 3 piece sectional or a massive piano In the end, the piano stayed where it was, but the Citrus fellow accommodatingly cleaned all the rest of the room,,, putting the large couch pieces on 'stilts' so that the air would circulate and all would not only be clean but also dry. I am exceptionally pleased with Citrus-O both with the service on that day and also that they were so accommodating when, due to illness, we had to delay the appointment

Stonedog

Only did half a job. Booked both carpet cleaning and tile cleaning. The tech did not bring all the equipment to do the job and was only able to do the carpets. Would not recommend.

Sharmaine Powell

I have tried other carpet cleaners but Citroso gets the best results by far!! My carpet looks brand new. I have used them 1 or 2 times per year for many years. I tried another company once and wasn't as happy with the results or the service. Thank you Citruso!!

Mat Good

Gotta be honest, miles above coit. After i had coit in about 8 months ago they didnt seem to get many of the stains out of very new carpet i have. My carpet is sealed so nothing leaks through to underlay so i was surprised theyd didnt do better. And i had their best guy. ( i know people that work there) Anyway, just a way more thorough job by citrus and the carpets are dry very quickly! Ive been cringing at all the stains that resurfaced after coit for months . So this was long overdue. Citrus got them out no problem. Not even a big deal for their technician who was great. No brainer. I wont go any where else in future. Just an update again as I had citrus in again a month ago or so. I could not believe how thorough the technician was and all the stains he got out . I picked an expensive lighter greyish rug and its all guys in my house and the stains show quickly but another thorough job ???????????? dries so fast too!

Ss Rr

Planned to have the carpet cleaned before heading into work but this did not happen. The technician arrived and then we found out the truck did not work and had to wait about 2 hours before another truck arrived to do the job. Disappointing start but we ended up with a technician (Bernard) who was amazing. He was fast and efficient and really knew his job. Right away, he could tell what the carpet stains were and he knew how best to clean them. The carpet has never looked cleaner, despite other cleaners coming in to do the job. I wish Citrus-O had contacted us and maybe cleaned an extra room or at least offered something as I ended up having to miss work for the whole day. Great cleaning but I wish they would check their equiptment before going out on a call.

Shabnam

I called to get a quote for carpet cleaning and the lady on the phone was so rude to me. She gave me quote for carpeting cleaning and I asked if they do upholstery cleaning as well. She told me she won't give me any more information about their pricing unless I decide to go ahead with carpet cleaning!

Spam Kappa

Customer service was terrible. Won’t be giving this place my money because the lady on the phone was disgustingly rude and condescending.

Duffin Martin

We have several dogs and the carpets look brand new. The guy moved furniture and tables and went out of his way to do a good job. Happy! Update: June 2018 Had our carpets done again and once again they are excellent. The one guy moved our sofa and chairs and tables. Happy still!!

Adrienne Wills

I always use Citrus-O Carpet Care. They do a fantastic job, price reasonably, show up on time and are friendly and courteous. Highly recommend them.

Bev Hoffart

The gentleman from Citrus-O Carpet Care was efficient and professional. He took extra care to deal with our carpet and inform us on how to deal with spot stains. The smell of oranges and freshness lasted throughout the day.

Lorelei Hill

Our technician, Bernard, was prompt, courteous and took extra care to protect the furniture items that I was unable to move. We loved the fact that he used plastic bumpers to protect corners from the cleaning hoses. Our stubborn stains were completely eradicated, our carpets look brand new and the smell left behind is just divine. Would recommend to anyone!!

R C Morgan

Good cleaning, however, I would prefer not to receive an early morning call on the day of the appointment asking to come right away at a time convenient for the cleaner, when the appointment was made weeks beforehand for the afternoon. I took the day off work to be home and the client schedule should be respected.

Steve Matthews

On time . Great job

Theresa Rasmussen

I have been using this carpet cleaning company since around 2010/2011. Very hit and miss. I had my carpet done recently and was very disappointed. The cleaner showed up 2 hours late, it was the fastest cleaning job I ever had done. I was told the usual-2 hours dry time, more for the stairs. The carpet did not dry out until the following morning. That night some areas were still soaking wet. I had 2 areas on my baseboards where the paint bubbled from the bottom up about 1/4 inch high by 6 to 7 inches long. In the a.m. all of the areas I went over with cleaner still looked the same. I have no kids, no pets. I answered the customer satisfaction survey and never heard a thing back. I will be changing my cleaners for future use. I missed entering that the underlay has gone funny as well.

Jody Schell

Awesome customer service , my carpet was basically ruined by a rented machine and citrus o came to the house same day I called with in 6 hours and completely cleaned my white area rug to like new condition for a reasonable price . They also updated me with a notification when they would be there 1 hr before . I would highly recommend .

larry Dee

Have used Citrus-O for many years and have always been very pleased with their service. Good job and very pleasant cleaners. Schedulers are friendly and try their best to make your appointment convenient for the customer.

bscottmartyn

What can I say... who doesn't love the smell of citrus? Besides the great fresh scent, the technician was fast, courtious and helpful. I was moving out of my apartment and needed the carpets cleaned so I called and booked the appointment which was super easy. On the day of the cleaning, which was also the last day I had possession of the apartment before handing over the keys, I had a little cleaning left in the kitchen and bathroom so the technician helped by cleaning the areas away from the main hallway to leave access to the kitchen until I was finished. When I turned over the keys to the landlord, he was impressed with how clean the carpets were. Worth every cent!

Fred Lockwood

Our experience with this firm was very good - especially considering how dirty our carpet had become the last few months with a very sick cat at home. Our carpet is a very light shade as well. This company cleaned and made the carpet look new again. The only disappointment was that our carpet took a long time to dry. I am quite sure this was is the nature of the carpet - we've noticed this is our general experience - but I'd rather not have been let to believe drying would only take a couple of hours when it was more like 6 hours and longer on stairs.

Laura Boon

Thank you Citrus-O for always top notch service, excellence from start to finish!!, We will always book with you !! A+

Yvette Lord

Professional customer service. Excellent job all pet stains that I thought were permanent were removed. Highly recommend.

Diane Jones

The cleaning was done thoroughly and professionally. The fresh smell and pristine look of the carpets and the chair that was also cleaned makes a treat to come in.

Theresa Turner

Service was excellent, and even got the skunk smell out after my dog was sprayed and then rolled on the carpet. Always professional. Thanks.