Here we offer you the information of real people like you who have information of the services of Burley Cleaning (Cleaning Company) around Esquimalt area (Canada).
Nowadays this business receives a rating of 4.5 out of 5 and this rating has been calculated on 102 reviews.
You must have seen that the average of ratings is almost the best, and it's founded on a very large number of feddbacks, so we can conclude that the rating is quite credible. If there are many people who bothered to rate when they've done well, is that it works.
As you know, we don't usually stop to put opinions when these are positive and we usually do it only if we've had a problem or issue...
This Cleaning Company is classified in the category of House cleaning service.
Had Jenifer, Autumn, and Sarah complete a move out clean on my condo. All three were very friendly and able to meet my needs. I would highly recommend this trio to anyone looking for a quick but efficent clean
Would not recommend. We had to request for a second visit for cleaning because I felt the first visit was inadequate service. A second complementary visit was offered and fulfilled by the company. However, first impressions go a long way and the level of service during the first visit deters me from using this company in the future. For reference, the requested cleaning was for a 900 square foot space, two persons for one hour.
I have called about 10 places to look for a good cleaning services and decided to booked with Burley Cleaning. They were professional and politely explaining to me well about their services, rate and hours, didn’t rush me to book an appointment right away. The cleaners did a great job and I’m happy with it. Their rate is quiet good, at $90/hour, 2 cleaners and they bring all the supplies. I would highly recommend Burley Cleaning
I have had several cleaners over the years and I have to say that Alisha and Kimmie are two of the best! Terrific attention to detail, and they move fluidly through their work. I often work from home when they are there, and sometimes I forget that they are there as they are moving like a well oiled machine. Always pleasant, and upbeat, it is always a pleasure to have them at the house. With three international students at our house, plus their friends, it's nice to work with a company that makes the house shine. Well done ladies, well done.
Jess, Melissa and Keiah did an outstanding job on our move-out clean. Our place was sparkling when they were through with it! I am very pleased - you can see this team paid close attention to detail. I would happily recommend Burley Cleaning services to my friends and family in the future.
Punctual, detail oriented, and friendly staff. Very pleased with the entire process from booking to cleaning and through to payment processing. Will definitely use Burley Cleaning again.
I want to thank Burley Cleaning for coming to my aid during my move out, they were my lifesavers!! I got very ill in the middle of my move. My rescuers were 2 lovely, efficient ladies who did a wonderful job cleaning , thank you, Jess and Marie. Great work, excellent service ⭐⭐⭐⭐⭐⭐⭐⭐⭐
Might
Originally gave it 5 stars cause I worked there. From personal experience i now give it one star for the employment part of it. Cleaners dont get paid for thier whole day of work only when they are actually at your house, they are strong armed into working late shifts they dont want to, and employees problems are always pushed to the wayside. They also dont have coverage from worksafe and they typically do a bad job at cleaning anyway.
Quick and efficient workers, on-time and on-schedule, they always have a smile and the willingness to get the work done. Get -> Leonie and Jessica <-- you'll get your cleaning done fast. Being unable to do much house keeping, I get the crew in on a weekly basis, So I get to know the cleaners. They are fast, efficient and on-time. Carole and Sue will make your day smooth going, they make you feel that you want them back next week for an other great cleaning,
I’m very happy with the services provided by Burley. I wouldn’t hesitate to recommend them to my friends.
I had two friendly women Carole and Kianna do my move out clean today. Not only is the place sparkling, they were SO fast!!! Look no further for a 10/10 cleaning company - I highly recommend Burley Cleaning!
The best experience! The ladies were quick and efficient, the oven was spotless :) We even had friends ask us how we kept our tub so clean. Comfortable around our puppy, they were kind and thoughtful. We will be using Burley again soon! Thanks for all your hard work!
Burley Cleaning did a great job of our apartment move out clean. I really appreciated their flexibility when I called the morning of our original appointment to ask to reschedule two days later because we weren’t going to be able to remove all our stuff in time for them to clean. They were very accommodating. Finally, the team that showed up (Javier, Gerardo and Frankie) did a fantastic job with great attention to detail.
I booked a move with the movers, and then got a phone call from them asking if I'd like to have the cleaning service too. It seemed like a great idea and it worked out great! Three people showed up to clean, they let me have my Dad there to meet them so I could be at my new house unloading. They had a professional and comprehensive checklist to ask me what I would like done. They were fast, it was very reasonably priced, and my move was so much easier as a result.
Evan and Jessica, clean our home and office. They are always punctual, pleasant and do a fantastic job! We are grateful to have them and appreciate all they do.
Tracey and Abagayle are simply amazing, the before and after is breath taking. Honest and personable, any scheduling changes we require and the head office works with us. Highly recommend Burley Cleaning!
Great service
Melissa and Claudia were so hardworking, polite and amazing. They did our move-out clean and our place is spotless. Thanks ladies!!!
I am so happy with the cleaning job that Melissa and Javier from Burley Cleaning did in my apartment when I moved out. They were very thorough and everything looked as good as new when they were done. It took as long as was estimated to me and was a very fair price. I would definitely used this company in the future and highly recommend them to anyone.
I booked Berely Cleaning for a move out clean in Victoria. I had lived in an 134 year old home (with lots of quirks) and I really did love the place, but I needed to move my family back to the mainland. I had a lot going on and had feared I would not have the time to give the place the cleaning it properly deserved prior to the new tenants moving in. Additionally--my landlord had a much needed surgery booked the morning after my move out date and I did not want to leave her with any additional stressors. I spent awhile looking for a company I could trust would do the job right, and after reading many reviews and checking the BBB I settled on Berely. They quoted me for 4 hours, and had the job done in about 3.5. They did everything. Especally all the things that aren't ever done such as all the blinds, under the fridge/stove, all of the lights/vents, inbetween every wooden pillar in the house. My landlord was VERY happy with the job they had done, and that's really all I could have hoped for. If I end up back in Victoria I'll be hiring them again.
Hired these guys to do a 2 hour clean up of an apartment I'm moving out of and they did a FANTASTIC job! Really impressed by their work, they went above and beyond and cleaned some things I didn't even ask them to do. They also have great customer service, specifically Ashley! I will definitely recommend these guys to everyone I know!
They arrived right on time and were very friendly. They hustled through and got my job done well and fast.
Amazing work, meticulous attention to detail.
We had our first cleaning with Mariah and Marie, very good experience we will definately continue using their services.
Excellent service and professional. Recommended.
great service from Shaye and Cassie!
Caidence and Morgan were great! They showed up on time, did a quick walk through to communicate what I wanted done, and got to work right away. They knew all the tips and tricks to get things perfectly clean. They hustled their butts for the entire three hours, and made sure that I was happy with the job when they were done. Even my dogs loved them. I will definitely have them back again.
The team at Burley cleaning were amazing. Not only were they extremely accommodating but they were extremely thoughtful and caring during the cleaning process, as I also went into labour the week we moved. Linda was amazing and went above and beyond in her customer service care. I will forever use them for moves but also for a monthly standard clean of the home. I could not be happier with the customer service here. HIGHLY Recommended!!!
This is a great company; good service, good price and super awesome team. They are all great, especially Jessica. Thank you for everything!!
The cleaning staff that arrived were very professional, punctual and concerned with giving value for the time spent cleaning. They covered more area than I had expected within the time they quoted. They let me know areas that were problems and ensured I was satisfied. I would use this service again and request Kimmy and Ashley.
Very thorough and extremely reasonably priced. We had Carole and Kimmy. Highly recommended!
Thank you for the fabulous, professional service! You team cleaned two units very thoroughly and I'm so grateful for the amazing service! Highly recommeneded!
We hired Burley Cleaners to prepare an older house for the rental market. The house had not been lived in for a while. I provided the cleaners with a list of requirements which they met. To earn a 5 star review requires great service, friendly staff, and good value. Kimmy, Cole and Kyle did an excellent job. They arrived on time, were friendly and listened to my requests. They exceeded my expectations. The price was fair and reasonable. I have no difficulty recommending this service or giving a 5 star rating.
Very efficient
Sue, Linda, and Javier did a very thorough 'moving out' clean on my house while I did the garage. Stellar job! New owner later commented on how clean everything was. : )
I hired them to do a move-in cleaning of all things as the previous tenants didn't seem to clean at all, and I had some time for someone to clean the floors and other parts that would be much fast and easier without our stuff in there yet. I got two cleaners (one of which was the owner's wife as she told me), and asked them them to deal with a few specific areas, and also mentioned to not address other parts. After the two hours the areas we asked them to clean looked as if they hadn't even touched them, and I stopped by at one point as they were cleaning windows (something we said to not clean as we can do it easy enough afterward). In an effort to reach and understanding about the poor service, I called twice to speak to the manager and even left messages for them, and didn't receive any response. Avoid these cleaners, there seems to be lots of other great options in town that are less expensive.
Thank you to Alisha, Clint, Thea and Kimmy. You did an awesome job on our crazy move out day. You went above and beyond by being proactive and calling in another cleaner after assessing the situation. Our place was bigger than most people realize at first so it was a good call. The whole house was clean and fresh by the time you left. A great team effort????
I had Kimmy, Jessica and Autum, they did a spectacular job. These girls were sweet and polite, as well as thorough and efficient. I hope the next time I need cleaning done I get their crew, they were fantastic. Thanks girls! :)
Jessica, Jeraldo, and Sue each get a 5 stars from me.
We booked a move out clean with Burley, but since my company only paid for a certain amount, we worked with them to plan the best way to use the limited funds. The cleaners were professional, friendly, and made good use of the time. I was impressed with how much they accomplished in such a short time, and I look forward to using their services again.
I had Burley Cleaning come over to clean my house before compnay arrived. They sent two women in a cute little Burley Cleaning car. They were both personable and professional. They did a great job, were very effective. No talking on cell phones, no excuses. They arrived on time and charged what they quoted. I'd be happy to use them again any time!
My condo was left in a horrific condition after the tenants moved out. I contacted Burley Cleaning to see what they could do, based upon their rating on Google. I am not sorry that I used them to clean my condo. Linda and her team showed up on time, were very professional, and went above and beyond with regards to the cleaning they did with my unit. I couldn't be happier. And a big Thankyou to Linda, Gerardo and Javier for the effort they put in. I would use Burley Cleaning again in a heartbeat, and would recommend them to anyone.
I work in Property Management. I had a photographer coming to shoot six rental apartments for me on a Saturday last week, so I called Burley & they sent Carol & Sue. Happy to give them five stars; they worked quickly & efficiently, and their work was of superb quality. Thanks much.
The cleaning was superb. Lovely helpful cleaners. Thorough clean for a move out.
Considering I just saw car A-04 throw garbage out their window onto the road while driving in Victoria, I would pick another cleaning company.
Post construction clean of an apartment every tenant complained that the clean was horrible and back charged me on average $300 per unit. Scam!
The clean I got was not up to par IMO. The mirror in the bedroom was visibly not cleaned, the corners of the rooms were still dirty (despite asking them to pay special attention to the corners in the email while booking). There was still dust and dirt under easy-to-move furniture (ex. side tables). Underneath the burners on the stop-top was also not cleaned and I assumed that this would be included in the cleaning. I wouldn't be as disappointed if I didn't know that I had paid for 1.5 hours for *two* people to clean. They must of finished in less than 30 mins! I'm using my friend's account as I don't want to get the cleaners involved in to trouble as I understand that it is a hard job to do. I'm simply disappointed with the quality and will choose a different business to go to next time.
Evan & Jessica cleaned my apartment and made it super clean. I am Incredibly pleased with the outcome service well deserved 5-stars!
I initially gave a 5 star review after using Burley for about 6 weeks: "The team of Carol and Sue provide me with excellent cleaning service every week. They are reliable and prompt and easy to communicate with to discuss priorities. They pay attention to the details and notice things that need cleaning that I may have overlooked. Very professional and friendly team who are a pleasure to have in our home. I recommend them highly!!" However, the week after I wrote this, I was informed that Carol and Sue had left Burley and I was sent a team which included Naomi (who had cleaned our home with Carol once before and did a good job) and the new Assistant Manager, Vivek, whom I was told was excellent. I had a short list of cleaning requirements (vacuuming, kitchen and bathrooms). Naomi did the vacuuming while Vivek took the kitchen and bathrooms. Vivek did a very fast superficial cleaning. The kitchen sink and a toilet were still dirty among other things. Instead he spent most of his time randomly doing things not on my list, such as dusting, which we had already done ourselves and washing hardwood floors which we did not want touched. My husband was very upset to find Vivek nosing around his desk and dusting our bookcase with a wet rag and had to tell him to stop before he ruined our books. The most disappointing part of this was Ashley's response when I told her of this experience. No apology for the terrible clean and no thanks for the feedback. She has trivialized our experience and has ignored our concerns about Vivek. I must therefore retract my previous rating and recommendation of Burley Cleaners. Update: After I posted my review I noticed that the Assistant Manager, Vivek Kanojia, who did the terrible clean at our home, immediately posted his own 5 star review of Burley Cleaning. The following day, his friends Hansie and Harman, who also work at Burley, also posted 5 star reviews. (Sort reviews by most recent to see them). Makes me wonder how many other fake reviews are posted for this company.
Caidence, Sadie, Thor and Kimmie came to my place on Friday morning. They worked quickly and efficiently and I was really impressed with their attention to detail and professionalism. It was a real relief to have my place so clean for my move-out inspection. Thanks to everyone for your hard work!
Very happy! Melissa and Rayne did a fantastic job cleaning our condo. I was very pleased upon returning home to see the detailed job they did. I will definitely have them back and highly recommend Burley Cleaning.
Evan and Jessica worked their butts off and did an amazing job on my basement Suite. Incredibly pleased with the outcome five stars all the way!
Caindence & Kimmy were great. Were on time, did a quick walk-through & got right to work. Thanks for a job well done.
Called Ashley Wednesday to do a cleanup at our new Langford office after the drywallers made a huge mess. She arrived on time, presented a fair estimate, and had a crew there the next day. They did an amazing job! I highly recommend Burley Cleaning!
Excellent service, my bachelor unit was cleaned just like a brand new unit. What I really liked was not only the professional services, but the cleaners' confidence of getting things done. The manager was very professional when I tried to book for the service over the phone, and it was very easy. I would recommend this company to anybody in rush of getting things done. (Thank you, Ashley, Jessica, and the other Chilean cleaner)
had Carole & Kimmy clean today excellent clean - as always ! thks. Lloyd Lomas #22 4305 Maltwood Ln. Victoria
The two ladies who came to help with move out cleaning arrived early, were productive for the entire 3 hours and did quality work. Excellent job!
After looking at the reviews, Burley Cleaning looked like a great choice. Unfortunately they didn't live up to their rating. I would like to think they are suffering from the same issues that other cleaning businesses are currently facing, too much demand, not enough good staff. Unfortunately, I sent them an email stating my concerns and heard absolutely nothing back. I totally get that things happen and mistakes are made. I just don't have a lot of tolerance for zero effort being made unless someone writes a bad review. I bet I will hear something after this review. To summarize, they arrived half an hour late, cleaned what they wanted and not what was asked of them, did some minor damage to our hardwood floors, cleaned about 30% of what a good clean should have been and then left a half hour early without having completed their tasks list. They were also supposed to give me an invoice at the end of the clean and take payment. They rushed out without doing this. I received an annoyed email from their office manager essentially asking why I hadn't paid yet. I was hoping to use them on a regular basis but I am less than thrilled. Upon booking, I emailed, called and left a voicemail about a week before I heard back from the company. I just figured they were super busy as many cleaning companies are swamped due to COVID. When they called back, we had a good discussion. I asked if they could come and clean for a couple hours or so and do what I had on a tasks list. I do most house cleaning myself, I just needed some supplementary support. She said that would be no problem. She said their staff wouldn't move furniture but would clean wherever else they could reach, including under couches. When they were supposed to show up, I got a text saying they would be 30 min late. I understand these things happen and said as much. They showed up not wearing the professional attire shown on the website. Just plain clothes and dirty shoes. No aprons. Not that it really matters but it was a very good look on the website that didn't match reality. Don't advertise something you don't plan on providing. I gave them a list of the things I wanted cleaned and a tour of the house. They then started telling me how they would clean the house. They wanted to start with things that were at the bottom of the list or not even on it. They were supposed to get as far down the list as they could in the time they were there as discussed with the office. I headed out to do some work in our garage. While they were supposed to stay 2+ hours, I watched them leave the house 1.5hrs in. They told me they had completed everything and I thought wow, they are fast. Then they left, didn't hand me an invoice, didn't show me around to make sure they had done everything. I headed back into the house to look at their work. Their were still quarter-sized dirt spots on our floors, dust in various places, a bathroom that hadn't even been touched and so on. There were also some new scratches on our pre-finished hardwood. A few days later I go an email from the company essentially asking why I hadn't paid. I asked if they accepted e-transfer and I was told I could pay by e-transfer this one time if I paid right away. In other words, they offered e-transfer because they thought I wouldn't pay otherwise. I sent an email saying I had paid and described my experience with their cleaning staff. It's been over a month and have heard absolutely nothing back. This is the first review I have ever written (that I can recall anyways). My issue isn't with the cleaning staff, sometimes you get staff that just aren't that great, things happen. My issue is with the company completely ignoring my concerns after the fact.
Against the advice of friends, I decided to try a professional cleaning service. I could not be more pleased. What a treat to have well trained cleaning personnel arrive at the door and do a thorough job. The office staff and the cleaning staff from Burley are exceptional. You will not be disappointed.
We had two cleaners in our empty home cleaning up between renters, so there was no furniture to negotiate. It took them 6.5 hours to clean the 1400 square foot home and upon review, there were several areas that were still not clean: the stove and oven (they did not remove the elements/reflector bowls to clean and the oven was also left incomplete), the fridge was mediocre (outside was poorly cleaned), behind and around the washer/dryer was left dirty, walls and tile in our studio were not cleaned, all window seals were not thoroughly cleaned (still visible grime), around the floor vents had grime (did not lift them out to clean), under the sinks there was dust and cobwebs left and at the top of the drapes dust and cobwebs were still there, even after we asked them to clean this. I had mentioned my disappointment to them, so they did send another worker to come for an additional few hours to clean some of the areas above. In the end, my husband and I ended up cleaning another 6 plus hours to get the place to a standard of clean that in my opinion I was hoping for from Burley Cleaners.
In tough working conditions, Dustin and Shane did very well. We appreciated their service and hard work.
I hired Burley Cleaning for a move out clean - they arrived on time, were nice & professional and did a really fantastic & thourough job. They made sure everything was spotless (and I got my full damage deposit back). Thank you to Ashley, Shayne, Cole, & Francisco!
Jessica is wonderful. She is a unbelievable cleaner who doesn't miss a spot when she comes to our workplace. We really appreciate her here and her positive attitude is always nice to have around. Thank you Jessica!
Carole and Sue are super friendly, extremely efficient and do a great job! We are always very pleased with how clean our house is after they are finished.
Very happy with the excellent job done and friendliness of the team of three lovely gals, that worked so hard at our home. I will definitely use this service again.....
Betty has been cleaning for me for the past year. She has helped facilitate guest turnovers at a short term vacation property. She has been amazing! Betty is a great communicator and takes pride in her owner/operator business. She has been especially wonderful at ensuring turnovers and guests are covid safe and she pays attention to relevant details. An absolute gem!
Great friendly service by Melissa & Marie. The cleaning was exactly what we needed and we were satisfied by it. Would definitely recommend their services. Thank you so much !
Evan and Keiah arrived promptly and set to work right away. They are friendly and hard working. I really appreciated the extra touches along the way. It's beautiful! I highly recommend this team of experts. Well done!
Friendly and did a fantastic job
Since my husband became terminally ill in 2017, Ashley & her team has been excellent in faithfully cleaning my home every two weeks. Today, Evan completed a 5 Star job, last week Sue & her coworker completed a 5 Star job, & consistently the team which includes many other wonderful cleaners have done a fantastc job, I would definitely recommend this team,
Kimmy and Clint completed a day of moving from A to B with great care and expertise. Moving isn't fun and when you can find two people that takes the worry out of how your place looks before vacating it, is very satisfying. Thanks to 2 Burley Men for recommending this service.
Carol and Sue did a great job. They are efficient, cheerful, and effective. My bathrooms have never been this clean! I would recommend Burley Cleaning.
How am I supposed to believe in their cleaning when they don’t even remove graffiti from their building? The guys who are presently fouling the air with gas powered leaf blowers would be better occupied with paint brushes.
Ashley and her team did a phenomenal job cleaning! This was a last minute request that they were able to accommodate without any issues. They were so thorough, and went above and beyond to ensure everything was cleaned properly. Ashley and her team hold themselves to high standards; they are professional, friendly, reliable, and knowledgeable about cleaning methods and the best cleaning products. I highly recommend Burley Cleaning for their services!
Evan and Keiah did a fantastic job! Very pleased and will have them again!
Melissa and Javier came out to clean our condo at short notice and did a fantastic job. I was originally quoted three hours, and they were able to complete all the work they were requested to do in under two hours. Great quality, efficient service!
These girls were phenomenal. I called them last minutes and they were very accommodating. They brought their own supplies and were so professional. I couldn’t imagine a better team for cleaning service. Unreal job !! Highly reccomend to anyone!!
Office just cleaned by Shaye & Cassie. Very professional service.
Linda was amazing!! So prompt in her communication when booking and went above and beyond on the cleaning! We can’t get over how easy the process is and we can’t wait to book again! I HIGHLY recommend Linda and this company for all cleaning services!! ~ Ginger
Cadiance and Thor were great - keen attention to detail, very thorough, professional, friendly, and did a fantastic job!
Some things were done very well. Some things were missed entirely. Great job cleaning stoves and fridges, first kitchen drawer I pulled out was very obviously missed inside, as were others.
Sadie and Evan were amazing! So thorough, efficient and friendly! Will definitely use this company again ????
Today the team of M and M buffed and cleaned my house. Attention to detail, followed list of wants and needs and definitely took pride in their work. Will most certainly be asking them to return. They also slogged through a very nasty snowy day to get here to complete the work. Many thanks. Angela
I recently sought out Burley Cleaning for some ongoing post-construction cleaning of a very interesting space here in Victoria. Burley Cleaning consistently went above and beyond our expectations. They took every step to ensure their service was available when needed, even on short notice. Burley Cleaning's crew worked around our tenant schedule and provided fast, quality cleaning, providing excellent communication along the way. We would not hesitate to use Burley Cleaning services on future post-construction cleaning and have even since had members of our office reach out for personal move-out cleaning services.
Thanks to Kimmy and Ashley.C I have a very clean place. Kimmy you are so reliable as you have continued being part of the cleaning team. Ashley.C, whom I understand is new to the company, did a detailed, thorough job, I was very impressed.
I can't recommend this company enough! Cassie and Sue did an absolutely TERRIFIC job! Our house is sparkling, and they went above and beyond to make sure everything was ready for our house showings this week. In addition, they were both wonderful with our 7 month old daughter and had her giggling throughout their time with us. We will definitely be recommending Burley Cleaning to our friends. Thank you!!
Ruth, Marie P. and Mariah did a move-out clean in my apartment. They did a wonderful job, and were super friendly. Thanks ladies!
I am happy to say that the cleaning staff are fantastic and when the office made a mistake the cleaning staff took ownership and compensated me for the inconvenience. The big boss actually called me and wanted to work out a resolution, she said every customer matters to her. Thank you for taking the responsibility and putting in the effort to make sure all your customers are happy.
Ashley and her team are, by far, the most professional, detailed cleaners I've ever had. It goes beyond just the cleaning tho. This company is great to deal with from first call to their office. They are efficient with their time, go above and beyond to ensure the home sparkles, and are flexible in taking on different cleaning tasks to do whatever it takes to get the job done properly! I rarely provide reviews for companies because often I'm underwhelmed, but Burley Cleaning is an exception and very deserving of a great review! Thanks Ashley!
I just want to thank you and your team for coming and cleaning my condo, especially during a pandemic. It took a couple of times to get it done properly, but overall, I'm very pleased with the results! The first crew might have missed a few things, but I did appreciate their kindness and the fact that they were respectful - especially about the idea of wearing masks. A special thanks to Linda for being so receptive and for ensuring that the cleaning was done to my satisfaction. I appreciate the extra mile you went by cleaning the exterior windows (as requested by my neighbour - which was not part of the original deal!) You are definitely an asset to the company. I would not hesitate recommending Burley Cleaning to anyone.
I had my house cleaned by Burley Cleaning, in anticipation of upcoming house sale. I wanted the house to sparkle for promo photos and prospective buyers. It did indeed sparkle and comments trickled down to me how clean it was. Thank you SO much Alicia, The and Clint for the super job and for going over and above!
Initially interactions with the company were great. They showed up as booked and took a careful look around. However the cleaning was not in depth as we expected. Obvious dirt on blinds, dirt in window tracks, dust on light fixtures. I contacted the company and sent some photos suggesting they refund some of our money. I have not heard anything since that email. They have now responded and refunded some of our cleaning fee.
Pleasant, quick and efficient – Evan and his team do a great job every time.
I hired 2 cleaners. The appointment was for 2:15. They called and said they needed to change it to 3:15 because "something came up" Ok, so I scheduled for that change. Did not show. I called only to find out my job was now going to a different crew but they didn't know when they would arrive. Long to short, they were still at their last job and didn't really have an idea when they would be done. My timeline was just a day, I could not move it to another day but I was assured when I booked them that they would be there. Will never try them again. Communication was non existent and I would still be waiting if I hadn't called.
Carole and Gus were absolutely amazing. I had a tenant move out and leave the place filthy. A complete and utter mess. These two came in and made the place look brand new again and worked extremely hard and were efficient. I would highly recommend them.