Reviews of Merry Maids of Scarborough (Cleaning Company)

Erin Courtney

I have been using for the past few months after years with another company and am so much happier with Merry Maids!

Anne Marcus

I was very pleased with the cleaning and the ladies were super efficient (and very nice).

James Li

Merry Maids Portland has helped me on multiple occasions. Most recently, I asked them to clean one of my two Portland condo units on relatively short notice. Although they were booked for the week, they arranged to have someone come on Saturday to meet my time requirements. In fact, each time I have worked with them, I have been impressed with the responsive, courteous and professional interactions I have had with Merry Maids team members. I feel comfortable giving Merry Maids access to my condos and always am confident that I will return to find everything clean and even smelling great. I highly recommend Merry Maids and will continue to rely on them for years to come.

Donna Shearman

When Peggy comes the house is spotless. I love how efficiently and thorough she is!

Manon Lacombe

Amber and Jenny cleaned our house and did an amazing job. They are like angels, truly. They are very professional, detailed, friendly and enthusiastic. When we got back home after work / school we came back to an impeccable house with a kind note from them. It felt so good. I am more than satisfied with the work these two fabulous ladies did. I want to thank Merry Maids, Jenny and Amber for their awesome work. I only have great things to say about Merry Maids therefore I certainly recommend them.

Kay Cupcakes

I bought a 3 hour deep clean and was served initially by Lisa who was kind and accommodating over the phone. The day came for my Deep clean and the 2 ladies arrived more than 20 minutes late and left more than 20 minutes early . There was residue left on my counters, dust left on my speakers, and they didnt clean some items throughout my home(mirrors, outside cabinets, my couch wasn't vacuumed,even my light fixtures weren't dusted. ) I wasted nearly $500 for a poorly done "clean" . The highlight was my oven clean and bathtub. Everything else was done soo poorly. I even realised after they didnt clean my dining room light. The my worst part is after my cleaning I was asked to do an online survey a week later and wrote of my experience. Lisa left me a snarky voice mail that " I should have said something sooner " " there's nothing she can do" " Sorry you should have called sooner " I left a voicemail but never heard from Merry maids again. PLEASE DO YOURSELF A FAVOR AND FIND ANOTHER CLEANING COMPANY. I am a front line worker (which Merry Maids was aware of) I wanted to treat myself for working crazy , tiring hours while supporting a company over COVID-19 but instead I feel scammed.

Patsfan Golfer

We were looking for a bi-weekly cleaning service and gave this company a try. They charged us $480 for deep cleaning and we were bit confused b/c it's a brand new constructed home and barely lived in. They insisted that it still needed a deep cleaning and we were a bit shocked with the reuslts. The deep cleaning was about 2 hours and afterwards, we found dust on the kitchen counters and headboards. We also found lots of fingerprints on the glass windows and hairs on the bathroom floors. Their QC manager, ackowledged the issue when we brought it up and she went back to address it. My constructive feedback, the initial deep cleaning fee should be called an "initiation fee" as I recognize every cleaning company is busy or struggling to find more employees during the pandemic. I think calling it a "deep cleaning" is misleading. The subsequent two cleanings were about 1 hour long and the cleaners basically went through the house to wipe down the counters, bathrooms and vacuum. We were charged $195 and $225 respectively for 1 hour of wiping things down. I agree with other reviewers, the cleaning process is efficient and if you want everything wiped down within an hour, then this would define their service. However, for these prices, we expected a little more elbow grease in cleaning the tubs, getting under the rugs, and attention to detail. The QC manager agreed with our assessment and informed us they could no longer proceed with cleaning our home. I would give the QC manager four stars as she seemed genuinely concerned in addressng the issue and for this we wanted to develop a long term working relationship with this company. A lot of companies are struggling to find employees, we get that and wanted to find some middle ground. We were willing to pay these prices and refer the company to our neighbors.

Shannon Sinkin

I have to admit this was the first time I have had my house cleaned so not a lot to compare it to, but it was soooo fabulous to come home to a clean house. A couple of things that felt above and beyond to me were she put my children's comforters back in the duvets (a dreaded job) and picked up the whole basement playroom which was a complete mess. I didn't think she would even go down there. Very happy!

Jeanne St. Michel

Never heard back from them to even speak about a cleaning.

Karin Elliot Whitney

Merry Maids of Scarborough did a thorough and beautiful job cleaning my home. They were on time, responsible and detail oriented. Thank you!

Rebecca Little

Friendly customer service.

Karen Tucker

Terrific!

Alex Frederick

I called merry maids in desperation to get a dusty apartment cleaned due to allergy issues. They were over within hours and did an incredibly thorough cleaning! The crew was very nice and respectful! Very impressed! Thank you!

Gloria Robb

Joanne is thorough in her work and very pleasant to have in our home, which is important too, since I'm here when she comes. I like her positive attitude towards carrying out particular tasks that I ask to be addressed in that visit. However, if it will add extra time to the schedule laid out by the office, I omit something else that is less important to me that day. That way it's still within the time I'm allotted. It's lovely to have a shiny clean house when she's finished.

Julia Kingsbury

I really appreciated that the service was customized to my budget and needs - was great for our move-in clean and will use again in the future.

Becky Demers

They did a wonderful thorough job, what a weight off the shoulders to have this done.

Richard Wise

Excelllent Job and Service

M B

Amazing job and I can’t believe how fast!! I have a new baby so there was milk and dust and mess everywhere because there’s no time to clean anything with a newborn. What a relief to have these ladies come help!

Nazim Dadani

I have to say that the team went above and beyond my expectation. Thank you for magnificent job.

Cheryl Page

The girls are in and out quickly and they do a great job. They pay close attention to details and they are warm and friendly. They even put up with my two very yappy dogs. They are awesome.

Michael Gray-Jordan

Carol and Caitlin are amazing! They went above and beyond! Thanks so much! I will be recommending you to others! Michael Gray-Jordan Portland

Michael Albano

Great experience!!!

Val Herrick

The girls were awesome! It was a big job and they did a fantastic job! I’ll be calling again! Thanks

Karen Smith

Merry Maids is awesome! The staff are professional, thorough and friendly. They are great with our wonderful (rather large) puppy. I would recommend to anyone.

Chuck Taitt

Fantastic results, hard working, friendly, on time

Amybeth Hurst

Excellent job. Two friendly and knowledgeable women came to my home to clean today, and I was blessed when I got home from work to a wonderfully clean home. They thought of all the right touches and it looks great. I will use them again, to be sure.

Kim B

Expensive but i got what i paid for. The ladies worked tirelessly the entire time and my home looked and smelled great when they were finished.

Fazil Rehman

The staff were very personable and the products they used were truly effective. My only regret is not having booked them to stay longer!

Mary Fox

Very professional staff and cleaning was excellent. I plan to use Merry Maids again in the future.

Tom Quinn

Your people did an excellent job in cleaning my property just prior to the final 'walk-through' by the buyers as it was being sold. It was in pretty grungy condition, having been worked on by tradesmen quite a bit just before that, but you would never know it from the excellent job they did. It really sparkled! I would recommend Merry Maids to anyone needing fast, efficient, and reasonably-priced home cleaning services. -- Tom Quinn, Portland

Thom Partridge

Very expensive. In response to owner: I got a quote from Merry Maids for some light monthly cleaning. The quote was very high. I can't speak to their with, but a competitor came in with a price almost half the charge, and the work is exemplary.

Maria Joseph

All season long the crew in the home and in the office is tremendous! It's a stressful industry, but I am always so appreciative of how accommodating, helpful and pleasant they are in handling my needs and nerves, and solve all the problems. I recommend them very highly!

Marilys Regueiro

I have been very happy with Merry Maid cleaning service. THe cleaning is thorough and quick and they have great cleaning products.

Rhonda Murdoch

Excellent service. Cleaners were very pleasant. Attention to detail outstanding. Would definitely use them again.

Haley Lamonica

I hired Merry Maids to clean my house a few days ago and the staff was extremely unprofessional and rude to both me and my roommate. I brought up the satisfaction guarantee which clearly states that there is no fine print, but the manager came back at me with fine print. I do not recommend this service to anyone, stay far far away from Merry Maids. Horrible customer service! I honestly wish I could give 0 stars.

Laura Kucejko

Efficient and a job well done. We will be return customers

Chris Johnston

Always professional and thorough

jeanna tudor

I love, love, love that you tackled my very messy stove top! It sparkles now!

Mary Kelly

Thanks again for keeping my parents home clean. Grateful to know they are in good hands!

Patty Radimacher

Both of us were very plesse with the job done. Everything looked fantastic and in such s short period of time. We couldn't be happier and now look so forwsrd to your team coming every two weeks. Please call me to set up the next appointment.

patricia krohn

Lousy Engaged Merry Maids for my cleaning service, but was hugely disappointed. First requested a “deep clean” (which they also require for the first visit). $300 later, there was an amazingly long list of things that hadn’t been done. Not a picture frame dusted, not a baseboard cleaned, tops of shelves left untouched, not a window sill wiped...I could go on. I contacted the owner with a list of most items that were not done. He said he would “put his Quality Control person on the case”. Three days later, two management women arrived—and said they were “mortified” by what they saw, literally using the words “mortified” and “embarrassed”. It took them around 2 hours to do a proper deep clean. They completely agreed with my belief that it should all have been done as part of a deep cleaning. At that point, I was comfortable that they had “made good” on their service. My husband and I did ask that they not send the original team back, the two people that had done such a lousy job the first time around. They said they were not sure they could promise that because of their current level of staffing shortage; understanding that, we asked only that if the original team would be returning, they should please be spoken to by management so as to ensure that there would be no repeat of the original horror show. I thought all was well, and scheduled a next appointment, for a “regular” cleaning, two weeks later. But that never happened, because just a few days later I received an email from the business owner (Dan Burgess), “firing” me as a customer, because he had decided that I was “not a good fit”. He also reminded me that I was not charged for the “second cleaning”, apparently to emphasize that I had been very well treated, and that I should actually be grateful that he had fixed the problem “for free” [after we had already been charged $300]. All in all, my experience with Merry Maids was incredibly unprofessional—the way the work got done and the way that I as a customer was “handled”. I have moved on to another company which seems happy to work with me. My advice to everyone is to look elsewhere for a cleaning service, unless you are comfortable paying top dollar for lousy service and lousy personal treatment.

Ellen Jaaku

I've used the Merry Maids for many years and they have always been reliable and thorough. They have continued to clean my home during the current pandemic and have been very careful to wear masks and keep social distancing if I am home while they are cleaning

bertrand sutton

The maids are personable. They general follow through with our comments but they also don't contine with our instructions at future cleaning sessions. For example: 1). From the first day we asked that they clean the inside of window sills from the inside. They did it one week but not since. Consequently the inside window sill is in very dirty condition. 2) we don't particularly like the cleaning products. We like a clean smell. Not there! 3) in the bathroom, the sink behind the faucet shows unclean. Apparently, they do not scrub back there behind the faucets. Also, the tiles appear to be wiped down but does not feel very soft. We think it has to do with the cleaning products used. 4). Overall the cleaning is not in depth. Although there are signs of cleaning, the details on baseboards, corners, floor near walls don't look clean as an example do not give a clear idea that cleaning has occurred. 5). If you look under sofas, chairs, under beds remain untouched and dusty. They don't lightly move chairs sofas tables to clean. Vacuuming is surfaces readily seen only. 6). The handrail (banister) going upstairs has never been washed clean. 7). Dusting does not appear consistently done. For example, Our bathroom glass wall shelves are not sparkling, the mirrors are not well cleaned. 8). We are told that the maids do not dust pictures or move things off the tables and bureaus etc., because of your practices. We often have to follow up with our own cleaning. We have also used. "Pledge" on tables and chairs because the sheen on the wood. We also like the smell of cleanliness. 9) They don't do windows, so they say, unless scheduled in advance. What about windows what is the story. We are hesitant to have you clean windows inside out plus clean the screens because our overall confidence of the cleaning is not particularly positive. We need to have windows washed and cleaned at least when they are so dirty as they are now. At least every other month throughout the house up and down. We have for years cleaned our own house. We are very particular and would have expected that with anyone cleaning our house. We not like the look of cleanliness as well as the small (odor). My daughter asks often what we like about the maids. So far we have said "It's OK". Not like when we did the cleaning. We hope this will help assessing our needs.

nazmin K

Great service. Great communication! I’d definitely recommend to a friend!

Amanda Hunt

Carol is always here on time, and is very friendly and personable. Her and her team always do a great job cleaning our office, and are very thorough and fast. -Williamson Pump & Motor

Cheryl Boulos

I am very pleased that I started using the services of Merry Maids! The ladies are dependable, they clean thoroughly and are really nice people! Can't ask for more!

lesley fairchild

I love having Merry Maids come. They are so lovely, the cleaners, dispatch and everyone at the office.

Andrea

Cleaned out apartment as a "move out" service. The cleaning team left it spotless, we would hire them again in the future if need be.

Kat Fontaine

Excellent job from Carol and Heidi!!!!!! Ten stars!!!! My house is cleaner than it was when I moved in!! And Angie is extremely personable and professional to deal with!! I am a repeat customer and will continue to be!! THANK YOU ALL SO MUCH!!!!????????????????????????????????????????

Sevan Youhanna

I know most comments and reviews state 5 stars and have written good comments about this company, however, I found few bad ones that makes you not to use their services. The reason I am saying this, those negative comments were honest. You can just tell. I am gonna give them a try and will see.

Jesse Mase

You folks are great! We've been using Merry Maids every other week for nearly ten years and could not be happier. To get home from work on a Monday and walk in to a clean house is worth every penny!

Jerry Goldhar

Three cleaners moved right in and immediately went to their assigned area and worked away diligently until they had done. They were friendly, and considerate and professional. The quality control person reviewed all they had done. My wife was thrilled with the sparkling house when she returned.

Lynn Campbell

the House was sparkling clean and smelled fresh when done.

Miriam Bakharia

Great company to have come in my home, job done every time is A1

Stephanie Ozorio

Friendly, efficient, respectful staff who have a good work ethic. Environmentally friendly products that clean well.

c sterling

Call and got a quote instantly. GREAT SERVICE

Don McCrady

Peggy and Heidi came to clean as both of us have been ill for a while. They did a highly professional job and were very personable to us. We would highly recommend them and ask them to come back in the future. Thank you Ladies!!

Bradley Stenhouse

Good would use again

Allison Fogg

Carol did a great job getting an apartment ready for us to move in to. Very appreciative of the work, thank you!

C K

Always on time with fast and good service. Girls are very meticulous and good at their work. I am so glad I decided to call them for a quote when I did. I've been a very happy customer ever since.

Betty Gerding

Love the job Carol and Louise do for me, It is always 5 star!!!! Couldn't do without them!!!

Celestyne Bragg

Stacy and Crystal were professional and quick. So glad MMs (Scarborough office) was able to squeeze me in as a new client as fast as they did. BIG thanks to Dan as well as to Stacy & Crystal. I look forward to a monthly visit by these ladies. Highly recommend!!

Jessica Garcia

The message you included was: Katie is wonderful! It’s a joy having her at our house. She is so personable and does a wonderful job :)

natasha walsh

I had booked a consult only to be told 2 days later they were sorry, miscommunication and rebooked. Apparently them giving the first date didn't make it in the schedule. 2 days later was booked they assured me that call was confirmation enough. I came home early...waited.. no one came. It was to be a Josie I believe. I spoke to a Lisa who said they would definetly be at my home. I called the office inquiring as to if they were still coming to my home for a consult. The office was closed at 4:30 on a Friday. No call bk as yet. Very unprofessional. I guess they have enough business.

Anne Dalton

We have been Merry Maid customers for over 14 years. Their teams are efficient and thorough and always start the day with a very cheerful Good Morning which is so appreciated.

Patricia Burnham

Great deep cleaning team....Meredith and Ashley! Highly recommend Merry Maids!!!!

sara p

No one calls you back, no one answers the phone. This business is a joke.

JOHN RUSSELL

Very good and professional, and friendly staff

Nicole G

I switched from another cleaning company about a year ago. I could not be happier with superior quality of Merry Maids cleaning team. It is often the same crew which is great for my dog - he loves to "help" as the crew goes from room to room. :) Everyone is exceptionally friendly, too. I love that I get a text that team is headed to my house so I'm not caught unawares. And they are very consistent with the time they arrive - so great when you have kids, pets, and errands to manage. And that feeling when they leave and your house is sparkling clean? Nothing better!!

Elizabeth Helming

Friendly, Hard Working, On Time, No surprises!

Kelly Dolin

Meaghan and Jenna did a really good job getting things clean again. They are friendly and personable and thorough.

Kat Libby

Carol, Tanya, and Melissa were lovely, quick, and thorough!! Dakotah at the office answered all my questions and managed to squeeze me in quickly thanks to a cancellation. I would definitely use them again!

Paul Levasseur

Terrible job. Had them clean an apartment to prepare for new tenant. Stove was left filthy, covered with grease and burned on crud. Stains on side of stove. Cobwebs in corners. Filth in window tracks. Refrigerator has stains dripping down sides. Neither stove nor fridge moved to clean behind or under. When we complained to supervisor, we we told that the maids don't move "furniture". We were also told that they don't use bleach because it's "too harsh". Apparently they don't use elbow grease either. The supervisor told us that they would send the crew back for an additional charge. Absolute rip-off. If this is how they clean, then their own houses must be disgusting.

Linda Johnson

Have had Merry Maids for a few years. I'm very happy with the experience. If there is ever a problem, it is discussed and rectified ASAP. The products are gentle yesterday effective. My crew have become my favorite people ( That's you, Marianne!) They have been there for me through thick and thin. Thanks, guys! Linda Johnson Cape Elizabeth

heather eals

I believe any company posting job ads for employees with a wage offer of 13.00-14.00/hr deserves worse than a 1 star review.

Ian Phillips

Your staff are excellent workers. They are efficient at what they are doing. They are friendly and helpful as well

Kingsley Butler

You want good clean honest work done by lovely people that I can call my friends - you treat them with respect they treat your cleaning as if their own belongings . Have them come into your home and make it a better place for you to live in. I did and never regreated it.

Alexis Sanfino

Merry Maids of Scarborough performed a “deep clean” at our house recently and did superb work. Very thorough, detailed cleaning that left our family so impressed! The ladies were super friendly, that even the dog enjoyed his time with them. We look forward to having them come again soon!

Ron Nelson

what more could you ask, top notch quality.

John Marescot

Why did I say ,no.. to did you use this business? Well I was scheduled to have them clean my apartment, so I can put it out on market. Getting to the point they took my deposit because I did not give them a weeks notice. What I tried to relay to them that I didn't think that carpet cleaning would not be able to do the job before then. I only wish that they could've worked with me in getting rescheduled.

John Adams

We love Carol. She does such a great job and is so nice. She moves things instead of cleaning around. I always have music on for her!

Matt Lacroix

They did an amazing job. My house looks great, and all in only a few hours. Would absolutely recommend, and will be using again

Trevor White

Excellent service, always. Our professional "Maid" always provides friendly service and cleaning advice - she is very meticulous in doing her work and once she's done, we know that our house has been thoroughly cleaned and sanitized.

Barry Freedman

I have used Merry Maids for many years. I had to give them up because I recently moved out of their territory. My experience has been great. They are professional in every way. I love the fact that they are REALLY insured and bonded. Although there are many others out there, Merry Maids is the real deal.

Ken O'Connor

Two cleaners arrived on time, they were pleasant and fast, and they did an excellent job cleaning our condo apartment.

Alexandra Mann

I get a biweekly clean from merry maids and they are always on time and do a great clean with beautiful details (fancy folding of towels and toilet paper). I plan on using them indefinitely as I have two toddlers and I find it impossible to keep up with cleaning. Jo Ann is super friendly and personable. Highly recommend!!!

GaIl Wiles

We've been using this service for years! They have been great, professional, and do such a wonderful job. We are so thankful to have this service, and it's always a pleasure to come home to a clean home. Thank you!! Gail

Peter Callnan

It is always a pleasure to come home after Merry Maids has been there. We've used them for about 30 years and will continue forever. They are always pleasant and kind. Our dogs also love to have them visit. They love the attention!