Reviews of Hellamaid Guelph (Cleaning Company)

Matt Vijayan

Hellamaid cleaners were very professional and courteous. They went above and beyond in cleaning up the entire house - it was like a premium cleaning service at a reasonable price. They brought their own cleaning materials including vacuum cleaner. Highly recommend these professionals.

sheldon jacobs

Great communication - very competitive price - excellent job! Great guy!

Helen Wong

This is my first time using this cleaning service. They did a fantastic job. Reliable and professional. Easy to communicate and payment arrangement was good. Will recommend to anyone needed this service.

Brett W. Reichert

Quick booking, turnaround, and competitive pricing. Very satisfied! Thanks

Brian Munday

Awesome service and great work! Definitely recommend them

Bob Horton

Overall the service was great. The website booking process is not exceptionally user friendly but it's definitely not terrible and the price is certainly fair.

Mohammed Alhuraibi

I paid 900 so I clean it's after them myself

Wendy Maynard

We are really pleased with the deeeep cleaning and will definitely rebook in the future. Couldn’t be happier!

Jason Shim

Had a great experience with Hellamaid. Fast, friendly, and thorough - everything was sparkling, thank you!

Alex Galvez

Very good service.

Kathleen Stafford

She did an amazing job cleaning our house this week. I have had other cleaning services in the past but nothing comparied to the job she did. Booking on line was easy with a date and time that I requested. Great service!!

Saif Mahamood

I had a very good experience with this cleaning company. The booking process was very smooth and the maid came on time. Moreover she was very professional and did her job with a lot of enthusiasm and diligence!

Greg Leclair

They do a great job. It’s easy to schedule appointments and make carnage’s. A la carte options make it easy to customize services. They provide a lock box for no charge if you need it to make entry hassle free for everyone. The house is always looks great when they are finished. We’ve been very impressed with the service thus far and will continue to use them.

Maggie Laidlaw

I was really happy with the deep clean that was done by Hellamaid. I am selling my home and really needed it to look sparking clean for the staging and showing. That is exactly what I got. and at a very reasonable price. The cleaners were friendly and very competent. I was especially pleased with my kitchen cupboards and old gas stove, all of which had been a bit of a mess before they were cleaned. I would have no hesitation in recommending Hellamaid cleaners to anyone looking for a very professional clean!

Katrina Marshall

This company is all about customer service! They check in after every clean to ensure we are completely satisfied. I can customize the cleaning to fit perfectly into our family needs. The price is great and the attention to detail in every clean is fantastic!

Rachel Vokey

Our cleaner is always on time and does a wonderful detailed job!

Melissa VHB

Hellamaid made our lives easier as we were moving. They were very professional and communicated in an effective and friendly manner. The house looked great, definitely reccomend for anyone looking for a good, affordable cleaner.

Rebecca Shapiro

The cleaning service arrived with two cleaners on time. They spent about three hours on the three floors. They did a very thorough job throughout the house. It was a deep clean, and the base boards and window sills were cleaned very well. Overall, we were very happy with the service, and our house .

william oldacre

I had a very tight schedule for a deep clean and Hellamaid agreed to help. They arrived and finished on time and did a great job. Very professional and highly recommended.!

Rogelio Vaca

Very practical and efficient booking system on their website. These guys are reliable hard workers and provide excellent service. Highly recommended!

carolan sorbara

As a Realtor, I need to be sure of the professionals that I recommend to my clients. Hella Maid gives me that confidence. My clients have always been pleased with the results and service. Hella Maid is also a very efficient service to work with. Thank you!

Polly

The team of two cleaners came very promptly at our house and brought all their equipment. I quickly showed them around and I saw a good team spirit between the two cleaners, each quickly divying up tasks. They were also both friendly folks. They arrived at 11am and they were done at 2 for a two bed/2 bathroom house with a deep clean package. I'm allergic to dust mites, so I am very picky when it comes to cleaning all the nooks and crannies. I was blown way out of the water. Our house is cleaner than when we moved in. It smelled great. My allergies are not bothering me. I can see my reflection in our kitchen floor. Completely recommend.

nisha chandran

Hellamaid is a brilliant cleaning service and I would absolutely recommend them to anybody. They are very considerate about the space and did the best to provide a spotless home to us. We had a lot of renovation dust and the cleaners were patient and ensured that everything was clean.

E Ville

What a nightmare! We ordered a "deep clean" for $298.00. The clean we received would hardly classify as a surface clean. We spent hours preparing the house to make sure it was possible for them to reach all of the spaces. Some of the many items that remained uncleaned were: sinks, faucets, floor corners, behind furniture, etc. We paid extra for windows to be cleaned. Dust and dirt remained on the bottom edges. (it just wasn't cleaned in those areas) I tried to reach out to the company after the clean. I had to reach out three times across the span of three days before the owner of the company, "Miz", got back to me. She did not listen to me and was very argumentative. She kept insisting that we should have mentioned something to the cleaning staff before they left. Forcing me to defend my position multiple times. It was quite odd and infuriating at the same time. I had to repeat my position, that position being: what was said when the staff left is not relevant. It's the quality of the clean that is relevant. Whether my partner, who didn't have the heart to tell the staff the clean was not satisfactory does not change the fact that the clean was of poor quality. She then went on to offer us 10% off or to have someone come by for 2 hours to rectify. In regards to someone coming back I was told that they are booked this week, etc., etc. To be honest, after the call with "Miz", I lost any confidence I had remaining in her company and I didn't want to have to speak with her or any of her staff again. Miz is rude, condescending, and argumentative. Stay away!

Kirstin O'Brien

The ladies who were came were so lovely. They went above and beyond what I thought they would clean. They were very friendly and professional. Our house was full of dust and gunk and now we can walk on the floors without shoes on. My sinus problems have also improved since they cleaned. Would highly recommend

neda barjesteh

Great service. I called them on Wednesday and I booked the service for Friday

Janet P

The ladies did a fabulous job! Will definitely have them come again and highly recommend them to others

Jenefer Wilcox

This was by far the easiest and best experience. Online booking was a breeze without the need for a home inspection. There's a drop down menu so you can choose exactly what services you want and they offer a number of add ons I may try next time. I have a dog and 2 cats so arrangements need to be made when cleaners come and I've had problems with cleaners not showing up so the text messages reminding me of my appointment put my mind at ease. It was wonderful to come home to a nice clean house. I would highly recommend Hellamaid!

Dayna LeClair

We just bought a house and the day before our move visited the house to plan our move. The house needed a major overhaul.... The walls, baseboards, window sills, carpets, countertops, everything needed a thorough clean. Hellamaid Cleaning was able to accommodate us on very short notice (less than 24 hours) and did an amazing job in under two hours. I have used other cleaning services but have never felt customer service or state of cleanliness satisfactory. I will be using Hellamaid Cleaning services in the future.

Om Ahmed

I hired Hellamaid to clean our new house after purchase. I search "cleaning service" and they were the first that came out. I was hesitant at first, because the reviews were too high, and it felt like they were fake. So I decided to test and try it out myself. In summary, I was very happy with the decision I made, and I've come to believe the reviews are real! Not only was the online booking and customer service amazing, but the two cleaners that came (Karen and Jessica) were professional and so courteous. They went above and beyond to clean our master bathroom and brass tub. Thank you again Hellamaid for an excellent cleaning service. I will definitely be calling you guys again, and will tell my friends and family about you. - Maryam (Om Ahmed)

Patti Brett

I have used the service twice and will continue with them. The management seems eager to please and M who came to clean was efficient, polite and conscientious. I was very impressed with her. I recommend Hellamaid Guelph

Irene Gregorio

We were extremely pleased to come home to a sparkling clean house! Very thorough work and a job well done, thank you!

Steve Kampstra

I had a last minute cleaning job to get done and I called Hellamaid. It was a pleasant surprise when they got back to me right away and were able to get a crew over to my house in less than 24 hrs. They did a great job! I would recommend Hellamaid and I'll be using them for my next cleaning opportunity. Steve K. - Guelph

Ashley Godbehere

I've had Hellamaid in to clean my house twice now. The first time the was for a deep clean with A LOT of extra services added (window cleaning, steam cleaning carpets and upholstery, etc.). Lots of TLC needed. They did a fantastic job. It took a little longer than anticipated -- seven hours! --because one of the cleaners had to cancel last minute, but Tanya and Joanne worked their butts off to get the job done despite being down a person. I had them back in again yesterday to do a standard clean and keep everything looking nice. Once again, everyone was pleasant and efficient and I continue to be impressed with how thorough they are. They were able to put three people on the job this time and everything was completed within two hours. I really can't stress enough just how thorough they were. Even on a really big job when they were understaffed and pressed for time, they still had a great eye for detail and really (I felt) went above-and-beyond. I have dealt with other cleaning services in the past and I really feel like this crew (Tanya, Joanne, Mary, and Jody) are top-notch for getting all the spots that might otherwise be overlooked. They found things that had fallen down behind the microwave and into cracks and crevices in and behind furniture that I probably never would've found otherwise! Management seems to sometimes get wires a bit crossed so it's probably good to double-check and make sure everybody's on the same page regarding any special instructions or scheduling changes. But the cleaning is absolutely top-notch and everyone I've dealt with -- both cleaners and management -- has been extremely pleasant and friendly. I've been left with a good impression overall.

Ewa Jakuszewski

very happy did all the jobs I asked for and price is right

Ben Harper

I was very pleased with the initial service! I ordered a deep clean as we haven't had house cleaners before but hope to start having them regularly. There were two cleaning staff and they were here for over 4 hours. Everything looked and smelled great! Staff were friendly and professional. Looking forward to the next cleaning!

Kari Laursen

Hellamaid did a great job and I will absolutely book them again. The online appointment scheduling was convenient and easy to use. Would definitely recommend this cleaning company.

Laurie Schnarr

It was such a great experience to open the front door and know immediately that I was entering a clean home. It smelled and looked wonderful. Thank you Hellamaid!

L Marshall

Very professional service. And the staff signed for a package while I was out, that was very helpful. Very easy to book, and reasonable prices.

Emily Cassolato

I booked a cleaning very last minute, Hellamaid managed to find me someone ASAP. Their customer service was excellent and the property was beautiful when they were done- a life saver! I will use them again and recommend them to my clients. THANKS!

Wickliffe Oluseyi

Team of two. Arrived right on time. Very courteous and accommodating. I was pleased.

Kolton Uitbeyerse

These guys are great! They actually came out to Niagara to clean my condo as well as my mothers house and swept out her garage too! Took the time to get all the tight places and moved stuff to make sure it was clean. They are now my monthly cleaners! :)

Laura Coughlin

Hellamaid is a great service! They were punctual, professional, and friendly. We plan on booking again soon!

Abdulla Alabassi

Thank you Hellamaid for the amazing service we were very pleased with the service provided to us. Very professional team, highly recommend ????

Hannah Swiderski

Super friendly! Really looking forward to future visits.

Aaliyah s

I was incredibly impressed with my Hellamaid service. I was fortunate enough to have Breanna, she was friendly, sweet, and did a fantastic job! Would definitely recommend.

Shahrukh Syed

Hellamaid has the most professional and friendly cleaning out there. Every cleaning is very thorough and neat. I would definitely recommend to anyone looking for a cleaning service.

Chris Schwartz

I highly suggest this cleaning service! My house smelled great when I walked in and each and every room was sparkling clean. Great job ! Looking forward to my next booking.

Julianna Stephens

Great service, friendly staff and thorough cleaning from Hellamaid. Online booking was easy to use with quick follow up. Really like the service reminders by text and email. Ahmed, the owner, is very professional and communicates regularly with clients to ensure you're happy with their service.

Kaitlyn Goodfellow

We have used Hellamaid for a few of our properties that we have over the last few weeks and out of all the cleaning companies we have used, they go above and beyond and do a fantastic job. There online booking system is very easy and makes for no surprise charges. Quick to respond and very accommodating. Here are some before and after pictures!

Aisha Dow

Professional and efficient. Well worth the money, would definitely use their service again in the future 5/5 stars

Christine Geiger

My house was just cleaned by Hellamaid and I have to say after reading the reviews prior to booking the service, I am deeply disappointed. The cleaners were very considerate and friendly, however the job was not done to my satisfaction. I had purchased a standard cleaning package for my 3-bedroom, 1.5 bath, 1300 sq ft home. which I had discussed with the owner prior to cleaning. The regular package was described as differing from the Deep Cleaning option because it did not include baseboards cleaning. As the Deep Clean would have added $100 to the $200 I was already paying for the standard, I took a miss. Hellamaid's policy states that any excessive clutter that cleaning staff need to move around will incur an additional cost (which is fair), so we ensured to clear the kids' toys off the floor and make the spaces as accessible as possible. The quote suggested it would take 6 hours for the two staff they were sending. They were finished and out the door in less than 2 hours. Upon their arrival (which was punctual), I'd expressed my main concerns were the bathrooms and floors (which needed mopping) and dusting for my small work desk. I made a quick inspection following the cleaning job and was surprised to find a ring around the tub, spotty faucets in the bathroom, fluff balls under the chaise longue, and the kitchen floor still had visible dirt and spots (I have a one-year-old who throws most of his food on the floor). While the staff were very pleasant and friendly and did a wonderful job vacuuming our entrance way area carpets, this cleaning job did not compare to a similarly priced service we got a year ago with a competitor (Tidy Team, alas, now out of business).

Kieran Shah

The cleaning team arrived right on time, and did a very extensive clean of the place. We were very pleased with the cleaning.

Chris Choi

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Scott McCaw

Originally gave 5/5. Some cleanings did not meet the standard of the initial cleaning and one cleaning on a Friday was a no-show with only a few hours notice. Didn't quite provide the value, communication, and service I'd expect for the price.

Dean Mifsud

Very pleased!!

Daanyaal Bandukwala

Hellamaid did a fantastic job on my home. Ahmed helped with suggesting cleaning services that would work for me and accommodated my schedule effectively. His team came in and did an amazing job....they worked efficiently and my place was spotless. Thank you Hellamaid - would definitely use your services again and would happily recommend to anyone else.

becca craft

After finishing up a bathroom renovation, our condo was left with a thick layer of dust. We had Hellamaid come by to clean our unit and it was a positive experience! Everything looked great when I got home. Things were beautifully organized and tidy. Their staff is polite, professional, and gave great advice for maintaining clean floors. I’d definitely recommend their services.

Laura Barnes

I was able to get a next day appointment for their deep clean service! They were very accommodating and patient while people were moving out garbage. They were polite and personable sharing cat stories. This was my first ever residential cleaning service purchase and I may be hooked! Thanks!

Urooj Chaudry

They’re always courteous and polite! I found their attention to feedback and to detail in general to be so very professional. Will definitely be utilizing their services long term for routine cleanings!

kam kwt

Thank you once again for the great cleaning service. The ladies were fantastic. Amanda and Jessica were so polite and went above and beyond to ensure the kitchen was spotless. I appreciate the great service from Hellamaid, looking forward to the next cleaning

Wendy Humphrey

Cleaning job was excellent and the individual that came was friendly.

BEN AYANBADEJO

The staff are great and do a really good job. If I am in need more cleaning to be done I will call Hellamaid right away. Thanks again to Hellamaid fir a great job done and accommodating me at a short notice.

Laura Cain

I am recovering from a back injury and have never used a cleaning service before but decided I could really use some help keeping my house clean. The two ladies that came were excellent! They were polite, efficient and went above and beyond helping me take out my garbage and recycling. Having a clean home is a great feeling and I will definitely continue with their cleaning service. I will also recommend them to all my friends in need of a helping hand. Thank you ladies!

Sara Sayyed

Great service at a very reasonable price. Job was well done and cleaner was friendly and came prepared for the job!

Michele Christmas

Very happy with the service, ordering online was very easy, I received reminders, the staff showed up when they said they would and they did an exceptional job. I would not hesitate to recommend or use this service again. Thank you.

Jaime Boutilier

Hellamaid did a great standard clean yesterday. They arrived promptly and got a lot of work done.

Lisa Robertson

Changing my review to from 1 star to 2 stars because the company refunded me a third of the cost. I still would never hire this company. I had the “move-in” package and I could barely tell the cleaners were there. Below is the cloth I used to clean the kitchen after they came back for the 2nd time. No attention to detail.

Jean Jacob

The Cleaner was Fab! She clean thorough, professional, punctual, and she's very great with the deep cleaning. She knows what shes doing. I would like to hire this company again for my next cleaning. Hellangels maid! ????????????

Jarrett Tippel

Service was quick and on time! Very well done and professional job. Will definitely use again.

D D

I wanted a deep clean of my condo before I had surgery so I could recover in a nice clean home - they did such a good job and it was so easy to book. They actually showed up EARLY (the complete opposite of all my other cleaners experiences) and I was able to pay and tip completely online which is really nice. I’m so appreciative and will definitely be using Hellamaid again in the future :)

MICHELLE IVY

Fast, efficient service and excellent follow-up! Highly recommended.

Jock L

Awesome staff who do a great job. Thanks for your help!!

Anna Toth

I was really pleased with service I received from Hellamaid. From the minute Ahmed answered my phone call, I knew it would be good. He was helpful and sincere. Heather, who cleaned my place was excellent. I will be booking regular cleanings.

Zhaoda Qu

I had booked a move in cleaning service with multiple add ons which total over $700 and a carpet cleaning service which totaled over $200. First and foremost, the carpet cleaning service was a bait and switch. I was told on the phone when I was asking for a quote and to book that the carpet cleaning was a proper steam cleaning. This is the exact quote I was told on the phone, "it is not a Home Depot rental carpet cleaning machine. The machine is a van sized unit". So to my surprise, on the day of my carpet cleaning service, a guy in a sedan pulled up to my house and brought out the carpet machine from the trunk. The exact carpet cleaner can be bought from Canadian Tire for $600. In addition, the cleaner decided to empty the dirty unsanitary water in the bathtub. The day after we complained about the dirty water, they did offer to clean it again. After they cleaned the tub again, there was still bits of dirt laying around at which point I saw no value in the company’s offer and zero confidence in them to reclean anything that we were unsatisfied with. For the move in cleaning service, the cleaners did not thoroughly clean everything. Some of the cabinets and areas around the house were still dirty. The carpets that they had vacuumed were not clean either. I vacuumed the 2nd floor again after they had left and found considerable amount of dust (had to empty my vacuum twice). The cleaners did not clean some of the shelves down in the basement even though we paid extra to have the basement cleaned. We had to spend extra time to properly wipe and clean the shelves ourselves. In addition, the drywall was damaged during the cleaning service and the cleaners did not acknowledge it when asked. The mistake was only admitted by the manager when we reached out and showed proof that the drywall was not damaged prior to the cleaning service. Please stay away from this company. They do not deliver the services as described.

Jane Watson

Hellamaid Cleaning is the best! They worked with me and my business to find a time that worked well for us and tailored their cleaning to suit the specific needs of my business. I was always so relieved to walk into the office in the mornings after they were here to admire the gleaming counter tops, immaculate floors and overall shine. Their prices are very competitive and their attention to detail is outstanding. Ahmed was always prompt, professional and considerate. I can’t recommend highly them enough.

Michael Major

The cleaning was superb! Heather was our cleaner, and she did a fantastic job during her time at my house. She was punctual, friendly and thorough with her cleaning. Thank-you Hellamaid!

morgan adams

What a great concept! Ahmed is passionate about his service and the people he works with. A great combination!

Matt Hunter

I contacted Hellamaid with a plea for a last minute deep clean. They were very pleasant and understanding to deal with over the phone and managed to slot us in over the weekend even though they were already very busy. The cleaners arrived on time and did a fantastic job. While there were a few spots missed during the clean, they were nothing that would change my five star rating. It was a wonderful experience.

Paul Fitzpatrick

They showed up on time, did fabulous job and made the whole experience painless from when we booked to when the job was completed.

A Marie

The team did a fantastic job! The staff were extremely professional and friendly making me feel a lot less stressed about how bad the mess was. ???? Would definitely hire them again if the need arose. I greatly appreciated their check-in call the day before to make sure I was clear on what needed to be done in preparation for their arrival.

T Ryeo

5 star service. Can’t wait to have these ladies back to cleans again. I felt safe and secure leaving the home and really appreciated the warm professionalism.

Aran Myers

I hired Hellamaid to clean my rental unit after my tenants moved out to prep it for sale. Autumn & Heather were fantastic. They showed up on time as indicated, they were extremely polite and did a wonderful job cleaning my place. The booking process was very smooth and Hellamaid kept me informed via email and text message all throughout. I would definitely use their services again and highly recommend them to anyone looking for outstanding service.

Ann Muscat

I booked online for a cleaning at my mother's place. Online booking was easy to use, I appriciated the reminders and the cleaning was great

Kandice Kreutner

Love when I know you are coming to clean my music school and love when I see you've been! Carpets are vacuumed, everything is dusted and piano keys are polished. Thank you for continuing your great service throughout COVID!

Scarlett Raczycki

Wow! This service was absolutely wonderful! : ) I was gifted a certificate for a clean with Hella Maid and it came at the perfect time - right before the Holidays! I set up the appointment for the day before my Christmas party and Amy and Deborah came in while I was at work. They arrived on time, had no problems finding my unit and gave it a dang good cleaning. I signed up for the Standard clean and had relatively low expectations of what I would receive (Just because my apartment is very... let's say... lived in? AKA cluttered with lots of items) But these two went above and beyond to ensure every surface was a sparklin' I had basically nothing to do to prepare for my party and their work even made clean up the next day a breeze. I would send a picture but hosting Christmas has kind of defeated their work lol but once I put a little effort in I hope I can restore it back to their state of clean! (I'm still finding surfaces that I wouldn't have thought to clean that they managed to make dust-free and squeaky clean. THANK YOU!!!

Greg Tayes

Very impressed and satisfied! They were at the door 5 mins early and ready to go. They worked non-stop and focused on our priority areas. When I checked in on them the cleaner was literally on her knees scrubbing small spots on the floor, which showed their level of detail. When my wife came home after they were done she was smiling for 2 hours straight! Thanks!

Max Collie

Very friendly and professional staff.

Valerie Wai

They were so kind and accommodating, I needed same day cleaning for a room i just moved into, and they were able to come at 4pm and finished by 6pm. They cleaned the common/living area, i also got a fridge clean out add on -this was certainly worth it. The main problem I have is my bathroom but it is now scrubbed clean. Thanks Hellamid!

Sindu Mohan

I contacted Hellamaid for a urgent deep clean of my condo. They were able to accommodate me on the same day! And the cleaning service was excellent with attention to detail. I recommend Hellamaid highly!

Barry Phillips

Our experience with Hellamaid has been great. Their top notch customer service and follow-up is extremely refreshing. We look forward to their regular service for our home.

Mahsa Davari

They did a wonderful job with the clean and the bathrooms specially looked spotless.

Eryn McFarlane

The folks from Hellamaid were wonderful! They were friendly, showed up on time and were so kind. The house is so clean!

Thomas Thoume

Chose them based on the online reviews and was not disappointed. So it's only fair I pass on my great experience with Hellamaid with my own review. Fast, friendly and thorough. It was effortless to book and priced fair. We've got a dog, cat and new born so keeping up and keeping things clean is a struggle. Will 100% be ordering again.

Rai Vintuks

I had tried several other cleaning services and none was nearly as good.

Fahim Khan

Great service! Can't complain :)

Jessie Lu

I have an urgent cleaning job to be done within a few days. Booked at the last minute. The owner Ahmed tried his best to accommodate my short notice request. The cleaning crew showed up on time and did a fantastic job. I am very happy with the professional service provided by Hellamaid and the quality of the work. Will definitely recommend Hellamaid.

James & Laura McLeman

Hired last minute to clean our parents home from top to bottom. The ladies were amazing! The house was crazy full of people and they happily cleaned around it! The result was great!!!

Ash Thanabalan

Tanya was extremely punctual and professional. She did a phenomenal job on stains that I've tried to remove for years with no success. She was efficient and did a thorough job. I will definitely be using this service again and requesting her!

Emily

I had a great experience with Hellamaid! I was falling behind on cleaning because of a back injury that flared up, and needed some extra help. I called and Ahmed returned my call promptly and was very friendly. He was able to book a cleaning time for me the same week. Heather came, and she was wonderful. It ended up being a bigger job than I thought and Heather was able to stay an extra hour, which was incredibly helpful. She did a fantastic job and I am really happy with her work. I would definitely recommend them and use them again!

Apryle Hamilton

On time, great job! Accommodated my last minute changes. Highly recommend.

ArikGrace Mahler

Hellamaid was an amazing service. Our maid, Shannon, was fantastic! She was very thorough, and demonstrated a caring and positive attitude. I would highly recommend!

Derrick Johnson

Was in a bind and luckily hellamaid was able to help. They were able to send over Heather. She was very polite and very good! The transaction with Ahmed will smooth and convenient especially for a last minute transaction. I will definitely be using them again in the near future. Keep up the great work.

Josh and Jessica Kraft-Roy

We had Hellamaid come in to do a post renovation clean up. You guys did epic! Thank you so much! We will be using you guys again for sure.

Omobolanle Spaine

Amazing experience Sophia was professional, friendly and made my apartment look brand new. She made me not want to leave, lol.

Tracey Jandrisits

Hellamaid did an amazing job of cleaning my father's home. Amy met me in the morning, and was very polite and professional. I would absolutely hire again. Thank you for making the house look so good, you made listing the home for sale a lot less stressful.

Tad M

The 2 ladies who did the cleaning in my appt were absolutely great. Not only did they do a thorough cleansing but after they asked me if there was anything I was not satisfied with. I also had forgotten to mention one area of cleaning in the initial request which they didn't have time for but then they called back and said they would come back in the same afternoon and get it done for me! Great professional service overall. Will use them again.

Amy Fraser

I am 9 months pregnant and we decided to invest in the deep clean package to ensure our house had a nice deep cleaning done prior to babys arrival. This is the first time we hired Hellamaid and did so based on the reviews online. The cleaning team was punctual and extremely friendly. The first cleaner to arrive asked to do a walk through of the areas being cleaned which was a little confusing to me because the breakdown of the deep clean checklist is pretty clear but I walked her around and showed her the main floor and basement areas that required cleaning. The cleaning team was scheduled for a minimum of 4 hours but finished up in just around 2 hours - which seemed great until I did a thorough walk through after the team left. Our house was extremely tidy (which is a requirement prior to the cleaning team showing up) but because of this I feel like the team overlooked a lot of areas. None of the faucets on the first floor were properly cleaned. The kitchen sink and faucet were missed entirely (which unfortunately needed the most attention). Behind the doors in the bedrooms weren’t vacuumed where accumulated dust was hiding. Not a lot of effort or attention to detail was done in regards to dusting as in - behind the TV was still dusty and you could see where they dusted around the base of the TV. The book shelf was also missed. The basement, which is an additional service/fee, still had spiderwebs in easy to reach corners (near the baseboards) and the baseboards didn’t look cleaned/dust. Most of the attention seemed to be focused on the laundry room which looked spectacular but again - the sink faucet was not clean and was still dusty. They suggest a deep clean if the house hasn’t been thoroughly cleaned in 2 months so.. yea things needed a good cleaning which didn’t happen. It felt more like a weekly cleaning service than a deep clean. I had to go around with a handheld vacuum and tidy up all the rooms and basement and clean all the faucets myself. Even when I wiped down the kitchen counter later in the day, the cloth was dirty. Which defeats the purpose of the service and what I was trying to avoid being so pregnant. A survey was sent out the following day which I promptly filled out. I was contacted within a few hours of the survey being completed and a 15% discount was automatically applied. While I appreciate the prompt response and action, I think an actual conversation should’ve been warranted. Either way, you could tell the cleaning team worked hard, so I think this can be chalked up to an inexperienced team being assigned to the cleaning where attention to detail will come with time.

VIKAS MONGA

The service was prompt and proffessional.

Elizabeth Debski-Quirke

The cleaners showed up right on time and did a great job. Their prices are very fair, I highly recommend this company and will use them again.

Robert Wilson

Great price and great service! Maid was prompt and did an excellent job cleaning the house. Service was phenomenal. 100% would recommend.

Daniel Perlmutter

Val, Deb, and Tanya did an amazing job!!! Would definitely use them again!

Elaine Stewart-Copp

Fantastic clean in my neglected home! Great attention to detail...left everything sparkling and smelling fresh!

Shelly Petrie

I booked a deep clean and was very disappointed. There is no way I received a deep clean. The floors were left with some white powdery film and I needed to rewash the floors. The stove was not rinsed. The faucets were not cleaned well. There was dust left behind in numerous places. The amount I paid for this service did reflect what I received. I have a regular clean booked for this week, as I am willing to give them one more try. If it’s no better I will be cancelling all future bookings. UPDATE: the 2nd visit was much, much better than the first!! Victoria did an amazing job!! My hardwood floors looked amazing!! Very pleased with this clean. I will use them again.

Phil OGrady

Great Service, Friendly & Professional Service

Margot Irvine

Fabulous job!

Shannon Powell

Great Service from Hellamaid. Super cconvenient that I was able to get carpets and house cleaned all at once prior to moving into my new home!!

Sandra

Fair prices, cleaners are efficient, friendly, clean, and thorough. Booked for a deep clean and disinfecting of a new build. This was my first time using a cleaning service, and I would highly recommend them. Ivana and Diane are great.

Sarah Gat

We used hellamaid to have our new house cleaned before moving in. Heather was professional and thorough. The house was absolutely spotless before we moved in. I love that we can book online as well. Would highly recommend this company!

Elyse Tytel

Booked this company in advance for a specific time and date before the long weekend (because I was coming from out of town) only to be informed last minute that they had to change the time. Time change was sent in a standard confirmation email with no indication of a time change. No phone call, nothing. Not impressed with this type of treatment. Not a dependable company!

Priyanka Jain

I have booked an appointement for deep cleaning and when I went all pace just vinegar sprayed. Nothing was clean. Not web, not fridge, not bathroom counter, not window glasses, Half of the stuff I have discussed and they agreed over call denied when they come to perform the service The remaining stuff they just did sloppy job, Microwave was dirty from.inaide, outside and underneath, around fridge so many hair( previous owner dog hair) and all over vinegars smell. Never hire them

Josie-lee Gibson

I used your deep clean services for the first time today. I wanted to share some feedback as I was very underwhelmed by the service. For context, I have 2000 + sq ft home 4 bedrooms, 2 baths. One cleaner arrived at 2 and the other 2 arrive between 2:30&3. At 3:30 the one cleaner asked me to give final approval of the clean ... I started upstairs, there was still dog hair all over the floor and when I asked if she vacuumed before mopping she replied ‘ ya but my vacuum is broken so I didn’t get everything’. The other cleaner offered to do it again with her vacuum. The baseboard hadn’t been wiped down, the door frames hadn’t been wiped. I had to go through the checklist and ask them to redo the majority of the upstairs. Then I came downstairs, and had to do the same things- in the kitchen they just wiped around thing not a detailed deep clean. Similarly the door frames, windows sills, baseboards had not been wiped down. In the living room and dinning room they had not cleaned under the furniture. I had to follow them around with the checklist to ensure the items included in the deep clean were done. The worker had an argument among themselves as one wanted to leave at 3:30 and the other was saying “no we have to clean until at least 5 and make sure the customer is happy’. In the end they did stay until 5 but I have to direct the tasks as they weren’t able to self identify what needed to be done. And even with doing that, the clean was not satisfactory. For a fee of 400+ dollars I am very disappointed, the result was not worth the cost. I was hopeful to be a repeat customer, but unfortunately based on this experience I will not be. I wanted to share my experience as it was polar opposite to what I read in other reviews.

Kerry

Ahmed was very easy to work with and fit me in on short notice to his schedule. Kalida did a great job cleaning our home, and I would definitely recommend their services

Meidoification

My first experience with Hellamaid came with an issue, but by working with Sarah the issue was resolved and Andrea definitely went above and beyond her duties. Overall I am impressed and would use Hellamaid again and request Andrea every time. Thanks again :) Signed, Brad

P

Fast service and very friendly ladies will use again.

james bird

Ahmed and his team were great to deal with. Super accommodating and friendly. Apartment looks great.

Jae Bae

Mary and Jody arrived right on time, did a fantastic job cleaning the place to make it spotless + sparkling and were super friendly! Would definitely recommend this service to anyone looking for a job well done.

Marcel Chiera

Booking was extremely efficient. The cleaners were punctual, efficient, and experienced, and the cleaning results were excellent.

marina baric

Great job! The house was thoroughly cleaned after a tenant left & the fridge now looks brand new. Great customer service as well. Would definitely recommend. Thx again.

Rob Bredin

Professional, thorough and great customer service. Highly recommended.

Sandor Toth

First time we used cleaning services for one of our rental properties after tenants moved out and decided to go with Hellamaid mainly because of all the fantastic reviews. They did not disappoint for sure. The whole experience from booking to communication to get the job done on time was outstanding, they are very professional. There was a few small items missed the first time they did the cleaning, we mentioned it and they came back and corrected it. Excellent service highly recommended. Thank you for this great experience Abdul.

Dana Weigl

Friendly, conscientious, , thorough and do a great job very happy with service. They give reminder notices.

Lenore Brooks

The customer service was fantastic. They showed up on time, were friendly, and did a great job cleaning. I will use them again.

Crystal Campbell

Very happy with Hellamaid cleaners. I have tried a few other cleaners in the past and have not been completely satisfied. Hellamaid is thorough and does a great job. Would definitely recommend them.

Reece LaFontaine

Great service overall. Fair price and my place looked great after the cleaning. Will use again!

Richard Z

The floors are vacuumed and mopped clean. All dusts from window ledge, closet shelves were removed, the carpet was steamed cleaned. The appliances were wiped cleam and look shiny. The bathtub was made surprisingly clean.

Sylvia Patterson

Thank you for a great experience !

Nathalie Cote

Some misunderstanding at the booking and it did not occur.

B G

The house was just spotless after the cleaning. Worth every penny. Highly recommended.

Anna Wilson

Amy and Karen did a great job! Definitely using their services again!

Matt Hill

Great experience. Easy sign up. Satisfied with the job done.

gabrielle duval

Hellamaid makes my life cleaner, easier and gives me more time to do something instead of cleaning house. If this sounds appealing to you, you should give this service a try.

Doris Tayo

They were very professional and quite fast! Thanks Ladies

Sudhan Govardhanan

They provided a wonderful service to our new home. They took their time and ensured everything is cleaned. We were very satisfied with their work and would happily refer them to anyone. Great Work Ahmed and Team.

Bonnie Morrison

Cleaner was very personable and friendly. Very detail oriented. Excellent job!!!

Eileen Truckle

The cleaning crew were excellent. They were professional, friendly and cleaned really well. Definitely recommend this service.

Kashif Umer

This was the best cleaning service experience we've ever had. The deep clean was TRUELY a deep clean and the house was in immaculate condition afterwards. The cleaners were so friendly and went out of their way to ensure we were happy with the service. Definitely going to be using Hellamaid again.

Riley Smith

These cleaners were incredible and worked wonders on our university house. I recommend them to anyone looking for cleaning services.

Sarah White

Great staff, arrived on time, friendly and efficient. We look forward to our bi-weekly cleaning service! Mary and Jody are the best! Top Notch service :)

Andrew M

Heather does a great job, is friendly and having the extra help is a blessing. I'm now a regular and would recommend the service.

Katie Miller

Great and friendly cleaners. Cleaned all the books and crannies and my place is sparkling! Would use again.

David W

I highly recommend HellaMaid cleaning service. They did a super job cleaning my father’s house. Ahmed cares a great deal about the service that his company provides and checked in with me on several occasions to make sure that I was 100% satisfied, which I was. There are very few cleaning services out there where the owner will check in afterwards and actually get down to clean cabinets under a kitchen sink. His staff are friendly and care about the work they are doing as though it is their own house. Highly recommend!!! I wish they were located in the GTA!!!

Brianne Maleske

Caitlain, Meghan Nicole Vivian Did such an amazing job and went above and beyond to get a difficult job done as quick as possible in Burlington. Highly recommend these guys as they made it effortless to book and everyone was a pleasure to deal with.

Sean Atkinson

We hired Hellamaid for their “move in/out” package when we were moving out of our rental after having purchased a house. It was our first time using a cleaning service and were very happy with the job. We were out of town and there was no problem with them getting in via the electronic deadbolt as per our instructions. Only gripe was a small few spots on the kitchen floor could have used a bit more attention, but unless you knew they were there (they sort of blend in with the pattern on the floor) you’d never know to focus on that area. No harm no foul and overall we’d highly recommend Hellamaid to anyone in Guelph. Am curious to see the kind of clean you’d get for their less expensive packages.... having them come in sure beats having to do it yourself!

Innovation Guelph

We're extremely happy with the service! The site walkthrough was amazing. Shannon was placed as our cleaner and she is punctual, trustworthy, took feedback well and had great suggestions for how to get the most out of the service.

Hemant Kanchan

Amazing team of Breana, Ruth and Titi.They came on time, worked so hard and did such a great job.Thank you for such a lovely staff who take pride in their work.Cheers Hemant

Hernan Gomez

We used the services after moving out in our old place, specially for the carpet cleaning since we have a big and very fluffy dog. We are very happy with the results and will definitely use again in the future if we need to. We recommend them for sure.

Tim Clayton

The cleaners did a good job, we were very happy with the results. Furthermore we were extremely impressed with the company going well out of its way to help us resolve a plumbing problem revealed during the cleaning. We recommend their services. Definitely 5 stars. Tim and Carol Clayton.

R H

Jody and Mary were presented with a challenging job, and step by step, they worked to achieve excellent results. Looks clean, smells great, and I'm a happy customer. Thanks!

Abdul-Rahman El-Sayed

Great company, great service, reasonable prices! Would definitely book a cleaning with Hellamaid again!

Linda A

Tonya and her crew were FANTASTIC!! They were punctual, organized, determined, efficient, and enthusiastic. I have found the cleaning crew for all my home cleaning needs, and will never consider another company again as long as they are available.

Janet McConkey

Awesome job on fairly short notice. Plan to use this group again!!!

Nancy Ball

I had a wonderful clean done today, by Kiti. She was very efficient and thorough. I’m so happy to have such a clean home! Thanks, Kiti!

Anne Beattie

They were very quick to respond to my initial request i was in hospital and they arranged my appointment very quickly. They did a great job on my home. Thank you so much

Bradley CM

We used Hellamaid for the first time yesterday. While booking online it suggested for your first clean to go with a Standard + Deep Clean, which we did. The ladies who came were so polite, professional, and the work they did exceeded my expectations. I look forward to welcoming them back on a regular basis.

lillian fan

This is our first time use Hellamaid cleaning service and we are very happy about the result. I am a landlord in a student condo rental business. the elevator was broken down on the last day of the month and they have to lift the heavy stuffs to the top floor via stairs. No problem, they just make it happen! after they get job done, the result is day and night. the toilet finally return to the original tile color. the oven and fridge looks like new. I have no problem to recommend their service to any of my friends.

Greg McDonnell

I recently engaged Hellamaid to clean my parents large and stately home while they are going through some health issues. I did some quick research online and their reviews appeared to be quite positive. I can see why after the great experience we had. The owner Ahmed responded immediately to an online request. He also followed up by phone and email to ensure that everything was arranged so that my parents would not be inconvenienced. The two cleaners who showed up were exactly on time, very pleasant and thorough. He then followed up post clean to ensure we were satisfied. We have now engaged them to clean every two weeks. If my perfectionist mother can be this satisfied with their work then I am comfortable recommending them to anyone. Greg

Wesley Vandolder

Quality and timely service through a simple and intuitive online booking system. Would definitely recommend.

Denise Carson

Thank you very much! Deb was punctual and very thorough and professional. Our place looked and smelled terrific after she was all done. We will definitely use Hellamaid again.

Sandra Cook

Convenient Service, Good Work, Nice Staff

sharif abdel

I don’t know what else to say, BEST STAFF EVER, will be using this service and recommending it to all my friends.

Marilyn Hauff

I had the Hellamaid Guelph service for the first time in my home yesterday. I was very pleased with the results. Every detail of cleaning that i expected was fulfilled. The two representatives did an amazing job of my hardwood floors. The ladies were very pleasant and they enjoyed their work. I could tell by the laughter and smiles. Thank you Hellamaid.