We have the reviews of people like you who buy the products of Walker ClimateCare (Cleaning Company) near to the area of Cornwall (Canada).
Right now this firm has a score of 4.8 stars over 5 and this rating was based on 127 reviews.
You must have seen that the average score it has is virtually the best one, and it's based on a very high number of opinions, so we may conclude that the score is quite accurate. If people have bothered to value when they are happy, is that it works.
As you know, we do not usually stop to write scores when they are positive and we usually do it only if we've had a problem or incidence...
This Cleaning Company corresponds to the category of HVAC contractor.
I just wanted to share how very impressed I was with Edward Tanguay who performed our annual furnace maintenance and while he was here also offered to clean the gas fireplace. He showed us how to save on our costs by offering the WE CARE maintenance program. oday's servicing literally has paid for a year of service plan fees. I will definitely be recommending him and Walker Climate care to my clients that purchase homes through me. It is a win-win.
We had Walker Climate care install a tankless hot water system and humidifier. The two guys where very quick and professional. They explained how the system works and answered our questions. We plan to have them replace or furnace and air conditioning when it is time.
We are very satisfied with the products, service and advice provided to us by Walker ClimateCare. In particular, the work completed by Jason and Matt was excellent. The area in which they had to work was completely finished. This caused space restrictions, for them, but everything was done beautifully and with no damage. The job, when completed, included them installing and hooking up the new BBQ we just bought. They also took the time to explain everything and made sure we understood. If you decide to go with Walker ClimateCare, request that Jason and Matt be your technicians, you won't regret it.
Eric McDonell came to service our A/C unit this week. I was amused to see his excitement in using a new piece of equipment he now had a chance to try out. The service went very well and he was friendly and professional throughout. Eric showed that he knew his job inside out. We are very impressed
Walker Climate Care installed a new AC unit at my home. The Technicians were great, very professional and knowledgeable. Great service!
Danny and Eddie removed our dead AC and installed a new one. Both very professional and informative about each step of the removal and installation.
Recently had to change my furnace and AC unit and went with Walker as I've dealt with them for a lot of years now and the new installation was a reminder why I've been a client for so long and always choose Walker for heating and cooling issues along with maintenance. Customer service is always above average (Kate was absolutely fantastic to deal with), they are reliable and responsive, they don't try to upsell you or sell you things you don't need and you can count on them to do the job as promised and do it well (the installers were professional, clean, friendly and didn't leave behind any mess). I appreciate their services and would recommend them to anyone.
The whole crew came to my house in Moose Creek. They did an amazing and professionnal job. They took care of the old oil furnace and replaced it with a new propane one. They work rapidly and efficiantly making sure to have everything done in one day. They texted me the morning of the install to let me know they were coming. They had a carpet put down over the floor to make sure everything was clean. Wow. They are great and I highly recommand there awesome service. Thank you!
Serviceman, Jayson, arrived at the scheduled time, worked professionally on both the gas furnace and fireplace and left both work areas clean. Quite satisfied with the work.
I don't normally do reviews but today I am. Both Matt and Harry installed my unit and did a maintenance check on my furnace. they were clean, professional, and knowledgeable. I would totally recommend this service.
I had an emergency, and they were here at my home quickly removed my old tank and put a new one, service was great. I would recommend them to anyone.
I would recommend Walker to anyone. They are very professional and they make sure that their customers are very happy. My personal experience was a positive one! Thank you to all the staff you are truly amazing ????
Eric arrived about 1/2 hour late but when he got here he went about his work efficiently and was very friendly and proffessional. If not for the late arrival, it would have been a 5 star rating.
Had an amazing experience with this company, heating units work really well no complaints at all, the guys were very polite and professional , very friendly and answered any questions asked by myself and 9 year old daughter lolThank you JD, Amos and Colton for your hard work today, especially during a pandemic ????
It’s been a year since we moved to Cornwall and from the beginning we have been using Walker for our HVAC system maintenance and other services. Recently our AC broke down and we had Technician Mike to diagnose the issue right away, got the pricing for new AC and had it installed on very next day. Thanks to all the office staffs and the installer Brock and Matt to install it very quickly who are very professional and punctual. Very happy with all your services and all the Best wishes for whole Walker Family!!!
amazing prompt service - fully deserves 5 stars - highly recommend this business
We were very well served by the installation crew from Walker. The crew was very effective and carried the work in less than a day. The work also involved removing an old unit as well. The electrical connections and installation of new pipes for the new one is neat. We would recommend Walker Climate Care for your A/C project.
Mike McCallum arrived this morning and fixed my leaky air conditioning unit! He was professional and efficient, quickly dealing with some less than ideal unit issues to fix the problem. To solve my "forget to schedule maintenance" issues a plan was asked for and Mike knew exactly what I needed. Excellent work, prices and employee. Thank you so much Walker Climate Care!!! (Specifically Mike!)
The Technical personnel came to adjust our gas fireplace, I requested it because it was giving off a strong smell when we lit it.everything seems to be okay now.
Excellent service during installation. Stayed to ensure my parents, the homeowners were comfortable with their system. Helped to ensure the Ecobee thermostat was connected to my app. Excellent work from diagnosing the old furnace and the issues to the quote and to completion of the installation! Thank you Darcy for your work on the quote and Jason and Harrison for the installation and support!
JD, Danny and Patrick were superb furnace and water heater installers. Following our house flood, they - along with salesman Darcy were responsive, efficient and respectful during our very stressful time. Thanks! Earle DePass.
Very happy with the service we received. We needed our hot water tank replaced and they came to the house exactly on time to provide an estimate and was able to book the replacement the same day. The technician Eric McDonell was professional and friendly.
Big Thumbs up to Kate, Leo and Josh. Great work, very professional. Thank you Walker Climate Care.
Fast service, very polite and professional service. Explained everything step by step to me
Jason and Matt were very friendly. Worked in a clean and timely fashion would recommend to anyone looking into climate care to choose Walker Climate!
We recently switched out our wood fireplace for a propane insert. Jason, Matt and Danny did an excellent job with the new installation. They were punctual, informative and cleaned up after themselves. Highly recommend.
Excellent installation and service technicians. They take the time to do the work properly, explain what they are doing, and what the homeowner should do to maintain equipment. Good people to deal with.
Spotted potentially dangerous problem that needed to be rectified immediately. Was able to come right away for a quote, and came early next morning to install new furnace. Harrison and his partner were friendly and professional. Harrison took the time to explain and help set up the new thermostat as well. Very happy with the entire experience from start to finish. Thank you!
The receptionist was very nice and professional and the technician was efficient, friendly and knowledgeable. We will definitely use walker in the future. Thanks for a great experience!
We were very impressed with the professional and timely service we received from the Walker Climate Care team. From the initial phone calls to the final installation, we were very satisfied, and would recommend Walker to friends and family.
Darcy was greatly helpful in providing us with the necessary information, answering all of our questions with patience and understanding! Jason and his crew effortlessly installed a number of items, including a transition from oil to propane - didn't even stop in the pouring rain! Would recommend Walker for timely, quality service.
Brian Walker and his crew upgraded our geothermal heating system and installed two propane fireplace inserts - nothing short of awesome. They did the work that was promised, did it promptly, the crew was very knowledgeable and professional and the work was completed at the price quoted. Needless to say they are coming back soon for more upgrades; we are very happy with the work they've done for us.
Everything I have ever needed from Walker Climatecare they have delivered. My account person Kate was a tremendous help with all the questions I had. The service staff show up on time, complete their work in a timely manner, and take the extra time to explain what they did & answer questions. Best part of the whole staff .... they are extremely friendly and easy to talk to. I highly recommend them just for the outstanding client service.
The customer service alone was above and beyond, Kate was amazing while sitting with us and discussing our options Mat, Ed and Harry was great with the install, very informative on what they were doing, it was all around great service we would highly recommend walker climate to anyone having issues with their ac.
I have been very happy dealing with Walker ClimateCare. I have had the furnace maintenanced and the technician was able to answer all my questions. I am taking advantage of Walkers Wecare program, do ask about it! Our furnace broke down this week and with the cold weather it was so nice to be able to call the office and have a customer care person answer the phone and have a technician, Jayson visit the same day. He was very pleasant and found the issue, ordered the part before he left the house and offered a heater for overnight. This is why we will stay with Walker.
Walker Climate is the way to go. Highly recommend them . Jason ,Danny, and Brendan, were the service men that came to install my ductless heating system. Job was done with efficiency and no mess. Thank you to these 3 great men.
An estimator from Walker Climate Care visited our residence to provide an estimate for providing a tankless water heater and installation cost. The estimator was most pleasant, professional yet easy going, knowledgeable, enthusiastic and courteous. I accepted the estimated and paid on the spot for the whole cost of the contract, having done extensive research over the past 3 years on my selection of tankless water heater, having provided other alternatives than my preference. I would highly recommend this company to anyone contemplating installing a tankless water heater.
They were very respectful and professional when they were working on my central air conditioning system
The professional installers that went to my place is Jason and Mat. The service installation that we received is way beyond compare. I highly recommend them. From removing our old ac to installing the new unit. They were very careful in removing and installing the old and new unit. All questions that we have are answered. Even to the tiniest detail how the unit works where explained by them. They did not leave our place without cleaning it. Very very professional. Kudos to them and to the company that hired them. 5 stars are not enough. They deserve more. Thank you again for the very good service.
I contacted Walker Climate Care to get my gas fireplace installed. They were quick to respond and confirm an apt. The technician they sent (Leo) was very professional and did a great job. Thank you Walker Climate Care!
They take very good care of our home! Our air exchange system had a glitch and Eric went above and beyond, to figure it out, even to the point of standing out in a snowstorm! They respond in a timely fashion if ever we need them and do an excellent job.
We had a furnace emergency early on a Sunday morning in the middle of January. I called the 24hr emergency line. We received prompt, professional service. The service technician, J.D. showed up within the hour. fixed the problem quickly and easily. Really nice, and outgoing guy. Definitely recommend.
Fantastic service, Eric was very friendly and personable. He told me everything he was doing and why he was doing it. I will definitely keep using them in the future.
Edward Tanguay a great representative of Walker ClimateCare. A young “professional” who was thorough and meticulous. A great hire by Walker as he truly represents your branding.
Very pleased with the work. They explained everything to me. Much appreciated.
Leo was efficient and professional and polite. He was very nice and explained everything to us. I would recommend this company.
Excellent service on propane stove
We just moved to Cornwall and we weren't going with Reliance (that company from hell)... so we were open to local HVAC companies and Walker ClimateCare over delivered on our expectations. Setting us up with a maintenance package the is very affordable and the piece of mind which only a local company can provide. I can deal face to face (COVID restrictions in mind) if help/maintenance/service is required. I've needed to replace a furnace in the dead of winter and I would never want to put my family through that experience again with Reliance. I will always go local and Walker ClimateCare are more than adequate to provide that piece of mind. The technician on this most recent visit was very competent and professional, during his visit I learnt that he used to own his an HVAC company (just goes to show the kind of professionals Walker hire). Could not ask for more knowledgeable technicians and the office staff are very helpful and follow through on all aspects (confirming service date, polite and friendly).
J.D./Amos/Colton were here to put in a new fireplace insert.They were friendly and very professional...Did a great job..would recommend this team anytime
Edward was friendly and professional. He explained everything and when he found a problem with a seized fireplace fan, he arranged to get me a quote for the part and installation. Definitely would recommend Walker.
Everyone at Walker ClimateCare has been fantastic to deal with to date, from Darcy who patiently guided us and answered all our questions, to Holly who was often our go-between helping to coordinate logistics, to Jason and his helper who installed the new propane stove at home. Thank you to all. We're very pleased with the service, the install (including the clean state in which you left the house/work area!) and with the new heating unit, of course. I've already recommended Walker to others. Thanks again.
The customer service was unbelievable. They were quick, efficient and professional in everything they did. Thank you to Leo and Will who installed the tankless hot water system. We appreciate you taking the time to clean up afterwards and explain the system to us.
Darcy was very friendly, knowledgeable and professional! Pleasure to deal with!
Jason and Colten came to connect our new gas range. They were absolutely lovely. Very professional, helpful and simply really nice young men. They are a credit to their employer. We were very happy with the service.
These folks are very professional and yet put you totally at ease in a friendly manner. Leo did as much as he could here and it's much appreciated. With complete trust we have signed on to their maintenance plan. I look forward to doing future business with these people.
Melanie, who is very polite and professional, set up the appointment. Edward and Danny were the technicians that came. I can’t say enough good things about them. Professional, polite, informative and clean. All around excellent service. I would definitely recommend this company.
This is not the first time we've dealt with Walker. We purchased an air conditioner from Darcy. Darcy took the time to review our options and answer our questions. J.D, Patrick, Danny and Marc came in for the installation. All four of them were polite and professional. Cleaned up after themselves. Very Knowledgeable. They even noticed issues with our gas line to our stove (which we had never noticed) and promptly fixed it. Excellent service from start to finish!! Great job Walker!
I am very pleased with my new HVAC system installation. Jason and Mat were great! Prompt, clean, professional and even patient with my anxious dog. They answered all my questioned and cleaned up after themselves as if no one had even been here. Thanks!
We had our new AC unit and Generac installed today. The installers, Jason, Brad, and Matt were here on time and were very friendly and polite. The quality of work was excellent and timely. Once they were done they explained everything they had done and cleaned up before leaving. I highly recommend Walker ClimateCare to anyone needing a new Furnace, AC or Generac or service.
The staff at Walker Climate Care are amazing, and very professional! They came within one day (They even offered same-day but it was too late in the evening for us so we asked for the next day), they were super organized, and did excellent work. I can tell they are professionals and they really know their stuff well! Great work, and super nice employees! Thank you so much to everyone involved for your work! Very pleased!!!
Originally decided on Walker Climate Care 18 years ago to install central air for the first time in our home because they were willing and able to answer any and all of our questions and concerns. Fast forward in time...turned to Walker again for all of our needs. Professional, timely and efficient from diagnosing the problem, quoting on options and fully completing the job! Would never hesitate to recommend to anyone. Always a great experience. Thanks again!
Excellent service!
Just had an install done AC, Gas and a ventilation system. Installers Jason and Danny were awesome. They were very respectful, informative and more then willing to accommodate our change in plans. Had a hiccup with the date installation but Walkers stepped up to the plate and fixed it right away. It was a very pleasant experience thanks to Jason and Danny.
We had our air conditioning system replaced, from the start of our experience with a quotation, to accepting to purchase of unit. I must say all involved with our unit replacement were all curtious on time worked safely and handed us a new system without delays and functional. Thank you Walker Climate Care. I would recommend Walker Climate Care without hesitation. Jack and Maureen Lindsay.
Mike and Jason did a great job install and clean up ????????????very professional work and polite once again great job!! Thks Walker climate care! Were very happy with our new fireplace
Jason, Matt, Danny and Brad were excellent. Our project was a big one: conversion from oil to propane - new furnace, hot water tank, gas lines and AC unit installed. Not to mention installing our new gas apppliances. Very courtious , thorough and informative. Highly recommend!
Brock and Harrison did a great job installing my new tankless water heater. They were very friendly and good humored, especially for a Monday morning. They encountered a few small challenges during the installation which they explained to me in detail BEFORE any work was done which I greatly appreciated. Together, we discussed possible solutions and we were able to find something that I was happy with. They kept their masks on the whole time even though they mostly worked in a room away from the rest of the house and did a great job cleaning up at the end.
Excellent service. Very quick response time. Worker Eric very professional and personable. Will definitely be using Walker again for all my climate care needs.
I would highly recommend this company! Our experience started off with Darcy coming out to do an estimate and inspection. He was very kind and very informative. Then we had Danny and Edward come to do the installation. They were super friendly and worked really hard. They did a great job and cleaned up after themselves when they were done. Then they made sure we understood how things worked before they left. I would definitely recommend this company to everyone! Very happy with their work!
Jason and Harrison did a great job with our install. Clean, and efficient.
We had an excellent experience with this company. We called last night thinking we might have an emergency, a technition called us right away and it turned out that it wasn't an emergency they suggested to save money by holding of until today to make an appointment. Michael and his partner came this morning and they were great! They were polite and asked us if we wanted them to wear masks. They explained to us what was going on and showed us where all the filters are and how to keep them clean. I would recommend them to anyone for the great service and a job well done.
Exceptional service, from start to finish! Darcy came for the sales call and provided an efficient and thoughtful estimate, taking extra time to answer all of our questions. Kim in the office was prompt and courteous, making the scheduling effortless. Leo and Will did the install. They were friendly and professional, taking extra safety precautions to ensure our family was COVID-safe. They cleaned up the work area nicely, and walked us through how to use our new thermostat and what we can expect from the new AC unit. We would not hesitate to recommend Walker Climate Care to family or neighbours. Thank you Walker team!
We got our instant water heater from them and was extremely satisfied with their knowledge, speed and friendliness. Definitely recommend.
Kate was Very pleasant and knowledgeable of the products, we have yet to decide on our course of action.
Brock & Mat thank you so much for doing such a fantastic job of installing our new furnace and hepafilter. You guys were both professional, knowledgeable and efficient. Thank you Walker ClimateCare for another job well done.
Furnace and A/C bought eight years ago and have been performing very well reliability is a key thing. Technicians are experienced and care!
We have been doing business with Walker Climate Care for about 12 years; our experience has been very positive. Both their sales and repair/service departments have been honest, efficient & cost effective. We want to give a special shout out to Yuan who we found especially courteous, knowledgeable and informative. Thank you.
service is going down hill had stove serviced as i do every year before winter month or so later stove stops working call for service again and this guy cleans what first guy should of done now seem i paid for the same job twice
J.D. and Mike did amazing work, it was quick and clean. They were polite and worked like true Professionals. I couldn't be any happier with the installation.
Do not call these guys for a repair. They will try and convince you to buy an entirely new machine instead. Not only will they not know how to fix the problem, they will charge you $125 for the misdiagnosis too. They said the repairs for my furnace would be upwards of $700 with a 4 week wait time, but that I could get a new furnace by Monday if I let them know right away. This is a cheap urgency sales tactic to try and pressure you into making a rushed decision. I called another company and they fixed the problem on the spot. It did not cost $700 either. It cost $85. Save yourself some money and headache and avoid these guys for any service work. Companies like this are why HVAC gets a bad name and it's a shame as there are so many honest workers and companies out there. Walker ClimateCare will try and take advantage of you.
The company that installed our unit and that has been coming here for 10 years just lost our business because their technician was upset that the cat litter was in the same room, in spite that we removed the cat litter and cleared a path to the side door the company refused to return to repair the equipment they installed, very unprofessional...I will never reccomend them
Leo was very knowledgable and had great advice, i highly recommend Walker climat care
Excellent service very clean will recommend them for sure thank you
They installed our new furnace/heating system and mounted the thermostat. JD and Amos were professional, prompt and willing to answer our myriad of questions. I highly recommend Walker and these technicians. Thank you guys! Jayne Robbins Swenson and Donald Acheson
Great service again. Prompt and professional as always.
Friendly and quick. Darcy awesome and install team are pros
Leo and Josh provided excellent services, thank you. We have used Walker for numerous installations (furnace / air / fireplace) over the years and are very satisfied.
The office team and reception team are outstanding - they really take care of the customers efficiently, promptly and politely.
The technician JD was courteous, knowledgeable, and very professional. He replaced an oil furnace for us recently with a ClimateCARE propane furnace. The new furnace is very quiet and is going to save money because of the efficient blower motor. We appreciated how neat and clean the job was done. Thank you.
Part 2 ~~ April 30th 2020....Jason and Matt just left from the install...2 great guys! Took the time to make sure everything worked great and did a great clean up! WONDERFUL SERVICE !! Called because my old space heater was struggling, Kim answered on the first ring, she was so pleasant and helpful! Eric arrived the same day, even though my space heater is on it's last breath, he was able to offer me some solutions, within minutes of his departure Darcy called me to set up an appointment to look at some replacement products...Yes, I'm going to have to spend a lot of money to replace my old system, but its nice to know that I'll be dealing with professionals.
Professional, local business.
After some confusion by Superior Propane about why Kate and Julia were at my door instead of guys and a new Hot water tank was sorted we chatted and not only did I get a new Hot Water system I decided yes it was time to replace the furnace and AC unit that were on borrowed time. Thank Heavens Walkers has a payment plan!! The 2 young guys (sorry, forget their names) who installed the Tankless Water Heater were awesome!. Jason and Matt came and installed my furnace and AC and again Awesome job done and Awesome guys!! I have also decided to have a propane fireplace installed soon thanks to Darcy and Kate!! I couldn't put my finger quite on how I wanted to describe these Awesome people except to say they made me feel like family...Better than even!! I must admit it was really neat meeting someone who shares my COOL name ????.
I had a great experience working with the team at Walker for my heating and AC needs, Thank you Leo, Kate, Jason and Harrison for making this stressful time much easier.
A great complex Boiler job completed at our Community Center in Glen Robertson by Jason St. Pierre and Eric..very professional work
Excellent work by Jason and Eric. Very polite! Worked very fast and showed us how everything worked. Will definitely have them back for any future work.
We had Jason and Mat install an AC unit for us today and we couldn't be happier. The service was great and the installation was very professional and clean. I would recommend Walker ClimateCare to everyone
Tankless water heater was installed today by Jason and Marc. It was not the easiest installation for them, but their care and concern for the job couldn't have been better. We were very pleased. Excellent work!
I had Walker climate care come in and installed. I have to say Jason and Matt were unbelievable with their customer service and knowledge... they made sure I was completely informed on how it worked and did not leave until I was ok with everything. I have already recommended them to friends and home owners I know. If I could give Jason and Matt 10 stars I would but only able to give 5 job well done boys thank you for the great work and a big thank you to Darcy for the follow up with me after install!!!
The technician arrived on time, worked quickly. and efficiently. Very happy with this service.
As always Dan was courteous, professional, knowledgeable and friendly. Whether it's our furnace, fireplace, or yesterday, the air conditioner, we always get great service.
Had to replace my motor fan on furnace. Also, did annual maintenance on furnace and air conditioning unit. Very good job!! Great friendly service!
Our technician Jason was very competent and answered all of our questions. Very professional and did a good job. We have Walker Climate Care as our maintenance provider for our heating and cooling systems. Very pleased with their work.
The team of Brock and Matt were respectful and professional. They left the area clean. They took away my old water tanks with no hesitation.They installed the product perfectly. It looks great. I highly recommend this company.
So impressed with the service, from the office (tracy) to the visiting technician (eric)...A+ I recommend Walker- professionalism and quality service!
The entire experience was easy, I got notified by text message ahead of time when they were coming so we could get ready and the paperwork was all done on a tablet. The tech was downright pleasant, he took care of the task at hand, answered my questions, and left the work area clean. All in all, a positive interaction.
Had gas heating & A/C system installed. Absolutely excellent service, clear, fast and efficient, from start to finish!
J D and Brad did an excellent job. They made this experience as pleasant as possible. Walked us through every step and answered all our questions. Very professional.
I just wanted to say thank you to Leo Pilon for installing the gas pipe into my home he was very professional, neat and clean
The staff , installers and techs were awesome, answering all of our questions and explaining anything we wanted to know. Jason R and Calvin were thorough, helpful and friendly doing inspections for us. Jason S and Mat who did the installation were knowledgeable, efficient super friendly and fast!! They answered our endless questions and gave us a thorough tour to show us how everything worked. Michelle, you are a gem, so pleasant do deal with, patient and always friendly and helpful. Kate, what can we say. You are an absolute pleasure, you deserve a medal. We appreciate all of your help, advise and endless patience. Thank you all so much!! We highly recommend you.
Recently had my yearly maintenance check done on my geothermal unit. Had the same technician each year since purchasing the house 3 years ago. I was new to geothermal heating/cooling so always have lots of questions. The technician always takes the time to explain and answer them. Does a great job, very thorough, knowledgeable and professional.
We purchased a new gas stove and were pleased with everything from Darcy's initial visit, communication with the excellent office staff, and great installers JD, Brock and Mat. The installation went flawlessly and we are super pleased. Great job! Highly recommended!
Jason and may came to install my central air device.they did a super job.very professionsl.great service.will highly recommand walker climate care.5 stars all around.
Leo and Josh did great work. They were punctual and professional the entire time and did not leave until the ac unit was working. Thanks Leo and Josh and team for the great work
From Start to finish, great service. Kelly came over, same day, assessed what needed to be done and gave us all the options. Jason and Mat were over the next day, and installed our water heater. They were quick, professional and wonderful to work with. Thank you!
Harrison and Mat installed our HEPA filter system today. They were both very efficient, professional and extremely knowledgeable. Harrison also walked us through our ION thermostat that had been installed on Friday. He was a wealth of information and it was very valuable to us in order to help us to set up and use the thermostat properly with our newly installed Heat pump and gas furnace. We appreciated it very much.
Great service tech, He was polite (even spoke to my dog)fast fast worker His clothes, truck and even tool box were clean. I like that
Harry, Mat and jassyn did an amazing job. Hard workers, very pleasant and personable. Very thorough and great quality service.
Thank you to Jason, Harrison, Josh, Will, Brock and Matt for doing a wonderful job on our new installation. The team was punctual, knowledgeable and very friendly.
We belong to the WeCare program with Walker Climate Care. They do yearly maintenance on our equipment and are on standby 24/7 if an emergency should arise. It is a comfort to know that everything is working up to par and if any small issues are noted, they may be repaired/replaced before a major issue/cost occurs. Our furnace, fireplace and heat pump were installed by them a few years ago. Today, they installed a tank-less hot water heater. A big shout out of thanks to Josh and Matt for the installation. They were friendly, introducing themselves on arrival and very personable. They were professional and courteous to answer our inquiries and reviewed with us the new system. They left the work area spotless and recycled our old equipment. We would recommend Walkers for your climate care needs.
Excellent service
Dan and his son were on time , they took my fireplace apart cleaned every piece even the glass . They make you feel comfortable , very easy to talk with they answered all my questions great job guys. Thank you
Walker ClimateCare replaced my water heater today. Very impressed with the service of this company who were able to install a new water heater within 24 hours of old one breaking. Jayson was the technician who came and was very hardworking and competent. Great work, especially during difficult pandemic conditions.
We purchased a new home this year and wanted to have the two gas fireplaces serviced. We saw they had been installed by Walker and so we called to book an appointment. The booking process was easy and they followed up with reminders closer to the date. Their technician, Jason, did an excellent job servicing our fireplaces and teaching us about the various features. He was very professional and knowledgeable. The price was also very reasonable for the level of service. We will happily continue to use Walker for all of our heating and cooling needs.
Had a routine service of our air exchange system. The technician was great, did a good job and gave me information on how to do some of the maintenance myself. Friendly and helpful, will use their services again.
We were very happy with the service from the start, and installers Patrick and Jamie did a great job. We were super happy that we chose them to install our new furnace and gas insert. End result after installation looks amazing.
Edward, Danny, Matt and Jayson were courteous, professional, pleasant, and gave me great confidence that they could tackle my tough install. It all went off without a hitch and I am very happy with how they managed the situation. . This is the second time I use Walker, last year it was for a new Air conditioner unit. Pleased both times! Great job guys!
We had Walker replace our Air Conditioner plus add a new Air intake and a Hepa filter system. They promised to be here between 8:30 a.m -9:30 a.m, they were promptly here at 8:30. Jason and Harry were awesome and professional. They answered all of our questions and helped us to understand the new system in a clear and concise way. I thank Walker for their service and highly recommend them to anyone wanting a good Furnace/Air Conditioning company.
First thing is that this review is based in the company itself. The tech that attended was great and very professional. As for the company itself, that’s a different story. Started off by paying upfront the part that was needed as well as purchasing the climate care monthly subscription, $11 per month. Was told that I would receive a call about booking an installation appointment after the first service call. After a month I contacted Walker climate care and was told that they needed to get an update and to expect a call back. I waited and called back again 3 weeks later getting the same “have to get an update and expect a call back”. Waited another 3 weeks, nothing! Called and spoke to a Mgr who acknowledged the delays and was apologetic. I was told that they would personally look into it and would let me know in a couple days. No call back. Finally I called and cancelled the part that was ordered, cancelled the monthly climate care and requested a refund of the pre purchased part. The poor customer service was very surprising for a company with such great reviews!
Arrived early, quick diagnosis and effective results. The price was very reasonable considering the demand on their services. My house is so comfortable I may never go outside again.!!! lol My technician was Mike. Ask for Mike. Dan
Had crew come back to connect Gas Stove after installing gas line last week (before I had the stove delivered). Great crew Josh & Leo were in and out quickly and tested all worked fine even took my old stove out to my garage (took them no time) but helped me as I could not have done it even with someone else help. Were very pleasant would highly recommend them - Hope Walker Climate Care appreciates their staff as the crew that came in last week were also very pleasant and helpful.
Had Dan in today to check out our Regency Fireplace's pilot light that was being serviced by another company. He found the problem and got the fireplace up and running again. Thanks Dan totally appreciate professionals!! As well put on a contract....never going to have to worry again about substandard work being done especially when it comes to natural gas appliances in our home or the safety of those who enter our home!
Had to get my ac repaired on a weekend. The technician, Mike was fast, professional and very personable. Problem was fixed right away! Very happy i chose walker!
Mike and Matt were very thorough and provided great service. They conducted themselves professionally. I would have them come back to service my GEO-Thermal furnaces again.
This was my first contact with Walker Climate Care and Mike M. was thorough, personable and professional. He answered all my questions and explained my options so I could make the best choices for my own situation. Very glad to be a customer of such a customer-friendly business.
Very good service and will use again. I had called Friday and was able to get a service completed Monday. They were transparent and upfront with the cost and the service technician was informative and open to any questions. I very much appreciated reviewing pictures of findings on a large screen tablet, and didn't feel pressured into decisions regarding my equipment or their care plan.( the service found an aging part that may need to be replaced in the nearer future).
Fast and professional service from an experienced tech.
We were Very pleased with the staff & technicians Jason & Mat who installed our Heat pump. Excellent job & respect for our home while working.
Professional technician that knew my geo system and took the time to answer my questions.
Knowledgeable team and great service in timely manner. Quotation and installation of new furnace and hot water tank in 24 hours. Thanks to the entire team of technicians and the office staff.
We recently had Jason, Danny & Matt install our new propane fireplace. We found them to be professional, knowledgeable & courteous. They arrived in the morning and by mid afternoon the fireplace was installed, the gas lines modified, electrical connection done and everything working great. They took the required care to keep the living room as clean as possible and managed to get trough the exterior brick without any additional damage. We have one minor problem in as much as there is a small gap not covered by the "glowing coals" which we only noticed after their departure. I plan to call this week and I assume this will be corrected very quickly & easily. I will (and already have) recommend Walker Climate Care to friends. I will forward pics once the finishing around the unit has been completed. Thanks Guys ! Mich & Brian
Darcy was a knowledgeable and great sales person. Who answered all my questions and concerns. And help figured out the a/c I needed. Replacing my old tired unit. Danny and Eddy come to do the install. At the earliest appointment . Danny and Eddy come with a plan. And did not waste time. Installing the new unit. What a knowledgeable, easy going team that like a job well done. They cleaned up like they were never there. Lastly helped with the instructions. What a cool team. Soon I will be cool too. Thanks Walker ClimateCare.
In any organization, the individuals we deal with make a significant difference. Technician Eric McDonell was extremely helpful, explained what he was doing & why, went beyond expectations from a simple service call, responding to particular questions & comments. He made me feel Walker could be a company that cares about service as well as profit.
I’d like to send out a big thank you to Darcy and his team at Walker ClimateCare, they were amazing to deal with and their work was exceptional! They were able to fix a problem with a fireplace that hasn’t been working in 8 years, which two other Cornwall companies were not successful with! Great job guys!
Walker Climate Care is highly professional firm. I am very much pleased by Edward’s technical knowledge maintenance of Electrical Furnace. Mr. Darcy has excellent marketing skill with great level of technical knowledge. He has explained very well about proposed Natural Gas Furnace and HVAC System.
From the very beginning my experience with walker climatecare was excellent. Great pricing. Purchased a Regency wood stove, pad for under stove, chimney, blower for stove, and chimney. Kelly, Darcy, Bradley, Dan, Mark excellent. And installation. Thank you! Again we have interacted with Walker ClimateCare for a problem with the Hearth Pad under our wood stove. The problem was resolved "Professionally". We could not of been happier with the results, and the two employee's who came to do the work (Leo, and Josh) thank you both for the great job, and your professional approach from start to finish! Thank you Again "Team Walker" Blair G. Mayer
We had our on demand hot water heater installed. We had service the day of our call - inspection and quote for new equipment. The new heater was installed two days later. We received a phone call on day one re the time to expect the technician. We received an accurate time for installation. All the staff was professional. Mat and Brock installed and were efficient and helpful.
The sales staff were knowledgeable, and worked with us to see that we got both what we needed, and what was affordable to us. The installers were great to come in on time, and let us know what was going on through the whole process. They also looked after the removal of our old furnace and oil tank. Any issues they had, they let us know, and also found the best and easiest way for complete change over. After the install was done, they spent time showing us what each unit was, and how the system worked, and answered all questions. Also there was one small item forgotten, and was dropped off the very next day. "We said we would swing in", but they were right down the road the next day, and saved us a trip.
Talked to Mike regarding a propane inspection for a 5th wheel. He informed me what needed to be done. Set up the appointment when I needed it. Eric was on time, told me what he was doing and why.. He was very personable, and answered all questions.. Great job Eric, thank you.. would not hesitate to recommend or use them again..
Also had fireplace checked/ Thanks
Daniel and I had our furnace installed over 12 years ago. It was installed by Walker and we have continued with them to do the yearly maintenance. We are extremely happy with the service that we have received. What is particularly nice is that we have had Yvan doing the service work right from the beginning. When it is time to replace our furnace, Walker Climate Care will be definitely be doing the installation.
Leo was very professional knew the problem almost emediatly had to have a new thermostat also but all good now ????
Hepa system was also checkrd
Hello I am not sure how to respond regarding a review but here goes , Dan has replaced my furnace motor a year or two ago and all times was professional and friendly. today was maintenance day for my furnace and Dan was the service technician, at all times he was very professional and courteous, thank you Dan for a job well done. Regards Bill
So happy with our new fireplace from Walker Climate Care great service and a special shout out to Colton for helping install the Bricks! Thank you
I've been a customer for 2 years, this is my first review. A service technician named Jayson R. came to perform our annual maintenance last week. He was very polite and professional in his work. He respected all current Covid protocols while in our home. His service included inspecting and cleaning our Hampton propane stove and our ductless heating and air conditioning system including 4 cassettes. He provided excellent service and he is to be highly recommended. Anthony Palladini
Excellent customer service, technicians are friendly and knowledgeable. My water tank stopped working and they were at my house within an hour of calling. I had the replacement water tank installed and functional within 4 hours of my call. Amazing crew! Thank you for the excellent job!
I would like to express how pleased I am with my recent quote, and subsequent purchase of a Ductless Heat Pump. Darcy was very professional in coming to my home to provide a quote and suggestions of what system would work best. The team of Jason, Mat and Danny arrived at my home to install this Heat Pump. They were efficient, professional, polite, friendly, easy to speak with and extremely knowledgeable in setting up this system in my home. They worked outside in one of the hottest days of this heat wave, and never wavered at all. Thanks to all three installers for your excellent service this week. My new system works extremely well. Many thanks. Odette Bonneville
Had a technician come in to diagnose the problem with my heating system, I was quoted 89$ plus tax. I was charged 207$ and was not informed of the hidden extra fees and nothing additional was done other than "diagnosing". It would have been a 5 star if not for scamming me of my money! I won't be dealing with this company again.
Great experience, hard to believe Sunday at 6am we had no heat and by Tuesday all is done. Both Brad and Harrison were excellent, very neat and organized. knowledge of product was top notch. From start to finish nothing but good things to say. Thank you.
I would like to give a big Thank you to Mike for working on the outside unit at -27 and trying to solve the problem. After the 4 th time Mike finally solved the problem with Greg helping with the code on the inside Unit. Thank you so very much. Mike took the time to explain everything about the unit and showed me how it worked.Plus he wore a mask at all time and extremely polite.
We have a maintenance plan for furnace and fireplace. Always a pleasure to have one of the guys in to perform the service. Personable & professional service every time!! We have been dealing with the company for nearly 20 years and they have installed all our equipment; furnace, AC, HVAC & fireplace!! ???? Great job guys!! Keep it up and don't change a thing!!
Eric just finished the yearly maintenance of my boiler. He did a great job, very thorough, very knowledgeable. He was the one that installed the boiler 3 years ago and did an excellent job at the installation. Highly recommended.
Jason and Matt did an excellent job installing our new air conditioner. Kelly was great explaining all the options and what we needed in a new air conditioner.. He answered all our questions and was very quick to phone and set things up for installation. Very high standards for all of the above. very satisfied.
Excellent customer service from start to end. We called to have a quote for an AC unit and Darcy swung by the same afternoon. We were immediately impresssed with his knowledge and professionalism, he took the time to answer all our questions. Our AC was installed the very next day, right in time to give us some relief from the heat wave. Installation team was Matt and Brock. They did great work, would definitely recommend. They detected a gas leak and got a gas tech Jason to come by the same day for diagnosis. Everyone we interacted with were friendly and made us feel comfortable each step of the process. Definitely feel like we are in good hands with Walker.
We were very satisfied with the 2 guys that came in to installation of our new furnaceThey were very professional and left the place very clean. We would recommend them anyday.
Easy access and communication with Darcy. Easily understandable options for our new HVAC replacement system with natural gas to replace the old oil furnace. Excellent installation options.
Jason, Danny and Brendan did a fabulous job installing our new Heat Pump system. They arrived on time, were professional and very respectful. Very happy with the product and service we received. We would highly recommend them to all.
Thank You to Leo from Walker Climatecare. Leo was very professional and full of great advice!
Dan the technician who came to fix our furnace when it suddenly stopped working was professional, respectful and explained clearly what the problem was. A part needed to be ordered, and Dan offered to bring us some heaters to keep us warm until the part arrived the next day. Fortunately, they ended up having the part in stock, and the furnace was repaired quickly. Excellent service and definitely will call them again!
I give 5 stars for everyone involved, from the initial quotation and consult with Darcy outlining and explaining the options and system to the professional, clean installation by Jason/Mat/JD/Amos. Work installation was top notch and everyone pleasurable to deal with.
VD and Danny are great technicians. They were polite, respectful and worked very hard during the time they spent with us despite the heat wave.. They were also very knowledgeable in what they were doing and answered all of my question. Both ensured they cleaned up inside and outside the house when finished. They also ensured that we knew how to work the remotes before they left.. Thanks guys! You were very much appreciated.
Excellent customer service! Happy with purchase! Jason and Mat did a great job!
These folks are amazing. Reliable, professional, punctual, they always take the time to tell you the problem and how they will fix it. Have helped me out of several emergencies. They know their stuff. Thanks to all the great staff at Walker.
Very happy with the work done! Excellent and professional service from Eric! I would definitely recommend them to friends and family.
Don't let the beard scare you. Eric is a friendly and knowledgeable service technician. He provided fast and friendly service to ensure that our gas furnace, hot water tank and in-floor heating system were up to code. Prices are more than fair and booking a technician was quick and easy.
J.D. and Matt installed a Fujitsu heat pump at our house yesterday October 24, 2019. They were extremely polite and efficient. They worked very hard (and sometimes in the rain!) and had the installation done quickly. From the initial explanation of the unit (by Darcy in a home visit) to the completion, this project has been so easy. We are now enjoying the heat pump's warmth on a cool October morning. We highly recommend this Cornwall business.
The tech who performed the service was very thorough and knowlegeable. He was polite and took care of our home as if it was his own. I highly recommend Walker Climate care.
Happy with the service, staff were very friendly. Overall a good experience. Technicians that install my Central Air unit were Mat and Jason.
Service was extraordinary. Jason performed his job with exceptional speed and acumen. A true professional. I would recommend this company to anyone. Bravo
Dan Brisebois was courteous, efficient, and answered all of my questions during the annual cleaning and maintenance of our furnace, etc. I'm happy with the service we receive from Walker Climate Care.
Great service quick and efficient. Thank you micheal .
We used Walker Climate Care to install our furnace and our air conditioning unit many years ago. We have a large home so they installed the largest residential air conditioner. We have our furnace checked and cleaned once a year, change our filters every month and we have never had any issues. Whenever we were told that Walker no longer did furnace work, we have been using someone referred to us by MacEwan's office. We were very satisfied with the work done by Walker, they were efficient, polite and left the area very clean. I would recommend Walker Climate Care to anyone who was looking for that type of service.
Great experience very good people
the service was exceptional. friendly reliable staff. was able to answer all my questions. and assist with any problems. was a pleasure dealing with all the staff.
Great service, friendly very knowledgeable Thank you Darcy and Kate We had a new furnace and ac put in the summer great service the technicians worked hard and they cleaned everything up there was not even a piece of paper left behind Thank you
Had a great experience with the Walker team of Jason, Matt, Danny and Ed. Installed new furnace/AC/Water heater in our home today all were courteous and polite and answered all our questions.The install was done quickly and neatly.
Another excellent job completed from Yvan. Always professional, meticulous and on time. Will answer your questions to the best of it’s knowledge. Thanks again see you next year.
Had a heat pump installed. The company was great to deal with. From Darcy to Holly to the three installers V.P. Patrick and Danny. We had a great experience from start to finish. The installation went very smoothly. The installers cleaned up after themselves. Very happy.
Maintenance contract and the service is the best...Reminder call from the company and the appointment was booked...cleaning performed, gas test completed...excellent service.
Thank you to Jason, Danny, Matt, Amos and Josh for the fast and efficient job they did installing a fireplace and new furnace. Would recommend this company anytime.
We appreciated the maintenance appointment. Our concern is that it's a brand new fireplace and were notified that the fan is on its way out. Meaning it may soon not operate. If this is the case we would like to have repaired/ replaced before it does stop working. Please contact us to have an appointment made to rectify our concerns in this matter. Thank you
Edward came here to my place and found the problem that I have been having for over 14 months and fixed it! A very nice, professional young man who was dogged about finding and solving this issue! Melanie was also great at making sure that Ed knew about the issue and came prepared to fix it. Great customer service! Thanks to both of you!
Placed an emergency call last evening. The young lady that took my call was very courteous. She said I would receive a call shortly , which i did within 15 mins. After speaking with the tech , he arrived 1/2 later. He assessed the problem. He called a couple friends and one had the part he needed. He left for a short time , returned and installed the new part. The A/C was back up and running in no time. Thank you Brock. For a young fellow you were very polite and professional. Would have you back again!
Very pleased with the staff always eager to help. Eric MacDonell was very efficient Thank you for the service you provide for the area.
We just had the system installed, JD and Patrick did a fantastic job. Always polite, friendly and answered all my question. Also did a great job cleaning up after their work. Would definitely recommend this team.
Jason I believe his name ,was professional ,polite very nice young man. Thank you
Thank you so much Eric for coming out and fixing our unit asap. You were professional and respectful! I will definitely recommend this company because of you!!
Service men were knowledgeable and very helpful. They did a great job. However, I booked one month in advance for HVAC and Heating maintenance which Walker had installed and serviced for over 5 years. I confirmed all parts were in stock at that time. One week before service, they called to have me order the HVAC cartridge as they no longer had one in stock and could not find the part number. The person handling that call was told they should have the part number in their system. They found the part number but apologized that they might not be able to perform the HVAC maintenance as planned due to lack of filter cartridge part they had previously confirmed they had in stock. Then they had the audacity to try and sell a service plan for $10/month. HVAC still not serviced.
Very happy with the service and will recommend to neighbours and friends.. Our longstanding technician, Eric McDonell, is extremely knowledgeable, prompt and truly knows customer service....
Staff was efficient, courteous and timely. He repaired our water heater.
I called Walker in Cornwall at 10:30 a.m. & received a call back fast & a quick estimate over the phone in order to make an offer on a house by 2:00 p.m. for a house to on how much it would cost to change heating system! Thank you!!! Brenda In Ottawa
On June 29 I had an central air installed in my home and a tank less water heater. The gentlemen that did the work did an amazing job. It was Jason and Mat. They worked quickly and quietly and got the job done in good time. One small issue was overlooked. The register in the upstairs bedroom does not work and they were supposed to check and didn't. Aside from that all else is good.
dan and his trainee were very helpful he took time to coach and explain the procedures ,,, very friendly and true pro
The installers for our new Heat Pump, Jason & Mat were phenomenal! Walker ClimateCare should be very proud of these two employees. Not only were they knowledgeable and professional, they were extremely polite and respectful. Richard & Charlene Cardinal
The Walker team provided professional advice, excellent install and orientation training for us when they installed the radiant floor heating and pool heater for our indoor pool project. Thanks to the whole team especially Kelly, Jason and Eric.
I called on a Wednesday...Kate came by the next day and gave us a quote. Brad and Amos came by on Friday morning and by the afternoon our new A/C unit was up and running! We couldn't be more pleased with the quick courteous service! The office staff were great when I came by to settle the bill! Also...the A/C unit we chose is so quiet! 5 star service plus!
very professional and friendly service. Thank you Jason and Mat
The service was excellent all around!!! Right on the ball. Telephone service was exceptional also. Very professional. The tech answered all my questions and made sure everything was explained clearly. I did not feel rushed. Made sure if I had any other concerns etc. to contact them. Very polite!!!
Not necessarily the cheapest, but the service and quality make up for it easily. They were able to figure out what would work best in our old farm house, and were very professional, and prompt about the entire thing. Will definitely be using them again in the future.
Will recommend Walker Climate Care after receiving quality care from one of their employees Kelvin who left no stone unturned He explained things in such a way as to wipe out any negative thoughts of our system
I would like to thank all the staff at Walker ClimateCare for there efforts to fix my new on demand hot water. The staff and techs worked very hard to find the problem and then finally replaced the unit and we now have hot water and no noises. Thanks again for your great service! Gail Bedard
Jayson completed our We Care Maintenance on 04 December 2020. He was very friendly and professional; thorough in his maintenance work. Walkers do Care. I recommend their service.
The technician that came solved my problem . Couldn't find where to put new filter as it had a cover and I didn't know where it went
Walker has been taking care of our heating/air-conditioning and fireplace needs for almost three years. Today Yvan came to upgrade one of the fireplaces. As usual he was courteous and thorough. I highly recommend Walker Climate Care.
I was very happy with the work today that was done by walker team today.very friendly group of people.hard working and did a great job at informing me about my new system that was put in today.I received a new furnace and thermostat also a new hot water tank.great job and thank you for your all you did. I highly recommend walker to anyone.christie
We were very pleased with the work that J.D./JP did installing our gas fireplace & instant hot water heater. We absolutely love what they did for us. They were very neat doing their work , very polite & curtious. They left the job sight very clean & they were very professional.
Excellent service, professional and helpful staff. Above comment was in relation to AC installation. A positive experience. Today I had them install a new water heater. Brock and Colton were super - polite, respectful and helpful. Another very positive experience with Walker's
We were very fortunate with help from our best friend Moe who came over to check the air conditioner himself to see what was wrong, but he gave us the recommadtion for Walker ClimateCare in Cornwall ON. I I gave them a call about 11:00 AM because I have a 95 year old Mother who had spent all day in this heat on Monday. I called and left a message for Walker ClimateCare. We needed help soon. I received a call from a very pleasant lady who let me know they have service personal in our area and that they should be here shortly. Both Yvon & Mark arrived within 20 minutes of the call we received earlier. They were very pleasant and professional getting right to the job at hand. It was fantastic to have such exceptional workers who were able to get the air conditioner working for us.When they left we were back on track, A OK!!,! I would like to thank everyone, as well as inside staff, you were all very courteous, helpful and supportive through a difficult time. Hoping things start to cool off soon for you all. Thank you again and have a good rest of the summer. Best Wishes L. Wood
Awesome timely service, Mike M. was very professional and fixed our central air in no time. Thank you for taking the time during this very busy hot season. I would recommend Walker Climate Care for all your heating and cooling needs.
Dan was very thorough and explained everything to us. He manned up when it was his fault and made it right. That speaks very well of him.
Walker provided excellent service. They were engaged and prompt throughout the process, from initial problem solving regarding an old system that was not theirs, to installing a new system, flushing the loop, correcting methanol percentage, organizing removal of old system, fully cleaning up basement, and doing 2 follow up installation visits. We are very satisfied.
The maintenance technician was very professional. Took pictures of the issues with our Furnace. Thank God we had the yearly maintenance service or we could have bigger issues. Kate provided our quote and the new furnace and A/C were installed the next day. The installers were on time, polite and also very professional. We would like thank all the Walker staff.
Disappointing experience... I called Walker Climate Care to have my gas fireplace serviced and they offered me a 12 point cleaning for 149$ and that they would look at the fan which had been making some loud noises. Great! The technician arrived and pulled out the fan to get the part number and put it back in. He said it must be broke and needed to be replaced. He said a new one was around 400$ but would have to check the price. He left after 30 minutes and did not take anything apart or do any cleaning. My wife plugged the fan back in and it worked fine so we thought maybe something was dislodged when he took it out. It was not broken as he told us. Later that day I get a call from them saying that I owe 141$ +tax for the service call which they said was 76 minutes long. I explained that he was there for less than 30 minutes to get the part number and that he didn’t clean anything? The receptionist said that they only charged me for the diagnostic which was 141$ and not the cleaning (149$) to save me money and that they planned on doing the cleaning (149$) when they returned to install the part. So they were going to double charge me the 141$ to take the part number and the 149$ to do the cleaning when they returned and claimed that this was to my benefit as it saved me 8$ but in reality would cost me an extra 141$.... I informed her that there was no need to order the part as the fan was working but she said that they already ordered it and that to cancel we had to pay a 20% restocking fee of 426$ which we never were quoted and never agreed to. This conversation was also less than an hour after the visit. We paid the “diagnostic fee” and agreed to go out separate ways when a few days later I have 3 missed calls from them saying we didn’t pay and still owe them money! Finally when we told them that we have the banking info from the e-transfer they backed off and agreed that we had paid. Revised 2021-01-21 After posting the above review the manager from the company contacted me. Unlike the receptionist, she was very cordial, understanding and apologetic. She offered a refund and a cleaning service which was carried out professionally by Ed and Josh who were very pleasant. Had the earlier experience not occurred my review would have been 4 or 5 stars. I have increased the rating from 1 to 3 stars as a result of the much improved customer service.
I was happy with my annual furnace cleaning done by Yvan Boileau . He was prompt and efficient. I am glad to be one of Walker's customers
I am so glad that we chose Walker Climate Care to install our furnace, heat pump, hot water heater and two propane stoves a couple of years ago. They have the best Team and all went so perfect. Absolutely no issues with anything. We just had our annual service done by Yvan and the service was so professional and great that any person looking for the best should pick Walker Climate Care.
JD and Amos installed a new replacement furnace in a very professional manner. . The service was excellent in every respect. Highly recommended.
We had to finally replace our failing A/C . Big kudos to the following people for providing us with such an awesome customer service: Eric , for always being so knowledgable and prompt when we needed someone to come to our place. Robert, who was so courteous and helpful on the phone when we first had the issues. Darcy , who showed up promptly and made the necessary calls for the installation. Eduard and Danny who installed the new unit. These guys were so polite and worked very efficiently. They made sure all our concerns were addressed and cleaned up so no mess was left behind. Big thanks to everyone!
For reliable service you can't get better than WalkerClimareCare. I have dealt with them since 2013 when they installed my heating system and return to them for tankless water, Hrv, and now for central air. The guys are professionals, courteous , they do good work, leave the area clean. I enjoy conversation and they teach me how to understand my new systems.
Very professional
We had a new furnace and A/C system installed today. The workers were professional, worked diligently, courteous, and left no mess. They arrived on time, made sure we were comfortable with all the equipment prior to completing and leaving. Jason, Denny and Matt are fine examples of the professional Walker Climate care personnel.
Very satisfied with this company got my furnace from them years ago and now got my air conditioner.You call them for a service they respond fast and dont wait to have them come.Staff from the office to the technicians and to Darcy are pleasant and friendly and very professionel.Highly recommend Walker Climate Care.
Extremely quick and got us back up and running. I can’t remember the guys name but he was friendly and great with my kids asking him all the questions (I tried to keep them away- sorry????)
The service is terrible with this company, we purchased 6 years ago a furnace, hot water tank and AC unit. Last summer our AC did not work they charged us 1200.00 to change a piece and put coolant in, this summer it does not work again and we had someone else take a look, this model has a recall on it and Walker never told us about. We were told that the parts are covered and we only have to pay the installation. Buyers be aware of this company!
This visit was to discuss water heating equipment. Darcy was very polite courteous knowledgeable and of course on time. Service was excellent.
Fixed boiler system viessmann 100
Very punctual on their scheduled appointment. Greeted very professionally. Job completed perfectly and guided us through information on product. Excellent work performance. Thank you very much
We have an annual service contract which serves us well. We also had annual service contract fir four units in a rental property which has been sold. We are completely satisfied with Walker Climate Control Service
Danny was quick, courteous and efficient. I had one question beyond the routine servicing and he was quickly able to find the answer and make the necessary adjustment to the furnace settings.
We received spectacular customer service from the emergency call that Leo answered to the assessment Ed did which led to meeting with Kate for an estimate for a new furnace to the installation of the new furnace today by Harrison, Alex and Will. We also met the owner, George. They are a team of qualified, friendly and professional people. Thank you, Cornwall Team for the wonderful experience! We will definitely be recommending you to other people!
Would recommend Walker Climate Care. Had an issue with a leaking hot water tank relief valve and Leo fixed the issue and serviced my fireplace and furnace at the same time.
Fast, efficient and friendly. Replaced our hot water tank very quickly for us. Thank you! Jason and Matt were awesome
After Jason's inspection, Darcy came by to provide an estimate for some new equipment, which is being installed next week. Excellent service, but that is what we have always received from Walker ClimateCare. Monday morning bright and early the guys were onsite and set to work installing our new furnace, tankless hot water and water conditioner. They worked quickly, cleaned up everything and were done before the lunch hour was over. This is our third major installation from Walkers (different houses) and we have been happy with them all. Leo, Jason, Matt and Brock, great work!
Our experience with Walker Climate Care was terrific. Jason & Matt we’re both great & they left our home as if nothing had happened. We will definitely recommend you to family & friends.
We recently had a tankless hot water heater installed. Salesperson was Darcy, installer was Jason. Very happy with the service, everyone was helpful and friendly. Install took a few hours, technician explained everything,cleaned up after himself, and returned our old tank for us. Even though it is their busy season, install was done when they said it would be. Very happy with our new tank, would definitely recommend this company.
As always, super impressed with the customer service and quality of work. Phoned to get a quote for central air. Kate was at my house that afternoon. Kate was very knowledgeable and super nice to deal with. Josh and Leo did the install 2 days later! They were very professional and friendly, and did a great job. Nothing was rushed and they took the time to explain everything they had done once the installation was complete. Overall couldn’t have asked for a better experience. I will continue to be a loyal customer.
Recently purchased two fireplaces from Walker ClimateCare and couldn't be happier with our experience. From the purchase to the installation, the whole experience was great. Highly recommend.
Jayson was really professional and knowledgeable. He answered all my questions and repaired my unit as best as he could. I am very satisfied with his service and the service of Walker Climate Care. Excellent Company.
J.D. and Matt installed my fireplace and serviced my furnace today Friday Nov. 22nd . Very friendly and efficient!! I'm extremely happy with the way they took the time to explain everything to me. They really take pride in their work and it shows!! Thanks again guys!!
Tried to sell me a new furnace and declared my good one dead. They charged me $350 for no real service. Never using them again.
We had our air conditioning unit replaced by Edward and Danny yesterday.They arrived on time and did the job very efficiently. They explained the process and were very polite. As they prepared to finish up they ensured the area was clean and checked with us if we had any questions. We have had Eric another technicians attend earlier and he was very helpful and again professional. I would recommend this company and the team of technicians any time!
Had new water tank and repairs done to our radiant infloor heat, Kelly came by for the estimate and was extremely friendly and helpful, we trusted his advise and didn’t feel the need to get a second estimate, the technician Jason and Eric his apprentice were very friendly, helpful and informative.
Jason and his man came and install a heat pump real professional job Thank now it warm
Darcy and the team at Walker Climate helped me get set up with a furnace and ductwork for my first house. It kept us nice and warm for the winter. Now we needed an AC for this heat! Darcy helped us get the right unit and the price was right! Thanks again for being professional and reliable!
Jason was Awsome very nice fellow you have working for you !! Way to go !!
I was recommended to Walker by a family member who previously had done business with them. Contacted company by text on a Sunday at dinner time for request of service and promptly received a response. Needed to replace a leaking hot water tank asap, was advised this could be done next day. Very professional service from technician Kate, and also by Josh and Leo who installed the new tank. Highly recommend Walker Climate Care, will use them for future work when need arises.
The repairman arrived, masked ,very polite, got down to business, discovered the problem in minutes, had it repaired in minutes, prepared the invoice and was gone.. Very positive experience.
Showed up when promised, no excessive waiting. Work done quickly and efficiently and our dog liked Dan
For many years we have used Walker Climate Care and always had polite professional technicians. Today was no exception thank you Walker Climate Care and thank you technician BROCK.
Had a great experience with Walker ClimateCare, the technician was very friendly, knowledgeable, helpful and clean. I would definitely recomend them.
Have not yet installed but were very professional and attentive answered all questions and concerns
Thorough maintenance service from Dan Brisebois. Dedicated, courteous, efficient and on point. Thanks Dan and Walker.
Very satisfied with service! Knowledgeable and friendly all the way. Two thumbs up Thanks again Darcy and Jason
Leo is very professional polite performed maintenance on my furnace and fireplace and I highly recommend Walker climate care
Great company, came within 24 hours and quickly repaired my problem.
The Walker climate care staff were great! Everyone was very friendly and they did a great job installing our system. I’m thankful for Jason, Matt and the team for their understanding with my pets and or answering all my questions from beginning to end. I couldn’t have asked for better customer service! Thanks to this system I have already seen a decrease in my electricity bill.
Very professional service, Thank you Jason, Danny and Colton. You gave us what we asked for and it is working beautifully.
We are very pleased with our new furnace and ac. Technicians, Jason, Marc and Paul, did a great job. Thank you. Walker offers great service and great advice. Thanks Darcy. We can always depend on you. It's the place to go !
Eric was awesome as showed up in 5 to 10 minutes of calling this company dealt with him before and he's always professional, quick, thorough, informative and speaks technically and non technical so is easy and understandable I recommend to call and get him anytime. I had issues with another carrier who still has yet to answer my call or email.
Thank you Danny D for the excellent service installing the furnace for Liz Daye
Excellent service made by professional staff.
Many thanks to Jason, Matt, Danny, Colton and Harrison for their excellent knowledgeable service and care. They were always careful to wear masks and remain COVID-aware while installing a new a/c system. Thanks also to Darcy for his assistance in initial evaluation. L. Peddle
Just the perfect storm of just wrong, all of it until the end. Air exchanger not properly installed (3 out of 4 vents installed wrong)Weird. Had to shut it down. Also they left a mess water all over the floor. Drywall all over my shelves were left not cleaned. And a hole in the wall not repaired, oh well sorry. Then I find out that the furnace is not working I call before its closed and pretty much told tomorrow. Customer service tried to tell me I need to read the manual and that they will bring me one. Brock shows up and saves the day confirmed all of the problems, took some pics and fixed it all. TOO BAD.
Very satisfied with our furnace and fireplace service performed by technician Dan B! He answered all questions and performed his work efficiently, leaving no mess behind to clean up.
A big thank you to Leo from Walker Climate Care who did a great job with maintenance on my furnace and fireplace. I highly recommend this company!
Had service done by Jason in the cornwall location. Was happy with service from all staff when setting up apt. They were able to come and set up system before winter set in and it got to cold they also provided us with space heaters until they were able to come in. Jason was very helpful when installing and giving all information about system.
Excellent service from the start, when Darcy came to my home to offer up the quote and determine the best layout of the units, to finish with installation by Jason, Danny and Amos. All my questions were answered satisfactorily and operation of the system explained well. Thank you very much!
Have been dealing with this company for years and they are wonderful! Staff is extremely knowledgeable and so pleasant to deal with. That are always available especially in urgent situations! Although all the techs are very good, Yvan is our favourite. He is a wealth of information!
Brock & Will were absolutely great. They came this morning and installed central AC in my house and I am now enjoying the coolness of AC as I write this. They were courteous and knowledgeable and made sure I knew how to use the AC before they left. They left everything clean and tidy...you would not know anyone had been in the house. I would highly recommend Walker ClimateCare for your next furnace or AC unit. Their service is great.
Jason was the main installer of the fire place. He was very easy to work with and it was obvious that he wanted to do the job the correct way. Harrison is the apprentice and seemed eager to learn. He was not afraid to ask a question on a procedure that he was not sure of but once it was confirmed what was required, nobody had to hold his hand to get the job done.
Danny and Colton did an excellent job. They are very professional. They installed the units leaving the area clean. They explained the functions of the units thoroughly and made sure we understood before leaving. We also appreciated Darcy.
Excellent service and professionalism.
Our air conditioner was not working properly and we contacted Walker ClimateCare. Due to the inflow of service requests they could not guarantee same day service, and that it could possibly take two days at the most. True to their word they came on the second day early morning. Yvon was quick to diagnose the problem and give a quick estimate of time and cost to repair. He was very efficient and friendly, always answering any questions I had asked. Very thorough and always verified that the work he had done was done correctly. Many thanks to the team for making our home more comfortable.
Leo & Amos were very prompt, informative, and did a great job on the hottest day of the year, at very short notice. Much appreciated.
We're very pleased how quickly Mike arrived after Robert booked the call. Mike arrived and hooked up our brand new Gas Stove. He showed us how everything worked and we couldn't be more happy with it!
Leo from Walker Climate Care came to repair and clean my gas furnace and air conditioner and was professional and friendly. He was knowledgeable and got the job done quickly. I recommend this company and will be using them again.
I messaged Walker ClimateCare on their website yesterday, I received a call within an hour and had an appointment very quickly. Received a text message in advance of the appointment to confirm and a text message about the technician being on their way. The technician Michael was thorough, provided options and was very clear on what to expect going forward for our AC and provided information on service options for our furnace as well. He was patient when we had to tend to our dog and kids.
I was very pleased with the work they did. They cleaned the filters.
Yearly fireplace cleaning
Very satisfied with the service so so far
REVISED REVIEW - The day of the original appointment, Walker Climate Care called to reschedule. I had already stayed home to wait. On the rescheduled appointment, I was disappointed by the "diagnostic" visit which cost $141.25 tax in. The tech was unsure of the work required and made a verbal quote of over $1000 to change 3 small copper connections. No work was performed and I posted an unsatisfactory review. I then received a call from Kelly who is knowledgeable on radiant floor systems and a more "reasonable" quote was provided. An experienced technician came out to do this simple repair. All said and done, it cost me 3 afternoons of wait time and $463 tax incl to replace a couple of connections and a 10 cent o-ring.
Recently I had a tankless water heater installed and the service from Jason was amazing. The installation took up most of the day, however, the basement was left cleaned of all debris, my old hot water tank had been removed and before he left, Jason answered all of my question with regards to the new water heater. Excellent service from a most reputable company.
j.d and matt were very good with customer care and they were also quick. The job looks great and very happy with the hole process.
Installers Jason and May were awesome. Professional and so great. Super pleased!
Very efficient - quick service - cleaned up afterwards - will recommend . JD was great in explaining everything.
Jason and Danny have just installed a new wall unit into our workshop, and removed all traces of the defective previous unit. Great job, pleasant workers. We are very satisfied. Alex & Joan Thomson
Walker Climate Care always responds to a service call in a timely manner. Yvan Boileau has been servicing our two geothermal heat pump units for many years. He is an excellent technician who is always courteous and professional.
Dan was amazing and thorough he knew right where to look for the problem and did up a quote so I knew exactly what it will cost to get my ac fixed same day service amazing customer service. I still give this company a 5 star had a hard time finding the review thing my old review just kept popping up to edit so that's what ill do. The old company I used didn't warranty my air conditioner or my furnace so when it broke and the part wasn't covered Darcy called and explained things to me, to make a long story short we went with a new unit and Darcy explained all the different ones he was amazing. Again the same week I have a brand new ac unit talk about customer service and red carpet service Jason and Matt came out to install the new one and showed me the breaker on the side of the house I asked if there was one there before and they said yes the old company never explained thing to me. these people know customer service and could definitely give lessons. Thanks Walker I would recommend your company to everyone as I have never found better.
Worst service I ever received from anyone. They provide absolutely no warranty for their defective heating units. Not only they want to charge me for the repairs but also for taking a look at the units. I strongly recommend doing business with another company!
We had a good experience with the the sales person, technicians and eventually the customer relations. We had some trouble getting our rebate coupons accepted so I want future customers to be aware that it might be a good idea to get the rebate rules confirmed first. They have advised me that the rebates suggested to us will be honoured, I just wish I didn't have to spend so much energy pushing for this.
Walker Climate care answered my call right away for an emergency. Ed showed up within 90 minutes of the call on a Saturday night. Extremely impressed. Ed was patient, professional and very helpful to put my mind at ease. Based on this experience, my business will go to Walker Climate care from now on. Thank you
The technician who came to.my home was amazing with my children he talked with them all while doing his work. He understood they were curious and had missed socializing due to covid. He talked to them. Thank you for amazing service
Superb quality and service with fireplace maintenance. Will use them again.
AOK. Quick next day service. Both men that came were very friendly and they knew their job. We are very happy with the job well don. Thank you. Eric
Leo and Josh installed a water softener system. They were very friendly, professional, on time, cleaned up and respectful. These guys were great. Thanks so much.
Working with elderly they need there heat and our hot water was not working i called walker climate care and they were here with in an half hour and fixed with in an hour great work guys
The service could not have been better, our heating and a/c unit was installed in 2 weeks as promised, Darcy the comfort care advisor had all the answers for our questions, the installation was done professionally and neatly by Jason. I went back to Walkers after a past installation on a free standing gas stove that we were extremely pleased with. Why would I deal with anyone else when you get service like this. Thank you Walker Climate Care.
The technicians were very knowledgeable and professional. They took the time to explain issues. I highly recommend them.
Service by Danny Deneault was excellent. Very polite and professional. We have the Walker Climate Care Plus which a previous technician told us was complete worry free 100% coverage parts and labour on everything associated with the furnace, no exceptions. Very good selling point. Guess we'll find out for sure now as an expensive part is no longer working. Danny told us the part would be ordered and Walker Climate Care would call back to arrange an appointment to fix the problem. We'll see if they keep this five star review. Will keep you posted. We also have the Care package on our fireplace. Besides regular maintenance Danny cleaned the glass panels very well.
We were very pleased with Technicians Jason and Jason for the install of central air today. It was done in less time than I had anticipated and they were helpful with all the questions I asked
Dealt with Jason and Mat. They were professional, punctual and highly knowledgeable. Both of these employees are a big asset to Walker ClimateCare. I am extremely satisfied with the service provided. Would highly recommend!
Today we had a propane fireplace installed. J. D. and Patrick were courteous, knowledgeable and took the time to explain to us on how to work the system. We are very satisfied!! Thank you.
I give a 5 star rating to Walker Climate Care. Darcy came to our house and explained very thoroughly the product that we were wanting to install, He did a thorough evaluation of our house ( we do not have a full basement) and he was patient to answer our questions about this new system. He returned to the house post installation, to make sure we were satisfied with the work that was done. The tech crew was very professional and courteous. JD, Josh and Brendan arrived on time, kept us posted as work was progressing, and made sure our house was left clean after work was completed. Can't forget Kim, the admin asst.. She always kept us posted with appointment times, This is a top notch company. Kudos to the whole team. Thank you.
'This company is awesome, came into my home, checked my gas fireplace, knew what we were talking about. Repaired fast, all business. Without this help, I would of not been able to use my stove. Thank you for been honest,kind. Nice to know there is still great people out there
Called cause my central air kicked out in the middle of a heat wave and lucky me there was a technician available right away! Leo came and fixed it and started cooling down instantly. Definitely our hero today!
I called Walker ClimateCare to check my furnace which wasn't working. Technician arrived on same day and was able to fix my furnace quickly at a great price. The technician was professional and took proper cautions regarding covid-19 great job!
I would recommend walker climate care to anyone looking to get a furnace installed. We had a new furnace , air conditioner and tankless hot water system installed. The gentlemen that performed the install did a great job. They were very professional and clean . They had put down carpets to protect my floors and we're very careful to not hit my walls. The great service started when Darcy there salesman came to discuss what they had to sell us. He explained in detail every unit what they did and how each unit would help us save. He went through the prices and let us make our own decisions. He was very friendly and wanted what was best for us and not him. We are very thankful for this. It was a pleasure to do business with walker climate care and would recommend them to anyone. Thanks guys for some great service . Much appreciated. Ronnie and Kelly Tyo
Our recent experience with Walker from the beginning to end was fantastic. The service call with Michael, the consultation with Darcy, and the installation by J.D. and Matt, were all done with courtesy, honesty, and respect. The effort put in by J.D., Matt, and Brad to install the propane furnace on the very first day was commendable. We thank them for all of their efforts!
We used to call on a different company for our gas fireplaces maintenance. This year, walker climate care did it. Woow, I clearly had no idea what a proper maintenance was! Marc, the technician pretty much took them completely appart, did a very thorough job, and was very friendly and professional. Our fireplaces never looked that clean!
Central AC broke down 1 month after being serviced, I was told it was dirty and asked if I live on a farm.... than told it would of been good to install a fence around unit 9 years after install.....being quite upset I asked if this was under warranty, the manager said he could try but would still charge me 1000$ for rebuilding unit. I called back a few times speaking to Kim, and leaving messages for someone to call me back, also sent a few emails no response.... I’m being forced to keep paying the wecare monthly plan even if I want to Cancel the payments, I was offered to pay the full year 400$ since I signed The contract. Just shows they donc care about the customer but they want your Money and do not give the service.....
Had a tankless water heater installed...Jason was the technician and it went super smooth. He was very professional and did a bang up install. Super clean and neat....I would highly recommend these guys!! ???????? A++
very satisfied, excellent service n excellent timing
Excellent work. Polite and professional at all times. Defective stove fan replaced in a timely manner. No issues, no additional costs.
He was efficient and knowledgable and took care of the problem.
I purchased a heat pump from Darcey who was very professional and knowledgeable on the products Walker sells. Jason and Mat installed the unit in a timely manner and were very polite and friendly. They made sure that we were comfortable with the unit and answered any questions we had. I would recommend Walker Climatecare.
Yesterday we had Kelvin in to do a Precision Tune -Up for our Geothermal heater, and today we had Leo and Brock here to put in a new water heater that is connected to the Geothermal heater. We really appreciated that Leo and Brock took away the old water heater. All three of them were professional, courteous, efficient and kept us informed as to what was being done. We are very pleased.
Service technician Michael attended this service call on Thursday January 7th. Michael was extremely knowledgeable and provided a lot of knowledge to help understand the system, its functionality and made recommendations. His conclusion was a faulty propane regulator and suggested we contact our provider. Our provider attended stating that these older regulators "were notorious for freezing up". Michal had made a very professional and knowledgeable assessment of the issue with our current problem. He also took the time to set up automatic programming for winter/summer months so we do not have to constantly alter temperatures. We would never have been able to do this. We are very appreciative to Michael for taking the time to educate us, to make recommendations which were bang on, and we thank him and WALKER for their excellent service.
Jayson is very knowledgeable, courteous and professional. Thank you!
Very quick to respond. Everyone from the phone centre to the sales person Kate to the installers were super friendly and professional. Brad and Amos did a great job and were very courteous and professional.
Dan was great! Always feel confident he has done a thorough job in maintaining our furnace! He caught a small leak this time....so pleased with his service. Polite, great professional and personality. Thanks Dan!!
Very efficient, very fast, clean, good price. Excellent job. Would recommend them.
We had a new furnace and air conditioner installed and were very pleased with the efficiency and care taken by Jason and Matt. Thank you for the exemplary work! We also had our gas fireplace maintenance done and it was an excellent experience.
Technicians very curtious and accomidating
Great service and good advice I feel I can trust.
Nothing but exceptional service from Walker Climate Care! Yvan was over to complete our annual We Care maintenance on the air conditioner and furnace and switch out the filter. He took the time to explain everything to us and answer any questions we had. Highly recommend this company.
Good quality professional service at a reasonable price.
Service was great all around, from making the appointment and Kelly coming out the very next morning with all my options. Just a few days later technicians arrived and did a very professional job installing my new home AC. I am very pleased with the new unit and Walker’s service.
Danny and Matt came and installed the gas line to our dryer. They were polite, clean and efficient. Thank you Walker and team.
Water heater died. Walker came in gave us quotes for all possible replacement options, we went with a tankless on demand system. The installation team, Brock and Joshe, arrived on time and were incredibly neat, professional, and courteous. Could not be happier with the entire process and everyone from sales to installers! Great company that are a credit to the city.
Service is very good and always courteous when arriving and for the past two years the technician always had a mask on due to the Covid virus.which shows respect to the home owners. This service had been done for the past few years with professional care. Thank you.