Reviews of RONA Chilliwack (Cleaning Company)

Richard Smoker

Great for lumber just because they have a drive in lumber yard.

Andrea Heys

We have renovated 3 homes and used Rona every time. The staff and the management are awesome. They have helped us with every aspect of the renos. One can of paint didn't match the rest that was already painted on the walls and they replaced all the cans with no problem. The manager is absolutely brilliant. He will help with prices, offers and solutions. Always with a smile on his face. This makes our visits like going to see friends and not strangers in the big DIY stores. well done Rona.

Lisa Arlint

Knowledgeable staff.

Linda Harrison

I had an outstanding experience at Rona Chwk. My item didn't fit in my car, so the guy that came to load me up lived in the same town as me and offered to bring it later to my house for me. Thanks Steve, you rock!!

Dan Harrison

Knowledgeable staff and plenty of stock. Rarely leave without the thing I went looking for.

Trevor

They had what I needed and competitive pricing. I will go back again for sure

Norbert Bluhm

Lot's of sales going on

Paul O'Shannacery-Topham

Friendly staff always willing to help

lyle leys

A little cheaper pricing compared to home depot and not as busy

allan burgesse

Did not know their inventory, clerk charged me wrong price & yard people did not offer to help load 4 × 55lb bags. You Lose Rona !

Simi Simi

Staff is very friendly and helpful. Customer service staff, cashiers everyone is so nice and helpful.

SKAT PK

Great place to shop!

Tony Oostendorp

Very painful experience. Went to purchase a product but product has been discontinued. The display of the product continues to be up and advertised but no longer can you buy it?? What's up with that.Not impressed.Wasted our valuable time

Dale Phillips

Excellent staff you are always great with a hello as soon as you walk in and you are immediately asked if you need help finding anything ????

Rick Chorney

Quick, friendly service and reasonable prices

TNT MOTO

Everything I needed

Pascal Adams

Couldn't find what we needed

Matthew Mason

Relatively well stocked Found they often have the best prices on screws and other fasteners for those who aren’t contractors

Gurpreet Singh

Good

Grimms Lawless

Had 1item out of 4 I was shopping for.

Vuong Nghiem

Today I've had a very bad experience here . The Cashier name Trisa was so rude, when I said hi, she just answered me by a sharp eyes and said nothing, after scanned my stuffs she just said the number and asked "cash or debit", she threw the receipt on the table and turned her face to other direction without responding when i said thank to her. I was so suprised because of her attitude. It was so bad impression that have never experienced in other store. I was wondering how has RONA Chilliwack trained its saff? What is your tone at the top to be successful in your business if you treat your customers like a scrap? What is your core value here? If RONA staff is caring about their customers by the way Trisa does, it may destroys RONA's creditability.

Lucas Bell

The place I go over the home Depot always seem to have what I need

Scott Van EK

Friendly store with helpful staff.

Being Bliss School of Metaphysics Sri Sanatra

Everything you need

Jay “King Jay” Ralph

Amazing staff

fab. boy

This store is great, well stocked with a friendly and helpful staff! I prefer it to some of the big box stores.

Karl Geluk

Another favorite store of mine, friendly service and they have pretty much everything you need including good advice.

Marie MK

Staff very knowledgeable and informed. Customer focused. So enjoy a store where staff know where all items can be found.

Paula Stoochnow

Very helpful

Linc Johnson

Curbside pickup service was terrible. The telephone number didn't work (tried 3 times) and there was no answer at the service desk. Finally had to enter the store to pick up the item myself. Staff tried to shift the blame to the customer claiming no phone call was received. Not planning on returning anytime soon. By the way, the item purchased was over $1,000. The most irritating thing was rather than try to solve the problem, staff immediately blamed the customer.

Gregory Montgomery

Real go to place when I have to get something for my wood shop. I usually like Rona more than the other big boxes because the staff are typically more knowledgeable about the products they carry. Great place to go if you have questions before you commit and buy something.

Max&RubyFan

May Be They Will Move in Vacant Target Turn to Rona. That's Good Idea

SCHEEZY

Nice hardware store, but I doubt there's going to be many customers with a name like "Rona"...

Barry Cameron

The staff was very helpful finding what I was looking for.

Kim Harris

Great customer service in paint department

Dwayne N

Most of the time you can find what your looking for some staff don't even know the store so why are they even working there just a dumb as a bag of nails .

Chris Rathborne

On Sunday January 21st I visited the Rona on Old Yale Road in Chilliwack. I was looking for a simple replacement plumbing fitting for a shower faucet installation. I received great customer service from Kris who let me know that the part I was looking for didn’t exist anymore. He spent at least 15 minutes solving my issue and putting together a whole new plumbing solution for me to retrofit my faucet at home. Worked like a charm when I installed his solution. Thank you Kris. You saved me time and money from calling an expensive plumber to solve my issues Chris Rathborne New Westminster

Colin Broughton

Great location with really friendly staff

kantha pillai

Chris good man

Kyle Anderson

Very nice store every thing is laid out so nice and neat forgot my hose in the cart and didn't figure out till I got home but not to worry they had it safe and sound

eric lee

Lot of employees serving your needs. Layouts were nicely executed. Employees are very friendly and willing to help. Is it due to small town attitude. I guarentee I will not get this type of service at the city. Good job from a X professional retail expert review.

Ashlee Silverthorne

Really great customer service! Has a drive through lumber yard.

Jeff Hardy

Great staff very friendly.

Rob Wight

Great staff, good selection, great service! Everything I need in one place!

Mandi Brix

Smaller of their locations but packed with a lot of options. Service was great.

Yogesh Jogi

Great customer service. Helpful staff .

stellar S

Very nice place to shop very friendly staffs

Linda Chislett

Good quality items

Scott Bird

Website says they have tool rentals but they actually don't should change your website's wording so people aren't confused

D M

Terrible customer service. I love home depot. If you need something they will walk with you and help you find what you are looking for and answer if you have any questions. In rona first there is no one around so you always have to go back to front and ask for help. Second they just tell you it is in that area so you have to again search by yourself. I wasnt in rona for year because of terrible customer service and went again today. Experience was same. It is absolutely wastage of my time.

sandy ferguson

Refreshing change from the giant superstores.

Anne Nikon

Well organized, good parking, competitive prices. Stafc are knowledgeble and very helpful.

David Gordon

The staff are very helpful

Dave Million

Big box hardware store.

Kelly Marshall

Has free parking Cashier lines steady Well laid out Can find everything easily and yet ask a sales rep and they will take you to the aisle you need to go to Need help taking your products to your truck just ask and a sales rep will be happy to help $$$ moderate to expensive just depending on what your looking for. Has a turn around so you can pull up your truck and load and drive thru with ease. Open late and everyday accept Christmas and holidays see hours as they will change without notice Friendly staff and professional and if the paint is wrong bring it back Read there return policy it is om the wall by the cashiers you can't miss it. Or just ask happy to help. Make lots of time this is not a place to rush in and out. Heavier traffic on weekends and Thursday and Friday nights. A week before long weekends can be busy so plan well in advance .. Have fun and remember your working on a cool awesome project no need to get stressed this is fun adventure! Bring your smiley happy self..????

Gwen Irene Merchant

Rona always has service available and quality products.

Karen F Porter

Excellent service! First, I phoned to see if items were in stock. The person who answered (Jason?) was so nice & quickly able to check, then give instructions on how to enter the yard, etc. Bought stepping stones & was immediately helped to load. Had lumber cut for a planter. Again, top notch service. I enjoyed my experience at Rona. Even the check out person knew their products and charged the sale price without a tag or me mentioning it. All in all, interacted with four associates, Rona has great customer service.

victor brodeur

Probably my favorite store. Lol

three awesome girls

Awsome customer service!

Don Creighton

Lots of items and reasonable prices. Only gave them a 4 star because a few times I been there the staff had no idea how to help me and had to find 3 different staff before getting the help i need.

Kelly Gregoire

I love this store, everyone is always so helpful.

Richárd Péter Kántor

Always helpful!

Sig Zulu

Decent little hardware store. Good customer service.

Lawrence Handley

Don't usually have any issues shopping at Rona

songofwood

In genetal, there is no problem with the purchase of accessories and tools, but a little more professional may increase buyer satisfaction. Eg. I am looking for a Driver who could hit, but there was no one.

Joseph Lepage

I found one of the cashier a little rude and the other two pleasant also helpful. You may wait to get someone to help you in most area of the sore.

J G

Had a great experience helping my grandmother pick and purchase a new stove. Knowledgeable staff, that don't push you to buy the most expensive thing. Edit: So I feel like this five star review needed a change. I posted this review 3? 4? months before this edit and my grandma still hasn't received her stove.. Not only that but the communication has been horrible and delivery dates keep getting changed, and then changed again on the day of delivery. Absolutely no excuses for that, honestly. I get that things are backed up an delayed with what's going on in the world but at least have the decency to not continuously cancel on short notice.

Pauline Boucher

Poor knowledge of inventory , and hard to find staff .

Michael Bergen

Online inventory is not particularly accurate, bes to call in.

Spunky1995

Always helpful and they have a good selection. Staff are very friendly. I recommend this store!

Mary Steppler

Very polite and quick service

Mike “Wooleymaster” Wooley

A little pricey

desiree WOLF

Staff is always friendly and willing to go above and beyond in finding what u need and getting the best price possible

Cynthia Watson

Excellent customer service!

Jat S

Best place for diy

Lucas Wagner

Good selection, friendly staff. A little understaffed and was hard to get help during the Christmas season. They won't price match either.

Spray Monkey

Excellent prices

RR Kalia

Nice place to buy building materials

Terrie Lee Birston

Best staff

David McVety

A little cramped but good overall

Heather Salewski

Nice clean and ready to help

Anthony Wagner

2expencive

Richard W.

Good customer service at this store..

Melissa V

Very friendly and helpful staff! Love the feel of this Rona.

Robert Akins

As a builder, they have everything I need at great prices

Andrew Dearing

Very helpful staff. Thanks for the help

Donna Robinson Saak

Most times the product is in stock. Staff available to help and if they are not familiar with the product, they get someone who is. They are friendly curteous and willing to carry out when needed. Cashier line is quick. Most times I am in and out in a reasonable amount of time. Thank you Rona staff for your patienc with me.

Ben KaeRyn

Limited product selection and quantity. Insufficient staff and lack of knowledge on products.

John Sovereign

Staff pleasant and helpful

Nadine Scott

Small store but very helpful staff

teela Van Huizen

I came in looking for something very specific and they looked at what I wanted and directed to the wrong thing. I drove 30 min both ways to come and get the right thing and they screwed it up. Unknowledgeable people and stuff they have the inventory but not the knowledge.

Tom Stowe

Not a lot of electrical stock

Gerry Cook

Only found one of three items. Service good and courteous staff.

Brenda. L Belluz

Everytime i go in to Rona they get 1 or more items wrongly priced. This time i told them about the item being the wrong price and they fixed it had i mot said anything and walked out and back in i would of got the item free. Oh well needed it

David

Pretty typical hardware store, not much else to say.

Laura Leys

Great place

Brian Wilber

Friendly staff, was not too busy. Got what I needed. Over all a good trip to the store.

Joshua Pedersen

Its a good lumber yard. Big selection. The ware house is always a disaster but the staff is helpful, if you can find someone.

I Am Real Eyes

Very helpful staff and great selection of firewood

Wade Mckenney

It's a rona

Andrew Couzens

Love this place. Can always find an employee and they are friendly, love my dogs and consistently go out of their way to help me. I get a happy vibe from this place and I love shopping there.

Kathy James

Great customer service

Matthew M Doyle

Friendly

James Penner

All your hardware needs. Better than Canadian Tire.

Gonzalo

Great prices and friendly staff!

April Schierling

Didn't go in husband did, can't say either way.

Dawn Marie

I've never been disappointed by the service I receive at this location. I really appreciate how friendly the staff are and how they go out of their way to help!! Especially those who work out in the yard. (Today Jyles was the staff member who went out of his way to help).

T, me, myself and i

Always friendly staff

Sharilyn Fritz

Wow! Lots of appliances in stock!

SOS Rob MacMullin

Bought a Gazebo/ shelter and Had difficulty understanding the instructions. Called Rona to complain and the store Manager came out immediately to see the issue. After a brief look and explanation we quickly found a solution. Koodoos for service forsure. They will continue to have me as a loyal customer.

Chris Simpson

Went out of there way to help me easily exchange a defective tool and find products I was looking for not on the shelf.

Anuko X1W

This store has a consistent problem with incorrect pricing, specifically with yard items. One price advertised on signs, yet you often pay a higher price at checkout. Today is not my lucky day. Bought 2 sets of products. BOTH prices where wrong. Additionally, they were not capable to apply my contractor discount. Shop elsewhere if you can until they fix this, which may never happen.

Trudey Houston

Paint department was very slow until margarine arive

Jasdeep Dhaliwal

Good

Bryan Crogie

Operated like a family business. Love it. Recommend it. The best.

Kent Giles

In a word, "AWFUL!". I ordered a miter saw online. Received a call the next day from Rona wanting to know if I was interested in a saw that was previously opened. I said no thank you, I want a brand new, unopened saw. I'm happy to wait. About a week later, I got a call from the store saying my saw was in. I drove 30 minutes to the store, picked up what I thought was a brand new saw and drove home. When I unpacked it, I started to realize that this was a display model and the box did not include the dust bag, the wrench, or the clamp. Packed it up, drove another hour (there and back) to return it. I was assured that I would receive a new saw as soon as new stock arrived. Yesterday, I received a call from the store to tell me that my saw had arrived. I couldn't believe my eyes when they presented the same used saw that I had returned. To add insult to injury, when I reached into the box and picked up the manual to point out that it was a photocopy, I dropped it back into the box that was sitting on the floor. The so-called sales rep snotted me off by saying, "you don't have to throw it". I didn't throw it but what I really don't have to do is waste any more of my time dealing with snotty, disrespectful, and incompetent sales staff!

Tim McGinnis

Very helpful staff!! ????????

David Soltys

Great service

Norman Ferguson

Good friendly staff

Tracy Carrie

When I asked if they were closing, the one check out lady responded with her rolling eyes and stated 30 stores across Canada. She failed to mention this was not one of those stores. Time for a different job!

Billy gray

I've been coming here for year's. The service is still small town friendly prices competitive and they answer my questions with knowledge not guessing. ????

rick thomson

These guys and gals have it all over the depot place. Friendly staff and always helpful. Need a hand to load stuff? Not a problem. They are there in a flash if not at your side already asking if you need a hand. Don't get that at the depot place. I feel I'm very welcome by everyone at Rona Chilliwack and will continue doing my shopping there. Thanks Folks, I appreciate all your efforts to please customers.

Gilles Charbonneau

Very cool

Rod Scoones

The staff and the selection is awesome!

Nick Mikkelson

Pretty good experiance

Brian S

Flooring sale time to do the kitchen floor.

Tom Adan

Help from the door back to the cash

Denis Vuillemenot

Staff was great help. Good place to shop.

Bruce Williams

Great store. Great staff

Ty Yerosic

Krista is the only good staff at this store!!Most of the staff are dam rude like Trisa at cashier service!!!????krista knows her stuff and certainly deserves a better place to work than this store!I've had clients that said they would never go back here!!

Jay Field

Had everything I was looking for.

Pam Workman

My go to hardware store

A A

Great local store.

Chris Abric

The service there was gr8! I'm not very smart when it comes to fixing things & the sales person in the back took the time to explain & help find what I was looking for! Thanks Rona!!

Tom Duncan

A little expensive

jbl Bluestarsailor

Friendly staff good pricing good parking good location

Ivan Belisle

Store is nicely signed to find what you're looking for, plus is well laid out.

Trisha Funk

Competitive prices and helpful staff make this my go to store for home renovation supplies.

Troy Krauss

Good location

Floris Breugem

Close by, good hours, helpful staff, and anything that you could need for your indoor/outdoor projects. What more could you ask for!

Kelly Bee

Lots of parking ,,,FAIR prices and helpfull

Pablo Asegura

(Translated) Very good promotions (Original) Muy buenas promociones

harry maurice

Service is top notch as they do care if customers are taken cared of.

Jeff Daly

Didn't have what I wanted went to home depot

Lesia Leversage

I came asking for a repairperson to fix several broken slide-out kitchen cupboards. (Also a patio cover estimate). She told me to expect Rona to be be more expensive than some places. I asked, 'why', & she said: "its how we're set up to do things".

Pat

Excellent service

Wes Mckay

Very poor service in the RONA store in Chilliwack I do not recommend the RONA store to anybody

Justin Doherty

I go here for all my DIY supplies

Fabián Martínez

Is small and has no much variety of tools. Staff is friendly

Darrell

Where I go to buy my "Halogen" lights ... to heat my hummingbird environment to 50°F

MrMarcus

Staff has been very helpful everytime I've been in.

Shannon Lynn

Terrible customer service from Steve!! The moment I brought in a return, he looked at the sealed box and told me that he will have to open it and go through it with a fine tooth comb. He wouldn't take back the return and told me that he would give me a price adjustment as I mentioned that it is on sale at Lowes. He went onto their website and told me that he needs to confirm that it is in stock. After he confirmed that it is in stock, he asked me to drive all the way to Langley for a price correction. I've never had so much hassle with trying to do a return at any other hardware store. Never coming back here.

Rob Corson

Awesome people that work there always the to help the cutomers

Tracy St. Pierre

Staff are always cheerful and helpful

Josiah P

They wouldn't warranty my old craftsman sockets... maybe not exactly their fault. Not a wide variety of single sockets to chose from . They have friendly staff.

Rob Mcarthur

My old standby for building materials. Easy yard access to pull your vehicle right up to much of what you need and helpful staff.

Dan Carson

Third rate. Went in and ordered flooring. Waited a month then went back and was told it was never ordered. The staff is completely useless. I had been a customer of Rona for twenty years till this happened. Now ????????Rona.

Ed Kartz

Good service

Alex Griffiths

Good selection for a smaller store and friendly, helpful staff.

Charles laplante

I like how I was asked more than once if I could be helped!

Darlene Bine

like the canadian stores

elle roy

Pretty good store. I usually find what I'm looking for on my own. There should be more people on the floor asking if you need help. None in the door area. They are very helpful if you track someone down to help tho.

Roni Romy

Terrible customer service

Paul Gosal

Worse and terrible Customer Service. I went to the store this afternoon to buy closet doors. Approached a Lady in the section ( Wearing Jean shorts, blonde hair with black streaks tide up and wearing glasses) standing in front of the big garage door from the back side. Approached her, she had no smile , eye contact or initiated any conversation to what I am looking for. Told me next aisle and rolled her eyes and turned her back towards me. I just walked out of the store without buying anything or asking for additional help. I will shop at Home Depot , where they care about customer service and give there full 100% to customers and help selecting product and provide recommendations.

Jim Peach

Great staff good selection of products

Jim Jepson

Great service

Thomas Bourree

Huge kudos out to Karla! Thanks to her diligent assistance we built our 10" x 12" deck ourselves from start to finish. When we ran into a really frustrating snag at the end with the gazebo at the end Karla sprang into action and she calmed us down and helped us figure out exactly what the problem was. Deck is done and beautiful! Thanks Karla we couldn't have done it without you :)

Dennis Coultas

If was fine...limited selection.

D'Arcy Surrette

I really appreciate the customer service and knowledge of the staff at the Chilliwack Rona.

Mark Marquette

Staff were exceptionally cheerful, helpful and knowledgeable. I truly enjoyed BOTH visits there today. The only drawback was in things they do not stock.

Ron Dyck

Huge

Nigel Boisclair

Cant find any black paint primer for models (black model paint is hard to find in chilliwack)

Crystal Swadden

Shady employer. Do not recommend working here

Andreas Biela

They are not taking returns at this time. Their excuse is “Covid 19”. Lol. What a joke. Canadian Tire and Home Depot are both taking returns. I would not shop at Rona unless you are 100% certain you will not want to exercise your option of returning all or part of your purchase. They do not have a date that this “no return” policy will end so you’re stuck with the product for an undefined amount of time. Better to go to Home Depot or Canadian Tire if you ask me.

Seth Sweeney

Everyone is very helpful and knowledgeable from bottom all the way to the top at this location. If you need help just ask.

Marlene Nash

Great service and prices. Clean well run protection against COVID.

Trent Healy

Good service

Kate P

The delivery system to the home for BBQS is robbery. I don't have a truck so I needed home delivery. They wanted 70 dollars to just drop it off on my doorstep. Luckily the lady brought the price down a bit. However, I only live about less than 10 minutes from Rona and they wanted 70 dollars. Then when it was delivered I found out they wouldn't place the BBQ where I wanted it as going up a flight of stairs costs extra. And of course assembly would also cost money. I didn't pay for anything but the delivery but it's ridiculous how much they try and take from you. It probably would have been over 100 dollars just to get the BBQ where I wanted it. That's almost half a price of a decent BBQ. The staff was friendly and polite, that is the only reason I didn't give a 1 star. Update, after completing a survey about my experience I was contacted and given an apology and offered a gift card. I appreciate the level of service upper management gave me. Good customer service, but some of their policies are still outrageous.

Bill Parcher

great selection

shawn Bakke

Good customer service. Usually get a good deal on sales.

Susanna Sroka

Just bought our 2nd brondell Clean Spa handheld bidet. Love it! We bought our first a year ago and decided it was time for another to put in the powder room. Great value for the price.