Reviews of Reliance Heating, Air Conditioning & Plumbing (Cleaning Company)

Debb Rekker

Will from Reliance came to my house to quote me on a air conditioner. He's very professional and a nice person as well. Highly recommend getting him to do your quotes.

Cathy Cunningham

I was very pleased with the removal of the old and installation of the new water heater. The technician, Jeff #3325, was very knowledgeable and answered any questions I had, with no hesitation. Thank you.

Liana Williamson

Marcel was friendly and quickly diagnosed our furnace issue. He explained the problem and went straight to work fixing it. Thank you Marcel!

Keith Jones

Jamey was very helpful in setting us up with a new furnace and he went above and beyond with customer service. He was very pleasant and helpful in answering all our questions. Top notch.

taya veenstra

If I could give them zero stars - I WOULD. I called on a Wednesday to get my plumbing fixed (toilet is clogged and my bathroom sink drains slow), they booked me an appointment 8a-1p on Sunday, confirmed that my account was created, how much it would cost, and that the plumber would call before he showed up. I WASTED my whole Sunday to receive no calls, no one to show up with NO EXPLANATION. Once 1p hit, I decided to call and give them the benefit of the doubt to see if something came up and happened and they just forgot to call or email myself. NOPE. When I called I gave my account information, name, appointment time and they just said I didn’t have an account at all. After trying to figure out the confusion - the person on the other end of the phone call tried to ‘create’ a new account for me to book an appointment for another day. I explained that I would not want their services anymore unless they showed up today - then they put me on hold to see what they could do. After a couple minutes on hold the individual took it off and stated that they were having phone problems and confirmed my cellphone number with me to call me back once she could get ahold of someone to come out to my house and resolve this situation, they said it would take about 5-10 minutes for me to receive a call back. IVE BEEN WAITING OVER AN HOUR FOR A CALL BACK. And it’s safe to say that their not calling back at all. I don’t get why they named their company reliance since they’re not reliable at all. I would not recommend this company at all - save your time and GO ELSEWHERE. This is absolutely absurd. UPDATE - I received a call back almost 2 and a half hours after they told me they would call back within 5 to 10 minutes. After I confronted them of why they took so long to get back to me - the individual on the other end of the line had the AUDACITY to tell me that she took another call to help someone else with a problem they were experiencing. WHAT THE HELL. If you go to a grocery store they don't start checking someone out and in the middle of ringing them in, decide to check out the person behind them. AWFUL SERVICE. I do not understand how this company has such a high rating.

Victoria Letourneau

I just had a very oversized, very old furnace replaced along with air conditioner. I decided to go down the rental route for ease of budgeting and peace of mind. Tim was my advisor/sales person and he was not only knowledgeable but respectful and explained all the options to me, was open about pricing and helped my find a comfortable price for my budget. The crew came on time and completed the entire job in one day, they explained everything along the way and how the new system works. They showed me the inside of the old furnace as well which was actually frightening to see-it was so full of dirt because the old filter system had never worked properly. I have always used reliance for their furnace protection plans and the service has always been super fast and the guys are skilled and respectful which is why I am comfortable renting a new system with them. I love the peace of mind knowing I never have to worry about things breaking down, I get free filters, maintenance and repairs only a phone call away. It’s easier for me to budget a monthly expense than lay out thousands of dollars at once for installation or future repairs or replacement. Most of all the house is toasty warm, previously the basement was far too hot and the main floor was too cold, the old furnaces cycled on and off constantly. There is a noticeable difference, the main floor is a lot warmer, the basement is cooler and the new furnace is a LOT quieter. I am very happy with my decision, I think the convenience, safety, and peace of mind are worth the money.

Bryan Meere

Professional and just all around great to deal with. They take the time to explain what is happening, your options and their recommendations. I had complete confidence in the work that was being done.

Steve Herst

I dont know where to start, there were so many issues. I am so very unimpressed, i dont think i can write what all the issues were, only to say, the plumber was absolutly great, thanks Sean. My issues lie with the Gas Fitter. Who had to be told 2and3 times how to do his job. I own my home and for 15 large, i expected good work, from a properly trained individual. He was not! Any further details can be found, by contacting me by E-mail where i will show pics of his shoddy work. Steveherst63@gmail.com..please feel free to look, before you buy, or rent. My next step is to phone union gas, and see if his work passes scrutiny.

Chris Kelly

Had issue with hot water tank not heating. Called reliance and women on phone told me because it's a holiday weekend I couldnt get service till Tuesday. My neighbor Jeff who works for reliance at the end of his shift came over spent an hour on his time and fixed my heater. I can not say thank you enough to Jeff for doing this on a Sunday long holiday weekend. Again thank you. Kids can now shower. Thank you large again.

Mathew Speed

Buyer /renter beware!!!!!!!! Check your Bill's, when you return something, make sure to have it in writing. This company should be investigated by the better business burreau. Unethical, no integrity, just garbage!

Pints & Paints Wargaming

Reliance went above and beyond to get my water service restored after my hot water tank burst. The shut offs on the old tank were seized so we had to shut the main supply off. Leaving us and our farm without water. Reliance had a truck here next day and Jeff the technician made quick work of the install. Professional and clean work! Very happy with the services provided.

Christine Walton

Amazing experience! Will is extremely friendly and very knowledgeable on all services!! Would gladly have him over for conversation again!! A lot of fun and lots of savings!!

Hunter Mitchell

Marcel did a fantastic job, he was polite, clean, wore his mask and now our air conditioning works great!!!

Sean Moor

Not good. Didn't call in advance left a note. Did not fix the problem the first time. Furnace is still not working. Contact center tries to blame us stating they called. Absolutely no call received.

Linda Ball

The service technician, Chris, arrived promptly after telephoning me to let me know his ETA. He was very polite, helpful and professional. He fixed my problem, answered my questions and explained things to me for future reference. However, the woman I spoke to on the phone initially seemed that she needed a lot more training! Not only did she keep asking the same questions twice, she constantly kept putting me on hold. As it was, she was polite; however, her accent was so intense I had to tell her I couldn't understand her a few times. My friends and I are, quite frankly, are very annoyed and upset about constantly calling on companies only to speak to people who don't speak Canadian English. Half of them aren't even in Canada.

Ontario Pickleball

Great job by very capable technicians. Done in a timely manner as promised. Cleaned up after the job and left me with a clear understanding how to use my new furnace and air conditioner and Nest thermostat.

Christine Clarke

Sales person Tim Tannahill did an amazing job explaining products and services!

Tim Cox

From salesman to installing servicemen knowledgeable, professional. Outstanding customer service.

Donna O'Neil

Billed and the job is not even completed Stuck on the phone for services Total calls 3 1.5 hrs No supervisor avaible to talk to Terrible service after spending 10,000.

William B

Excellent knowledgeable and prompt service. Technician was polite and very quickly diagnosed and fixed the issue. I am very impressed and definitely recommend clients get the insurance coverage that covers their different requirements- breathe easy because the reliance experience was excellent.

Darryl Terpstra

The technician did a great job fixing up my furnace. He explained what was wrong and what he needed to do to fix it. Glad I had the maintenance plan to cover the cost!

Veronica “Roni” Green

On top of Everything else going on in our home, our furnace decided to "die" at 1:30 a.m. ???? were without heat for 4 days!!! RELIANCE HOME COMFORT came in and installed our new furnance and air conditioner. We now have heat!! ???????? Mike and I want to say "THANK YOU to DON & MIKE " as these 2 gentlemen were the installers who DID an EXCELLENT-PROFESSIONAL-JOB. ????????. Not only is our heat evenly distributed throughout our home, the furnance and new aircondition look great! It was a PLEASURE to deal with such KNOWLEDGEABLE, KIND MEN! Thank you RELIANCE HOME COMFORT WE HIGHLY RECOMMEND YOUR COMPANY! ????????

Jeremy Bourdeau

Called and arrived on time. Diagnosed and repaired issue within 45mins. Used proper foot covering for shoes. Very happy.

Jodi McIntyre

Will from Reliance was here on Sunday...yes on Sunday, to talk to me about an central air unit as mine quit working Saturday night. First I was impressed that he came on Sunday to talk to me about a central air unit but also impressed with how professional, knowledgeable and kind he was. I was on the fence post about buying a whole HVAC system which I desperately needed but after some overnight thinking, I called Will directly and he came right back the next day and I purchased a furnace and central air unit. He took the time to explain everything to me and when he left, I felt very comfortable with the decision I made to go with Reliance HVAC system. Thanks again Will for everything ????

Gina

The plumbers were very professional and polite. They repaired my bathroom leak in a timely manner. Very happy with the experience!

Laura VanDooren

We just had a great experience with Reliance. Our furnace kicked out this Sunday, and Ian was there within an hour. He was completely professional and courteous, was careful not to make a mess, and fixed the problem with no fuss whatsoever. Excellent experience.

Steve Collin

Will Carey provided fantastic service. Very knowledgeable and helpful is resolving our issues. Highly recommended!

Helen Brown

In the first instance the Reliance "Home Comfort Advisor" aka salesman, Jamey Kloostra was professional, prompt, patient and knowledgeable about the products he was offering as well as what could be our best options. Having had installation inside a day, we are delighted with our purchase. Even the installation crew was delightful. We would have no hesitation in recommending Reliance and its personnel to anyone interested in dealing with this Company.

Sheila Bateman

Service tech arrived as we were told they would. Courteous service, answered my questions. No service needed, only a review; I wouldn't hesitate to call them again.

Bill Robinson

Andre was great! He explained everything and made our first big home repair easy. I would recommend Andre to anyone needing furnce or A/C

Brent Bacon

Our old water heater broke. Called reliance to get ours fixed next day a repairman came bright and early said the heater should be replaced. He was very professional and kind did everything he could to help us. Next day someone came to install our new heater as professional and kind as the first worked quick and did above anand beyond! Very happy with everything!

Bob Wilton

Fast, efficient and clean. Excellent work. The equipment has been functioning efficiently. Appreciated follow up by the salesperson.

Claude Poirier

I recently had my furnace and central air unit and water heater replaced by a crew from Reliance. The job from start to finish was done without a single hiccup within a very short time. The workers were kind and professional, did a great job, and still managed to throw a rubber ball for my three Cocker Spaniels. Thank you for a job well done.

Grace Hicks

Big thank you to Michelle Bosch, Jordan Bressette, Noah Ledrew for helping me with my New installation job well done

Carey Caldwell

Excellent service! Our hot water tank was 36 years old and we were concerned it was going to break. Also, it was probably not that efficient. Dan, the technician, that installed the new one was a great guy. He ensured that our floors were covered to prevent any damage and cleaned up afterwards. We now have a peace of mind and plenty of hot water. Reliance took care of everything! Thanks!

Corey North

Will Carey headed out as soon as he got the call. I had my furnace finally bite the dust and Will put my mind at ease of taking the next step. He throughly went through all the details, clearly and effortlessly and made it really easy to make my choice. I am so glad I made the call to Reliance. Will is a rockstar!

Roger Girard

Had two guys down to install my air conditioner. They were very efficient. Answered all my questions. They were very clean everything picked up. They did a super job. For sure five stars.

Nia Philipson

Very happy with the purchase of a new ac! Great deal, James (Tiago) was awesome to deal with and it was installed the next day! Installers were awesome and did a great job! Very happy from start to finish!!!

Dave P

Reliance recently installed a furnace humidifier; service was prompt, courteous and efficient from start to finish.

Jerry Neill

I am very disappointed with their service. I have a tenant who's waterheater broke down on June 10th, They are a family of 10. I called immediately to reliance and was given a June 22 appointment. How is a family of 10 supposed to last 12 days without showers. When I called to cancel with reliance I was offered all kinds of incentives to stay with them but they couldn't do any better than the 22nd. Called another company they came out and was able to replace the waterheater on the 15th.( It needed replacing, being over 10 yrs old) They gave me excellent service. Maybe that's something Reliance should work on.

david hodges

Took forever for a service person to show up.

Cuong Le

Chris, the tech was amazing! He was very knowledgeable, he was very helpful! I save close to $250 with the protection plan. Please, as home owners, get the Reliance Protection plan!

Gloria Mattia

Received great service from technician Chris. Called ahead and showed up on time. Fixed and explained issue with my hot water tank and even gave me advice about my furnace.

Ronald Kirschner

Michelle Bosch and Shane DeRosiers and provided service and options for improved efficiency. I'm very satisfied with today's service.

Wes Nelson

Will was very informative and helpful with all the questions. As a new home owner, it was nice to have things explained.

Matty B

Dr.Oberts was amazing The folks that did the install amazing Best experience we've had with any hvac company. 10/10 would recommend

John Lyons

We called Reliance on Sunday after our tankless water heater died. They didn’t send a technician out until Tuesday (which was bad enough) but then told us that it would be another week before we could get a replacement. We paid for the rental for years - for so called peace of mind - but when came time to actually back up their promise, we just got the runaround and no effort to get us back up and running. After 2 days of getting absolutely nowhere, I called Postma in Chatham. Sales rep was at our our house within an hour. And the installers were at our house the next day at 8 am with hot water by noon. If there was an option for O stars I would use that one. 1 star is too generous.

Ji m

Will from Reliance was here to quote me on furnace and and ac. He was very professional and on time with appointments. Will went over my options with me to find which system would best fit what I needed. I would definitely deal with Will again for future needs.

Mark Gibson

Mike 2854 was fantastic, friendly, efficient, and found out the water tank previously was hooked up backwards. Hot on cold and cold on hot. The tank is work much better that it is hooked up properly. Thank you Mark

jami peterson

Called reliance for help with my furnace. Will Carey came out to help. He was very informative. Thanks Will

Les Murray

Will Carey from Reliance came out to quote me a new furnace. Was well informed and pleasant. Thank you!

David Lachance

Will from Reliance came over. He was very knowledgeable and explained the cost of products very transparently. I would definitely recommend him. He is honest and helpful!

Eric Stewart

Chris with Alliance was very helpful and professional. He diagnosed the furnace problems quickly but after two attempts to get the furnace running both times it stopped and did not start up again. Chris is scheduled to give a call back to check in on the furnace status. Additional repairs will be required.

Norma Bethell

Chris from Reliance Home Comfort was amazing! He repaired, unclogged and tightened all my pumbing needs ... fast, efficient and friendly. Only took an hour total. Chris deserves a raise! Great experience overall

Debbe Behnke

Will from Reliance was here and the product explanation and sales information was very thorough and easy to follow. Very pleasant. Thanks for all his work for us.

Kyle Lapointe

My wife and I had an unfortunate furnace breakdown on Christmas Eve pushing our family out of our home. Dave, Tyler and his team of experts were able to remove our defective and dangerous furnace and install a safe and reliable unit in the middle of the busy by holidays. Their timing was incredible, their install was even more so… Thanks guys for keeping our family safe and warm. -Kyle

Debra Gingrich

We had amazing service From the time I made the service call until the servicemen left. Dispatcher was courteous and efficient. Our service call was scheduled for the same day. ( Awesome). Service Technicians called ahead of time . We were given a service time slot of 4-8pm. They arrived around 5pm. The two service Technicians were friendly & courteous and fixed our water heater issue promptly. Really, a 5 Star performance on everyone's part. Thank you.

The Man's Garage

I called for service to a leaky hot water heater at 4pm on a sunday. They had a very polite and professional service man at our house by 8am the next morning. I could not of been more happy with the speed of service.

Katie O'Brien

We are extremely pleased with the service we received from Ron, the plumber at Reliance. He was exceptional, professional and pleasant. He was quick, efficient and very knowledgeable. He is an excellent representation of Reliance and we are very pleased with this experience.

ryan ferrie

Update June 13th, 2021: Part 2: I am now going into my 3rd month of AC not working since Reliance came to do "routine maintenance" My appointment to have the Evap coil replaced was June 12th 8am - 12pm, it was made on May 28th. On the morning of June 12th I called Reliance and spoke to someone in the Maintenance department they said "Yes you have an appointment booked for 8 - 1 pm today, it's a 5 hour job so you should hear from someone shortly". 11am rolls around, I call back and explain the situation for a 2nd time they say " I see you have an appointment booked but no one is assigned to fulfill the ticket, let me get a hold of that department and get someone assigned" I thank them and say I will call back in an hour. 12:00 Pm rolls around, I call back and am told "There is no one assigned to the ticket, I Promise this will be completed today, please give us 1 more hour" and a second time she says "I promise it will be completed today". 1:00 pm comes, I call back, I am told " the reason they told you to wait an hour, is because they are communicating with the contractor and he is telling them he should be finished his current repair in 1 hour" I responded " I have been told there is no one assigned to the repair, now you are telling me there is someone?". they say "hold on sir I'll check, it looks like no one is assigned to the ticket" I said" it's clear the job will not be completed today, can I just call a local contractor and bill you for the fix" She responds "I wish I could have the authorization to allow that sir, but I can't, I'm so sorry for the inconvenience, please just give us 1 more hour" 2:00 pm comes and I call back, at this point I should mention everyone I have spoken to has been extremely nice and easy to talk to. The lady answers and immediately its known this would be a different call than the others, as I know from the other calls my account is open just from the number I am calling from and I just have to give my name, address and phone number to verify. Well this lady makes me painfully spell everything to her and pretends to be typing in the background, then puts me on hold to bring up my account. Whatever... maybe she is having a back day and trying to work to rule or something. I explain I have been waiting all day and every hour I am being told to wait one more hour, Saturday is my only day off this week and I am trapped at home waiting for Reliance to come to an appointment the promised would be completed today. Her response was this "I am sorry sir, but we are in a lock out situation and using private contractors, it looks like it is difficult to find them in your area". I say " reliance locked it's employees out, that is not my problem, I have been a customer since 2007, I am paying for a service I am not receiving." Her response was "I'm sorry, I know it is stressful and you want to enjoy your only day off. What is it you wanted to do today, go to the beach? What time would you leave if you did? I responded " this is a 5 hour job, it is now 2:30pm, just tell me they aren't coming if no one is assigned to the job, I seriously doubt they can complete the job with what is left for time today" She again asks me to wait 1 more hour till 3:30 pm, because she doesn't want me to get to the beach and get a call from the contractor, and me miss my appointment". I ask "should I book another appointment, and can you make this a priority to be completed next week?" She says "we are booking months away, just wait till 3:30pm and pursue any other complaint path you were going to take" -- Ryan

Betty Brooks

Will from Reliance came over to see us about an air conditioner. He was very informative and nice. Highly recommend.

John Colley

Great response time, great follow up, always kept me updated on next steps of process and install. I would highly recommend Donna Ingratta to anyone in need of a new system. Thanks Donna!!!

nathan hill

Quick, friendly service technician (Chris). Talked me through the whole thing and advised on steps I should take to prevent the problem from recurring. No complaints, great service.

Kerby Stivene

I had a great experience with my plumber, Ron! He was knowledgeable, courteous and confident on what he was doing. He found the hair brush that was stuck in my toilet for a little while. Great job ???? ????

Bev Warriner

Friendly, quick and efficient technicians. Thank you.

Alisha Musyj

Big Thank you to Will Carey for coming to my home on his day off to help us get set up for a new furnace! It was very appreciated especially with the cold weather! He was very helpful and made the whole process easy and enjoyable!

Steph Jean

Andre is honest and upfront, he will do everything he can do get you the service you need.

Hal Press

What can I say- plumber called ahead (earlier than promised) and cleared up our drain issue promptly. Ron explained everything that was being done and provided a wealth of information on prevention, and any products that would be effective to keep the drain clear. Well done Reliance, and the price point was very agreeable. Oh, and the work was completed to our satisfaction even before the 1pm-5pm window that was scheduled.

Kelly Leaver

Chris made a house March 22 to check out an issue with our hot water heater. He was the most courteous young man & very polite & professional. In today's world of out-sourced repair/maintenance services it was a refreshing change.

Michelle Bosch

Michelle Bosch was our our home and presented water purification options plus some cool smart home google options. We decided to go with a pretty cool bundling package we are very pleased and loving our new products with Reliance. Great job!!

Melissa Lozon

Would highly recommend! From Ian the technian that we had come out to look at our hot water tank to Michelle and her boss Jeff in purchasing an A/C unit. The team at Reliance is amazing and helpful. Went above and beyond what we expected!

Rod Beaudry

Jeff and Dan were awesome. Worked quickly and were friendly. Only downside was having to wait a few days for the repairs due to staff being booked solid. Understandable however due to all of the issues caused by weather in the area.

Tammie V

The technician, Chris, was very friendly and professional. He answered all of my questions and his work was very thorough and efficient time wise.

George Coombs

The technician was knowledgeable, helpful and friendly. It did not take him long to isolate my problem and quickly repair it. I have had one of your competitors last year who did not do a very good job. I must say that I am totally impressed with the person you sent us. Thank you.

bryant blair

Jeff and his colleague showed up on time, were very professional and helpful. They fixed my issue and even provided some guidance on what I need to do in the near future to prevent further issues. Excellent work!

Nazeer Kandathil

Loved the service! I had James, he was very understanding and easy to work with. loved his service!

J Dehu

Had Donna Ingratta out and was well informed what reliance has to offer. Need a new furnace and she was able to answer all our questions and more. Excellent performance!

Neil Vandenbrink

Company that cares about the work they do for their customers and employees. They are one of the only companies during a pandemic to offer salary wage increase to there employees. They take pride in achieving customer service greatness. No company is perfect and neither will Reliance however the passion to achieve that great customer experience day in day will keep Reliance #1 Residential Hvac Company in Canada for along time. You can always ????Call on Reliance????

Karen Robert

They were very professional and great customer service.

Lindsay Mayfield

Very welcoming representatives, I recommend Michelle Bosch, she is wonderful to talk to and very knowledgeable about the product.

pawan singh

Great service and very efficient!!

Joy Desjardins

Will Carry from Reliance came to help me with my furnace. He was very informative , courteous , and easy to talk to . He does his job well. I was very comfortable asking questions . He provided options and helped me come to a good decision . Thanks.

Jim Brennan

Hot Water Tank Replacement. The call center was responsive and quick to book an appointment. Lee, the repair employee, telephoned to confirm the appointment, was prompt, knowledgeable, recommended replacing the 15+ year old hot water tank. He dealt with the call center to book the replacement -- to be complete within 48 hours. Jason, the installer, was prompt, telephoned to confirm the appointment, was professional and knowledgeable. He was careful carrying in new tank and carrying out old tank. His work area was very neat and tidy when he was finished. He double checked instructions, he showed progress and the final installation results. Everyone was respectful of COVID protocols. It was a pleasure to deal with Reliance.

Alice Stocking

Very nice man great job. Very professional and made sure he checked all our issues. I would recommend this company.

Nathan Saw

A friend of mine gave me Jamey Kloostra's contact information and I am glad he did. Jamey went through all the options to replacement of my current system and made the whole process easy and simple, which is just the way I like it. Thanks Reliance and Jamey, we love our new system!!

Nancy P

Jamey Kloostra was amazing from start to finish!! Answered all our questions in a honest and respectful manner, and we felt zero pressure from him at all. You are lucky to have Jamey Reliance and we will be referring Jamey to All our friends and family.

Dawson Bosch

Michelle Bosch was out and talked about water purification we love it thank you !!

Sam Sunny

Great work Jamey Kloostra. Very Friendly and smart. Knew all the answers to my questions and I felt no pressure at all. Which I greatly appreciate.

Nataliya Momotova

The company-ghost. They call and message from the different numbers. I was waiting my appointment for the whole week and it was scheduled for Sunday. Nobody came. We got the email and been explained that the technician could not approach our property. We locate at the center street. Nobody came here never and the call center probably not in Canada. The call center assistant did not know that the technician name and did not explain this situation. Never call to this company and do not allow them to enter your house. They are lairs and probably it is dangerous.

Carol Van Mil

Had a great experience dealing with Marcel and his trainee. Both were professional, put my mind at ease as it was a new filter I put in. Told me the best filter for my furnace so the alarm won't go off again.

clark griswold

We had issues with our furnace and we booked an appointment with Jamey Kloostra. We were very impressed with his presentation and recommendations for us, and we appreciated the time and effort he put into getting us the system that was right for us. Call Jamey, we are glad we got him!!

Matt Godfrey

The technician, Dan, did a great job. He was able to inspect and install a temporary hot water tank until our new one is installed.

Betty Jones

Just had a great experience with reliance and especially there salesman Jamey Kloostra. Jamey went through all the options with me in great detail, never pressure me, and allowed me to make the best decision for me, and he helped me with the best information to make that choice. I am so glad I called Reliance, and even more glad they sent Jamey to help me with pick my new furnace and ac

Stuart Gibson

I recently had a new furnace and air conditioner installed. Donna, the salesperson explained everything to us, and told us the process of installation and rebates. Everything went just as she said, an asset to the company. The installation guys did a great job, and answered all our questions. Great experience, I would recommend Reliance to anyone in need of a new furnace.

Luke Smith

We had some issues and called Reliance to go over our options, Jamey Kloostra came over on a Sunday afternoon, which is the only time we had, to explain what our options were. We were more then grateful and impressed with Jamey's knowledge, professionalism, and his honesty the entire process. He went over and above the call of duty and we are so excited to have dealt with Jamey!! We would highly recommend Jamey and Reliance to anyone looking to replace their current furnace/ac

Lorene Dodman

Will Carey was here from Reliance. He was very personable and was able to educate us thoroughly on our options for getting a new furnace and A/C. He was very helpful in telling us the pros and cons of renting to buying. Thanks very much Will for your knowledge!

kristen dilley

Had water dripping from our furnace They came out took a look told us why it was happening what we needed to do to solve it as we didn’t not know there was a humidifier attached to the furnace and it was on the wrong setting. He came in cleaned out hoses that we’re all attached. He was fast and clean and answered all out questions.

Shane Thompson

Company Rep replaced and moved water heater. My service window was between 1-5 and he showed up shortly after 2. He was fast, efficient and very courteous right from the start. He put down floor covering and didn’t leave any mess behind. He explained the settings on the new tank and was on his way. It took about 2.5hrs to put in new gas, water, and exhaust lines and replace water tank. Thanks Jeff for a job well done

Elaine Daye

Worst service ever! Over charges, two broken water heaters and a charge for both of them! What a rip off, use anyone else!!

Cynthia Wallen

I was contacted by Reliance to schedule our annual system (furnace/AC) maintenance. The technician called ahead of his visit and arrived on time. His review of our system was very thorough and he explained things to me. I expressed interest in what Reliance could offer in way of new AC systems as ours was old and inefficient. He offered to contact a sales rep who could explain available options. He was able to set the appointment for the next day. I was pleased to have the same rep that had helped us select our reverse osmosis water filter system s few months before. He presented all product and payment options and was so pleasant to deal with and was never pushy. He was able to arrange for a next day installation. Again the technicians called ahead of time, explained what they were doing, consulted with me on placement of the AC unit and completed the installation quickly. A new NEST thermostat was installed and the tech gave a great demonstration of how it works. I have relied on Reliance for many HVAC and water filter needs over the last few years. They consistently provide excellent end to end service. The technicians and sales representatives have conducted themselves professionally and were so knowledgeable about their products. I feel confident that we're getting great value for our money. Reliance is providing the type of customer experience that is rarely found these days.

Aaron Holye

Had my furnace break down and within less than 3 days got my new furnace in with great service, great employee and overall very satisfied with everything thanks again

Warren Audi

If you are looking for a new furnace the. You need to call Reliance, and ask for Jamey Kloostra!! We were so impressed with his knowledge and no pressure attitude!! Thanks again Jamey!! And reliance should be proud to have people like Jamey Kloostra working for them.

Dorothy Eves

I rented a reverse osmosis off Michelle Bosch she did an excellent job explaining the benefits and I won't go with out now. It gives my family a sense of security knowing what we are drinking. I would recommend Reliance to anyone. great work

Merissa “Rissa” Fox

Today I had a technician by the name of Jeff come out to repair my hot water tank. He was very profressional yet relaxed and friendly. Even had to leave and drive an hr to get a part and return. Thanks so much for your help. Thanks reliance for hiring great staff.

dereck holmes

Thanks for the excellent service.

Debbie Wright

Will from Reliance came to my house on a Friday night overtime after we had a flood. He explained everything to my husband and I. We are very please how we were treated. Very happy to have him in our house. Very knowledgeable.

Jesse Braswell

Great team! All the way from the call handlers, to the technician to the manager that called me to ask about my experience. All very professional and courteous. Plus, my furnace was serviced in a timely and affordable manner. Thanks Reliance! I will be telling all of my friends to call you for their HVAC, plumbing, electrical and water purification needs!

Carol X

Awesome Awesome Awesome!!! Was lucky enough to have Jamey Kloostra from Reliance over to discuss furnace and ac replacement options, and I was so thankful for Jamey going through all the details of the equipment, how things worked, rebates, and going over the numbers to allow me to make the best choice for me. Jamey, thank you again!

Pat and John McNabb

The two fellows we had,Shane and Steve were quick and efficient workers. Very neat and careful. We were very surprised at finding out all that they did (new furnace and a/c ) and how they were going to work. No puzzles left for us to deal with. Very important when spending that kind of money for retirees. And this was all made possible by Rep. Scott Donaldson and repair man Joe Figliomeni. Great job by everyone

Chico Gmeterick

My problem with my water heater was dealt with the very day i reported the problem. The service man showed up within 5 hours and had the problem fixed in less than a hour. He was very friendly, polite and efficient.He diagnosed the problem quickly which was a defective valve, replaced it , cleaned up and was gone in less than an hour. I am very pleased with the response time and service.

Liz Phair

A great experience with Reliance this summer. First replaced a central air unit. They were fast and left the site clean. Then the hot water tank, he was again very fast and left the work area clean and tidy. I'm glad we called them!!

Yen Res

Wonderful job by Jamey Kloostra from Reliance. Very smart and answered all my questions. Thank you

Trever Selkie

Just had a great experience with Jamey Kloostra from #Reliance. Needed a new furnace quick and Jamey did such a great job going through all the features and benefits of each option. Well done Jamey!!

Kathy Soper

Both guys were great very pleasant they knew what they were doing very professional I would recommend that they get a bonus for the way I was treated and my family was treated.

Danni Rogers

Another wonderful experience with the people from Reliance. I was having issues with my furnace, I called in, within two hours Jamey Kloostra was there to go over options to replace my furnace. Jamey was awesome!! Reliance is Awesome!! Call them

Russell Daughtŕey

Awesome job install of new Heating/Cooling system in my home by Mike and Ali, 3 day job done in 2. Removal of 2 old furnaces and gas fireplace and installed one furnace and air conditioning. Clean up was spotless and they very informative of new equipment knowledge and teaching how to use new thermostat, with helpful hints for maintenance. Wouldn't go anywhere else, these guys know their stuff. Russ Daughtrey Sarnia,ON

Lauren McFadden

Jeff, the Reliance tech has made his third trip to my home since I have been a customer of Reliance. He has always been professional, knowledgeable, and very clean in all of his visits. I appreciate the timeliness of his visits and the phone call made when he is on his way. He deserves 5 stars. I recently had a bad experience with online booking - I booked an appointment online, received a confirmation email, but no one showed up. When I called Reliance to rebook and find out why my appointment was missed, I was not met with great customer service. That being said, I mentioned this to the above tech tonight while he was at this appointment and he went above and beyond to make this issue right.

krystalh Roberts

Highly recommend them, they had a difficult job at my house as we have a very tight space and we couldn't vent a tankless outside due to big deck. They worked quickly to figure out a solution and came up with a plan that fit my families needs and the space available to work with.. loving my 60 gallon hot water tank . Thanks again

Laurie Jefferson

Will came to visit us about a reverse osmosis water system. He was very professional and delightfully thorough and entertaining. We will use Reliance for all our HVAC needs going forward.

Cal Gardner

Excellent professional service. .Knowledgeable. Courteous. Thank you so much Ian for all your help in getting our furnace and thermostat back on track . Much appreciated!!

Ean Duplessis

Recently had new furnace and air conditioning unit installed...very impressed with the service as a whole. Donna Ingratta was the Reliance Home Comfort Representative and she was excellent to deal with. Donna was informative and knowledgeable on the products and services. ..professional by all accounts. Delivery and installation was quick and precise. ..very happy...Thank You Donna...pleasure doing business with you....until next time.

D.R. & R.B. Leatherdale

We were very pleased with the quick and efficient service from Reliance. We will continue to use Reliance for all future needs they offer. Donna

william karr

Excellent

Shelley Jones

We called Reliance because our hot water heater wasn't working. The Technician(don't know his name) came the same day to fix it. A couple hours after he left, we discovered a leak and had water leaking all over our laundry room. Fortunately, the leak was not related to the first repair. Unfortunately, when we called Reliance, we were told that nobody could come back until the morning. I probably handled that call a little less patiently than I normally would. Despite the fact that Reliance had to listen to us get angry, they still sent their Technician, Dan first thing in the morning. Dan was amazing, corrected the leak right away and discovered that we also had a vent leak. He wanted to take care of it right away so he called in to request permission to repair it. Dan's professionalism, his attention to detail and his obvious concern for his customers were all very obvious. We can't thank him enough for everything he did!

D M

Great job

Mary Kemper

Had Will Carrie from Reliance our to quote for new air Conditioner. Very open and honest. Highly recommend!!

LanosSillvazure

Will Carey from Reliance came over on a Saturday to help with our furnace. Turns out we need to get a new one. Long story short, after we were given the options, we decided to rent a new furnace AND AC for something g like 150 bucks a month. Inexpensive, efficient and if something goes wrong, the fix it for free. Great deal, highly recommend!!

Sandy The sandy

Great experience from the moment The process started. Jamey Kloostra was amazing and I can’t thank him enough for his honesty and making this process as easy as possible. No other phone calls needed expect to Reliance and please ask for Jamey Kloostra, he’s the best!!

Rye

Always great service by the plumbing team!

John Starks

Jamey Kloostra made us feel very comfortable and was a pleasure to deal with. Honest guy who we would recommend all day every day

Jake Johnson

#Reliance fantastic experience with reliance. So happy with everything and the new furnace is amazing. Thanks Jamey Kloostra for all your hard work. You were awesome to work with #callJamey

BILL MUGRIDGE

Guys were on time did a great job cleaned up their mess. Easy to talk to highly recommend their service. Dave was there the next morning taking measurements and explaining everything. furnace installed the day. good job guys thx

Mark Bibby

Had a service call and they sent Will Carey. Awesome guy, very informative and honest. Very happy with him and Reliance.

Jordan Jacklin

Jamey Kloostra was who I dealt with. He was fantastic! Excellent client centered care and focus. Everything was set up and installed based on by availability! I'd definitely recommend!!

Andrew Hawkins

Two installers did a fantastic job. Both very professional and courteous. Good explanation of all work performed as well as instruction on how to use everything. Both were very respectful of property and cleaned up nicely at the end of the job.

Ruth D'Silva

Jason was professional, friendly, and knowledgeable. He was here to install a new water heater and venting pipes. He happily answered all our questions and cleaned up the area after he was finished. We appreciate the fine work!

Barb Parker

Plumber called in advance, was polite, on time, did a wonderful job, made suggestions and went above and beyond with his service. Very happy with the service call.

Maria Yest

I have to recommend Michelle Bosch, she is so sweet and full of answers.

Peter Brown

Jamey Kloostra was very professional and walked us through every option in great detail. Made us feel very comfortable in our decision and we appreciate all his hard work

steve Wilson

Excellent sales person. Dave explained everything thoroughly and discussed all options. Friendly and knowledgeable. Install was on time and clean up was amazing.

Shawna Douglas

Great Job by Jamey Kloostra and all the rest of the crew! Jamey made this as easy as pie!! New system is amazing

Linda Morin

On May 15th 2017 , we replaced our furnace and Mike Jackson #5074 did the installation. He did this installation very professionally. He explained the ins and out on this new furnace. I would not hesitate to recommend him to future customers

Lee Seguin

Your salesman, Jamey Kloostra was very helpful with making us decide to purchase a new furnace and air conditioner recently. He answered all our questions and took the time to explain everything we needed to know. We highly recommend his expertise to anyone. Reliance Home Comfort is lucky they have him on their team! He is definitely a team player! Good luck Jamey in the future. We both wish you well in the future.

Paula Combs

Wonderful job by Jamey Kloostra!! Would highly recommend calling Reliance if you need a new furnace they are a big step above the competition and I mean a big step! Call a d ask for Jamey

Cindy Wilson

The replacement of my hot water heater was responded to in a timely manner and quickly completed. Impressed with the tools provided to the technician to ensure their safety.

Brittany Cunningham

The Sales Associate came by my property quickly and she was very knowledgeable! She gave me all my options and worked within my means. I appreciate when a sales associate doesn’t tell you the options you can’t afford. The installation workers were very thorough and even came back the next day when I had a concern with how it was running. I am really happy with their work and will definitely be referring them to friends and family.

Tom Wright

Arranged for service by phone, date given. The day prior received a call to confirm attendance between 7 and 11. 7:15 am call from service tech advising he would be here in 20 minutes. Arrived at the time mentioned. Tim entered the house, put booties over his boots, masked and gloves as required by covis. Assisted in explaining thermostat to me and my wife as we had some minor issues, but explained and corrected. Serviced the furnace and was able to describe the model, location of manufacturing and parent company Napoleon. Then checked the air conditioner explaining it was a older model and could go south at any time but working fine at the moment. He then said a new coil was installed in the furnace which was a positive. He then checked our status for repairs and gave guidance in relation to it replacement parts. This was the most informative inspection we have ever had. He suggested getting a quote for AC and was told we had one last year. In discussion about replacement availability he was able to provide detailed information on all aspects, repair, instillation of a new AC. Top notch HVAC technician. Hope he returns on our next call for maintenance.

Matt Stratford

Wonderful company with wonderful employees. Jamey Kloostra was great to deal with. Smart and caring, Jamey went above the call of duty for us. Great job Jamey. Thank you Reliance

Bryan Chambers

Will from Reliance came to our home. He was very friendly, helpful and took time to explain everything very well; no end of patience. We would happily refer him to our friends.

Hank Quinn

Met Jamey Kloostra this week. He was very professional and went over all my options in great detail. Would recommend asking for Jamey if you need a new furnace or Ac.

Dianne Koole

Extremely pleased with technician who came to my house today. Right on time (so important to me), clean, friendly, very knowledgeable. Quickly found the problem. He told me what he was doing all the way through. He explained options to me WITHOUT pressure. Unlike the agent I spoke to when I called about the problem. WAY TOO MUCH pressure to purchase maintenance packages

Larry Anderson

Just an all around great experience with Reliance from start to finish. Jamey Kloostra went over and above the call of duty and we felt comfortable the entire time. No pressure. Smart fellow.

Caroline Bekkers

I love reliance home care. We have used their serviceman over a dozen times and never receive a bill. It is well worth the low monthly cost.

George Jacob

I had called to get servicing done for my water heater. Leland was excellent at walking me through the steps of maintenance. He showed me what to look for in the future and was a pleasure to work with. Excellent and timely service by the company and Leland.

Stan Keith

Techs were amazing and very informative. Jamey Kloostra from sales was awesome and smart as a whip!! Thank you everyone from Reliance

Dan Chauvin

Will was very helpful. He answered all our questions. He was very patient and professional. Wasnt pushy and explained everything. Excellent customer service. Thanks so.much!

D Fitz

Just a quick note to say how great Jeff was installing new water heater. Jeff went well beyond my expectation for service and would certainly refer Reliance to my friends or anybody that ask. And a shout out to Adam for his quick responds in getting someone out here. Thanks guys. We really appreciate the service. ( business owner)

Maron Elgie

Will Carey from reliance came to quote us on a new furnace/AC On a home we just purchased. I was blown away with how knowledgeable, kind, and forthcoming he was with our options. It really helped us in making a decision on which route would be best for our growing family and our older home! Thank you for your expertise !!!

tracey mcrae

Repairman was friendly and got the furnace working again. Unfortunately less than 48 hours later I had to place another service call. Both times the client service reps on the phone were great though.

Cacey Loo

If I go more then 5 stars I would. Reliance is a great company that has always looked after us. Jamey Kloostra, the home comfort advisor, was a pleasure to

Stephanie George

Will was very personable and informative. Fast and efficient service. Highly recommend this service!

Mike Rosseel

Will Carey from Reliance came over to quote a new furnace and ac. Very informative and helpful. I would recommend him to all friends and family who are looking to upgrade there furnace and ac.

Jojo Obrien

Had a great experience with sales rep Will Carey. Very informative. Highly recommend. Thank you Will

William Bain

Regarding initial quote; quick response, professional representative and no pressure tactics. Will did a great job!

Kelly L

Great experience with having my water heater installed. Jason and Dan were friendly and courteous. They arrived on the earlier side of the 4hr window I was given. Got the job done in a reasonable amount of time. I would definitely recommend this duo.

Amanda Pereira

After 2 days of no hot water, I was thrilled to have someone come in after hours and replace my malfunctioning hot water tank. Bonus points to Jeff the installer for being fast, professional, and courteous.

Brenda Menard

I would like to say that the servicemen who installed my furnace and central air unit (Ali and Mike) are the best. Super pleasant. Knew what they were doing and did not waste any time. Excellent service. Would recommend them to anyone.They answered any questions I had without hesitation. Showed me all I needed to know to run my new units. Gold stars to both. Too bad there are only five to click on.

Chris Archer

My water heater was broken, was not even 24 hours and a new one was installed, the maintenance guy had me back up and running with in a hour. If I could give some advice definitely rent makes life so much easier.

Cayden Dillon

We had an appointment with advisor Will Carey to inquire about installing an air conditioner for our very hot home. We ended up deciding to bundle it with a new furnace as Will was able to experately explain why bundling ends up being cheaper and much more efficient. We have had a wonderful experience with Will and the options offered to us from Reliance!!

Tiffany else

Will was fantastic. He was kind to us and our 2 boy. He was so helpful and explained every thing so we could understand and we felt like we knew him for years.

Lynn McEwen

The technicians, Jeff and Dave, were exceptional in regard to their professionalism and customer communication skills. They worked quickly and efficiently, and ensured that we were comfortable with our new tankless unit prior to leaving. Jeff and Dave, we appreciate you very much! Thank you!

Nicole and Jordan Thompson

Reliance was courteous and did an amazing job installing our new hot water tank. They folded out drop mats all the way from the back door, to their work area in our home. They didn’t leave a single boot print in our home. Afterwards they took the time to make sure that we knew how to operate our new water heater before they left. Thank you Reliance!

Hutch 25

Great job, very professional, and the workers were very nice.

Rachel Giacomin

Jamey Kloostra was extremely helpful when we needed a new furnace. He reviewed all of our options thoroughly and answered all of our questions. We had a very positive experience. We would recommend him, and therefore Reliance, to anyone.

Robert ferrell

Hats off to Jeff & Chris who just installed a new tankless water heater at my home. They were fast, friendly and very informative. Great Job

Gagan Brar

Keith was excellent, extremely knowledgeable and very helpful. We love our reliance products.

Angela Bailey

Will was terrific. The whole process was simple and quick. On install day he really went out of his way. The installer was polite, informative and very respectful of my home. I would definitely recommend their services.

Carol Chacon

Absolutely amazing service and assesment! Thank you very much Tim! You walked me through the process and explained everything with clarity, transperancy and answered all my questions.

mike hopkins

We were happy with our experience. Jamey was very thorough in answering our questions. We are glad we chose Reliance and would recommend to anyone.

Mike Harte

Tim did a great job and kept us informed of what he was doing. 5 stars.0

Paul Tyndall

Will from Reliance came over. He was very knowledgeable about all the best options and products. He was also very polite and pleasant.

Len Makrs

I needed a new furnace and I am so glad I called Reliance. Jamey Kloostra provided me with multiple options and we came up with the right fit for me. Thanks for taking the time to answer all my questions in great detail Jamey!! Call Jamey for your furnace needs, you wont be disappointed.

Stuart Murphy

Will Carey from reliance came to help with my furnace. He was very informative. I highly recommend .

Paul James

Jamey Kloostra came to my house to discuss my need of a new furnace, I had my furnace installed the next day!! Very pleased with the options presented and the no pressure conversation I had with Jamey. Very pleased with Jamey and Reliance as a company for all the help

Val Prior

Ron and Noah were the best. They had a very busy day and still showed up to complete the job after hours. Both were very professional and went above and beyond to complete the job. They made sure everything was put back the way they found it. They did an excellent job and I would not hesitate to ask for this team again.

shannon janssen

Will Carey was excellent and very knowledgable about the products I needed for my space. I appreciate his schedule availability for the weekend. I feeling very comfortable and confident with his ability to accomplish what I need set up. I would definitely recommend him to my family and friends.

Francis Lee

Jamey Kloostra was very smart and funny. We loved meeting him and dealing with the rest of the crew as well. Best heating and cooling company around by a mile

Glen Hamaguchi

Jeff, the Reliance technician did a fantastic job replacing the old tank. He was a total consummate professional.

Michelle Amin

Very punctual and professional.

Peggy Geromette

Jeff worked quickly to replace my old water heater in rather cramped space. Professional, courteous, and friendly service. Very pleased.

Giovanna Good

Very happy with our service today from Ron. I appreciate that he called when he was 5 minutes away and was here right on time. He was very respectful of COVID precautions and just a kind man overall. He identified the issue with our toilet right away and was able to repair it on the spot! Super quick and efficient! Highly recommend ????

Shelly White

Great customer service! They provided knowledge guidance about my home needs and went above and beyond to install a new furnace and air conditioner in a timely manner. Very professional throughout all aspects of the purchase. Highly recommended!

Bob Dobolina

Great job Dave and team. Thank you.

Wes Smith

#Reliance is a great company and Jamey Kloostra did a fantastic job of going through all the options they have to offer, and I would recommend Jamey and Reliance to anyone looking for a new furance. Call and ask for Jamey!! Well worth it

Barb Osmon

Donna was wonderful. She had my furnace and air conditioner installed with days of my purchase. We are very pleased with her follow through.Throughout my renovation of my home. It was the bright spot. Thank you Donna.

Irma

Thank you Reliance for your awesome service, and thank you for sending Jamey Kloostra to help us pick our new furnace!! With all the options out there is was great sit down with such a professional who went asked us the questions needed to determine what we needed, and we are so glad we call Reliance!! Call Jamey today if you need a new furnace, tell him Irma sent you!!

Deb Siebert

We were contacted by a wonderful Home Comfort Advisor Brad Dunbar who was available to us from beginning to end. He was so knowledgeable and helped guide us through the process answering all of our questions. We purchased a furnace and Air conditioning unit and humidifier on May 18, 2017. The installers Mike Jackson #5074 and Ali #4145 were very efficient and replaced our equipment quickly and with very little disruption to our home. We would highly recommend Reliance to anyone!!!!!!!!! So Pleased!!!!

Rob Laws

Jamey Kloostra is a great advisor and a better person!! No pressure at all, just honest and wants the best for you.

Shazim Hosein

Zero Star. I was extremely disappointed by my experience. Here are my details. ..Sales agent booked the wrong furnace to be installed even after taking measurements. Sent 5 inch filter to be changed once a year but again was not the right size to fit the space. ..Signed me up for a chlorine filtration system but failed to mention it was the size of an oxygen tank and would not fit in my space. ..1st time Technicians came to install the furnace and removed the old one. Scratched up my newly painted laundry room floor and left mud in the room. Installed thermostat upstairs leaving mess all over the floor. . ..BIGGEST ISSUE did not install my piping correctly CAUSING HALF OF MY BASEMENT TO FLOOD. ...They sent a technician to fix it 730pm to 11. He showed up at 11 and left at 11.51. Then proceeded to sit in his truck in my driveway until almost 1am. This is on my security camera. ..The lady on Reliance customer service said to me "Get a mop and start mopping" it might take a day or two. . I spoke to managers from all over the city. About 4 different people and my sales agent was ignoring me the entire time. BIG ISSUE. The INSTALL MANAGER was extremely rude saying " I HAD NO COMMON SENSE I SHOULD HAVE CLEANED UP THE WATER MYSELF" SALES AGENT DISAPPEARED WHEN THIS HAPPENED .......It was to the fault of a bad install that my basement was flooded. My floor ruined and had to be repainted. I had to shut off my water and furnace for 6 hours. Got a cold and was sick. ..I UNDERSTAND STUFF HAPPENS BUT THE END RESULT. I was made to feel horrible by the install manager she told me I should have cleaned it up myself and painted it. I had just had a flooded basement and Insurance just finished doing the work and fixed it. Reliance knew this going in. Only to flood it again.. The WORST was the lack.of empathy from the Manager and the extreme lack of communication from the sales agent who came to my house in helping me through this. ...I'm still awaiting my written new contract. They did promise to give me some credited months towards the furnace. But the total disrespect from that manager and bad treatment was one the the most disgusting things I wish it was on the company recorded service and not there personal number because I would have loved for an upper management to hear that conversation. The water went over the ledge into my water heater area. I did my best to mop and clean even though it wasn't my fault. I shut off the water. I have some pics after I got fed up of cleaning it was alot better now but you get the idea. I wish I could post a video... when are they ever sending me my email with my finalised agreement... This was horrible CUSTOMER SERVICE and THE MANAGER I DEALT with she was very unprofessional in dealing with me. SAYING I HAVE NO COMMON SENSE AFTER THEY FLOODED IT. look at the pictures and picture before i dried it to this state X5 over my ankle in Water!!! The paint lifted and bubbled after this as well.

Mike Mihalich

Andre is top notch! Would recommend to anyone and everyone!

Brittany Belmontes

Will Carey from Reliance was here giving me quotes for a furnave and ac!! He was super sweet and answered all my questions, he went above and beyond what we expected! He did his best to help us understand how everything works and what will be the best option for us! Thanks, Will!

Hayley Waugh

Will from Reliance came to my new home today. He was fantastic and answered all my questions about a new furnace and AC rental, he was very informative and helpful during this process! I appreciate all his hard work and time. Great job!

Jesse Court

Was very happy and pleased with Jamey Kloostra’s appointment regarding a potential new furnace. I am the proud new owner of a beautiful Rheem Furnace. Thanks to Jamey and the install team. Great job.

Jake Teek

Jamey Kloostra from Reliance made the process of replacing my furnace simple and very easy to understand. I had a few companies in but Jamey stood out from the bunch. He was the only one I felt no pressure with, which was a huge factor in my decision process.

robert Gander

We would like to Thank Shaun and Kyle who installed our new AC . Bob and I are Very pleased with the professionalism they showed . They were on time very accommodating with some spacing problems ,clean and informative on how to use our new unit. We would definitely recommend them and your company . Thanks again for making this experience not a nightmare as I run a home business and my clients thank you as well for staying cool. Jane Gander

David Bone

Jamey Kloostra was very professional and was not pushy at all. Gave us a few options to choose from and we felt very very comfortable in our decision. Call and ask for Jamey

Louis Potter

Jamey Kloostra just made the whole process great from start to finish. Would highly recommend calling Jamey if you are in need of a new Ac, or furnace.

Oliver James

We just met Jamey Kloostra from Reliance. Very nice man who gave us great options for a new ac. Reliance is a top notch company that truly values its customers. Customer for life.

Allan VandeVelde

We had hot water tank repair completed and the technician inquired if we had thought about updating our furnace and ac system. Reliance sent Keith Naicker to quote for us. He was very through, explaining our options and making sure we fully understood every thing. He was very polite and professional. Very pleased to work with him on this and hope to move forward with things very soon.

Brian Kelly

I had a spoken with a representative Saturday January 6, 2018 from reliance home comfort about getting a service for a water heater that I rent from them. they said that someone would contact me Sunday morning between 8am and 1pm and complete the service call .I waited but no one called or came. I understand that a water heater is not a priority but someone could have called to say they couldn't come and arrange for another time. After 1:15pm I tried recalling the service number listed on line. I've been waiting 100 minutes at this point listening to a recording stating that I'm important? this is 24/7 service? this is totally unacceptable I would love someone from Reliance to contact me and let me know how this is good customer service.

ktoews

I have no issues with the service repair people. They are always very professional and knowledgeable. My issues relate to the business as a whole. Reliance has been our hot water heater rental company for decades and were always responsive to our needs. In recent years, however, it is clear that they no longer have enough service techs to meet the demands of their current customer base. Calling for service with no hot water should not be met with a response that indicates that service will be completed in a few days or, in one instance , a week and a half. Although they did make it in a few days that time.' I will be looking at other options soon as they were unable to make it for the service call at the scheduled time and date arranged.

N Morrow

Hot water tank wasn’t working. Was in the following day to diagnose and it was replaced shortly after. Both repairmen were very professional and took the time to explain everything. Very impressed.

Frances Vickerstaffe

Hot water thermocouple and Hot water heater replaced

Jarc Mean

Dealt with Andre and he made the experience completely painless...very professional and knowledgeable...communication was fantastic throughout the process. Thanks Andre!

Bhavjot Brar

Keith was excellent and we love our reliance products!

Michelle Mitchell

Marcel was awesome! He came quickly, fixed the problem with ease! He was super polite and got the job done! Thanks Marcel! Plus...wore his mask the whole time!!

Rebecca Krumholtz

Big thank you to Jamey Kloostra and his team @ Reliance home comfort for installing my new furnace. Everything is working great and everyone I dealt with was very kind and professional. Thank you ☺

Nicole Braswell

I would highly recommend reliance, I had a great experience!

Stacey Reif

Jesse was diligent and took time to not only fix the problem but also verify everything was working as it should.

Joe Rombouts

Michelle Bosch came out to my house and gave me a quote for a new furnace. She was professional, and very informative. When I am ready I will be going with Reliance. great job Michelle would recommend her for sure!

Muriel Blake

The technicians replaced my outside furnace with a new inside unit. They were pleasant, efficient and professional and completed the job in one day. They explained how to operate it and they thoroughly cleaned up on their completion. Great job gentlemen! Muriel

Nicki Krohn

Marcel was incredible. I can’t say enough about how personable and knowledgeable he was.

Paul Robs

Jamey Kloostra came over to discuss replacing my furnace and ac, both old and not working properly. After speaking with Jamey about options I was very impressed with his knowledge and the options I had with Reliance. Jamey made this process very easy and helped me understand everything. Call Jamey for your Furnace and Ac needs, you will not be disappointed

Cody Time

Jamey Kloostra was a true pro. Smart and made everything make SENSE. He took the time to make sure we understood everything and we felt zero pressure with him, and he was the only person that we met that we could say that about.

Diane Brown

My furnace stopped working on Sunday. I called Reliance and was able to get an appointment first thing Monday morning. I have the Reliance Home Protection Plan. Ron arrived at the specified time, diagnosed and fixed the problem quickly and had my furnace running again and it didn’t cost me anything. ???? He was kind, knowledgeable and professional. Thank you!

Lukas Smiths

Jamey Kloostra was very smart and knew his stuff. Well worth having him give you options for a new furnace. I'm glad I called. Thanks Jamey

Mike Lone

Reliance is a great company with great people working for them. Jamey Kloostra was a pleasure to deal with and knew all the answers to my questions . well done Jamey

Darryl

The people doing the scheduling need some major training. 4 seperate times we tried to get them to come and install a sink. The first time the guy came but they didn't schedule it with near enough time to finish it. So we rescheduled. The day he was supposed to come they forgot to send the work order out to the tech and lied and said he came and knocked and no one was home (spoke to the tech about it and no work order was ever sent) we have now tried 3 more times to get someone to come and each time had a new reason they couldn't come. We have had an issue literally every single time we've tried to use these people.

Ann Skinner

Michelle Bosch was fantastic she was very informative Jeff Cavanaugh was very pleasant and knowledgeable Super guy Thank you both

Cory Chauvin

Has issues with our rented hit water tank, called and they had a technician out in less than 24 hrs... Jeff the technician was friendly, knowledgeable and quick... highly recommended

Mark Harold

Great experience Called on a Thursday night and the sales rep.was at my home the next day. Very professional and not pushy at all. Came back the following Monday and closed the deal. The next morning the installers were there and completed the job in about three hours. I would recommend Reliance to anyone. Top Notch Mark Harold

Karen Pepper

Will Carey was here from Reliance to give me a quote on a new air conditioner. Was very open n honest ..gave me a variety of options to work with ..very pleasant and informative.. great job..

Mike Ilisevic

Andre was very knowledgeable and helpful and the installation team were excellent. They answered all my questions

Verna M

I had a scheduled appointment with Reliance for home maintenance. The service representative, Marcel, is good at his job in answering my questions, explaining the process of what I need to do for the future longevity of my furnace and central air. I would certain recommend Marcel to other customers because he assures you understand what needs to be done. He is a good listener. On a 5-star rating I give him 5 Stars. Thank you Relaince Home Comfort for hiring this young man.

Lana Robinson

Tim T to the rescue! We had a new Reliance furnace installed in February, when the hot weather hit we turned on our A/C and it was freezing up. Tim came in and was able to diagnose the problem and fix it. He took the time to explain and show me what happened. I felt very comfortable with him being in my home, Tim truly went above and beyond for us and I would recomend his service to everyone. Thanks Tim!

Marie Smithers

Love Reliance. They have the best customer service. The technicians are just the best. And we just had Jamey Kloostra from sales to help us in our quest to replace our furnace and Ac. He was very easy to understand and made us feel at ease in our decision.

Val Smithers

We just had Jamey Kloostra from Reliance our to sell us a new AC, and he was great. No pressure , other companies were not like that at all. Knew what he was talking about and we would recommend Jamey to all our friends.

Cathy Rawson

Your furnace techs, Shane & Jordan were punctual & polite. They removed & replaced old boiler furnace & hot water heater with combo boiler exactly as they described. Thank you Alex C. for the prompt scheduling & sending the right men for the job ????.

Verna Macleod

Today I received a service call from Ian from Reliance Home Comfort. Ian is a spokesman for the company. He knows his job and is quick to pick up what needs to be fixed or replaced. Reliance hires the best as I witnessed today. And it shows that Reliance is good to their employees giving them the confidence to do their right, the first time. Thank you Ian. Thank you Reliance.

Peter Heuston

I have never delt with a more unorganized company.

Roy Leach

Will was 10 min. early, was very knowledgeable in the products and installation choices. Completed contract in a reasonable time. Very helpful.

Tania Whyte

Technician came to do annual maintenance. Very knowledgeable and professional. I needed a new AC unit. Alex C. from sales came the following week. Extremely knowledgeable, detailed, kind and provided "over the top" customer service. What a pleasure. My new AC unit and furnace will be installed on Monday. Thanks.

Danni Anderson

Wonderful job by Reliance and especially Jamey Kloostra for explaining everything in such great detail and making us feel very comfortable the entire process.

Jacob Sprouls

The technician was polite and gave appropriate notice before arriving. The experience was stress free and informative.

Ted Ted

Jamey Kloostra came to our home to discuss replacing our furnace and ac, and absolutely blew us away with his knowledge and positive personality throughout the entire meeting. We would tell all our friends and family, and anyone who reads this to give Jamey a call if they are in need of a replacement. Well worth the call, thanks again Jamey.

Dennis & Michelle Koomans

Having a replacement water heater installed. All our questions and concerns were managed appropriately. Very kind staff.

Shell Hennaert

Checked our water heater. Very friendly and professional.

JoAnn Piva

Our experience with Reliance Home Comfort has been a great. We found the sale person and service were very educated in the product we purchased. Very clean and efficient and polite. Didn't try to sell us equipment we didn't need. Very knowledgeable and patient with us. Will recommend Reliance to others. Andy & JoAnn Piva

Garry Cummins

We had a new furnace, air conditioner and humidifier installed on May 2, 2017. We could not be any happier with the experience we had from the initial meeting with Mike Morphy to get everything set up and the two team members who did the installation - Mike Jackson #5074 and Ali #4145. They were pleasant, courteous, knowledgeable and professional. Would highly recommend them to everyone. Thank you!

Vicki Reeve

I was very pleased with my experience, techinan was knowledge, friendly and very professional. He came in a very timely manner. Excellent Service.

Lisa Unger

Reliance sent Will over to quote us for an air conditioner. Very informative. Great experience!@

LeoandTanya Dumoulin

Ron came to have a look at our AC system that stopped working on the hottest day of course. Ron quickly found the issues and fixed them and is doing a follow up with us in a few days to ensure repair. We use the Reliance maintenance package and it is so worth it! Ron was amazing and professional!!! Thanks you to Ron and Reliance!!!!

Ellie lynne Koopmans

Jamey Kloostra was great to deal with. Smart and knew his stuff. Would highly recommend Jamey if you call Reliance.

Dirk Notwitzkie

Jamey from Reliance helped us pick out the perfect furance and air conditioner for our house. He made it very easy to understand all the options and benefits, and we are very pleased with our decision to go with Jamey and Reliance.

ross hale

Great experience dealing with Reliance. Jamey (Home Comfort Advisor) was very personable and knowledgeable. Everything that he presented to us was delivered upon and in a very timely fashion. The installation team were both polite and professional. They answered any questions we had and did a very good installation, efficiently. Thanks to all of the Reliance team in getting our air conditioning up and running again during the hottest days of the year.

Amanda Hutchinson

Thanks for your help

Lynda Ruston

They provided prompt, professional and efficient service while installing a hot water heater. Outstanding service overall.

Barbara Watson

The Reliance technician (Chris F, Team Member Ul077) arrived at 8:00 a.m. after calling at 7:30 a.m. to confirm that this was a suitable time. We had asked for a service call because we had no hot water on Friday. However, when the technician arrived we had hot water. To us it was not a wasted call because the hot water heater is 5 years old and never been serviced. Technician was very cordial.and went about his work in a mannerly fashion.

fred kempkes

Will Carey arrived on time. Was well informed and convincing about renting a new furnace. I'm looking forward to doing more business with Reliance in the near future.

prabs naidoo

We had our furnace and aircon replaced by Reliance.Keith was excellent in helping us choose the correct units for our home.We love our new furnace and aircon and looking forward to the savings on our electric bill as the new units are energy-efficient.Thank you Keith.

Amanda Gurbert

Very great work, and very helpful representatives, I would definitely recommend Michelle Bosch

Julie Segarac

Had the SmartAir furnace and air conditioning unit installed. Extremely fast service, polite and very knowledgeable. Made the experience very pleasurable. Installation personnel friendly, neat and clean. Very happy with the entire experience.

Joanne Ross

We had the fellow in for annual check up of the furnace. Very nice man. However, our furnace had a leak and we had a new one installed. The sales fellow and the workers were a great team. I am very happy with Reliance.

Bob Lutz

From first calling to install 26 hours great job ! Great installation crew very professional very informative

Burt Anderson

Would highly Recommend Reliance Home Comfort to anyone looking for a new furnace. Great options and brands to choose from, as well Jamey Kloostra did a stand up job from start to finish. No pressure, just an honest guy who made this entire process pain free.

Pauline Hutchinson

They were very professional and did a great job.

James Johnson

Big thank you to Jamey Kloostra. Very big help in our time of need. Great options offered by Reliance.

Sam s

Jamey Kloostra came to our house to go over options to replace our furnace and ac. Jamey was very knowledgeable and professional, and took the time to go over each option in great detail, as well as the benefits of the units. He was a huge help in our decision and we cant thank him enough!

Larry Wood

We are most pleased with the installation of our furnace & air conditioner. The installers were polite, knowledgeable and efficient. The installers took every precaution to protect our home, both inside and out, during the installation. Their worksite was immaculate when they left after the completion of their job.

Christopher Reid

Just got a tankless installed and had a great experience. The work was very cleanly done and aesthetically pleasing. Dave was also very knowledgeable and answered all the questions I had with confidence and patience. I would recommend to anyone. Ask for Dave!

Debra Jeffries

Donna Ingratta was the sales person who I had the good luck of dealing with. In her visits to my home she was very informative about the product. As I know nothing about furnaces her information was invaluable when making my choice. Donna made me very relaxed and not afraid to ask questions. As the furnace was being installed she called to see how the progress was going. She followed up again to see if I was happy. Donna also helped with the rebate process. I just want to say Thank you Donna it truly was a pleasure to work with someone who enjoys their job, and it showed with your positive professional attitude. Thank you

Paul Rudloph

Jamey Kloostra did a great job. Really went through all the options with us and we felt very comfortable the entire time.

Lexi Smith

Reliance has always been there for us with quick and amazing service. When our ac broke down Jamey Kloostra was able to come over quickly and give us some amazing options to get us a new ac asap, installed the next day!!! Thank you Reliance

Lori McIntyre

Will, our salesperson was terrific. Discussed all our furnace options available and answered all our questions. Very knowledgeable.

Doug Walls

Needed a new furnace fast, couldn't believe how fast and professional the process was with Reliance, called one day, installed the next!! Jamey Kloostra made it happen and we appreciate all his hard work

Dan Ilisevic

Jeff was at the house before the time window that Reliance gives you even started. He diagnosed the issue within minutes. He changed the part and I had hot water within 45 minutes. He explained other products they have and was very professional. That type of service is why I stay with Reliance.

Amanda McWha

Recently had Reliance out to install our Reverse Osmosis System! Plumber Matthew did a great job. He was on time, called ahead and completed install in a timely manner....even cleaned up before he left! Hooked up both to our sink and our fridge! He took the time to explain how the system worked! Very impressed! Will recommend to family and friends!

Todd Goudreau

We had Michelle Bosch come to our home. She gave us all the information we needed to make our decision on what was best for us and our home. Will definitely recommend her to our friends and family. We feel very confident in the products that we decided on for our home. Thanks Michelle and Reliance Home Comfort, Todd and Susanne