Reviews of FIRST ONSITE Property Restoration (Cleaning Company)

Lisa Haagsma

Initial contact was professional but they would not give a quote on how much the job would cost. When the work was completed, it was not done correctly and it was ridiculously expensive. Numerous attempts to contact project manager with zero follow up. Completely unprofessional.

Corrinne Wood

Absolutely horrible service. We had a fire in March, and FirstonSite is who our insurance deals with... We have gone months now with no work done, and no answers from them. After my issuance agent escalated the issue to management they worked 1 day, and now we are back to not returning phone calls.

Claudette Levaque-Rowles

About 10 houses on our street were affected with sewer back up. First on site was the first responder of the 10 houses. They were at our home in the afternoon to clean up the mess. The also are doing the restauration, the crew that they sent (sub contractor) Francis Heslop and crew did a fantastic job, very meticulous. Should be completed finish by the end of the week, minor details to complete. Would definitely recommend them

Jonathon Tsamantanis (Eastcoastrider71)

We had some damage from Dorian, not just us but the island and maritimes was hit hard. It took a bit to get the window done but it was not entirely FirstOnSites fault. Just as they were getting ready to do the last part, the pandemic started, employees are hard to get, well in the end Jeremey and his team did a FANTASTIC job. Yes it took longer then it should have, but there was extenuating circumstance, so If ever we needed them again I would without hesitation call them back.

Michael MacISAAC

We had an oil spill at a commercial building and the oil company called a different restoration company. After waiting many hours with no ETA, FirstOnSite was called to deal with the problem. Within 2 hours they had cleaned up the spill, isolated the spill site, set up air treatment systems and made everyone feel much better about the situation. The team was very professional and communicated effectively with all who needed information. I highly recommend their services.

Alexandra

Had one of your drivers almost hit me today trying to force his way into traffic. Do a better job vetting who you let behind the wheel representing your company.

Tracey Travis

After a basement flood, my insurance company recommended FirstOnSite Restoration, and I am so glad they did! Our floors look impeccable, and all the workers who assisted in the process were kind, hardworking, and efficient! The communication with this company was constant and ongoing from start to finish. Whenever I had questions, they would always get back to me and followed through when they gave me a designated time to work on my floors. I am so happy with the outcome and would highly recommend this company!! Rest be assured, if I ever need other work done, FirstOnSite would be the first company I call!!

Patrick Kozak

An outdoor Hot Tub Electrical Fire caused extensive smoke damage to the majority of our house interior requiring a major rebuild. Under difficult circumstances (Covid -19 Pandemic restrictions), First Onsite completed a professional rebuild in a reasonable time frame. With any rebuild, you generally get subcontract tradesmen (e.g. Protrades) to do the bulk of the work. The difference with First Onsite is their "Core Group" of supervisors and trades people who manage and execute the details with an eye to quality and a professionalism in completing the "custom work" - making a house a home again. First Onsite's Francis Savard managed our project and we are grateful for him and his team working when they could through a difficult period - at times, the work was being restricted due to Covid-19 protocols. In the end, and with a lot of patience, we got a solid rebuild thanks to First Onsite.

Len Shipalesky

Based on my experience with first on site, Terrible experience! The job has been going on for 6 months and still nowhere near completion. The guys working are decent but they come and go sporadically and only for a few hours at a time. If you want to feel like your situation doesn't matter and don't mind continually inquiring about why the job isn't being completed then this is the company to call. If not, call another restoration company!

Danielle Cartier

First On Site has been amazing to work with. We have mostly been dealing with Francis and I couldn’t ask for a better communicator. He returns any emails and calls promptly, he follows up with any work immediately and he’s all around a really nice guy. Thanks First On Site

Will Beleznay

Had a minor flood and they were quick to get to get things to my house dry! Awesome service.

Justin Cooper

Left the basement a mess, I spent 2 days cleaning out furniture that they left down there after a flood. They ruined a custom cupboard, with a tile finish. And they sat around and did nothing for most of a day. Me and my buddy did a better job than their 6 man crew.