Reviews of Mighty Maids Cleaning Services (Cleaning Company)

Amanda Korz

Amazing service. Great, friendly staff. Got every detail I wanted.

Jason John

First off - this is probably the first time ever I am writing a review because I am really that upset by this. Absolutely terrible customer service! I literally got a call 1/2 hour prior to a scheduled appointment for 2:45pm that the individual that was to come by has fallen sick. Incidentally, this individual only gets sick once a year - just so happened to be my lucky day. Mighty Maids is overpriced for the service and Jessica, the person I had been coordinating with did not even consider thinking about compensating me for the time I am here waiting for their team member to come by with even a discounted visit for the future. I would highly recommend that you save yourself the trouble and not bother booking with this organisation. This is the second time ever I have dealt with this organisation and the first time around they ended up cleaning my basement when I had specifically suggested the ground floor and bathrooms. Should have learned my lesson then! Buyer beware. -------- Follow up note from the owner's response - Yes, of course, I had to agree because there was no remedial solution to the situation that your organisation put me in to. In fact, I left the call disappointed because I really do not want to have to deal with a future situation like this and did not want to book another appointment even if I was free. Reviews on Yelp! are also telling of Client's recent experiences with this organisation.

Rosy Kumar

I ordered a move in cleaning service on June 10th, 2016. I signed a full contract with a very detailed checklist TWO WEEKS PRIOR to the cleaning including a description with personalized notes of everything that needs to be cleaned including my basement and light fixtures. This was sent back and okay'ed again, TWO WEEKS PRIOR to the cleaning because I was VERY anal about having a good cleaning job done before moving any of my stuff into the house. I had even called Jessica, the owner, 4-5 times to confirm timings, carpet cleaning arrangements, etc. When the 2 maids came in, on top of their rude attitudes they refused to clean my top cabinets in the kitchen as well as my light fixtures because apparently they didn't bring a step ladder. They also refused to enter my basement. They didn't sweep because they didn't bring a broom. They also missed my oven drawers, cabinets and fridge. This was all discussed multiple times as I am pretty anal and made sure nothing would be missed prior to me moving my stuff into the home. I called the Owner, Jessica King and she offered to have maids come in another time to clean up. I told her I don't want the same maids because they seemed very annoyed when I pointed out missed areas and I felt they weren't good at their jobs. As I kept calling/texting Jessica the following week to schedule something in she said she would have to charge me as she cannot have someone clean for free. I had already paid $150 cash and was going to pay the rest when I received the full service I paid for as I refused to pay the full amount until I received the service I paid for. I argued with her and even sent her pictures of the terrible job and she had the audacity to go back on everything we agreed on. She said I should have provided a broom and step ladder and light fixtures are not included. I have a copy of the contract where this is all included so I am not sure how this company stays in business. The cleaners were rude and bad mouthing the owner Jessica saying that she couldn't run a business if her life had depended on it and hardly communicates with her employees. This is apparent as they stated they had never seen my checklist of what needs to be cleaned before. Jessica had stated that the maids review this prior to coming in and won't miss a thing. This was an absolute waste of money for me and I am terribly disappointed. They literally have robbed me of my money and I had to hire another company to clean up the mess they made. All of a sudden the terms had changed and Jessica was stating light fixtures were not included, basement can't be cleaned, the payment was per hour not job, etc. Jessica basically went back on everything that was discussed so I am absolutely dumbfounded. They also cleaned with dirty rags throughout the house and made more of a mess they came with. Also, if this is a move in clean, the assumption is that I don't have ANYTHING in the house as I have yet to move in. Even then, I would have provided the necessary items if I was told ahead of time. Avoid at all costs and please refer to pictures attached as I would never falsely accuse a business of anything not accurate or from my personal experience. Needless to say they have been reported to the Better Business Bureau as I hope this never happens again!

Damian Jamieson

Honestly, they were very nice and did a great job. Got into all the niks and crannies and they did not hesitate to follow all my little requests! Great business

Ami Warrington

If you want a very run around job done, hire this company. They had two girls in my home for 1:15hrs and didn't vaccum nor wash the floors. Also the dusting was done very poorly. The girls also left 10 minutes early. When I contacted them about it they sent somebody back to 'fix' it, yet the floors were still terribly done on the main level with dirt everywhere and the floors were still not touched (vaccumed or mopped) on the upper level. They have very low standards of quality. This is not the type of service I expected. Very disappointed.

Gabriela Rojas

Love this cleaning service, they always leave my house spotless.

Ashley Pearce

Wonderful customer service. Very pleased with their services. A regular customer for a reason :)

Sandra Ruth

Very pleased with the cleaning products your company uses... I can never get the water stains off the faucets and your ladies worked magic!! Thank you again

Kyle Ruth

Talk about clean!!! These girls know how to clean! Always on time

Samantha Rumley

I used Mighty Maids services recently as finding a reliable cleaning service has been proven to be difficult. They came at a convenient time for me and left my home absolutely spotless. I would highly recommend their services & at a very fair price!

Stephanie Galea

We have been looking for a cleaning service for months and I am so glad we came across Mighty maids! There service was not only excellent but for a fair price as well ! They went above and beyond with the services provided and I couldn't be happier. They will not disappoint you !

Martikka Thorne

As a mother of toddlers you don’t have time to do detailed cleaning. I reached out to mighty maids and left they my house spotless! Great service I’m looking forward to our next cleaning !

Yella Laperriere

Good Staff, got the job done down to every detail asked. :)

Danielle Yake

I had scheduled a move in clean as I was moving with a newborn. I was shocked to see most of the cabinets dusty and unwiped, the stove top and sink were forgotten, none of the closets cleaned, chair rails filthy, California shutters dusty, light switches dirty etc. If you are hoping for a deep clean, you won’t get it.

Katie Toner

Great service, friendly girls who come in and attention to detail would definitely use them and will be spreading the word about hiring them won’t be disappointed

kitty T

Horrible company They over charge you for the quality of clean you get. Also they have a habit of not showing up when they are supposed to and then rush the job when they reschedule you to " fit you in" another day.