Here you will see the feddbacks of real people like you who purchase the products and services of John The Plumber (Cleaning Company) in Brockville area (Canada).
At the present the business gets a rating of 4.4 out of 5 and the score was based on 14 reviews.
You may have noticed that it has an average rating is very high, and it's founded on a more or less high of reviews, so the assessment is rationally faithful, although it does not have a elevated number of assessments to confer it total credibility.
As you know, we don't usually stop to write opinions when these are correct and we usually do it only if we have had a problem or issue...
This Cleaning Company is included in the category of Plumber.
They've done work for me in my home and at my office on multiple occasions. Each time they have provided excellent, professional and efficient service. My go-to for plumbing. A hearty and heartfelt recommendation.
I called today to request a service call and I was asked for my postal code. Then I was told that they don't service my area. John the Plumber is based in Brockville and I'm in Maitland which is 8 km away. That's an 8 minute drive ????♀️ I asked why? She said we have a 6 week waiting list in Brockville. Ok but why don't you service Maitland? No good reason just that they don't service our area. Needless to say you should really make it clear on your website what areas you service and ones you don't. To me this is illogical as I see John the Plumber vans driving on the 416 going who knows where but it's definitely more than the 8 km distance it takes to get to Maitland!
Booked the plumber service twice. The first one, the plumber called to postpone the service to another day, I had to call another company. The 2nd time, the plumber did not show without a notice. I called the company, then the plumber show'd at 6pm (booked 1-4pm). He asked to charge $189 to open the wet drywall for investigation (besides the $40 checking fee). Then he did nothing and left. What kind of a nightmare.
Service was quick and friendly, I have used John the Plumber before and will again just hopefully not sooner than later :) I would recommend having a leaking shut off valve replaced and it was not as expensive as I thought!
Great service! They responded really quick when I had an emergency.
Excellent service. Repairs made fast and very professionally.
We replaced the counter top in our kitchen but I couldn't connect new sink strainers to the old PVC drain piping. I couldn't figure it out. However, Travis (Jardine) did in about two seconds and had the sink strainers connected to the old piping in about ten minutes. No charge. Thank you Travis.
I had a toilet not flushing properly and 21 women coming in 2 days for a baby shower! I called early afternoon on a Thursday, and David and Chris arrived at 9 a.m. Friday morning and fixed the problem by replacing all the faulty parts in the tank. Works like a charm. Professional, friendly service and cleaned up afterwards. Reasonable fee for timely service. I would use them again :) Lisa & Tim, Kingston
This is my first experience with JTP and I couldn't be more impressed. They were professional without being scripted, quick, on time and Rick, the pro that fixed the leak in my shower was a pleasure to deal with. Their follow up is truly admirable, I received a personal email after completing the survey, and their rates are competitive. Will use for all future plumbing needs. Highly recommend this company!
Customer satisfaction is a top priority for this company. I have reason to believe they go the extra mile to satisfy the customer. The work of the plumber was good also!
John The Plumber did a great job fixing our shower faucet! The service was fast, reasonably priced, and very professional! We will definitely call them for any future jobs!
One of my toilets started leaking and the plumbing in my home was unfamiliar (not the copper or pex). I called John the Plumber and was very pleased with the way in which I was treated. I shut the toilet off and they came early the next day. Brian did not withhold any possible complications on the job (albeit the professionalism he demonstrated was second to none) but avoided all of them. They come highly recommended by my family and I. The finished result was 100 times better than what he started with! Bravo zulu.
Horrible experience especially when being reliable in a contractor is necessary.
Too expensive
Excellent work, and respectful on the job site.
Very responsive, however steep price and only offered a fixed rate of $499+tax to replace a standard faucet.
Great and helpful team!
When we bought our 100 year old farm home 7 months ago we were informed by the insurance company that we had some plumbing work to do. We needed to fix our waste pipe to our septic and replace our galvanized piping. I called John the plumber and set up a time for them to come see the job at hand. I was fully expecting to spend a grand or two in repairs as these jobs are never easy. James showed up, took a look at the work and quoted me such a low and fair price that I called the office immediately to set up an appointment. James sbowed up on time and had the job done perfectly. He even helped me with my sump pump that was giving me a hard time. With such an old home we ran into a slight problem with out hot water upstairs after he left. I called the office and he was here the next day and fixed everything up. He even brought our two dogs some treats. Having James in our home with my 6 month old daughter and my wife I felt completely at ease. Very nice, honest company. Great work. Thank you James!
Highly recommend. Ricardo was very professional and personable. Unclogged sink and explained the problem and future solutions for if it happens again.
John the plumber was recommended to me, and I highly recommend them as well. Very professional, accommodating and fast. Thank you so much for your work!
John the Plumber has Fantastic Customer Service and quality workmanship. We've had the pleasure of Brian, James, Chris and David all do work for us over the past year and we have had a great overall experience. Mechelle has been a pleasure to speak with for scheduling and invoicing services. They've all been professional and reliable. Thank you all, and keep up the great work!
Excellent work.
Ricardo did a great job quickly clearing our clogged kitchen sink. Big thanks!
Rick and April were friendly, courteous, and professional. They creatively solved our issue in order to avoid any destruction, ultimately saving us money and reperations. We Will be using their services again.
— Update — I recently received a call from a new customer satisfaction rep, Jacob, looking to rectify the situation. He listened as I explained the situation and offered to send someone out to fix the issue. I, however, had gotten the issue fixed in the months that passed so he was able to offer a refund of $150. I appreciate receiving the call and the effort made to win back my trust. I may give them another go if it’s an emergency, but for small things I’ll likely try to figure it out myself first to potentially save some money. — Original Post Below — Called to have my toilet looked at because there was a leak and the toilet was rocking. They determined that the leak was coming from a bolt in the tank and replaced a washer inside. They also claimed to have stabilized the base. The visit cost me $452. A month later the toilet started rocking again and I started to notice that there was a leak coming from below the toilet. I called to see if they could send someone out to take another look and was told I would be called back. I never heard back. I don’t believe they properly addressed the rocking issue in the first place which may have lead to damage to the wax seal causing the leak. I’m disappointed that I didn’t receive a call back.
The guys were fast..but 245.00 to replace a pump in the reservoir..!! I have had work done before..but this is top money for what is a minor plumbing job..Ask their rates first..They want 40.00 for a call.. But there is a warranty on the work.. Shop around!!
I am so happy with my service from John the Plumber! I have had terrible service in the past (when I was in Trenton) so it was nice to have things go so smoothly and professionally with Rick, who obviously knew what he was doing. I definitely recommend John the Plumber and I will continue using their service for plumbing issues.
It was a big job but he did it in just a couple hours. He came quickly as well
Professional, on time and polite. How a business should be run. 100% satisfied customer
Replaced defective sump just in time for big rainstorm
I have had John the Plumber into our house on 2 separate occasions and the work they provided was exceptional. They were on time, professional and extremely knowledgeable. I would highly recommend this company to anyone needing emergency plumbing services done right. Mark Jamieson
Had John the Plumber Kingston replace a few shut off valves. They were friendly and professional and we were happy with the work. Had them provide a quote to replace some waterlines. After waiting a week or so had to contact them to get the quote in writing Requested to make a few changes and confirm a few things in the original quote through their online platform. Never heard back from anyone. Contacted the office and they apologized and said someone would be in touch to review the changes. Contacted the office two more times and each time was told that someone would be in touch to review the changes. Confirmed they had my contact information. Never heard back from them. Not the biggest deal just more annoying than anything.
Punctual, clear with quote, competent in the work, always courteous.
Quick and efficient service. Friendly and accommodating. Will use again!
Was very pleased with help received from JTP and Rick. We called during the weekend and scheduled a Monday visit to clear out our kitchen drain. Rick was very professional and helpful in that he told us what he was doing and why. Not fun to have a slow moving drain but Rick was definitely helpful in overcoming that challenge. Highly recommended.
Our hot water tank broke. We called our rental company and they couldn’t fix it for days. So we called John the Plumber in Kingston and they came right away and installed an new unit with in hours. Very happy with their quick service.
This is the second time I've used John the Plumber and have been very happy with the service both times. The plumbers (in this case Travis) were friendly and competent and helped me find the best solution to my problems at a reasonable price.
UPDATE - John's to the rescue again!! Brian from John The Plumber in Kingston was here today to help me with an issue I was having in my basement. He and his apprentice did some investigative work and discovered what the cause of the issue was and will be coming back next week to address the bigger picture (for now, the immediate issue has been remedied). This is the 4th time I've used John The Plumber in the past 3 years (I live in weird old house) and every time they have arrived on time, done great work and provided courteous and friendly service. Thanks again!! I had an issue with a toilet in one of my bathrooms in my home. I had a plumber in last month to address the issue, install a new faucet and unclog a drain for me. The fellow I had in told me that there was nothing wrong with the toilet (the tank was very slow to refill) and he did the other jobs competently. The toilet never did work properly though. I contacted John's yesterday, they had a service person (James) at my home this morning. He quickly diagnosed the problem and the toilet is now working perfectly. I can't say enough I much I appreciated how great this company is at communicating with their customers and the speed of the service. Their prices are VERY competitive. I'll be calling them the next time I have a problem in my home!
I had John the plumber disconnect plumbing to old sink in perpetration for counter top installation. I then had John the plumber come and install the new sink, taps and replace the old piping from the sink with new piping. These two jobs needed to be completed at a time that coincided with the counter install. The counters were weeks late in being delivered and John the plumber accommodated the counter delivery schedule. Ricardo Carina was the plumber who came assessed the job and provided us with a quote and he did all the plumbing work. Ricardo is conscientious man who took pride in his work and explained what needed to be done and why, he tidied up and respected social distancing and wore a mask. I hope I can get Ricardo if I have plumbing jobs in the future.
Had some leaks in my water pipes so called John the Plumber. Ricardo called ahead and was able to come earlier than scheduled. When he arrived he gave a couple of options of how to fix the leak and explained why he recommended what he did. Was done in a timely manner and cleaned up after the job.
Excellent service. Quick, and quality work. Called them Tuesday morning to reroute my toilet drain, and replace the old copper stack from the basement up to an already updated stack coming from the roof down to the kitchen. I needed my toilet drain rerouted to accommodate the new kitchen cabinets being installed. They showed up Wednesday morning at 9:30 and had to work done by 12:30! It wasn't cheap, but it wasn't something I was willing to go cheap on anyway. Geat job guys.
I've used John the Plumber three times now: twice for leaking pipes, once for a backed up drain. Each time Rick has been a quick, effective, and polite. I appreciate that he takes the time to explain what the cause of the issue is, why it's happening, and what he needs to do to fix it. Excellent service.
Chris was amazing, professional and explained what he was doing and how to properly winterize the work he did. Highly recommend!
Excellent service. Brian showed up ready to work. Very knowledgeable. Even though the repair was more complicated then expected, it was done quickly and professionally. He walked me through what he had to do and was completely up front with costs the entire time. He even gave me some tips to prevent causing other issues. Definitely calling them again the next time I need a plumber.
We had a nasty leak in our main floor ceiling and called John The Plumber. André and Sean arrived, assessed the situation, cut a tiny hole in the ceiling in the EXACT spot the leak was coming from. André repaired the pipe that had come apart in LESS THAN A MINUTE. Both men were knowledgable, courteous and friendly. Their rates are excellent as well. We would HIGHLY recommend these two gentlemen if you need a Plumber!
Got a leak coming from the bathub. Brian show up quickly in the timeframe and did an amazing job. Really effective and great price.
Fast service and David was great! Made sure the repair was done quickly and tested thoroughly! Would recommend. A little pricey, but better than filing an insurance claim!
Excellent work, they change all the plumbing in my house and we are so happy with their work specially James' thank you guys.
A recent plumbing crisis had us scrambling for assistance in the midst of the pandemic. Travis and his crew responded immediately and worked with our insurer to complete the necessary major repair as quickly as possible. Given our high level of satisfaction with their work, we've called on Travis twice again for new jobs! We would not hesitate to recommend him.
Travis called to give us a heads up that he was 15 minutes away. He showed up masked, diagnosed a calcium buildup in our toilet that was leading to weak flushing, cleaned it out good as new! Thank you Travis, great service! I'd recommend Kingston's John the Plumber to anyone!
As a widow who is not always sure exactly what needs to be done I’m always concerned when contractors come to fix a problem in my home. Not an idiot but this stuff is not in my wheelhouse. I would definitely recommend James. Him and his helper were professional, patient with my questions and just plan pleasant (my dogs liked them too). They cleaned up after themselves and helped me with a couple of other little problems. I would definitely recommend them.
The job was done well, but bad customer experience overall. On the first call, the person on the phone said that it would be fix the same day. A guy showed up later, evaluated the job, gave us a price and said he would be back first thing the next day to do the job. The next day, we waited all morning and nobody. We called back the office to be told that someone would show up a little later. Still nobody showed up. We called back again to be told that time that we were not in their system?!? They propose that someone would be there the next day first thing in the morning. That morning, another guy than the first one showed up. He evaluated the job again, and gave us a much higher price than the first guy to do less than the fist one proposed. The job took about an hour for 750$ to install a new bathtub faucet. The old one was already removed. When I asked for explanation about the price at the head office nobody ever answered us. Will never call them again!
Brian worked quickly and efficiently. Great communication. Great work done. Would highly recommend.
We tried others but "John" was far and away the most professional, cordial of all. The prices are reasonable, the clean up complete and the plumber was obviously excellent at his work and his job knowledge was vast. I'm sold.
We have used John The Plumber (Kingston) for all of our plumbing needs over the past three years. The customer service and the quality of the work is outstanding. The guys always take the time to explain what the issue is, why it is happening and how best to fix it. But, perhaps what I appreciate most about the staff, is that they are honest and fair. I would highly recommend James and Chris for any of your plumbing needs. - Ian
We had a kitchen and laundry sink/faucet hook up. The plumber did a great job, he worked hard and explained everything well. Zero concerns with the quality of work. Haven't had to hire a plumber in a while so we may be out of touch regarding current pricing but we found the price extremely high. We were in a crunch and had to pay but wish we had priced around more. I would advise shopping around for additional options.
Ricardo absolutely nailed it from set arrival time to the troubleshooting and then repair, Great conversation and energy highly recommend this service as it comes with warranty on the fixes!
Stellar service from John the Plumber! I was so pleased with Brian and his helper Chris, they were friendly, professional and did a great job! I would recommend them to all my friends and family.Thanks again!
Additional options were provided in case the blockage did not resolve itself. Very thorough, timely and knowledgeable. Thank-you. Carl
New in town and was pretty desparate when my sink pump fail me! I call them and they answer pretty fast. Brian did an excellent job and explain me everything I needed to know and even more! Very satisfied! They got a new client! If ever something happen again, I will call them for sure!
Ricardo Carinha (from John the Plumber) was punctual, friendly and gave excellent advice about my plumbing issue. I am quite satisfied with his service.
Did exactly what they told me they would do
Very fast and efficient solution of a small problem, won’t hesitate to call Ricardo again for any future plumbing needs.
Thank you John The Plumber for your prompt response to our distress call! Rick showed up during the time window allotted and was quickly able to diagnose our sump pump issues, and recommend and perform the required repairs. Rick had a professional and respectful attitude and was a joy to work with. Thank you, Rick!
Professional, courteous and mindful of CoVid protocols. Diagnosed & repaired to our complete satisfaction.
Travis was on time, masked, quick and efficient. Friendly and professional throughout the time here. I would recommend John the Plumber to anyone for any plumbing need.
Showed up on time. Was helpful in explains the problem and fixed it
Had a minor emergency on a Saturday. They came, fixed some old plumbing to make itodern and correct. Would definitely recommend
Anyone that needs emergency plumbing service, these guys are the place to go! Today i dropped an expensive necklace down the sink and was freaking out. Although this may not be your typical "emergency", one call to John's and they said they would be here in an hour. In no time two extremely nice guys were here (One named Andre) and retrieved the necklace in a matter of minutes! After they not only put everything back together, but they fixed parts of the sink that were broken beforehand. A+ service all around, cannot recommend enough!
Wonderful service, great staff!
John the plumber. good work. fast.Very friendly. Had 3 shut off valves replaced. WOULD USE Them again. The gentleman we had do the work was David.
Rick was amazing. Friendly,courteous,respectful and informative. He knew his skills and kept me informed on everything he did. I was very doubtful it could be fully fixed, but it was. I would definitely use this company again. Thank you Rick my wife and daughter too
As a small ownership landlord, I do a lot of my own repairs on my property to keep my business profitable. But, I do from time to time, come up against issues that are out of my depth, especially in the realm of plumbing. When that happens I have to bring in an expert. John the Plumber has become my go to expert for plumbing issues. I have used them on several occasions now, and I have found that the plumber, David, that has solved my issues to be very capable. He was able to diagnose my problems and solve them quickly, and at an extremely reasonable cost. The combination of professionalism, knowledge, speedy service, and value are, in my opinion, unmatched. I highly recommend this company for all your plumbing needs.
Rick was good quick and everything was done very clean. Would use again!
Ricardo was great at explaining what was needed He was quick, polite and even took his boots off Thank you for sending Ricardo He will be back in a couple of weeks to repair the tub faucet
Jamie was very helpful in fixing our plumbing issue promptly and professionally. Would definitely recommend John the Plumber again.
We had a shut-off valve and hose bib replaced (Kingston). The work was fine and done quickly, but the price seemed miscalculated. Management responded within a day, however to discuss a more competitive rate. I am surprised and happy with this level of company responsiveness.
Very professional. Would recommend to friends.
David was very quick, friendly and explained everything to us. Very helpful, resolved our issue!
David worked very hard to unblock our drain despite our old, unusual plumbing setup and was great at explaining to us what was going on. Fixed the blockage in about an hour. Would highly recommend, thanks!
Very good effort by Ricardo to unclog my drain. Not his fault he was unsuccessful against a solid clog made from years of grease build-up. He provided me with weekly maintenance solutions to keep the drains clear once cleared, and he suggested a drain flushing option that will clear our drain.
Ricardo was on time and efficient. I would recommend him.
Rick was prompt, professional and curtious. I had a leaking bathroom faucet due to a malfunctioning delta cartridge. Removed a star because the cost of $300+tx to replace a $55 part felt a little much for what was about an hour's labour excluding trips to purchase the required component.
I had work done in Kingston - Install a sump pit, excavate to the footings, evaluate hookup and repair as needed. James and Chris came in a timely manner to assess our needs and spent the time to discuss options. The follow up was longer and more difficult than I would have liked, but this was mainly due to communication issues. I reminded myself - If you are good, you are busy. Well worth a bit of a wait until they had time. The work was done well and efficiently. The mess was kept to a minimum. Thank you
Ricardo Carinha arrived promptly in the service time window. He quickly diagnosed the issues and provided solutions along with costing. He implemented one solution that he had warned might not work, and when it did not work quickly reacted and provided solutions that did work and executed them same day.
Prompt, courteous service and good work. I was having a toilet replaced with a used one and the float did not work properly. He generously replaced it at cost of material and no extra labour cost Highly recommend John the Plumber.
I was exceptionally happy with John the Plumber. Phone calls and emails were returned promptly and service was arranged very quickly. The guys were friendly and efficient and cleaned up very nicely when they were done. They did a great job! Thank you!
Quick efficient and timely service by Ricardo.
I'd like to thank Rick of John The Plumber for the great job he did for us twice. Now we know whom to ask for help next time.
The plumber was punctual and was very helpful and informative about what he was doing Very happy with the work.
I got a response within minutes of requesting service from John the Plumber! When Ricardo showed up to fix my clogged pipe, he was great at explaining what the problem seemed to be, how he would fix it, what the cost would be, and what I could do to try and prevent the problem from happening again. He was friendly, professional, and efficient. My entire experience from start to finish was incredibly positive. Highly recommend!
Great service, Rick is an excellent technician.Would use you again.
Ricardo Carinha arrived BEFORE the earliest scheduled time (excellent), evaluated the problem, gave me an estimate and started to work. He was informative, efficient and personable, and cleaned up everything before he left. He explained what he was doing, and went through the entire finished job with us, making recommendations on maintenance and our probable next step. I was delighted with his service.
Great service and advice. I appreciate the professional feedback I received
Timely and efficient service by Travis and crew to replace our hot water heater. Half day job turned into a long, full day. Crew were pleasant and positive throughout, despite the challenges. Would definitely recommend this company for their prompt, courteous and professional management with our plumbing issue.
Ricardo showed up promptly at the start of the range of times I was given to install a UV purifier in my water system. That was very helpful. There was a slight miscommunication in the work that was required, but Ricardo easily understood what was to be done, picked up the parts needed, and returned to finish the job in a timely manner. I am very satisfied with the service, and will likely request Ricardo’s assistance at our new house after we move.
Great service chain! Friendly and efficient work! Good rate too! Thanks a lot =D
Great experience with John the plumber!! Showed up on time and fixed the issue quickly Highly recommended!!! Will definitely use agin for any plumbing problems
Travis arrived and assessed we needed a shower repair immediately. Within the hour Tyler arrived and repaired the shower drain. He was knowledgeable, professional and organized. He also, inspected other plumbing concerns which we have. I would not hesitate to call upon these 2 professional men for plumbing issues. Great job men!! Thank you!
Professional, friendly, considerate, and clean. Rick did the job efficiently and explained the process.
I was very pleased with the service as the plumber, Rick, was available within a short notice and helped us out. Rick was very polite and great at explaining what he was doing. I also enjoyed the ease of your invoicing.
Great customer service and response time. These fine folks have rescued me a few times now. Thank-you!
Excellent service. Travis had sink back in order with new faucet obtained and installed in less than an hour.
An excellent service started right away after we called their service phone number. An appointment was booked as quickly as possible. Rick, a very friendly guy came over to my house on time and did a really good job to fix my shower handle. We were satisfied with his service. Thank you!
Great service!! The two plumbers came to the house and did great work. They were upfront with the cost, no hidden costs. I have used their services twice now and I will use them again. Thank you
Fantastic company! Emailed them on Tuesday afternoon about a toilet issue, had a response within an hour, and Travis was at my house the next morning to fix it. Quick, easy, professional, would highly recommend for any plumbing needs!
Just had some work done in Kingston. Justin from John the Plumber was great. Extremely prompt for our appointments and able to get our sink back up and running, even when the job was more complicated than originally thought. Great service!
Final price was 3 times what the initial estimate was. Truck was supposed to be stocked with the needed parts, but more expensive alternatives were always required. Didn't take any garbage, including old toilet, and left me with a mini toilet in its place. Not impressed.
Had an issue with my water pressure, was not able to flush the toilet and run any kind of water. Even our shower had very minimal pressure. Turns out it was a problem with my water softener! Had James and Sean come out and they were awesome, and able to come the next day! Very knowledgable and down to earth. Would call them back for any plumbing needs. They were also very well priced.
David was super friendly and done a great job with our sink.
Brian arrived to our home right on time and finished the work very quickly.
This was my first time using John the Plumber services. I did some research into local plumbing services and decided to give them a try. What can I say? My research paid off. Great service from the initial phone call to the actual work done by Ricardo. My service request was dealt with professionally and efficiently. When Ricardo arrived we talked about what he would be working on and he went about his business. We chatted about other plumbing questions I had too. Very professional. I can see Ricardo is passionate about his plumbing! I'll definitely use John the Plumber services the next time I require work done.
Excellent service! Could not have asked for anything better. The job was a little out of the ordinary and it was fixed right away. In the future, I won't be using anyone else for my plumbing needs.
We had a new toilet installation in our basement. The job was carried out by David, a true professional, who takes great pride in his work. We would definitely call upon his services again.