Reviews of Molly Maid Vancouver (Cleaning Company)

143Noodlez

I had the pleasure of working for Cole and his team. From my experience with them, I can attest to their commitment to client satisfaction and meticulous detail. I recommend their deep clean packages for a wonderful start to your experiences with them!

Shanti Devi

Absolute WORST service ever. Molly Maid is the worst, can’t say it enough.

McGreror Lukas

Professional service. Good cleaners. Have used them commercially and residentialy many times and they always do a great job.

William Sisler

Have used Molly Maid many times. The staff are courteous, prompt & professional. My home is spotless everytime. The kitchen gas range & grill top had baked on stains & grease & I couldn't get it clean. After Molly Maid, it literally looks new. Highly recommended.

Sarah Rosen

I had a great experience with Molly Maid for an office clean. They were great communicators, did an excellent job and didn't try to up-sell me on extra time or cleaners that we didn't need. I found them easy to deal with and a great value for the quality of work. Thank you!

Thomas Goodall

Over the years Molly Maid has provided excellent service and we're happy to tell our friends about them. From time to time when there's been an issue to address this was always handled swiftly and to our satisfaction. I wouldn't hesitate to recommend to friends and family.

Tamara Shepheard

Staff are friendly and do good work - it's so nice to come home to a clean house!

Paul Ambrose Lythgo

against my better instincts, i decided to splurge and hire cleaners when i left my old place. two cleaners did a good job cleaning the kitchen and bathroom in 2hrs, but it cost $300. that's $75/hr per person. definitely not good value, and i'll bet the cleaners themselves are making nowhere near $75/hr ????

Meagan Sumter

Everything looked great when we moved in!

Jeff Wilson

Got a quote of 200 which i thought was already pretty steep, wit two cleaners at a rate of 140/hr. They gave me the option of 3 cleaners at 199/hr, which I turned down. They showed up with three cleaners, but when it came to the charge chared x1.5hours at 140/hr. So the result actually cost more than 199/hr anyway. They also slapped on a move out charge, which was another 100 bucks to clean all the appliances, but didnt tell me, plus they "cleaned" the walls even though the quote specifically said they wouldnt. Yet here we are and the blinds and shelves are still covered in dirt and im out 400 bucks. I called to complain and they knocked off 30 bucks plus tax.

Perline Roulin

Testimony from an ex employee. The employer is a control tripper and also the cleaning is ABSOLUTELY NOT worth it. SLAVE WORK!!!! Poor girls working there.... The company cars are not insured, they post on craigslist that you start at 20$/h, then when signing contract it's 18$/h and when the paycheck comes in its 15.50$/h. Money thirsty company, not seeking client satisfaction. The cleans are definitely over priced and the employees never have the right amount of time to leave the place clean. Felt very bad for the clients... Go on task rabbit or employ people on craigslist. This way you don't pay fees to these capital based franchise companies.

Kristi Herron

They were so thorough. I had Team 4 Karina & Rosalva!

A

Avoid! Exorbitent prices and no service to match. Zed and the owner let me down big time! They quoted me $300 for 2 hours in a 600sqrft one bedroom. The team was in and out in less than 1.5hours and they tried to bill me $325 plus tax AND I had to request them to come back in to finish cleaning the toilet, tub and floor in the bathroom, vancuum the carpet and dusting of surfaces. I still had to do some cleaning when they were gone. When I called to let them know about my experience Zed told me he would get back to me about my charges, he didn't and instead I just get a charge to my credit card for $280 with no explanation. I called again to speak to Zed and he said well I can knock off $40 for you, HE NEVER DID! Terrible experience and not worth the exorbitant price.

Carrie Badger

Very poor quality. We hired them to clean our townhouse after we moved out and I wasn't there to oversee them cleaning and when I went there the next day with my husband he asked me if they even showed up bc we couldn't even tell the place had been cleaned... Stains left on toilet seats floors dirty poor vacuuming (dirt still on stairs) I had to go through the whole place and spend another 2 hours cleaning up after them. Will never use again, total waste of money.

jenalee tsimara

I’ve had two experiences with Molly Maids (and intended to have more). First experience was great. They came in, chatted with me about expectations then proceeded to efficiently clean my home in the predetermined amount of time. My second experience was terrible. Aside from the windows in one room being cleaner and my kitchen cabinet fronts being wiped, it really looked as though my home had not been touched at all. In fact many items were much worse than when they arrived. They moved item into the middle of the room (presumably to clean around them) but failed to move them back afterwards. Items in the bathroom like the garbage and toilet paper holder had been moved to the middle of the room, but the floors didn’t even get a sweep. They were never returned to their original place (or any logical place for that matter). Things like the table runner was moved to “clean around” but never put back. I had the place cleaned not even a week prior so I assumed their job would be easier and more efficient than the previous team, but it was the opposite. My large dog bed was moved into the middle of the living room and not cleaned behind at all. Coffee table wasn’t even wiped let alone organized. One of the cleaners decided to start cleaning my toaster oven (not requested by me) but instead of finishing she just left all the internal parts in a pile in the sink... uncleaned It’s literally more disheveled than when they arrived. The worst part was that I hired the cleaners because I had a recent hip surgery and am physically unable to do it myself. When I called the office to ask them to get someone to come move my furniture back (chairs, stools, dog bed, garbage cans etc) and tell them about the terrible job they had done, they said my team had gone home. The man on the phone was also very skeptical of my complaint asking if they had ran out of time. I told him I didn’t know what he could possibly mean by that because they were aware of how much time they had, and shouldn’t have started things (like that toaster oven) if they didn’t have time to finish them. He offered me no solution to fixing the problem until my next scheduled visit (in one weeks time). I promptly told him to cancel my next visit. In the photos you can see the state that just a few items were left in (there are many more bizarre and unhelpful aspects not photographed). Also keep in mind most were tidy before they came. I can’t even wrap my mind around it and am just glad I didn’t plan for this to be before a special event. The customer service I received on the phone made it all the worst. Given the second experience and the way it was handled (or not handled) on the phone I could not in good faith recommend this company.

Daniel Jones

The team always shows up on time and there is fluid communications between the owner and our family if anything is about to change. Highly recommend Molly Maids. Point Grey Family

Cameron Wong

My wife and I are so thankful to Molly Maid and their team Gloria and Theresa who responded to our cleaning emergency when wastewater unexpectedly flooded up through our kitchen drain and all over our kitchen cabinets and floors. Though the incident was harrowing, our experience with Molly Maid was exceedingly positive - from dispatch to cleaning service. Thank you for you prompt and kind help in dire circumstances!