Reviews of Molly Maid Burnaby (Cleaning Company)

Georges Rouget

Discreet, professional service: excellent team work, as the owner hires cleaners both industrious and friendly. Service is consistent. The owner is responsive as our the cleaners.

Jocelyn M

I have used their services before and they are hands down the best in the biz! The three ladies from the office are extremely kind and professional and answered all of my questions. I would recommend this company for anyone needing cleaning services! Amazing work!

Dhalathan Kandasamy

Recently had a team of two do a move out clean. I cleaned prior to them coming so they could clean the specific areas that were needed. First they showed up 45 mins late and then cleaned 85% of what was asked. They later said we can do another 30 mins of cleaning for 75$ but then said sorry actually we can’t we’re too busy. Bruuuuh if you just came on time and cleaned we would be fine. The places clean we’re done well enough, nothing spotless but yeah. Won’t be calling again. Also I had to come to clean and they left garbage and a persons lunch there.

Charlotte Pecknold

I am so grateful to Amaiia and Liza who cleaned my dads home in New Westminster. They did such a thorough job and have made his home feel so good. My sister and I couldn't be more pleased with the service. Thank you.

Guenther Krueger

We have been using this service for decades. They have always been completely competent, efficient and courteous. I would recommend them to anyone.

Andrew Baxter

I use Molly Maid once every 2-4 weeks for 1 hour to clean my 2 bed 2 bath condo. The teams are always friendly and do an excellent job. My bathrooms, kitchen and floors all stay clean between visits and all I need to worry about is a little bit of tidying up after myself between cleanings. I should have done this sooner! 10/10 would recommend

Fatimah Yasin

Had to call cleaners back a second time because the kitchen surfaces weren’t cleaned properly. After they came back the second time, I noticed that the inside of my cupboards still had specs of dirt and dust, so I had to clean it again myself. Very frustrating especially considering the cost of the services.

jude amos

I am over the moon! What a fabulous first-time experience. The cleaners all had a "can-do" attitude. They accomplished a thorough cleaning with much of the smaller detailing done also. I am now in a position, with the basics up to standard, to tackle hidden projects like my "complicated" drawer system :). Looking forward to biweekly clean. The best part? My mind feels uncluttered.

hadi bah

Great service!

Deanna Reder

I have been so grateful for the work by Molly Maid Burnaby. They are trustworthy, thorough, professional, and work in teams, which mean that they are speedy! Their services are greatly appreciated. I relied on them a lot when my kids were small but fifteen years later I still give them a call around holidays, when I need extra help.

Farhan Kassam

Cleaning wasn't too precise. Windows were uncleaned although we asked them. On top of the fridge and also outer layer of microwave oven was sticky (we had asked to remove that). For the price we were charged, not exactly worth it if I'm going to be honest. It could be that the workers were having a bad day too and were tired so I apologise for that. :)

Fred Sopow

Hired Molly Maid Jan. 25th/18 and before they stated, not only did I emphatically communicate to the agent to include the tip in the invoice, but also get the invoice asap due to doing my taxes. It was a 8:00 am schedule and they arrived 9:00 am. Through my whole day off. Since I have not received a invoice yet I called Jan.26/18 and the agent stated it would be emailed at the end of the day, that was Friday. No invoice, so I called Monday, Jan. 29th and again the agent stated she would sent it at the end of the day. They did send a invoice, but the tip showed separate. I called Jan.30th, the same lame excuse. Called Jan.31 the same excuse. You can read I was a little angry. Finally got the invoice. From Jan. 25th it was cloudy until Feb.9th/18 and one could not see if the windows were really clean from floor to ceiling. Then the sun came out on that day, and what a mess the windows were in. Streaks on all of them. I called Feb.12th and explained to Molly Maid the situation. No response. Feb. 14th and 15th talked to Joanne and she stated her staff use rags on the windows. "RAGS" Never in my life, and I have learned from experience owning several rentals one does not clean windows with a "RAGS" , use a mop and squeegee like I not only do but all the professional window cleaners do. My last conversation with Lanai is since a few weeks have gone by they would not return to clean the windows. Incidentally, they used a rage for all the mirrors.

Adrian Cormier

$75 / hr for cleaning. Rip off I am sure the actual cleaners aren't getting $20 so not sure why the extra $50 an hour is for. There seems to be a lot of BS about deep clean / first time clean , there were 3 etc, etc. So do the cleaners get paid more/ less for different types of cleaning? No. If the house is very dirty then yes its a bit more work but am I going to pay less per hour for a bi-weekly clean? Doubt it. Why would they bot just specify the rate. My partner was told it would be $300 for a first time “deep clean” It was $375 for 3 persons for 1 hour and 40 minutes of cleaning. My 3 bedroom house us not “deep cleaned” . If I was made aware it was $75/ hr I would not have done it. Simple math.

Myles Wilcott

Super happy with the services received from the Burnaby Molly Maid team! Very professional and always on time. Would definitely recommend!

Amanda Renyard

I hired Molly Maid to clean my 2 bed 2 bath condo. First and last time. The three women were very nice but the work was inadequate and the cost (over $200 for 2 hours) didn't match the lower quality of services. I used to clean houses as a side job and could have done a MUCH better job (if I didn't have a newborn in my arms!). I wouldn't be proud associating my name with the work done for sure. The bathroom counters, toilets and floors weren't fully cleaned. If you have average to above average standards, I would definitely NOT recommend.