Reviews of CLEANY New Westminster (Cleaning Company)

Leonid Chindelevitch

Excellent cleaning: punctual, professional, and they left our place spotless.

Hansi Liu-Atkinson

I usually don't leave reviews but I wanted to share how great Cleany is with their service. They are very responsive which I really appreciative. Their cleaners are friendly and professional. Would highly recommend!

Kayleigh J.M

Oct 2021 - Unfortunately I have to update my review. I used Cleany a few times before and was very happy, previously I gave them 5 stars. I just used them again for the first time since Covid and am incredibly disappointed. My ensuite bathroom was not touched, floors not mopped, bath tub in the main bathroom was not cleaned. It really didn't seem like much actual cleaning was done, only tidying (pillows were arranged, counters staged). I emailed with my feedback but Cleany did not offer to fix anything or provide a discount. They did refund the tip at my request. Previous review from 2019 : The online booking was super simple and convenient. Very happy with the service. I came home to a very clean house with nice staging type touches throughout. At first I was disappointed with my kitchen floor but I realized later that I needed to book tile cleaning specifically. Next time I'll add that to the package and I'm sure it will be spotless

Daymian Allin

Cleany's website design and booking process is A+. They take the guesswork and constant phone calls out of getting a quote for your cleaning service. This appeals greatly to those who simply want their home cleaned, and don't want to have to break their backs to pay someone else to do it; we are hiring cleaners to avoid work, and Cleany's site takes the greatest barrier out of the equation. Their customer service is excellent. I had small issues with my first cleaning, which was resolved within minutes of my inquiry to customer service (the most glaring issue turned out to be my own fault anyways). While they may have not met my expectations for my first (380$) deep cleaning, this is also probably due to my own incredibly high standards. These standards were met after a subsequent re-clean at no charge. I plan on booking Cleany on a regular basis, and if they continue to meet my expectations I will adjust the review to reflect the improvement in their already-excellent service.

Michael Simms

Fabulous job, on time, cleaned the oven as well. Great job. Will use again.

Jeff Poh

I hired CLEANY to do a full clean for my client when they sold their apartment. It has been challenging to find a reliable and good cleaner. I was thoroughly impressed with how the unit looked. I will not hesitate to use them again to prep a unit for a move in. Thanks CLEANY!

Sandeepina

Excellent work! Gina was polite, and did a thorough job. I will use them again!

Carolyn Azar

Booked them through Groupon to clean my moms apartment. The girl did a thorough job and covered everything on the list I had made. A little confusion about supplies - email confirmation said we will supply but I didn’t know this was an option. Not a problem as I took everything over to mom’s but I’m glad I noticed this before the appointment. Otherwise communication was great leading up to the appointment as well. Thank you!!

Robi Chakrabarti

Just received a Remembrance Day themed promotion from CLEANY that read: "Remembrance Day has never been more meaningful without spending quality time with family's and friends. But LEST WE FORGET that your place needs a good cleaning once the family gathering is over." It's shameful to see commercialization of Remembrance Day.

Erin Colleen

Our cleaner was so friendly and made us feel completely at ease that we could leave our dogs with her while she cleaned. When we returned, the place looked beautiful - you can tell when special care is taken, and that's what we got from this company. We will use them again!

Lena S

I found them on the craigslist as last minute cleaning service. They saved me ! I had to move out and did not manage to prebook this. The landlord was completely satisfied and I will be using them monthly at ny new place! Thanks Karina and Lena from Cleany. Also I booked online, it is fabulous , it was so easy!

Eugene Borovsky

Great and fast service, cool website!

Leo Dreseris

Two Mexican women came and cleaned my place post renovation and they were fantastic. Very hardworking and unstoppable. I have booked Cleany for another cleaning as well.

Charis Broadbent

The cleaners did a great job on my move out service. They were very detailed and got all the small details. They didn’t speak a lot of English so was a bit difficult to tell them what to prioritize but they figured out my hand gestures and I was over all very pleased. I would use them again.

lovelorn jaskirat

These guys know their work, not even 1% of hesitation in work. They came in , did their work, wanted me to check, got paid and left. Spottless job , punctual and i am happy to know about them for future. Highly recommend. ????

Michael ALM

Second time I’ve used Cleany and they are so accommodating for quick response and last minute service. Good prices too. Alina arrived on time and with her own supplies as requested, including a brand new mop head (because I am very particular about certain things). I had to leave for some running around and when I returned, she just kept working hard, without any intrusion to myself. My Hubby came home and walked into every room saying how clean it looked ...I tried to pass it off that I had done it myself - but he knew I would never have scrubbed the shower like Alina did :). Will use them again!

Betty Marena

My oven looked disgusting before we moved out. I am happy I called Cleany to do this for me. I wish I took before picture but this looked like a miracle. They did the whole move out cleaning for our house and I am fully satisfied, will use them monthly.

Angus Copan

Great cleaning service, the house was perfect after Karina was finish. Very affordable compared to other companies I contacted.

Hendrik Wolff

Cleany.ca is a straightforward online website to book your next cleaner. I booked it 4 times so far, and always was happy with the communication, timely arrival (they typically give you a one hour window) and friendly staff! Will definitely use Cleany again next time.

Anna Bennett

My cleaner was great. She had great attention detail. She cleans and doesn't spend time talking. I definitely recommend her. Olga was the one that set me up with the cleaner.

S Bateman

Good cleaner. Poor English skills made communication difficult.

Tina Peng

DID NOT SHOW UP. I found these guys on Craigslist advertising last minute cleaning services, which is exactly what we needed. We booked over the phone on Saturday morning for service on Sunday evening. Got an email confirmation on Saturday evening for the incorrect time... they were coming Sunday 8am instead of 4pm like we discussed on the phone. OK no problem... I adjusted my plans to accommodate 8am. Sunday comes around. No one shows up at 8am Or 4pm! Not one call from Cleany to explain what happened after several calls and messages that went to their voice mail. DO NOT USE if you want reliable service.

Travis Ketler

We’ve have Cleany for home cleaning service dozens of times and they are simply excellent. Thorough, professional and reliable. We can’t imagine hiring anyone else.

Anna Nesterchuk

I am returning client for move out cleaning, had amazing experience very diligent and cost efficient cleaning, highly recommended!

Tom Koufakis

I have heard all kinds of stories about other cleaning companies in the past. The stories are usually the same, the cleaner started off great but then the quality dropped later on. Cleany is great and continues to be great. They are available, flexible, affordable, timely, and do a great job at cleaning. They also have a great feedback mechanism and if anything isn’t to your liking they address it immediately. For these reasons they have earned my 5 stars.

Jen Delanowski

I hired two cleaners for my move-out clean so I could focus on the move and my new home. When I arrived back for my walkthrough I almost wanted to move back in, they had done such a great job! From baseboards to window jambs, the laundry closet and the stovetop - everything was shining. I had also arranged for them to do the inside of the fridge and my kitchen cupboards as an add-on service and I was thrilled with the results. Thank you!

Candice Parker

I’ve used these guys for cleaning, and they are AMAZING!!! They’re quick to respond to last minute requests and texted me when my cleaner was running late to let me know...something I really appreciated. They are EXCEPTIONAL at what they do. My bathroom and hardwood floors always look immaculate when they’re done. And they even clean my appliances!!!! It takes the stress of cleaning away as my husband and I have very busy schedules. Oh! And when they make my bed (if I ask)...HOTEL quality! I HIGHLY recommend them!

Jessica Pumple

Just tried Cleany and they did an amazing job! She showed up on time, worked hard the whole time, was friendly and pleasant, made everything spotless and even did a few extra things! Would def recommend!

Majestic Trees

Was really happy with the service, they will definitely get repeat business from me.

Glimmer Films

We have them for a regular schedule and we're very happy with them. Good service, reliable & punctual.

Revel Creative Portraits

Vanessa was so lovely and she did a really great job. Her attention to detail was fantastic. She put everything back in it's place and I could tell she took extra care with tiding. 2 of my 8 garbages were missed but I chalk that up to it being her first time in my house and needing to figure out where everything is! I will be using them on a bi-weekly schedule!

Jenn Turner

Did a great job and the easy to use online intake form and booking made it super convenient for me to control the service!

Clara. A Hoolsema

I hired them to do a mini "spring cleaning", set out the priorities as per their instructions and I was very clear. They told me that the client prior to me took longer as their place was a mess and that they will be 3 hours late. Okay...They arrived at 8pm. I asked for a 5 hour job but I was not going to stay up till past 10pm nor have their workers work 14 hour shifts. Their Cleaners have been cleaning since 8am in the morning and they were elderly ladies probably in their 60's. I felt bad for them when they arrived and the older lady was clearly in pain when they left. Super slow, poor English skills and did not follow instructions. Spent like an hour cleaning my oven and I ended up doing most of the work myself. The owner made me feel bad because I was a "last minute booking" but it was their prior client that took cleaning time off me because their place took longer to clean. I asked the owner to come back the next day and finish the job but she offered me 15% discount which was nice but they still did not do what they were hired for. I appreciate integrity but also accountability and seriously you can't have people work those long hours and not compromise on quality of service.

Alistair Sinclaire

Honestly, I wasn't impressed unfortunately. I received 6 calls about how to turn off the stove and then the oven (which the cleaner turned on). When I finally drove all the way to New West from Vancouver to turn it off for them, I arrived to find that it was now fixed. On top of this, upon inspection, a number of spots were missed. The washer and dryer were never even dusted, the kitchen floor was left greasy, and the carpet in the bedroom had not looked like it had been vacuumed. Wouldn't use again unfortunately.

Eric Alvano

Great service!! My place has never looked so clean!!

Murray K. Morrison

This Company cleaned both the suite we were leaving, and the one we were moving into. Excellent work by friendly and courteous people. Very pleased.

Justin Wong

Great service. English clearly not the first language for them but they did a good job. Would use again

Grace and Shaun Foley

We hired Cleany for move-out cleaning service: After paying for a 4.5-hour move-out cleaning package, a re-cleaning needed to be booked due to multiple deficiencies. Cleany charged another 3 hours for addressing the deficiencies but the end result was still unsatisfactory. Another cleaning company had to be hired.

Henry G

Great company with very professional and thorough workers. It was very easy to schedule a time online. Rumyana arrived on time and left my place spotless. Highly recommend and will use their service again ! Thank you !

Bremda Rose

Cleany workers have been great. Reliable, dependable and their work has been well done. I would recommend this company to do your cleaning.

Nina Grewal

Excellent service! Definitely recommend.

Clayton Chan

Recommend, did more than was expected and was thorough and quick. Would hire again.

L G

Good, friendly service from Yulia. She did a very good job with my bathrooms. My only big concern with the job was that Cleany didn't bring their own supplies. Literally nothing. Used all my cleaning products, including basic things like gloves and a dust broom. I'm new to hiring cleaners so maybe this is the norm, but I really expected a house cleaning service to have their own tools.

Michelle Zeng

The two cleaners from CLEANY who did our move out cleaning were very efficient and punctual. They did a superb job cleaning our apartment in under 4hrs. They even helped us move our stuff away to open up the space for cleaning. We are very happy the service we received with CLEANY and would highly recommend them to others.

Adam Wuisman

Very happy with this service. Response time via email was fantastic. Very professional presentation. I left the cleaner in my apartment when I went to work and when I came home the place was spotless. Will use again.

Amela Djordjevic

I hired Cleany a year ago and it changed my life! I'm serious! I have so much time on my hands now. They do a great job, very detail oriented, punctual and fast. I highly recommend them. Ask for George, he's awesome!

Neera Hashmi

Cleany has been a great company to work with. They are professional, accommodating and reliable. Their work is well done and I have had no issues after using them a few times now. I would definitely reccomend them to anyone who is looking for good cleaners.

Normela Braletic

I will never use this service again. Overpriced, 2 hours for kitchen and bathroom; what the waste of money and my time!!!

Judy Allen

Absolutely the best cleaning service I have ever used!

Olivia Ellingson

As a full time working nurse who has a toddler and dealing with morning sickness for 3 months, I was really looking forward to treating myself to a deep clean. Most things looked great afterwards but the floors were unfortunately not mopped. There were food smudges everywhere, foot prints and scuffs, a huge milk stain from the morning still there.. not even any signs that mopping was attempted (no water streaks, which are very easy to see on laminate floors). I don’t have super high standards, I’ve never even had a cleaning before! But even my husband could see the spots everywhere without looking closely. Our service was right before a long weekend and there were no cleaners available to come and redo the floors. I was offered a 30 minute price reduction which is fair but I have to say, clean floors was the service I was most looking forward to. It was extremely disappointing to come home to them basically looking the way I left them. Anyone who has kids will know, you have to spend 45 minutes picking up dozens of toys and toddler items so floors can be thoroughly mopped. When you pay $250 for a service you’ve never splurged on, something left undone that is so glaringly obvious is really, really disappointing. Will be booking with a different company for future services.

S S

I used them once got a great lady! The next time i got a rude young girl who kept swearing and did a terrible job. Came late left early charged full price

S S

My cleaner was great. She had great attention detail. She cleans and doesn't spend time talking. I definitely recommend her. Olga was the one that set me up with the cleaner.

Ardo Cleaning

Cleany helped us at a big renovation project. Looking forward to the new projects together. Good job done!

Katrinia Walter

Since changing janitorial services to Cleany we've notice an improvement in dust level, it looks cleaner and smells fresher. Their cleaning personnel are trustworthy and attentive to detail. They take corrective action if there is ever an issue. Great Job. Thank you.

Home Lease

I had an excellent experience with Cleany. My tenant moved out and I needed to clean my house so I thought I'd try Cleany. The scheduling was very efficient and getting in contact with Cleany was excellent. The cleaners were excellent. They were kind and professional. My property was quite dirty. The cleaners did an excellent job of cleaning my house. I highly recommend Cleany.

Uday M.

Made the appointment which was very easy via email. Confirmed and got a reminder email the day before which is also very nice. Showed up on time bought all the cleaning supplies. She clean all 4 bathroom and they look brand new! She also vaccumed our hallway between the rooms and washroom! Amazing service friendly staff. Will be doing their monthly cleaning service. It really does make a life a bit easier.

Kevin Mclane

Needed last minute cleaning. I would be satisfied with less, this was far more better quality then I expected at last minute cleaning. I recommend for sure. At least for move outs.. This is my experience.

Janine Moore

Used these services multiple times for crew housing, never had any issues. Best pricing around, in my opinion. Will use again.

Monica Demsky

Wonderful and fast.

Simon Kim

They are the most unreliable cleaning company I have used. Hired them for two jobs and they came with no cleaning supplies, and they were almost 3 hours late for the second job. Don't use them ever

Zoe Rad

They did a great job and were friendly and efficient.

Randy Bamford

Cleany fixed everything that was wrong with hiring a cleaner. No hassle, super convenient booking, and professional cleaners. A+. Each and every cleaner they have sent has been professional and hard working.

Kira H

Let me preface this by saying that my house was cleaned and was not left a mess, it was tidy. That being said, I made an appointment and explained to the person booking my service that I wanted a *deep cleaning* of the house, along with my fridge and inside of the stove cleaned, and all the walls washed. Most of what I asked for was done, but the oven (which wasn't bad to begin with) was not cleaned to the standards that I would expect a cleaning service to provide. It was clean, but there was definitely residue left on it and was only cleaned to a level that I myself might clean it. As for the walls, some were wiped, however, a number of them were not and I can see large patches of dust sitting on them still (that was undisturbed during the cleaning itself). Price wasn't an issue for me, so I called Cleany to ask if perhaps not enough time had been booked for the cleaner to complete the cleaning (in that event, I would have paid them to come back, but when I booked they told me how long it would take based on my requests). The person I spoke to on the phone said that she would call the cleaner to find out what happened and said "I'll call you back in 10 minutes". I never received a call back and my concerns were not addressed. I would recommend this company for general cleaning and may have them back again for this in the future but they were not able to complete a deep cleaning for me as requested in this instance.

Elena

Had a crazy birthday party in my apartment. Cleany made my place back to how it was in couple hours! I could even concentrate on writing my papers. The lady was so quite, professional and quick! totally reliable and efficient. I loved way they took care of my carpet that had beer spilled over all over. also , I called them last minute before landlord was about to come the next day. They assisted me as soon as they can, which is the best part. Thank you , Cleany ! My next party is coming up this October, will call you guys for sure. Kindly, Helen

Sue Woodland

Used Cleany for a move in service and the team was right on time and did a great job! I am now going to book them for a regular clean of my condo. I highly recommend using them for your cleaning needs.

Alana Z

Extremely happy with my cleaning! Cleaner arrived on time and made a thorough job leaving my place spotless. I'm so happy to have found this business. Looking forward to getting them back in a couple of weeks. Highly recommend.