Reviews of Enercare (Cleaning Company)

John van Gulik

Zaw was very professional, respectful and friendly. He took the time to answer any questions i had while he worked efficiently and quickly. I highly recommend him as a repair tech.

Nathan Vanleeuwen

Quick and proffesinal ecperince with Sean Carter

Michael Shore

They don't respond to online service requests. Generally takes three days to do a service - one to call it in and get registered in their queue; one to get a scheduled call (usually the next day not the day of call so if it is a furnace or AC repair you have to sweat or freeze for at least a full 24 hours before the service person appears; one to get the part needed (if you are lucky) and if you are very lucky, get fix done same day as part is available otherwise add another day. In winter you can ask for heaters to help with the cold but don't hold your breathe for them to arrive. In my case they were delivered into a snowbank.

Anthony Leo

Al Z. has been a regular tech for us over the last few years and is always professional, helpful and efficient.

Ashley Rokholm

My family had Michael P from the Niagara team into our home to address our concerns relating to our furnace and AC replacement. His service was fast, efficient and professional. 5 Stars all around. Thank you Mike!

Ilguiz Latypov

Sean Carter of Enercare was at our place early, investigated the problem, evaluated the construction design and fixed the problem. I appreciate his knowledge and honesty.

Angie Pasquini

Alex L came in today to change our mixing valve. He was awesome!! Very professional and knows exactly what he’s doing. Highly recommended

Chris

Edit 12/21/2020: Enercare in their response provides the president's email address, however I already emailed that address the same time I posted this review. So clearly they respond to these reviews more often then they bother to answer those emails. So time will tell if that email is just use that email on these reviews just for show. I will update you if Enercare replies to that email. If this review is not updated again, that means they don't care and that presidents email is a just a for show for replying to bad reviews. Original review 12/17/2020: I bought a unit from Enercare and I am trying to pay my bill and I can't get anyone to tell me how to pay it. I was transferred and referred to a number that goes to voicemail during business hours. I received an email that says it has an attachment with no attachment and I'm getting no replies on that thread now. I was told I would be called back twice and have received no calls. The only thing the email said was that I would be accumulating interest daily until it's paid? What kind of BS scam are you running here where you don't tell me how to pay my equipment loan and keep charging me interest.... I better not pay a cent of interest and you better make this right.... I have never had so much trouble trying to square up a bill...

Andriy B

Revised review from January 03, 2019: I have reviewed rating and my post about Enercare, because they changed their mind (within 10 days) and attitude how to rectify complaint. Edmund, technician came as scheduled and addressed an issue. Big thanks to Satyaki Sen, Manager, Customer service and all other insiders and parties involved with addressing this issue which resulted in preferred outcome. I think it would be valuable case that may lead Enercare to update its policy providing a clause that a customer with good standing may get complimentary flushing service once or twice in lifetime of installed water heater. It will just solidify position of business as reputable & customer oriented company in the eyes of customers. Initial review from December 13, 2018: Worst service EVER! Rusty water comes from 9 year old rented Water Heater. Service technician who came Muhammed Malik wants to charge $95 for flushing rusty water from Enercare installed water tank. He concluded that rusty water caused by age of water heater - 9 years as of Dec 2018. But Enercare policy is to keep it until it gets 14 years old. So what? Another 5 years to pay and continue to have guaranteed rusty water even in bigger quantity? Even his supervisor from Brantford Call center also under name Muhammed with employee ID PRBMBAJW was trying to convince me in phone call ref #28971127 that customer has to pay for flushing unhealthy rusty water generated by 9 year old water heater from Enecare that posing risk to client. When I accessed initially Enercare call center I was told the issue would be addressed for free because it is a part of contract. So what free service included ? Service that is not fair.

Nawal Singh

Wonderful service. Steve, Greg, Mike C and Tony did a fantastic job.

sayemal reaz

AL came by in the morning for the yearly furnace maintenance, overall great guy and extremely professional. He made sure everything was working properly as well as gave me advice on how to better maintain the furnace as well as some recommendations on how to make my furnace more efficient. Al went the extra mile, you need more people like him working in the business.

Ivania Aguilar

We are very happy with the services we received this past week. Our thermostat, furnace and a/c were replaced and the a/c unit was actually moved to a different side of the house (and they guys had no problem doing that for us). They were clean, efficient, detailed, and got the job done in one day. They were respectful and explained things as they were going, and at the end once things were installed. We would definitely recommend Enercare to anyone in need of heating or air conditioning needs!

Shyanne Ferreira

I called Enercare to help with my water heater and they sent Larry Scott. He was really helpful and friendly. Would use Enercare again.

Marsha Lyall

Sales rep Jeff is fantastic. Excellent explanations. Not pushy. Giving us time to decide on air cleaning system.

Joanne

David and Mike came to install our hot water heater exchange from Enercare. They were friendly, professional and efficient. They adhered to Covid protocols so we felt safe. They laid floor protectors and were very polite and tidy. I would highly recommend them to anyone needing a new hot water heater. The call in portion and customer service call to book the hot water heater exchange was unsatisfactory. It was extremely difficult to understand the customer service representatives even though they could speak English. I listened and asked for them to repeat the same sentence over and over and still was not able to understand either rep. In fact, I'm not even sure what I agreed to but I couldn't understand them.

Shijimol Mathew

Brad, the technician was very professional and helpful to fix our issues with boiler. Really appreciated your service!!!!

Chetan Patel

Technition was kind polite and very respectful. He even went over what he completed and not only was able to sell me a filter ,which is amazing as my disability and not being sure what size or how to install it properly all have stopped me from getting a new one in 3seperate attempts over the last month. He was so helpful showing me the correct way to install it and wrote the size down for me so I will not have any more difficulty getting a new one in the future.I appreciated how he took a few moments to explain the best month to book my a/c units pre season inspection.He was so knowledgable he was able to answer every question I asked.I was not only impressed that he offered to vacuumed out my furnace of any possible buildup of dust inside the furnace after my explaining these co-op homes have unusually high distances levels and I was further worried that after my own vaccine stopped working that the area around my furnace could have a build up around it as I forgot about his visit so did not get yo even sleep the day or two before a technition arrived. He was gracious but more impressively after he left I notice he had even vacuumed around the outside of my furnace.Please pass on my appreciation for the kindness,attention to details and highly qualified administrations of clearly highly skilled care of my furnace.As a person with disabilities I was able to avoid the usual nervousness I feel dealing with a stranger in my home. Your technition had such high levels of skill openness to accommodate questions and the high level of respect he treated me and my questions put me at a much higher level of trust and calmness I do not usually get to enjoy.He was very professional calling ahead for example to ensure a pleasant expieriance. So for all these reasons I would be happy to recommend and have pointed out to several of my neighbors why they also should look into the many perks and reassurances they likewise could enjoy if they purchased the same protective program I have with you.I pointed out how reassuring it is to know my family is safer and I am assured the lowest costs possible as my furnace is maintained at optimal running conditions via your program, as will my central a/c unit in the summer each year. They all liked how even with my tight budget having the ability to have the cost broke down to such a reasonable cost included on my heating bill makes this prudent program accessible for virtualy any budget.The peace of mind is priceless.Thankyou.

Ray Barrick

Found out today that the monthly bill covers 'peace of mind'. Courteous, fast and efficient service call to address electrical issues today with confidence in the work. What a relief.

margaret bertrand

Excellent service from start to finish....purchased and had new furnace installed. Curteous knowledgeable representatives in both sales and service. Thermostat and duct cleaning contractors were also very professional and good at what they did. All very respectful of our home left things exactly as they were found. Friendly and had our best interest in mind. Thank you Enercare for a smooth experience all around. Thumbs up. I will definitely recommend you to friends.

Simon Hanson

DO NOT USE - Awful experience trying to cancel account. Was told it was cancelled, and kept getting charged for a house we no longer owned. 8 phone calls later and finally they cancelled it, but not before charging me for an extra two months.

Karen L.

I had an appt for maintenance about 3 weeks ago and my tech's name was Brandon, I am very pleased with the service I got from him, he went over and beyond, I had been experiencing some issues with the water tap in the backyard, I knew it was leaking but couldn't pin point where the leak was, he found out that the water was actually leaking into the furnace room and took the time to show me where and also offered some suggestions on how to get it repaired. I really appreciate that!

Cynthia Ward

We had a tremendous experience with the Enercare team, led by John Samcoe. John and Chris Leyenaar are first class professionals. They are extremely knowledgeable and took the time to explain the AC products. They scheduled the installation date and told us what to expect. We were delighted with the service personnel as well. Steve and Greg arrived on time and were extremely courteous and efficient. We were also impressed with their adherence to Covid protocol. Enercare is fortunate to have this top notch team.

Marlaina Riggio

Dave was great! Thanks for all the information and friendly care! Super tech! Customer service rep was a bit more challenging. More concern with pushing products than my actual needs.

Michael Redfearn

My service technician (Marco) was courteous and very thorough in his diagnosis of issues and recommendations regarding next steps for my furnace & AC.

James Johnson

Been a customer for 5 years. Enercare called me to make an appointment for my annual AC maintenance. Setting up the appointment was a brezze, fast and easy. 4 days after the call Enercare was at my door after a call before arriving. The service technician was awesome, exceptional....as usual. Service was done with expertise. As always very impressed with Enercare. Thanks for the reliable service. Oh ya,,, no charge for anything and totally Covid freindly. Once again tech was amazing!!!!

Omar Sakher

Doug S was great, very helpful and knowledgeable. Thanks Doug!

Newf38

Had Enercare rep Mr. Sean service our shower drain today. He was professional, polite, friendly and fast repairing our drainage issue. Sean went up and beyond the task at hand by proving a water sample test for water harness. I highly recommend him for any plumbing services. Great Job!

Raj Ramnarace

Looked after my leaking hot water tank. Really appreciate that you were able to escalate my situation making it a priority. Service technicians were very professional, knowledgeable and courteous while providing quality workmanship.

JB

Excellent service. Our plumber, Alex, was professional, courteous, tidy and did a great job at installing our new plumbing fixture. Highly recommend.

Ben Yang

Their billings team added a random water heater to my account, I tried over an year to remove it to no avail. And they make me pay for it or it will go to collections agency. I will contact Consumer Protection Bureau about it now.

Tammy McCormack

The technician called before he arrived. He was highly knowledgeable and able to answer all my questions. He provided expert advice. He was conscientious, effective, and pleasant. An excellent experience. Thank you, Tammy

Randy A. Campbell

Technician Charlie B provided us great service today. He arrived promptly on the day after Christmas, diagnosed the problem with the furnace, and made great recommendations to help us get heat back in our home. Before he left he made the arrangements for us to get a new furnace (and warm again). Thank you Charlie and all the best to you and yours.

Grace Chen

Great service!! thank you Jeff.

Nancy Simpson

Brad A completed yearly maintenance of our AC. Provided professional, friendly service. Called in advance of coming and completed work efficiently.

Laura Varcoe

The representative that Enercare sent out was Sean W he was amazing. He was polite and very informative. It was so refreshing to have someone who really cared about finding a solution instead of just rushing to finish his service call. He truly went above and beyond I wish every service rep was this helpful and thoughtful. I think it is important to recognize people like this because they are few and far between. Thanks for the amazing help Sean!!! So glad you were the rep sent to my home. PS I rarely fill out these sorts of surveys but if there was ever a rep that deserved acknowledgement it is Sean W. ????????????

Daniel Haug

Peace of mind in having the Enercare support network behind us.

Rachel Baker

Brandon was very punctual and professional. He explained the furnace problem to me and ordered the parts needed before he left for installation tomorrow.

N Spence

Alex was professional, thorough and clear on what the problem was and how he was going to fix it. If we ever need this service again I will request that Alex be the technician. So grateful for this positive experience.

Marlie Melo

Do not use this company. They are very understaffed due to internal issues and it really comes out in their customer service. Our water tank broke and needed to be replaced, we were told someone would call us that night to confirm an appointment for next day, no one ever called. We finally got an appointment a few days later, confirmed the time and date, took time off work to be home and and they never showed up. When we called they said we never had an appointment and had to wait several days for an appointment. It’s clear they don’t have enough technicians to do the work and don’t care enough to contract out their services or hire more people. Almost a week later and we are still waiting for service and hot water to take a shower in our own home. We have decided to change companies. Do yourself a favour and save the hassle. UPDATE: The entire time during this back and forth with Enercare, we kept asking to speak to a manager and were told there was no manager to speak to. It's unfortunate that now that I have posted a negative review there is upper management to speak to.

Sam Herron

We had a new water heater installed this morning. They didn't check their work before leaving and as a result my entire basement is flooded with atleast a foot of water. Absolutely ridiculous and unprofessional!

Amira Bourboun

Enercare call center was VERY DISAPPOINTING as i had to call 3 (FRI, TUES, WED) times to get a plumber here! THE PLUMBER WAS SPECTACULAR. EARLY FOR GIS CALL, EFFICIENT, KNOWLEDGEABLE AND FRIENDLY. JASON: I WISH I COULD REQUEST YOU EVERY TIME.

Joey Simon

Don Peters explained all my options clearly and answered any questions I had with ease and patience. Mitch and Jarrod came and do the install and were kind, clean and professional. They explained what they did and how things work. My best experience so far. 10/10. All great guys and made the process easy for me. It’s appreciated.

Brie Watson

Al Zubrickas at Enercare gave us the best service and the best advice to help keep our home warm in these cold months - including maintenance of our thermostat, (our original concern) and he went out of his way to help with another issue (re: heating in the basement.) Super professional, super friendly, awesome service! Thank you!

Jay Miller

Hot water tank replaced by service persons James and Ryker - excellent service, and knowledgeable - no issues with replacement. Overall very good experience.

Kamil Chadirji

Zaw visited us he is a very experienced technician, he fixed our heating system in very short time.

Chelsea Macsai

Brandon legault serviced my furnace and was very knowledgeable and explained everything he did. Very happy with his work and would gladly recommend.

Kathy Vanderwyk

Prompt and courteous service. Technician was very friendly and helpful in answering any questions that I had.

Jordan Donato

Al Zubrickas performed our annual HVAC maintenance and we really appreciate their kindness and the customer experience they created. They left a very nice impression and educated us on some things we can do to keep our equipment running smoothly and problem free. Thank you, Al!

Murray Kelly

We had Doug S. visit our home this afternoon. What a pleasure it was to have a technician of his expertise and customer service. From stepping out of his van to leaving it was amazing. I had my first HVAC 101 lesson. Every little thing that Doug did on furnace and a/c unit was explained. What the part does, what it should do and if it did it well. Doug brought me to school with him today. Would not hesitate to recommend Enercare and if you get a Doug clone good for you. Thanks Doug. Stay safe and well Murray Kelly

carolan clague

Technician: Al Z was very professional and helpful.... lots of hints and general advice.... very courteous and did a thorough inspection.

Paul Astell

Excellent service, Zaw was very professional, polite, clean and efficient.

Joseph Morin

My furnace stopped working. Enercare sent out Zaw to fix the furnace and I'm happy to say he was able to fix it in one call! Fantastic! Just in time before the cold weather.

Bill Serson

Great service from Nimal... seems to me that this inspection was a much more thorough than some previous service visits.

Behrooz Pazhuhesh

Brad A. was very professional and very efficient! Would highly recommend his services!

Angel Ashton

Our hot water tank broke in the middle of the night early Sunday morning. We didn’t think anything would be done because it was a Sunday. We decided to call Enercare and we were shocked that someone was able to come the same day to look at it. We ended up needing a new tank and they were able to send a consultant the very same day and by the following day, we had a new hot water tank installed! So glad we decided to call Enercare!

Eric Milito

Had the pleasure of working with Shawn Carter from Kitchener Enercare. He was extremely professional and pleasant to talk to. Made sure I was aware of other options and made things as easy as possible. Only good things to say. Installation of water softener was fast and easy. Thanks Shawn.

Matt Habermehl

I've had great experiences with Enercare and their contractors.

AYR DRYWALL & RENO’S

Najim & Jeff, very nice people; did a great job

Chantelle McIntyre

Jeremy S. was service guy who came by to fix furnace. Not only was he early, which i appreciated a lot. He was very professional. As soon as i told him problem he knew what to look for. Within 30 mins my furnace was up and running and working. Thanks Jeremy

Kevin Konowalchuk

I don’t normally post reviews unless something went wrong. This time is the exception. During my annual furnace maintenance, Stephanie noticed that my 11 year old hot water heater was not venting right (at all). Immediately, she drew my attention to it, and had all the options for replacement ready for me. The furnace cleaning was done well, as always - and I had my new water heater ordered for next day install. They even had incentives that made buying out of the old contract worthwhile. Installation of the water heater... the guys (Eric and Pat were on time, very professional and friendly. The heater was installed beautifully. There was no mess left behind and I have hot water again. Amazing service. I hope not to see them again soon, but would recommend. :)

Alyse Manis

We had an ac unit installed by Jason and Kevin. They did a great job, and we're very polite and professional. We would definitely refer enercare to other people.

Aum R

Sean Carter was an amazing representative for Enercare and finished the job quick and easily! Great job to them!!

Rick Tucker

Both Byron S and Christian A were professional and courteous. They did a great job and were really fast. No mess and just a great job. Thanks guys again!!

Ron Mauro

Enercare maintenance plans for heating and air conditioning are very good idea for home owners. We have had this for several years. Scheduling the yearly appointments was very easy. The repair person was courteous, knowledgeable and accommodating.

Perfect

Ten stars to Enercare because of Arsh Hundal and technician Andy. My furnace died three days ago, I called enercare and reliance same time. But no appointment was there with either companies. But Arsh arranged on urgent basis for us. Good job done by Andy. Thanks Enercare.

Kurt Buchholz

Jason is very professional and knowledgeable. Thank you for fixing my plumbing needs.

Brad O'Neill

Technician did a great job! Fast and efficient.

Michael & Beth Strain

10 Years ago we rented a Water Heater through this Company....it has been a CONSTANT billing nightmare!!!!! Then when we wanted to buy it out last year...as we were selling our house....we had to pay $515 FOR AN ALMOST 10 YEAR OLD WATER HEATER!!! We did it just to be done with this company. We CANNOT recommend them period!!!

Uzair Syed Naveed

Sean Carter was the plumber who had come in for a blocked drainage in the Kitchen. Not only was he quick and professional about it, but he also took the time to explain the actual cause of the problem and demonstrated it to me in order for it to be a longer lasting fix.

Rodney Wolfendale

Technician was on time and well prepared to explain and perform the service required. Al Zubriclas was pleasant to deal with and made for an informed and helpful service.

Leon Backland

Technician Zaw arrived at the early end of my appointment window after calling to let me know he was on his way. He quickly diagnosed my furnace and showed me what was causing the problem. He had replacement parts on hand and a short while later the furnace was back in operation. Zaw was a pleasure to meet ... very organized, kind and respectful of our home.

rose noonan

We scheduled our furnace maintenance today November 17/21.The technician Al Zubrickas called @10minutes prior to his visit and we were extremely happy as he was right on time. We have had Al in past years and found him to be friendly and engaging but more importantly he is extremely knowledgeable and thorough. Going forward we will ask for Al anytime we need maintenance done on either our furnace or a.c. Great experience overall.

Jeremy Rabinovitch

Zaw was incredible and professional. Diagnosed the problem within 10 minutes @7 o’clock pm on Tuesday , AC is now working better than before (thanks for the wash down of the condenser!). Recommend 100%

Andrew Cowan

Great service by Brad A. Diagnosis on a small problem before it became a big one.

Bettina Ryan

Dan F. and Steve C. were courteous, professional, and friendly. They installed a tankless water heater for us. They explained what they were going to do before they did it, and explained how to work everything after. They even gave us tips for maintaining other appliances through conversation.

Al Di Battista

I dealt with Ivan and he very cordial and knowledgeable. Explained everything about my gas fireplace he was doing maintenance on . Very helpful and he took his time and was thorough and left the premises clean and proper. I highly recommend Ivan to do any HVAC work at my home or anyone else’s.

Daniel Dubeau

Jason Miller repaired our bathroom sink drain today and I highly recommend him for service. He was friendly and extremely professional in his approach. The repair was completed expeditiously and to my satisfaction. I wholeheartedly recommend him to anyone looking for a great tradesperson.

Swed420Toker

Both Bryan S and Adam G were very friendly and explained everything great! they did an amazing job in the time period while here. overall very satisfied and glad they were the ones to do the work.

Victoria Tims

Jason Miller was sent to address plumbing issues and went above and beyond to resolve and fixed the problems. Very much appreciated.

Jane McGann

The technician was prompt, professional and personable when he visited to repair my hot water tank. The hot water was not running and he replaced part of the attachment to the tank. "the problem was fixed in less than 4 hours from calling. Great service!

Faith Murray

More than once I've had "emergency" situations with my furnace and they came quick and without any hassle. Great company, great offers. Highly recommend.

Frank Marcella

Absolutely no communication, technicians arrived almost 2 hours after the window appointment with no communication and then arrived with the wrong tank. Next day arrived late again and made me lose 2 days of work. the call centre was useless as they refused to find out when or where the technicians were. I never felt this disrespected and useless in my life. This was by far the worst customer service I ever experienced and will be moving away from enercare with all my products as it is less risky to own than to rent. They should be ashamed of themselves but like most monopolies they dont care about customer.

Andrew Rose

Just had Rob D from enercare (ottawa) in my home. He spent a few hours diagnosing a problem and fixing the issue that previous plumbers and hvac techs could not. Really happy with his care and attention to detail that he offered. Thanks Rob.

Eugene Roventa

Ricardo Bukowski was very punctual, informative and professional through his examination of furnance. He cleaned very carefully the air conditioner. I think his a great employee of Enercare.

karl euler

Very poor Enercare customer service and scheduling procedures. When I called, I was told I'd have to wait 3 days for a technician. When a follow-up appt was needed, I was again told to wait another 3 days. In total I waited 5 days in a cool house till the furnace problem was resolved. N.B.This was NOT the fault of the technicians. They were excellent! ... once they got here! Their website promises 'same day service' yet every time when I have called I cant get an appt for 3days ... one time it was 5 days!!!

Dwight Maynard

Very pleased with the team at Enercare. After 10 years our hot water tank had started to leak so I reached out to Enercare for a replacement. They had me up and going in no time! The installers were great and took great care to protect the floor and walls while installing and removing the units. In and out in under an hour!

Shylo Reddog

Technician was very nice and a gentleman, have me some good tips. Would love to have Al zubrickas every time to do my A/C maintenance.

Mansoor Amir

Andrew Mahon came to repair some water/shower head issues we were experiencing in our washrooms. He was amazing and his service was excellent. Great job Andrew.

李铮

Sean Carter installed the water softener for my home today. He is very responsible and efficient. Definitely recommend!

marilyn booth

Second service:- Replacement of hot water tank

David Thompson

Never rent a water heater from Enercare. After 7 years of no service (they never did any maintenance in the entire time), my water heater broke down. The technician came out and deemed it commercially un-repairable then tried to get me to sign a new contract on the spot. He confirmed with me that had he made a note that it was deemed commercially un-repairable. I decided to go with another company. When I called to confirm cancellation and get a return number, it took 1.5 hours for them simply to identify my account and then they claimed that I was required to pay out because the technician hadn't noted it was un-repairable. Another hour of jumping through loops and they finally gave me a return number. Extremely unprofessional, fraudulent practices. At no point as a second house owner was I ever presented with a contract.

tina jamal

Mr Abuzar Jamal Was professional and helpful he answered all of my questions he reassured of their products and was very knowledgeable he helped us achieve the best product for us thank you

Brianne Griepsma

We had to replace our conventional hot water heater and decided to swap it out for a tankless. Chris P. visited our home the same day I called about this issue to assess our house for the new heater; he was professional and friendly and answered all of our questions. He scheduled our installation quickly and without issue. Dan F. and Tom H. arrived on time as scheduled and got the job done quickly! They were very friendly and helpful, and ensured our hot water and heat were working before leaving. I appreciated that they rolled out drop sheets in the house in all areas where they were walking, and always shut the door behind them when they were in and out to the truck. They also double checked the part of the basement where we wanted the new tankless water heater to be installed before getting to work, which my husband and I appreciated. Thanks, guys! Job well done.

christy bailey

Jason Miller went above and beyond 5/5 would recommend to anyone!

Nikki Dubroy

I’ve been trying to have a ductless ac installed since July 30th. By Matt Trudeau, he’s just giving me the run around. I have called many times, left many messages, and he refuses to get back to me. I have to go to the people higher up to get him to contact me then when he does he doesn’t follow through with his words and promises. It’s now sept 19th and still have not had my items installed that I have been told would be done very disappointing and yet every time I call to have him replace they will not allow me to have a different person to do my installation if it ever gets to that point. Plus after all this I do not trust he will complete it properly.

Murray Greenberg

This is the second hot water heater I have purchased from Enercare in thirty years. They are a pleasure to deal with. From my first phone call to the installation of the heater by Byron and Christian they are first class. Quick clean and awesome to deal with. Murray

Gerry Tell

Initial call was lovely and painless...Tyler was on time and very respectful/ easy to speak with, answered all my questions to switching from hot water heater tank with new tankless. Steve and Greg installed it perfectly and were also on time. Very happy client Thanks to you all????????

Alec Mironov

Great service provided by Sean Carter. I had not a simple case to find a source of leaking and Sean did a great job to figure it out and he provided a short term solution and a long term one as well.

Anne Soppelsa

I have Unsuccessfully been trying to schedule my annual maintenance furnace check since the end of August!!! I have called a number of times and I have sent a few email messages. I have been told that there were no available appointments and that someone would be in touch with me to schedule a time once an appointment time became available. I was not contacted personally but rather received a message that I had been booked in (this past week) for a time during the work hours that I was not able to be home for. I am still waiting for an appointment either later in the day or on a weekend. I have Never had such terrible customer service with a company. The last couple of years I had no problem whatsoever scheduling my appointment. i am not sure why this has been so difficult this year!!?? Anne

Michelle A

I had a great experience with Enercare. The installer Brad was super friendly and helpful putting in my new a/c unit. It was quick and efficient. Would definitely recommend their service to anyone.

Michael Ofili

I just wanted to say that Zaw Tint was very polite, kind, and helpful. Mr.Tint gave my family excellent advice on how to keep check on the water furnace and the furnace.

Alex Dougan

Zaw was super helpful, friendly and efficient! Thank you so much

Bev Predon

We are very unhappy with the Enercare company. We have had no heat for 30 hours, the windchill here in southern Ontario, Canada is -12 C. We were told yesterday the service technician could not come to our home until between 2-6 p.m. today! We have been a faithful customer for over 25 years (with Direct Energy, then Reliance and now Enercare) paying into their maintenance plans for our heating & cooling systems. What is the point in having a maintenance contract when you do not "care" for us in a timely manner? It is winter here in Canada and your customer service has failed us.

Suzi Mckeraghan

The serviceman Al was amazing polite answered any question...he was what any customer would expect..5 star for sure.

Moustafa Eid

I was visited today by one of the inner care service consultants (Don Peters).The way he dealt with me shows how professional he is and he was easy to follow. On top of that he saved me additional money.

Eddie Huynh

I am a contractor and I returned my customer tank in January, but they didn’t clear it out and my customer was still charged for water tank rentaI for a few month. So I went back to Enercare to verify and luckily I had DAVE help me. He was very helpful and professional. I came around 1 pm and he finished work at 2.30, I didn’t expect him to sort my problem out the same day but HE ACTUALLY DID!!! He was so fast, and absolutely knows what he doing. I so much appreciate the work he had done for me. Thanks again Dave!! Keep up the good work.

Maria Harrison-Edge

Al Z. was prompt after his phone call announcing his arrival time. He was happy, courteous and informative. Al advised (reminded) me to check/replace my furnace filter monthly which will provide better performance of my heating and A/C system. He also suggested to close all basement vents during A/C season and to run the furnace fans to keep the cooler air circulating in our home which will ease the workload on our older air conditioner. It was a pleasure to meet him. Thanks Al.

Yugraj singh

Alex l was Great today, fixed all the issues with my blocked and leaking kitchen sink, great work Alex and thank you for coming out during these tough covid days.

Danielle Smith

We have had Alex, the Electrician working for Enercare, at our house on many occasions and he always does an EXCELLENT job! He instills a great degree of trust as he is very knowledgeable and communicates that knowledge very clearly. He is always very kind, courteous, helpful and professional. He is a wonderful asset to the Enercare team!

Daniel Baliki

My hot water tank stopped producing hot water all of a sudden. I called the 1800 number on my tank for enercare. They sent out someone later the same day to take a look at it. He (name: Zaw) arrived, immediately knew what was wrong with the tank, and fixed it in like 20 minutes.

Raf S

I have been using those guys for HVAC maintenance and repair for a long time. Never had a problem. It wasn’t until I needed and instal that those guys shined above the rest. I shopped around for a whole new system to put in after my Keep Rite gave out. Mike, from sales, was wonderful, flexible an attentive to detail. He made sure he treated me at my level of knowledge and got me exactly what I wanted and needed. He made sure I always knew what was going on all along. It took an effort on his end to put everything together and do it on time, but he did it. Most of all, I felt comfortable bringing such a pleasant person into my home. The installers, Jeff and Mat, were equally wonderful. Worked quietly as produced a professional install. They overcame all the problems they were face with. They were so apologetic that they had to return the next day to run a new cable. Jeff’s attention to detail and dry sense of humour were very delightful. Mat’s approachable personality was lovely. We now have an amazing top of he line Lennox system in place. I’ll try to add photos soon.

Rowena Sotto

Very professional service and on time! Al Zubrickas is great and he gave us great tips to help our home comfortable and resolve the issue we have with AC. Thank you so much for a great and very satisfactory service.

Madzia

Worst customer service ever!

Paulin fokam

Zaw did a good job. He is kind, He takes time to explain the problem and the possible solutions. I highly recommend him.

Saba Desta

Alex L. fixed my toilet & he did a great job! He followed COVID protocols as well. He’s very professional and friendly. I will recommend him to my family and friends in the near future. Thanks so much Alex! :)

freshiedubson

Sean Carter was the plumber to fix my issue. Great customer service, very thorough and punctual. Highly recommend.

olivia frizell

Brad A. was extremely professional when servicing my water heater. He was very helpful and had very informative answers to all my questions. Would highly recommend his services.

Cook With Asmaa

Zaw is the best technician, he helped me with an issue I was having with my hot water tank. He is very knowledgeable and friendly.

JHANDER 001

Would highly recommend Brad A for all HVAC maintenance! Very professional and knowledgable

B C

Great service from Sean

Andrea Atack

I was very pleased with the responsiveness and professionalism of this company. All of the representatives from this company called to confirm their appointment and arrived earlier then the scheduled time. Michael P was extremely knowledgeable and helpful and was able to answer my questions and address any of my concerns. Tom & Dan installed my tankless hot water heater today, they were courteous and professional and did a wonderful job cleaning up. All in all a great experience. Thank you!

Charlie Shaw

The Khalid & Habib Team were awesome so I scored them an 11 out of 10. They were professional, courteous, thorough and most of all friendly to deal with.

Poyzen Love

Zach was detail oriented and extremely polite, my fireplace has never looked so good.

Charles Bruce

Terry D and Adam G replaced our hot water heater and did a great job, were on time and efficient and left our place nice and clean

Mihaela Anca Buture

Water heater suddenly stopped working on a Sunday of a long weekend. Called Enercare and managed to get an appointment for the same day. In less than 3 hours, our hot water problem was solved by a very professional, polite technician whom has saved the day for us. I was very impressed, and grateful for the courteous and prompt service.

Avi Lior

Byron S and Mayson Z arrived on time and did an excellent job. The site was clean as if they were never there. Super happy.

Christopher Hill

Recently had our water heater fail - was able to get in touch with Enercare quickly and without delay they had a tech out to review the situation. We were quickly scheduled in and the installers we got were great. Mark and Ryker ended up running into a technical issue with the type of water heater and took time out of their day to correct it. Often getting an issue corrected same day is impossible so seeing these guys drive back to grab the equipment needed was 10/10. Installation, explanation and professionalism from Mark was 10/10 as well, he is obviously well versed in his field and it shows in his workmanship and attention to detail. Would highly recommend these guys.

Henry P.

Kevin G. and Jason B. (Enercare St. Catharines) came to install a tankless water heater at our home today. Kevin and Jason were professional and the installation looks fantastic - great job! We are very happy.

Maureen Mackay

Very Happy with the maintenance service call for our air conditioner. Nathan was the best service person we have ever had to our house. He was polite, on time and very knowledgeable. Enercare should have Nathan in the training dept., teaching how to do a great job!

Bradley Johnson

Although the technician was very nice, he took his mask off 4 minutes into our visit and hung it from one ear the rest of the appointment.

Southleigh Foundation

Horrible response times to emails, continuous billing headaches for Property Management. Very disappointed

Adam Pilkington

Alex L was very courteous and professional, quickly identified the problem and replaced the needed part, all while carefully following covid protocols. Great job.

Office Jedi (Officejedi)

Zaw was great again. Has been here before for other maintenance. Was able to come out for same-day service. He isolated and resolved the issue quickly. We now have heat again. Another awesome Enercare visit!

Dianne Topshee

Our technician, Zaw, provided excellent service and took the time to explain all our options.

S Churchill

Very trusted company. Al, the technician came to our home for a Furnace Cleaning. He was very knowledgeable and informed us of ways to extend the life of our furnace and keep our homes air clean. I can't say enough about how nice and courteous our technician was and how satisfied we are with the protection plans offered. Highly recommend company.

Eli Rabin

The technicain was corteous, professional and very informative. The service was prompt and the arrnagements for the visit were easily made. The summary and recomendations were clear.

Johnny Zhang

Zaw Tint was the technician who visited us last night for a problem with the hot water tank, and solved the issue. Very nice and expert services, really appreciate his help.

Ronald Kisur

Al Zubrickas was a great service man. He was knowledgeable, courteous, and very informative. I was very impressed by his work ethics. All service personnel should be like him and could learn a great deal from Al.

Visali Ram

Whenever I have any trouble with heating, cooling or plumbing Enercare technicans are there on time. Quality of their service is superb and very professional. Would highly recommend their service.

Denise G

i had a large job - 2 separate ductless mini split systems installed - one in the main house and one in an out building ... as well as a HWT i was beyond satisfied with the entire process ... Michael (our sales rep) was so informative, courteous and patient, i had multiple emails with him over the course of our job ... he was very attentive, replying promptly and answering all my questions Tom and Dan (our HVAC installers) did an EXCELLENT job ... these guys are highly skilled and take obvious pride in their work ... they worked on our job for 4 days and we were very happy with the placement of the units / condensers and extremely impressed with the results The entire process was seamless - would HIGHLY RECOMMEND!

Darren Weiner

I can't thank Zaw enough for fixing my furnace. He was extremely professional and courteous. Zaw quickly diagnosed the problem and had it repaired within 30 minutes. Great job!!!!

bombay biscuit

Jason Miller is an excellent plumber! My parents are very pleased with his exceptional service and professionalism.

Cameron Hewitt

Was on time, helpful with informing me what the issue was. Very kind and did a great job. Thank you Sean Carter!

Lakhan Verma

Excellent service by Sean Carter

Saad Kabir

Sean Carter from Enercare installed a water softener for us. He was very professional, friendly and explained everything before doing it. This was really helpful as the water in the Woodstock area is pretty hard. Sean explained how water softener works and showed how he tested the hardness of water and what it means for us. His explanation not only helped me in making an informed decision as to what kind of a water softener that I need but I was able to explain to other people how water softeners works. He did a very clean installation taking care of any future basement work.

Faisal Camel

Sean Carter, came out for a service call on our water softener. Awesome customer service and product knowledge. He helped me understand what was going on and took care of all of my questions.

Lori Perkes

Horrible service - 7 days to get service in WINTER? So much for their 24/7 promise! A WEEK and they want us to use space heaters and pay hydro! Talk about false advertising!!!!

Sebastian Meadows-Helmer

Sean Carter came in to inspect my water heater and gave some great professional advice on various aspects of my home's plumbing. No hard sales tactics. Friendly, honest, professional guy!

Brenda Wyber

I’ve had an issue with our hot water for the past 10 days: came in finally figured out that when an electrician was here installing an outlet in the basement he wired it into the hot water tank outlet and when you turn off the lights you turn off the hot water it’s taken for visits and countless hours of frustration but Colin G fixed it and figured it out thank you

Bunny Davidson

Rob was very helpful in explaining my water on demand and helping us set up our appointment for the water softener system. Very courteous and helpful!

Michel Lacroix

We had the service done on the furnace by the technician Michel Gratton and he was excellent, informative and knowledgeable about his work. Thank you for a job well done. Happy customers. Greely in Ottawa South!

Dena Jaradat

Brad was very polite and professional, showed up on time and made sure I was satisfied! Thank you Brad!

Aqib Ahmad

I dealt with Sean Carter for my plumbing issue. He proved to be an awesome professional while dealing and explained the resolution steps. Thanks Sean

Jason Lesky

Absolute worst customer service ever, tried canceling account that I’m paying for and they claim I’m not the account holder, yet being billed every month..... they take my money every month but can’t cancel these guys are honestly crooks stay away from them

B.T. Minard

Today our furnace annual maintenance was performed by a technician from Enercare first name Al. He was very thorough and professional. He explained the aspects of the maintenance very clearly and made some very helpful suggestions. We were very pleased with this service.

Heidi Potzauf

The Technician (Bill) that came to see us was awesome, I would recommend him to anyone Thank you Bill

Tushar Kumar

Zaw was amazing. He fixed my hot water tank issue within 5 min. Highly Recommend :)

Cliff Hakizabera

Technician Zaw was great, with the parts received he was able to get our hot water back on.

John Suk

On time polite and professional. Good follow up communication and good value with service plan.

Osen Necip

Used them for my water heater service. Super cheap, super fast service, professional, and resolved one of my urgent issues with closing the sale of my house within 2 business days with no hesitation. Great company and will def use again.

Sunil Gupta

Good professional plumbing work done on a timely basis by a knowledgeable person Jason Miller from Ottawa Enercare.

Michael Jackson

Michael was my salesman for a new air conditioning unit and he went out if his way on several occasions to answer all of my questions. Before the sale I wanted to ensure that I picked the right company. Professional installation, equipment dependability, warranty, company reliability and cost were all factors in my consideration. Michael worked with me to lower cost and raise confidence in Enercare. He did all of that and more. My installers were Aaron and Dylan. They installed a new water heater (rental) and a new air conditioning unit (purchased). Aaron and Dylan were very professional and meticulous workers. As owner of a renovation company, I know good work when I see it. The water heater and A/C unit were installed fast and efficiently. Care was taken to avoid tracking dirt into the house using a rubber mat through to the work area. Every question I asked was answered to my satisfaction. The job was done cleanly and with careful consideration. Both men were kind and friendly and took the time to ensure everything was working correctly before they left. Michael went out of his way to make me happy and sent the right people to do excellent work. Top notch professionals. I highly recommend. Just a note to add to this review. After the new Sensi thermostat was installed the furnace fan was kicking into high gear at the end of the cycle. This had never happened in the life of my furnace. Simon Brown was the tech who came out to check. He was extremely thorough and used a process of deduction to rule out everything but the thermostat. Next, he changed a setting in the thermostat and resolved the issue. Another shoutout to techs Aaron, Dylan (aka Tyler), and Simon. Also great thanks to salesman Michael for his fast response time in getting this issue resolved. Now I can add that the Enercare team is not only good at installation, but also following up and resolving issues. Looks good on you Enercare!

Holly Sheehan

Great customer service. Alex L fixed our plumbing problem right away.

Adrienne Stokes

Comments retracted and deleted..

Sharon Sharpe

Chris C. was excellent. He arrived when he said he would after calling us first to do the annual maintenance on our furnace. Very pleasant fellow.

n mas

Colin was of great help and went above and beyond.

Campbell Horn

The repair people who came to inspect the furnace were very professional, knowledgeable, communicated well, and explained how to continue to maintain my furnace for optimal performance.

Maya Asmar

Brad A. was very professional. He went above and beyond to ensure that the AC and hearing services are checked and cleaned and gave an honest recommendation to what needs to get done. Thank you Brad.

Dgirl 14

Technician (Andrew M.) that came in was very polite and efficient. He answered the questions I had. He took all covid precautions necessary. Problem was solved quickly.

Linda Dainard

We would like to share our experience recently with a furnace and air conditioner install. Dan F and Tom H presented on time and ready to work. They are a great team and worked continuously for a day and a half in our home. The installation went well. They cleaned up after they were finished, and explained maintenance requirements. We would recommend Enercare and this team in particular for and excellent install. Thanks guys!

Sylvana Nached

Plumbing service was done efficiently by Alex.L Very professional service that is really recommended. Good job Alex ????????

Annie'sWorld

Alex L was great, he explained what he was doing, was very efficient n friendly n respectful

Elizabeth Ramírez

Shane service was exceptional.

Amna Cleaning Services

Sean Carter was here today to install a new water softener he did a wonderful job he explained everything and went over the set up if your in need of a softener sean is your guy he is also really great with customers and my cat max thanks again enercare and Sean happy customer here

jfabchef

Had my AC and furnace maintenance done today by Al Zubrickas. Let me just say that if your are in the Niagara Region and need to schedule a maintenance Al is who you want to come into your home. He was kind, courteous and knowledgeable. He answered all my questions and gave me some great advice. Thanks Al and I hope to see you in the future my enercare needs.

John Kazienko

Professional, and informative service call by Matt.

Sylvio Anderson

I had made two unsuccessful service calls appointments, then decided to move forward with a hot water heater tank replacement with another provider. On the day of installation of the new rental unit, I called Enercare to informed them and chose to bring myself the old one. The next day, at the drop off location, I was told that I was supposed to have been given a reference number which wasn't provided and they wouldn't be able to accept it without that. I followed up to call Enercare again for that number and found out that they needed 24hours to complete the drop off. I was beyond disappointed and asked for an exception, without success. Even after I mentioned that I was a disabled person and had to drive back 20 minutes to the next city they wouldn't not empathize. I asked if they could schedule a pick up and waive the $75 fee and they wouldn't comply. This is beyond unacceptable and below any decent customer service that one would expect. Very sad for service, no goodwill what so ever. _____________________________________________________________________ All ended well, with no lack of more drama, but if it wasn't for this feedback, it initiated the involvement of their Social Media Care Specialist-who came to the rescue and was the first one to show any compassion and took care the matter. He should be promoted!!!

Rama Hakim

Jason Miller is the most efficient professional we have ever met! He was very kind and easy to talk to, fixed the pipes excellently and in record speed! Very pleasant guy, even gave us advice on other heating-related issues in the home and was overall fantastic. 10/10 would recommend, thank you Jason all the best!

Uncle Duhn

Very professional, usually get the job done but recently, the last 2 service calls both said the problem was too big for them. A blower motor and that because Our furnace had a secondary heat exchanger that was plastic, it was probably cracked and it would be best to replace the furnace. We did, (with another company) and guess what, the secondary heat exchanger was METAL and definitely NOT cracked! VERY shady and just flat out lied. AVOID these people.

Joan D

We dealt with Andrew and he was very professional and knowledgeable. Having to deal with Enercare customer service was a bit off with call back so I would give that 4/5. Otherwise, the AC and Furnace and On Demand Water heater have been working great!

Kimaro Small

My AC unit started giving this loud hissing sound. Me and the wife wasn’t sure of what the sound was. Because of Enercare maintenance insurance, Al Zubrickas( TECHNICIAN) was very knowledgeable very professional and love what his profession, Al was able to identify the issue within minutes he advise me on what steps should be taken. Al is what put the CARE IN ENERCARE. Thanks AL

Steve & Lisa Neville

Jason Miller (the tech) showed up on time and quickly understood the issue (leaking drain pipe in the basement ceiling). He explained his plan to fix and very quickly got it done. Jason was a professional plumbing expert who clearly communicated with me. Another great experience with my Enercare protection plan.

Murray Poole

I wanted my hot water heater checked. The technician was prompt and courteous.as well as being very professional and informative. I was very impressed.

Mark Dragon Owl

On time, replaced the part, COVID-19 protocals observed...gave great advice on maintaining my HVAC system Excellent technician was Chris Bradley.

Viletta “Velvet” Diamantopoulos

Jason Millar (from Ottawa) came to the rescue. We had some water leakage, a clicked sink and a broken toilet handle. He was exceptionally patient, kind and a real pro! We felt as though we were in great hands and we were. Many thanks Jason!!! Viletta

navy jack

Got the hot water tank fixed. Super service top notch work.Thanks. jb.

Steve Irving

Helpful, efficient and friendly service; very pleased with his plumbing work.

Gianni Abbenda

Alex called to say he was en route and arrived as promised. He was highly professional in his work and fixed the plumbing issue quickly. He diagnosed a second problem while he was here and arranged a follow up appointment to get that taken care of. I would recommend his services to family and friends. Thanks for your help Alex!

Kelley Evans

Was pleased beyond my expectations with my FIRST call to Enercare St.Catharines. I was able to get a same-day inspection and repair of our On-Demand hot water tank, which suddenly stopped working. I will definitely call them again, and for all of our service needs!

Cedeno Grant

Sean Carter was here today, and he did a great job

TypeEh Studios

So friendly and professional, Jason fixed our problem in 20 min and have great advice about maintenance. No up sell nothing but good things to say about Jason.

tristan the minigunner

I found Alex l to be very knowledgeable and professional with the plumbing job that he did I will definitely recommend him to my friends if they need any work done. Good job Alex l keep up the good work Lee w

Christa

Michael and Kevin were amazing, Michael was the sales rep very friendly, accommodating and explained everything to me as well as set up installation wothin days of calling. Kevin installed my tankless water heater he did a fantastic job looks amazing, he did extra by replacing my dryer vent and securing it for me making that area very neat, tidy and secure. I would highly recommend Enercare and their services because of Michael and Kevin. 100% Thank you so much guys :)

Arvin Pham

Sean Carter was here to help us with the water heater. He fixed the problem for us, He was friendly and very helpful.

Mavis Vet

Great service!

Lisa Russo

My technician Al Z. went above and beyond during the service. Even put the hose away after using it. Used all safety precautions regarding Covid as well.

Saryna Churchill

Sean carter

Rick O'Neil

Called in the evening with a broken furnace and they had a recharge here first thing in the morning. The tech Brandon discovered the motor was blown and Instead of ordering parts that take at least a day to come in, he personally went and picked up the new motor and was back in 90min and had the motor installed and heat back on in 10min! Thanks Brandon for the amazing service!!

Jennifer Shaw

The technician (Sean Carter) was super friendly and knowledgeable. I needed a replacement water heater installed and was told it would be 4 days out, he made sure to get it within 24 hours for me. I couldn’t be happier with my experience today.

elizabeth barrick

love the quick service. I pay a monthly fee which covers electricity, plumbing , furnace, air conditioning, Hot water rental, annual check up for furnace and air conditioner. . keep up the good service.

Andrew Best

We had a great experience today with Al from Ennercare. He is extremely friendly and he knows his stuff. He helped us a lot and gave us a few useful tips. Very pleased. A follow up from yesterday: Another great experience. Brandon Legault came by to fix the problem we were having with short cycling. He quickly diagnosed the problem and ordered the part we need. Highly recommended. Really nice guy too. Another 5 stars.

John and Katherine Dawson

Do not do business with Enercare! Deplorable business practices and customer service. Our water heater was only 4 years old and it started leaking. Tech came out and stated that we needed a brand new one however wouldn’t get one until the following week. This would leave us many days without hot water. Received an email on replacement date and when we called to inquire if there was an earlier date, they changed our service date to later stating that they “cancelled” our first appointment and now that slot has been booked by someone else! Their contract is filled with hidden information and fees. Our only silver lining was because our hot water tank was broken, our contract was as well so we happily took our business elsewhere.

Jamie Lynn McDougall

Very professional! Rob D was quick to respond and arrive, clean and was very kind! Recommend this representative to anyone!

Sean La Rocque (VisualLingo)

Brad came to set up or thermostat and have a look at our AC. He offered some great tips on using the smart thermostat to help save on our power bills. Thanks again!!

Ms M

Byron S and Adam G were very professional, focused, polite, and thorough. Excellent communication before, during, and after the air-conditioning installation. Brad Runtz -- sales -- was extremely helpful, with NO pushiness or manipulation, and is clearly dedicated to exceptional customer service.

Victoria Kerr

Jason Miller, from Ottawa, was friendly and professional. He was very thorough and answered all my questions. He was a top notch 10/10!

Mike Chapman

The experience with the technician was fantastic. He explained everything really well and I felt comfortable about the entire experience. The call center was another matter which left me very frustrated. The person handling the call asked for an appropriate time period and I agreed to a morning 9-1 pm time slot where upon he said that I was confirmed for a 4pm time slot. He made mistakes like that throughout the call and frankly I was pretty sure that my appt wouldn't work out in the end. Luckily the tech showed up in the morning and he completed everything on time and a job well done. I can only hope that phone calls are actually reviewed by management and something is learned by reviewing this call.

Christine Beaton

Byron and Chris were great! Super friendly, on time and professional.

UnderABloodRedSkyU2

Absolute worst service. Never had a good experience. Waited for multiple four hour windows for service and they NEVER SHOWED UP. Lied saying they arrived but we weren't here. Cannot trust them! Do not recommend!

Malek El Kouzi

Jason Miller from Enercare came and professionally fixed the issues i had for plumbing. Thank you Jason. I would like to thank Enercare for their professional service. I have yearly plans which are super services from Enercare plans.

David.Marom.Canada

A representative was always available on calls. Appointments were scheduled mostly a day after the call, which is positively surprising. The technicians always arrive during the time window and were very friendly. They also were very professional.

Valerie Klassen

Our furnace broke down and enercare's protection plan covered our tech visit and the replacement motor. Our tech was really amazing; he was quick, courteous, and helpful. Thank you!

The Bennett's

Like most large companies, the only deals you get is when you first sign up or you are cancelling. Call centre is super annoying to deal with. Worst customer service. Stay away, far away!

M B

Absolutely unacceptable, we returned a water heater, they took it but could not give us a confirmation receipt that it was returned because the "system is down " and has been since Sept 26. I called 1800# and they tell me that it could take 2 to 3 months to correct the billing. I have zero confidence that they are going to track this tank correctly....I think Enercare has taken from lessons from Cogeco is poor management and billing practices! Beware!

Tim James

Alex was professional, knowledgeable and completed tasks efficiently. Appreciated his work, attitude and friendly demeanour!

Tom McGregor

We had maintenance on our furnace and AC on July 29/21. Al Zubrickas did the usual great maintenance job keeping our old equipment running smooth. He advised us that our two units are very old and we should consider replacing them. He has been servicing them for many years. Thanks for taking care of our old reliable heating and air conditioning units.

Mohammed Alhadi

Had the best guy here today Sean Carter he was very clean and did the job better than I thought great work. Thanks you enercare

ChironTervs

I had trouble with my furnace not producing enough heat, called in to a very helpful person, had repair person out within 24 hours, full COVID precautious, clean and safe and now I have heat !

Marquis Côté

Fast and great service. The technician Zaw knew what the problem was from my description and had it fixed quickly and efficiently within less than 30 minutes! We have hot water again, yay! Shower time ;)

Derek Prosser

Zaw did an excellent job on replacing the hot water heater panel. arrived at the start of the repair window and his work was top notch. Thank-you so much!!

RealtorKafayat

AL ZUBRICKAS did a great job and was very respectful and friendly. He gave good advice on maintenance of equipment.

Donna Morrison

I was very impressed with the person you sent. He checked every aspect of our furnace and I felt relieved knowing that the furnace was in good working order. He also has a warm personality that made it easy to ask questions.

Signature Smiles

Very impressed with the service I received from Brad A. He was very professional and answered all the questions I had. I will definitely be requesting him for all future services.

andrea othmer

Our hot water tank stopped working so we called for assistance. Unfortunately, Enercares customer service sucked. Both myself and my landlord attempted to call them but the customer service over the phone was very rude , long wait time and when we finally did get to speak to someone they overtalked us and eventually hung up on both us. My landlords name is Mouftau , and I , Andrea am one of his tenants. They, your CSR's hung up on both of us and we weren't even rude or swearing or anything of the sort. We had to call back again and again .Finally arrangements were made to send a tech out and that tech was Justin Rempel. Finally we got somewhere!!!!!! This guy was amazing. A great representative for the company. He really takes pride in his work , has alot of patience , and really knows his stuff and goes the distance for you. We were so impressed. If it wasn't for him saving the company's reputation by offering amazing hospitable and knowledgeable customer service with a smile , We never would have dealt with Enercare ever again based on the first 3 reps we spoke to over the phone . Literally, Justin was a godsend we were very grateful for who fixxed our problems in a timely professional manner, going above and beyond . Thanks just isn't enough. Best customer service ever . He made up for all the idiots . Literally , ....all your workers should be like this guy.. We really are sooòoo grateful.. Truly proud professional Canadian quality service..

TEACH WITH TECH TM INC.

I am writing this review on behalf of my dad. He was really impressed with the service he received from Al Zubriekas yesterday. He was very helpful and provided great information.

Amanda Salinas

Thank you, Enercare for saving our Victoria Day long weekend! Our water tank stopped working late on Thursday evening. We called Enercare Saturday morning at 9:00 a.m., and by 12:30 p.m. we had an a technician (Rob D.) at our house to assess the issue. He was very helpful, informative and professional. By Sunday at 1:15 p.m. the technicians were in to install a brand new rental tank for us. Your technicians were very friendly, clean and professional. We are very happy with our first experience with Enercare. Thank you for a great experience! Sincerely, A very happy Stittsville household

Heather Galt

We rented a water heater from Enercare for years, ending in 2017 when we had the tank removed and returned to Enercare. When the tank was returned, Enercare did not provide paperwork to confirm the rental was returned. Subsequent to that, they continued to bill me for almost a year, refusing to stop billing until I had provided the paperwork they refused to provide. We finally ended up buying out the tank, at a cost of almost $700!!! After that, and about 50 hours of phone calls and emails over a full year period, they finally confirmed that they would stop billing me and credit the account for the outstanding balance. I thought my nightmare was over. FOUR YEARS LATER, a collections agency lodged a bad debt on my credit rating, for the exact amount that Enercare had confirmed they would remove from my account. After an additional 10 calls to Enercare, plus 4 calls to the collections agency, the matter *seems* to be resolved. DO NOT DO BUSINESS WITH THIS COMPANY!! Their internal processes are an absolute disaster, you get passed around on every call, they don't 'read their emails, and they don't care whatsoever about their customers. Buy your water heater - its many times cheaper than renting it over the lifetime of the heater.

Joanne C

Charles from Enercare visited our home last week in order to provide advice on a new water heater. He was knowledgeable, polite and thorough, taking the time and effort to make sure that we fully understood the options available to us. In my opinion, Charles went above and beyond what we expected and we are grateful to him for his professionalism and assistance. Thank you, Charles! While unrelated to Charles, the service we received from the Enercare call centre paled in comparison, and could best be described as brusque, disinterested and perfunctory.

Ben Kamminga

Our water heater pilot light went out and we could not get it started back up. Jeremy S. from Enercare was able to come by on the same day and was able to help get the water heater working again very quickly! Great experience and thank you Jeremy!

Fred Dakin

During the last week I had a small issue with my water heater and also had a yearly check up for the furnace. Two visits, both gentlemen were very professional and helpful in answering the questions I had. We felt comfortable with them in our home during this difficult time as they wore the proper safety equipment and were very careful to stay a safe distance. Brian and John are welcome back anytime

Annie Mazmanian

Al Zubrickas was very friendly and professional. He called ahead of time to ask if he could come early. He was respectful and well-informed. He provided some tips at the end of his visit. He was clean and even turned off the lights in the furnace room after he was done. Thank you Al for a lovely visit. It was nice to meet you.

Muriel Losier

We were extremely pleased with our technician Chris. He called ahead & arrived at designated time. Polite,respectful , professional& knowledgeable. Chris did the most thorough job of servicing our furnace that we have received in the last 3 years. He even took the blower out & cleaned it thoroughly. Never had that done before!Thank you for providing such excellent service. Chris is an excellent role model for your technicians!

Katelin Valentine

Alex L. was friendly and professional. He was efficient and respectful - particularly as it relates to COVID. We really appreciated his great work!

Brad Taylor

Enercare provides really wonderful customer service. They tell things like they are in a respectful and friendly manner. From the assessment to installations. The care plans and house maintenance, we’ve had 5 people come by from Enercare, all of whom have been respectful, from punctuality to keeping the floors clean to explaining every step and procedure that gets done. I’ve got nothing but positive feedback for Enercare. Even the call centre is trained the same way, providing respectful service and answers. Keep up the great work and if clients need a review I’ll answer questions anytime.

Talina

Shane was so great! He is extremely personable and professional!

Paul Rasmussen

Awesome service by Sean Carter! Our kitchen drain was completely plugged and Sean was able to clear it up for us. Its draining as well as it can now! Sean explained the situation well, cleaned up afterward and gave some great tips moving forward. I highly recommend Sean and his service!

Richard Martin

Booking an appointment was easy. Sales representative was very helpful and accommodating. Professional, knowledgeable and friendly technician, carefully following all safety measures, was right on time. Took the time to explain the work needed on my furnace. Keep up the great work!

Anita Reis

At approximately 17:30, Thursday October 22 2020, I was returning to Elmira on highway 85 northbound. At the merge from 2 lanes to 1 lane, an Enercare van decided it would be a good idea to attempt to pass me on the right, at an extremely high rate of speed. I was forced to slam on my brakes, and he was forced to hit the gravel shoulder. I'd like to mention that I was driving a full size school bus. I'd also like to mention I have photos of the van and license plate. I highly recommend speaking to the tech in question. The next time he does it, the outcome might not be so good. ( cndnwldflwr@gmail.com )

Gregory Sreblowski

Rob D and Chris B ... inspite of having the wrong pump delivered to repair our heating system, they persevered and picked up the correct pump reworked their schedule through dispatch and returned to fix our heating system the same day. Great job. Thank you

Marjorie Steele

Had no hot water on Tuesday morning. Called Enercare and was helped by very professional staff on the phone. Billie and Camielle were very helpful and thorough in setting up an appointment for the next morning between 8-12 to have our hot water tank replaced. The techs arrived just after 9am. Dave Howie and Sean G were the installers. They were very professional and had great suggestions on which tank would suit our needs best. They were done in less then an hour and left the space very clean! They showed me how the new tank operated and made sure I had no other questions. I would highly recommend Enercare to all my family and friends!

Ricardo A. Gomez

Alex L. was very informative and professional replacing fill valves for two toilets that were leaking. I highly recommend Enercare for their great customer service.

Nikolaos Stamatiadis

The technician visited us was Sean Carter. Very friendly and very careful with COVID precautions. Professional and followed through to make sure our problem was resolved.

John Sullivan

Really happy with service and technicians were nice and knew exactly the problem and fixed it and arrived when they said they would and I will and have recommended your company

goksel cetintas

The technician was so friendly and helpful Thanks Brad A.

Janet Ramsay

Brandon Legault performed maintenance on my furnace and complicated gas fireplace. He was punctual, very efficient, friendly and professional.

Grace Cayer

Excellent service. Furnace fixed with new part all in one day.

Pam Lansky

I had my yearly furnace maintenance performed this past week by Al Zubrickas. I was put at ease immediately when Al arrived on time. He was very friendly and courteous. He completed his task within a timely period and answered all my questions very clearly. He suggested things that I could do to maintain the proper running of my furnace and the experience was positive. It is nice to see a friendly face in today's world and it was obvious that Al takes pride in his work and dealings with the public.

Tyler Ward

Zach was very professional while visiting my home and stayed till the job was completed. I would recommend this tech to anyone moving forward and was happy with his work.

Frank Grandinetti

WOW left Reliance cause of pis poor contact center service and third world style account management and Enercare is getting to be just as bad. Unbelievable as there service was initially excellent yet offshore contact center is not able to communicate well and after 5 attempts to attain tankless quote so many disconnects and transfers.

Paul McInnis

- they sent the wrong person to my house, despite a very clear description of what services I needed - this visit cost me over 100 dollars CAD, and a bill was sent to me via mail, with very little time for me to pay it without incurring fees. - When booking my visit, they were more concerned with up-selling me un-needed services

Glenda Furkalo

Poor customer service in trying to get a matter resolved on our initiative!!! Stay away!!!

Tony Iannazzo

Would like to write a review that our furnace broke Friday night, we contacted Enercare Friday night. Saturday Kishan was dispatched he took time, care to have the furnace working again..great job!!

Rajendra Parajuli

Hot Water Pump (Rented), Replace Old one with New One Went well. Two Technician/ professional were good. They used cover, not to damage Carpet, and cleaned things very nicely after work. Great Job Guys, Thanks

Wahib Thabet

Smart and professional staff. I appreciate the service provided by Doug Sample who fixed a problem no one was able to in the past years.

Mary-Jane Hall

Technician: Al Zubrickas Al called and arrived early for the scheduled appointment. His work on the AC was thorough and efficient. He also checked our furnace and gave us a recommendation for our water heater. I can definitely recommend this service to others.

Unknown Unknown

Adam G and Terry D were on time, efficient, professional, and their work was clean and tidy the whole way through. After the installation, they provided helpful explanations. Thanks kindly.

Merijean Morrissey

Dan F. and Tom M. were here today and installed a brand new air conditioner. They were really courteous, worked non-stop, not even stopping for lunch. They explained everything to me and even cleaned up after they were finished. I am very pleased.

Ava Ault

Excellent, friendly very professional. 100% satisfied for the 10th year running. Thank you so much.

Jon Braganza

Zaw from Enercare came to service my furnace and was very professional and courteous.

Deepak Verma

Jason miller did great work. He is very nice and work done very quickly. He fixed my toilet & he did a great job! He is very professional and friendly. I will recommend him to my family and friends in the near future. Thanks so much Jason.

Gagan Dehal

Great timely service to fix hot water Tank.

Greg Aulenback

Jason Miller was great. I had a slow drain in the basement laundry tub and Jason was able to fix it between using a plunger and wet vac without removing any pipes. The drain has never worked so well!

Monica Adjeleian

Jason was very efficient and clean. Would recommend.

Jacqueline Messent

Professional and great service. Everything went smoothly and very happy to have it all sorted out so quickly!

Cal Day

We had an issue with our water heater leaking. Jeremy S came to take a look at it and was able to fix the issue quick and efficiently and had us back up and running in no time! Very happy with the service he provided.

Garry Saunders

Jason Miller solved the plumbing problem in a friendly and helpful manner . Very pleased ....Garry Saunders

Properties Sett

James Ma provided excellent service, identified the problem and resolved the issue. Thank you!

Satya S

Sean Carter - he is very experienced and went above and beyond to recommend me the best solution to a problem without having to spend a dollar. He has excellent customer service skills which is pleasing to see.

Tiffany teal

I just had my air conditioning checked and cleaned by Brad great job professional Is super nice Definitely would recommend for anyone looking to have their air conditioning done and heating ????

Peter Froehlich

Alex L Was quick, efficient, pleasant and professional. he took the time to explain exactly what he was doing and what might require a work in the future. It was a pleasure having him here.

Valer S

Really helpful! Thank you Colin! Professional, knowledgeable, friendly! Valer S.

Sophia Wong

Alex L. did an excellent plumbing diagnostic and repair for an issue I had with a shower faucet with scalding water. His customer service was great - he called in advance to let me know that he was 10 minutes away, discussed the diagnosis and strategy with me, cleaned up after himself, and explained the report before getting me to sign off. If my experience with Alex was the only experience with Enercare, I would have given 5 stars. However, prior to Alex, I had made two other appointments for plumbing services. Neither of these prior technicians called the provided phone number nor rang the doorbell, but only left cards in the mailbox saying “sorry, we missed you”. It was very frustrating having to re-book the appointment three times.

john rigby

Your furnace better break down Monday to Wednesday as parts ordered Friday at 1 p.m. never show up until Monday even though promised for Saturday, in today's world they can't even track where the parts are but the electronic invoice is on your computer before the tech is off the property. Their parts suppliers are not open on weekends so their couriers can't deliver on weekends and then it takes four days after the part finally arrives to get a tech to come back to put it in, you have no priority. This is not the first time this has happened , it is their normal routine so be prepared to be down for at least a week in freezing temperatures. They may have 24/7 phone service but that's where the good service it ends. It's not the techs fault, he orders the part and is told it will be delivered, it's their system that puts the customer last. Oh yes, get ready to hear "someone will get back to you in 4 to 8 hours", don't hold your breath, I haven't received one call yet.

Peter Luo

Sean Carter, came to day and did a very good job fixing shower

Kathy Howard

Several months ago I was deciding whether to buy my water heater outright, or enter into another rental contract. I'm glad I had a contract with Enercare yesterday, when water started to spray out the motor housing on top of the tank. Seems that condensation forming inside the venting pipe that goes up two floors to the roof, was running back down to the tank and I needed a drain installed. I called at 1pm and the work was done quickly, cleanly and professionally by 8pm. Pleasant friendly technician Aydar handled it smoothly. Thanks!

Jennifer McAllister

Rob D was great. Super friendly and professional, provided excellent service, and had my hot water tank up and running again without delay. He also gave me some useful advice on water tank maintenance and diagnostics for the near future (highly welcomed given the age of my tank).

Robert Villella

I would like to share an experience that has happened to us by enercare. We had our fireplace cleaned recently by a enercare technician where he caused property damage to our home by accident. One of the tempered glass to the fireplace shattered as he took it off. He did his due diligence to fill out a report to enercare about the incident so that we can have this fixed hopefully in the near future as we will need our fireplace functional into the fall season shortly. Enercare hasn't reached out to us to follow up on this incident/ claim. I have called there many times over the past week and they haven't returned my call or messages. This is important to our family and they have no sense of urgency to call us to handle. My mother is a senior and needs the fireplace to be working as she is cold most of the time. This is the worst customer service I've experienced in my life by any company. So far they've showed little care about this matter, no one answers phone calls or returns messages too. I know if I caused property damage to someones home I would be in communication with them often and rectify the situation asap!

Mike & Wendy Lostracco

Our furnace broke down on a Saturday afternoon, Sunday morning a salesman was in our house arranging for a new furnace to be installed and due to our circumstances was able to move our install date up by 2 days The installers worked all day long to complete the installation and came back the next day to check on a few things, we were very happy with their work and wouldn't hesitate to recommend them. Thank you

Donna and Lee Ward

Frank L. serviced our furnace today and did a maintenance check. He was punctual, courteous and thorough. Highly recommend his services.

T. Reyes

Loyal and satisfied customer with Enercare service

NIzam Siddiqui

Technician Norm Rollin came to fix my hot water tank in the morning just before we were going to do Thanksgiving in the evening and were very concerned as no hot water was coming from the taps in the house. Norm was the most professional, knowledgeable, courteous and helpful technician that I have had the experience of working with on issues related to hot water tanks, furnaces, AC and associated duct issues. Norm fixed not just my water tank which was the issue that I had called for assistance on where the valve and thermostat controller needed to be changed but he went out of his way to review associated thermal heating issues that could have implications down the road. Norm explained very clearly what the problem was, how he was going to repair it, what I should do on a regular basis to ensure good operation, and what I should watch for in the future. All in all I would give Norm Rollin an A+ in every category of measurable service and really emphasize that this was the best customer service that I have ever received - he is a total credit to Enercare and makes the company look very very good!

Anne Arnott

We were experiencing water leaking in the basement. Alex L took the time needed to find out where the leak was coming from and determine a strategy to make the repairs, keeping me in the loop and explaining everything he was doing and planned to do. Excellent service. I would recommend him very highly. And it was covered by my protection plan with Enercare.

stels

Brad A was professional, gave exceptional service. Highly recommended to get maintenance on water heating and furnace. Five star for Brad A!!!!

Carolyne Lynch

Thank you Mark Clatney, Byron S., Christian A. and Jamie M. For the great sales, service and installation. Very pleased!!

Robert Brown

Sean Carter was here today awesome job great knowledge definitely refer to anyone needing help

Tony Sawinski

I expect this review will be pulled. My AC stopped working in the middle of the late May heat wave. I contacted the "Big Three" Enercare, Mr Furnace and J & S Heating. I was unsure if my unit was worth the repair or buy new. Also, I was pondering about replacing my furnace. I was underwhelmed by all three who sent "sales" representatives. I will focus my comments about Enercare for the review on the Enercare link. Chris the "sales representative" was pleasant as he shared information about ac and furnaces. I was crystal clear that I was weighing my options and wanted him to send me an email to prescribe prices on the options I requested. The next day I received a contract to sign which outlined only one option which included leasing equipment. I showed no interest to leasing. I received this "contract to sign" 24 hrs after the "dog and pony show". I kindly emailed Chris to remind him of my request for all options. Twenty four hours later, the only communication I received was another contract with the lease part removed. Upon reflecting the "first contract", I decided that I believed Chris did not have my best interest at heart so I changed gears and proceeded to contact smaller vendors. Yesterday, I contacted Performance Heating and Air. I indicated my options which included either repairing or replacing my ac unit. Within a couple of hours, Jason arrived from Performance where I reiterated my primary concern regarding the ac unit. His first impulse was to see if it could be repaired before even considering a sale for a new unit. In a short time the unit was repaired. In the future, if I have any heating or cooling concerns I know I won't be calling Enercare and you can guess which number I will dial!

Emily Buchanan

Our technicians Brandon and Byron were super friendly , and very knowledgeable! Very happy with our choice choosing enercare.

Jerry Bromhall

We had al perform our annual heating system service today. Al is a true professional and genuine nice guy and completes the service in a neat and timely manner.

Ellen Heuss

Great experience - very professional. New furnace and A/C installed. We were impressed with it all. Good old fashioned customer service. Great products and options too! Just plain happy - thank you everyone at Enercare that was involved. Each and every one of you did a great job!

Deb R

Technicians were knowledgable, professional, courteous and resolved the issue within 24 hours

Jim Groh

A very professional rep who discussed what he was doing and the reason for it.

Doan Le

Service was quick and efficient! Mr. A. Jamal arrived the same day I called for service. He assessed the area for clearance and the Tankless water heater was installed the next day! The techs (Andy plus 1) were punctual, skilled and left the area in a clean condition. I appreciate your AAA service!

Diane Fovargue

Michael was very professional and delivered everything he promised! Matt and Doug were great! Fast, efficient, accommodating, kept everywhere clean. Highly recommended!

Natasha cheng

I have received the best service I ever had from Niall McVeigh and Garney McCombee. They installed the tank-less hot water heater for me, made all the pipe nicely organized, and clean up everything after they finish install. They are always smiling while working, answered my question with penitence. I am very grateful. Thank you again. good job!

Marg Letter

I have no problems with Enercare they have given me excellent service in a short period of time.

Sandy McNall

Al Zubrickas was a great service tech. Very professional and knowledgeable!

Elisa Maselli

Jeremy was professional and friendly. He was able to fix my AC/Furnace in one visit which I was grateful for during this heatwave!

Nicole Ferland

Al Zubrickckas came to clean my air conditioner, it's always a pleasure when Al does the service. He called ahead to let me know when he would arrive, he was punctual, polite, good natured, efficient and answered all my questions. His suggestions are always helpful. He is an excellent asset to your Company and makes the experience very pleasant.

Scott McDougall

I had a great experience with Enercare. I woke up to a broken furnace in the winter. Phil Deslauriers and Don Peters arrived shortly after I called for help and were lovely and pleasant while getting me set up with everything I needed. Great service and great people.

Dennis Rusling

Alex did a great job follwed COVID protocol

Miranda B

I've had nothing but great experiences with Enercare. Recently Jordan helped me with running water in our kitchen and I loved how professional and tidy he was. He also went out of his way to make sure that we had the issue resolved as quickly as possible and he also took the time to explain the mechanics of it.

Henry Wolkowicz

The technicians from Enercare have been great. But this summer/fall has been a nightmare with our air-conditioning. We had NO air-conditioning ALL summer. Finally in Sept. 17 the technician found a valve that needed replacing and the air-conditioning worked. BUT!!! we have ended up with a bill for work done on Sept 18, when we were not even at home! Enercare claims they changed the fluid in our air-conditioner whereas the technician told us that all that was needed was a valve changed that was covered by the maintenance plan. After 'umpteen' hours on the phone we cannot clear this up even though their is NO invoice with either my wife or my signature on it. ............. I have a job of my own and have lost MANY hours as Enercare wants me to pay for work that was NEVER done!!! ADVICE!! --- document everything and get the technician to sign a copy for you!!!

priyanshika saini

Owen and Mack came earlier this morning for the replacement of heating system. They both were very polite and professional. They explained everything in details and informed about the necessary changes that is needed. Surprisingly they got their own runners which kept the house clean while they were working ???????? Thanks you guys. Excellent work.

TY Ly

A handsome, respectful and knowledgeable gentleman by the name of Gavin Fairgrieve was very helpful in answering all my HVAC questions. He was very thorough and professional in going over all of my options and setting everything up. An excellent quality job.

Jamie Hillman

Top quality service. Thank you Terry Adam and Jeff!

robert kushe

In providing maintenance service for my furnace Craig C. was excellent.

Marg O'Brien

Josée provided exceptional service during the repair of my furnace. When faced with the problem of missing parts, she immediately found a solution. Very professional and customer service focused. Thanks!

russ p

We called about having a tankless water heater installed and I spoke with Chris on Friday he was at our house on Monday morning answered all our questions and had it booked for install on Thursday . Corey and Wes showed up and laid out mats to cover our carpets and they got everything back to normal for us in a few hours. Everything was cleaned up and it was so easy ...for us ....not them they worked hard . Water heater works great and we have so much more space . Thanks again guys great job !!!!????

Heather Leech

Joel did a thorough job in assessing and cleaning our system. Answered all my questions and showed pictures of improvements. I am happy with his service.

Petra Potvin

Excellent service. Alexi was friendly and explained what he did.

Paul Mountain

Our service man, Al Zubrikas, was very good. He arrived on tme and was very efficient.

Jonesy Ynot

A technician named Al Zubrickas came to my home to do an inspection of my aircon. He was courteous and performed his job in a very professional manner. He offered good advise and suggestions for the upkeep of my system.

Barb Burvill

Thank you Zaw! Lots of hot water now. Excellent service on Nov 19/19.

Mickel Awad

Previously i have given the company a low rating, however today my kitchen sink was clogged and Sean c. Came in and saved the day, he is professional and will go above and beyond for an amazing service, i truly recommend Sean if you are living in Kitchener area.

Maxine Grant

My experience with Alex L was a very pleasant one. He was very professional and respectful. He was very knowledgeable. I would highly recommend Alex to any customer.

David Senger

Excellent service!

JR Vizco

Colin thoroughly checked my water heater and furnace. Thank you for the recommendation. There is no regret taking the services of Enbridge or Enercare. They are the best.

Kathleen Bissett

This summer our air conditioner failed. We called early in the evening and were told that someone would be coming. We took them at their word that service was available 24/7. Neither of us slept, since were were waiting for the service call. The next morning we called again and there was confusion as to when we had called. They finally came around noon. Since they had not lived up to their contract of 24/7 we stopped payments. Then the collections department started calling. We finally paid the outstanding $50+. After payment was made the calls have continued. This is not a well-run company. Go to someone else.

mike lovell

Was a mess for 4 days than they got there act together and everything ran smoothly after that the tech was the best very friendly and took the time to explain everything very clearly, made me feel like a somebody most satisfied right to the very end would cal them again if I have a problem great work guys and thanks

Sam Travaglini

Sean Carter is super knowledgable and makes me feel confident in Enercare! Great job Sean!

Steve Quick

Brad A was the technician who came and performed service and maintenance on our water heater. Very professional and polite and explained exactly what he did. Great service!!

Sabrina M

Jeremy S. was extremely professional and helpful, talked us through what needed fixing. Highly recommended.

Nyford Malivert

Had a great experience with Al Zubrickas the technician. Was very informative and had great manners!

Tillman Kershaw

I was overwhelmed by the service I received from Enercare. We were without hot water so I called for service. They were able to come to the house the next morning which surprised me. Upon inspection it was determined that a sensor part had to be ordered and it would arrive the following day at 3pm. When it didn’t arrive on schedule they got on the phone and traced it. We were told it would arrive by courier at 730pm and that they would send a technician to install it. Sure enough a technician arrived just before 730 as the part arrived on time. Two hours later the part was installed by technician Jeff and we were in business for a long awaited hot shower. Thanks to the team at Enercare. Very impressive. Cheers to all

Svetoslav Nikolov

I am very disappointed with the service. I called today around 3pm for service. I paid for Heating Protection Plan. The technician should arrive within 3hrs. So they scheduled me for next day. Temperature - 17C. 24/7 service they claim . So I called the local guy Mr. Furnace and they show up at my house within 1hr. No more protection plan; no more baloney. Very unhappy customer!!!!!Following my communication, Enercare was very prompt to respond. They did compensate me and we are on good terms. I am happy now. Two years ago they install new ac in my house and the installation was done very professionally. Overall they are good people.

Denis Chateauvert

Excellent service from Alex L Very knowledgable and helpful give me some really good advice

Vinh T

Colin is a super technician! He’s so knowledgeable and helpful. What a guy!

anee mohad

Had an instillation done today with Terril and Andrim they were amazing!!!!. They were very honest and forthright about the services and above all they were professional and courteous. Thank you gentlemen for being efficient and understanding.

Sheri Cornelius

Imaginary call centre that books imaginary service calls, or do they? We wouldn't know because we are still waiting to hear back after MORE than 5 hours either on hold and/or waiting for a call back. Its too bad, years ago they had great service.

sukhjinder kaur

Thanku so much for such a wonderful service done by Sean carter....????

Bill

Thank you Brandon for the awesome service. It was stressful to hear I needed a new tank and electrical work but he was very kind and patient with me. Also came a lot earlier which was fantastic. Thanks again Amy;)

Ellis Hou

Bradley Adolph arrived on time and provide a good quality of service.

Scott Richards

Zaw was extremely helpful and understanding about fixing the issue. So great full for his professionalism and assistance with this matter. THANK YOU SO MUCH

Gary VanMoerkerke

We have been without hot water for over a week and all we get is the run around from enercare. They have yet to fix our hot water heater.

Anne Marie Pieterse

Wonderful service experience with new On Demand water heater by Brad, Mike, Tom H., Dan F. and Greg who made an very professional team

Kelley Ley

Jason Miller was professional and prompt. He arrived promptly within the arrival time indicated in his phone call. Jason followed Covid precautions. He was friendly when he arrived and greeted my dogs as he entered their home. Jason explained what he needed to do and completed the work quickly. He verified his work and assured me our problem was rectified. We appreciate everything Jason and his colleagues are doing to ensure the ongoing comfort of their customers during these trying times. Thank you very much Jason for your service today. It was a pleasure having you complete the repairs on our water tank.

Julie Gill

Plumbing and drain kitchen and bathroom sinks. Jason Miller from Enercare arrived midway in the 4 hour time window and called before coming. Checked out and addressed the problemd and explained things to me. Polite and cleaned up upon completion. Very satisfied.

Anamaria Santaromita

The first technician came and replaced the bracket but the pilot light turned off so we called them back the next day. This technician came and replaced the same bracket/ clip but was waiting outside when my husband knocked on his van to say the pilot light was off again. He came in and cleaned around and under the water heater and said it should be working now. He waited inside his van for a period of time and then left. The pilot light is still on. Thank you for your common sense approach to cleaning and replacing a new clip. I had a beautiful hot shower at 9 am. Thank you very much.

Julia Coe

Technician was pleasant and on time. Answered questions .

Pat Nolan

Why is rental water heater service not listed ? Brian who was a sub contractor did a excellent job, punctual, knowledgeable and great personality.

Angela G

Byron S and Christian A,Were extremely professional, very courteous and patient with all our questions, definitely know what they're doing and it was an overall fantastic service experience. I definitely Recommended.

Shashi Puri

Alexandre was here for the plumbing service. Today. Did a super job and guys like him are an asset to Enercare. I will highly recommend him.

April Rokholm

I’ve dealt with Michael P. from Niagara for several of my rental homes. Michael is professional, reliable and takes pride in the quality of his service offerings. I wouldn’t hesitate to recommend Michael or Enercare to other professional colleagues or friends. Michael even took the extra step recently in securing a credit on my gas bill for my rental water heater. I appreciate Michael’s honesty and always finding the most appropriate deal for my homes. Thanks again Enercare! April Rokholm

Raji Kiru

Sean carter was here today and very helpful good work and am Happy

N Nasrallah

Jason Miller did a great plumbing job at my place today, he was professional, efficient, knowledgeable, courteous and happy to help! Keep up the good work Jason! :)

Nate Tuckwell

Al Zubrickas was our technician. Very friendly, courteous and informative. Highly recommended

Gordon Walker

The technician was on time and very professional. Also friendly and took the time to explain everything he was doing and why. He made me feel very confident in his ability and knowledge of his trade. The technician's name is Al Zubrickas and I would recommend Enercare never let him go and I will request him next maintenance call.

Tracy Schneider

The 2 gentlemen (Dan F. and Tom H. ) were very good workers and were very knowledgeable. They also were courteous and respectful of our house. I would have these guys back to work here again. Thanks.

Jeannine Weddell

Every technician that we have had at our home has been kind, courteous & professional. They know their business and provide great advice. One technician in particular (Al Z.) has gone far beyond just maintenance & has shared lots of great ideas regarding our existing equipment and how to improve the efficiency and monthly cost.

Viki Di Censo

Pipe had a leak and toilet needed repairs

Bobby Gulati

Had one of the best customer experiences of my life today. George was the person that came to the house. If you get a guy named George coming to your house, rest assured you are in good hands. Experienced and honest!

Youssef D

Sean carter was here today to install a softener he did a great job and enjoyed talking with him hes very professional answered l my question after this experience i would definitely recommend enercares products to friends family and anyone reading this thank you

Naglaa Ganoub

I put a five star rating especially for Denis Dutt. I've had a very good experience with him on the situation with my furnace. He did a very good job in assessing the situation and gave me very good advice for the future. I want to say thank you to him and his team!

Dan De Luca

Sean Carter, prompt personable, and quick service

Shelley Derkach

Rob D, in Ottawa, came to my home to check both my furnace and air conditioning. I remembered him from last year because he is so kind, helpful and professional. He didn’t rush through all the tests to se how both units are performing. He clearly cares about his customers and his work! Thanks again Rob!!

Cheryl Elton

Technician was very courteous and pleasant. Overall it’s been good having this company do my service. Always on time and show up when they are supposed to. Very pleased customer ! Thankyou Brandon !

Dave Philipson

Al Zubrickas was the gentleman providing the maintenance service on our furnace. He was professional, quick and friendly. He made useful suggestions as to the upkeep of our furnace and suggested ways which could save on our energy costs. We are very pleased with the service Enercare has provided. And........thanks again, Al! Dave Philipson

Cori Macsai

Brandon L came and serviced my leaking hot water heater. Worked very efficiently and explained himself with punctuality and professionalism. Extremely happy with the services that enervate provides. Thank you

shirley

The Enercare representative,Al.Z. was punctual, pleasant and professional. He was masked, kept his distance, gave us clear information and even provided a few chuckles. His attitude and overall enthusiasm for his work were most uplifting.

Evan Anger

My hot water heater/tank rusted from within, producing a slow leak. This is not repairable. I was looking for options, and going to install another tank myself. However, Eric Guindon of Enercare, showed me the light and impressed me enough to give them a call. Customer service on the 1800 number was a little shaky, of the 3 times I spoke to them, I feel like its not a local call center, however the local reps I spoke to were fantastic. I had technicians Aaron C. and Dylan show up. Two experienced installers who were early, professional, clean, insightful without being pushy, overall I'm super impressed. I went with a tankless model as per Aaron C's observation, and I'm actually excited for this new equipment, very nice clean work after I inspected their final results. Way to go guys. Thank you, a week without hot water is a good reminder of how lucky we are in case you forget :)

Dennis Brodie

Furnace check by Colin G. Well done, quick and excellent advice. Installation of new furnace by Eric G and Byron S. Excellent work, friendly guys.

Rustam Mamanazarau

Not so long I had to confront the reality that my hot water tank was no longer operational. I contacted ENERCARE and to my surprise they came later that very day and installed a brand new heater, no questions asked. I liked the efficiency with which ENERCARE handled this matter and I feel sure that if there is anything wrong with my hot water tank in future I can rely on these guys to get it up and running again. Keep up good work!

Jing Lliu

We have plans with Enercare, we booked a appointment with them to check our heating system. We are very lucky that Al Zubrickas is coming to check the furnace, he is not only so responsible but also very patient explaining to us how we could do to maintain a better circulation. We are very appreciative his great work.

Becky Estabrooks

Al was excellent. A very friendly knowledgeable man. It was a pleasure meeting him and having him service my AC. His customer services skills are exceptional!!!

Matthew Chaimbrone

Sean Carter was great! Installation in no time and very professional. Highly recommend!

Carly Welder

I have protection plan on my furnace, someone came over a month ago, said it needed a part, said he was coming back the following week. I sat around all day waiting for Enercare to return, no one came and my furnace is still not working properly. i gave 2 stars as my orevious experiences have been satisfactory.

William S

Very friendly fast and very informative. My service guy was Al Zubriclas.

Barry Robbins

Professional. Repaired my problem right away.

Sayemal Reaz

Brandon came by and solved my heating issue for me. My lines were plugged up, he went the extra mile to explain why the problem occurred and how to prevent it from happening in the future. Very polite and professional. Overall great service????.

Anne Castle

Jason Miller, plumber, repaired an outdoor tap and bathroom shower quickly and to my satisfaction. 10 out ten stars.

Chris Williams

My family got help from a technician named Brad A. He fixed our a/c and helped install out new ecobee. He was very professional and helpful and I’m glad we got him to come out and help us out.

Giulio Maffini

Byron and Christian replaced an aging water heater and installed anew one in the furnace room of our our finished basement. They were polite, extremely careful and made no mess. All this in excellent time. They get five stars from me!

Sarah Theriault

Great customer service from the technician

Jason R

Zaw did an excellent job during my furnace maintenance check. He was knowledgeable, friendly and provide excellent client service. He performed excellent work.

cathy obrien

This is the worst customer service I have ever received from a company. I phoned because my hot water heater was leaking and needed a technician to come out. The first arrangement was 11am-3pm , within 5 minutes I received a call that he could not come till 4pm. ( that was fine) It is now 9pm , in the several calls I made in the last 5 hours to find out what’s going on , their reply was “ he’s coming “ This last call I was assured he would be here by midnight!!!! I have now been waiting now since 11am. On 3 occasions when I enquired I was also told “ someone will be phoning you right back “ This is a rental property and we’re paying a rental fee on the hot water heater to this company. The service and communication is the absolute worst . I hope I never have to deal with this company again!!!!! From 11am till 12 am , absolutely ridiculous.

george xu

Two technicians from Ottawa arrived promptly to replace my rental hot water tank, did a clean job. A very satisfied customer in Pembroke.

Dwight Critchley

How about zero stars. I am an Enercare customer and contacted them on Sat because my furnace stopped working. Earliest tech was Sunday - they arrived and ordered a part. The soonest someone can come and install is Wed evening. That's 5 days without heat and that seems ok with Enercare. I have attempted to escalate and I'm in a telephone customer service vortex. This "protection plan" is useless and the customer service is very poor. Not sure what happened. I only had positive things to say about Direct Energy.

Najaa Sealy

AL was professional and polite, he checked everything for me and gave me some new tips. Thanks again 10/10

John Klerks

Professional service performed.

Carol Turner

Sean Carter, educated me on, issues with my plumber, he was exceptionally timely. And ever so polite. Issues were taken care of.... I'd welcome him anytime in our home. Thank you, for your time today. Much appreciated.

Patricia Thompson

Pleased with the service I was provided by Brad A. He answered all my questions and patiently addressed all my concerns. Would recommend him for anyone new to maintaining furnaces. Great service!

Xuesong Wu

The technician Zaw is really nice and professional. He checked furnace very carefully

Steph V

Today I had Eric Clark (FROST1) come out to the house and look at my water heater He was very friendly and knowledgable and fixed my concern I appreciate great customer service and Eric deliver that today

Gail Williamson

So happy with our new furnace and air conditioner. Thank you Enercare and your excellent service. Your team …Dan F., Tom H., and Mike P. were timely, clean, professional, and pleasant. Awesome job!!

Larry Elliott

I called Enercare last week requesting a salesperson to look at our hot water heater which was woefully out of date. Andrew, the salesperson arrived on Monday January 18th and convinced me to go to a tank less system. Andrew was extremely knowledgeable about all of the products The installers arrived Thursday January 21. Aaron and Dylan were extremely polite and used drop cloths to prevent dirt on the carpet and were always Covid-19 compliant. It was soon evident that these two gentlemen were highly skilled in their trade and finished the whole installation in 3 hours. They did a very good job cleaning up and left me with a system that has hot water anytime I want it and at a much more efficient cost. From Andrew arriving and Aaron and Kyle leaving the house this has been a very good experience. I would recommend Enercare to anyone.

Mary Ann Klassen

We experienced a stoppage of hot water over the weekend. The service technician, Brandon Legautt, was prompt & efficient. Offered clear explanations and was very courteous. Thank you!

Jack Wilson

We had no hot water, and the technician arrived within 20 minutes of our having phoned in the problem. He quickly determined the issue was not with the new tank but with the new electrical outlet which had tripped and turned off the heater. We now know how to reset the tank should this happen again.

Cristi Dickson

My rental hot water tank got red flagged for a cracked pipe at 2pm...Enercare sent a technician at 8 pm, and I had the hot water tank (and offending pipe) changed out by 1pm the next day!! Byron and Christian were the techs here to install and they were amazing! Professional, quick, courteous and a fun sense of humour, which clearly they figured out I loved! Good job and I would recommend you guys to anyone, thanks!!

Barbara Cote

5 Stars for Zach!!!! Here on Thursday, needed new part for my rental furnace delivered Friday and installed on Monday. completely seamless. Kudos to Zach for professionalism and politeness.

John McDougall

We had 2 issues with our hot water tank on two separate occasions and we had the same person (I believe his name was George) provide us with friendly, timely and professional care.

Daniel Joseph

Zaw came by to help with an issue I was having with my hot water tank. He's very helpful, friendly and knowledgeable. He provided me with options to fix the issue and offered helpful tips for my hot water tank and even my furnace.

Jennifer Boekestyn

Brandon Legault was phenomenal. Service was prompt and professional. Will recommend him for any service calls

Lex Brewer

Sean Carter came to fix some plumbing issues that we were having recently. I don't have enough good things to say about the experience! Sean was extremely friendly and actually took a second to go through what he was doing to help give me a better understanding of the situation. Because I am NOT experienced in this field in the slightest, I really appreciated that extra step to make me feel more confidant in the work that was being done.

Darlene Goode

September 9, 2021 We had a flood in our basement, needed to replace our furnace. We called Enercare. Michael came out the day we called. He was very professional, understood quickly what we needed and what would work best for us. Michael helped make our decision easier. Very reliable and got back to us quickly with answers to our questions. The installers, Aaron and Dylan showed up first thing in the morning. They got right to work on the install of the Furnace and AC. Very efficient hard workers. When they finished, they took the time to go over the equipment with us.

Paulette Layng

WATER HEATER & VENTING ASSESSMENT PEACE OF MIND THAT 'S WHAT I WANTED AND ROB DELIVERED. THANKS ROB!

Patrick Macdonald

Today we had enercare do a maintenance check up on our furnace. The guys name was Al Zubrickas great guy, showed me some things to help keep the furnace healthy. Thank you so much for everything today!.

Tim Ford

Zaw was very helpful in explaining the different water heater option we had a available to swap to. He also showed me how to adjust the dial on our existing one to fix the temperature. Thanks Zaw!

Doreen Torcov

Sean carter, came to my house twice now he probably is the best and friendliest service person I,ve ever met. Does his job and does it well. He’s in and out in no time ,knows what he doing. Would recommend him to all my family and friends. Thank you enercare. Doreen Torcov

david leek

We were very pleased on the service we received today. Al Zubrickas was such a pleasant man and very helpful when doing the maintenance on our Air Conditioner. Al was a true delight for sure. Al was very respectful took the time to explain and say thank you before he left. Great representation of your company. Thanks again, Al.

David Mersereau

Zaw figured out the problem with our hot water tank immediately and fixed it quickly. We were happy he came the same day the issue occurred so that we hardly went without hot water.

Donna Oldland

Another great experience with the Enercare team. Special thanks to Al the maintenance technician, Chris is sales, and Dan and Tom the installation team. Everyone was prompt, informative and provided us with great quality and service.

John Clark

We had an Electric Water Heater installed today by Technicians Kurtis Roy and Kevin Crowe. These 2 Gentlemen were fantastic. Earlier than expected and had the water heater installed in less than an hour. Called Your Office on Saturday July 17th and problem solved on the 20th! Had been without hot water for over a week because another Company did not show when they were supposed to. Said they called(lie) and said they phoned (lie). We were home as We were having a new furnace and a/c installed. Enercare took care of Us promptly and We are able to shower and run the dishwasher! Well done Kevin Crowe and Kurtis Roy!! John and Lynda Clark

Agnes Storm

Our tech Brandon Legault was friendly, on time, respectful and took the time and explained things to us. Very professional and we would recommend!

Matt Walpole

Gavin Fairgrieve was so professional and knowledgeable explaining to me my HVAC and water quality needs. He was very thorough and patient when going over all my options and benefits for renting vs purchasing outright. Highly recommend Gavin - great job!

Dilpreet Chahal

I got Sean Carter as plumber really great guy and professional resolved issue easily

Yassin Abdulla

Great service from Jeremy from Enercare St Catharines. Super fast, efficient, polite and competent! Keep up the excellent work! Happy client here and happy to recommend you anytime! Thankyou!

Andrea Sargeant

Our technician Rob was wonderful! He was on time, friendly, located the issue with the furnace and took the time to explain the issue to me. Thanks Rob D!

Debbie Sommise

I had my yearly heating and air conditioner maintenance performed today. My technician Al Zubrickas was very informative. He answered all my questions in a straight forward and polite manner. He was very through and explained what he was doing. He let me know how to keep my equipment operating at its best. He called prior to his visit and was on time. When he was finished, he cleaned up, asked if I had any more questions and then left. I was completely satisfied with my experience with enecare and my tech. Al. I would recommend this service to all.

Audrey Jarrett

The technician who visited my home on Wednesday, December 15,2021 re the furnace maintenance.He was pleasant and courteous,I observed that punctuality and professionalism is key thanks Steve. Keep up the excellent work, one satisfied customer. Audrey.

Donna Ryan

Very quick and friendly service! Came out the same day as my call. The technician gave me great advice about my hot water tank and when it should be replaced. Excellent service!

Janika Beausoleil

Andrew was very helpful went over and above expectations!

Kevin M

I've had Al as my service tech several times through the years, what a nice guy. Friendly, professional, always remembers me and my family, just a great guy to deal with and never once had an issue dealing with the company.

Alex Clark

Not able to fully resolve problem. Will require another visit by a more qualified individual with more experience in boiler maintenance.

David DePratto

Al arrived on time, did a thorough maintenance on the furnace and explained how the system was working. Very professional and knowledgeable.

Marina Marr

When it comes to our Heating and Air Conditioning Maintenance, our technician that we have requested for the past 8 years is Wally Cutts. He is an awesome technician who is very professional and goes above and beyond to give excellent customer service. Enercare home maintenance plan is generally a good service.

Raman Singh

AL ZUBRIUAS did an AMAZING job and always continues to provide excellent service with a smile. Amazing amazing amazing!!

Renee Beaudry

Jason did a wonderful job in our kitchen. Found the cause of the leak and replaced the necessary parts. Very kind and professional al. ????

Terry Crich

Saw called to let me know whT time he would arrive and arrived when forecast. He was very thorough in identifying the problem and was able to implement a temporary solution until the part needed arrives. Very professional, friendly, knowledgeable and helpful. Highly recommended!

Karen McBane

Jason is very knowledgeable in his trade. Jason seemed very pleased with his employer.

T&M Ontario

Reference Alex L, Plumber: Professional and courteous service. Orleans, ON

Dave Paterson

Sean C (Enercare) exceeded my expectations. He was courteous, knowledgeable and was able to communicate all the issues and recommended a fix. I couldn't be happier and would highly recommend Enercare based on my recent experience with Sean C.

Rama Lakshmi

It was a pleasant experience dealing with Sean Carter. He arrived on time, equipped with the right tools and supplies to fix the problem. A knowledgeable person and I am very happy with the work he did. Definitely would recommend his service to anyone. Overall amazing prompt service!

lynda johnston

The install of my A/C was flawless. No problems what soever. Also the Technicians Niall and Jason were totally professional, friendly and knowledgeable. Their friendly manner made this a very positive experience. And I want to thank them for a job well done.

Matt Hancock

The service is great. The technician Al that is always the one that does our maintenance is amazing. He is thorough, always pleasant and very knowledgeable.

Marisa Monaco

Jason Miller fixed a plumbing issue with my toilet. The valve filler needed to be changed. He was extremely courteous, professional and also was able to provide me with answers to many questions. i would recommend Jason’s services.

Philippe Rodrigue

I was glad I recently took the protection plan for my furnace and A/C. A few weeks later I notice by chance that the A/C unit was making unusual noise when shutting down. The service call would have cost me $200 had I not been on the protection plan. The technician that came was very knowledgeable and helpful in teaching and showing me how I should clean the coils of my a/c on a regular basis. When my A/C was installed by another company I was never told I should clean the outside fins on a regular basis. I have now upgrade my protection plan with the maintenance option as well to ensure both my furnace and A/C are in top shape and last me many years. The discounted price was influential in my signing up with Enercare and would recommended to anyone.

Andrew Baillie

Alex L did an Efficient and thorough job solving our blocked drain pipe.

Shahrin Sultana

Sean Carter and Lennox N their service is really great and great guy.

Rob Polanic

Sean carter was here to do the job. Answer my mom questions Time to do the job 1 hour and 30 minutes

Brian Shaw

Super fast service. Called in regarding my ex tree extremely noisy water heater. Jeremy S came out within a couple hours and performed the repair. Sounds great now. Thanks for the quality service.

Maurice George Elnazir

Enercare is one of a kind provider, I have a service agreement with them over 17 years, they installed our heating and air conditioning system , I signed up the service agreement day one, they come twice every year to maintain the A/C in the summer and the Furnace in the winter. I also have plumbing, Electrical service agreement. Whenever I need Enercare, they are for us 24/7. I recommend Enercare for anyone looking for the peace of mind.

Susan Schoba

Sean Carter installed a new water softner here today. He was friendly, professional and went above and beyond to help me out. Jill C. came to assist and she was wonderful as well. Enercare has some outstanding employees!

Terry Johnson

Bryon S.&Chris B. were pleasant,professional,polite .Good review of product.

K S

I don’t normally leave reviews but I was very impressed by the work Brad A did to repair the ac unit in our Air Bnb. He was great to deal with and got the job done quickly.

Joseph Marchionda

Al was a great technician! Not only was he very professional, but also very friendly and easy to converse with! Would recommened 10/10

David Moriarity

First of all, I have no complaints about the kindness and professionalism shown by Enercare employees. Both the call centre and technicians show empathy. However, timely resolutions are just not there. The first time I had to call enercare it took 4 separate visits to resolve my furnace issue...FOUR....that was a year an half ago. Recently Aug 3rd 2020 our fan on the furnace stop working. Which means our central air can't be delivered. I called Enercare and a tech was here in 2 hours...I was impressed. Two parts had to be replace and he would have to order them because it's not a stock item. The next day, Enercare called and said the part needed, is in Calgary and it would take a week to get here...yes a week. I called yesterday and there was no update. But some type of ticket was create and someone would call me later Sunday or first thing Monday. No one called. So I called again and was told the part is on back order, After some push back from me, the rep said the part is being delivered tomorrow. It's currently 36 degrees C in the house not taking in the humidity. Very disappointed in Enercare.

Mamun Rahman

mr arsh hundal is a great spoke person for enercare

Holly Deline

A water heater was installed last Tuesday and it seemed to go well but when I went down to do laundry the tank was leaking from the pipe couplings. Very difficult to get anyone to listen to me because they do not know the business , Which is just take calls. This morning a young man named Sean Carter showed up. I was trying to shovel path so he could get in. He insisted on helping and ended up doing a lot of it. Once He got in he knew just what to do and did professionally and quickly. Don’t get me wrong this review is for Sean Carter not the company because I am still a little miffed with the company and the people I have to speak to in order for me to get help. Thankyou for all your help Sean Carter

Jacqui Samcoe

Thank you to John Samcoe for following up after our install. Chris the salesmen was educated and patient. Dave and Shaun were polite and covid safe. Rob the install manager emailed me his contact details if I have any questions. Awesome communication Enercare!

Richard McGrath

The Enercare service technician Doug Sample arrived on time, respected all Covid safety protocols and serviced the hot water tank efficiently and effectively. He replaced the faulty parts and put the tank back in service without delay. He ran a complete diagnostics test provided me with the report information which was then emailed to me. An excellent service call from Enercare.

Jan Foster

I cannot express how professional and informative my maintenance service was. He was on time, thoroughly checked my furnace and cleaned my AC unit. I even came out and found my hose coiled onto holder for me(better than I could have done) Excellentvalue

Byron Dai

Rob did an excellent job to reassure us that our furnace is in good state for coming winter. Thanks!

Naj Ghorb

My furnace stopped working and I called Enercare company, January the first 2021. They sent a technician right away. The technician, Zaw, was very professional, very knowledgeable, polite and patient. He found the problem very quickly and tried to fix it with the equipment he had but he couldn’t. He, then, ordered the part online. Before leaving, he gave me two space heaters and he was sad he couldn’t fix my furnace. January 4th, 2021, I received the part around 4pm and I called Enercare who sent me the technician, Zaw, right away. Zaw had a big smile and was happy that I received the part quickly. He installed it and cleaned some other parts. Everything was working fine. Thanks a lot Zaw and Enercare.

Feng Xue

Zaw is very friendly and professional. He did a great job on our pipe system to resolve the leaking problem.Thanks.

jeffrey abbott

Bob Alletson came by today and got our furnace up and running again. Very professional, prompt and friendly. Hope I don’t need service again any time soon, but if I do Bob is welcome to do it anytime.

Jessica Minor

We had an excellent experience with Al Z who arrived on time and gave a courtesy call before arriving to perform the diagnostics. Al was professional, polite, knowledgeable and very informative when giving us feedback of his findings. We appreciate the wonderful service that made us feel as though he genuinely cared. The issues were promptly discovered and the next steps were arranged immediately to have the service completed a couple hours later. We couldn't have asked for a more pleasant experience. Thank you Al for the exceptional service!!

Debbie Sguigna

Just 2 weeks before Christmas and we found out we needed a new furnace! Our salesman Chris Poirier took such great care of us! He explained everything so thoroughly. The pricing was very fair and Chris made everything so easy and fast. Just a few days later and everything is all done! Excellent customer service Chris ! Now we can get back to looking forward to Christmas !

Jessica Lauren

This was a great experience. I am so satisfied, and it’s finally cool in here. Everyone was friendly and I know things were done right.

Peter S. Milsom

We have comprehensive coverage in support of all of our equipment in our new home with Enercare and our dealings with the company have been excellent. Every one of the technicians that perform the inspections spring and fall of the various equipment have been courteous, competent, extremely helpful and very responsive. This is an excellent company that provides very professional, first-rate service.

rkellowify

sean carter- Very professional got the job done quick and was very knowledgeable about the waster softener and everything we needed. Thanks so much!

Sarah MacGregor

This is our second experience with Enercare in the past 6 months and both times we have been very pleased with the professionalism, products and service that we received. Chris was our sales rep on both occasions and he took lots of time to answer all of our questions and go over all scenarios to help us find the best fit for our needs. Doug was the technician who installed our system this past week. He was extremely professional and a very hard worker. We have recommended Enercare to friends and family and will definitely use them again in the future.

Ian Coombe

Very satisfied with the service from your technician (John).

S Osborne

We had Al Z come do a maintenance check on our furnace today. Super friendly, professional and explained everything we needed to know. A++ Thanks Al

C Bulych

So disappointed. No hot water today. Can't repair today or tomorrow - not enough repair staff!!!! Half hour on phone. Coming Sunday as we are out of town Saturday. Who goes without hot water for over 3 days!!! Husband home with cancer and care giver with no hot water. Sad situation for sure.

Pat Christmas

We purchased a Gas Fireplace insert from Enercare which was installed by their very professional courteous Installation team. They took the time to explain how are new Fireplace works. We were very pleased with the installation and clean up. Thank You

Dilly

the service was great! super friendly and had great information to tell me about my issues. he worn all the proper gear and had a great attitude about helping us. would highly recommend him to anyone who is looking for high quality service SEAN CARTER

Amie Debaie

I over paid them 408.39 forc4 myths I have called them about it the service rep has a diff story every time there is no manager and my call gets dropped whenever the rep dosent know what to say I am calling them 3 times a week and nothing , I suggest NO ONE trust these people or at least read the reviews, even thier employees complain that it's a horrible place to work.!

Douglas Rankin

Excellent service. Doug took the time to fully explain the call

Greg Cook

The maintenance technician, I believe it was Richard, called before he arrived at the appointed time. He was very courteous and did a very thorough review of my A/C system. Richard's visit with me today was consistent with the service provided by other technicians and Enercare customer service people that I have dealt with over the years. I find Enercare to be a good company to deal with and I have been dealing with them for at least 10 years. I have never had a bad experience with Entercare.

Robert Corrigan-Roop

Service tech was supposed to come between 11:00-3:00 showed up at 11:00 was so impressed with quick service. He examined and serviced both our air conditioner and furnace and gave a very good explanation of what he found and recommendation, very impressed. Rep was Steve Lajeunesse would recommend him highly every time.

Tania Foster

Charlie B., our technician, was very pleasant and professional. He explained everything he was doing to solve my problem and showed me what I needed to know as he worked.

Mary Watkins

Nathan t he was great I like him because he show me how to use my thermostat properly. Now I don't have to turn it up and down everyday he help me put a schedule up ,thank you for sending him here

rita marriott

Al Zubrickas was the technician that serviced my furnace. He called to let me know he was coming and would be arriving soon. Al was very friendly, professional and had a great attitude! He was very efficient. I will be calling in the spring for maintenance to my AC! Thanks again.

Glenna Collins

Our furnace quit on a really cold day. We notified Enercare at 1:00 and Eric Guindon was there by 3:00 It needed a new part. Eric got us heat immediately. The part came the next day and Eric was there by 6:00 to install it Great service and response time

Sheila Williams

Michael came out and explained all of the options for us with regards to getting a new furnace and air conditioner. He was very professional, knowledgeable and personable, and answered all of our questions. He made us feel confident that we were making the right choice for our home. Sean and Dave came out and installed the equipment for us. They did an excellent job, and gave us some great advice as well. They were very personable and took great care in our home to ensure that everything was done professionally and safely. All three of them were a pleasure to deal with, and we are very satisfied with our new systems. Thanks so much!

Dave Maiden

Waited for two weeks to have a new rental water heater installed, had a confirmation number time and date for install. I was going to be a new customer. I called Enercare at the end of the timing window to find out were they were, I was told that they were on there way, guess what they were a no show, no phone call nothing. Then I called the Enercare number to see if they had any explanation for not showing up and was informed that there was nothing on file. I shall never ever deal with these people again, Reliance set me up with an install for the next day after I called. I waited two weeks for nothing from Enercare.

David Olson

Excellent sales and service, from start to finish. Energy Management Consultant Matthew Trudeau was courteous, friendly, well informed, did NOT use hard sales tactics, took the time to explain what was best for our home, and why, answered all of our questions and was able to arrange a heating a cooling package tailored to my family's needs. The installations technicians arrived promptly, were professional, friendly, effective and efficient. They demonstrated respect for our home and property while disassembling and removing our old units and installing the new units. The work was completed properly ahead of schedule. I would highly recommend Enercare (all facets of the team) to anyone who is looking at replacing their furnace and/or air conditioner. Excellent service and staff.

Mike Marlatt

Al, our technician today, provided us with excellent service. Very friendly, on time, and offered us ways to save energy and keep our home comfortable. Real pleasure to deal with.

Kelly Lauzon

Jason Miller was knowledgeable, professional and pleasant. Highly recommend.

Jim Ellis

Just had my annual furnace maintenance completed by Al Zubrickas. I can not say enough about his attention to detail and his professionalism towards his job. A truly caring and trustworthy technician. Would highly recommend him.

Amir Allam

Alec L. Was very professional and helpful

Darlene Munro

Brad A was friendly, professional and knowledgeable. Overall, great experience that provided peace of mind.

Ayse Gurbuz

Sean Carter was great ! Made sure to follow all the Covid restrictions and got the job done quickly

Tim Doughty

Called enercare because we had a water leak from our RO system. Sean Carter a plumber came out to fix the leak. He was very friendly, professional and fixed the leak quickly. We were very happy with his service.

John TarBush

The installation of my tankless system was very smooth. The install team, led by Andy, arrived on time. They laid down mats to protect my hallway and stairs. The work was done with attention to detail. And the team cleaned up the basement in the area of the installation. Really good job!!

Sandra D’Arsie

Sean Carter

Michael Petrachenko

Enercare rep Brandon Legault was early. Yes, that's right... EARLY, instead of 1-5. Even called me to see if I would be home. On top of that he was courteous, efficient, polite and helpful. Brandon got our furnace to operate and gave a full explanation of why, how and what he did, documented it, and helped me to understand the situation with my 2018 high efficiency furnace and what to expect if it malfunctions again. Our furnace stopped operating late the previous evening, I called Enercare at 8 am the next day and they set up an appointment for the same day 1-5 pm. 10/10 satisfaction.

Geoff Lewis

Technician arrived one hour and a half after the promised 4-hour window. Technician very personable and professional. Report indicated furnace was 7-17 years old. Fact: furnace is 2 years old. Parts required arrived promptly the next day.

Lea Henderson

Our annual AC maintenance was recently done and we were very pleased with the service by the technician. He arrived on time and was professional, courteous, and advised us on the proper filter for our furnace/AC system which we subsequently updated.

Muna Young

Our heating went out and I was able to contact Enercare in the middle of the night to book something same day! Brandon L attended our home in Niagara Falls on time, he went the extra step to explain to me what the issue was and fixed it promptly. His work was clean and efficient and friendly. Thank you Enercare and thank you Brandon.

Judy Rennie

Al Z. was friendly, efficient and helpful. In addition to completing the maintenance check on our AC system, he provided information on their fireplace maintenance program and then enrolled our two fireplaces for maintenance beginning this Fall. It was a real pleasure interacting with him.

Helen Olson

My technician Al Zubrickas is extremely friendly. He genuinely cares for his customers & knows his business. He called to say he was on his way and actually showed up a few minutes early from the scheduled time. Al offered a few tips to keep the furnace working efficiently & didn't waste any time servicing my furnace. It's always a pleasure to see Al at the door when I call Enercare for furnace maintenance and I value the advice he gives to better care for my equipment. Thanks Al!

I C

Technician Al was very professional and knowledgeable. Even taught me a few tricks on how to maintain a smooth running furnace. Thank you Al and Enercare.

claudette sauve

Very professional, courteous and helpful. Would recommend to anyone who needs fast service. Great company.

Lindsey Policelli

We were having issues with our water heater rental we called and a technician was dispatched the next day. He was very friendly and got the water heater running again. Few weeks later it went out again and another technician came. After speaking to him we decided to upgrade to a larger tank. The following week two technicians came to install and they were very friendly and efficient. They were in and out very quickly, left the house clean and were not invasive at all.

Sukhwinder Verma

Very nice person and very good service.

Kim Turnbull

The service technician was very polite and honestly answered my questions, esp. when I asked about how long until I needed to replace my furnace.

ashley kaert-brown

Our hot water tank failed and they sent Chris C. Out the next day to look at it. He was very friendly, courteous and knowledgeable. He answered all my questions and fixed my problem very quickly. I am very appreciative.

Jothy Joe

I just want to thank you for your service. Rob D was able to diagnose the problem when I explained, checked our furnace, ordered the parts right away and fixed the problem. He had a lot of knowledge of what he was doing. Very satisfied and would definitely recommend to others.

Wayne Schrapp

Al Zubrickas was the technician and he did a great job.

Shaylen Young

Sean Carter came in for me today. Great work and a good guy. Definitely recommend

Chris Blackburn

Our furnace failed a safety inspection during maintenance meaning it had to be replaced. By 6:00 pm the same day Matthew was at our place to talk options. He was helpful and thorough and we were able to quickly agree on a new appliance to be installed the next day. Terry and Adam were the installers and did a great job. They were courteous, friendly and professional. Job was done on time and area was immaculate when complete.

adel saket

Thanks to Alex.L for his great work.

Younis Yousif

Jason Miller was excellent and professional yo complete the all the water leakage at my home. Also he replaced the mixing valve for the hot tank He is excellent and has a great experience

Kamal Yousf

Sean Carter is the plumber who fix the problem. He is the guy who know what he is doing. Correct diagnosis and fixing the problem in no time with the proper advise too. I am really satisfied with his service

Joyce ONeill

I was surprised to learn my furnace was red tagged. They contacted Michael Pringadi, the management consultant who was at my house within 2 hours and set up the new furnace install for the following day. I was very pleased with responsiveness and level service and professionalism. The installers Dan F. and Tom H. did a great job. Cleaned everything up nicely. In and out in 5.5 hours. They also installed a thermostat and explained everything. Great customer service!! thanks! Joyce

L Zhang

We had our leaking toilet fixed by Alex L from Enercare and couldn’t be happier with the service we received. Alex got right to the problem for the moment he entered, he is very professional, friendly, and extremely knowledgeable and patient, answered all our questions. He went above and beyond reviewed and replaced other malfunction pieces. I would definitely recommend Alex to all our friends.

Al

I called with a hot water tank issue @ 12:00 noon - impressed with the quick response - first was an appt for the next morning with an option if an opening came up they would slot me in - they called and said there was a cancellation - someone came at 5:30 that afternoon. Didn't have the part - it was ordered at 6 PM and was delivered to my door next morning around 11:00 - this was a weekend !! - I called as was necessary once the part arrived and the same tech showed up at 5:00 PM to install. Very impressed with the service and professionalism from A-Z. Thanks.

Clare Mungham

UPDATED: I originally gave Enercare a one star review, because of their corporate processes in not meeting my home heating needs. In a nutshell, we could not get past the call center firewall to have a time sensitive issue resolved. After posting the review, Enercare reached out to us and promptly resolved our issue. We are grateful for their timely resolution. As such, I have changed the review to 3 stars. It's 3 stars and not 4 or 5, because as much as Enercare responded to the review, they still need a way to go meet immediate needs of customers without forcing customers to revert to public review forms. ORIGINAL REVIEW Enercare is a very large company with a lack of interest in meeting customers' needs. Calling for assistance to get an inspection report on a heating system led to endless calls about how the process works and not on how to meet the customers' needs. It appears that the process works for Enercare and the customer is simply a cog in their wheel. It is the only inspection that I have experienced that did not end with the service technician leaving an inspection report at the time of the inspection, but rather being told that a report will be sent in a couple of weeks.. really? Be very careful in choosing this company. Select other local companies first as they care about meeting the needs of the customer.... Your heating and cooling needs in our climate are way too important to trust in a call center agent (working on behalf of Enercare) that lives outside of the country and outside of the climate that you need managed. Go local and stay away from this large process oriented company that places their process ahead of customer needs.

Bing liang

The technician is very knowledgeable and professional to repair my furance. Now the furance works quite well. Thank you so much! ????

Amanda Blake

Seems like a really shady business. Have to jump through hoops to try and set up an account to view invoices online. Nothing is straightforward

Carole Hare

Jason Miller responded promptly a plumbing issue. Excellent service and a very courteous young man!

Cathy Hadubiak

Brad A. was punctual, friendly, easy to converse with, helpful. Overall, a very professional person. I highly recommend his services to anyone needing Enercare.

Jana Woloszyn

I have always called to book my appointments with Enercare. Their customer service reps are AWESOME. I tried the app and it was even easier. Paul, the technician, was on time , friendly , professional and even though he was very efficient… he was thorough. I highly recommend Enercare and the protection plan.

Al Kleiman

I have never had such terrible service! They are making me pay 900 dollars to get out of our hot water rental. They never cleaned my furnace properly so I had to change it. THEY GIVE HORRIBLE SERVICE!

Todd Sawatzky

Preventive maintenance. Pro-active call to which was scheduled the next day. Gave me a 4 hour window and the technician, Al, showed up within the first 5 minutes of the window. Al was friendly and professional.

Michael Cope

Friendly and professional service from Alex L. Blocked laundry drain was quickly cleared. Highly recommended.

Samia Jamil

I have been with Enercare for more than couple of years now. I am renting tankless, water softener and RO system. EMC Abuzar Jamal was very help full every way. I will highly recommend him for my family and friends. After a year my tankless install my tankless stop working. I called Enercare and tech arrived next and he fixed the issue in 5 minutes tech name was Richard in Cambridge area. Thanks Enercare

E W Miller

Alex L came to replace the mixer on my hot water line. He completed the job quickly and professionally.

D S

Excellent, timely service! The technician Zaw quickly identified the problem with our furnace and had it fixed quickly and efficiently. Great job!

Edward Silva

Last week I had my furnace maintained by Enercare. I was very impressed and happy with the technician I was provided. I asked if he would mind me watching him when he worked on the furnace and his response was so welcoming and disarming! He said "Not at all" and began to explain everything he was doing on the furnace. What I could not understand he nicely explained in layman's terms, As he was doing his work I realized how thorough he was in his work He also gave me good pointers on looking after the furnace. He was the best! and I recommend Enercare to all who are looking for a company to do maintenance on their furnaces.

Yvonne Blais

Our furnace broke and Enercare sent their sales person same day to offer new furnace options. Great service and we had the new one installed yesterday. Removal of old and installation of new furnace was performed in 1 day by 2 very friendly and professional service technicians. Sales rep came to check on work during the day so great service all around and the furnace works great. They also come in and cover flooring with sheets and clean up after themselves. I highly recommend Enercare for quality and prompt service and high quality products.

Bill Pearce

Technician was courteous,respectful of our home and knowledgeable. Prompt service same day. Highly recommended service. Kudos to Phil.

John G

My Enercare services is excellent for the price i am paying. I have 4 home protection services and all of them works excellent for me. Every time i have issues in my home, everything is very easy to book appointments. Online services is so easy to book an appointment as well as calling their hotline. No issue has not been addressed by the professional and very courteous service technician . Al Zubrickas was very courteous, respectful and very professional. He provided me all the information i needed for my heating and cooling services. Thank you very much Al for all your hard work and professionalism . To Enercare management, Al is the type of technician that you should always have so that your company will always be the top choice every time. See you again Al for my cooling next year.

prabhjot maini

I recently replaced my Air conditioning unit and Furnace with Enercare. I was really impressed by the in depth product knowledge of Arshie, one of the Energy Management Consultants. He is very detail oriented and helped me to get the the most suitable product for my house. Enercare exceeded my overall expectations, and I would highly recommend their services to everyone.

Chris/Darrell Gillespie

Excellent service. However tech left hot water temp at the faucet at 150.3F. This is a dangerous temp for a household. Need to return and adjust.

Diane Saikaley

Mark Clatney from Enercare was extremely knowledgeable and informative about the products and services that would solve the situation I was having in my home . The full experience working with Mark was professional, stress free, quick and easy. Thank you Mark

Len Phillips

Sean Carter is the plumber who came to the house to do a couple of repairs. He is friendly, goes above and beyond what one could expect. He explains what the problems are, and what he will be doing to solve them. He also explains what can be done to prevent future problems. Outstanding service!