Reviews of Luxe Cleaning Co. (Cleaning Company)

Heather Getson

I used Luxe for their spring cleaning service. They did a fantastic job. Communication was quick and clear. I would use their service again!

Cory Alleyne

Ok service at first but due to a service incident I will no longer use or recommend this service cleaner.

Wayne Falk

They did such a great job, on time and quick. Got the entire basement cleaned in no time. Floors vacuumed, mopped and bathrooms. Definitely recommend Luxe!

Latour Kenny

Nice people

Megan Fontaine

Luxe cleans for me monthly. They are always on time, work efficiently and do a fabulous job! It is such a blessing to come home from work to a clean house. If I need to move my day, they are quick to respond and always accommodating. Thank you for being awesome!

Barb Galessiere

I needed a last minute clean and Luxe came through for me - they did an incredible job and they were friendly and professional in all our dealings. They exceeded my expectations.

Kristin Bergshoeff

I hired Luxe Cleaning after winning a gift certificate at a silent auction. I unfortunately was very disappointed. Not only did they do a poor job, but checked multiple things off their cleaning card ‘list’ that were clearly not even touched. I cannot recommend them.

isaakcarina

Had Luxe clean our house once and were Overall satisfied. Had one little issue and they fixed it promptly. Thanks

Kat Mueller

For the cost it was alright. It started out strong and then tapered off. At the beginning worth every Penny. Then near the end we canceled as the cleaning wasn’t as good and not worth the cost.

Nedmonk

If I could give zero stars, I would. Worst run business I have ever seen.

Jennifer Robins

Luxe has been cleaning our house regularly for a few months now and we are always so happy with their service. The house is spotless after they are done and they always arrive and are finished in the time frame given. Employees are pleasant and friendly, as some of us work from home, and they’re easy to contact to add addition services or reschedule when necessary.

Matthew Broesky

We love Luxe. Their cleaners move quick! I don't know how they get everything done in the time they are here. I could never get that much cleaned. Amazing! And they are very responsive to changes and requests. Love them.

Justine Murphy

I had hired Luxe Cleaning Services for a "Premium Home Clean" prior to having my baby shower at my home. I cannot express enough with how disappointed I was with their service. The cleaner had checked off many things stating that they were completed but were not even touched. Many surfaces such as window ledges and surface areas were not wiped/dusted. Our en-suite bathroom shower was not touched- the glass doors were left dirty/untouched, the shower head and handles were not wiped and there was still soap scum left . Every single window in our home was not spot cleaned/windex'd as they claimed to have done (very frustrating). The stainless steel oven/stove hood was not wiped down or cleaned whatsoever (reachable from a standing position). Our area rug as well as both the front and back door rugs were not vacuumed, as well as underneath our couch was not vacuumed (the couch sits higher so you can see/reach underneath it- aka you dont need to move it to get under it). The mud room/laundry area- which was included in the square footage for the estimate was also not touched, not even a vacuum through it or the garbage emptied. It is extremely disappointing to hire a service to complete a job and then not have that job completed. I am a first time customer and will 1000% say I will never be utilizing this company again, nor will I recommend them to anyone. I had contacted the company via email immediately after I had done the walk through (which they state to contact them within 24hrs of the service) and provided photos and a lengthy email stating everything they had not completed, yet said they did. I did not receive a response back until Monday (3 days later) and the event was Sunday. They neglected to address any of the mishaps and simply just said they can return to do the tasks that were not completed, but when they were made aware that I already HAD to complete them, they said they would re-do my invoice and send it. They never addressed why they would check off multiple tasks that were not completed and at the end of the day- after majority of things not cleaned and having to clean up after them... they gave me a $17 "discount"..... Needless to say- I will never waste my money again with this company.

Angie Penner

Luxe cleaned our home when we moved. They did an amazing job! Every corner shone and was squeaky clean. Luxe took the stress away of moving and having to clean. I highly recommend them!

Marsha McMullin

Communication is severely lacking, and it would really help if they had actually done the things I asked for...but they didn't. Instead, their cleaning wasted time doing things I did not ask for or need, but they also checked off things they "did" which was hilarious because most of them weren't done. This was the second time and I contacted them immediately after both times and got no response other than an invoice. They finally reduced it to 50% due to the fact that they only did half the job (if that) but I had already paid full price for the first one. This should have been immediately looked after (not weeks later) and they should have comp'd the second invoice completely but they apparently think it's ok to have customers paying for services they didn't receive. ???? Never again! Run away...far far away!

Gaby Musick

My daughter did

Lindsey O'Driscoll

Communication is very poor! Takes days to respond to concerns over email, and don't even bother calling! I feel like management ether doesn't care, or doesn't know how to run a business- or both! Over the last few months (Q4/21 and Q1/22), we've noticed an increasing large variance in what they say they have cleaned/what we want cleaned; and what actually happens. There is incredible poor quality control on cleanings, different teams clean diffierent things and sometimes don't even know what to clean. All of this happens despite there being a itemized list avaiable?! We are currently searching for a different cleaning service as Luxe is so poorly run and so inconcsisntent, it's not worth the time, money, or effort working with them.

chris giesbrecht

They may be good with residential but they are not ready for commerical cleaning and don't understand the difference between a estimate and a quote

Jasmine Lake

The 2 women were kind and friendly and did a great job of cleaning.

Anna Doerksen

I originally bought the Black Friday special for doing a 6hr Post-Christmas deep clean. I came home to find our house exceptionally well cleaned and organized. They are now cleaning my house on a weekly basis. Highly recommend!!!

Lea _jdmasf Argcba

Great company very professional amazing staff i highly recommend this Luxe Cleaning Co.

Chris Skalin

I booked a Moving deep clean, and they cleaned everything including deep cleaning the carpets. was only around $700, but it was worth every dollar. The new owners said it was super clean and thought the house looked spectacular. I would 100% suggest this company.

Francine Audette

Luxe Cleaning provides a great cleaning of our home. We have been using their services for about 3 years now and they are wonderful. The few times we have had an unsatisfactory clean, Luxe has been so great at correcting the problem.

Ryan Fox

We have been using Luxe Cleaning for a few months now, very professional and quick!

Kaeli Lanteigne

We had Luxe clean for us and it felt so amazing to come home to a spotless house! They paid close attention to the little details and made sure everything was perfect! Would definitely recommend Luxe!

Adam M

I had a monthly service for about a year and I don't have any complaints. Quality job as scheduled. Since I've been working from home I've had more time to do my own house cleaning but once I start traveling again I will likely renew the service.

Kris Bachmeier

We have used Luxe a few times in the past and have been very happy with their services. They do exactly what you ask and are very respectful of the household. Will use this company again in the future.

Lynda Raffard

We live on a farm and have 5 children, they are amazing, and very professional!! Live savers!!!❤❤ I recommend them to anyone who is looking for scheduled cleaning or even just a "once and a while" cleaning! They are there to suit anyone's needs! Thanks Luxe!!

Kelsey Clark

I had Luxe suggested to me 3 years ago and I’ve been a happy customer ever since. The individuals/teams are pleasant, thorough and always very courteous. I have recommended this business to many of my friends, and everyone has been happy with their services!!!

Jenn Vogt

We hired Luxe for a cleaning after we purchased a home. There had been pets in the house and everything was COVERED in fur, dirt, and gravel. The oven was disgusting, the walls were spattered in goodness-knows-what, the bathrooms were… I’ll spare the details???? I honestly don’t know how anyone could leave a home in that condition for the new owners. Luxe came in for a few hours with a team of 4 and did a great job! Everything that was once covered in filth was polished and dusted, including the tops of the cabinets and light fixtures. It was a night to day difference! Only draw back is price. Luxe is a high compared to others we had quotes from, although I can’t say what kind of job others do for their prices, maybe they aren’t great. We went with luxe bc they were able to do it on very short notice, and communicated well with us, which I’m very thankful for! Overall I’m very happy we had luxe come in. It was money well spent!

Mary

I love coming home to a clean house. Luxe does an amazing job and takes the stress out of cleaning.

Raven Peters

Lux cleaning is a life saver and for all people… expescially if your a mom with kiddos ;) We love when they come clean our house. They are on time, efficient and get the job done. Our house latterly feels like it sparkles when they are done!!

Eden Dupont

Their deep clean job was amazing! My house smelled fresh and looked the cleanest it’s been. I continued Luxe for regular cleaning. I am appreciative that they are flexible with their schedule and answer questions quickly. Best of all, they love my big 70 pound dog.

dfriesen95

They did an amazing job with cleaning my house. Would 100% recommend them to anyone looking to gwt any sort of cleaning done.

Rachelle Baker

I started to use Luxe in 2016 when my husband started working out of town. I had the bi-weekly basic cleaning service (2.5ish hours) every other Friday. I was amazed at how reasonably priced Luxe was and was happy with the quality of work that was completed. The personalized note and chocolate left at the end of the clean was a nice touch! The best part is I didn’t need to be home in order to get my home cleaned. I just left a key or alarm code and they locked up when they were through! I have since discontinued the bi-weekly service only because I am working from home again, but I will most definitely be using Luxe in the future!

heidi grienke

They did a great job! I have very high standards, and they met all of them! I would definitely recommend them for those times when life gets busy and there is no time to clean.

J Frampton

Had a wonderful experience with Luxe. I experienced nothing but professionalism, good communication and the highest quality of service.