Reviews of Paul Davis Sud-Ouest (Cleaning Company)

Luc Touchette

(Translated) beautiful company super poorly organized it does not make that promise and full of excuse and reason not report (Original) belle compagnie super mal organisée il font pas ce promettent et plein d'excuse et de raison pas rapport

Johanne Lepage

Wow, what a great experience, my husband and I can't thank you enough. It took time to get everything organized but it was worth the wait. Thanks again and I highly recommend you!

Lily Mokx

Had water damage and the company was sent by my insurance company. They followed up right away (within 24h). Came the next day, cleaned everything and removed all damaged flooring and walls. Left the place without any dust or debris, which is very relieving when you go through such an experience. Plus the staff is very courteous and respectful. Very pleased with my experience

Mario Ruel Langis

(Translated) Honest and professional team (Original) Équipe honnête et professionnelle

Bernard Aubi

(Translated) Great workers, fit and finish was better than new. But the supplicant Marcil took 5 days to order the tiles. On the day of the job, Marcil feels the wrong amounts. Anyways, the workers waited for the same day! Not their fault and they went beyond what was expected. I strongly recommended them. They did a great job even when the tile supplier Marcil is cheating on the amount to send. The employees waited 3 hours for Marcil to bring them the right amount that had forgotten. They finished the job in the same day. I recommend them. (Original) Great workers, fit and finish was better than new. But the supplier Marcil took 5 days to order the tiles. On the day of the job, Marcil sent the wrong amounts. Anyways, the workers waited 3 extra hours until the missing tiles arrived to finish the job that same day! Not their fault and they went beyond what was expected. I strongly recommended them. Ils ont fait une superbe job même quand le fournisseur de tuiles Marcil c'est tromper dans la quantité à envoyer. Les employées ont attendu 3 heures pour que Marcil leurs amènes la bonne quantité qui avait oublié. Ils ont fini le job dans la même journée. Moi je les recommande.

Mario Lamarche

(Translated) Speedy, professional and courteous! (Original) Rapidité, professionnel et courtois !

Simon Lapointe

(Translated) this company hires people of bad faith. Former home contractors who have retrained in post-disaster service, but who are not able to correct problems with their previous companies. (Original) cette compagnie engage des gens de mauvaise fois. D'ancien contracteurs de maison qui se sont recycler en service d'après sinistre, mais qui ne sont pas capable de corriger des problèmes de leurs compagnie précédente.

Mustafa D

Unfortunetaly going with with Paul Davis was the biggest mistake I made. If your insurance recommends them do NOT take them. They have zero customer service, zero communication skills, zero management skills, zero work quality and completely disorganized and overpriced. Go shop for contractors yourself. It took us 3 months to get them to do a 3 day job. I had to descope work from them and give it to else to finish earlier and saved me 800$. They will try to rob you so watch out.

Laurianne Laberge

(Translated) This division is ULTRA BADLY ORGANIZED! We reset the start date more than once and we changed project loaders 3 times. Finally, the last one knew nothing of the whole story. They never wanted to give us the list of our belongings left for cleaning, storage. Our disaster took place on April 20 and started on July 11. After 3 days / 3 blunders we closed the site ourselves and refused to continue with Eut. The following Monday, our floors arrived from a Place that was nowhere where we had ordered. We returned them. Luckily the following Wednesday, we had a terrific new team that respects the client, doesn't make decisions without telling us about it, communicates with us several times a day and above all, does things with respect. Experiencing a disaster is already a huge stress, our little family does not need any more. (Original) Cette division est ULTRA MAL ORGANISÉE! On remis la date de début plus d’une fois et nous on changer de charger de projet 3 fois. Finalement, le dernier ne savait rien de tout l’histoire.ils N’ont jamais voulu nous remettre la liste de nos biens parti pour le nettoyage, entreposage. Notre sinistre à eu lieu le 20 avril et ils commencé le 11 juillet. Après 3 jours / 3 gaffes nous avons fermé nous même le chantier et refusé de continuer avec eut. Le lundi suivant, nos plancher sont arrivés d’une Place qui était nullement où on avait commandé. Nous les avons retourné. Par chance le mercredi suivant, nous avons eu une nouvelle équipe du tonnerre qui respecte le client, ne prends pas de décision sans nous en parler, communique avec nous plusieurs fois par jour et surtout font les choses avec respect. Vivre un sinistre c’est déjà un stress énorme, notre petit famille n’av Pas besoins de cela en plus.

christina rousse

(Translated) I had water damage and they had to fix the walls where there had been holes for ventilation. The plaster repair was poorly done and they had to come back several times. They didn't protect my property and there was plaster and paint all over the place. One of the employees was making jokes about our situation and was not very knowledgeable. The deadlines were very long and it was difficult to hear from the first project manager. It was faster with the 2nd, but the company had been on the file for months. I do not recommend this company and they will never come back to work for me. (Original) J'ai eu un dégât d'eau et ils devaient réparer les murs où il y avait eu des trous pour l'aération. La réparation du plâtre a été mal faite et ils ont dû revenir plusieurs fois. Ils n'ont pas protégé mes biens et il y a eu du plâtre et de la peinture un peu partout où ils ont été. Un des employés faisait des blagues sur notre situation et n'était pas très compétent. Les délais ont été très longs et c'était difficile d'avoir des nouvelles avec le premier chargé de projet. Ça a été plus rapide avec le 2e mais ça faisait déjà des mois que la compagnie était dans le dossier. Je ne recommande pas cette entreprise et ils ne reviendront jamais travailler chez moi.

Marie Eve Lachance

(Translated) Water damage in November 2017, we had to do the floor twice. Since no news because the floor is always problematic. Poor customer service. (Original) Dégât d'eau en novembre 2017, on a du faire le plancher à 2 reprises. Depuis aucune nouvelle car le plancher est toujours problématique. Service à la clientèle médiocre.

Nancy N.

(Translated) It took forever for the work to start, my claims adjuster took way too long to approve the repairs. But once Paul Davis got the go ahead, it was quick and the job was professional. Thanks to the whole team (Original) Il a fallu une éternité pour que les travaux commencent, mon expert en sinistre a mis beaucoup trop de temps à approuver les réparations. Mais une fois que Paul Davis a eu le feu vert, c'é.tait rapide et le travail était professionnel. Merci a toute l’équipe

micheline fournel

Wonderful experience despite a very difficult time Thank you to the entire team

Nathalie Audet

Had a water leak on Christmas Eve of 2016 and panicked since I was leaving for holidays in two days. Contacted my insurance and they sent Paul Davis in to come see what was happening. Kent Aubichon was there in a few hours and they started the dehumidifying process right away and we found the source within a short time. My plumber fixed the problem on Christmas day and on my return from holidays, the repairs were done very quickly and proffessionally. I was extremely satisfied with the service from their team and workers.

C J

Not impressed - avoid this contractor . They will provide quote, but never show up to do the work . Constant promises, "my guy will be there next week". It's been 6 months . Hopefully this review will save someone the headache.

Bubble Knees

After water damage my home, they did a great job with the floors, etc. However, they damaged my sofa while moving my furniture in February 2017. They sent a sofa repair contractor who tried his best to fix it, but it looks awful. I asked them about being compensated because the sofa new and they provided options of replacing the sofa or giving me $. I contacted them several times and they said that they would get back to me but here we are in August and still no conclusion. They also still have my house keys (after numerous requests to get them back), and they took my broom and dustpan. (Accidental, but still). Their work is good, but beware of the post-renovation service. Update: A rep from Paul Davis reached out to me recently and rectified the situation to my satisfaction.

Pascal Plourde

(Translated) Without alteration and affordable !! (Original) Sans retouche et abordable !!

Maryse R

(Translated) In the spring of 2016, the siding of my house had to be replaced. I called Paul Davis South West and everything was taken care of without my involvement. They contacted my insurance, dealt with the seller and performed the job without a hitch. They went beyond what was expected. A huge thank you. In the spring of 2016 due to a windstorm, the siding of my house had to be replaced. I called Paul Davis South West and everything was taken care of without my participation. They contacted my insurance, dealt with the provider and did the work without any problem. They went beyond what was expected. A big thank you. (Original) In the spring 2016 due to a wind storm, the siding of my house had to be replaced. I called Paul Davis Sud Ouest and everything was taken care of without my involvement. They contacted my insurance, dealt with the supplier and performed the job without a hitch. They went beyond what was expected. A huge thank you. Au printemps 2016 en raison d'une tempête de vent, le revêtement de ma maison a dû être remplacé . J'ai appelé Paul Davis Sud Ouest et tout a été pris en charge sans ma participation . Ils ont contacté mon assurance , traitées avec le fournisseur et effectué le travail sans problème. Ils sont allés au-delà de ce qui était attendu . Un gros merci.

Jac PG

(Translated) Service very very expensive. My insurance company has subcontracted Paul Davis for water damage. I recommend renting your own fans and dehumidifiers to avoid having to pay $ 1800 in my case. (Original) Service très très dispendieux. Ma compagnie d'assurance a sous-contracté Paul Davis pour un dégât d'eau. Je recommande de louer vous-même vos ventilateurs et déshumidificateurs pour ne pas devoir payer 1800$ dans mon cas.

Diane Davis

My experience with everyone I’ve met at PaulDavis to date has been excellent (the contract is just starting and no work has yet been done). Without exception, the staff have been health conscious (worn masks), knowledgeable, courteous, timely, responsive, compassionate and overall really great. It’s been the best part of this stressful experience.