Reviews of Panda Clinic, RMT Massage Acupuncture & Physiotherapy New Westminster (Chiropractor)

O Sidhu

This is an excellent therapy clinic. I was having trouble walking because of back pain. After two sessions of treatment now I can walk easier.

P S

I am editing my review and making it a 5 star review. Why? Because I posted this review (see below) and what did they do? They addressed the issue immediately and now they send PDF invoices via email. Excellent job folks! I have 3 appointments booked with you as I write this because you deserve all the business you can handle. Good responsiveness on the issue below! ---------- I am giving a 4 star review for now. I may give them a 5 star later, but their emailed invoice is an unprintable document and awkward (not a PDF) and I also had an account set up, used it and the next time I returned it didn't recognize my email. So clearly they have a rather inconsistent tech side to them. But the manual therapist who worked with me was awesome and the people are nice. So 4 stars until they fix this entire messy, sloppy invoice and login process.

Cole Kwan

The people working there were so nice and My masseuse was really good his name was Jordan he was really nice and helped relive my tension would recommend to other people and ask for Jordan he is really good

Musiclulu Shao

Wonderful experiences at Panda clinic, and nice environment of the clinic. I am very recommend my friends to coming here do massage and acupuncture. Also, I want try chiropractic next time.

Marcial Dizon

We are leaving along Ewen Avenue at New Westminster for almost 9 years now and my wife recommended this Panda Clinic to have massage, physio, chiropractor or acupuncture services. So anyways this afternoon I went there at Panda Clinic to have full body massage with Vian and I was relieved of my pains and soars in my lower back and arms. Vian was very good and professional . She knows the pressure points of your body and I would say I feel relaxed and relieved. I ask Maria to book me again next month. And lastly, Maria was very accommodating, friendly and courteous. Her customer service is awesomely great.i will definitely recommend to my friends and to my kids too.

Neil Galang

I don't know where to begin - but Panda Clinic opening right across from where live (and work) has got the be the most awesome thing that happened to my neighbourhood. Booking is easy and convenient, and the newly renovated roads provide good front parking space. I was lucky enough to book a session with all of their therapists, and I must say that they are all so very good (yet with varying techniques) that you will have a hard time choosing favourites. I think even if you live quite far this clinic is worth the trip. The rooms are clean, warm enough during the winter, ambient sound is soothing and quiet. Definitely 5 stars. A solid team and business right here.

Rashmi Bakker

I have been going here for almost 2 years now and all the RMT's are really good. I have tried other massage places and no one can compare to body soul wellness (panda clinic) Always come out with a relaxed body and mind.

P Nguyen

Very impressed with my experience a while back with a young man named Luke. He was professional and his techniques sound. Being a health care professional myself, I appreciated his knowledge and technique. He knows his anatomy and physiology and could explain his rationales for working on specific areas and tissue types. I appreciated that. I would recommend this establishment to anyone who wants a therapeutic massage with therapists who are passionate and knowledgable about their profession. I feel great now. Thank you.

Leah Stark

I have nothing but wonderful things to say about the treatment I receive here. In fact, I have referred at least 6 of my friends/acquaintances to this clinic. I have been to many different physiotherapists/chiropractors and RMTs but have BY-FAR had the most positive impact and healing from the treatment I have received here.

K SANCHEZ

Vicky is great! Shes professional, knowledgeable, and good with her clients. However Ive had few issues with receptionists/admin. Poor communication! Make sure you're clear with your clients about insurance and billing. Try to communicate with them! Its its not for vicky, I wouldn't even bother going back there.

ailudevina

Really enjoyed my massage here, my RMT was able to relieve a lot of back neck and shoulder tension. The only thing I wished for was to play some peaceful music or spa music during the massages, it helps you fall asleep/relax.

Zulfia Samigullina

Bo, Danika, Vicky and Jordan are all very professional therapists!!! I enjoyed every single visit! And brought my husband and my son, they like Panda's services very much too! Thank you very much! Thank

Vivian Sun

Great experiences here. The clinic is very neat and clean. Adrian is very professional and knowledgable. Would definitely go again.

Victor Li

I have been going to the Panda Clinic and Body & Soul wellness centre for what seems to be close to a year now. Definitely a place you must visit if you require acupuncture or a registered massage. The staff here is not only very friendly, accommodating, and approachable; but knowledgeable and very professional. You will leave feeling invigorated and renewed, a definite visit is required if you face stress or pain and would like to relieve it. A must visit if you require any of their services. I very well recommend coming to either of these clinics.

Mandy

Had a fantastic experience at my 1st visit in January. Can't wait to go again in a few weeks! Very professional and friendly staff. The RMT went through some stretches with me that I can do since I had been suffering from some pain! Love this clinic :)

Music One Event DJs (DJ Mike Ross)

Easy to find location. Easy parking. Clean and professional waiting room. Receptionist has professional and positive attitude. Massage therapist really did an outstanding job with understanding what I needed and delivered a quality massage. Would 100% recommend.

Zainab Chulawala

Went to clinic to enquire about the appointment but there was an asian lady at the front desk was tucked in her chair at the very corner. At very first didn't even realise that there was someone in. But as soon as we saw her she didn't evn bother to greet or ask. Was only busy on her cellphone. After standing for 2mins another lady came from in and both of them were chit chatting but none of them asked us that why we were standing there. Very bad not recommending anyone . Very rude and unprofessional behavior.

Harman Bey

Thoroughly impressed by this place. Kathleen has been able to really help with my neck & back issues, and I noticed it made a huge difference after. A lot of RMTs at other places are way too light with the amount of pressure, but I didn't have that problem here. Friendly staff, and very convenient to have direct billing available. Parking is a bit tricky sometimes.

Pardeep Khella

Be advised, Uma at the New West location is VERY lax with her adherence to mask policy and overall cleaning measures. A customer forgot her mask today and was told it was not an issue. And that at another clinic where Uma visits "no one wears masks".

A A

I've been looking for an Acupuncturist. This was my first appointment and Jordan did not disappoint. He was attentive and gave good advice regarding my pains. I'm looking forward to managing my pains with his help.

Sarah Shendruk

The Panda Clinic has been fantastic in all areas. It is a very convenient location for me as I work on Annacis Island.

Marc bobei

I pulled my mid back and started to get back spasms. Panda clinic was able to make an appointment for me that day. After the First appointment, I started to feel a lot better

si lum chan

Reception she’s very helpful and she follows up with the insurance coverages . Massage Therapist knows very well of which part of the muscle need to work on without telling him, He also show you what kind the stretching exercises should do. Well experience therapist!

Leslie Sto. Tomas

Love them here. Every acupuncturist I have seen has been good. No complaints! Love having them in the neighborhood.

Eva Andrianos

I have had severe low back pain for a couple of months.. Went for acupuncture, my first visit at Panda. Vicky was amazing, very patient with me as I was in severe pain. She worked wonders and I returned for acupressure.. she is amazing! I will be back soon and highly recommend this place!

ravi tikiwala

Very nice RMT! They know what they are doing! And they give genuine opinions and very calm and easy to communicate with them! Bright side is they do direct billing with 3rd party insurance! Definitely recommend this place

Joy Nelson

is an amazing therapist. I was very impressed with the staff at the front desk. After my massage, Jordan demonstrated an exercise that will help my lower back , this confirmed that I am on the right steps to recovery. Many Thanks ????????

SMZW 2018

Info only: Online Physio/Clinic Counselling/Rehab Telehealth service is available now. It will be covered by ICBC & a few insurance benefits.

Odette Orprecio Bay-asen

I have been with Panda Clinic for my massage therapy for 6 months now and I have a great experience with the therapists. I will definitely recommend this place. Abu is very good, experienced and professional. I live across the street and this is the best thing ever.

J L

Massages are good. The receptionist at the front desk is very rude and unprofessional. Called me to ask if I was related to someone so I can tell them to confirm their appointment. That is a violation of privacy. She will call and text numerous times throughout the day. Even after telling her not to text my personal number to ask about other patients.

Sunny Q

Very good service for Physio Telehealth. In terms of health emergency, I am able to book online video treatment. Recommended!

Rodrick Caliguia

Clean facility, staffs are friendly, and their therapist are well trained. Abu was great. His approach is very personal and makes sure to address the issues you have with your body. I highly recommend Panda clinic with my friends.

Mandy Au

First time have RMT at Panda. It's such a great experience. Sami, the massage therapist is very pleasant and professional. My body felt so much better after my appointment. Highly recommend!

Elsa Lontok

Very friendly, professional and pleasant staff. Clinic is clean, quiet and relaxing atmosphere. Very therapeutic experience indeed. I recommended to my family and friends and they have had same experience and feedback as mine. Thank you too to your friendly reminders and messages for all my appointments. I'd like to commend especial therapists Elma and Kathleen these two ladies are amazing healers....

JJF

I was experiencing muscle pain in my shoulder. Panda Clinic is in my neighborhood so I dropped in to see about their appointment availability. They were able to see me that day. Dan was able to fit me in for a 30 min massage. I'm feeling better already. I've booked another appointment for next week. I would recommend this clinic to others.

Marichu Jaro

Panda Clinic is one of a kind. Their staff are very friendly. I've been there several times. Summer and Elma are very knowledgeable. They are very thorough in assessing my pain and discomfort and they gave me take home exercise that I can do in my workplace. Highly recommended!!

Evita Damian

Location is conveniently located near where I live which is a plus. As well, the clinic is clean and waiting area is spacious. Reception has been very helpful to answer my queries. Abu is an excellent registered massage therapist. I like the facilities so much that I have setup a Chiropractic appointment. Ultimately, I will be setting up an acupunture appointment in the near future. I have recommended Panda Clinic to my family.

Sophie Nayak

Panda Clinic is very professional. The staff is caring & listens to your concerns. All the staff RMT, PT, Kinesiologist, especially Michele RMT/Accupuncture is amazing she is blessed with miraculous hands.

Eva Tse

This was my second visit and being a newcomer to BC it was a very pleasant experience. Jordan was very knowledgeable and did an excellent job finding my tight spots.

Iain Carson-Huggins

I've been coming here for years and had great experiences with all of the RMT and acupuncture I've received here. They also helped in my recovery after an ICBC accident. They bill directly to both ICBC or your private insurance and do their best to help accommodate any schedule changes. In particular Abu, Jordan, and Jacky are particularly good but you are in good hands with anyone who works here.

J W

I am truly frustrated with Panda Clinic. I went to their clinic for RMT once at the Queensborough Landing's location and never booked any other appointments. After that initial visit, I received almost once a month for six times in regards to other client's invoices and scheduled appointments notifications via email and text. I have phoned and explained to the same clinic about that situation and expressed my concern that they are sending me other client's personal information and vice versa. I requested to have my account fully removed. They said they would look into the matter but the same situation reoccured. Today I have received a missed call from the Surrey branch and spoke to one of the phone representatives and expressed my concern again as they have NO CLUE why the clinic was calling me. She said she would speak to the Queensborough Landing's manager to resolve the issue. Today the Queendborough Landing manager called and apologized and I really appreciated that she took her time to try to resolve my situation and hopefully this would never reoccur again. They have nice employees and clean environment.

WhatIThink 604

1. In October 2019, I checked Panda’s website prior to calling. This was an ICBC claim so I wanted to inquire more specifically about the procedure and their practices. Joe was not very nice. I asked if he can tell me a bit more about his team, and recommend. He said: “ you could check and book through our website...Why do you wanna know? It’s personal!” I was very surprised at the attitude. I asked if I can speak to the manager. He said there’s no one else available. So fine! I thought that was only the receptionist and maybe some language barrier but it doesn’t represent the professionalism of the therapists. So I went ahead and book my first appointment and been giving them my business an average of once/twice per week. 2. I find them to be very calculating. There have been a couple of times when I had to wait a couple minutes for the persons I have booked to be ready for me. They would end the session right on the dot instead of making up for my time lost. But when I was late also by a few minutes they will not make up for it. I asked if they can give me a couple more minutes thinking that they would reciprocate, they refused. Also one time I had a car problem but they won’t give me grace so I ended up calling a cab. And I have to mention that they have called me a number of times to change my appointments and every time I have said yes to accommodate, they obviously are not willing to reciprocate the favors. 3. I don’t usually read the clock once the sessions start however, I notices one therapist who ends my sessions a bit early. I casually mentioned to the front desk when I was paying but didn’t expect any thing to be done. The next appointment, that therapist said he always likes to take a bit of time to chart the clients. Hmmmmm....I have been going to massages for decades. I have never heard of this practice before but I didn’t mention anything at that time. I was just kind of shocked. Later, I had another therapist Who ended the session 3 minutes earlier. I don’t know her reason but I didn’t bother to discuss it anymore. 4. At a recent appointment with another RMT, I forgot to turn off the cell phone so came 2 text notification beeps. He asked me if he can turn off my phone. I said yes. It’s my bad that I sometimes forget but I try to do so even if it’s not mandatory. Since this particular individual massages me a few times already. I thought he was easy going so out of curiosity, I asked in a friendly way if it disturbs him to hear the phone rings or is he more concern for the client. He Raised his voice and said: “Yes! It bothers me and this is a professional place just like a hospital, you should always turn off your phone!” I was shocked but still in a friendly way suggested that maybe they should put up a sign saying no phones are allowed just like the hospitals. He kept interrupting me before I can finish my sentences and thats it! He doesn’t want to hear it anymore!! And then he said: “if you want to talk on the phone, then I will leave this room so you can talk all you want ! I’m not going to continue with this session anymore!” and walked out! I was like what the heck? I asked a question out of concern, I was friendly, I was not talking on the phone! It was only a couple of beeps and it’s not even in my hand! So where did that come from? I walked out of the room, I had eyes staring at me! How humiliating! My back felt irritated because of prolonged time of oil on my back since I was not able to go home right away to wash off. I have at least five more incidents but run out of space to input...

DONG WANG

Wow! First time having acupuncture, it helped my lower back pain in an amazing way! Highly recommend! Elma is the one!

christopher villamin

Everyone is nice in office. They know what they’re doing and they’re very efficient.

Jay

Very professional staff. Quick email/phone responses. Would recommend this place to anyone that needs RMT or acupuncture treatments.

Kenneth Poon

Just finished an acupuncture session at Panda Clinic. I had a tennis elbow on my right arm and felt much better now. Elma was very skillful and friendly. The online booking was super easy to use and they accept direct billing so I didn't need to pay upfront. Highly recommend to anyone!

ray lau

Elma is the acupuncturist there. She is very thorough in assessing your pain, injury or discomfort. After the session, she also gives pointers on how to stretch and strengthen the area that was treated.

jatinder btmoga

Due to a MVA i visited the Panda Clinic and realized its the thing i was missing. Very good massage therapy i got, felt better after very first visit. Hopefully, all sessions go great and I am well asap. Special Thanks to Kathleen Abbott for taking such good care. Thank you.

Obaidullah Hashim

I and my wife saw Nhat Kha Tu (Ella) Tin last Saturday and we found her so professional Therapist. Keep doing the best work ????

S Chris

Deserve it! as ICBC client, received more than 8 RMTs, acupuncturist and chiro treatment, professional and friendly. Cinic environment is very clean. Customer service is recommened by email and txt reminder. Online is so convienent to book and cancel. Going to take Physio and Rehab soon.