Absolutely horrendous!!!
From the service, to the security, to the management, even up to the ownership, this was an absolutely brutal experience. We had the bottle service, which I will admit was reasonably priced, but that didn't make up for the glaring negligence of the staff. I brought a party of 20+ people for VIP Bottle service. Throughout the evening, the service was so bad that my guests had to order their drinks from the bar. Additionally, other patrons of the bar, who were not in my party continually entered the VIP area, ordering drinks on my tab and harassing my friends. When I approached security to have them removed, he refused. It wasn't until I went and sought out a manager that they were removed. Furthermore, a female member of my group, slipped and fell on broken glass on the dance floor necessitating a trip to the hospital and requiring stitches. Obviously given the drinks ordered on my tab that were not ordered by my party, the injury suffered by the abysmal negligence of the staff that failed to clean up broken glass on a dance floor, and the overall horrible service and experience of my evening, I disputed my excessive bill with first the server, then the manager, and finally the owner. The owner claimed no responsibility for the injury suffered, was outrageously arrogant and even threatened to call the police if I didn't pay my bill in full. He even threatened to charge my credit card without my permission. eventually, after 30+minutes of explaining every facet of the evening's deficiencies in service, accountability, and security, and holding my ground against his outrageous threats, he agreed to reduce my bill 10%, but when they charged my credit card they tacked on a 15% gratuity. GRATUITY?! for that evening? you have to be kidding! worst evening I've ever had!