Reviews of Firehouse Subs Orillia (Catering)

Stella Goslin

These subs were absolutely amazing !!! I have never had anything like it ! I won’t have another kind of sub again. Beautifully seasoned, the break is amazing ! I’m absolutely blown away the only thing I’m disappointed about is I haven’t had it sooner lol

Paul Hill

Great food I really like the brisket and cheddar really worth the wait

Debra Symonds

Terrible all around. 25 minutes to make our order. Specifically asked for no mustard and first bite almost threw up. Chili was cold and sub definitely not worth the price . Undercover Boss definitely would get great footage here.

Steve B

UPDATE: I'll leave my original review below for context. We re visited this franchise again to "give it another chance" as per the response from the owners. This visit was FAR better then the last. The experience was completely different. Service was pleasant and prompt. About 7 min to get our food this time. As usual the food is spectacular but a bit on the pricey side. I do understand why however. I will be changing my star count from 2 to 3. Only because of the inconsistent service. If the service is this good next time we go, I'll upgrade to 5 star. ORIGINAL REVIEW: Good food, very expensive, took absolutely forever to get our food. 2 sandwiches took 25 minutes to make. Seriously....25 MINUTES TO MAKE 2 SNADWICHES!! Not exactly fast food. Also, the dude working the cash was miserable.

Crunchy Soap

Highly recommend a sub from here. The food is great and also they support the local fire department which is a win win.

rob

Subs are big with generous amounts of toppings, very easy to order online.

Olivia Wymer

Amazing food, hands down best sub I’ve ever had. Great friendly service as well.

Michael Moore

Take out

Tobilyn Espie

Came to this location for dinner just prior to closing and they rushed our order and were extremely rude! Will NOT ever visit this location again!!

Wally Crawler

Extremely slow. 30 mins waiting for food. Not a complicated order. No urgency with the staff here

linc2500 linc2500

Firehouse Subs sets a new bar for competing sandwich shops. Not only is the businesses' background story inspiring and interesting, the customer service during my first visit was fantastic. While the options are certainly in the higher price range, the quality of the food alone is absolutely worth it. I decided to get the Smokehouse Beef & Cheddar Brisket - and it was so great that I dreamed about it later that night. My only regret is that now I know Subway and Mr. Sub will never come close to how awesome Firehouse Subs are. Delicious as f*ck.

Larry Brandon

Better than the other guys!

DarKNess_RiOt

Great food, great people, great service.

Samih Haider

Tried firehouse subs for my first time today and was left disappointed. I ordered the smokehouse beef and cheddar brisket large sub, I asked for no mayo (as I don’t like mayo at all and will not eat it) and also asked and paid for sautéed mushrooms. I didn’t get the mushrooms I paid for and there was a ton of mayo on my sub ???? needless to say I couldn’t eat my sub it was a huge waste of money.

Ashley Nicole

Customer service was atrocious. We were a group of three. I sat at the booth with 3 chairs while I was waiting for the order. As I sit there an employee races to the back and grabs her personal items and comes and tosses them on the booth right in front of me right where my other two household members were just about to sit. She proceeds to return behind the counter and ignore the fact that she just scatter her stuff across the booth and continues to work. We then politely ask - sorry are we not allowed to sit inside here - we have our vaccination records if you’d like to see them. They respond saying we aren’t allowed. Not sure why they couldn’t have nicely said that to us when they saw us sit down instead of passively aggressively throwing their stuff on the counter as I sit there. Or why they even have chairs setup there for customers. We have never felt so disrespected. The behaviour was super unprofessional. She had just hoped we would “take a hint” I guess.

Darren MacIver

Waited for over a hour to watch people show up walk in pay and get there food but i ordered over the phone and paied and waited for over a hour in the parking lot to get told that i dont get all my money back WORST SERVICE IVE EVER HAD! NEVER EVER GOING TO RECOMMEND THIS PLACE TO ANYONE!

Econo Bikes&toyz

Great sub! First time having one there, will definitely be going back and trying them all. Friendly staff and excellent quality.

S Valerie

Strongly recommend. These guys have an incredible team and great food. The wait time may seem a little long, but it's because these guys are very busy. If you have a little extra time to wait, I recommend it as it's well worth it!

Noah Nisbet

Great sub!

Tanya Beener

I have been to this place 2 times now ordered my food on line 2 hrs prior to time I requested for pick up both times I had to wait 25 minutes for my order and people walked in ordered and got theirs prior to mine and more than one person very disappointed.i ordered same sub both times first time was better tasting will have to really think on it before going back explanation both times was a printer problem felt lied to

derek stackhouse

Yep, this is a seriously good sammich! I had the Hook and Ladder. Nice and warm but with cool and fresh veggies. A tad pricey at the till but when I opened the bag there was probably 5 bucks worth of carton, bag, napkins and even a couple tasty pickles, so the price was fair. The competition needs to get their butts over to Firehouse to learn a thing 'er two about making subs. Nicely done!

Nicole Baldwin

It's awesome and if you haven't tried it you should you're missing out. Hands down the best sub franchise. BIG!

Michael Guppy

Awesome meatball sub!!

Anil Kotian

We definitely love the subs and glad there here in Orillia,, how ever this is the second time that my order was not good.. the grill cheese was to hard for the little one to eat so we had to make something else for him to eat .. 2 subs were not made right .. absolutely nothing but to much sauce and toasted way to much, for a 100 dollar order you would think it would have been a whole lot better,,

kenny doble

My only complaint is there can be a long wait. Other than that I've enjoyed the subs so far, and in my opinion they make of the best fast food Chili's out there!!

Deb H

Every time I order online a head of time, my order isn't started until I get there. It really defeats the purpose of ordering ahead of time. My order has also been messed up twice regarding allergies.

Joseph Pugelj

Terrible customer experience. Order was not ready on time and not labelled. Would not recommend to anyone.

Mike

Sub was average... The service was below average... They forgot to makey sub... My advice, hang on to your receipt tight.

Mariann Miller

Fantastic subs, ordering ahead is strongly recommended.

Kristie Webster

Lunch

Melissa Weaver

Unfortunately I didn't have the best experience here, I love Firehouse and have had great experiences every time I've gone but this location in particular left me feeling dissatisfied. The cashier was rude, I ordered a large sub and received a medium, the ingredients in the sub didn't match what I ordered and there was a piece of ham inside my sub box however I am a vegetarian.

Susan Boonstra

My sub smelled bad and tasted like old meat. This place seems dirty. Not for me.

Dean Imposimato

Service

Serge Martins

Love the sandwiches at other locations. It’s too bad this is such a poorly run franchise. When a sandwich shop runs out of lettuce there’s serious management issues. I’ve been frequently disappointed here; Takes 20min to get a sub normally.

Parker Trinier

Quick and delicious

Andrew Shepard

Great sub!!! Both subs had generous protiens!! Fresh toppings...lets hope they dont go down the same " wheres the meat " route as other "sub" chains!!! A tad pricey but ...the brisket was plentiful and awesome tasting. Will be back Also....the subs are well packaged and are great for us boaters to lug along...

andrew mcmaster

Very good subs!

Amanda Bowes

Had the brisket & cheddar sub and it was amazing. Boyfriend had a steak & cheese which was also amazing. Busy spot for sure on a Friday night but we walked in - ordered & had our subs in 12 mins. Very efficient!

tom o

Not the quality I expected from fire house subs. Mobile order, sandwich ready. Bread tasted stale, with hard corners. Mind you it was brown or whole wheat, but unfortunately reminded me of another "subway" shop that pretends to have fresh bread but then wants you to get it toasted so you can't tell its not fresh. The steak on the steak and cheese was tasteless and had the texture of boiled meat. Never ordered this one before, won't order this sub again, that's on me. Hopefully this experience isn't indicative of where the franchise is going.

Eric Avery

Very tasty had a steamer

Justin Kitchen

Finally proper food in orillia Nice big portions, and food stays very hot even if you get it delivered. Worth the money and time for them to prepare the hot food.

Georgia Gray

Best sub

Dave M

Both time I ordered it was wrong very sad what ever happen to Quiznos

niceone360

Food and staff are awesome. Love it.

Vernon Benn

My girlfriend and I ordered subs at 7 15 form uber eats and food didnt show up till 9 pm

Ann Merrigan

Staff are great. We ordered online. Order was ready when we arrived. Glad it came to Orillia

DJN

Appeared to be pretty busy around the lunch hour. The place was clean with current safety protocol's in place. Food was served quick. It was tasty and at an average price for the types of sandwiches offered.

Matt Zeppieri

Terrible experience. I won an Instagram contest for a $100 giftcard. They sent it to me as 4 $25 paper giftcards and wouldn't allow me to consolidate it or give change if I didn't use the full amount. They initially told me they would, yet after I ordered they backtracked and said they no longer do that. They also made me wait 45 minutes (no exaggeration) to sort out how to use the giftcards. I even talked to the ownership Ravish, who was unapologetic. Never once did he apologize for the inconvenience and the fact that I was there for 45 minutes because they didn't know how to use the giftcards. We also asked for hot water to drink. They tried to give us hot tap water (which is very unhygienic). Stay away from this location.

A

well we heard so much about this place so we tried it .Thurs of this week Dec 2nd. 2021 Hands down the worst sub I have ever bought. So I ask for a foot long as my husband and I were going to share, got the club on a sub we drove away and parked to eat it. First the sub was cut into one eight inch half and one four inch half maybe they should buy a tape measure!! Of course I gave my husband the bigger half. It looked good at first but after my first two bites I realized that my husband had the sub. My puny four inches had no cheese my husbands half was loaded with double the meat and all the cheese so the pre packaged ingredients that were taken out of the heater were not distributed equally on the surface of the sub. The last inch of my half was just empty bread. Need less to say my husband thought his was great. I should have taken it back after the first two bites and had them remake it but who has the time for this!! So obviously the person who made the sub does not give a **** about what they send someone out the door with

Krysta Neave

We are from the GTA and were passing through Orillia from Sudbury. We decided to grab a meal at Firehouse . When we entered this place we saw two people were waiting for their take outs. We ordered 4 subs and were waiting for our orders. By now the 2 people had left the place obviously having collected their orders. When we were waiting for our order inside we were told to wait outside by a South Asian lady amongst the staff. I wonder why we were asked to wait outside while the 2 people who had come ahead of us were allowed to wait inside while their orders were being completed. Looks like a case of different strokes for different folks. No more visiting this place.

Brad Graham

Meal type