This business has the worst customer service and management staff that I have ever had the misfortune of encountering. Two days ago I arrived at the store to pick up my order of a 18" pizza and a 12" garlic fingers with bacon. Upon arriving I stood waiting for approximately 10-15 minutes while the gentleman at the counter took 3 pizza orders on the phone before serving me, both cooks standinf around doing nothing.
After finally getting our order we arrived home to find out that the garlic fingers didn't have the bacon on them, even though we were charged for them. I politely called the store back to tell them, and was told by the rude staff member that they couldn't do anything for me at the time but that they would leave a note for the manager to call me back, alternatively I could drive 20 minutes back to return the garlic finger. So instead I awaited the manager's call. The next day she didn't call me back so I called them back to see what the deal was. The supervisor informed me that he was incapable of giving me a refund and therefore I would have to call back the following day to talk to the manager.
This is where it gets interesting. I call back the next day. The manager finally informs me that she could give me a "credit" for the missing bacon... For a grand total of 1 dollar and change! BUT I could use that 1 dollar credit towards ANYTHING I wanted on my *next purchase*... Oh thank god. After proceeding to tell the lady that I wanted a refund for the garlic finger, and that I would not be returning to the store to offer any more of my business, she promptly refused my request for the refund and told me that "we're done talking", and hung up in my face.
I didn't think a refund for their mistake and horrible customer service was such an impossible request... But apparently that's the type of business they run at Minglers. Not to mention every time you go there the price is different (possibly adding their own "tip" to the bill before you pay?). I for one, will no longer be giving my business to Mingler's restaurant because any operation that does not take accountability for their mistakes, nor value their customers, is not a local business that I would like to support.