Reviews of Deer Lodge (Catering)

Staff is very nice and fast. The hotel has a nice old vibe. The restaurant is very nice. Rooms are clean and beds are very comfy. Did not have an issue with lack of a/c and tv. There should have been more outlets in the room for charging mobile devices and wifi was a little slow. Overall I had a good experience. Would stay here again.

Shakeel Qureshi

The food was excellent. Games room has a moldy smell. King room was ok. Proximity to Lake Louise is excellent. Gotta hike.

Sam Branton

Located very close to Lake Louise

Thea Daily

Great hotel super close to Lake Louise and Moraine, and the restaurant has amazing food!

Blampin

Grand old log hotel, great location. Food, drinks and waiting staff good. BUT, desperately in need of a complete refurbishment AND very poor standards of cleanliness. Moved from our original room as it was so dusty, dirty and dilapidated, the second room in the 'modern' wing was little better - dust everywhere, floors not vacuumed, toilet seat broken and urine stained, drifts of fluff in the uncarpeted parts of the corridors. No management on site that we could find and had to complain the the groups corporate HQ by email.

Steve Hirlehey

Booked this room after staying at the Fairmont since my friend couldn't book us another night there. We paid $300 for the night. We expected a cozy and charming room as advertised, while also understanding the historic significance of the property and that it may lack in modern touches. WELL!! I walked in and I was shocked. I don't think the $300 room I paid for ever made the cut on the Deer Lodge website. It was super dark and dingy. There was one outlet preoccupied by a lamp. No mini fridge, coffee maker or kettle. No bathroom counter space. A mirror behind the door that you cannot see yourself in. It literally had zero comforting qualities. No basic necessities. I feel completely scammed into paying that much for the room my friend and I stayed in. The common areas were cute and had rustic details. Our room completely lacked in that area. Zero personal touches. I do not recommend staying here. Oh and the light in our bathroom was two different tones of bulb??? Not a big deal, just again, zero attention to detail.

George Pal

Staff went above an beyond to make our stay memorable. At dinner we forgot to mention a dairy allergy and the re-cooked the meal and brought an appetizer to tide my wife over until the food arrived. Ignore the negative reviews. Those people had unrealistic expectations.. Deer lodge will be a memorable stay.

Bilal Shaikh

Our room was really nice and comfortable, front desk staff was very helpful and accommodating but for the price we paid ($400 a night), I think the hotel can afford updating some of the lobby furniture which looks to be from the 1700s (and not in a good way).

Jeff Adamson

The rooms are very bad as compared to price, there are some better stays with same rate and way better services . No micro , no charging spot near the bed, no press , no drinking water, no tv.

Ramita Verma

The structure needs renovation, floor on our room was squeaking with every step ( same as the steps on the staircase) and carpets are really old. Staying there makes you feel you are travelling back in time. The staff though is very friendly and accommodating, most especially the ones who run the restaurant.

Well, I feel a little catfished; the photos on the website (bookings.com) did not even come close to what we got. The images are of their newly renovated suites while we were initially placed in the historic portion of the building. The historical part looks like something you would see in a museum, and I would not stay there. Small, dingy, rundown, and frankly looked kind of like a dive. Although the room situation was bad, I upgraded to one of the new suites and was happy, but there was still no tv. The staff at the front desk and throughout the hotel were amazing, and the hot tub was excellent with a fantastic view. The new room, staff and hot tub made up for a bad first impression. In the end, it was a good experience, but I'm only giving it two stars as I feel like there is a significant amount of false advertising.

The rooftop hot tub was great and featured a beautiful view. The restaurant also featured delicious food.

Lyn Yeung

Old. Smelly. Terrible food. Only thing this place has going for it is location.

Philip Ostien

Disappointing to say the least. With the prices and being a CRMR hotel, we expected a lot more. Safety training (regarding COVID-19), cleanliness, general room upkeep, and staff knowledge about the area need improvement. While the common areas are very charming, the room we were given at check-in was not clean, very noisy, and basically falling apart. It didn't look like anything had ever been updated, the blinds and window crank fell off when trying to open the window, and it was not clean- including the sink drain covered in hair. Really not the kind of attention to cleanliness you want to see, especially during a pandemic. The room was also right beside the stairs, and every step someone took around or above the room was a loud clunking noise. When we asked to be moved to a different room because it was impossible to sleep here, they did so only by charging us an extra $40/night for a 'room upgrade'. A fee for a room that was vacant anyway? We actually stayed at two different hotels before and after this, and both gave us an 'upgrade' for free upon check-in without us asking or saying anything. The room was also not properly stocked- it was missing coffee and cups (to go with the coffee maker in the room), tissues, pillows. Staff overall seemed pretty incompetent. Not rude, just not helpful with things to do in the area, room change, checkout, etc. The second star is for the restaurant- the food was good and staff here were friendly, however both servers on our first night were wearing their masks not covering their nose- concerning to say the least. I would not recommend a stay here.

Queenie N

Run down premises, uncomfortable rooms. We stayed in lodge room, only one electrical outlet in the room, it's located by the side of one of the beds, another bed has no lamp or place where to charge electronics. The room is not equipped with coffee machine, it's available upon request on first come first served basis, but impossible to use because there is no outlet to plug it in near the table where it stands. The room is gloomy and dark. The bathroom is huge, but has no counter space whatsoever. The sink has two separate faucets, cold and hot, and no plug, impossible even to wash hands in warm water, has to be done using either ice cold or scorching hot water. The location is awesome though, and it's the reason for ridiculous price, I guess.

G Cres

Loved my stay here! Great location

Ali & Christian at the Deer Lodge Restaurant provided outstanding service, & were super friendly. Very good food. My 2 sisters & I appreciated the great experience during our visit.

Carol Charles

Very nice pizza and the Black Pilsner was enjoyable.

Chantelle Fipke

The main attractive feature of this hotel is definitely its location, offering a space to park your car and walk to Lake Louise without having to deal with the traffic of the lake's own car park. Pros - The brilliant location! Plenty of activities inside the hotel, such as a pool table, fussball table, and piano. A rooftop hot tub with a stunning view of the mountains. This was definitely my favourite part of the whole stay. Complimentary toiletries were high-quality. Restaurant seemed lovely although it was fully booked so didn't have a chance to dine there. Cons - An issue with our booking meant that our room had a double bed instead of two twins. Sadly they were not able to rectify this as the hotel was fully booked, but they did kindly offer us extra blankets and pillows. The bed was quite small for a double, particularly for a non-couple! Also had an issue with our plug sockets, where the plugs were too loose to stay in the wall. We had to charge our electronics next to the bathroom sink. Breakfast was priced at $24 per person per day, which was a little pricey for our family of four. The room lacked amenities such as tea and coffee facilities, TV, fridge, etc. Edit: Just remembered - no elevators so not entirely accessible!