Reviews of Russell Hendrix Restaurant Equipment & Foodservice Supplies (Catering)

M Arthurs

Anything and everything you could ever need in a kitchen. And if they don't have it they'll be the guys to get it

Richard Frotten

I would like to give ZERO stars to Russell Foods in Halifax. We own a Bakery in Tatamagouche and our scale stopped working in late April or early May. We took it to Russell's, they said it needed a new power cord. We stopped in to enquire monthly, when we were in the city getting supplies, for the last 4 months. We also called once or twice in between to check up. Today August 23rd we went in and demanded our scale back ( nope, no power cord or diagnosis of what was wrong) this is FOUR months later, for a scale!! Our son is opening a branch of our business in Red Deer and was looking at Russell's there for his equipment, I think we'll be rethinking that, obviously service is not their number one priority!! Very disappointed and dissatisfied!!

Alexander Grinton

Russell is such a great quality brand. That stuff lasts forever.

sean gelber

Found everything I need

Michael Briggs

Great service

JUMEE LEE

extremely super duper kind

Will Boyd

I have been using Russell Foods for over forty years in Ontario. I have always received only the best service and value in the past and am very pleased to say that I am getting the same great service here in Nova Scotia.

John McDuff

Awsome service. Staff very friendly and very knowledgeable about products they sell.

BL Smith

Nice space, friendly staff a good selection of stock.

Alan Brown

great people!!

John Garland

Top quality.

Fred Graburn

Best price by far! Quality equipment and free shipping!!

Peter Fares

We are a small local restaurant that purchased a pizza oven from Russell Hendrix in the Spring of 2018. We carefully planned for this moment and were excited for our new equipment as we were due for an upgrade. The overall experience was fine, but it took a turn for the worse. During the removal of our equipment, our property was damaged by the contractors removing the old oven. We were told prior to signing the agreement that any damages done during the job (removal and installation of old and new oven) would be repaired. Minutes before the job began, we thought it would be a good idea to take photos of the property to ensure it remained the same after the removal and installation of the equipment. This way, if anything happened, we at least have documentation. The removal and installation came and went. About a couple days after the job we noticed damage done to our external entrance of our building. This was the same entrance the old equipment was being removed and the new equipment was brought in. The impact of the damage, the location of the damage, the location of the truck that was removing the equipment and the height of where the damaged occurred all pointed to the sign of the building being damaged being done during the removal of the oven. We didn’t want to assume anything - so we looked back over the photos of the restaurant prior to the installation to ensure the property wasn’t damaged before the job occurred, it was not. We brought the damaged to the attention of Russell Hendrix and they were of no help. They investigated and suggested that since the damage was not reported 2 days after installation (which was never explained to us to be the case) that the contractor were not liable. Even though we provided witnesses, evidence of the property before and after the job, and clear explanation of how the equipment was transferred in and out of the building. I am really unsure what more we could of done to support our case. We provided multiple pieces of evidence and were denied. The most they could of offered us was “discretionary pricing” for our next piece of equipment purchased with Russell’s. Fast forward a couple months and we reached out to our Russell’s sales representative for the discretionary pricing on a new prep. refrigerator. The discretionary pricing was the same, if not worse than their competitors. This was by far one of the worst customer experiences we’ve had after spending 5-figures with a company for a piece of equipment.