Numerous occasions I did not receive what I paid for, but no big deal as accidents happen. For my daughter’s birthday, we ordered 1 cheese and 2 pepperoni pizzas. Once home, we discovered that once again the order was incorrect. I called to ask for a note to be put on my account to hopefully prevent this in the future. The lady was kind and offered me a credit for the 2 pepperoni pizzas. About a week later I didn’t feel like making dinner. An older man that is usually working(manager or owner) answered and proceeded to claim no credit existed and they wouldn’t have given me one anyways. I had zero interest in creating a fuss over $25 worth of pizza, so I told him I would just pay for 2 pepperoni pizzas and please add the usual cheese pizza on as well. I get there…he forgot one of the pepperoni pizzas.
Instead of apologizing and saying there must have been a mix up, or even the slightest attempt at behaving like a professional, he went right into accusing me of lying about what I ordered. He insisted that I never mentioned anything about pepperoni pizzas even though he knew to make one of them. He then raised his voice so everyone in the room could hear and stated that the credit didn’t exist and I am lying to get free pizza. This is right after he stated that there was no mention of pepperoni pizzas when I called and while I had my card in hand to pay for the pizzas.
I can understand mistakes. With lots of pizza orders, mistakes are bound to happen, but to accuse me, the customer, of lying, and proceeding to yell at me with a room full of people because he doesn't want to acknowledge his own mistake is unprofessional at best. I tried being pleasant and explained the facts but he kept cutting me off to argue with me.
Eventually, I just walked out. Silly thing, my phone records all calls. I would have been happy to replay the call giving the credit or the call when I ordered the not 1, but 2 pepperoni pizzas. I can only hope a surgeon has removed whatever was up his butt that day.
In all seriousness, I cannot in good conscience recommend this establishment. If this is their level of service face to face, who knows what he is doing behind closed doors. Another shameful business in what would otherwise be a beautiful and kind town. Sad face.