Here you will be able to see the opinions of people who use the services of KFC (Catering) around Brockville territory (Canada).
As of day this business receives a rating of 2.9 stars over 5 and that score is based on 127 reviews.
As you can read, it reaches an opinions average is discreet, neither too high nor too low, and it's founded on a very large number of scores, so we may say that the valuation is quite accurate. If there are many people who bothered to leave their score when they are pleased, is that it works.
As you know, we do not usually stop to set tatings when these are correct and we usually do it only if we have had a problem or issue...
This Catering is classified in the category of Fast food restaurant.
Although it was close to close they put down enough chicken so that I could get my order. Then gave me a large pop while I waited for food. That is above and beyond
Hands down worse KFC on the planet, I 100% sure that the employees are greasier than the chicken. I've never seen someone eat food and prepare food at the same time until now. I'm hoping this place bursts into flames.
Cant speak to the food at this location, however, I did pop in for a washroom visit and it surpassed my expectations. 4/5 for the hygiene!
Very rude people and if you get all you ordered it's surprising. They don't tell you about specials and they hide the deals if they can! Worst food I ever ate at a KFC in my life! Only got half my order and was told to let them know when I wanted the rest of my order. I will never eat at that one ever again. Chicken was full of grease and french fries tasted like cardboard and we're cold.
Kfc Brockville Disgusting!!! Fries and Chicken tasted Like it was cooked in 2 year old Oil... Couple bites ..couldnt eat it.. 40 Bucks for a 10 piece Meal..Threw it in the Garbage... What a waste.. Someone needs to Inspect this Horrible restaurant.. Most Disgusting Restaurant in Brockville.. Hope I don't Die from Food poisoning
Hot, fast, fresh food.
Absolutely delicious! Generous servings. Miss their "Green Coleslaw". Affordable and many smiles.
Awful!
Great service, the chicken was hot and fresh.
Stop pushing sandwiches chicken
Yea 5dls poutine!! Yummy
Very bad service. Ordered for five people in drive through had to wait 10 minutes in parking. Went in because they hadn’t come out. Once inside I had to give my order again. Waited an other 15 mins because the chicken wasn’t ready. RIDICULOUS!!!!
Complained I came in 20 minutes close to closing.they might speak another language but you can tell by the expression on there face and asked me 3 times what I wanted it was like a bother I came in to spend my money on KFC but I will think twice next time
This location is hit and miss. Usually takes quite a bit longer to get your order when you go in as opposed to going through the drive through. My last experience last weekend was the opposite of that statement. Sat at the drive through and was not spoken to at all. After about 3 minutes, real ones, drove around to go inside as no one had spoken to me at the drive through despite a barking dog and my boyfriend saying "Hello" right before pulling around. Thought maybe they were short staffed, I was wrong, there were about 8 people working and 1 person in line. If there was another KFC in Brockville this would be my last resort for KFC instead of my only.
Loved it, always finger licking good.
Good service
Not a white boi in sight iriee????
Without exaggeration, I don't recall the last time my order was competed correctly by the Brockville KFC. Food seems more greasy and not as fresh as other locations. There's a lot of great food options available in this wonderful town. Try somewhere else.
Preparation was not good
Woman loves her
Lady was being so rude.
It should be against the law to cut 1 peace of chicken in to 4 and call it a 1 peace. The workers he are are great very friendly and nice but the KFC itself is going down the hill.
Was at the counter for 10 minutes. Nobody came to take my order. Left and will not return. This is the second time I've at a problem with this KFC.
The chicken was cooked perfectly and the gravy was awesome. Was a great dinner.
Closing at nine is terrible
Forgot to put my dipping sauce in order, and live rural so that was not good as I ordered all popcorn and chicken tenders
Terrible slow service, flat soda. 15 minute wait in the drive thru for a zinger combo
Chicken tenders VERY salty ...more so than usual!!
I get sick anytime I eat at this KFC, it needs a major overhaul and a taco bell
Tiny nugget size pieces they call chicken breasts, that seems to be the new norm with some KFC. I resent being ripped off.
Dirty washrooms.
We go probably once a month and the staff is always so friendly, super polite and great with the kids. The orders take a bit and the staff is very engaging with the customers. The food is always really good and never a messed up order, ever!
Super fresh chicken and fries.
Fast service, food was awesome, just right, people were so nice.
Fast , friendly service.
(Translated) Basic fast meals at a good cost (Original) Comidas rápidas básicas a buen costo
(Translated) He always eats rich (Original) Siempre se come rico
Fast
good service
Cleqn
Went inside because the drive-thru was closed no one in line so went to the counter stood their for 5 min while manager was on computer and not taking order or asking for someone to come in the front. Walked out very sad poor service.
Chicken. Tasted like flour no spices gravy no taste will not be going back kfc has changed for the worse
Food was fresh and tasted great!!would definitely eat there again if I ever drove through again. Only gave 3 stars because the building is in desperate need of renos. Chairs were missing from tables and some wobbly. Garbage and floors were pretty gross looking. Makes me wonder what the kitchen looks like..
Best chicken in the planet, mostly accurate, and they are clean. Little bit pricey
Food wasnt the warmest and the bread was as hardest as I've ever had it. I won't be returning.
Was not happy with the service!!
The plant-based burgers are five stars. However the lukewarm flat sodas, limp and lifeless fries and unseasoned corn is a -4.
Absolute joke.... 1030 pm... they close at 11pm.. indian music blaring so loud from the back door of the store that you can barely hear the drive through speaker... and im told they are closed and dont want to make anymore food. i put up a, NO your not closed yet and he says fine... what you want then.... then proceeds to tell me he will only.make a big crinch sandwich and i should be happy with getting at least that... i almost pulled him through the drive through window
Food is ok. Not as good as it use to be. Make sure to check your bag to see if everything is there. We've got home to things missing. Especially gravy.
Service was ok but the attitude was great.
Chicken nuggets were good.
Twister and routine took over 20 min. The wrap was ripped in places
Very good
Got my chicken fresh made. Was pretty good. The chicken burger was a bit too old tho
Worst KFC ever this is not just one time. DO NOT GO THERE.
Food is decent, but wait times are usually horrible at peak hours!
Service and food was great but the place itself is very old and run down would get more business if it was updated.
Super friendly and polite service.
Staff are always pleasant and the Manager is always smiling and is willing to help with our special requests when we go there.
No one speaks English
Good food. Quick drive thru
Good food and deals ????
Messed up our order, offered to replace it. When we got there it was excuse after excuse.... We ended up going some where else because they were going to charge us the same amount to replace our messed up order. Pay twice to get what you asked for? I THINK NOT
(Translated) Very good service only the drinks from the self-filling machines always taste like something else (Original) Sehr gute Bedienung nur die Getränke aus dem selbst abfüll Automaten schmecken immer nach was anderen
The potato salad was terrible.
Getting tired of ordering things and them saying they don't have enough...ever since the new guy took over it's gone down hill guess it will be my last time for KFC Brockville maybe try another town it might be better and you might get what you order
It is still fast food! My order was placed with a cheerful cashier and my wait was minimal. I didnt realize until I got there that online ordering was now available. I will use that in future!
Food was great staff very friendly.
Live
Chicken is extra greasy. Staff are sometimes rude to the customers. The soda from the machine has an after taste as if the machine hasn't been cleaned in awhile. Half the time when you go there they tell you they have no chicken left. The dining area really needs to be updated, along with the washrooms. Usually the wait time is quite long in drive-thru.
I ate the bucket chicken but it was not fresh and I fell sick later. Usually they have good preparation but I gues my luck was not good.
Good service, good food. Thanks KFC
Pretty girl at the drive through, fast service
Great service, food and prices. 2 can dine an all time favourite.
Sadly this restaurant does not do justice to its chain. The food is hit and miss. Today for example, my chicken was over cooked, dry, with the breading definitely overdone. The poutine was a large clump of melted cheese swimming in a puddle of gravy over soggy fries. My wife even had a surprise ingredient in hers; a course, thick black longer hair swimming in the gravy. The service is sometimes quite good but that is also hit and miss. Today for example, my wife ordered the non spicy chicken. She got the extra spicy flavour, spicier than the zinger I had selected. I realize everyone makes mistakes but at this location, the level of incompetence raises far above any other location noticed in this city. The wait times are long, the prices are not worth the food quality most of the time, the restaurant is cozy but the ambiance is friendly. I wouldn't wast time or money here if it wasn't the for the occasional craving. The manager was very understanding and replaced the entire meal which caused me to regain confidence in this restaurant.
Needs a Renovation badly!!!
Not the best KFC I've been too. Very greasy and wings are just full of broken bones
Yep...it's a KFC
Food was cold, tasteless and not spicy. 7 and a half bucks for a sandwich
I showed up 10 minutes before closing time. In Calgary - regardless of what branch I visited , I would’ve been met with a highly irritable employee that would inform me that either A ) they have four pieces of chicken left B) it will take 45 minutes to turn back all the machines on and cook the chicken C) anger and attitude as everything is mopped and machines have all been or are being cleaned D) no chicken only salad and cold foods left As my Calgary experiences have scarred me. I reluctantly passively tip toed my way into the restaurant. My son is a kfc Addict. There were two employees working there. I honestly have no opinion of the actual food itself, but the workers were so forgiving and kind and generous that the 6 hour misery of driving I had just done completely vanished . I left with a smile spreading cheek to cheek and told my party of 6 that this kfc customer service was worth the 6hoir drive to cranbrook alone . The staff were humorous and so so so kind . I asked for napkins and he loaded my back up with handfuls of napkins and ketchups . Good customer service is such a rarity that the smiles I got when I entered confused me. So so impressed and a lesson to be learned and taught. Doesn’t even matter about the product. It was the best kfc I ever ate simple because I knew it was served by the two kindest kfc employees I’ve ever had the pleasure of interacting with ❤️❤️
Onion ring burned and Big Crunch old not fresh will think twice to come again
The 2 times I've been here the chicken has been old and dried out.
We ordered a bucket of chicken and thank goodness we used a coupon. We got the 20 piece bucket and the pieces of chicken were so small that a group of 8 people got just enough. The fries and gravy are always yummy. We did try the 2 chicken burgers in spicy for $10 and those were really tasty! Definitely would buy those again.
Food cooked well good service
Delicious and wonderful staff
What can you say it's KFC, has been for 50 years. It's not health food. And yes I'll be back.
This place is a gamble. The drive thru doesn't always work, they rarely have lettuce for their burgers, and the employees often have poor attitudes and health practices. We've even received burgers without both buns. 20% chance of a good experience.
Its Chicken so you can't go wrong with it. The biscuit is a big fat no no though.
Way better service than a few years back. Chicken was not greasy... gravy could have a little more flavour but all in all a way better experience. Yay KFC.
Very small chicken and the service wasn't very good.
Well folks here's my review at this location first sign is going in worn down place Dirty the wall has leaks and has mold also inside the store I have noticed that also have a problem my family had ordered meals and it was all cold so we asked for new fresh fries and gave less fries when asked to put more fries was told you'll have to pay extra money afterwards the second sandwich that we have received was not properly cook chicken is very hard like if they would have put it in the microwave I'm sad to say it is gross if I would have read other people's reviews I would have not bothered to even went to this place it's pretty much disgusting worn down and the people that work there don't care and they don't want to be there
Kentucky Fried Duck.... greasy goodness.
Great food, clean eatery
Service
Slow
Was just ok not really happy just a 50/50 for all of the store
Such a dirty location. The food was flavorless and tasted old. So disappointed
Food is gross
1 star is being generous, our food was way more then an hour later then projected time. Our food was missing items. I called the store 3 times to see what was going on I also called corporate like 6 times because their Pakistani call center kept transferring me back to the store cold with even after I requested an escalation floor supervisor or manager. I generally only review positive experiences because if you don't have anything nice to say keep it to yourself but ...... This was the worst fast food experience I've had in decades The food eventually did show cold and disgusting I would strongly recommend seeking out other fried chicken providers Like yo KFC pull up corporate stores and staff because this kills a brand
Greasy gross
I ordered food at 6:20ish it is now close to 8:30 and I still havent recieved it. I called over a half hour ago asking where it was and was told it should be less then 25 minutes... where the hell is my order?!
Make sure to always check your bags if you’re order to go. Second time they’ve messed up my order; first occasion was that they forgot to give me my geavy, second time they forgot to give me a poutine’d fries as well as messing up the toppings on my sandwich. Should not have to drive all the way back down to have things replaced/fixed that were paid for. Staff need to pay attention to their chits better. Just ridiculous.
Dried out fries, missing 1 piece of chicken and cold
Good chicken, if a bit under seasoned, good service, great fries, macaroni, and gravy... Mmmmmm KFC gravy, it's like a food group????
There is a launguage barrier at the drive thru speaker so you have to order at drive thru window which make it a very long wait !!!!!!
Disgusting food if you can call it food they over cook the chicken and If you order a bucket of chicken there's a beutiful pool of grease on the bottom place should be shut down
We were not pleased with the KFC chicken bought in October 2021. My partner got very sick from food poisoning ( chicken) . Was in hospital 10 days and with testing etc.
Disorganized chaos.
Good food. Good price.
I know management has changed after several years of black bitter chicken reflected by improperly rotated oil.. but since management HAS changed over the past few weeks this chicken has brought me back to the good ol days when KFC was actually good. Keep up the good work, the chicken I bought today was simply delicious.
The service is great food so good
We had the Big crunch combo. It was really good.
It was good recommend
Dinner
New cashier was extremely friendly. But this toilet clearly hasn't been cleaned in ages. Will be contacting their head office over this it's incredibly unacceptable. Who's managing this place?
We ate in and found it to be a fine mid town spot.
Have always been a fan of KFC. Probably even before moving to Alberta in '74. It has changed a lot since then, but everything has I suppose. First time in several years since the last visit and the menu has really changed. Lots of new items and a lot of the old standbys. That's good and bad for me. Don't care for the extra crispy (too crispy) and the popcorn chicken is too different for me. But the chicken is still great and the hot wings are delicious and spicy. All in all still good eats but like so many things, not like it used to be
Very disgusted with kfc brockville my son wanted it for his birthday ordered it hat 5 at 6 I called back to see when it was coming I was told it will get there when it gets there 2 and a half hours later we got cold over cooked chicken a small fry and not the food that we ordered I will never eat there again managment shuld be fired
Pretty Greasy!
Poorly cooked chicken
Pick up time was good didn't have to wait long
The chicken here was very soggy and greasy probably the worst KFC I've ever been at
Terrible service. I called ahead to order a bucket as they usually don't have enough cooked ahead. When I asked to order a bucket of chicken, the staff said "delivery is closed, closed at 8 pm" yet I never asked for delivery so I said I was picking it up. She then replied with "just so you know, we don't take orders for that little amount, you need to order 100 pieces but we have enough cooked ahead so this time it's ok so come on in". Why was it ok to order it if the delivery was still an option yet when I said I wanted to pick it up, now it wasn't? Why would you turn business away like that? I was calling ahead so if they didn't have enough cooked ahead, they could but clearly they would rather turn you away than cook the chicken. The only good thing was the chicken was fresh & not dried out. This wasn't my first time going there where the service was bad!
2 for 1 sundays! Less than $10 for 2 people to eat! #soundsgoodtome
Couldn't get what was advertised in the window. Haven't been there for about 2 years because of the size of the chicken. Although they really did try to accommadate me the food was absolutely inedible. First person serving us just walked away..manager went out and took the sign down. Second person was very polite and tried to please. Will never go back.
The place needs a reno so old and dirty
Very unsanitary. Very unkempt. Could also use a bit of a renovation.
Service could have been faster but I'm really enjoying the plant-based options!
Chicken was ok.. disappointed they never gave us an option to choose what sauce for our chicken tenders and popcorn chicken .. other than that it was alright
Good at what it needs to do.
The food was good didn't like the way the manager was treating her workers.
Disorganized, food is often cool or just warm. Not nearly as good as it was.
Dine in
Bought a big meal from here and was eating my chicken and found a long hair in my chicken, not impressed with this.
Good
This place is awful serves cold food and when you inform them of that they tell you it supposed to be wow never eat here
The new coleslaw is a lot milder. The chicken bowl is as wonderful as ever. Loved it. Service was with a real smile and curtious
Chicken not cooked properly and bad service.
Good chicken but man is that place filthy!
Food was bland the smell in the restaurant was that of old stale oil .being a cook you would never let your cooking oil reach that state.gravy was runny and tasteless
Hands down the worst KFC I have ever been to. We arrived at 7:15pm on a Friday and I ordered a three piece meal. The girl taking my order informed me they were out of chicken.... Then she offered us extra crispy chicken because it would be ready soon, but the chicken we received wasn’t extra crispy - it was a soggy disgusting mess. Only the coleslaw was as you’d expect. We won’t be back.
Food was cold and not cooked enough ????
The place is disgusting inside. Really thing is falling apart. Extremely run down. The people making the food are ok. Pop machine needs to be fix. The washroom ???? doors are broken and it looks like something from a horror film. Use to be a nice place with great food. Not so much anymore. Such a shame.
The drive thru service was great and the fully loaded meal deal was good.
Fast service and friendly staff. Clean environment.
Food was cold . Ordered up size and when I got my plate it had less fries them my wife's. They where disgusting and barely ate any. The service was terrible. Like someone else said never seen people eating fries while dishing them up. Wouldn't eat here again for free.
Terrible
Poor service. Then get home order is wrong. Call up to tell them and I get passed off 3 times because they didn't understand what I needed. 15 mins later finally get to drive back up and get my correct order. I will not be going back. Horrible!!
Order Date: Apr 09, 2015, around 7:00PM Not good...Ordered a 14 piece bucket of all white meat and got a 12 piece bucket of thighs and legs, some of the pieces looked like they were in the fryer for days and inedible...The drive thru guy looked like he was stoned and didnt know he was in the world or not, every time I asked something he was like, "uh, duh, mmm, yeah I think". I knew I should have bolted then but it was already paid for. Last time I went to the KFC in Corner Brook before this was about 4 months ago and I ordered the sane thing 14 pieces of all white meat and I got the regular bucket, almost all dark meat. Seems like if you ask for all white meat it pisses them off... Paying extra for white meat and getting the fryer clean out is not going to cut it, you are dead to me KFC!!! I wanted to give it a zero star review but it wouldnt let me :(
Used to be good before they shut down and moved. Last time I went, the food was overcooked and the restaurant was overcrowded. Not worth the wait.
Greasy
The food really has gone down hill.
Worst drive through of any KFC, does not provide on the spot service.. took my 20 mins to get my order
Sometimes I need chicken and take the drive from Trail to visit you guys, thank you for always having the best chicken+gravy money can buy!!!
ORDERED THEIR "FAVOURITE" MEAL BUCKET. MADE ALL THREE OF US SICK. CALLED ASKING FOR THE MANAGER, WAS TOLD TO CALL BACK LATER AS "THEY WERE TOO BUSY" ASKED HOW MANY PEOPLE IN THE LINE UP...WAS TOLD "TWO PEOPLE!!!!" THESE PEOPLE HAVE NO IDEA WHAT CUSTOMER SERVICE IS. WOULD GIVE THEM A ZERO STAR IF POSSIBLE.
The service was great
Quick service
Good Fook for keto diet
Waited a bit for our food.
The staff is great but the food is not. Too greasy and little pieces
Change your soda lines tastes like mold ????
Lunch
Service
Extra crispy chicken is the best chicken
Absolutely terrible service. Ordered for delivery, lady even read my order back to me on the phone. Pay $30 bucks for it and get only 1 item that I ordered, gravy and a drink. And when I tried to just get a refund because I wanted to order somewhere else, the manager wouldn't refund us, on a cash payment and forced us to accept him "making it right". Never eating or ordering from here again.
Good food
Just there feb 11th only so much time for lunch...had to wait and when opened order there was half missing and no time to go back....fries were dead and stale chicken of what was there
Closing time posted at 10:00 pm but doors found locked just after 9:00 pm on Saturday!!! Chairs already turned up inside and drive thru staff just looked they want to get out of there.. KFC needs to review this site location operation ... Not good for the brand image.
Fast and efficient
Shortest wait time of any KFC I've been to. Staff here have filling orders down to a science and are super friendly.
Love it !!
It's OK. Sometimes waits can be very long.
Not vary clean inside
Absolutely disgusting chicken. They should be ashamed to sell this. Got a 4 piece with fries and got all wings. Got a bucket and got legs and wings. There isn't even any spices on it now. Don't waste your money.
fast service.. your usual KFC fare..
Rudest service I've experienced. I never leave reviews usually but I had to say how disappointed in this place. Stopped for dinner after my son's hockey game before heading back to USA, but never stopping again or recommending.
Order wasn't right! Had two Ultimate meals! Asked for no thighs for one of them! Got thighs on both! Asked for salt, vinegar and ketchup and didn't get any! Very slow being served and they didn't seem organized!
I love it
Good food
I usually do not give negative ratings but KFC no longer carries dairy products. So if you want to get your child a milk, don't go here. BUT they do offer soda drinks full of sugar.
Good enough for what it is.
Excellent service, cooked to perfection with a friendly atmosphere.
Not same it was back.in days
Big change chicken pieces are way smaller in buckets. Last time got a bucket think 10 piece not 1 leg in it . No big chicken breasts in there but they sure liked giving you the wings. Disappointed be awhile if we go back again
Yummy and clean
The staff was extremely rude during out last experiences in their drive through. They didn't not inform us at the start of the interaction that debit machines were down and before we had finished ordering they simply shoved the terminal in our faces.
Very timely service and clean restaurant
Fast service.
Crisp chicken is good
Service was great. However the chicken is extremely greasy beyond edible, disgusting is all I can say. I have had other KFC other places this is definately the worse.
Very inconsistent with both food and service
Was good. Fast service
Very clean friendly service
Does not deserve a one-star place terrible food terrible service KFC
Well we waited 15ish mins. Food wasnt the best. Service was pretty bad and really the food wasnt KFC. When people say you feel sick or gross after eating kfc and this place was right for losing weight just puking everywhere. Also the guys dont wash their hands. Touching money and the till and everything then goes touch the food. Then they put gloves on then they come touch money and the machines with the gloves on and go back to making food. Terrible food safety .
Service was fine and fast..
I ordered a big crunch and a zinger meal and a box of chicken strips and popcorn chicken from KFC in corner Brook. All the chicken who is extremely greasy and was dark and very hard to chew, it looks like they just warmed up what they already had done at the beginning of the day and just gave it to me; absolutely put no effort in giving me a half decent meal. I found a hair in my soft drink that I ordered from KFC, The employees do not wear A hairnet to cover the hair and I ended up finding one inside my soft drink that I was about to drink. I called the manager of KFC for a refund and he said he will give me a refund, but it’s a matter of principle; in these days employees have to be very careful and give fresh food and make sure everything is clean. This has been the worst service I have received from any fast food joint and I can gladly say I will not be returning there.
Chicken was waaay over cooked. Was saturated in grease could see the bones where there was no batter.We got a 10 piece bucket and didn't get one breast either!! Go to Popeyes the staff is super friendly the place is super clean and their chicken is actually great with big pieces of chicken that will actually fill you up. KFC chicken is so small I wonder if they serve sparrows instead of chicken.
NEITHER FAIR NOR EXCELLENT.,.,.AVERAGE FAKE CHICKEN.,.,.AND EXPENSIVE TOO.,.,.,AFC
Good KFC experience. Hard working people. Order was good, thank you!
Very good food
Debit machine is always down...bring cash
This used to be my favourite KFC out of all the ones in a 100 km. radius. We ordered (at the drive-through) the Mixed Bucket Feast plus an additional large gravy. The server was quite pleasant. When we got home and set out our meal, we were really disappointed. There was not one piece of recognizable chicken, and whatever it was, was overcooked. The popcorn chicken, on the other hand, was under cooked. Both the gravy and coleslaw were not the same as it used to be either. We will not be going back there.
Ok
Mediocre service.
Delicious
Food is fresh and the service is fast. They don't serve the green coleslaw found everywhere else but they do have a tasty corn side dish.
Dine in
The absolute worst KFC I have ever been to. Doesn't have your typical pieces of KFC chicken, looks like they cut them in half? Ordered a 12 piece but was probably more like an 8 piece with some of the pieces cut in 2. Most pieces were missing large chunks of seasoning, possibly from the cutting. Not to mention everything was dried out, like it had been sitting around all day. Gave them 3 chances and they failed miserably each time. I would give them less than one star if I could.
Food is too greasy Chicken is very small pieces nothing like before nothing is fresh it is always repeated
Was in a hurry grabbed a zinger it was delicious
Their plant-based burgers are fried in the same oil as meat. So, basically a ton of vegetarians can't eat it. Lol.
Really clean baby friendly
They know how to do it right here fast service
The employees were nice and pleasant to deal with. The chicken and fries were extremely greasy.
Bad very bad customer service
(Translated) num num (Original) Num num
Service
The flavor is what you remember from yesteryears but seriously.. you must buy 11 pieces of chicken to get one super tiny breast. It's policy they say ????.
Take out
good service nice people who work there
Long wait at the drive through and then had to wait again inside because they forgot our fries. The food was good though.
Good service. Good food.
DON'T EAT AT KFC BROCKVILLE A few weeks a go I went into KFC (Kentucky Fried Chicken) in BROCKVILLE. It was lined up pretty good. I had ordered my food already and was waiting. The people in front of me had just received their food and left and went and sat at their table After watching an order of fries be handled by 3 people then returned up to the counter because they were the wrong size, the owner/manager in charge took those fries and dumped them back into the rest of the fries to be served to me and several others in line, Thankfully a gentleman freaked and ordered his money back refused new order and thankfully the fries were redone but if these people are going to do this in front of a line of customers for a lousy few pennies it cost for a sm frie which he denied that was the reason what are they doing that we dont see. II know a lot of people who wont be returning to KFC BROCKVILLE
Surprisingly very good Stopped by on the way to Ottawa from GTA, wasnt expecting much but our server Pragati was very humble, helpful and kind their food was fresh, hot and filling and left us felt appreciated; not so common in fast food places especially closer to highways
The chicken was very very small and over priced
It was good! We're a little surprised when we had no napkins or wipes after we asked for paper plates and forks to have a picnic in the park. Average in appearance. They need to refresh their restaurants.
Great service
My only complaint is that they're a little slow. Not horribly so, but they could stand to streamline things a little more.
Every once in a while I like to treat myself so on Sunday I went through the drive through. I was greeted by a man that had bad English. I ordered a big crunch combo and headed to Ottawa. The Fry's where cold and shriveled and un-eatable.. The drink was flat.. The sandwich was cold but I ate it because I was starving. I was the only one there but another car came behind me.. What it so friggin hard about delivering a decent meal.. Brockville always had the best KFC with great servers. There was only 2 young men busy on thier phones?????
I ordered a 14pc bucket and didn't get what I wanted even when I was willing to pay for what I wanted ????????♂️
Service was much better, food fresh
Gross. "crispy" chicken was not crispy at all.
Most disgusting chicken I have EVER had at KFC. I will NEVER go back or recommend
Chicken pieces WERE WAY TO small.
Good service
Slow service poor quality food
Awful awful customer service, had a girl who was short with blond hair didn’t catch her name, she was super rude and sarcastic with my boyfriend and I. Will not be back for a long time.
Great service!
It's a KFC folks, but clean washrooms and very fast service.
Food was good service was good but the place of getting run down no washrooms paint inside faded runs on the walls signs are fading it needs a facelift needs to be looked after not just order and get out
Clean and quick, could use a remodel
Worst KFC ever eaten. Even in my country, where KFC isnt so good, its better than this. Besides being pricy for no reason, The food is of really bad quality (except for the fries). Very disappointed..
Good service
Disgusting, Anyone that gives KFC more then one star has no memory of the good ole days, and has no taste buds. We bought 14pcs with 4 sides @ over $42.00. All 14 pieces were mostly wings and not one breast, and far as the taste it was horrible, box of fries was only half full, the gravy was terrible and not hot, not even close to the way it was a few years ago. Colonel Sanders would roll over in his grave if he knew what the company executives were doing. Terrible product and a terrible price. I can only hope that my review discourages people from buying anything from this fast food joint again! I KNOW WILL NEVER SUPPORT THIS FRANCHISE AGAIN. TERRIBLE, TERRIBLE.
Tonight chicken was abysmal. For being KFC you'd think it was standard practice to be A-game on your chicken. It was very oily, the oil was really old, and get this, half the bucket had burnt chicken.
Chicken!!!
the grease was very old and the chicken was the most disgusting ive ever had. I recommend just to go home hungry..dont try this
Coleslaw pasty colour, macaroni salad seemed like mustard added and not nice. Will not eat there again.
Long wait.
Helpful server.
Meal type
They've stopped using chickens and have opted for raven. The birds are so small now and cut into 9 pieces, they must have difficulty not cutting their fingers off trying to hold the birds down while they look for the wings. And at an average of $1.75 /pc. it's kind of getting ridiculous. And say, what's with the DISGUSTING old furniture. Looks like they were made in a dungeon. Buy some new stuff man. Brother! Talk about uninviting!
It needs better workers
Sometimes the chicken is greasy
It's KFC... Not sure what else you can expect from the place, but it meets the expectations I had at least.
The worst KFC I've ever been to and this was at 11:45am so there is no reason
Kfc is going down fast.. First, they changed there chicken. It tastes like the stuff you pull out of your oven with shake and back on it but let it sit for 3 hours and then re bake it. Ew Popcorn chicken? Pretty sure it's just chicken skin blended up and add some salt. The fries, well they haven't changes, and, there still not good. They changed to a delicious buttery biscuit and oh my gosh! Incredi-bly dry like every joke a make. Do yourself a favor, go to Safeway and get get the chicken sitting on a warmer pad. It's better. Trust me.
Slow
Good food and friendly staff
Good
Absolutely disgusting. Will never spend another dime here. If I could choose no stars, I would. I couldn't even finish my food it was so bad.
It was a bit salty as I have given up salty but the flavor was delicious.
Fast service. Go when busy.
Size of portions keep getting smaller and smaller and price keeps going up
Not even close to a chicken joint
I am not a fan, but my friend is and it was his turn to pick a place for lunch and he loves KFC
The line was long as was the wait time. They also didn't understand what I wanted to order (popcorn chicken bowl). But once I got it it was tasty!
The drive through was soo slow, my wife give a birth in the line up.
Very friendly staff fast service ????
Pretty good food always hot and fresh but you do have to wait anywhere from 6 to 10 minutes if you want a hot and fresh you can't complain
We got a bucket to take to a waterpark the next day. Was excellent cold, perfect picnic.
Older but good example of a KFC. Good service, good people, and good food. It was clean and maintained.
Clean restaurant, friendly service...chicken was overcooked/dry and fries lukewarm. The real deal breaker was the gravy. It was definitely not the usual gravy
The original flavoured chicken strips are excellent. Note that the serving is 20% smaller and cost 25% more than when it was introduced just over a year ago. The location is overdo for a restoration.
Food as expected from KFC. Restaurant definitely shows its age - a bit grungy and old, but seemed generally clean.
I have a gift card from there and they would not honour it. I called 4 times and repeatedly contacted them through fb. They said they had called me back which was a lie and then they told me to go back to the original point of sale for the gift card. The money shows on the card when you go on line. Thanks KFC it was great doing business with you! NOT!!!!
I could undercoat my truck with the amount of grease that's on there chicken
Great tasting chicken
Service with a smile fresh food
Gross too salty
Always friendly staff and clean restaurant.
Won't be back I drive back and forth from nova Scotia to Toronto weekly and every single time I have stopped only to get kfc at this location pretty much 6 to 8 times a month will not be returning
Service is super slow. Food is fine.
Good food, unfriendly workers
Very poor service and didn't even get all the food we order and food was cold and they told us when called back that's they couldn't find your order and to bring the order back tomorrow very f up that's for sure
Awesome food . zinger box is good if you like spicy
New owner improved a lot in quality of service and food
I'm a chicken lover, KFC's fried chicken was so so good and it's crispness, i like it.
Yummy.
They charge you for Honey dipping sause for Popcorn Chicken
Took a long time to receive our order which was incomplete(missing fries and sauces)and our total was $71.00????
Did not enjoy the food , very dry chicken .
Great famous chicken sandwich
Good friendly service
It was ok. What happened to the gravy? Every other KFC sells original gravy. Corner Brook KFC sells thick taupe water and charges full price for gravy. I'd go more often if they made their products to KFC specifications.
Delicious food
Good deals on chicken. Great service!
Forgot why I never go there. Purchased a bucket last night that was about 3 minutes underdone. I worked at one as a teenager. That was not a good meal. Service was meh.
Meal type
Fantastic people and work there. Very polite
Awesome staff.
Best KFC restaurant
Garbage chicken it's cold dry I would give it a zero if I could
Fast service but no lettuce in the store. Poorly worded apology note posted at cash area.
Was not impressed with the chicken at all. Frys were cold Chicken was dry,won't go back.
This KFC always somehow manages to taste like the KFC recipe from my childhood in Central Alberta. Every other KFC I go to tastes like today's recipe but somehow THESE guys kill it to beautiful masterpiece level every time! Worth your stop if you're going through and craving a taste from the 70's and 80's version of KFC ????
Food was good. Kiss working were loud... they're kids its kfc I dont expect much bu the girl serving us was very courteous.
Take out
Big crunch is the god of chicken sandwiches, but I only 2x a year lol
Can be slow. Like all types of fast food, the service depends on the attention and care of the employee.
Great customer service
Slow service. But good food
Take out
They can do better for KFC
Not as good as it used to be.
Excellent
The chicken is to salty
It's yummy in my tummy
Love any of the chicken sandwiches they always have something new
Very bad meal not much batter on chicken fries were cold and gravy was watered down and no flavor
Mmmmmmm chicken Its always the fricki chicken lol
Great
Have someone there order before others that order food.
Food was great, service friendly, good job at social distancing
Come for Tuesday special
Ok went there with 2 coupons and the woman who served us wrang our order on wrong. She took both our coupons but only charged us for one. Then argued about what we were ordering and said it was extra and not on the coupon when it was the 2nd coupon. Finally get our food, tastes great, didnt take too long to recieve, we got takeout, but she forgot all the cutlery for our salads and straws for our drinks.
good.
Awful service and messes up orders. Go anywhere else.
1 star is almost too much for the service. Called in an order 20 min in advance, asked for a price. Had to wait an additional 13 min for my order. Cost more than quote and order was incomplete. I had to go back in to tell them what the menu stated. Really? !
The chicken was hard and half the size they use to be and the when you take a bit it's so dry on the inside.
(Translated) Aaaaaaaaaaaaaaaaaaa (Original) Aaaaaaaaaaaaaaaaaaa
chicken burgers are good
Food is most always great and service is usually good.
I didnt actually eat here my husband did , this food is not healthy but I give 5 stars because I met the nicest elderly man in the restaurant ???? but be healthier humans !
Food was great but the tables and chairs were filthy.
Good service, fast, curteous, prices a little high.
The most disgusting food I ever ate in my life... KFC Brockville should be closed down permanently. How is it possible for this place to pass a health inspection? Look at all the negative reviews about the food!!!!! Pathetic
Never much flavour
Constantly closed even when they're supposed to be open they just close early.
Went there with my husband on his 1 hour lunch today. Got asked at the speaker to order at the window. 2 cars ahead of us and it took 51 minutes! Couldn't back out because of the line behind us. New owners. Systems down. But no sign at the drive thru entrance to warn folks of the hour long wait? Had to just drop hubby off with his lunch. And the drive thru line was so long when we left. Those poor people! First and last time at Brockville KFC.
Such wow
Food is adequate
It was all right but the chicken was a little bit greasy
Over cooked but better then under cooked. Kinda rubbery ????
Smallest chicken pieces you will ever find is located there
Absolutely terrible service. Save your money and go across the road to Popeyes
Wack
Food is good. Building looks like a dump
Hot Wings are back to stay
Even by fast food standards, the staff is sloppy the tables are often dirty and the food is so over cooked you can't taste the blends.
Chicken thighs overcooked and dry. Long wait at drivethrough.
Same as always, but this time quicker
Not enough staff. Took 20 minutes in line to order. Another 25 minutes to actually get the food. The guy in the kitchen was so stressed trying to keep up with walk in orders and drive thru orders
Awesome staff! Thanks for being so friendly and accommodating.
I usually love KFC which is why I pre locate them before taking a trip. While traveling from Toronto to Ottawa I lined up this one for dinner, what a let-down it was. This is NOT your usual KFC, lousy (almost arrogant) service, mediocre chicken compared with other KFC's. What was supposed to be 2 full size chicken breasts where 2 tiny pieces of dried up white meat. Wasted $21...they fooled me once but it won't happen again.
Love KFC chicken.
I'm even going to add a photo to this but when you order KFC chicken you don't expect that your bucket of chicken is all pieces this size for the ridiculous price that they are charging
Great, fresh food a bit $
Food is always ok, staff are friendly. I'd say some dollars are needed to spruce this place up and a good deep cleaning is required.
Interior is a bit run down. The staff are friendly and food was good.
Was very disappointed with the chicken we got on Father’s Day, we got 1 wing the rest were ribs and legs, as well it had been in warmer for a long time as it was dry and over cooked.. Was surprised when the person ahead of me asked and got all white meat. I worked for a fast food chicken outlet years ago and one of the rules you never gave all white or all dark meat to any order otherwise did not have right chicken parts for other orders. The plus was that the gravy and sides do come in what I call large size, last order of 14 piece the sides were med only enough for 2 people but should have been large as advertised. Running out of patients with this store.
Good service and delicious chicken
Brockville, ON, Jefferson Drive KFC: Like other reviewers have written, service is friendly but inept. Today at 2pm bought and paid for large sides of gravy and salad for family picnic but never received them. Mixed bucket didn’t have the mix as illustrated in the menu, and included no dips for chicken strips. Called the restaurant but no one picked up. Too much of a hassle to return so leaving a poor rating instead. Should have read the reviews first.
Fabulous ????
Good fastfood, I was so full.
Dan the manager who had no undershirt on under his stained filthy KFC shirt and had very bad body odour , filthy bathroom and Dan the manager was very rude .STAY AWAY FROM DAN THE MANAGER AT THIS LOCATION HAS WORST BODY ODOUR. ZERO CUSTOMER SERVICE ...more worried about taking the chicken home then helping customers..zero ratings
Finger licking good
Constantly changing what you can and can't substitute in their meals...watched 2 sets of customers behind one another ask for the same menu item with substitutions.. One was allowed and the next was not.. Food is hit or miss... Some days it's spot on while others it's not fit to eat... No consistently...
Good Customer service, food was good but franchise is extremely outdated, old and grungy looking
Gross not the KFC the got famous for.
It's KFC...it's greasy basic chicken meals, if that's why you like then you'll probably be satisfied, fairly cheap prices on most meals I've had here.
The service is good nut the chicken was awful
Very good, and friendly service
Ok
Great food, love the gravy
I'm not sure if KFC Brockville has changed hands, but the chicken has been cooked in old oil the last two times we gave been. The service is great but chicken is def not KFC at it's finest.
I <3 greasy chicken and mushy fries. Get this though, if you ask for the fries well done, they'll not only cook em fresh but they'll be crispy and crunchy. Hit em up with some vinegar and they're fantastic. What i really miss is the double waffle Maple aioli "Double Down". I nearly went into cardiac arrest while eating this delicious debauchery, it was worth it, though, and I'm literally waiting on dialysis for the docs to chop my foot off soon, so I'm literally dying to dine on the double down before death dings my damm dangalang.
Fresh, hand dipped, cooked to order. Inside place was very dated, could use a remodel / cleaning. Yet the food was flavorful and hot.
Cold food, dirty, don't get your order right. Bug crawling across my table and bathrooms are very neglected. Worst KFC EVER
Lazy people working there
Ok I did an online order for pickup. I figured it would be about 15-20 minutes. Went in to get order and it wasn't ready yet. I watched as 4 other people walked in and placed their orders and got them before I did. I waited an extra 20 mins before I got min. I get my order home and find the Pepsi not there. The fries cold. I tried calling the location and no answer. I'm not expressed.
Friendly staff and great food
Not particularly tasty food.
I like KFC!
Cranbrook KFC, that was the worst chicken and sandwhich of all time, altho our expectations arent high as it is KFC, but seriously, the smallest overcooked dry chicken i have ever had! Tasteless! I gave one star because i had to!
me and my fiance just bought a poutine and three chicken sandwiches all three chicken sandwiches were dried out and old chicken and the poutine was ice cold this place needs work 1/10
Doesn't compare to Mary Brown's
Clean store, friendly staff, and delicious food at great prices. When staff get my order correct my rating will improve ????
Less flavour not just with the chicken but the gravy is totally flavorless I'm sure this is a KFC thing to cut back ingredients and make more profit
Honestly don't know why I continue to order... ordered though skip the dishes and somehow had our order stolen from our apartment building. When I called they told me it wasn't even delivered yet when it was. 1 star only because of how the whole situation was handled.
Food was delicious. Didn't have to wait for it. Wonderful.
very very disapointed in kfc now got rid of the hot wings witch was the best hot wings in brockville i am very angrey they should bring them back they were the best chickenwings in town very mad not happy with them at all why would u take them away u can not tell me they were not good or popular that is bull crap they should bring them back like it is dumb not to make them no more bull and dumb grr so so angrey.
My order arrived very quickly and was totally correct- and delicious!
Cannot get simple orders right. Drive thru took 8min, and order was wrong had to comeback and wait another 10min... Do not waste your time. DO NOT RECOMMEND!
Was good and fast.
fries are cool and chicken is greasy and I will not recommend this place to anyone
I've always liked KFC so I will stop in from time to time and enjoy my favourite 3 piece meal.
The chickens great
Friendly service with a good price for the food
It was terrible. They must have changed the recipe years ago. Haven't been in around 10 years and I probably will never get it again. The only reason why I finished. Y food was because I didn't want to totally waste my money.
Slower than malaise, didn't have enough chicken, waited 20 minutes. The french fries were non existent. This location has been up graded on the exterior, but the interior has not, extremely outdated.
Amazing food amazing service. Ive hated kfc for many a year because there food changed from when i was younger. This store does it correctly. Extra crispy was so good. And there gravy tasted like it should. Special shout out to the girl behind the counter that was so awesome to my gf.
Always fresh, wide variety, decent prices
Some of the food is greasy.
Good fries
Love KFC when I get a craving but this location has the worst customer experience ever. Everytime we go to grab a special box meal as promoted we are dissappointed to be given the food in bags and not the boxes or containers in the advertisements. Often staff challenge us on the promotion (YES Canadian). When we get home the food is often not complete or shorted. Tried delivery and again dissappointed. Only half the order received but only discovered afterwards. Solution kids eat and we raid the fridge. Its like the staff just dont care. Love the food but only when not from here.
A lot of the times you think, hey I'll get KFC I haven't had it in a long time and I remember it being so good and then BAM!!! disappointment. Well not at this location, my buddy and I ordered $60 worth for the two of us to split because we had raging hangovers and let me tell you, there was no disappointment. For some reason the KFC in Cranbrook is the best KFC I have had in years. Well done!!
Don't eat here. Bathroom was disgusting, the kids slipped on the floor from the thin layer of grease that seems to be on everything. The Pepsi was off, tasted way too sweet, and the chicken was off as well. Go somewhere else, trust me.
Good wasn't that great. Was a little bit cold and soggy.
????????????
Good quality food with a great price using the KFC online ordering for the deals.
Has come a long way since the teller would have a smoke break before your order after your order then after the next person in line... I'm usually no fan of the deep fried chicken but I do enjoy the big crunch sandwiches.
Terrible experience. Why is it we can not choose a no star experience! It was New Years day. First it took 40 minutes waiting on chicken. They were out of gravy??? No Pepsi so asked for 7up that was soda water. Just the whole experience was horrible. We are not expecting 5 star food but better than this KFC!
Disgusting, food is so greasy the box my chicken was in fell apart. I don't know what happened if it's new management or the workers forgot how to cook, but 0/10 definitely do not recommend !!!!
As any kfc goes its great, and this location is super clean and maintained.
Food was very cold and I only lives not even 5 mins away from the one on west st in corner brook.. chicken strips that hard u cant even eat it.. waste off money
That's the best chicken in town
That chicken was overcooked and dried out
I love kfc for there wings. I live in a town where we dont have kfc everytime I go to cbk I gotta get 20 or 40 hot wings. Yummy
Ordered a burger and poutine. The poutine was SWIMMING in gravy and I legit could have used a straw to drink it. Ended up throwing it out as it was so saucy.
Good food ...make quick ....tasty...box meal...nice staff
Greasy chicken
Always a CFC
Staff very pleasant drive through could be a lot faster
Service
Not as good as it used to be. Some of the blame is on KFC corporate for focusing on gimmicks (like the Double Down) instead of quality. Still good for an occasional fried chicken dinner.
Lunch
While eating the food my son found hair in it. I return it to see no one was wearing hair nets mask or gloves.
Too greasy
With the pandemic and travelling home, it was nice to order a meal rather than "another hamburger". Chicken was winderful and kept hot until we got to the Rest stop East of Cranbrook. Chicken is something we do not have access to at home. Nice treat.
Good food
Was very great
Too greasy
EDITED July 2021: We tried again and the experience and food were both hugely improved. Everything was as ordered and was even still warm even though the weather was pretty chilly still. Not sure what the difference between then and now is, but as long as the employees aren't being threatened to improve quality or anything like that, it's a good change! OLD: -Delivery took a very long time, apparently the person keeping track of delivery orders just missed ours -Delivered incorrect food, necessitating another wait for correct order -Correct order was full of uncooked food, especially popcorn chicken was pale and squishy -Correct order still had incorrect number of items, only two drumsticks received when there should have been five, the rest replaced with other types of pieces That said, the actual people we spoke with were pleasant and did their best to correct the problems, so I don't believe the workers are at fault. Likely it is understaffed, or hectic due to the recent change in management. Hopefully new bosses can get things in order and make things easier on the people working there so the workers can do their jobs without obstruction.
$0.57 ice cream cones I thought I was in the Twilight Zone again LOL
Very fast and friendly service...was great!!
Did very well, staff was friendly and service was excellent
Food
Staff was very scacy rude won't go there anymore
Food not that good, we got a bucket of chicken. The service was good and the bathroom was filthy. Not ever going back.
Meal type
Tried to stick us with old French fries. The bathroom out of everything. I think they are penny pinching at this place. Chicken was ok.
Delicious food, lovely staff that are good with their customers
Food was really good. The service wasn't bad. Asked for 4 paper plates and got them but only got 2 fork.
Specifically asked for a fresh Zinger and was told they’d make it, still got an already prepackaged one. Avoid this location if possible
Not open late in evenings
Long wait times, food is terrible, not worth the money. Eat somewhere else.
Good
Over priced and the size of the chicken is small.