Reviews of Heffner Toyota (Car Wash)

joseph hajizadeh

I do repairs for my Toyota At Heffner Toyota now for around a year always i am Happy with work Theo do . Once I took my Tacoma to Automotive Edge on Victoria street for wheel inlinement they wanted $1000 for it I said no , I took the Tacoma to Heffner Toyota they Did the wheel inlinment for $270 .and a few cents Well done.

Brent Stansfield

Was in Heffner Toyota for the first time today, getting a warranty airbag replacement for my 07' Corolla, and was very impressed. The work was done quickly, Robert, my service adviser was professional and friendly. The complementary coffee and cookie from their in house cafe, and comfortable and quiet seating area really made the 1 hour stay enjoyable. I do most maintenance on my own, but will definitely be returning here if I need anything done.

Justine Redfearn

Another great experience at Heffner Toyota! You are always greeted with a smile and friendliness no matter what department you need to visit. This is my second car from Heffner and I had the pleasure of dealing with Karen Savage both times. Karen is very knowledgeable, friendly and patient.

Gabriel

Super nice people! Had the pleasure of having Matt Bishop as my salesperson and I have absolutely nothing negative to say. Very professional but also patient and not at all pushy. Will definitely be doing business with them (specifically Matt) in the future.

parag deshmukh

Purchased my new Camry 2021 from this Dealership and experience was awesome due to the star Salesman - Vid (Vidyadhar). My friend purchased 3 vehicles from Vid and he recommended. Vid is an amazing person and he did go extra mile in ensuring that we were happy customers at the end of the day. Totally recommend him if you are looking to get best deal for yourself.

Miglitto

Great cars. Excellent customer service!! Just bought a 2015 Corolla S and hand down one of the best dealerships around. Went above and beyond to explain everything and go through the car. I recommend Heffner Toyota to anyone looking for a new or used car!! Matt Bishop u day man????

Steve

Edit #1: Nick Heffner has been in touch with me and has been extremely helpful and very polite in ensuring my concerns with my vehicle are being looked into and will be addressed. He's also looking into the concerning experience that I've had with some of the staff mentioned in my original review. Bumping up a star on this review as I was extremely pleased to hear from him and for his help, and once we've wrapped everything up I will update the review again to reflect the final outcome! ---------------------------- These guys are on a sliding scale with me, and unfortunately it's continuing to slide downwards. Let's take a look at my Sales/Service experiences so far: Sales: ------------ Bought the car here after getting frustrated to no end with my old car dealer who didn't care about their customers. It was time for something new, and my wife was always happy with her car from Heffners, so it was time to become "part of the family" as the commercials say. Sales experience was overall decent, but was unimpressed when I was told that PPF and Tint are generally included in leased vehicles (i.e. hinting it would be thrown in if I went for the lease over the finance). I leased, and suddenly these became paid upgrades if I wanted them. Very disappointed - went out and got my own paint film applied at a lower cost than Heffner's, and still to this day do not have tint as it really seemed like it was going to be thrown into my purchase and it just isn't in my personal budget now. Disappointed overall that even something as small as a $100 trunk mat had no flexibility to be thrown in on a $36k car. Kia, the cheapest car maker of them all, threw in lots of little goodies when I bought the last car from them and it made me feel great as a new customer (for stuff that's literally no cost to them). Service: ------------ My one car seat has a defect. I was initially told this was a "feature" of the car (an interesting feature I say), but any pictures online will prove otherwise, as will the experience of many others online who have the same defect and are having it fixed. Got a service appointment, they agreed it was a defect and would replace it, and within a week a new one was installed. I was impressed at the fast turnaround and friendly staff I talked to along the way. Picked up the car, and the new one has the exact same defect except worse! It's so noticeable I'm almost insulted they wasted our time having us bring it in and be without the car while they took a bad thing and made it worse. I emailed back and was told it would be reviewed with the manager and I'd get a call. That was now almost 3 weeks ago and I'm still sitting in the dark. Not even a friendly "we're still looking into it" email along the way or anything. I think I've actually been completely forgotten about, but I'll wait and see until I hit the 1 month mark. During this time, they also quoted my wife $1600 for a $600 brake job anywhere else in town, and told my parents their tires were completely worn out when several independent tire shops in town confirmed over 50% tread remaining on the tires. Service here seems shameful - all my first impressions after buying the car of my own service, my wife's service, and my parent's service, have made me start to regret picking Heffners. It seems they're just in it for the money - I'm not feeling like I'm "part of the family", but maybe I've just spent too much of my life working in the service industry myself. Overall: ------------ Tread carefully here is all I can say. My first impressions are woeful, but I'm optimistic things can change. Either that or the place has just gone downhill from what it used to be 5-10 years ago. I will update this review as time goes on as I'm a very active reviewer and will be using Heffner for the remainder of service on my car while it's under warranty.

Amanda Scott

Amazing experience purchasing a used vehicle! Jeff went above and beyond to accommodate my asks, and helped me find the perfect vehicle for my needs and wants. The team at Toyota Heffner were courteous, friendly and professional. Best experience ever purchasing a vehicle and will always purchase future vehicles at Heffner!

Melissa Stacey

We purchased a used vehicle through Heffner Toyota this week and the whole transaction from start to finish went extremely well thanks to Sal. Sal was friendly, communicative and best of all -not pushy, when it came to meeting our needs. Mellissa was also very helpful when helping us to set up our financing. We have used Heffner for some of our other cars in the past and always had excellent service. We look forward to working with them again on an ongoing basis for our new hybrid vehicle:)

Tara Abraham

Incredibly courteous and warm service here. My experience purchasing a used vehicle was positive from start to finish. Thank you to Cory J. and the entire team! Highly recommended!

Jay Cashubec

I cant say enough about the great experience we had purchasing our new vehicle at Heffner. Matt Bishop is more than a salesman, he is a customer service expert and a professional. He knows his stuff and goes the extra mile to make the process simple and pleasurable. We recieved the total buying experience, complete with the big red bow! Matty Bishop and Heffner Toyota for the win!

Irvin Johal

I recently purchased a 2018 Toyota Tundra from Kevin Rego at Heffner Toyota. I live in Guelph and support Local but this was an exception to that rule. The Sales, Service and Customer experience are exceptional with Kevin & the family at Heffner Toyota. This is my families 3rd vehicle with Heffner Toyota. I highly recommend you seek out Kevin Rego because he made the switch from the family Toyota Camry to the Toyota Tundra possible. I have always wanted a truck in reality there was too many options to choose from and too many different price points. How do you choose? Kevin helped do what was best for me in a knowledgeable and friendly way. I also appreciated his no pressure Sales strategy. Finally, the paperwork was a breeze, gone is the pointless negotiation back and forth. Best price period. Thank you Kevin Rego!

John Arnott

Just purchased a new Toyota 4runner from Hefner Toyota. I dealt with Kevin Rego who was very knowledgeable about the vehicle, professional and easy to talk to. Kevin kept me informed step by step as we waited for the vehicle to be delivered from Japan. A somewhat lengthy process ( 7 weeks) but well worth the wait. The vehicle was everything I expected it to be and I am very happy with the build quality and finishes. I highly recommend Kevin and the Heffner team.

Ashraf Abualia

Super awesome Recently bought my second car and I would say I have experienced the same 5 star service

Ron DeBoer

My experience at Heffner was top notch. No pressure sales; relaxed atmosphere; knowledgeable salesperson. Melissa Young was our salesperson and she was awesome. We started a conversation about a purchase and engaged for several weeks over email. Her responses were timely and informative. Never pressured us to buy. When I brought my wife in for a test drive she felt so comfortable with Melissa that she raved about her. No offence to other salespeople but when a salesperson says after a test drive, "so on a scale from 1-5 on whether you'll be this car, what number are you right now?' Total turn-off. Melissa NEVER pressured about sales. She was of service from beginning to end. Toyota - you don't want to lose this saleswoman. I can only imagine women coming to purchase a car would want to work with Melissa - she provides a level of comfort rarely seen in these sales contexts. Buy your vehicle at Heffner, folks. You won't regret it. We bought a RAV4 XLE Premium SUV. We're loving it. Oh, and the last thing Melissa said to me when I picked up the vehicle this week, "come in anytime if you have questions about how to set up your phone or electronics." I trust that she will be true to her word!

Scotty Zee

Great service and sales. I’ve shopped at many dealerships in my life and few can meet the high standards of Heffner. If you’d like a Toyota, this is a great option for you.

Rachel Trudel

We recently purchased a Toyota from Heffner Toyota. The experience was amazing. Matt Bishop took his time and made the process stress free and pleasant. Matt was very thorough and …

Hans Gaensler

When I bought this used RAV4 last November at Heffner Toyota I did so not because of any sweet talking by the sales person, but only because of the reputation of the dealership in our community. The car was serviced there all the time, and I put my trust into the service department for any future work if needed. My first service appointment there showed me a well and fine tuned system dealing with a customer and his or her car in a friendly modern and impressive facility !

satvir j

Had a wonderful time working with Sal and Mellissa. Sal went above and beyond my expectations and made me feel welcomed into the Heffner family. He made buying my first car a truly great experience. Thank you Sal and the team and Heffner Toyota!

Lorraine Jack

Thank you Heffner Toyota, and a special Thank You to Jake Hebscher. I am now the proud owner of a 2016 Toyota Corolla. I appreciate all the assistance and patience from Jake. He certainly made my buying experience a pleasure. He will certainly be recommended by me to family and friends looking to purchase a car. I look forward to enjoying many, many miles with my new Toyota Corolla. Thanks again Jake and enjoy the rest of your Summer :)

Katrina Arellano

I recently bought a used 2016 Prius C and I’m highly satisfied with my experience at Heffner Toyota. Matt Bishop was an amazing help throughout the entire sale, and I felt very supported through the process of buying my first car. I would recommend Matt for anyone interested in having a positive experience getting a Toyota!

Florian Istrate

Called the service department in June to schedule a Service 1 appointment. Due to COVID they were able to schedule me on July 24. On the call, the lady that I was talking to she checked in their system and assured me that the Service 1 will be free of charge due to the extended warranty that I got when I purchased the vehicle. When I got there the front desk girl told me that warranty has expired on July 7 (was valid for 4 years or 80.000K - I purchased the vehicle in July 2016 and I have only 73.000K on the car). I explained her that I was not able to control Heffner schedule and the appointment that I was trying to make was back in June. Without hesitation she suggested me to use other garage business in town if what they offer me doesn't suit me. Heffner Toyota don't bother answering my review and, NO, I don't want to contact you to discuss other details. I will definitely going to find another garage to look after my car.

Kerry M Gabriel

A big thank you to your sales professional Keith for his diligence and client centered service. We corresponded by email, until Keith found us the perfect RX350, new to us! The entire process was enjoyable and smooth, just like how our Lexus drives! Thank you!

Ann Bailey

I just purchased my second Toyota from Heffner Toyota. I have been getting my cars serviced there since 2013. My recent experience purchasing was great. Steven Walker my Sales rep was patience personified! Everything went great through finance people as well and I’m very happy. Steve must have dealt with me waffling over the “colour” or the “car” for half an hour. For a while there I thought I might have to buy both cars!

Jim Blackwell

We bought our first Toyota, a 2004 Camry, from Heffner Toyota. It has been the most reliable car we have ever owned in our 44 years of driving. We have continued to come to Heffner"s ever since for our service needs. Today (Dec 2018) we drove away with our 2nd Toyota from Heffner's, a new 2019 Corolla Hatchback. We can't imagine buying any other brand of vehicle from any other dealership. Very friendly service, never any pressure, and knowledgeable staff have once again made our buying experience very enjoyable. Thanks so much to our salesperson, Jim Holyome, and the Financial Services Manager, Charles Gray-Wheeler. Well done everyone, your the best!

Tracey L

I took my Lexus to be repaired at the collision center after I was rear-ended. The staff are very friendly and personable. It was estimated 3 days for repair and was ready in 2 days! Looks fantastic! I noticed the car was very shiny when I walked over to it, and when I opened the door I could not believe how clean it was inside! I actually had to look three times to be sure I was getting inside the right car! They washed the outside for me and cleaned the inside. I did not ask to have this done and can you imagine the delight I had when I opened the door! Thank you very much for the great service and care you put into my vehicle! I appreciate it so much! Currently I am looking for a vehicle for my daughter; and you can be guaranteed I will be shopping at Heffner Toyota for one for her!

Marina Churakova

I had very pleasant experience working with Roy Huo while buying a car. Hope in few years will be still pleased with this car as I am now. Thank you Roy.

Tony Driever

I bought a 2021 Toyota Corolla 2 weeks ago from Heffner Toyota, and I cant say enough amazing things about the service i received from them. Jon Newton & Jake Hebscher were extremely helpful and made my car transition as easy as it could be. They were very professional with and answered every and all questions I had. I recommend Heffner Lexus/Toyota to anyone if you want the best service. Thanks to the team!!!

Sean Teamtree

This was my first time coming here so I wasn’t sure what to expect. I have a tC and this Service centre is the best I’ve seen. They’re terrific, not pushy on extra sales and the cafe is fantastic. I’ll definitely be bringing both of my vehicles here. Everyone is super nice, polite and accommodating. Couldn’t have been happier with the service I received. I will be a return customer over and over. I recommend this service centre. They’re also very covid friendly. They take all safety measures to ensure you have a safe visit. Huge bonus was the car wash!!!!!!! Thanks Hefner Lexus Toyota

Tamas Fabian

Great dealership, nice people and they look credible. I test drove two cars here, a new highlander and a used rav4. Their used cars are all in good condition, with no major accidents, one owner and service history. I ended up buying a car somewhere else but they would be pretty much my first choice next time.

Hanna Gebremaria

I visited Heffner for out of province inspection. I am very happy with the service they provide. Very professional and quick fir the service. It took them less than 2hr to complete the inspection. They clean and sanitize my vehicle for pick up. Thank you somuch for your service. I recommend everyone to visit Toyota Heffner for their vehicle need.

Olivia Dynerowicz

I bought my new RAV4 from Matt Bishop, who made the whole experience calm and easy-going, with absolutely no pressure. I really appreciated his patience with me and his ability to make the whole process so smooth. I was able to get everything I wanted in my new car and I'm so happy with my experience at Heffner Toyota!! Definitely recommend.

rebecca luft

I am so grateful that someone referred me to Michelle W at Heffner. This was my first time leasing a car and Michelle made my experience so easy and stress-free. Being someone with limited knowledge in this area, I was worried about being taken advantage of for the sake of a sale. Within a short amount of time, Michelle showed me that she genuinely cares about her clients and listens!!! She is very informative, realistic, and trustworthy; I seriously can't think of a negative thing to say about her or anyone at Heffner. I am beyond happy with my decision and I would return to Heffner in a heartbeat!!

Jason W. D. Cassidy

Great experience with my sales rep Jim Holyome. I knew the vehicle I wanted to Jim worked quickly to get the deal done. Appreciate the quick work by Barbara Shaw to square away the financing, and also thanks to Chris Durno who was attending to my other vehicle in the service dept while I purchased our new Highlander.

Adrian Jan

Had a great experience getting my NX300h. Taj was super helpful and patient especially given my trade-in was from Saskatchewan. Landon was super efficient with my finance application and overall everyone was great.

Chris Watamanuk

Great selection on the used car side. We found the vehicle we were after at the right price. We received more than fair trade in value and Mark did a good job helping us out. 4/5 only because the upsell pressure for the undercoat seemed a little excessive. Having said that I will be visiting Heffner again for our Toyota needs. Thanks

Jen M

Horrible horrible customer service. Waited a month for an oil change, Get there a few minutes prior only to be completely ignored by all 5 employees that are sitting around and chatting. After being told our car was ready, no one said a …

Lisa Cummings

Always a great experience everyone is so friendly and they are so great looking after my car I will never go anywhere else

Syed Nayyar Asif

Don’t trust their warranty and diagnostic, I changed my front right cv axle shaft a few months ago and their was a problem with it again. When I went there they said their is a problem with the left one. I said it’s okay change the left one. I read diagnostic, the part they highlighted but I did not read the whole page. The page said that it is recommend that change both sides should be changed. When I left my car to be fixed they said come back in three hours, but when I came back after one hour and they said it’s fixed. I don’t think they changed anything because I feel zero difference in the car. I still have a problem with my right side. I called them to let them know, but they said it is a problem with my right side, but because I drove over 40 000 km their is no warranty left. I just lost more then 900 dollars for nothing.

Moganaraj Satkunam

This place is a joke. I bought my car here and they all happy dealer when selling but when I went to my 1st oil change after the oil change is done and went to pay they were like we don’t take AMEX. (Even a corner store takes AMEX) I never carry any other card and all their manager can tell me to go home get another way of payment so they will release the car. He didn’t even get me the option to use their shuttle until I tell him how do you expect me to go home. This place is a black mark for Toyota Canada. They don’t even provide refreshments for customer. Very cheap business.

brianca1970

We have been leasing from Heffner Toyota since the early 90's, and are now on our twelfth lease! We have had the same consultant, Michelle, all along and can always count on her to get us into a great car for a good price.

Blake Dezormo

I scheduled a test drive appointment online to take a look at a 2019 Toyota Tacoma 4X4 Double Cab Off RD and was pleased to meet with Kevin Rego, a friendly and enthusiastic product advisor who had an incredible wealth of Tacoma-related knowledge to share with me. I learned more about the product and its features than I ever thought possible and I am now one step closer to making a purchase. Kevin went above and beyond my expectations by personalizing my experience at Heffner Toyota. I can say without a doubt that I would confidently recommend Kevin to my friends and family that may be looking to purchase a new vehicle in the near future.

Julie Anne Child

When purchasing my new vehicle, the entire staff from sales to financing were beyond excellent. Sal went out of his way to ensure that everything that needed to be done was completed quickly and professionally. I highly recommend Heffner Toyota for their prompt expert service, professionalism, and great customer care!

Mrs Susan

Please, please, please always go to Heffner Toyota for anything Toyota, new or used. Especially used cars or trucks! Ask for Brian in sales. He is always professional, knowledgeable and respectful. Best service you can ask for.

eDeepak E

This facility is bad at providing appointments for viewing cars. A person by name Brian called me from the preowned car department, i.e. after I made an online enquiry, however he was very rude and didn't show any inclination in selling me a car. Initially an appointment was setup to view a Sienna and he cancelled it at the last minute of viewing the car in the 2nd week of July 2020. He promised to call me back and today is Aug 27th and still waiting for the appointment. Anyway, I ended up buying a car at a different Toyota showroom.

J L

Friendly, knowledgeable staff and easy to see the many steps that have been taken which is very evident in the attempt to ease customers minds. Very safe, efficient service with a coffee and cookie while waiting! I was very surprised at the actual size of the entire dealership. Very impressive. Well done to all the staff + thanks for all your efforts. If every business models themselves after Heffner we will have a greater chance of wiping out the curve.

Angie Hope

Tonight we picked up our new vehicle from Brian at Heffner Toyota what a great experience from start to finish. We left with a lovely new Rav4 and I could not be more pleased with the service we got at Heffner Toyota. They even helped us find a good place to eat while we were in town.

Mandy Roth

White Glove Service! I am thrilled with my experience at Heffner Toyota. I dealt with Stuart and from start to finish, I was treated with respect and patience. Buying a car is a huge decision! Stuart was both helpful and knowledgeable. The day I picked up my car, it was adorned with a bright red bow and I was guided through all the workings of the car. Full tank of gas and a lovely gift as well. Service was AAA!

Carol Johnston

This dealership is great! I took my vehicle in for an oil change and to do a complete inspection. I expected they would find all kinds of things wrong with the car and I would have a hefty bill. To my surprise, they told me all it needed was some kind of filter and they called to see if I wanted them to go ahead the change it. I was pleasantly surprised when they told me it was in good shape and did not need anything else, and my bill was very reasonable. I completely trust this dealership! Thanks, guys/girls!

Michael Hager

Had an amazing experience from servicing our old Camry with Jason, Ron and the team going above and beyond to troubleshoot the issue, including using their personal vehicle to investigate. Once it was confirmed we needed to purchase a new car, the service team was fantastic and provided a credit for spending so much to try and troubleshoot with no luck. I have never seen that before and it was the best customer service I have ever had with a car! Once we needed a new car, Karen S. took good care of us. Answering all of our questions, helping us find a car to fit our needs as well as our budget and make the purchase as easy and enjoyable as possible! We would absolutely recommend Karen to anyone that is looking to purchase a new or used car!! Great experience all around at Heffner's and won't be going anywhere else!

Wendy Keenleyside

We scheduled a test drive through Jerry Smith and ended up buying the car we test drove an hour later! Jerry was fantastic, as was the manager Jeff, and the financial services manager, Sarah. The dealership is state-of-the-art, yet everyone is so friendly and approachable. Driving my new car out of the "new car garage", after Jerry's "tour" of the bells and whistles, was SO exciting!

Alex M

I just purchased a new vehicle from Heffners. The experience was great. I had the pleasure dealing with Cory Taylor. Cory is no pressure, easy to talk to sales associate. I would like to mention the service at Heffners is excellent and very convenient with the service center open to midnight. i have been going there for many years and very pleased. Keep up the great work Heffners.

Connie Tran

Very disappointed with Toyota customer service. Bought a brand new 2018 Toyota Sienna Van. When we first got the van, we knew there was something wrong with the tires which caused the rumbling noise when driving. Booked appointment for services, got in and told us everything was fine, then we came back three times again explaining the noises and finally they found out that the tires were uneven due to manufacture defect tires. We took our car to Costco to examine (We have to towed the van because we got a nail on it which Toyota refused to patch them), and they said run-flat tires should not be this worn off so quickly and uneven tires less than 50km. We were only at 45km! These caused is from a manufacturer car alignment defect which Toyota services provide. They sold us four defect manufacture tires made from Bridgestone which Bridgestone is not doing anything about it nor Toyota considering we just bought the car less than a year. I believed as a car dealer policy, defect manufacture car alignment service should take into consideration and resolve the issue fairly and promptly. We, as consumers, should not leave these manufacturers to do what they want. Supporting a company by buying vehicles from a company that conducts business this way is a mistake that misleads us all. Do NOT buy from Toyota or bring your car service here. Please read all reviews before making your decisions. I run a business of my own, and I don't have all the time to sit around to write reviews, but when it comes to situations that I hope another won't fall in the same condition as I'm now, I need to spread the words and review out there. See attachment letter from Costco saying about the tires.

Jim Calvert

Sal made the buying experience a pleasure! He is dedicated to ensure customer satisfaction! The vehicle I purchased was nicely detailed when I took delivery! Sal made sure everything was taken care of. Great car, great people! Update: December 4, 2019. I just returned from taking my vehicle in for service and was very pleased with Chris Durno, Service Advisor, and his team! Very helpful, did an excellent job with my vehicle and reminded me why Heffner is the BEST Toyota dealership in Ontario and why I am very happy to be part of the family! Another 5 star performance by Heffner! Thank you, Chris! Update: November 5, 2020 I took my faithful Toyota in for a service appointment and I had the pleasure of dealing with Rob McLennan, another one of Heffner's excellent Service Advisors! These guys are the best! Thank you, Rob! Update: June 24, 2021 Another superlative service appointment! Thanks again, Rob! Update: October 4, 2021 Today I had 4 new tires installed on my faithful Toyota and the service team at Heffner's did an outstanding job! Special thanks to Rob McLennan for his attention to detail!

Esmeralda Tavares

My daughter bought her first car from the used car section. The day we picked it up the engine light came on and the sales guy said just drive it and if it doesn't go off to bring it back. It didn't go off so we had to bring it in to find out they don't service that make at the dealership and it had to be sent out to a different garage. There was a major problem with the car which Heffner did pay for but I don't think it was fixed properly and they just wanted to pay for the least amount of repair. She had problems with the turbos since day one and the best thing was to get rid of it. I will never go back to Heffner Toyota because they were not honest and didn't seem to care about providing good customer service from the beginning!!

Patrick Heffernan

Dealing with Heffner Toyota and Karen Savage sales person is a pleasure. I have no reason to say anything negative. But I do recommend if your looking for a vehicle feel confident to check them out. You will not be disappointed.

Celava Kosa

Purchased 2018 Toyota Camry XSE , was working with Sal , what can i say? Very good experience. Would highly recommend working with Sal.

Tyler Korpi

Heffner Toyota is an exceptional organization. I worked with Nikola Mehes to get into a new vehicle. I knew what I wanted for the most part, but we discussed all kinds of things to consider about the entire Toyota line up, and he worked with me to make sure I got the right vehicle at a fantastic price. I can save you a couple steps as well, because I went to 2 other Toyota dealers to check Heffner’s pricing and they could not be beat! I’ll vouch for this dealer and Nikola any time.

Jennifer M

Always great service. We live in Toronto and made the trip here to purchase my car, and I also drive here to service it. My husband and his family have been going here for years and have always had a wonderful experience. I am now following suit after seeing how well they treat their clients. They always do a good job and are trustworthy which is hard to find these days. 100% recommend.

Octavian Ciubotariu

My Toyota is now 10 years old and still going strong, serviced at Heffner the entire time. Always great service here and very impressed with the process during the the lockdown. Thanks for your great service!

Ceejay Horrell

Sal at Heffner Toyota met and exceeded my expectations as a customer service rep. He went beyond to ensure that my experience with him and the products he had to show me met my needs. He did everything in his power to ensure that I was not only satisfied but comfortable and well informed with regards to my vehicle options and choices. He made the almost 2HR drive from Barrie ON well worth it! Thanks for a wonderful experience guys from the service department to Mellissa in finance!

Mark Boda

If you have a Toyota and are looking for a place to get your vehicle professionally serviced. Look no more. This is the place! Enjoy your free beverage and cookie while waiting for you vehicle. Top notch. They are utilizing Technoligies to get you in and out without any surprises.

Vijay Majagaonkar

Horrible!!! I have been servicing my Toyota Corral for almost 3+ years in Heffner Toyota …

Milandeep Singh

My family and I had a great experience purchasing a 2016 Toyota Highlander XLE AWD. We want to thank Michael and Barabara for helping us with getting the vehicle approved for us. They were very pleasant and polite to deal with and we will definitely be coming back in the future for our next vehicle purchase. We want to Thank Heffner Toyota and their representatives for their amazing work and the great service we were provided. Thank you again.

Stefan Jobb

If you're on the market for a new car, if you haven't considered a Toyota I strongly recommend to visit Heffner Toyota before making your final decision. They have some amazing vehicles, best in class customer service and a great sales team. Low pressure environment and knowledgeable sales staff, a unique atmosphere that really makes you feel part of the family. Thank you Kevin R for the best service I received when I purchased my new truck.

Slav K

Very good overall experience with purchasing a new vehicle. Heffner matched the price from out of town dealer and it was a very good price! Big thanks to Nikola M for supporting during the long wait while the vehicle was made.

Brenda Castle

Jake , was the best salesperson we have ever dealt with. No pushy salespeople.Excellent service , they make you feel right at home. They take there time to show you everything right from start to the day you take your vehicle home . Would buy my next car again from Heffner Toyota.Highly recommend them. But ask for Jake!! Great guy. Thanks Jake.

epsi farik

We just bought a 2020 Corolla from Heffner Toyota. The service was outstanding. All our questions were answered and we didn't experience the pressure of buying a new car. Everything was taken care of by Nikola Mehes. It's the reason we keep going back to Heffner. A neighbor once asked me what I thought of the Toyota brand. I told him if you drive a Toyota, you have only one thing to worry about: filling gas. He and his wife both drive Toyota's today. To Heffner Toyota, keep providing excellent service and you have a customer for life. Hassina F. and Mahfoud B.

Simon Tse

We were recommended by a friend to come here and our experience was amazing! We spoke with Melissa and she is a very thorough, helpful, and knowledgeable product advisor. We felt very welcome and felt our needs were more than met as customers. In the future, we will definitely be getting our next vehicle here!

Peter Penlington

I've dealt with Heffner's for years. I've always been treated fairly & like family. I've sent many friends & family there over the years for new & used vehicles, detailing, etc. My wife just got a new to her used Highlander hybrid just off of lease. Karen Savage did an excellent job for us finding something that met our needs, expectations & price point. We even joked & bantered like family during the process. The Detail shop is by far the best in the Region. Matt & his crew are the best. Thx again Peter

Barclay Nap

Turn around from test drive to ownership was quick and simple. The vehicle was in good shape and shiny when received. Getting a second set of keys may seem like a little thing but it was greatly appreciated. Trevor was calm and friendly to deal with. I'm new to driving a Toyota and I wished I asked more questions, but that's on me. Signing two forms that I wasn't adding on the paint and rust protection was a bit much. Overall my experience was good.

Blaise Corbett

Love the no appointment oil change.

On the Trail With Mike (On the Trail With Mike)

Three years ago we bought my girlfriend a new Yaris. We had nothing but a great experience dealing with Jake Hebscher. I had wanted a new RAV4 for awhile and had been eyeing them. Jake was very patient with me as it took me a couple years to finally pull the trigger on the one I wanted. When I let him know I was ready, he never pushed me into something I didn't want. I told him what I was looking for and he went out and got it. He kept great communication letting me know the status of my new vehicle as it arrived and was prepared for me. Nothing but great experiences and will continue to buy from Jake and the Heffner team.

Deborah Currie

Just purchased my 3rd car from Heffner Toyota and the experience was once again perfect! It's an amazing company rooted in family values who gives back to our community in a huge way. Michelle Whittle is a fabulous sales person who is knowledgeable, trustworthy, attentive, professional and very caring. Absolutely love dealing with her. Highly recommend Heffner Toyota and Michelle for anyone looking to buy a new Toyota vehicle.

Angela Dunn

I had a great experince at Heffner Toyota with Melissa Young when purchasing my 2019 Toyota C-HR! No pressure, very thorough and she contnues to follow up to check in. I highly recommend!

Ashley Voisin

Had a great experience with Matt bishop on buying our Camry! He was very knowledgeable, felt no pressure at all to purchase and he allowed us time to make our decisions we never felt rushed! Thank you Matt love my new 2018 Camry!

Melissa Reid

We chose our Toyota because it was the best vehicle but also because our sales rep Adam was approachable, considerate and took his time to help us. We really enjoyed our experience buying with Heffner and would highly recommend to friends and family.

Jenny Kay

Excellent Sales experience! Matt Bishop helped make my decision flawless!!! So happy with my new (used) vehicle. Great Used vehicle selection and very competitive pricing with super easy financing!! They even gave me a big red bow because I had cracked a joke the day I was buying my car. Matt Could not have made the experience any more enjoyable!!!

Tyler Prete

I used to exclusively service my Tacomas at this location and was a massive fan until Jason in the service department gave me a terrible experience and I won't be returning back. Context: I had a closer shop run a diagnostic when my check engine light came on and found my rear o2 sensor had to be replaced. As usual, I went to Heffner to have the work done and had a terrible experience. I gave them the code, told them the back story and booked my appointment to have it replaced. I left work early and had my s/o follow me down to leave the truck for any work. When we arrived, I had to pay $150 for their diagnostic to tell me I was correct. This bugged me but mechanics have to get paid so fair enough. What really set me off was that they didn't have the part on hand despite me telling them the issue. Aka my s/o and I both left work early for nothing. Next Jason quoted me $300 for the part and 2 hours at $150 an hour to change the o2 sensor. I googled the part, picked it up from the London location for $198 and changed it myself in 13 minutes with a single wrench. I know nothing about cars and solved this on 13 minutes. This type of dishonesty is what gives mechanics a bad wrap and this shop is one I'll never go back to.

Damir B

We've had the pleasure of purchasing multiple vehicles through Heffner Lexus Toyota, and have always been treated extremely well. All the staff that we have interacted with were very friendly, professional, and honest. Special mention goes to Brian Arneill, who has been especially helpful whether we were buying new from Heffner Lexus, or directly from him. He has always gone above and beyond to ensure that everything was done right.

Fatih Bilen

I bought a 2018 Toyota Prius. I haven't had any problems with the car yet. Hilal helped me to lease this car. He is nice and helpful. He gave pretty nice deal, but I am assuming he could give better. He gave some promises for better deals for the future. I may edit my review if he doesn't keep his promises. Only problem I had was the lead time. I wish I could have had the car earlier. It took 4 days to receive it even thought the car was in their inventory. This 4 days cost me some money (I had to rent a car for myself)

Silke Force

I bought my car here and appreciated the pressure-free sales then. I've since had to take it in for servicing a few times and I must say that the service folks are friendly and considerate of special needs, whatever they might be, from the service manager through to the shuttle driver. Servicing and e-testing were done very quickly and more than satisfactorily.

Marc van Es

Bought a Matrix from them in 2008 and have had it serviced there every since. It's still running fine. I've quit using independent garages ever since. I could, I take my Honda there for regular service. Actually, I do my tires there. Much better service than the Honda dealership down the road. In the Toyota service area, you'll meet Jess and Zoltan and many others. They're all great, they've never steered me wrong.

Victoria Shannon

Excellent service. I would highly recommend Heffner Toyota for anyone looking for a new or used vehicle! Henry K is fantastic!

anna k

MATT BISHOP has once again done his absolute best at serving us. He simply knows how to help, he is trustworthy and kind, and definitely makes you feel like you are a part of their family. My mom and I have purchased numerous cars with him and will continue going back as a result of his kindness. He is so warm and smiling all of the time and truly demonstrates that he cares about you when purchasing a vehicle. Matt will always reassure you and give you all of the information about your car and supports you the whole way. He puts his all into his work and it is very clearly illustrated through his actions. You feel secure and comfortable when buying a car with him, and he will for sure have my loyalty when it comes to buying vehicles. Thank you Matt again for the great experience, we appreciate you always.

Jules Gee

The dealership was very clean and lots of cars to choose from. The people here are very nice and friendly. The sales guys will never pressure you in to buying/getting something that you do not need or out of your budget. They will always work with you as long as its reasonable. The Heffners are very approachable and will definitely accommodate you throughout your vehicle buying/servicing process.

Bre Sweers

I’m SO excited to say I have just purchased a 2020 Toyota CHR. I am incredibly impressed with the vehicle, how it drives, and most importantly, with the exceptional service received from Sal. He was incredibly patient with me throughout the whole process as I was very nervous to make the leap into purchasing a new vehicle. He’s totally restored my faith in car dealerships (and ONLY Toyota from here on out of course). Overall, my experience with Heffner Toyota and with Sal as a salesperson exceeded expectations. I look forward to buying another vehicle from here in the future. I won’t stop recommending their services to others.

Ryan Dentinger

Super service from Iman and the team at Heffner's. Talk about a smooth process. Buying a used car couldn't have been easier. Even better, I know I have a great car that's going to last. Their reputation says it all.

Leyton

Heffner Sales and Service may as well be two different companies. The Sales people seem to be good people. Service on the other hand ... lets just say we have three Toyota vehicles in this family and Heffner will never see any business from any of us ever again.

Mariah Needham

I can not explain how grateful I am that I called Toyota on the day that I did. I was soon transferred to Karen Savage, and she honestly exceeded my and my Fiance's expectations when searching for a vehicle. Karen was able to help us get my dream vehicle and was always ready to take any call when we needed her. I truly can not believe how happy I am that I had her there to assist us! Karen- You ROCK !!! - forever, Karen Savage's customer hehe

Haowen Kang

Just finished purchasing my very first car! Mr. Trevor Hart was sooo patient and kind, best car shopping experience ever!!! Totally recommended this place, plus the price and the car quality is very good.

Haoran Wang

I would like to thank Jason specifically for his help and advice regarding my TPMS and tires. I have worked with many great agents/specialists/technicians in the automobile-industry and Jason is definitely a professional, helpful, knowledable, and friendly expert to work with. Thank you.

Logan Demaline

My wife and I got a new camry. The process was unbelievably smooth thanks to Shane Green. I definitely recommend him even if you're just looking. All our questions were answered fast and had full attention. Thanks again Shane! Will definitely be a returning customer.

Gregory Bailey

“Recommend!” Just purchased my first vehicle from Matt He listened to what I was looking for and helped me choose the right car for me, I would (and already have) recommend him to people I know. I will be a return custermer, for sure! Thank Matt and Mellissa awesome experience.

Sumeet Singh

Its a very nice place to buy a car, good experienced staff. Bought a Rav 4 2020 was dealt by Vid Athare. Everything went exceptionally smooth. Gas tank was full and got a gift gas card worth $300 aswell. Thanks Vid and Heffner ????????

Katherine

Jake was a great sales rep! I’m still debating between a RAV4 and a corolla. But he did a great job explaining the perks of both cars. Once I decide definitely coming back here.

Amanda Zylstra

We are thoroughly enjoying our Highlander that we purchased from Heffner Toyota! Sal is a fantastic salesman. He’s very helpful and knowledgeable. Thanks for the excellent customer service!

Eric Roth

This was my worst used car buying experience ever. From test driving and having the sales rep insist he come and go his way, to being told not to email him if I want a response in any sort of timely manner, to receiving the incorrect car mats, the whole experience was not good. And then afterwards when I found even more issues with the vehicle, my sales rep chose to ignore most and didn't even have the decency to acknowledge them or provide any sort of solution. This included my rear window defrost having a broken area and the door upholstery coming off the door and the vehicle making odd vibrations and noise with the windows down. If I had got it cheap I might have been able to overlook but I paid on the higher end of the scale for my make and model which was only 2 years old. Wont buy used here ever again. Whats worse is i recieved more follow up and customer service for my oil change than I did on the purchase of the vehicle. After posting this review I got an email saying to email them back again if I wanted someone to contact me?!?!? Wouldnt great customer service have reached out proactively to see if they couldn't help after spending over $20,000. I wont recommend or shop here again.

Alan Keeso

I had a great experience at Heffner Toyota and with the team there. Matt Bishop took top-shelf care of us, getting us exactly what we needed and for a great price. Thanks to Matt and the team at Heffner Toyota! We'll definitely be back!

Jodie Robia

I absolutely love the service I get at Heffner Toyota. They go above and beyond! Always doing what's right for the customer and not trying to take all the money they can get. I love bringing my car here! I totally trust their service.

Jessica Gascon

This week I had the pleasure of working with Karen Savage in purchasing a new car. It was a great experience and she made everything super easy and worked within my budget to ensure I got the best value for my money. She was patient and took the time to explain my different financing options as this was the first vehicle I purchased through financing. I couldn’t have asked for better customer service and Karen made sure I felt comfortable and confident with each step of the process. I will be recommending her to friends and family in the future :)

Elena S

Poor customer care and service. Sad quality. Dealership and Toyota point fingers at each other neither taking responsibility and addressing manufacturing defect while wasting my time and suggesting that i rent a vehicle while they drag their feet plugging their quality control holes at my expense and get nothing done again. This brand new vehicles was soaking wet with heavily fogged windows (visibility and safety concern) and smelling like wet dog from day one. Heffner service is suggesting it’s not manufacturing defect.

Chuck Snively

If you have a Toyota product stay away from Heffner Toyota, they are crooks!!!!!! I had them install a brand new transmission for $7000 and now a couple months later, I have a leak where the front transfer case bolts to the transmission and also they tell me I have to replace the right axleshaft because the boot is split. The want me to now pay for the transmission removal again to fix the leak!!! They must really be hurting for money if they are damaging vehicles on purpose just to get the work for their techs! People, stay away from them! When I talked to the manager, Glen, he said they would be willing to pay for half of the removal which is going to cost 10 hours labor which I already paid for, like they are doing me a favor?! They do not honour their warranty at all. I’ve had issues with the transmission among other things since the transmission repair. BBB here I come! I will spend the money and take them to small claims court as well. Heffner will not get away with this. Stay tuned!!!!!

Brian Bauman

I picked up me new camry today from Heffner and I dealt with Sal(vador) who was just awesome throughout the whole process. I highly recommend him to anyone looking to buy a Toyota.

Neluka Leanage

Jan2019 Update: Steve Heffner was responsive, polite, helpful and fixed the door handle. Thank you Steve! Glad it got sorted out and wish it was easier for all parties. Some things go well here (friendliness, pick ups/drop offs, wifi, coffee) but the service needs improving. They don’t listen well so you have to explain a lot or ask to speak to a manager, takes them days to return your multiple calls and refuse to fix damage they cause. Brought my car in with zero problems on door handle. Intake also didn’t document or notice it. On pick up, it’s all torn up and cuts my finger. Call them immediately and leave voicemails, takes them days to call back and now they say this is wear and tear and they didn’t do this. Say what?? C’mon, a decent business admits their error and tries to fix it. Update: Manager Julio calls me back and just states, “we’re not going to fix this.” I ask to speak to someone more senior and he puts me to his voicemail. Very unprofessional. I’ve left a message with Steve Heffner.

Ali M

Recently bought a car from this dealership and I love it!! Ask for Salvador, just a great guy and absolute pleasure to deal with, he helped me throughout every step of the process and answered all the questions and concerns I had. If you …

Paul Bertelink

Took deliver of my 2019 Tacoma on Friday. I was the smoothest and most pleasant experience I have ever had with a dealership. Strongly recommend, talk to Kevin Rego.

Travel Life

Excellent experience at Heffner Toyota. Originally had taken my car to Guelph Toyota (BIG MISTAKE) to see what the issue could be with my engine, as my car was only one year old and in new condition and should have been covered under my warranty. They immediately accused me of improper revving and refused to take any responsibility. I realized that I needed a second opinion and so I went to Heffner Toyota. Immediately I was impressed with how they treated me and offered to do a full diagnostics. GREG was awesome and the engine had been completely fixed without me spending a dime on it. Another happy customer and I will definitely continue to do my business here going forward and will recommend your location to all my family and friends. GREAT WORK ON THE CAR AND IN RESTORING MY FAITH THAT (HEFFNER) TOYOTA IS INDEED THE BEST!!!

Dana Kaake

If you are buying a vehicle, Heffner Toyota was a great spot for me to pick up my Yaris. If you come here ask for Jake! He took care of me, and made sure I got the best package/discounts. I have absolutely no regrets about my purchase, and recommend his service to anyone who wants to buy a car or doesn't know much about cars.

Tammy Gies

I have been dealing with Heffner for over 15 years. New car sales..amazing. Used car sales…amazing. Service department….amazing. Body shop department…amazing and detailing department… amazing. Never had a bad experience with anything at Heffner and will never go anywhere else. Professional, knowledgeable, efficient and very friendly every time!! Keep up the great work Heffner team. This customer really does feel like “a part of the family at Heffner Toyota”

Ashley Macleod

I have had the opportunity of purchasing multiple cars from this location and I can happily say it’s been an incredible experience every time! Matt Bishop is one of a kind when it comes to customer service and never fails to make everyone feel welcome and a part of the Heffner family! They have my loyalty when it comes to buying cars! I recommend everyone come down to Heffner for as I can assure your experience will be as excellent as mine! :)

Dwight Egerter

Superb customer service from Heffner Motors. Sal was great!

Mark Beach

Our first experience with Heffner Toyota was so good that we came back five years later when we needed a second car. We dealt with Matt Bishop both times and appreciated the level of personal service he offered. He was very knowledgeable and explained everything clearly. Even though we moved out of town we’ll make the drive back again when we need our next vechile.

Cheryl Gaudette

Shane is amazing to deal with! He’s trust worthy, friendly, helpful and knowledgeable. I will not go anywhere else for buying a car than Heffner Toyota. Thanks for making my car shopping a great success.

Bruce Arnold

The Service department at Heffner Toyota is awesome, Friendly, helpful and caring. Thanks to everyone for your professional service and honest work ethic. That is why I keep coming back cause I can trust them.

serge milenkovic

Just purchased my 4th vehicle and what a fantastic experience. Michelle Whittle has been my salesperson since early 2000, And she alone is the reason I always come back to Heffner Toyota. As always Michelle went above and beyond to ensure I received the best deal possible and made sure I was satisfied with my purchase. Not only was I extremely satisfied but I was also impressed by her professionalism and eagerness to ensure my experience was great. Michelle makes you feel like family and I highly recommend you pay her a visit if you’re interested in a new vehicle. You will thank me when you do.

Greg Moore

My wife and I are looking for a new minivan. September 2nd we went shopping. We parked in the lot right in front of the front door. I use a wheelchair and the other spot was taken by someone with no permit. We were going to tell somebody in the dealership about someone using the "waiting spot" but after 5 to 7 minutes not one person had approached us. Multiple people who worked at the dealership seemed to be aware we were in the showroom.None made any effort to acknowledge us. My wife even spent a couple minutes sitting inside the Sienna. As a customer, I was offended. I'm looking at spending nearly $60,000 on a vehicle and nobody could be bothered to help us out. It wasn't even particularly busy. There were several people standing around that weren't customers. Sorry Heffner Toyota, you failed miserably at customer service. I will shop elsewhere.

Dave Pope

I honestly don't think I'll buy a car from anywhere else from now on. Between purchasing new vehicles, services, buying parts etc, all staff I've delt with have always been friendly and helpful. I felt no pressure to buy and when getting service they always explain everything in detail and warn me if there's additional charges before performing the service. If you're waiting for service, you get a free coffee/tea and a cookie from the Morning Glory restaurant inside. You can also get other food and snacks. Honest and great people.

Ally Kay

Excellent service from Jake ! I got my 2017 Corolla in May and I absolutely love it. Jake gave me a lot of advice & tips that made it super personable and he was always friendly about it! The car is phenomenal for gas mileage and runs great! With how much construction is in town, I got a scratch on my door, I messaged Jake and he contacted Craig from detailing helped fix the scratch without trying to make it a costly bill and gave me advice on how to care for my cars exterior and interior! Jake is honest, friendly and gave me such a good lasting impression. I recommend you go look at the cars/suv/trucks they have to offer- you won't regret it! Thank you Jake and everyone at Heffner Toyota

Michelle Walser

Wow, what an impressive experience with Heffner Toyota! Kevin Rego our sales person was spot on with knowledge and experience with our Tundra purchase. Sarah Cooper made the financial stuff a breeze. We were amazed at how quick the process was in obtaining our new red beauty. We have made new friends at Heffner. We would highly recommend Heffner Toyota a place to purchase your next new or used vehicle.

M Jantzi

I had a great experience as I went in to have the Takata airbag recall resolved. Customer service (Courtney) was very good, offered my daughter each a coffee/juice and cookie. Had a great area for my 6 yr old daughter to play in as we waited. I also bought some parts and the parts adviser was very helpful with my questions. They installed the rear wiper blade I bought for no charge. They did advise on some other service items I could consider in the future but did not pressure to have them done right away. They noted on my bill so I could think about it. I appreciated they did not use high pressure up-selling tactics. I usually do most of my own minor/routine repairs but I would consider taking my car here if it needed some other work done.

Diana Decaire

Cory Jaklitsch and the team at Heffner Toyota are Amazing. They walked through the purchase of my first vehicle. They went out of the way to make sure I had my car on time. Cory made it a special day for me with the big red bow. I would highly recommend Heffner Toyota. If you do ask for Cory Jaklitsch. Thank you

Jayden Rodgers

My wife and I had been looking forward to a new family vehicle. Upon visiting Heffner Toyota I had the pleasure of being introduced to Jake Hebscher. Jake is an exceptional sales consultant. He knew everything and more about my vehicle of interest and gave some very valued input. All in all we got the best deal that would be hard to beat anywhere else. If it was not for Jake, this experience would not have been as easy and enjoyable as it was. Best Toyota dealer/dealer around!

Praveen Thomas

My experience with Heffner Service team was terrible and I would say the worst customer service I have ever seen. My Toyota Corolla had a vibration issue for which I took my car to the heffner service centre multiple times. My car was inspected and transaxle was replaced, still issue was not fixed. No proper answer from Service Advisor or Assistant Service Manager. The only thing they were saying was “There is no issue with your Car”. But I could feel the same vibration even now. And the worst part is that the Service Manager didn't even replied to my email asking for an appointment to discuss on this issue. As there was no effort from heffner technicians to understand the issue I am facing, I requested for a drive test with Toyota field technician and that was also rejected. We trust Toyota for quality and I don't see any kind of quality in service from this dealership.

katherine whittington

I purchased a Hatchback SE yesterday. We walked in without an appointment and they were helpful and accommodating. Rheal was our associate, he was friendly and helpful and wasn’t pushy or rush in his tactics. Rheal, encouraged both me and my boyfriend to test drive the car I was interested in. Everything was clean, well laid out and sanitized at the dealership. He offered us refreshments, let us know the process and he called me promptly this morning that my approval went through and we discussed pick up.

Charlene Goller

Absolutely wonderful service from Keith Wilton and Cathy Roberts. They both took the time to make sure we where happy with our 2015 Lexus ...and to all the other Heffner Toyota employees great job you also need to be a huge part of this review ????

dahlia joseph

Comfort Keepers loves you guys! We got a car for our business from Heffner Toyota and the experience was excellent. Thanks to Jake H. for the exemplary - nay - legendary professionalism. And a thanks to Maher, Lou, and Barbara for their help too! We love Toyota! And now that we have gotten to know Heffner, we love you too!

Stephanie K. Lu

Heffner provided excellent service when I purchased a new 2017 Corolla. Michelle Whittle (sales rep) was very knowledgeable and made the purchasing process easy, quick, and pleasant! I am very glad I chose to purchase my new car at Heffner. I'm confident that they will continue to provide great service when I return.

Alec Hayes

Will not be buying a car from this Toyota dealership. I am interested in the Corolla hatch, Corolla Cross or the Venza. I was walking around the dealership lot/and in the dealership reception area for at least a half an hour to 45 minutes. Nobody could ask me what I was looking for or talk to me. Will be buying my new car in Waterloo or in Cambridge. Their customer service is unacceptable for a dealer so big.

Christian Gomez

Cory T was a pleasure to deal with. Very professional and honest. I am very happy with my brand new vehicle purchase. Other toyotas within 50 km said the first deal they gave me could only be matched (not do better).

Julia Staines

Crashed my truck into a concrete post and lied to me about it. I had to get the police involved in order for them to repair the damages. On Wednesday October 31st, 2018, I brought my Tacoma into the service department to have the battery checked. At some point during that time, the accident occurred. I did not notice the damage when I picked up the truck as it was on the rear passenger side, but I noticed it immediately when I got home and walked around the truck. I called right away and left a message for the service manager, Greg. The next morning around 11am I still had not heard from him, so I sent an email with pics. He then answered me saying that he was in meetings all day and that his assistant, Giulio would help me. A couple hours later I received a condescending and accusatory voicemail from Giulio saying that my truck left the dealership in “pristine” condition. I called him right away to dispute this and he insisted that he had 40 high definition security cameras showing no damage to my vehicle. At that point I informed him that I would be calling the police. The officer was able to meet me at the dealership around 6pm on Thursday Nov 1st. At that point Greg and Giulio showed us ONE extremely blurry shot of my truck. It was so blurry that you could not read my license plate or the words TRD 4x4 sport on the side of the truck. This was their “proof” that my truck was not damaged! At that time I asked to see the ENTIRE footage of my truck being driven around the dealership. They said “that would take hours” but promised me that they would compile the footage for me to view the following week. I left, unimpressed. The following morning, Friday Nov 3, I filed an official complaint with Toyota Canada and sent an email to the person who answers the Facebook reviews. Later that afternoon I received a phone call from Giulio admitting that he reviewed the footage and that a Toyota technician had in fact backed my truck into a concrete post! At that point he assured me that the damages would be repaired at Toyota’s expense in their collision centre. The vehicle was repaired about 2 weeks later. I will say that of all the people I spoke to, the collision centre staff were the only ones who seemed genuinely sympathetic and very sorry about what had happened. They did a good job fixing it and cleaned the interior of my truck as well which was nice. Unfortunately though, none of that makes up for the horrendous experience I had in the service department. I’m confident that if they damage your vehicle and it’s not on camera they will lie to you and refuse to repair it. I don’t care if my vehicle breaks down in front of their driveway, I will pay to have it towed to Forbes Toyota in Waterloo where I am always treated with respect! Heffner Lexus Toyota cannot be trusted!

Alyssa Dupuis

I find buying a car overwhelming, but Matt Bishop was great with explaining everything that I needed to know and more. Matt really believes in what he is selling and holds true to his integrity. He also went above and beyond to make it easier for me to shop for a new car; I gave a price range and what I was looking for and Matt delivered. My overall experience with Heffner Toyota was wonderful; the team was welcoming and helpful and made the process seamless. I would definitely recommend them!

Teagan Bayne

Bought my new 2022 corolla from Jake at Heffner Toyota. He was lovely to work with, professional, and the team all did their best to get me my car as soon as possible. Love my new car!

David Dimarco

Bought a pre-owned Tundra here and couldn't be happier with the entire process. Matt Bishop was so helpful and made everything very smooth. Would definitely recommend!

Harshita Saxena

I just got my first car purchased from Toyota Heffner. I must say the customer service and dealing is amazing!! Sal worked with us and helped me find the car I was looking for- RAV4. He went into details explaining the features of the car, took us for the test drive (the area chosen for the test drive was super as it tested all the features of the car). He went above and beyond to help us, answered any questions, waited in long line at Service Ontario for the license and getting our paperwork ready. Sal is very knowledgeable about the vehicles there, kind and exactly knows what the customer is looking for. He even delivered the car to my house, and once again explained me all the features, and set up my phone with the car Bluetooth. The entire experience with Heffner was great and I am super satisfied with their service. Thankyou Sal, and Heffner for making the entire purchasing experience seamless and smooth. I would 100% recommend checking them out while you are purchasing your first or next vehicle. :)

Sid Siddiqui

I recently purchased a Rav4 from Heffener Toyota. I am from Markham and recently moved to Kitchener so thought of going for the local dealer in the area. I googled their reviews before I walked in. Trust me if it is Toyota then it has to be Heffner Toyota not just because its a big dealership but for the quality of service they provide. I change cars a bit frequently and I have never seen a more professional staff like this one. Customer satisfaction comes first for these guys. I met Hilal who helped me find my car. This guy is like a blessing to this place and so is his manager Corey. They are patient, helpful and extremely polite. They will not only provide customer service before you buy the car but also after you are done with the deal.They are not behind making money out of customers. There are no hidden charges only awesome deals and competitive price. Last but not the least if you are looking for financing your car then go for their in house finance option which is cheaper than other banks’ interest and also employees like Kelly (Finance Manager) make the process hasslefree. Thank you guys for making my experience so amazing that I have decided that I would never go for any other car than Toyota not just for Toyota’s reliability but for your service as well.

Lisa Wollziefer

Our sales rep, Nikola Mehes, was wonderful to work with and made sure we got the perfect vehicle to suit our growing family. He was always patient and kind when our kids were with us during the purchasing process, which was very helpful. After getting a scratch on our Highlander, Bruce Gilmore and the team at the collision centre helped us tremendously and we were once again treated like family. 100% recommend Heffner Toyota!

Dan E

I bought a used Rav4 a few months ago and wanted to wait until I got my first service (which was free because of the Certified Toyota program) before I wrote a review. I'm going to keep this in point form to avoid writing a novel: - Booked test drive online, they called to confirm the next day who I would be meeting - Arrived for the test drive on time - Waited probably 15 minutes for the Used Car Salesperson to actually come outside and claim to know nothing about the booked test drive - Used the common Used Car Salesperson technique of establishing a time limit to try and rush the sale; claimed they actually had an appointment with someone else so they didn't have much time for me - Used the common Used Car Salesperson technique of borderline bait and switch; "A" Rav4 was parked up front, ready and detailed, seemingly posed there because I was test driving a Rav4. I didn't notice until I took it for a drive and saw the mileage was some 20,000km less than the one I actually booked - Continuation with the classic bait and switch technique; I mentioned the discrepancy when I returned and the Used Car Salesperson claimed the Rav4 I wanted was actually sold the week prior, it was just kept on the website until delivery - After realizing I was actually going to stick to the budget I set, the Used Car Salesperson brought me to the Rav4 I had actually booked a test drive with, weird that it was out on the lot and not already sold.. - Decided I was going to get the Rav4 despite the typical slimy Salesperson techniques - Signing the papers went smoothly, the Used Car Salesperson was outwardly nice and helpful throughout the process. - Maybe I wasn't paying enough attention, or maybe the Used Car Salesperson failed to mention it, but nothing was said of the ownership. I incorrectly assumed it was with the papers I was given. This wouldn't have been a problem had it not been for the fact that I picked up the vehicle on Friday after Service Ontario closed which means I couldn't do anything until Monday. I was also pulled over and almost given a ticket for not having the ownership because the Officer also assumed it should have been given to me upon delivery. - After relaying the above to the Used Car Salesperson, they assured me I wasn't going to get a ticket as nothing was done illegally so I had to educate them on what's legal vs what Officers do anyway which prompted the Used Car Salesperson to hand deliver the ownership. It's been a few months since I've had the Rav4, so it was recently due for a service. I called on Monday and booked it for tonight and was quoted 90 minutes for the whole thing. A little long, but they claimed they were sanitizing it before and after so I guess they planned on being thorough. - Dropped it off, but it really didn't seem like they even knew I was coming. They were able to cover this up by having my info in their system so they were just able to look it up and go from there. I could be mistaken about this, but that's how it seemed from my point of view. - 20 minutes in and they call to tell me one of my headlights was out. I hadn't waited around so I told them to hold off on doing anything so I could check it out. - Got back 10 minutes later and they were already finished with the service and were about to give it a wash (nice to be an hour short of the quoted time, but why was I quoted 90 minutes when it only took 30?) - Decided to have them change both headlights while I was there since they quoted ~15 minutes for the entire job - 20 minutes later they were done, I paid and went to leave. Only problem was they forgot to put the cabin filter/glove box back in. They corrected it quickly, but it begs the question, what else did they miss, especially given the glove box was sitting on the passenger floor. I get it was dark, but how does the mechanic and cleaner not notice? Hitting the character limit so I'll sign off with "Would I buy another from Heffner Toyota"? No, I don't like slimy Used Car Salesperson techniques being used. Missing the filter/glove box was a small but telling mistake.

Michelle Mortensen

Jim is a great guy. He made my buying decision so seamless and he provided excellent customer service. I have referred Jim to my friends and family who are in the market for a new Toyota. Very happy with my new car and I’ll continue to speak highly of the care I received at Heffner. Thanks Jim for your excellent work!

Sarah Nichols

When my husband bought his first car, he had a poor experience at another dealership. This made him hesitant to car shop when we needed a new vehicle. From the moment we walked into Heffner, we felt welcome. There wasn't anyone available to help us right when we walked in, so they directed us to the vehicles we were interested in. This was perfect as it gave us time to browse and talk amongst ourselves. Marc took us out for a test drive and we found the car that we had been looking for that suited our needs. Never once did we feel a moment of pressure and Marc really made it a painless experience for us. He walked us through everything step by step and was actually able to give us more information on our trade in then what the previous dealership had disclosed. It was a pleasant experience from beginning to end and we are very happy with our new RAV4. I highly doubt we will ever be anything other then a Toyota family.

Aldrich Lopez

My first time experience in having my first car with Heffner Toyota is so WOW, it's beyond my expectations.. Matt Solomon is a very amazing sales representative.. A very understanding person. True professionalism. Never thought it was that easy and fast. No hassle at all. More power! God bless.

Lee DeSilva

Just a small note of appreciation and thank you to Mr. Jiron Salvador the salesmen and Mr. Nick Heffner . I bought a used car and there were couple issues once I drove it for few days. I explained the issues to Mr. Salvador about the vehicle and my situation. He understood my situation and he went out of his way to help me. Mr Nick Heffner also who was very helpful as well.. The issues were solved with no aggravation. I would recommend Mr. Salvador highly to anyone and Heffner Toyota to anyone who is interested to purchase a vehicle. At lest give them a try.Good luck and best wishes Chris (Lee)

Mubashir Hussain

I have not seen the SOP’s for COVID19 any where else except in Toyota Heffner. I’m a regular customer for my Toyota Avalon. The way they greet and pamper you is amazing. This is what we need from customer service. Service is as usual excellent. They check the car from top to bottom and let you know promptly if their are any deficiencies. I have seen people visiting other stops for oil change and service requirements due to pricing. Believe me they are not as expensive as usually people thought and secondly they are experts for your Toyota car than any one else. Visit them once and feel the difference.

Harshita Patel Kanani

Very Good Service!! We went in to know the abc's of buying a car in Canada, met Marc Fortier, he was very patient with us being first time car buyers in Canada and explained everything thoroughly. We started on getting a used car and moved on to getting a new one and Marc assisted the whole process in an informative, patient and smooth way. We were late for one of the appointments and I remember Marc had a party at his house he was running late for but still waved off our apologies casually. Got us some great accessories and discounts for the car. It was great working with him. We also worked with Jeff Moore and Landon Moffitt. Everyone is great to work with!! We had some last minute changes on our records and Landon was very quick in responding back and changing/fixing the paperwork for us. I remember sending ton of emails to him in a day and calling a lot of times to get things done, he accommodated them all in his busy schedule. We also appreciate that we got hold of a new car in about 10 days time when there was a very long wait on the color we wanted. They got it for us from another dealer in record time. Thanks Team Heffner!

Samantha MacPherson

Purchased a used Jeep Compass from Alex Ramirez in May. He was very helpful with the purchase and making sure all issues were fixed prior to sale (dent and chips in windshield, as well as sealing some bubbles in the paint so they don’t worsen). He went above and beyond to make sure my first car was one that I would enjoy for a long time as did the assistant manager Corey. I highly recommend seeing Alex if you’re looking for a vehicle.

Michelle Williams

I purchased my first car from Toyota back in March and I couldn't be happier. I had visited a few different dealers around the city in hopes of getting a general idea of how much it would cost, what I could afford and the process surrounding the whole experience. I felt as though most advisors wanted to sell me a vehicle immediately even after stating that I was really just trying to get numbers. When I spoke to Matt Bishop that day he didn't give off that 'pushy sales man' vibe. I had a few questions, he answered them, gave me some information to take home and followed up with me the next day. He was patient and kind when walking me through all the paperwork and financing options. He worked with my busy schedule in terms of test driving and pick up day. For me, it was a no brainer that he was who I wanted to do business with and who I currently recommend to anyone looking to purchase their first car.

Jennifer Heard

Best car buying experience. Sal was awesome, took care of all our concerns, put up with my hubby's jokes ???? definitely recommend Heffner and particularly Sal if you are in need of new wheels.

Shianna Hofstetter

Outstanding and friendly service; they go above and beyond. Upon having troubles unlocking my vehicle (not a Toyota, I had been keeping my boyfriend company while his Tacoma was being serviced), two very nice and helpful staff did the best they could to help me (without my asking!), including putting a new battery in the key fob for me and, when that didn't seem to work, investigating other options (lock cylinder had not worked either). Eventually something worked and it was really nice that these two staff members seemed to genuinely care and want to help. I wish I'd caught names! Thank you for being so caring, it was very refreshing.

Wonita Emslie

Just bought my 4th car through Matt Bishop at Heffner Toyota. Best service all around. They stand behind their vehicles. I couldn’t say enough kind things about Matt and this organization

Adarsh Tewari

Undoubtedly great service. I had a recall service with them for my Toyota car. From the point of booking an appointment to handing over the keys after service , I got a feeling of "WOW" , employees at all levels know how to explain the customer , provide best service , politeness and above all I could feel in all of them that they are very customer oriented people . Thanks for great service

Jonny Zee

As with many Toyota dealerships, expect that their service department will take your time for granted. Before making any appointments with this dealer, make sure they have parts in stock. I recommend you call just before your scheduled appointment. They will not inform you in a proactive manner, instead they think nothing of wasting your time and asking you to come back another day. Abhorrent customer service. Would give zero stars if I could.

Tailgunner Denis

Absolutely the best Automotive experience in my 30+ years of buying vehicles. Let me start by saying my latest vehicle was found in Kitchener at Heffner. (I live in Kingston and this type of vehicle was no where to be found out my way) I …

Smooth Operator

I’ve been to several dealerships throughout my lifetime & I must say that I was extremely impressed by how Heffner Toyota handled my transaction…Special thanks to Richard Guanzon,he was my salesman & I’m happy that he was the one who assisted me because everything went smoothly & he was very knowledgeable about the product…Thanks again & patiently waiting for my 2022 RAV4 hybrid.

Betty Bliss

Went looking for a nice small car for work and errands. First off I talked to John on the phone. He was so helpful and took the time to talk about what I was looking for in a vehicle. He then set me up with an appt. with Cory J. I could not have received better treatment. he was helpful and knew what I was willing to pay and never pushed me to spend more. He even went out and warmed up the vehicles that I was interested in!!! Tamara in financing did a wonderful job. So kind, nice and helpful. Thanks to you guys for making this the best experience and a wonderful memory. If you are looking for a used vehicle definitely deal with these 2 incredible people, you won't be sorry. it is true what they say, you really are part of their family.

Esther Agbaji

I just got my 2020 Toyota Corolla from Heffner Toyota and the process went very smoothly! Melissa Young is the best! She walked me through everything, providing different options and she helped me find the best option for me. Melissa is very patient and nice, I definitely recommend her. Sarah Cooper from the financial services department is great as well. She explained in detail the options available to me and helped me through getting approved for the lease. I am extremely happy with my experience at Heffner Toyota, I highly recommend!

Sara Lombardi

My husband and I had the best car buying experience ever thanks to Jake!! He was super friendly, professional and not pushy at all. I definitely recommend visiting Jake at Heffner Toyota to purchase your next vehicle, you will not be disappointed. Thank you again for all your help. We are LOVING our Lexus NX200t. We look forward to seeing you when we come back for our oil change! Sara & Freddy Franco

Corey Hundt

Worst repair service experience I've ever had. Highly disorganized and poorly managed. The driver side heat stopped working on my work truck so I took it to the "family" dealer to see if they could help. I got a diagnosis that it needed a small plastic synchro gear replaced because it was worn out, the cost...$2500. After the diagnosis, I got back in my truck and noticed a floor cover plate wasn't put back together. The tech came back out and set it in place knowing it was broken but didn't say a word. I didn't realize that until later that night when it fell out and saw the broken pieces. I informed customer service but because I decided to go ahead with this repair anyways because that broken part was being replaced anyway and because there was a lengthy recall on this truck where they needed it for a week, I was going to be provided with a free rental for the duration of the repair. After requesting that the last incompetent tech not work on my vehicle I find out he did. Not happy. Got a call saying my truck was ready after 3 days, thought that was impressive, only to find out they did half the work saying I declined the other work which I never did. Settled that, got the truck back and the manager thought it'd be a good idea to top off the bad service by never returning my voice messages asking for an explanation of what happened. The assistant manager finally did call and offered me a couple free oil changes and apologized for the poor service I received as a whole. There were 2 weird looking plastic parts on the floor that I don't know where they came from or if they should be in the dash somewhere or not. My truck bed rattles more than it used to but hey my heat works! If you can go elsewhere, that's my advice. Maybe they had a bad week that time I took my truck in, but I bet it's more of the norm. I'm not confident that the repair was done right.

Mohammed Nashat

We traded in our old vehicle and purchased a new one from this location, the salesman Adam was very helpful and polite, he tried his best to help us explore the vehicle and gave us such a great deal. He also surprised me with this flower souvenir for my birthday.

Roy Cleeves

I just had my 2019 highlander serviced at Heffners. The Service was fantastic. I brought it in early and they finished it early and made it look better than when I brought it in. This was an 18k service and was already covered for cost under my ECP (extended care protection) that I purchased with the vehicle. It is protection and service together. Nice package. Then I drove my highland with 3 friends to the East Coast and back spending about 24 hours each way in this great vehicle!! And it performed perfectly. Thank you to everyone at Heffners!

Mark and Patti Folkerts

We had a great experience with Heffner Toyota overall and in particular with our sales advisor Matt Bishop. We had previously told Matt what we were looking for, but were in no hurry to buy. But, then due to an accident on icy roads, we were suddenly in a hurry to purchase another vehicle. Within 5 days of our old car being written off, we drove away in our 'new' Rav4. Every contact we had was very friendly, yet very professional. Also, a shout out to the detailers beause our 'new to us' used car looked, felt and smelled brand new. They did a great job and we really appreciate it.

Linda LeBrow

Car serviced. On time and completed within the length of appointment as estimate . Final cost as price quoted. They were able to accommodate add-on requests. Staff were pleasant professional, and answered all my questions.

Graham Howell

Always excellent service and advice, only Toyota I trust. Ive never felt like they tried to sell me something I don't need, great people. Only reason I dont give 5 stars is often the wait while your car is in the shop is always longer than I expect, which (COVID aside) is honestly an excuse to test drive vehicles

Jennette Reid

I purchased my vehicle from Heffner in 2008 and always bring to Toyota for service. I find the prices competitive and the staff extremely courteous. Almost every time I come in for service/oil changes etc. I end up dealing with Zoltan who is always very professional, friendly and helpful. It's really great to see the same faces time and time again, especially when they're so nice to interact with.

T&D Hergott

Our family traded and purchased a Toyota Rav4 from Heffner Toyota a few weeks back. Matt Bishop took care of us and our situation. He was very professional, and took our needs into consideration. He's very 'spunky/lively' and that always makes for a great experience for us. He answered our emails in a timely manner and was great with our children. He even stated if we are unsure about something in the manual, not to hesitate to email him. Super kind. If you're considering purchasing or leasing a car, I'd recommend Heffner Toyota and Matt Bishop forsure! Derek & Tammy

Steve Lloyd

Best place in town for your oil change! Jason is always friendly and helpful at getting you on your way as soon as possible. And the complimentary coffee, cookie and car wash is a nice touch. Friendly staff and good honest service will always keep you coming back!

Laura Anderson

We recently bought our 2017 4Runner from Heffner. Our sales guy, Matt Bishop, was amazing, very friendly, very helpful, very patient, and even made sure my bluetooth was connected before I left the parking lot. Nice little touch of a big red bow on the truck when we went to pick it up, awesome. If you are looking to buy a used vehicle go see Matt at Heffner, he'll help you out.

Jovan Skorup

The easiest car buying experience we have had to date! Halil was knowledgable and provided excellent customer service. He gave us a tour of Heffner Toyota's impressive facilities and reinforced our trust in Toyota. Would definitely recommend other' to shop here.

Hidden truth

I had an accident with my Toyota . I took the car to Heffner after trying few Toyota certified body shops in Toronto I couldnt trust any. I came back to heffner and Rob Balic was the one who made me love Toyota Heffner he took care of every single thing perfectly he always responded back on time and with detailed information. He was patient and extremely kind. I was very much satisfied. My car was given back to me just like its first day. If you need to have your car repaired look for Rob Balic he will take very good care of the matter.

Shelley Einwechter

I had a great experience at Heffner Toyota, my sales person Matt Bishop made my experience fantastic! Friendly, went out of his way to provide the best possible customer service to me, was honest, not pushy and was able to get my vehicle purchase to me as soon as possible! When shopping for my next vehicle will absolutely be shopping here and referring anyone I know looking for a vehicle !

Austin

Bought a used RAV4 from this dealership and was given excellent service for the test drives and sale from Rob. I highly recommend this dealership as they have some of the best cars and representatives.

Bruce Sim

Hi there, I just want to let you both know that I purchased a 2021 RAV4 Hybrid Ltd last Wednesday from Jerry Smith. I have never purchased a Toyota before and was interested in a RAV4 Prime that just was not available in the foreseeable future. I researched other vehicles and went to numerous dealerships including another Toyota dealer closer to where I live. I was not having much luck finding a suitable vehicle or knowledgeable and friendly staff. A friend of mine told me to see Jerry at Hefner’s. From the moment I met him, I knew that he really loved his job and there was a reason he has been a valued employee for the past 40 years. He was friendly, engaging, knew his product and wasn’t pushy. He has made me a loyal customer. I would be remiss if I didn’t thank Barbara Shaw as well for guiding me through the process. I will be sure to recommend your dealership to anyone in the market for a motor vehicle. I am sure you have received a plethora of satisfied customer messages but I just wanted to take the time to thank you and your team for their excellence in customer service.

Jon Balfour

I had a great experience at Hefner Toyota. Mellisa Young was very helpful with the entire process of buying a new vehicle. Knowledgeable and pleasant to deal with. Thank you and I’m really enjoying my new Highlander.

Scott Sullivan

I picked up my new 2020 Highlander last week and couldn't be happier! Matt Bishop was amazing to deal with...friendly, knowledgeable and great communication during the entire process. It took a little bit of time to make this decision but there was absolutely no pressure from Matt. Mellissa Verrette was a pleasure to deal with as well during the financial portion of this transaction. Overall a great dealership experience, would definitely recommend!

DANGERBOTTLE

Bought 2 vehicle's from Heffner and always had service through them including oil changes. I bring one of the older vehicles in for our regular oil change and they say that the oil pan needs to be replaced because the drain plug does not thread on the oil pan any more. I asked how this happened and they said it is a wear and tear item. I ask them to check back in our history and found out they tapped our oil pan years before this and was never told why? Well the only way for the oil pan threads to go bad is cross threading or way over torquing the drain plug. Why don't you ask one of your mechanics, I am sure they would know. Oil pan threads and drain plugs can last thousands of times going in and out. Can't trust them for simple service and then don't own up to any wrong doing even though the proof is right there in their own notes. Service of our Toyota vehicles will be taken care of somewhere else. UPDATE: Heffner has reached out to us and in good faith worked out a solution for both sides that makes the most sense. Things did not go well for us at first, but Heffner made an effort to do right so I have updated the rating from 1 star to 3 star.

Angelo Neziri

I bought my 2020 Toyota Corolla last year and the car has been amazing. Henry Kim, who was the sales person that sold me the car was awesome. He was very friendly and helped me with everything I needed. The Service and sales teams are all amazing at their jobs and are very professional when dealing with customers. I would recommend anyone that is in search of a new or used vehicle to stop by and check Heffner Toyota for their next vehicle purchase. You won’t be disappointed.

Western Driveway Sealers

I just purchased a new 2021 Toyota 4Runner Nightshade edition and am extremely happy with the vehicle and with the entire experience at Heffner! My salesman Kevin Rego was very helpful and key to the deal. I am from London, and will send all of my friends and family there for their next vehicles for sure. Thanks again Kevin! Carlos

Mark Karjaluoto

This is an odd review as we didn't ultimately buy our car from Heffner. While another vehicle fit the checklist better, I found the experience at Heffner (and with Richard Guanzon in specific) was among the best of our year-long search for a vehicle. Richard was responsive, helpful, and provided a very reasonable and clear quote... quite refreshing compared to some of the nonsense we dealt with at other dealerships. In this case, another vehicle fit our needs slightly better than the Rav4 we were considering. But when we are in the market for another vehicle, Heffner would be among our top choices.

Heather Verhulp

After being in a total loss situation I needed to find a new vehicle quickly that fits my budget. I wanted something reliable and comfortable. I decided to check out Heffner Toyota and met my sales rep Hilal. He found exactly what I wanted …

Gary Curtis

Our Toyota purchase is one of those "long stories". It started about 6-months ago with us going into Heffner looking for a replacement vehicle for my wife, possibly a Camry. Jake Hebscher helped us from Square-1 and he was patient with us and fed us all the information we needed to make a decision. After the whole process we decided to put the vehicle purchase on hold. Well, four months later we decided to my replace my vehicle. We went back to Heffner Toyota and met with Jake again. Once again we pulled information and test drives together with Jake's assistance and patience. At the end of the process we drove away with a Highlander hybrid. Jake's patience and guidance had paid off for him and for us. We have been driving our Highlander for about 2-months now and we are both very pleased with the purchase decision and for the follow-up from Jake, which has been above-and-beyond. This is our first hybrid and our first "new vehicle" in more than 8-years, so it's safe to say that our Highlander is loaded with a lot of high-tech features that our other vehicles don't have.... Jake has patiently assisted us with NAV and other hybrid related questions since the day we picked it up. Thank you Heffner and a big thanks to you Jake for all your help both before and after our Highlander purchase, Gary & Tracy Curtis (Kitchener)

Tyler

Purchased a RAV4. Cory and Melissa were excellent. Unfortunately, when doing a transfer of ownership, I didn't receive the ownership of the new vehicle. I was assured it was sent in the mail but never actually ended up receiving it. I called and asked a couple times regarding this, and was told it was being looked into. Nothing ever ending up coming from it, and I still haven't recieved it. Going to have purchase my ownership again now.

John Smith-Main

Just purchased my Tacoma at Heffner Toyota...Simply an overall great experience! I had the pleasure of dealing with Matt B. It was refreshing dealing with someone that is personable, knowledgable and truly passionate about the product he sells. If you're thinking of buying your next vehicle anytime soon, do yourself a favour and give Matt a call, you won't be disappointed.

Adam Long

My experience at Heffner Toyota with Kevin Rego exceeded my expectations. I had high expectations due to previous experience purchasing my spouses car with Kevin and he delivered again. Frequent updates on the delivery status of my order, delivery ahead of schedule and flexibility on scheduling pick up times were all much appreciated. Minor bumps in the road with a miscommunication on the bug deflector add-on as well as an air leak somewhere on the right side of the car however I am confident these will be corrected with the same urgent service. Thanks Kevin!

Alberto Betancourt

My Dad just bought a Toyota Rav 4 at Heffner Toyota. We dealt with Melissa Young for the car negotiation and purchase,, and I can truly tell you she is a great sales associate to deal with. Not only knowledgeable and proactive, but gifted with patience, which I consider a important quality that seniors or people who know nothing about cars value the most when purchasing a car. My Dad does not speak English fluently and made about 4 trips to Toyota to see Melissa Young asking exactly the same questions before making the final decision to purchase the car. He wanted to make sure he was investing his money right and as "annoying" as it seems, Melissa was always willing to explain to us again, to guide us, to speak slow for my Dad so he could pick up a bit of the conversation. So, if you are looking for a kind, knowledgeable and proactive sales associate, I suggest you go with Melissa Young. She is great, and even still check on her clients after the purchase is done, to make sure you understand how to use all those tricky and technologically awesome features new cars are equipped with.

Alyssa Roberts

Went to get an oil change here yesterday. I have come here before because I love how fast they are. However, when I went to get back into my car, the tech was still sitting in my car trying to reset my oil life. He was literally just …

Marta

One of the best customer service experiences I have ever received! Who would have thought it would be buying a used car AND during these COVID times. Sal was super friendly, accommodating and honestly went above and beyond. Thank you for treating everyone that walks through your doors with the upmost respect and kindness.

Christy LeRoij

"Highly recommend Melissa Young and Heffner Motors!" Purchasing a new car, like buying a house, is usually a very stressful experience. It was the complete opposite at Heffner Motors Limited in Kitchener, Ontario! I research everything, every possible detail, to be 100% confident of what I want and expect. As I am new to the area, I thoroughly researched auto dealers, both on-line and word-of-mouth informal chatting. Once I had made the final decision re which vehicle I wanted, a 2019 RAV4 Hybrid, I focused on the dealer. I made an EXCELLENT decision to purchase my new car from Heffner Motors. From the moment I walked in, customer service was outstanding. The product advisor I was directed to, Melissa Young, was phenomenal! She answered all of my numerous questions and provided excellent resources. If she was not 100% certain, she immediately enquired from other advisors. During the follow-up brief negotiation process, Melissa responded to all email enquiries immediately, answered all questions, and provided additional information and on-line links. Negotiation was straightforward, and I never once had that unease that always came with buying a car in the past. Sarah Cooper, Financial Services Manager, clearly explained all vehicle options, but did not apply any pressure to purchase. Even after the sale, Melissa has continued her outstanding customer service, giving generously of her time to answer numerous tech questions, etc. I highly recommend her, and Heffner Motors Limited if you are in the market for a new vehicle. And btw ... I love my new RAV4 Hybrid!

Lowell Shoemaker

I went there today to purchase a part they told me was in stock.After I drove an hour to get there he told me that it was his mistake, they don't actually have it and wait another week or so to get it.4years agony girlfriend bought a car from them. The salesman was polite and friendly but I could tell he was phoney.Part of the deal was they would fix the scratches on the roof and new tires for safety.The scratches are still there and the tires were new but why put on winter tires in June?

Kanadiangirl

Our family has been going to Heffner Toyota for maintenace and new sales for almost two decades. They really do take care of their customers. Cory, a sales rep, is just fantastic. We always go to him! Lisa, in the finance department has been extremely helpful. The service department washes your vehicle each time, there is free coffee or hot chocolate while you wait, and payment plans if you should ever be met with an unexpected, huge bill. We have just never experienced such good customer service all around!

Amanda French

Matt Bishop @ Heffner Toyota is an absolute ROCK STAR! He makes everything so easy and you don't feel pressured or harassed. We just purchased our 3rd car from Matt yesterday and we are beyond happy with our experience. Thanks Matt (& Lisa!) for making everything so easy! I LOVE my new car! :)

imhere4 music

Jim Holyome is committed to provided the best experience possible. He offered and explained all the features, values and benefits for my new car lease, and made me feel confident in my decision. I would recommend Heffner Toyota's sales and service team to my friends and family.

N Nas

LIVING IN CAMBRIDGE I HAVE BOUGHT USED TOYOTAS AND LEXUS FROM HEFFNER OVER A LONG HAUL OF TIME . THEN I MOVED TO TORONTO. I DRIVE FROM TORONTO OVER 100 KM TO GET TO HEFFNER BUT YET NEVER GO ANYONE ELSE EXCEPT HEFFNER. REASON? FROM EXPERIENCE I CAN TELL YOU THEY WILL NEVER CHEAT YOU. THEY ARE THE MOST TRUSTWORTHY, MOST EFFICIENT DEALERSHIP FOR BOTH TOYOTA & LEXUS . THOROUGH PROFESSIONALS.

J. Fernando Reyes R.

We visited several car dealers in the region to get a new car for my daughter, but we couldn’t find the help we needed. But, when we came to Hefner, we found the best guys. We ended up buying not only my daughter’s car, but also another one for my wife, due to their excellent customer service. They really helped us to choose the best options for our family. It’s been already a year since we bought our new Corollas and every single time we go there for a scheduled service, we get the same great customer service. We really recommend this Toyota dealership above any other one in the region.

Cristal Beadle

We just bought our new Toyota Tundra! We love it. Michelle was awesome to deal with and she made it so easy. Thank you! Thank you!

Junior R.

Stoped in for a quick oil change, in and out like a fidlers elbow...lol.... Melissa, the young girl who greated me, was amazing!! Friendly and professional. Great experience ! Keep up the great work. Thank you! J.R.

Kenneth Wismer

We are always completely satisfied with our experiences at Heffner Toyota. Since our purchase of a new 2014 RAV4, we have returned back to Kitchener for all of our regular maintenance, and the practice continues with our 2019. The staff members are are always courteous and professional - both in sales and service. The waiting room is very comfortable and pleasant, which is important to out-of-town clients like ourselves. Did miss my coffee and those incredible cookies, thanks to the Covid protocol

Lisa Clayton

I purchased a new car on February 23, 2021. I never expected buying a car to be fun or comfortable. I didn't expect to laugh so much. But Michelle made the experience all that and more! Thank you for making this the best customer service I have ever received!

Sharon MC

I bought my car from Heffner Toyota and was quite pleased with the overall experience. It felt very easy (I dislike the car buying process), and I found the exact car I wanted. Matt walked me through the entire process & answered all of my questions without hesitation. I would highly recommend Heffner if you are buying used or new! Five stars!!

Marek Lenartowicz

Place is fantastic as a dealership. Quick oil change took 45 minutes, so it was a bit on a slow side. But I made it to work on time so everything is fine. I've got the reply. Wrong one! I was first customer there and when service opened at 7.00 I was first in. Took few minutes to go through paperwork and that was fine. Next 40 minutes I was waiting for my car and watching.... not much being done to it. Oil change, from start to finish should not take longer than 15-20 minutes.

Marilyn Wright

We had an amazing experience with Heffner Toyota Used Car department. We were referred to Heffner by a family member and we couldn’t have been more pleased. Matt helped us find two perfect vehicles. He knew we were contemplating buying so he kept in touch with us as their stock changed. Matt also met with us on his day off to help finalize a purchase. Their entire staff do great work. Within 2 weeks we had two new vehicles in our driveway. We are so impressed with the professionalism we received from Matt and would definitely recommend Heffner Toyota as they are now our dealership of choice.

Dan Robinson

Hi Service Dept: I recently tried to book my 2016 Hybrid in for 104, 000 Service 1. I was told I wouldn’t be able to get an appointment for a month because of winter tire change overs. I’m sorry your suppose to be a professional Auto Dealership. If you can’t figure out how to keep the scheduled required service on track for your thousands of customers cars and keep the tire business separate your service schedules you have a serious problem. I had to take my car to my regular mechanic to keep my service schedule on track. If I had of skipped this service as was suggested by your service girl and something was not right with my fluid levels who would have been responsible if something caused damage to my car? I know the answer me because I didn’t keep my service on schedule Not the dealership I choose because I thought I could count on the service department to keep my scheduled service of my hybrid on schedule. Very disappointed in Heffner Toyota service department don’t think I’ll be buying any more cars and may even switch my service to the mechanic that got me in in 2 days. He pulled up all the Toyota Service procedures on his computer and proceeded to do the service according to Toyota Service Standards. Way to go. Love the car not impressed with Heffner I guess I’m not part of the family!

Yvonne Browning

Our experiences at Heffner Toyota have always been positive. Matt Bishop has worked with us to buy two vehicles now personally. Our daughter and son in law introduced us to Matt as they have purchased four vehicles from Heffner. We found it an experience of going to see a good friend. Matt is friendly, honest, prompt and patient. We looked for a vehicle in the spring and decided to wait until fall to buy. There was no pressure and when we were ready, Matt was right on top of what we needed. We love the friendly, reliable service and feel we are supported by the Heffner team. The vehicle was used but like new. We definitely would buy from Heffner again.

Lindsay Bodden

Jerry was a pleasure to deal with. He was very friendly and was not pushy at all. The whole experience at Heffners was easy and stress free. It was the best experience I have had purchasing a car. I would highly recommend Heffners.

Stan P

I have purchased 2 New and 2 Used Toyotas from Heffner and have always been impressed by the pleasantness of the experience and the professionalism of the staff. In particular sales rep Brian Arneil has been my "go to guy" for the last 2 vehicles and I would certainly recommend him to anyone for an honest, no pressure experience to find the right vehicle for you.

Barbara Daly

Was awesome to deal with women from the start of my experience when I called to cancel my snow tire swap because I had been rear-ended and my Sienna was totalled, to the end when I worked with Michelle to purchase my new "Cab Sav" Rav4. Thank you for a great purchasing experience.

Ellie Cameron

I have to say that after driving a Honda for pretty much the last 20 years, I was sceptical about switching to Toyota but after buying a Toyota CHR, it is by far the best car I have ever driven! That said, not all Toyota dealers are equal and the Heffner dealership outshines the others by far. Their friendliness, professionalism and knowledge is something that I have never experienced before and I cannot sing their praises enough!!! Thank you Heffner Team!!! You are greatly appreciated!

Judy Geraghty

I just picked up my RAV 4 Hybrid vehicle. Our sales rep Michelle Whittle went above and beyond to successfully source a trailer hitch allowing us to go on our vacation. Many thanks Michelle for this effort to make our trip the way we hoped for. And, thank you for all your time familiarizing me with the MANY features of the car. Our experience with you was top of the line and so appreciated.

Bill Zister

Completely dysfunctional between sales and service. I have bought three new cars here and don't know why I went back, I have been disappointed with the service every time. Bought one car from another dealer and the experience was much better, i only went back to Heffner because I went to high school with the sales person. Service department is the worst I have ever experienced.

Ann Childerhose

We had a great experience at Hefner Toyota. Sal and Melissa were great to help us out with the purchase of our new vehicle. They were patient and provided us with all the information we needed. We have dealt with many dealerships over the years and Hefner has provided us with the best experience yet!

Alan Coughlin

I was most impressed with Jake our sales person. Very well informed on options and how to get the best mileage and performance from the 2016 Rav 4 Hybrid. No pressure sales conversations and high trade-in value for my used truck. Jake was very respectful and knowledgeable. Behind the scenes support personnel very professional. I would recommend Heffner Toyota. My partner was impressed that Jake didn't make her feel intimidated through the process. He didn't play games, but was honest and clear.

Joe

I picked up a brand new Tacoma that had a faulty rack and pinion from the factory. It took toyota 2years to diagnose the problem correctly. When they finally realized it was a faulty rack and pinion they replaced it under my extended warranty then charged me over $100 to complete a wheel alignment that was needed only because they replaced the rack. I should not have been charged for the alignment, I should not have had to drive the truck around for over two years with a clunk in the steering, and I definitely should not have had to leave the truck with them twice before this so they could replace a part that wasn’t the problem, yes they replace the same part twice before diagnosing the problem as the rack. I have been in and out of this dealership more than I should have been with a new vehicle. I have not left any reviews yet because I wanted to wait until my warranty was complete to see how they treated me throughout the warranty period. This is a first review of many. Not all of them are negative but I thought I would start with this one. My truck was delivered with problems and it still has problems. My next review will talk about the heater fan motor that they claimed to have replaced. Well, I just found out that google won’t allow me to post multiple reviews about a company. That’s Unfortunate for Heffners. I have had some positive experiences while visiting the dealership but considering my truck still has the issues it had when delivered to me, my overall experience with buying a new Toyota has been negative so I’ll have to stick with the one star review.

Eric Hiebert Rempel

We have always found Heffner's service department to be honest and reliable. I had a flat tire in the evening and needed the car for a longer drive the next day. The spare tire would not have been a good option. On the Heffner website was a messaging box. I sent in a message and got a prompt reply. I was able to arrange an early morning appointment the next day and was on the way with everything fixed up.

Caron Logel

We just dealt with Matt Soloman from Heffner Toyota, Kitchener. We could not have meet and dealt with a more knowledgeable and friendly salesman in our life. We have made many deals with many other dealerships in the past, and Matt.... "You are the best!" Thank you for everything! We love our car! Caron and Rick

Michael Hubert

I went there in hopes of looking at a particular used vehicle they had. Unfortunately it was already sold. My sales representative Matt Bishop showed me some other options and convinced me that I would love a Toyota Corolla they had in the lot( I was driving a 2000 Honda Civic for 14 years) He was absolutely correct! He was no pressure and an awesome guy. I highly recommend Matt and Heffner Toyota if you are think of purchasing a new or used vehicle

M P

We stepped in Heffner Toyota and was greeted by Michael Morton. From the beginning he was very considerate and knowledgeable on the rav4 hybrid my parents were interested in. My parents were very impressed with him and ended up purchasing 2018 rav4 hybrid. We are more than pleased with his service and would recommend him to anyone who is looking for an honourable service. Thank you again! Amazing experience at Heffner Toyota.

Amber Hallman

What can I say? Searching for a new vehicle is incredibly stressful. Adam Linka was the Sales Advisor and I can confidently say all our stress just washed away. He was kind, respectful, and really took the time to get to know our needs. If you are ever looking for a new vehicle be sure to contact Adam Linka!

Heidi ryan

I have been with Heffner Toyota since 2007 and have had nothing but excellent experiences. Michelle Whittle has been my sales rep and I highly recommend her as she is very knowledgeable about everything, she is also very down to earth and isn't pushy to make the "sale" Whether I am using the service facility or browsing for a new car I highly recommend Heffner Toyota.

Ken M

Rheal was the best car salesman I have ever dealt with - honest, friendly, and very thorough. He took the time (1 hour) to explain all of the features of our new car and he also took us on a tour of the dealership to meet the sales and service manager. I would highly recommend Heffner Toyota.

HBA123 DIL

Horrible service today, when I came in Cody was at the front desk for the oil and lube department. I came in and thought i would be assisted with my oil change, but instead he started to talk with 2 of his co-workers (who did the oil changes) about what he will have for lunch. Overall his performance was very poor, I went to purchase a coffee as I had just got off work and the kind people behind the counter advised me it’s free with an oil change..... After a long wait he handed me my keys and told me my cars ready. I looked around to see that my car was not in the lot, he then got a coworker to tell me that my cars parked outside? This is my first ever bad experience with Toyota. I have never had this problem before, i really hope management followed up with this service issue.

NAT B

I would like to commend and recommend Jeff Moore and Matt Solomon. I can't say enough how committed to the clients beat interests these guys are. Toyota's on their own are fantastic vehicles however dealing with people who are honest and positive makes the experience that much more reassuring. After 4yrs and two Rav4's we unfortunately had to choose a new vehicle due to new needs. Right to the end Jeff and Matt were outstanding. If we could have stayed with Heffner we would have. The service department is also acceptional. Thank You!

Virginia Palin

Heffner Toyota was quick with my express oil change and insert replacement. They washed my car gave me a cookie and coffee and really paid attention to me as a customer. It was my first time visit as a new resident of the city. I will definately make them my go to shop.

Ange Grace

We bought a 4 runner through Heffner a few years ago and are always so happy with the service team. A month ago we bought a used Sequoia through Matt Bishop. Matt is helpful, friendly, knowledgeable and NOT pushy AT ALL! We actually worked with him for a few months before we made our decision. He was very patient. We have recommended him to our friends and will continue to do all of our servicing and purchases through Heffner and Matt! We love the Sequoia Matt and are really pleased with your no hassle approach! Mark and Ange

Carol Stumpf

Recently purchased a pre-owned Prius Prime and I am so happy with it. Trevor Hart was a great salesman. He answered all my questions and I couldn't be happier. Thank you Trevor.

Colleen Watkins

I Bought my first car a week ago from Heffner in the used section and had such a great experience. Matt Bishop was a great and knew a lot about the car I ended up getting and went above and beyond to make sure we got to take the car home sooner then we expected! I really appreciated him answering questions for my insurance company and sending off everything they needed so I didn’t have to worry about it. I’m very pleased with the service I received from them and extremely happy with my matrix!

Maty Alemteku

I went to buy my first ever new car from Heffner Toyota and I met the sales representative Michael Morton who treated me very nicely and gave me the lowest price which practically no one could beat when I was shopping around afterward. Although did get one lower offer (a couple hundred lower) after I told the sales man the offer I already had, the good treatment I got from Mike convinced me to go back to him even if I lose a couple hundred dollars. Thanks Mike.

Sheril Stinson

I just had an oil change on my Rav4, through the quick lane, and they offered to wash my vehicle, which was a pleasure to have this done. When I went to pick up my vehicle, I noticed that the license plate was missing. I went back in to see if it came off in the carwash, and the young Tech looked for it and found it for me, he then offered to put it back on for me. He (Scott), was polite, and professional, offered the Heffner cover plate, saying that I was part of the Family now, and installed the plate and cover. More than pleased with the service and the professional approach to solving my problem. Thank you Scott, you are going to do well in this business.

frank schwab

I had bodywork done on my car this past April and they did a great job. About 2 weeks ago the glass part of my mirror fell off and I went back to Heffner. They said that it must be been faulty and replaced it no charge. The staff is very courteous and friendly.

Allan Khan

My recent experience in purchasing my 2017 Rav4 hybrid was both seamless and effortless. Sal and his counterparts Melissa in finance and Rob in detailing exemplified a consistent professional ethic and integrity through and through. The Heffners did great in recruiting such individuals to compliment the legacy of the business. Heck I wouldn't mind working here lol! Thanks once again for outstanding service. I'll be back once we get another driver in the household!

Back Country

Recently bought a brand new fully loaded toyota tacoma sport with cash and after the extended warranty was well over 50k. Apparently a "rock" hit my compressor and it sprung a leak so no AC...and no coverage from my extended warranty that cost thousands. Also, had a mouse nest in my engine filter box, they called and asked if I would like it removed for a fee even though the tech already had it open...I then said I would deal with it if it was extra charge. Took me less than 2 mins to open the hood, open the box cover and pull out the nest. Was surprised that they wouldnt just take the 10 seconds to pull the thing out while they were looking at it instead of taking 5 mins to call me and ask about it. I suppose quality of service for clients who just bought a new new vehicle isn't what it used to be.

Dennis Metzzger

Very good service and support when buying a new car. It was a good experience. One issue we found out when we went home was that the window controls on the drivers side for the right hand side of the car do not work. I am sure from past experience this can be fixed quickly.

Brian Kenney

Awful experience with Waterloo Toyota claiming they could not do anything about my airbag recall and no one province-wide could. Seemed fishy so I called Kitchener right after and they made an account and booked it for me no problem. My next Toyota will be coming from here instead.

rhonda dostal

I recently purchased my truck from Heffner Toyota. Adam was the salesman I dealt with. He made the whole experience stress free. He easily related to myself, was informative and professional. Adam is laid back which made it easy to be honest about my needs. No one wants to deal with pushy sales people. He is knowledgeable and made it feel like I was conversing with a friend. He found a vehicle to fit my needs, wants and budget. I would recommend to anyone looking for a vehicle, to check out heffner Toyota and ask for Adam. Brent C. - AkA, a very happy truck owner.

Glen Tranter

Jim Holyome' Helped me and my Fiance purchase a replacement vehicle here today actually we picked it up he was a great car salesman wasn't pushy was very helpful were quite happy with our new car. The only downside was they claimed to have a massive inventory and did not have either of the first TWO colors we chose. Nonetheless was a great experience and we are quite satisfied with the color and purchase.

Sarah Wilkinson

Marc and Mellissa at Heffner were very kind and responsive! They worked hard to get my vehicle prepped and ready to go home in only a few days. I love my vehicle - thanks so much for all your help.

All Yall

Not a place worth spending your money for service. $100 per hour is an insane cost for an oil change that takes 2 hours. I had an appointment to replace a passanger air bag and upon return inside of vehicle was scratched during removal and first thing manager said "my guys didn't do it". I was beyond frustrated that I've refused to have the repair. Service management should be reviewed and for horrible customer service.

Catherine Payne

My husband and I recently purchased a previously owned car from Heffner. We worked with Jim H. over the period of a week or so to come to a final decision and were so appreciative of his patience and understanding as we worked through the process. We are just thrilled with our choice and the service we received from everyone at Heffner especially Jim and Danielle. We love how involved you are with the community and as senior citizens, we appreciate knowing that we can continue with you for service and that you have our backs! Many many thanks for all you did assist us with this big decision!

Tim

I was buying my first ever new car so obviously I was bit nervous and had many questions about the process. I saw Melissa, she answered all my questions and seemed to genuinely care about the decision I was making(she didn't want to just make a quick sale). So after going to a bunch of different dealerships, I decided on going with the Toyota Corolla Hatchback and absolutely love the choice I made. Melissa made the process very easy and fun. At no point did I feel pressure to buy a vehicle from her. All around a positive experience!

Bob Hart

I recently took my car in for its first service since COVID 19 came around and was totally impressed by the way Heffner has set up their facility for customer and employee safety. As usual the service itself was great with everything explained to me beforehand and completion in the time promised.

Barry Marshall

This Toyota branch has excellent customer service. There is plenty of space in the waiting area to social distance. The staff are all exceedingly kind, and it is well maintained. There is even a café inside in case you get hungry or thirsty while waiting.

Diana Nercessian

All of the staff are very friendly, and I had an amazing experience dealing with Jason for my new car first service appointment. He was very professional and efficient in assisting me and so helpful with any questions or concerns I had. I highly recommend everyone to deal with him!

Gregory Soldink

Matt Bishop and Sarah Cooper helped me purchase my first vehicle and I couldn't have asked for a better experience. They were knowledgeable, friendly, and thorough. They resolved all my questions and concerns, and provided me with peace of mind. Matt even handled the majority of the details with insurance which made it that much easier. I highly recommend this team at Heffner Toyota.

Karin McGeoch

“Over the last 13 years my husband Ross and myself have purchased 3 cars and 1 truck from Brian Arneill at Heffner Toyota and could not be more pleased with the total experience. This is not even counting a hand full of relatives who have also had the pleasure of purchasing a vehicle from Brian over the last few weeks/years! In every case, Brian has met or exceeded our expectations on price, quality, and schedule. He is an excellent communicator throughout the buying process, pointing out the choices and options available, yet never is pushy or intrusive. He listens well and is sincerely interested in his customers satisfaction, not just his own profits. When we pick up the vehicles, they have been thoroughly checked out and are road ready without hassle…We have found dealing with Brian to be a breath of fresh air, honesty and integrity. He makes the car buying experience easy, and we will continue to call on his services in the future. ”Once again, thank you for your splendid customer service skills, Brian! Many thanks to you and your wonderful crew for the kind, courteous, efficient and friendly treatment we received when purchasing our automobile." It is not very often in this day and age that a car sales person goes out of their way to help the customer in the way that you continue to do. Your honesty and flexibility during the sales process and your continued personal service following the sale, will keep us coming back to Heffner Toyota. We will also continue to recommend Brian and Heffner Toyota to all our friends and business associates. "Thanks again for making the purchase of our new 2017 Corolla XSE a pleasurable experience.” --Karin and Ross McGeoch

Earnest Tom Joseph

I have unfortunately purchased a 2021 rav4 from here as it is the closest toyota dealer near me, and the experience was terrible. My car is financed by scotiabank and I agreed to go with scotiabank was considering the convenience that i can do transactions using the mobile app. But the finance lady Barbara was careless and made errors and messed up the file hence i cant check my balance or make extra payments. I have also brought toyota ecp for the car which comes with 6 free services. I was surprised to know that they have suspended it when I brought the car for first service. I have e mailed them about it and there is no response from their side. I have also did rustproofing had had residues left on my wheels and center cap when i told about it at my first service they told me to use rim cleaner. Giving car for service is another nightmare. I asked them to do oil change on my car as per factory 2018 and up camry and 2019 and up rav4 are supposed to use 0w16 grade oil. In my case they have used 0w20 grade in a brand new car. And when i asked about it they just said they were out of stock. This seems like they may use windshield washer fluid in brakes if the brake fluids are out of stock.

Rosemary Feiler

Your salesman Matt was able to accommodate our late request to view and test drive a car. His service was knowledgeable, thorough and friendly. We would highly recommend him.

Pauline Mumby

Always a great experience with Karen Savage (sales) Karen is someone who goes above and beyond for her clients and makes you feel comfortable. Would highly recommend asking for Karen on your next sales visit!!!

Hal Griffith

We purchased a new car from Jerry Smith this month, Jerry provides excellent service, describes everything about the vehicle we need or wanted to know with no pressure. This is our third Toyota and we really like the reliability of them and the service we receive from Heffner. It is always pleasant to deal with Heffner Toyota.

Chantal

This was my first time financing a vehicle (after buying used outright in the past), and my partner and I had a great experience! I initially inquired about financing rates online, and was treated seriously and with respect from the first email. We worked with Rob to buy a fantastic used vehicle (that was pretty much new), and we felt very comfortable throughout the entire procedure. I was nervous coming in and making the financial commitment after a stressful day, but was reassured by the first visit. Rob answered all of our questions in a very knowledgeable and professional way, and was friendly and courteous throughout. They go above and beyond as well- we received extras like coupons for free oil changes and included the set of winter tires the vehicle came in with! Thank you again to Rob and the Heffner Toyota team!

Jerzy Jasiewicz

The experience of purchasing the new car from Heffner Toyota was great. My wife and I, we dealt with Jake Hebscher who helped us in the process of selecting a vehicle with calm, patience and no pressure. He was friendly and knowledgeable, answered all our questions and made the whole experience easy and stress free. We bought RAV4 hybrid and are happy with our choice. Thank you. By the way, we admired the drawing of the car on Jake's desk. Artistic touch can be useful in any profession.

Zman Ray

My experience with Heffner's Toyota has been first class from the purchase made with sales person Kevin Rego to the after sale service. This company is does their best to make your purchase experience very personable and the service department is organized efficiently so you feel very confident that your vehicle is treat with care and expertise. I highly recommend anyone to go and see for themselves the professionalism this company offers to all of their customers. Ray Singh

Lisa Bouffard

We brought our beautiful “old girl” Sally in unsure that they would be able to fix her... The service advisor Jason was AMAZING!! He was able to guide me through the process and we were able to save our baby!! Thanks Toyota again for a GREAT customer experience!!

Shirley Fagan

Recently had the experience of buying my own car for the first time. A friend had recommended I work with Jerry Smith, a long time employee at Toyota. As it turns out, Jerry was the best choice I could have made. He was thorough at explaining all the options and I am delighted with my new Toyota RAV 4 XLE. It has e verything I wanted in a car. He was patient and thorough in teaching me and helping me learn to use all the new technology. I would sincerely recommend Jerry Smith to anyone who is a little nervous about buying a new car.

MARK SULLIVAN

I recently purchase a 4Runner from Matt Bishop, which was the second vehicle I've purchased from Matt since dealing with Heffners. Matt is great to work with - I never felt rushed in making a decision, and I truly felt Matt was in it for my best interests as a customer. I strongly recommend this dealer ship, and especially Mat Bishop - great sales person to work with!

Rick Haier

We purchased a used Toyota Sienna - experience was great with Rob and Melissa - sales process was low key and we were provided with all the information required to make a good purchase decision. Vehicle was ready when they said it would be with all ownership and licensing handled efficiently and accurately. Vehicle was spotless and ready to go. Overall, a great experience.

Tori Morrow

Heffner Toyota is the place to purchase your next vehicle. Jake, in particular, is a diamond in the rough when it comes to sales. He is genuine and makes the entire experience of purchasing a vehicle, enjoyable. He truly goes above and beyond for his customers. Heffner’s Service Department is also top notch, offering a great team who perform their work with the highest integrity.

Tyler Oberholzer

Sal was a huge help in assisting me find a vehicle. He asked questions and was the first sales rep i dealt with who actually listened to my needs as a consumer. Even after my purchase he continued to follow-up with me and stayed in contact to ensure I was happy w my purchase. I highly recommend Sal and Heffner Toyota. Thanks again Sal!

Johnson Nguyen

Toyota emailed me to complete a voluntary survey of my experience and this was my response: Upon purchase - There was a few paint chippings when I first purchased the car and I was told to head over to the body shop to get a paint pen to fix it. This was a brand new car and the paint should have been flawless, but to add insult to injury; the body shop told me it was be ~$10 for the paint pen which doesn't rectify the paint problem at all. I talked to the car salesman that had to 'jump start' my car upon pick-up (embarrassing) and he did not do anything about this problem. Also, my family never did receive the refer a friend $50 gift card. Oil Change - I took my car into the dealership (Heffner Toyota) for a scheduled oil change and was expecting the usual ~30mins. it takes to change the oil. After about an hour of waiting at the cafe area I was told by a service worker that my oil pan drain plug had been stripped from the previous oil change which was also done at Heffner Toyota. They did not have a spare oil pan drain plug at the moment so I ended up waiting over 2 hours for a simple oil change. Needless to say, I haven't been back to this establishment for an oil change ever since. Body work - The car was in a minor front end collision where the opposing party was at fault. I called my insurance to see who they deal with and they listed Heffner Toyota as one of the options. I scheduled an appointment with the body shop, dropped off my car and went home. The front bumper was replaced and the paint match was impeccable; however, the alignment of the bumper was off and the headlight began to dig into the bumper paint due to misalignment. The front end damage from the accident was more cosmetics as the other car's muffler tip dug into the bumper leaving a dent/scratch and the bumper alignment itself was perfect beforehand. I called and scheduled another appointment with the body shop to remedy the problem and when I picked up the car everything looked great again. About a month passed by and I was driving on the highway and heard a loud noise like I ran over something. I pulled over to check out what it was and I had tore off the entire passenger fender liner. Upon further inspection, I realized that they did not secure the bumper to the fenders via plastic clips that were originally on there. The plastic clips holding the front cover to the bumper were not put back and instead just loosely 'tucked' in place. As they were loosely tucked in place, the passenger fender liner had ended up getting caught under my tire and ripping off entirely. The clips themselves are quite expensive so I ended up zip-tying everything up underneath and called it a day. Furthermore, the bumper is now sagging and the headlight is scratching the bumper paint once again. I have not contacted Heffner Toyota ever since the bodywork incident, but if anyone from my family, friends and whomever asks me about Heffner Toyota; I will without question tell them to go elsewhere.

Rob Clement

Not impressed with how Toyota stands by their product. We bought a new Rav4 here a year ago. There had been issues with the floor in the cargo space collapsing went anything had been put on it since we bought the vehicle. This was repaired a short while ago and covered by warranty. Unfortunately last week the floor collapsed again while carrying roughly 80 pounds of salt. This time the little plastic runner that holds the floor cracked. Took it in to get "evaluated". During the evaluation it was suggested 1) there might have been a crack I hadn't noticed and the weight of the salt made it worse 2) maybe it was worn over time (about 14 months) 3) well it's been cold and that might have made the plastic brittle or 4) that I was negligent on how I put the salt in ( I was not) Three of the 4 suggestion would imply there was an issue with the plastic piece. That there had been a reoccurring issue would suggest that as well. The dealership refused to cover as a warranty, I was told they called Toyota to confirm that it would be covered. I called Toyota customer service afterward and was told specifically that warranty claim are decided at the dealership level and that Toyota itself has nothing to do with it. My only recourse is to take it to a different dealership, pay for an evaluation and maybe that dealership would process it under warranty. A vehicle like this should be able to handle heavier items being placed in it. Based on the suggestions of the staff it seems likely there was an issue with plastic piece. Neither the dealership nor Toyota itself seemed particularly interested in helping resolve the issue. The front line staff seemed friendly if not particularly helpful.

Danny B

Purchased a used vehicle here and the service was exceptional. Rob handled everything and made the process easy, enjoyable and smooth. They are very professional, respectful and know how to treat their customers.

Sam G

Service is great, but price for the shop rate is too high $400+ for rear brake pads and rotors on a 2016 Corolla...75% cost is labor and only 25% was parts. I mean it’s Astronomical, the warranty doesn’t make up for the cost paid.

Evelyn Mazurek

Every aspect of the service at Heffner was perfect. Jason, the Service Advisor, was very attentive, thorough, friendly and informative. The quality of workmanship was perfect.

Kevin Cantor

This dealership provides efficient and reliable service. Very professional and courteous, I have consistently had great service from Hefner Toyota. They also offer extended service hours, I had my 2011Sienna E-tested last night at 10pm.

Ghulam Sidiq

Unprofessional staff with inconsistent pricing, rude staff at service who do not give you accurate pricing and say different things. I had booked a service 2 appointment for my car and I was told 120 with taxes and then I called to reschedule the day and they changed the pricing as well. I spoke to 2 different representatives and each gave me different answers and they spoke very rudely. First one Megan said she made a mistake and said 120 with taxes and said she would send the correct price in email and never did. Second rep Andrew tells me 204 with taxes in. I had done a tire change here as well and they did not do a proper job and kept saying to me the nuts would not fit and they charged me full price for the service and never compensated me for the extra costs I paid for getting it repaired elsewhere. The place I had gotten it repaired easily fit the tires in the car with the same nuts that Toyota could not fit in. The service manager Mike Moore was very rude and did not compensate at all the extra costs and I was charged full price for half of the service that was done. Be careful when booking an appointment, make sure to get the price emailed before hand so you don't get stuck with a different price at the time of the appointment

Dwayne Perchak

From the time I walked on the lot at Heffner Toyota, to the time I drove off in my new car, it was an enjoyable experience. I was greeted by knowledgable staff and treated with respect. They really made me feel at home and answered any questions I had. The financing team was great and worked well in a timely manner to find me what I needed and what worked within my budget. Overall the team at Heffner Toyota made me and my family feel comfortable purchasing our new car. Thank you very much Nick Heffner, Matt Bishop and Tamara Cabrilo for making our lastest car buying experience at great one.

Alen Chen

My family recently purchased a Sienna from here and the sales associate Brian A gave us an amazing price followed by amazing and knowledgeable service. Been long time customers of Heffner and will continue to be!

Remi Gagnon

Excellent sales and service experience. Heffner Toyota live up to their reputation. Bought a certified pre-owned Toyota for the peace of mind. Competitive prices and quality used vehicles, and friendly staff.

Joanna Loebach

Very disorganized service department. My first experience with Heffner Toyota left me getting to work an hour late as both their check in and shuttle service were seriously under staffed to handle the morning rush. My second experience, I called October 21st to book an oil change and tire swap. The earliest Heffner could book me in was November 25th - 5 weeks out! Immediately hung up and called Cambridge Toyota and have an apt booked 3 days from now .

Dave Harrington

Bought my 4th vehicle for our family with Heffner since 2004 this past weekend. Sales staff are friendly, helpful and low pressure. Service staff have also never been anything but helpful and honest with us. All our vehicles have stood the test of time. Each one we've now traded in lasted us 10+ years, and I expect nothing will change with the Toyota's we're driving now.

Alex Bukowski

I recently purchased a used vehicle and had the pleasure of working with Matt Bishop. As a first time buyer, Matt made the process super comfortable, stress-free, and was very open and honest about all the details of the car (something that I highly value!) It was clear that Matt was willing to help me out and address any questions or concerns without hesitation. Couldn't have asked for a better experience and environment in general. I highly recommend Heffner and working with Matt :)

Ashley Wesley

I leased a Rav4 through Heffner Toyota early this year. Not only have I been extremely pleased with my vehicle, but the perks that have come with it. After having my first service appointment, not only did I receive an unexpected complimentary car wash, but also a gas card with $80 savings!! Oh and not to mention a complimentary coffee and cookie while waiting! Very happy!

Vincent De Cicco

Had a terrific experience with our salesman, Matt B, and the rest of the team. They worked hard to meet on our schedule and Matt was especially diligent getting our new car in our drive way. Would highly recommend.

Lion King

I visited Haffner Toyota for servicing of my Toyota Corolla 2020 last week. It was a mixed experience! I was greeted well, they service engineer guy explained me all the jobs that are required to be done and they ended up doing a great job. The thing I didn’t like was the waiting area. It was boring! No magazines.. one TV far with some news…:( due to COVID the chairs were laid quite far from each other, but they weren’t very comfortable, cafeteria was closed, vending machines were not working. In short waiting killed me! But all’s well that ends well! Got my car serviced and they did a god job there!

Manjot Kaur

I am recently moved to Canada and bought my 1st car from Heffner Toyota. Had an Amazing experience. I saw ad online and contacted Brian Arneill (Sales & Leasing Specialist) at Heffner's. He was quick, available when needed and prompt in his replies and Once we finalized the car, he helped me with paper work and towing of the car. I recently joined a new job, so couldn't come over to pick up the car. But Brian was so helpful and understanding he made us appointment on sat morning,helped in towing the car and gave to the point and clear advice . I had amazing customer experience and in future will for sure deal and recommend Heffner's and Brian service :). Thank You Brian and Heffner's :)

Troy Chenard

I do not recommend this dealership to any young first time car buyers. I was 21 when I purchased my first car from Hefner Toyota. I was told I would need a co-signer for my car and was also told they will see what they can do to get me in a vehicle. They said if you get all the extended warranties and take the car at 11% interest we can put it in your name. Me being young and Naive I was happy to just have the car. Looking back 8 years later and the amount of money I was scammed into by buying all the extras and the interest, the sales reps definitely took advantage of me and reaped major commissions off a young kid.

Bill Weckworth

What a great dealership! I recently purchased a new Tundra. Not only was the price fantastic but the service was top notch. I just completed my second service and Jason in service was great to deal with! You can't go wrong with a Toyota especially with a dealership that cares like these guys. Good job keep up the good work Heffners.

Nicole Jabbour

I always have a positive experience at Heffner and have had the pleasure of purchasing two vehicles from their dealership. I had an early morning appointment today and was SO pleased with the service I received from Grace. She was efficient, courteous, and provided me direct answers to a couple questions I had. I appreciated her energy and guidance. Being in the service industry myself, I value nice interactions. She made my day (and my car was nice and clean when it came out!) Thank you Grace! Thank you Service Team!

Khalid Khan

Great customer service. There walk-in oil change service is pretty fast.

james chevalier

I had my ram in for repairs through an insurance clam and they did good work but very expensive especially when I was told that my used tailgate had the rino on it and it happens to be box paint I put some of my tools on it and it scraped off like nothing I dont think I can trust them to do work on my vehicles again it's a crying same that you get ripped off twice with this company told a lie and dinged with a heavy bill for the insurance company

Lori Barkans

We recently purchased a new vehicle from Heffner Toyota. Jim Holyome was thoughtful and thorough. He was consistently courteous and professional, listened carefully and responded to our questions and concerns. Jim responded promptly to our phone calls and made himself available to us even on a weekend. He made what has previously been an uncomfortable experience a very positive one. We are delighted with our new vehicle and highly recommend Jim and Heffner Toyota.

James Voisin

Jerry Smith has been exceptional in every aspect from start to finish. My girlfriend recommended Jerry and I was impressed by Jerry's professionalism and how well he listened to my needs. Thank you Jerry!

jordan Silva

Have called several times over the last 2 years to get a recall done, the woman on the phone always refuses to do it claiming they are low on the airbags, I could be killed due to them and several other dealers refusing to even out me on a waitlist and they simply dont care.

Roy Zach

The salesperson that I dealt with was Kevin Rego. He had previously owned a Sienna van and was very knowledgeable about the features of the van. I had asked him a number of questions about technical aspects of the van and what he did not immediately know the answer for, he took the time to find out. Whenever I phoned him or contacted him by email, he always replied in a timely manner. He made my first time experience of buying a brand new vehicle very pleasant. He is a great representative for the Heffner dealership. The accessories were installed in the time frame given by the dealership. I am very happy with my new van.

Bob Hettrick

I thoroughly enjoyed my truck buying experience from Matt Bishop at Heffner Toyota in Kitchener. He was completely prepared for our meeting and extremely knowledgeable about the vehicle that i was looking at. There was never any pressure , just a complete professional. I would not hesitate to recommend him , five star sales professional. Mellissa Verrette was the financial rep and she was also very professional and very good at her job. All in, for Heffner Toyota Kitchener.

Myra Smith

"Mr Bish" (Matt Bishop), Salesmen was top notch! I couldn't have been more pleased with his genuine demeanor, no pressure, and truly accommodating sentiments when purchasing my 2017 Highlander back in June 2020. Mellissa Verrette, was also top notch in her position as the Business Manager too! She was very thorough and responded quickly to any questions and emails that I had. Also, NO pressure to purchase any of the "extras" when finalizing the contract. They truly represented Heffner Toyota in the most professional manner possible and very deserving of recognition for their exceptional customer service.

Aleksandra haljkevic

If you need to purchase a vehicle and aren’t sure which sales associate to deal with I would suggest Melissa Young. She’s personable made herself available and has great incite about family cars. We purchased a 2019 Highlander and are very happy with our decision. Melissa made it so easy to choose the right vehicle for our growing family. We will be dealing with her again in the future.

Bonnie Laderoute

I just purchased my 2nd new Corolla from Heffner Toyota on King St E in Kitchener. Jerry was my salesman and I have never in my 66 yrs ever dealt with anyone better than him. His professionalism and efficient personable nature is exceptional. I simply loved my 2017 Corolla and I am already so impressed with my 2021. Style price and performance are incredible especially in these times of inflation. I have been very happy with any service I've had over the years. I would highly recommend Jerry Smith and the wonderful staff and pgreat product sold at Kitchener East's Heffner Toyota. Hope my grammar is correct (couldn't proof before posting). Bonnie Laderoute

Teresa Maki

Great place, large selection of vehicles. The detailing shop does an amazing job. Very, very friendly service that will go above and beyond for customers. I know someone who works there and they are treated very well, like family. That says a lot about a business, that it’s not only about the mighty dollar. They will always get my business.

Adrian B

I've recently purchased a used Toyota vehicle and my experience was excellent from the moment I walked into the show room until I drove off with my new wheels. Salesperson (Marc) was very knowledgeable and friendly, supported the transaction in every way. Vehicle was clean and detailed as expected. In terms of expected functionality and peace of mind, Mellissa explained in detail the advantages of purchasing additional warranty. Thank you Heffner and staff

Joanne Roberts

Very polite & knowledgeable. The car was ready when Jim said it would be. He spent the time to go over the operating details of the Corolla. A very good experience.

Kelley Putzu

I just purchased my 2nd vehicle from Heffner Toyota. The first experience I had with buying a RAV4 from Heffner was amazing - NO unethical sales tactics or pressure from the sales person. The sales person knew my budget and what model I was after, and within 2 days was able to find me the right vehicle!! So when it came to buying another vehicle, 10 years later, Heffner was where I went back to! Once again, the sales person was professional, knowledgeable and helpful throughout my shopping experience. Nikola Mehes is responsible for this 5 star rating! Thank you Nik!! My RAV4 was a dealership maintained vehicle, and I would like to give another 5 star rating to service as well! Based on 10 years of experience with Heffner’s service department, my new vehicle will only ever be serviced at Heffner as well! I LOVE my new Highlander, but when the time comes to buy again, I will be going back to Heffner Toyota!!

Jessica E

Not only am I impressed with my first Toyota, but Heffner Toyota made sure that I bought a solid, reliable, good quality used RAV 4. I know that Heffner Toyota is a large sponsor and donor of Habitat for Humanity Waterloo Region, and I appreciate and respect that. I knew I wanted a Toyota, and specifically a used RAV 4, so I thought, "why not support a business supporting our community?". I also know a lot of people who bought and service their Toyotas at Heffner, so it was an easy choice to make. But it was even more impressive when my sales rep, Matt, found me the perfect used model. I had a wish list and needs, he was honest, reliable and offered me a good deal. Not to mention, the offerings they had were all good and reliable, but he found me the PERFECT RAV 4. I am now a happy mom driving around my kids and dog in a safe RAV 4 that was delivered on time, incredibly clean and safe.

Piano?

Had pretty good experience with previous two new cars purchase until the recent 3rd new car (and my last purchase from this place). Met this "senior" sales lady who obviously is very reluctant to deal with walk in customer. It went okay until an issue came up when the service department was safety checking my old car. Without fully understanding the details, this "senior" sales lady started to blame me as if I am a thief " the only person I don't trust at this point is you... you will need to pay for the inspection before you can take the vehicle." Ended up I refused to get my new key from her hand, she managed to find one of her peers to complete the transition - what an experience! Again, my experience with all other person including service were just fine. If you still prefer to shopping here you may consider to deal with a "junior" sales person - help them out and less likely you will be treated as a "thief" !

Michele Bellamy

Best Car Buying experience! Your team at Heffner is outstanding. Big thanks to Brian and Kelly for going above and beyond! Will definitely be back when hubby is ready to say goodbye to his Cobalt. Love Love My Camry!!! Thanks again.

Tony Sulkowski

I purchased a new vehicle with them 3 years ago. I am happy with my choice in car but the extra costs and warranty (small print) has been ridiculous. They are friendly but if you keep track of extra charges and "uncovered" costs you will end up paying way more than no warranty and taking it to a private garage. They get away with this because most people just say ok that's what I need and don't keep track of the extras. I have and will continue to warn people about their practices.

JP V

2020/21 was a very strange time to purchase a new vehicle. So little was like it had always been before and still I had an AMAZING sales experience with Heffner Toyota!. I've never owned a Toyota or dealt with Heffner in the past and I was connected to Kevin Rego. Kevin is a friendly, straight talking, knowledgeable salesperson who is an excellent communicator. My sales process spanned over almost 4 months and Kevin kept me well-informed and was/is amazingly responsive to messages and phone calls. I always feel like a "special" customer when dealing with Kevin. I dealt with Dave in the parts department and he was very helpful with my many accessory related questions - especially regarding a backordered tonneau cover. He took the time I needed him too. Thanks Dave - lemme know when it comes in. The facility is great and I would highly recommend using this store to buy your next Toyota. Sounds like a commercial?-- it's not. They are just real goooood at what they do..and the truck - beautiful. ???????? Nice job all.

Dillon Williams

I recently purchased a vehicle from salesman Jon Newton and could be happier with the product I received and with the Allstar service throughout the whole process. Definitely would recommend the salesman and the dealership

Len Stagg

It was a memorable experience for me. It’s always exciting purchasing a car but Heffner’s staff are # 1. Customers are treated with courtesy and respect. I’m a first time buyer here but word of mouth was the attraction. It goes without saying that my appreciation earned by Heffner’s will be repeated to other potential car buyers that I meet. A special thanks to Matt, Dave and Barbara.

Samantha Tranter

Jim Holyome' Helped me and my Fiance purchase a replacement vehicle. we picked it up he was a great car salesman wasn't pushy was very helpful were quite happy with our new car. I would highly reccommend going to Heffner Toyota and getting a new car. He understood that I wasnt looking for such a headache again and promised me a pick up date and that promised was filled. It was a great experience and we are quite satisfied with the color and purchase. Will definitely be buying our second car here.

Donna McKay

Great service - they were able to squeeze me in when I needed it - thanks to my Service Advisor. Toyota Roadside Assistance was also great - kept me posted on when my tow would arrive and the driver took really good care of my car.

Devon

Just bought my third Corolla from Heffner! I had the pleasure of dealing with Michael Morton. He very knowledgeable and patient with me. Great service department as well. Keep up the good work Heffner Toyota!

Jason Beaney

They will no longer be getting my business or anyone I can warn about them. I have been a customer of Heffner's for 10 years, my family has bought 4 vehicles and I was happy to send family and friends to Heffner. But.... with the experience I had with them this weekend was beyond terrible. They didn't get me to pay for a part that was double then anywhere else. So when I took it to a Family run business and they help me out without hesitation. heffner then made me pay an inspection fee before leaving with my car. I'm a Toyota employee and this is how they treated me then just imagine how they would treat you! They have a nice big new show room I wonder how? Extremely disappointed in this "family " business.

C Dubs

We purchased a 2014 Toyota Highlander Our sales person and the sales Manger were amazing to work with from the time we started until the time we received our vehicle. We specifically bought at Heffner because of their excellent service …

Monika Rath

Looking for new vehicle, first time. Kevin was honest, straightforward, didn't once try to upsell. The more I talk with Kevin, the less likely I am to consider going to another dealership.

Jolene Knott

Their slogan is "You're Part of the Family" and they mean it. From the cookie and coffee to enjoy while I waited for the shuttle, which not only took me all the way to Waterloo for work, but also came and picked me up at the end of the day. They completed the recall on my car with a smile, and a thank you. But let me tell you what kind of company they truly are - A friend of our family was dying of cancer. The family held a fund raiser to raise funds to help the family through this tough time. Heffner donated a gift certificate for their bronze detailing package, to the raffle. Of which, I won. I did not have high expectations for the detailing. Not because I didn't think they'd do a good job, but because my car was a DISASTER. When I got my car back, it exceeded any expectation I foolishly set. Days later, and I am still so very pleased with it. The only (extremely small) thing I'd have liked, was some sort of air freshener. But seriously, everything was so damn amazing, it doesn't even bother me. That family friend unfortunately passed away last week. A very sad time. But with Heffner's gracious donation, they helped make a very difficult time, a little less difficult for this family. I've bought my last two cars from Heffner. I wouldn't go anywhere else. I always know I'm getting a fair price, and know that after the sale, I am still important to them.

Andy Dunne

Third new vehicle I have purchased from them in the past 5 years. This time I didn't bother contacting any other dealership. I contacted Matt S. and I told him what I was wanting. I set up an appointment with him and after a test drive we quickly put together a deal. That was on a Wednesday. My wife came back to the dealership on Saturday so she could have a look at the vehicle. We signed the offer to purchase on Saturday and picked up the vehicle the next Saturday. (Our choice on the delivery date). No nonsense pricing, backed up by great service. No hesitation in referring others to them. Great place to shop.

Bruce Buchanan

I have nothing but great things to say about this dealership since I bought my 2019 RX350 from Karen Savage in September 2021. Karen was a great help in getting us into a vehicle that fit our budget, needs and requirements. The service department does a terrific job and you know right up front what you are in for. I was also pleasantly surprised when I picked up my Clean car including the mats. I highly recommend Heffners to anyone looking for a new or used car and great service!

Eric Czarny

What a fantastic experience I recently had at Heffner Toyota, while purchasing a Camry from Matthew Bishop. It was like a valet service from start to finish. He picked me up from the wreckers where I unloaded my old nightmare before going back to the dealership to make it official. He was very informative, explaining everything in detail so I could understand each part of the process and he spent ample time with me to go over all the fancy buttons and gadgets in this high-tech automobile. To top off the experience Matt put a big red bow on the car to match the ruby flair paint. Thanks again Matt for the awesome service and for this amazing new motor vehicle.

Ambika Jay

Poor customer service. My friend visited the showroom today. She is RN with good credit score. She requested for a test drive but they didn't given.Staff demanded Co signer for test drive also. Rude and poor customer service. I would never go back to this showroom and will not recommended to anyone also.

NBC Perks

What a wonderful experience I had here today! Friendly service, organized and professional. Was hesitant after my local experience with Cambridge Toyota, not veing so fantastic...but wow, these guys renewed my faith. You definitely gwt what you pay for it terms of vehicle and service! Thanks Heffner Toyota!

Linda Williamson

Sal was a wonderful representative of Heffner Motors. He kept me updated at all times on everything that was needed, and was pleasant and kind each time we met. He also was always on time with our appointments! Its the second time I've had the pleasure to buy a car from him and I wouldn't hesitate to seek him out again next time.

Ross Kuss

Went to Heffner Toyota in person because after 4 phone calls I was not able to get an appointment for an oil change. In the service area I was finally able to get an employee to notice me. I asked to speak with the manager. He was sitting in his office looking directly at me but sent the employee to advise he was too busy to talk to me. I went and spoke to one of the Heffner family. Explained my difficulty in getting an appointment. He explained in detailed how busy they are at this time and how difficult it is for them to service their customers. No offer to set up an appointment. I thanked him for his time and left. I will do my small part to help them solve their service problem. Good by and good luck to Heffner Toyota. To Toyota Corporation - you make a great product. Don't let this area of your business let you all down.

Jason Greenberg

AVOID Heffner Toyota if you value customer service or professionalism. I used to think highly of this dealership; however, recently they've changed for the worse. My most recent visit was the worst experience that I have ever had at any car dealership. I was mocked by staffers for locking my keys in my car, and subsequently advised not to return to Heffner by the assistant service manager, Ahmed. I went in a week and a half ago to have a key reprogrammed. When I was there, I locked my keys in my car - an embarrassing mistake on its own. While waiting in the service area, two service advisors (neither of whom were working with me) stood around and openly mocked me, without regard. This made for a humiliating experience, to say the least. When I mentioned that I could hear these unprofessional staffers, they quickly stopped talking, but did not apologize. They simply watched me with glee as I walked around the dealership humiliated. I later spoke with Ahmed, the assistant service manager, to share my displeasure with these two unprofessional and immature employees. His response was to praise these workers (informing me that they are two of the best advisors at Heffner), while suggesting that I should not return to Heffner ("That's what I would do if I was in your shoes"). This was the single worst experience I have ever had at any car dealership. The behavior demonstrated by these staffers has no place in any customer service role, period. As Ahmed's reaction showed, these employees represent what Heffner stands for. One week later, I was offered a free oil change and a false apology, as well as reassurance that these employees were talked to (read: no repercussions). It felt like Ahmed was simply checking off a box on his "to do" list for the week, rather than attempting to rectify the situation. I used to value Heffner Toyota - I previously had positive experiences there, which is why I gave 2 stars rather than 1. I truly hope that Heffner re-assesses its customer service model, so that no customer has this unnecessary experience going forward. Fortunately, per Ahmed's suggestion, I will not return to this dealership, so I will not have to find out.

Douglas Lawrence

VERY DISAPPOINTED! The detailing GOLD service that was done on my vehicle was very poor. The windows were not clean, There is some kind of white hazy residue on the paint and back bumper. dirt under the back seats etc. stains and dirt on the carpet. I drove my vehicle away, it started to rain, I turned on my wipers and the blade came dislodged. I turned around went back the woman at the counter called someone. He came out fixed the wiper blade. Did not say anything and wiped off some of the visible hazy marked areas with his shirt and walked away??? Just WOW ?! Would not recommend this GOLD DETAILING SERVICE.

Serena Va

I'm so happy with the service I received at this Toyota dealership. Sal went above and beyond to make my first time buying a car enjoyable and as stress-free as possible. I felt like he knew what he was talking about and genuinely had my best interests in mind. So pleased :)

Patti Toporowski

Exceptional experience working with Cory Taylor on the lease of a 2021 RAV4!!! Cory effectively listened to my needs and concerns. Provided me with education, perspective and options for my consideration. Wonderful communication, quick response time, very professional, and super organized. Extremely smooth pick up process of new vehicle (including paperwork). Experience left me feeling valued as a customer and that I received a good deal and a great vehicle. I highly recommend Cory Taylor and Heffner Toyota. I will definitely be back.

Geo T

Thanks for the reminder....Got a remote start thrown in my my $35000 with the understanding that it will defrost my windshield in a reasonable amount of time. But it does NOT! So I ask for my money back and tell them to take their remote back. They say they can't do that as the remote "works as intended". They also state that it was a freebie even though I had to negotiate for it. Service Manager admits that it is not wired "to the computer like other vehicles I know of". Escalated to all Managers within the dealership and basically got told that nothing could be done. Not even offered a muffin. Their reasoning makes no sense and proves that they are only after your money and are happiest once you leave. The positive reviews on here are probably for the car itself but keep in mind, that is on Toyota and NOT the dealership. They could care less about keeping you happy in a long term relationship after they have cashed your cheque. I'm not blowing hot air, I have the documentation and emails proving my frustration with them so if you post a request, I will get the proof to you. If you want a Toyota, I recommend going to Forbes or Guelph locally. I noticed a post by LN indicating they want to take their warranty issues elsewhere. The chp*****skts at Heffner don't really care despite their offer to "chat". They do not get PAID for warranty repairs unless it's through Toyota Canada themselves. But I would definitely take your car elsewhere for oil changes and such. You are probably getting gouged there. But if you decide to move on, you should not have any problem transferring over to another dealership. After all, if you moved to the west coast, you would not be expected to bring your car to Kitchener for warranty issues. Oh yes, and a tip....If you have the urge to buy off these greedy people, make sure to have them put any extras that you negotiate on the bill of sale. If you do not, and there is a problem down the road, they will state that it was thrown in for free and no reimbursement is available. They know I speak the truth. Notice how they responded to MY ad without acknowledging that the intent of the remote was to defrost my windshield, as discussed with the salesperson. Hey, Google works as intended, you know! LOL! Why do they make promises that they cannot keep?

Sumair Chowdhary

I had an amazing experience dealing with Cory Taylor. He helped me out big time and gave me a great deal on a 2020 Toyota Highlander. Not only was he super professional and efficient in assisting me throughout the process, he has been just as helpful even after I picked up the car with any questions or concerns I had. My family has been dealing with him for 10+ years and we will continue to do so. Amazing guy and I highly recommend everyone to deal with him when buying a car from Heffner Toyota.

Chris Munroe

Had service done they removed my heat shield on my highlander and could not repair my trunk as the automatic trunk came un fastened and said they would send it out for repair and never did. Showed on my invoice that I refused two of the services that were supposed to be done. When I called to ask why those service were not done it was explained something about there bonuses and they had to put those down as customer refused which I never did. When asked why my heat shield was removed as I was charged for the repair on it. I could not get an answer and was told the service advisor would call me on Monday. I am still waiting for that call a month later. Thought you guys were better then this

Olivia

Worst customer service. From the first day when we tried to buy a new rav4 hybrid from them. After waiting 20 minutes for someone to come and help us we finally had Jeff help us. Being the manager I did expect more from him. We were told there was an 8 month wait for the hybrid. That was fine, he then showed us the numbers for a hylander which we could get sooner. We test drove them, went home and talked it over. A day later we left a message to proceed with a purchase. No call back, sent an email, a week later still no reply. We then got frustrated and called around to other dealships. Milton had 2 hybrids available after we were told by heffner that nobody has hybrid available. Milton got our business and we couldn't be happier. Heffner Toyota will never get my business again.

Carol Barnes

I bought a new Camry 11years ago from a different dealer and it was a horrible experience. We just bought a used Corolla from Heffner Toyota and Matt Bishop was our salesman. He was excellent and we would recommend him to anyone. He was helpful and knowledgeable about the car and was also patient while we took our time making the decision. He went over everything with us to make sure we understood all the features and invited us back in a week or so to answer any questions we may have encountered. He even put a bow on the car when we picked it up. We have always serviced our car at Heffner and it has always been a pleasure to deal with them. We decided we wanted to stay dealing with them which made us want to buy another Toyota. Thank you Matt and Heffner!

Don Ryan

Hi, I just want to say thank you for the very positive experience that i had at your location this week. Cory in sales is one of the best customer reps that i have ever dealt with. I purchased three new Toyota & two new Hondas, at other locations, over the past seven years & never have I had such good sales experience as what you have provided. Cory & the staff at Heffner sure raised the bar! You made yourself a lifetime customer. Thanks, Don Ryan

Devon Jones

Amazing customer service. We bought a 2015 Sienna from Matt Bishop. He and his team did a fantastic job. My family has purchased a few vehicles in recent years and have dealt with dealerships all over Ontario. I would highly recommend this dealership to anyone. And the vintage Toyotas on the lot are pretty cool too.

Matt B

Wow!!! Great service dept!!! I took my truck to Heffners for a service appointment this morning. Rob McLennan helped me out. Not only did my truck get into the shop right away, the care they took to make sure I was 100% satisfied was incredible. Rob was a pleasure to deal with and I would highly recommend Heffners if you're looking for excellent customer satisfaction. Thanks Rob!

T H

Great experience with Michelle Whittle . She helped me decide what was the best deal for me. Very painless experience. Would recommend her to my family and friends in the market for a new Toyota

betty smythe

This was our second car purchase from Heffner Toyota. Our Sales Representative - Karen Savage - was extremely helpful in helping us get the best deal for our needs. We have always had great service from Heffners and will continue to have our car serviced there. Keep it up.

Pd Singh

Great connection with our service advisor. The staff is extremely welcoming and proactive with attending to the needs of the customers. Needless to say, value for time & money.

Jordan Russell

Awesome customer service from Jason & the service department, but $100+ to fix a turn signal bulb is INSANE. My backup camera also stopped working once they were done. Not sure if it's a coincidence, however, needless to say, I can't recommend this Toyota dealership anymore.

alauna davies

We had a great experience buying our truck from Heffner Toyota. Both Trevor our sales rep and Mellissa in the office were fantastic! We decided to change vehicles after 2 days of initial visit and they were very accommodating and helpful. …

John Silva

Heffner always trying to upsell me on services when I go in. My vehicle went in for seasonal tire change I received a recall notice for tire issues on my vehicle no mention about my tires but my alignment is a regular concern for Toyota.

Kyle Roger

The process of buying a vehicle was spectacular. Michelle Whittle was great and helpful throughout the whole process and helped us find the best deal and vehicle for our needs. The only issue I have is that we bought the extended warranty and thus, must have service completed at Heffner Toyota. You cannot missed a scheduled maintenance appointment in order to not void your extended warranty. But some of the services are completely unnecessary, a waste of time and I truly believe a way to make people void their warranty. There is no reason I should have to wait 3 hours for them to check my fluid and wipers. I can do that myself from home. No oil change or anything useful is being completed. Just a job that could be completed in my estimation, within 5-10 minutes. If you book an appointment anywhere else for a service similar to like this, you would wait max a half hour. Until their service department is cleaned up and an appointment time means the time your vehicle will be looked at this will remain a 2 star review.

Zena Bedessee

Took my old car in for tire swap and maintenance at 7 am .they told me The car was not ready for pickup until 330 pm even tho it was sitting in the lot since 305 pm when I arrived and they couldn’t find my keys. They wanted to do major repairs over 4K. This place is a rip off and the service advisor was not helpful. Had to call 5 times to get through. I’m still waiting here for my key!!!

Ummar

I bought my first car here just a few days ago and I could not be happier with the car or the service. Henry Kim was fantastic. He helped me consider my car options and showed me realistic cars to consider. He helped me choose a car that was within my budget and did not try to sell me anything I didn't want or couldn't afford. I was never pushed into buying any extras. As a customer I felt valued and cared for. I am sure I will be a returning customer at Heffner Toyota. If you are considering a car I would look no place else to buy a car new or used. The service is fantastic and the cars are very reliable. Thank you, Henry Kim and Heffner Toyota for making my first car buying experience a fantastic one.

Uwe K

We bought a pre-owned 2018 Toyota Corolla from Heffner Toyota. The sales team was great. Thanks to Henry and Melissa. The service department not so much. We did the test drive on a tire with a big cut on the side wall. The car had been safety checked before by Heffner Toyota. To finalize the sale they were supposed to check an oil leak. They claimed to have changed the valve cover gasket to fix that. This job has never been done. Fake. Instead they let us drive off with a leaking transmission oil fill plug. Easy fix but they did not care to look. This was very insulting. The brake fluid reservoir was only half full although the fluid had been changed two weeks prior by Heffner Toyota. An email to Mr. Heffner did not trigger any response. He does not care either.

Philip Caskanette

Great place for service. Even has a cafeteria in the waiting area. Huge dealership. Update Oct. 2021. We bought a new Rav 4 hybrid from Heffner, delivered in March. Did some research and pricing online from their web site. Sales Rep Vic was awesome, gave us some great tips and was totally zero pressure. Love the car, so many great features. First service completed and as usual service staff were extremely helpful and friendly. Love this dealership and all that they give back to the community. Check out their web site for details. And no they didn't pay me to say this, I just value businesses that care about the communities they are in, and who care about their customers.

Jacqueline Stride

Just wanted to say "thumbs up for awesome service". We bought not one car but two cars, RAV4 2016 and Prius 2012 in the last week. Brian our Toyota Salesman was very professional and very helpful with our two purchases. In our experience of buying cars, we would like to say he is one of the best. We were previous owners of a Toyota four years ago, it was his service then that brought us back through the door this time. The gals(Kelly/Tamara) in the finance were very nice to us as well. We were also the couple whom were receivers of the Sony 55 TV and 300 dollars in gift card. Hats off to your wonderful integrity and business ethics . Thanks from the Strides in Kitchener. <3

Marylou Schwindt

Excellent overall experience purchasing our new vehicle through Melissa at Heffner Toyota. She was organized, prepared and knowledgeable. Very fair and open to deal with. Would definitely recommend both her and the dealership if you are shopping for a vehicle

Derek Golba

Heffner didn't honour a warranty issue on my 2019 Camry xse. To add insult to injury, they didn't answer my voice mails or emails about the issue. They avoided me basically. They have great sales people that went above and beyond though so they get 2/5 stars. I would not recommend them at all.

Jordann Hunsperger

This review is long overdue, but I am loving my 2019 Corolla, leased with the amazing help of Nik in the sales department. I always receive unparalleled customer service in the services department as well, most recently from Courtney, who made my appointment so easy! Thank you.

Kathy Sousa

I absolutely love dealing with Heffner Toyota. They are the friendliest dealership I have ever dealt with. I truly tell everyone how great they are. I dealt with Steve Gagnon in the collision department and he put my mind at ease and the workmen ship done on my car you could not even tell it was in an accident. Highly recommend Heffner Toyota to anyone

Anne Blackshaw

We have just purchased our second vehicle from Heffner’s - a beautiful new Toyota Venza. With the help of Sal, our wonderful salesperson, we were able to compare all of the different models and choose the one that best suits our needs and wants. Without any undue pressure Sal patiently helped us to select the perfect vehicle, carefully showed us all of the amazing features and made sure that we had everything that we wanted. Once we had made our selection Sal found the exact vehicle for us. We couldn’t be more pleased with our experience and we highly recommend Heffner Toyota, and particularly Sal!

Melanija Perisic

This is my second vehicle from Heffner Toyota . Sales representative Matt Bishop made the process extremely easy and very professional . He is the best salesman I 've ever met . He's always there to help me find the right vehicle and he made me feel important and valued as a customer. Thank you so much !!!! Had a great experiance with Mellisa Verrete - financial manager who did a exelent job . Thank you Heffner Toyota and I wish I could give you more then 5 stars ...

Naeem Haq

All was good, neat and clean. All the staff was following the SOP's in panadamic. Got free coffee and a cookie. Only complaint was I called and booked it yesterday but there was no name of me at 7 am morning, so the staff there had to adjust me and I have to go through inquiries again and again. May be system fault or my fault that I didn't listen properly.

Sandra Lee Zinger

I have never owned a toyota vehicle, nor been a Heffner customer. I want to share in all honesty, this was by far the best experience for me in making a car purchase in my life. It was flawless, and I truly felt like a valued, respected, customer. I felt fortunate to have Matt Bishop as a sales rep. He was so friendly & knowlegable, truly like a family member in the very kind way he treated us. I would recommend Matt, & Heffner Toyota to anyone. As a first time customer, I already know, I will be a repeat customer, and part of the family. My final rating A + +, & again thank you much, to Matt & the Heffner team. You went above & beyond in every aspect of this purchase !

ben attwood

After many years of excellence in service and sales from Heffner Toyota. I had such a horrible experience buying my 4th and last car from this dealership. They messed up my financing and than fixed it so that was the only positive thing. But the salesman jim holyholm was very neglectful. Had me and my wife come in from Hamilton to test drive and go over paperwork. When we arrived we had to wait due to him being with another customer. So I decided to go for my test drive. Unfortunately the car was out of gas. So no test drive. After an hour or so waiting we finally got to go over the deal. Everything looked good so I signed. To find out the day before pick up the finance department let me know that the accessories could not be financed and would be an additional monthly payment. The manager I spoke with worked with finance to get this issue fixed. And I was happy with the results. When going in to pick up my new car heffner was supposed to swap my tires and rims from my trade in to my new car. Was told that this would not be possible. Another disappointment. But it is what it is. just more of my time and money why would they care? So this is several months after owning the new car. I get an email stating that money they refunded me is now to be given back to heffner. So apparently nobody at this dealership has any clue how to do their job properly. If I could give this dealership less than 1 star I would. Needless to say Toyota makes great cars but Heffner has lost a lifelong customer. Due to there utter incompetence. From messing up my financing to not answering emails the tires that are still not on my new car. Etc etc etc.

Bruce Murray

Outstanding Service from start to finish. Matt Bishop made the entire process easy and fun and was a pleasure to deal with. Nice to see an great personality behind someone who clearly knows what customer satisfaction is all about. My next vehicle will come from Matt at Heffner's.. Thank-you Matt Bishop.

Sue Knowlton

Just got my brand new 2017 Rav4 Hybrid Limited today. Karen Savage was our sales rep. She has sold us 3 other vehicles, all of which were great. Today she spent a couple hours helping me learn about the new technology. Very patient and thorough. I totally enjoyed my drive home, and felt confident behind the wheel. Thank you, Karen!!!

Lynn Pollock

Matt Bishop was very helpful while I was purchasing my first used vehicle. He answered all my questions and offered a chance to review all the vehicle's bells and whistles that I was not familiar. Overall a very nice and easy experience. Thanks Matt.

Rob Milla

Went for a oil change and Mr Miller was great, they serviced my car, I got a cookie and a coffee. After the service was done they even have it a wash. Telling me the tread depth on my tires was great. The place is well organized. Even when you have major work done , the shuttle service helps a lot for the ride you need when you don't have another choice. Keep up the good work!

A B

Marc and Melissa in used car sales were a pleasure to deal with. Marc was a great listener, persuader, and closer. Melissa was pleasant, patient and endured my many questions about the various financing options. We enjoyed the recent comedic experience of purchasing yet another vehicle from Heffner. Only complaint is the detailing dept. could be a little more thorough with their cleaning for vehicle pickup.

Kevin Colbran

I purchased a car from Hefner Toyota, got it home and the sunroof was making a popping sound. I contacted them and was told it was covered by the 6500 km warranty. Fast forward two days and the owner of Heffner basically told me where to go and said they wouldn't be covering the $1300 repair that it needs. I will be taking legal action as it SHOULD be covered after I was told it was. Don't buy from here.

Mary Burge-Thede

Melissa Young at Heffner Toyota gave us the perfect experience when we purchased our 2019 RAV4 Hybrid. She provided excellent guidance at the right time and level of detail, friendly and patient interaction, expert understanding of our new car and buying options. We will happily endorse Melissa to our friends and others, certain that her genuine love of her job, people skills and product knowledge will help them make a great purchase as well. Thanks Melissa! Thanks Heffner!

Phil Cole

Had my maintenance service as planned; received the Tacoma in good time and washed, as usual. Jessie was her usual cheerful and efficient self and really helped me to have the Tacoma booked for the recall re: Corrosion-Resistant Application. Spacious setting for Covid safety; perfect visit to Heffner Toyota!

Jenny Tran

Bought a Sienna Minivan from Heffner Pre-owned. Cory Jaklitsch was phenomenal, great customer service, zero pressure, answered our questions, quick replies and even handled a few things for us after our purchase!

mn kandoje

Bad service, staff very rude. I had my Camry go in for a new axle and when I picked it up it had so many issues, brakes, alignment, squeaking noises and the driveability was not the same anymore. I tried to have them take a look at it but no one at that dealership would listen to me. Go to other Toyota dealerships in the area to save yourself some headaches. If there was a zero rating that's what I would give this dealership.

Carissa Sales

Jake H. was absolutely fantastic to work with. As a first time car buyer I had lots of questions which he gladly answered. When comparing vehicles he was very knowledgeable and helped me compare features to find the perfect car for me. I would highly recommend Jake and Heffner Toyota to friends and family.

Kim Zeitler

We bought a 2016 Toyota Prius from Matt Bishop. Our extended family has had experience with him in the past which is why we went to see him. He was very knowledgeable and professional, but beyond that he is super personable, friendly guy who really seems to care about not only getting you in the right car, but also in maintaining the relationships he makes. We plan to go back in the future to see Matt whenever we need another car!

aubrey vivian

Excellent service from Melissa Young and Sarah Cooper. They really do treat you like family. Very happy about our 2020 Corolla, and Melissa explained all the new features of our new car. Would highly recommend Heffner and Melissa to our friends and family.

Ilona Manda

We were looking everywhere to find a good used car and thankfully got recommended to Salvador Jiron (Sal) at Heffner Toyota. In the span of a less than a week we had the keys to our new car! He made the process so easy and quick and I would …

Rob

I bought my very first car here, and what a fantastic experience. The salesman who worked with me, Hilal, made the experience formidable. I especially appreciated his enthusiastic attitude, transparency, and his eagerness to find the best answers to my questions. Before checking out Heffner Toyota, I had visited a small, mom & pop type dealership and the difference between the overall attitude and transparency regarding the vehicles was night and day. Hilal made me feel very comfortable throughout the process, and if he did not know something, he took the extra time to give me the best information instead of a vague explanation. I would highly recommend this place to anyone who is in the market for a new or used vehicle. Not once did I feel pressured to buy - there is a reason they are as well reviewed as they are. Thank you for making my first car purchase such a pleasant experience!

stephanie buongiorno

I bought my first car here with Sal's help. Everything went smoothly. Sal was great and answered all my questions. Thank you so much Sal, I love the car!

Jonathan Kelso

Emailed regarding getting a quote to purchase a new vehicle in 2-3 months time. John answered all my questions, offered a discount on the vehicle and offered to arrange a test drive. A few days later I received an email from a second Heffner employee checking that everything was taken care of and satisfactory. Very good customer service and follow-up. When the time is right I will be calling to buy the car from them !

Tiffany 034

Edit July 22 2019: I heard back from the assistant sales manager on Friday July 12, that the tires would be in Monday July 15. As I also had a recall issue the appointment was set for July 22 to take care of both. The Service department staff were very helpful had no issues there. Updating rating to 4 stars because my initial experience was great, and the tire situation was resolved with no further delays. Edit July 11 2019: I am adjusting my review to reflect recent events. When we purchased the car, we were supposed to get a set of summer/all season tires. They weren’t available when we bought the car and we were told the tires would be delivered to us. Which was fine. When I took the tires to a local mechanic (ready to switch) they advised they wouldn’t put the tires on my car because they were 10 years old, used, dried out, not quite the right size and on the wrong rims. I took the tires back to Heffner on May 31, spoke to the assistant sales manager he looked at the tires, took them back and said he’d get their mechanics to look at them and advise how to move forward. I was told there should be a response June 1 and from there this is how the correspondence has gone: June 3: me emailing for update June 7: me emailing for update June 8: response from assistant sales manager that I needed new tires and they would be ordered June 17: me emailing for an update June 24: me emailing for an update June 26: assistant sales manager said he would check with parts department and get back to me July 2: me emailing for an update And as of the day I’m writing this, there still has been no response to my July 2 email. Not pleased with how this mattered as been handled. I’ve worked in the customer service and I’m willing to cut reps some slack. But I feel this has gone past reasonable. I would get this 2.5 stars but rounding down since you can’t give half stars. Original Review: Went to Heffners with my dad and boyfriend, for my new used car, and it was a great experience! We worked with Marc, he walked us through all the details and he had great sense of humour through the whole thing. The other staff were friendly and greeted us when we came in. The showroom and car lot were very clean and cars looked great! Thanks for all your help Marc! T.C

Marc Lambert

I have had the pleasure of dealing with Karen Savage on many occasions in the past twenty years. Always professional, always pleasant and a pleasure. Keep up the great work.

Don Sanderson

Just picked up a used 2015 Tacoma 4x4 from Heffner. Matt Bishop made the buying experience amazing and stress free. Trustworthy, upfront and genuine honest communication. No tricks, no gimmicks, no last minute surprises, and most importantly "no pressure". I would not hesitate to purchase another vehicle from Heffner Toyota, and would highly recommend to my friends to drop in and speak to Matt before their next purchase. Thanks Matt. Don & Lidia

Sarah Le

Booked an appointment to get another key fob. They didn't care to mention at that point that they've closed their car shuttle bus service. When asking them how long it would take to reprogram the new key, they gave me a very ambiguous answer. "Some time in the afternoon". When asking them if they have another method of accommodating clients that need to be somewhere else, they reiterate to me that the shuttle bus service is closed...but that i can help myself to free water and coffee. (This doesn't really help me get home though). So without the shuttle bus, I have no means of getting home without forking an absurd amount of money. Luckily my mom had time in between her appts to pick me up but i had to wait 1.5 hrs for her. They also don't update you on any changes. After i left the dealer after a few hrs, they call me saying that there were cancellations and that my car is done. I only ask that they are more transparent in the future and disclose to clients when booking the appointments to mention that the shuttle bus is closed...would've allowed me to plan a lot better. Not too impressed today.

Kevin Heckman

I have been a customer at Heffner Toyota since 2018 . You always feel like a customer the service department is always friendly, helpful and attentive . But unfortunately I had someone hit my back bumper at a stop light. To the rescue Greg Kelly in the collision center. His incredible friendly demeanor and positive attitude was very much appreciated.

Dave Peacock

Best used car buying experience i have ever had. Rob was supper helpful with all aspects of my purchase , could not have been more pleased. Will highly recommend your dealership to all my friends and acquaintances. Thanks again and love the car.

Sandra Guille

I was at the Heffner Toyota detailing department the other day to have a few scratches fixed on my front bumper. I wa quoted an hour for the work but they were done in 1/2 an hour. I was very impressed with the results and the speed they completed the job. Also, I was very pleased with how quickly I could get an appointment for a simple repair. And the bonus was, a 10% discount which I didn't realize I was getting! Overall, I've been very happy with Heffner Toyota (including the service department).

Tim Goebel

Was looking to replace 2 old vehicles with newer used ones and stopped in at Heffner’s. Sales advisor Marc Fortier greeted us and was ready with keys for several vehicles that we had previously told him we were interested in test driving. Marc was very knowledgeable and friendly. He answered all the questions we had and gave us plenty of time and space to make our decision without any pressure. Good overall experience and would recommend to friends.

Maggie Caskanette

We went in for service, asked for a brochure, which are mostly on line now, and ended up chatting with a salesperson and even did a test drive. Not expecting to be able to see a salesperson. Still a good idea to book an appointment though.

Ewaz Ali Ali Murad

I have a Toyota 4runner 2019, i called Toyota Hefner Kitchener at their service department and asked to book an appointment for service and the lady from the service department told me that there is a service number 3 that is covered and there is one recall and both these services would be free of cost and she clearly told me that you do not have to pay for it. I booked the appointment and showed up on time and another person from the service department told me that you have to pay for the service and I told him that your representative from the service department told me that it would be covered by the toyota dealership and he is like i am sorry but i can not honor what she told you and you have to pay. Me and my wife had to take off from school and work to bring the vehicle for service and we got an awful experience in return. I am really disappointed with this kind of customer service and I never expected such a customer service from a Toyota Dealership. Horrible

Patrick

Buying a car at Heffner Toyota was the best car buying experience I have had hands down. Special thanks to Marc my Sales Associate who was helpful at every step of the way always making sure my needs were met it was like talking to a friend easy going honest and a pleasure to talk with always. I would also like to thank Jon Y who was my initial contact who sent me all the information I requested in a timely manner and answered all my initial inquiry's and got the ball rolling on who I should talk to first. Last but not least a shout out to Mellissa who could not have made getting financing more easier or pain free. At Heffner Toyota I was always treated with a friendly smile and never any pressure to buy or up-selling of any products. Everyone from Heffner Toyota laid out in detail all my options from financing to undercoating of the car answering all of my questions and giving opinions when I asked for them. I couldn't ask for a better car buying experience.

Dan G Robinson

The sales person Michelle Whittle was wonderful. No pushing at all, listened and really heard my concerns and my needs, helped me learn to use the new technology and was very focused on satisfying my need for fuel efficiency, comfort and style. My new 2016 Camry Hybrid is amazing and I am very glad I chose to go to Heffner. I feel confident that Michelle and the rest of the team at Heffner Toyota will be there for me whenever I might need them in the future.

Kevin Murphy

Wonderful experience leasing a 2019 Tacoma. Karen Savage did the best she possibly could to reduce the costs, and left my wife and I pleased with the outcome. Love the truck, loved the service, and will be returning to Karen the next time a vehicle is required.

Heather Graham

I bought a 2019 Toyota CH-R at Heffner and I love it! The pricing was fair, and I dealt with Jake who was wonderful to deal with. The finance lady was great and there was no pressure at all to purchase the extended warranty, undercoating, etc. I appreciated learning all of the cool tech features of my new car before I drove it off the lot. Jake was very patient in describing all of these extras to me. I would definitely deal with Heffner again.

Rod Whittington

Great place to purchase a new or used vehicle. Knowledgeable sales staff! A wonderful experience.

Chris Turcotte

I recently had to quickly purchase a vehicle due to the fact that my current vehicle was not road worthy. I worked with Nikola at the dealership on a lease agreement that fit intro my budget, and my needs for a reliable vehicle. Nikola also worked with my graphics company to deliver the car to them to have my company designs put on the vehicle. The entire process was very quick, and not stressful at all. Nikola answered all my questions, and took the time to walk through the vehicle's perks and features.

Mark Boyle

Cory Jacklitsch was great to deal with. Both personable and professional. Kinda new what we wanted and he was able to be helpful and objective in guiding us to our decision. We financed a portion of the purchase and when it came to the financial portion of the discussions Melisa was very helpful land informative. Make sure to talk with her once you make your decision. They both took the time (4 hours) to make sure we were comfortable with our decision. Thanks to everyone at Heffner Toyota. Great experience.

Bobby Nicholson

Best Day was yesterday, we picked up our new (well used, but looks brand new) 2018 Highlander and we could not be happier. Melissa our advisor was awesome. Melissa was friendly, patient and she really knows her Toyota's inside and out. And she made it through a test drive with my wife (that was a stressful event for sure). And then Sarah with the detail on the warranty and her advice was also GR8 to deal with. Can't forget the Boss Man Paul, also a pleasure to deal with. I have a feeling we will see you in the futrure for another new or used ride. Thx for everything. Go Heffner.

Evelyn Held

I can't say enough about my experience with Matt Bishop and the rest of the Heffner employees. I just purchased a "new to me" Nissan Rogue. Everything from the start to the end was an exceptional, outstanding experience. The detail and history on the vehicle. The shape of the vehicle when I picked it up. Matt did all the license and insurance transfer. He spent time with me to go over every detail that I needed. Matt is exceptionally knowledgeable, personable and one of the most trustworthy people I have dealt with when making such a huge purchase. I will always use this dealership and specifically Matt for any auto purchases. And will recommend him to anyone in need of a new "car". Thank you Heffner and especially Matt Bishop. And thanks for the great pen. Evelyn

David Kibble

My wife and I recently bought a 2020 Sienna from Heffner; Matt Solomon was our sales representative. It was an easy experience, right from our initial research visit to the time we picked up the vehicle. Matt was excellent to work with – friendly, able to answer our questions, followed up quickly and offered a fair deal overall. Thanks Matt, looking forward to many years in the new Toyota.

Eric Chan

The sales is very professional and passion, he can answer all my questions.

M Duncan

I can't say enough about the kind and personal attention i received at Heffner Toyota. The work and restoration done to my vintage truck was top notch. Amy from the collision center is top shelf in every way possible, right down to recognizing my voice when i would call in. Great person to deal with. Thank you again

Lisa Norman

Good experience purchasing. However I’ve dealt with nothing but incompetence from the service department in the 4.5 years since. I’m going to try to get my info switched to Cambridge Toyota. So I can give them business with the warranty going forward. Kitchener is way more convenient for me so it sucks but I just can’t

Janet and Brad McVeigh

Thanks to Michelle Whittle and Heffner Toyota for their 5 star service! Michelle was professional and really listened to what we needed/wanted and then helped us get into the vehicle we wanted. I would highly recommend Michelle and Heffner Toyota to everyone! This is our dealership of choice going forward!

Eddie Stannard

I had a fantastic experience with Heffner Toyota, Jake made buying my first vehicle from a dealer a total dream. Thank you for making it easy to get into an amazing new ride!

Diako Karimi

Parts staff need to learn how to respect customers. Lying about availability and hanging up on customers is not the way to run a business.... I am an auto repair shop owner and as of today I will never be ordering parts through heffner toyota again.

Tim Doyle

I bought a Rav4 the other day from Adam Linka. This is the second car that I've purchased from him. I will continue to go back to Adam. His customer service is always great. He makes buying a car easy and comfortable. I recommend going to see Adam to purchase your next vehicle. Thanks again Adam!

Bradley CM

After years of dealing with Toyota in Chatham for my new car purchases I decided to try Heffner since they were more local. I went in with the intention of getting a Hybrid Rav4, but was told I would be lucky to get it by December due to the backlog. I could deal with getting a gas Rav4, and was told I would likely take possession within 10 to 14 days. At the 10 day mark I asked if there were any updates as the latest I could take possession was July 24 (Just shy of 1 month since paperwork signed) or would have to wait until August 9th as I was going to be away. I was told it would not be available until I returned. I looked at their online inventory and noticed they did have 1 Hybrid Limited in Black, which wasnt the model or colour I wanted, but in an effort to speed up the process I said I would take it. I was told, despite it showing online as inventory it was a test drive model and not for sale. I asked if there were any XLE or XLE Plus in black or blue, and that I was willkng to pay more to get my new car in the original time frame. I was told that there was an XLE Plus in blue but would require a few days to be ready. Based on original timelines I had expected to have the new car by Monday when I leave for a day trip. I said I would pass on the detail, and I would book an appointment to go back to get the protections done on Tuesday. I was again told no. No to the hybrid, no to getting my new car before my trip, and no to getting a different colour or model within the original timelines. I have never purchased a new car from a dealership and not have them hit their timelines for delivery. I feep that I have suggested numerous reasonable solutions, but have been stonewalled. For this reason I cannot recommend Heffner Toyota, and likely would not return for future car purchases.

Denis Pellerin

Had a 2010 Camry service by Heffner since new. Always great service. P/U my 2020 Camry XSE on June 10. So far I really like the car but the efforts and courtesy by the salesperson Kevin Rego were superior.

Michelle Archer

Buying cars usually proves difficult and stressful for us. Adam at Heffner Toyota and the entire team made it an INCREDIBLE experience and I am so happy we chose to buy our new Rav from them. Easygoing from start to finish and we never felt any pressure to buy. I recommend them to everyone and believe that it makes me love my wheels that much more! Will definitely be a repeat customer and look forward to treats at the cafe when I take it in for service. Side note: they were super patient with my two inquisitive little guys and have an amazing little play area for young ones. A++++

Gregory Van Horn

Yesterday I completed the deal for my new 2020 Toyota Corolla Hybrid. Big thank you to Karen Savage for again making my experience dealing with Heffner's an exceptional one. I have dealt with Karen for many years and always been more than satisfied with the personal, professional service I have received. I would not hesitate to recommend Heffner's and Karen to friends and family for their vehicle needs.

Steven Klein

My son and I are extremely happy with the great service and professionalism that we received from our sales representative Michelle Whittle at Heffner in his recent purchase of a 2016 Toyota Venza and related trade in of his vehicle. I had remembered her from when I bought out a Toyota Highlander 15 years ago from a lease, as she was the sales representative who I had dealt with on that transaction and she had left a positive impression with me. That is why we reached out to her when we saw the vehicle that interested us at Heffner. She is straight forward, honest, respectful, and her professional demeanour belies the traditional stereotype one may have of a car salesperson. I would recommend Michelle wholeheartedly and Heffner Toyota as well for making this sales and trade in transaction as smooth and seamless as possible. When the time comes for another purchase of a Toyota vehicle this is the first and probably last destination I will go to.

Maria Perham

There are good reasons why Jake Hebscher has sold me two brand new vehicles... his attentiveness and follow-through with customer service are excellent! He goes beyond expectations. We are so relieved with our new vehicle. The Rav Hybrid was the safest and best choice for me and my kids. Thanks so much for delivering and setting it all up for us too!

Jeffrey Wendling

Had great experience with buying my truck from Heffner the sales team was great they get 5out of 5 but the service dept is another story if you do not follow the toyota service recommendations they will argue with you talk to one service representative and he recommends to go one way to do oil changes sooner and some preventive maintains and the other service rep tell you don't do it that way and I had one rep tell that the tire sensors maintain s the air pressure in the tires what a joke took the time and wrote them a email and haven't gotten a response please send my service records to guelph toyota they treat there customers with respect thanks

Jenni Ingram

I use to have great customer service coming to this location. In our last few visits and even purchases it has gone down hill. I'm not sure if this is connected to sales pressure. My most recent visit pushed us over the edge. Toyota's service representative was caught lying multiple times. They lied about the repair, what broke and what had to be done. Only due to several people questioning this and getting a second opinion found out this was false. It is actually not a large repair at all. They then tried to lie about how much I had to pay to get my car back. I am taking this to the Better Business Bureau.

Murray MacKenzie

For my recent truck purchase at Heffner, my sales person was Hilal Pervaiz. While there were minor issues with some parts being supplied by Toyota, he addressed them in the most professional, courteous manner. From start to finish in the …

Randy Kalte

We purchased a Toyota Sienna from Heffner. Our sales person Rheal made us feel relaxed from the first test drive right till picking up the vehicle. His no BS or pressure, attitude towards sales makes buying a vehicle at Heffner an easy decision. Very knowledgeable about the vehicle and took alot of his time to go over the vehicle at time of pickup. While I'm on the road all week I will feel confident that my wife will be taken care of when it comes to the vehicle. The only thing I can suggest is after ordering the new vehicle, possibly send weekly updates on a date of pickup. We look forward to getting our new Toyota serviced at Heffner!!!! Thanks again Rheal!!!!

Anne Carter

As a first time Toyota car owner, I understand why this dealership is so popular. The building is bright and clean and well designed. No waiting, as I was greeted by front reception person and referred to a sales consultant, Karen Savage. She is patient, knowledgeable, very personable and her years of service with Toyota brought an ease to the car purchase. Thank you!

Jackie Wray

I leased a 2016 Camry Hybrid from Heffner Toyota a few months ago, and my overall experience was phenomenal! My sales consultant Jake Hebscher was incredibly knowledgable, polite and respectful. I felt absolutely no pressure! Jake helped me choose the best vehicle for my needs and was very helpful throughout the entire process. Every staff member I've dealt with at the dealership is kind and helpful. Whether it be Lisa in the financial services office, or Liam and Zoltan in the service department - they all go that extra mile and exceed my expectations! Heffner Toyota is a top notch dealership that clearly strives for excellence. I will definitely be recommending them to friends and family!

Todd Holly

I recently purchased my first Toyota from Heffner (RAV4). We received excellent service from Matt Bishop. He had tones of knowledge regarding the RAV's and was more than accommodating to deal with. It's great talking with someone who love's what they do!!! So glad to be apart of the Heffner family.

Nitin Bharti

I picked up a used 2017 Toyota Sienna back in August from Heffner. Sal was amazing to work with and made me feel confident in my purchase. Sal brought his technical knowledge of the engine and platform to the sales discussion, was fully transparent with the history of the vehicle, and even had Heffner replace the rear rotors at no additional cost (not required, but just to give me the benefit of the doubt). My entire purchasing experience was smooth and enjoyable at Heffner. I also loved the test drive route!

Judi Poll

Not only is Melissa Young a fabulous salesperson, she also has the patience of a saint!!! (She waited months for me to do this review!) But, in all seriousness, Melissa listened carefully when I explained what I wanted in a vehicle and she managed to give me everything I was looking for and showed me how we could achieve the monthly payment I was trying to attain. And I’m thrilled with my Rav4! Melissa did go over all my options and I felt like I was working with a friend rather than a salesperson. She spent time making sure I understood how all the (new-to-me) features of my vehicle worked and explained how to change the settings if I preferred something different. My whole experience with Heffner Lexus Toyota was very pleasant and I highly recommend Melissa Young and the dealership if you want to be treated as a very valued customer! Thank you again Melissa for making me very, very happy with my choice of vehicle, salesperson and dealership!

Ashley G

Recently bought our Ford Escape from Steve at Heffner Motors. Steve was so friendly, easy to talk to, and knowledgeable; he made the whole process quick and easy. We also had brief encounters with the sales manager and the finance manager, all of whom were super friendly and helpful. We had such a great experience, I would reccomended them to anyone.

Brian Robertson

To Michelle Whittle and Heffner Toyota: A couple of weeks ago we purchased another Toyota from Heffner with Michelle's assistance. She is so professional and makes the process so easy,as if we were buying from a dear friend. We have brought a few cars through her and she has helped family and friends purchase also. Toyota we are very pleased with our latest purchase,thank you. To anyone looking for a Toyota, go see Michelle. Thank you Michelle, you are the BEST!! Brian and Gail Robertson

Paulina Cisneros

I had the pleasure of buying my recent car at Heffner's (through Adam L, whom I recommend!) as well as getting it serviced there. Heffner is all about customer service - all my questions are always answered and I truly feel heard. I appreciate this dealership very much - happy to be a customer!

Angela

Just leased a Corolla Hatchback from Heffner, to replace my much-loved 2005 Matrix. First time dealing with Heffner, and I couldn't be more pleased. The staff I met were all friendly and helpful. I love that Heffner supports the Morning Glory Cafe on their premises. And I was especially pleased with the advice and assistance I got from Melissa Young....she was great to deal with, always cheerful and very knowledgeable. She made the process so easy and pleasant!

Joanne R

This is our third vehicle from Heffner and once again they did not disappoint. Keith's professionalism and knowledge made the whole process an enjoyable experience. Shout out to Landon as well for his honest and courteous service. We are proud to be part of the Heffner Family!

Sheila Hooton

Had a great experience with Jim Holyome. He was a very helpful and down to earth salesman at Heffner Toyota. He listened to all our concerns, and he also took the time to make sure we had all our needs taken care of. Thanks Jim :)

Margaret Dewaal

Heffner Toyota is First Class all the way! Matt Bishop was the Best in taking care of every thing in finalizing our deal on our vehicle. Excellent service. We would highly recommend Heffner Toyota!

Homer Ayuste

Bought a new 2019 corolla from heffner in February 2019 . 8 months later 1 of the wheel cover cracked. I asked the service advisor if it was covered under warranty , she asked me the location of the crack and I told her it was on the front passenger side. She inspected the crack and talk to the manager. After talking to her manager she asked me if I swap to winter tires, I told her no I haven't. The car still have the original tires and tire covers. She called the manager on the phone again and after talking to her manager she said no it is not covered under warranty. Why asked me if I swap to winter tires if you're going to say NO anyway. I'm very disappointed.

Ellie Green

I would highly recommend Heffner Toyota! I have never felt so valued or been treated with such respect, it was truly an amazing experience and I will never go anywhere else. My first interaction with the dealership was regarding booking my car in for a service and even that far exceeded my expectations. All of the staff here are friendly, professional and make you feel valued. From booking the appointment, to dropping my car off, to free coffee and cookies, to collecting my car - the staff of this dealership are outstanding! Congratulations to you all at Heffner Toyota for being amazing!

sarah watson

Great service from Sal and Iman. We drove three hours from out of town to look at a truck. Was as advertised, great condition and great price. They went out of their way to get it ready on time as promised and even met us half way for pickup. Best used car experience we've ever had.

George Avgousti

Salv Jiron handled the purchase of my 2021 Hybrid Camry! Steller service, provided all the answers I needed and made it a smooth transaction. Thanks again.