Reviews of Pacific Mazda (Car Wash)

Jason Roudette

Parts department snd staff were extremely helpful and kind. Even showed me a quick tutorial. Thank you!

Erin Buchholz

I've been bringing my car to Pacific Mazda for service for about 7 years and have had a positive experience everytime. When I've had to have work done (i.e. brakes) and have gotten estimates from other repair shops, Pacific Mazda is usually on par or within a few dollars. The staff are always helpful and knowledgeable and as I work downtown, it's so convenient to leave my car with them for the day whenever I'm getting service done. With the bad experiences my husband has had with other dealership service departments in Victoria, it makes me greatful for the fabulous service I get at Pacific Mazda.

Melea Holland

We were in the market for a new SUV last year and after some looking around we settled on the CX-5. We have been so happy with our purchase. Ed, the salesman that helped us was so personable and helpful. In fact, when we needed a small car for commuting in Alberta my husband headed back to Pacific Mazda because we had had such great service. We bought a used Mazda 3 from them as well. Safe to say our next purchase will be from here!

Kimberly Jordon

This dealership gives AMAZING service, especially Frank who is a sales and leasing consultant. They have incredibly knowledge and are always willing to lend a helping hand (like jumping my friends car that was stuck down the road). I completely trust the consultants at this dealership and if I were to buy a Mazda, I would always buy it at this dealership. Thank you guys!

aleah simensen

An absolutely AMAZING experience, Frank and Zoe were so so helpful, professional and kind. When you walk in everyone makes you feel right at home. They worked so hard to make sure I got my dream car. Thank you to everyone at Mazda for the stunning experience. 100% recommend going to them for a new vehicle.

Benny

We were visiting Victoria over Christmas in snowy weather. We slid into a curb and created some significant damage to our car. All auto repair stores were fully booked through the new year but Mazda Victoria got us in, repaired our car and even arranged to have winter tires transferred down and installed by the next morning so we could get home without extending our trip. The service was amazing and communication outstanding. They saved the day and we are so grateful. Thanks!

Angelina Pappone

I get my car serviced here and they are great but today I had a different request. I came in with a twisted seatbelt and asked for help. Nate and Rob were awesome! They helped me get unstuck right away so I can drive safely. Thank you!

Stella M

I'm impressed. My Daughter had a warning message on her dashboard so took her car to Pacific Mazda, where she was immediately reassured the car would be assessed today. We were offered a taxi ride home and back when the car was ready. We were grateful as it was pouring rain. Upon our return to Pacific Mazda, Rob explained the problem to my Daughter and we were on our way. Our thanks to Christina and Rob for their kindness.

Justin Paquin

I bought a car here 7 years ago and shopped again recently. What I like about this place is the sales process. They are no pressure. Contrast that to the pressure cooker that is Ford dealerships in town. The sales staff at Pacific Mazda …

Maria Gustafsson

I've been leasing my vehicle from Pacific Mazda for several years now, and couldn't be happier with the service I've received. The service team is helpful, efficient and friendly. My sales team were/are terrific. Robin has a very easy going, friendly, yet professional selling style. Leaving you in control of the situation, and happy to have him helping you. Steve, makes the leasing/selling portion such an incredibly pleasant experience, you won't feel like you've parted with your money at all! Rather that you somehow got out of there with a free car! We'll, maybe not free, but it was a painless process! Thank you to the excellent team at Pacific Mazda.

Amber C

Don't bring your car here. They'll low ball you on a trade in and charge you ridiculous rates for labor.

Norbert Hofmann

I want give a big thank you to Al Hache who helped us through with the purchase of our new used vehicle at Pacific Mazda. He was very patient and kind, helping us through our questions, and he made sure we had a full understanding of the vehicle we were purchasing and also of Mazda as a manufacturer. My wife and I feel very confident in the purchasing decision he helped us make and are very happy with the new car. The car was immaculately detailed and serviced before it was turned over to us.

Allie Moore

Service department is excellent. Their online booking system is easy to use and you get a prompt response. Appointments are always on time and my car is usually ready earlier than the estimate. I appreciate the text updates! The vehicle …

Jade Yi

Traded in our car for a Mazda 3 hatchback. Todd was so nice and helped us get the best deal we could. Really the best and friendliest service you can get! We are loving our new vehicle, thank you!

Jessica Simmons

Wes and his sales team are top shelf. Easy to work with and super reasonable. They handled my trade in very well and got me into my new vehicle with no hassle. Highly recommended for your next new or used Mazda.

Ryan Sakata

Staff is very helpful even when it's busy.

Aaron Macdonald

Now that I have got the chance to drive my car around a little bit it is safe to say I am very happy with it so far. Glen Butcher did a great job helping me find the right car. I told him my budget and what I was looking for and the very …

Travis Biltzan

Friendly people, quality car wash after service, and always having scheduling done perfect. A laid back, welcoming atmosphere which is what most dealerships lack, but need. Of many dealership I've been to; this is one of the very best to …

Felicia Hart

Sean was very friendly and professional. He made buying a car an enjoyable experience. Im very happy with my car and highly recommend heading here if you're looking for a new vehicle.

annette beards

I was dreading buying a car. I have not had good experiences in the past. Al Hache and everyone at Pacific Mazda were so lovely and honest, and forthcoming with information. I highly recommend this dealership. I would give them 10 stars if I could. I wish them every success and will always recommend them!

Sarah B

Thanks Mark for the excellent service putting on my new rims and mirror cover. Also trying to get the scratch marks off my bumper and side panel. My car has had a little makeover during my lunch hour! Also thank you to Glenn for arranging this and ordering the parts I needed. I am very happy with both of your customer service!!

lilia timofeeva

A few weeks ago I was in for an oil change and a check, because my car was not driving right. I spoke with the service advisor, Laura. Laura was absolutely fantastic, through text messages she kept me updated on the progress, I texted her back and she called to discuss the issue. I needed a new transmission computer. It was ordered right away and installed very promptly. They were very accommodating with the time I could drop off and pick up my vehicle. I could not be happier with the service I got. I always had great service at this Mazda location, but this last visit, although the most expensive due to the issue, was the most pleasant and convenient. Thank you.

Jeremey Lyseng

worst service experience ever. I will not say who she is but not impressed with out letting me know before what the job was going to cost. It went from $550 to $2500. I am also in the automotive trade and this is a bad way to handle your business. It would have been better if they kept me up to speed thru the process.

Jason Campbell

Worst experience at a service dept ever, had 830am appointment , told car would be ready by 230/3 …. Went to pick car up at 3pm still hadn’t even gone in for service . My time doesn’t seem to be important to them as I had to wait an additional 1.5 hrs . I had to go because it was a factory recall , but never will the get my business for anything else .

Laura Horstman

A couple weeks ago I went into Pacific Mazda and dealt specifically with Matt on the recommendation of a friend. Matt was a true pleasure to deal with; friendly, honest, not at all the typical pushy car salesman I’ve come to expect from past experiences. He truly went above and beyond and answered all my myriad of questions. Even though I ultimately ended up going with a different deal elsewhere, I would definitely recommend Matt and Pacific Mazda to anyone looking for a new car.

Marianne Schafer

Really nice, really professional, beautiful product. I would recommend this business to anyone. My salesperson was Al but everyone was great and they all love Mazda. I hope my new vehicle goes the distance like I felt the sales team did. Thank you. (I edited this review because some how it showed up as a three star and I had meant for it to be a five)

Kev Mel

Just finishing purchasing a 2015 Mazda CX-5 GT with my daughter. The vehicle was immaculate and had a perfect 3rd party inspection. Al Hache did an amazing job! He was professional, personable and truly knew the product. When my daughter took possession of the car, Al went over the whole vehicle and showed her all the features. He paired her mobile as well. Everyone that we encountered at the dealership were very friendly and professional. I highly recommend Al and the dealership. Job well done!!

Adam Gicas

I bought a Mazda 3 from Pacific Mazda at the beginning of September. When I was test driving the car, the salesman brought up the fact that a person who previously had test driven the car noticed it was pulling to the right during that test drive. I noticed the same thing during my test drive and so when I was negotiating the purchase of the car, the salesman showed me the car inspection that Pacific Mazda service shop had put the car through and then offered to put it thought a second inspection to ensure the car had no mechanical issues. After keeping the car for 5 days to conduct the 2nd inspection, I got the car back and the salesman told me the 2nd inspection didn't show any mechanical issues with the vehicle. I asked for a copy of the original car inspection and the 2nd inspection, but to this day, I never received a copy of either inspection. To my mistake, I took the salesman's word that the car showed no mechanical issues and carried on with life. After driving the car for a few weeks I noticed the car was pulling to the right more and more and also making a shuttering noise. After saving up some money for a few weeks, I took the car a mechanic to have it inspected. After receiving a $700 bill to have the car inspected, the right wheel hub replaced and a tire alignment, I'm sharing this valuable lesson I've learned from this situation to get everything in writing and not just trust the word of the salesman.

Lilly Carreiro

Only come here if you want your oil change to take 4 hours!! I will not be coming back.

Mike Haeckel

I moved from out of province and needed my headlights serviced. They offered for me to come down the same day (Saturday) to see if it qualified under warranty, which it did. Was able to make an appointment, including ordering the parts in …

Daniel

Great people, great experience and great service!! We went in not knowing exactly what we were looking for but Al (from sales) showed us different options and answered all our questions and doubts. After asking all the right questions, he told us about an amazing car, the exactly one we needed! After deciding on the car we dealt with Steve from financing and we had such an amazing time... So if you need a new or used car....Ask for Al! He is the man to go!! and be ready for Steve...he´s just awesome

Colin Polonenko

Went used car shopping on the weekend and had my best experience at this dealership. Todd was great, treated us when we got there and left us alone until we needed help. Very easy to deal with and quite impressed with how professional they were. Unfortunately they did not have a car that met my requirements.

Marnie D

I have been dealing with Pacific Mazda since I bought my truck from them 10 years ago. I received great service from the start. My 1st purchase went really well and then I've had years of great service from their Service Department ever since. Recently I decided it was time to move on from my truck and had the pleasure of dealing with Robin in the purchase of my new vehicle and with Wesley in the trade-in of my truck. All interactions were positive and helpful. I am always impressed with the level of service I receive at Pacific Mazda. Every person from Robin, Wes, through to those who helped with purchasing and getting insurance were very helpful and a pleasure to deal with.

Maureen Garrity

Just recently purchased a Mazda CX3 and am so pleased with the car and with the sales service I received. Al helped me with the purchase and I so appreciated the honest, non pushy approach. This is the third Mazda I have purchased from …

Paul & Kat W.

Our recent first time experience with Pacific Mazda (PM) was excellent. We test drove vehicles at other dealerships and eventually made our way to PM to see what they had in terms of used vehicles. We were first met by Al H who looked after us from beginning to end. He was very patient and informative and allowed us to test drive a variety of vehicles while we learned about their different features along the way. His service was excellent and we never felt any pressure from him during the selection and ultimately the buying process. Excellent professional service. Ditto for Lisa M in the finance department who was also very pleasant to deal with and helpful by providing different options for warranty, etc. All the while without any pressure tactics to force us into a quick decision. Compared to the other dealerships in town (in our experience anyway), this one came out on top. We look forward to returning for our next vehicle purchase.

David Kinvig

I picked up a private sale 2007 Mazda 6 GT a few months ago and have been working to get it up to my standards. I have had the car in for service at Pacific Mazda a couple of times for some serious work and both times I have been very …

Andrew Shires

Pacific Mazda has restored my faith in car dealerships. I had been perusing some lots and online (auto trader) for a used truck. I happened to drive by Pacific Mazda one day back in October and saw a truck that could suit my needs. I stopped in and had a look and met by a friendly sales person (Glen). He listened well to my needs and was very relaxed about hearing me out. Took the truck for a test drive and it was nice to just go for a drive and just talk about both the vehicle and make personal connections. At no time was the typical pressure sales talk initiated. Finished the test drive and went inside to talk about pricing. I felt that I was treated with respect and fairness and we were able to work out a price that suited both sides which gave time to think it over. Ended up going through with the deal and the process was smooth and felt well taken care of by Glen, Angie (one of the managers), and Ben (finance dept). They all took the time to explain all aspects of the process and we never felt rushed. There is something to be said about smaller family owned businesses compared to the larger conglomerate owned dealerships. Thank you Glen, Angie and Ben for your time, professionalism and friendliness during the whole process. I am loving my new truck!

Wendy Maffia

I was looking to trade my car in and get cash back, and must admit was a bit nervous as to how fair the deal would be going to a dealership so I didn’t get my hopes up. I had a number in mind that I thought would be fair, not only did they …

S

Paint peeling off within 1 year of purchase of new car, got my whole car repainted. A friend with same car had problem as well. It starts peeling off in about a year again, went to Pacific Mazda to ask about the paint problem, said it was my fault because I am from Alberta.. with bad roads. (No paint issues previously with Toyota and BMW in Alberta ????)

Bobby Ross

Had a fantastic experience at Pacific Mazda. My fiance and I were having a quick look in the lot, scanning for some of the vehicles I saw online. A salesman came out and introduced himself as Todd. Todd was amazing! He was very casual, and friendly, and we did not feel the cliche sales pressure at all. Todd asked us if we wanted to take one of the vehicles out for a test drive. Again, we did not feel pressure. We felt Todd's excitement of just wanting to show and tell us what the vehicle is about. We left the lot feeling really confident. Todd responded to my email that night after hours. We went in the next day to purchase the vehicle. Again Todd was very honest and kind without being pushy. Todd listened to any concerns and answered all questions with respect. I recommend Pacific Mazda, and highly recommend speaking with Todd.

Dmetalian

Very bad customer service. Many hours of waiting time for a simple maintenance work. Service Department will not bother to notify you about delays. Over-booking is prevalent at the expense of customers waiting somewhere outside premises due …

Mark Pearce

Worked with Al Hache. Very pleased with the experience. Not pushy whatsoever. Informative, knowledgeable.

grey wandster

Great place. I had a good buying experience. They do sell used cars too. Alex helped us a lot and also listened and answered all our queries. They are very transparent in their process.

Vlad Uritsky

I have just bought a car from them 3 weeks ago. While I am happy with the general performance of the car, I'm not happy with the how many issues I have had to deal with as a result of the carelessness of the sales/service people. They forgot to make me a second key...so I had to return again for that. Then I discovered that the car they gave me had sat on the lot for so long the rotors had rusted over and were causing me braking issues. They shaved the rotors down but I'm not happy that I have to drive on thinner rotors and that NOBODY bothered to check if a brand new car was in proper condition. Then I got a low tire pressure warning and checked all 4 tires. All 4 were 10 psi below where they should have been, so again I had to waste my time filling them. Again, nobody bothered to check before it was given to me. Once you sign the paperwork, it seems they don't care any longer. I'd buy another Mazda, just not from these guys.

nicole smith

The best experience I've had buying a vehicle. Denzel was great start to finish! He was very informative yet very personable and made the whole experience a breeze. So happy with my latest purchase and cant praise Denzel and the rest of the team we worked with, Troy and Mike enough. Great dealership, would recommend!

Katie

Great experience leasing a car here today! Dealing with Frank & Dave was so easy, professional, and completely welcoming! I got exactly what I wanted (actually better than what I wanted!) at a price I was very happy with. I did not feel pressured at all which was really lovely. Thanks guys! I love my new CX3

Marcus

Matt the Sales Manager and Frank the Salesperson we worked with were absolutely amazing. These guys did everything they could to get us our dream car and went waaaaay above and beyond. Never once did we feel pressured or that we were being taken advantage of. They were absolutely genuine the entire time and thoroughly explained every step of the process. Never once did it feel like they were using tactics to get a sale like a lot of other dealerships in Victoria. I would recommend these guys 100% of the time. Special thanks to Matt again for making it all happen and helping us finalize everything!