Ok first off, I would like to just state that in NO way am I a hateful, and rude person... but the experience I had at this car wash with the owner (she has a SERIOUS attitude problem). I'm a university student at Laurentian in Sudbury, and my boyfriend came down to visit from Waterloo, and I thought we'd both wash our cars for fun... so we headed to the closest do it yourself car wash in the South End, and it was Tommy's Car wash. I went to get some change from the inside area, and there was this larger woman, with dark short hair and a terrible look on her face... and she said yes can I help you? 1. Is that how you greet your customers? I hope not, and if so.. shame on you 2. Why the miserable look? If you're having a bad day... take a day off, and don't rub your attitude off on your paying customers!! Anyways, I asked for change, and then I inquired on the cost for a rental for the following weekend (didn't want to add KM to my car) to go home, and she just plainly said we are sold out and our cars range on the most expensive side ... THAT WAS IT...I was so offended and disgusted by her seriously! Her parents seriously failed at teaching her any manners and I know she was probably from the same cultural background as me, and in our culture RESPECT, POLITENESS and courtesy is VERY important. She failed failed failed... I walked out just baffled, and this old white man asked me if I needed help, and I was surprised at how kind he was, so I asked him who that lady was and he said oh that's sharon our big boss. I was STUNNED that someone like her would be running any type of business. The man was very friendly, easy going, and he even offered to detail my car and try to get me a discount for the awful experience. But I know me detailing my car would only put money into that woman's pocket...so NO thanks. I seriously suggest NO ONE uses this car wash!