Reviews of Niagara Soft Cloth Car Wash & Detailing Centre (Car Wash)

Bruno Vieira McGuire

Great customer service

Marky Mark

Extremely professional, worked as needed, car was clean.

Ali Hassan

My suv detailed nice and well done Good job am fully satisfied with new management For sure come back again

harjot layal

Friendly staff and great customer service. Went to get my car detailed and it has never looked this clean. 10/10 recommend and will be a returning customer!!!

harjot layal

Friendly staff and great customer service. Went to get my car detailed and it has never looked this clean. 10/10 recommend and will be a returning customer!!!

pete mulder

You want your car washed or detailed number one place in Welland without a question

Jett Fleming

The absolute best in the business. Only place in the region I will trust bringing my cars to.

Max Power

I sent my wife with my truck on a special Tuesday, since she was going down into Welland for groceries. She was a little apprehensive about it because it can be intimidating trying to get a truck lined up and into the tracks, especially when it’s not her regular vehicle. She was very pleased with how they treated her and gave them a tip because of it. She says “they didn’t make feel at all stupid” and I think that’s a big comfort and compliment for customers. They’re treated with real respect and dignity. Thank you guys

Ryan St-Aubin

They alway do a good job.

daniel smith

If your looking for this type of wash, best spot in the area. Quick and good people that work there

Shams AbuBakr

Very good serice. Beside the auto car wash they do the dettailing of your car interior. Very friendly staff. Very convenient location and the service is really good they don't only wash your car from the outside but they can also clean it from the inside people are available to give a very nice service of very nice timing doesn't take long they're pretty quick so recommended for your car wash and car detailing

Neeha Rahman

Very happy with my car detail and wash. Came from Toronto to get it cleaned and I can say that it was worth it. Very professional environment and good quality work!

Mitch Baird

Always a great wash.

TT

I was really impressed with professionalism of the staff and their attention to detail.They did an amazing job cleaning my car.

William Russell “Russ” Dorey

Got the ultimate wash for $26 and change and they didnt even wash the windows inside or the dash .. didnt vacuum the car either .. very unsatisfactory work .. would not recommend this place at all.

Osmows Guelph1

I loved how quickly and spotless my car was after the wash

Sarah Brown

Great experience! My car looks fabulous - however I had change left in my car and my phone charger and both are now missing.

Shapiak Malik Taouri

The worst car wash I have seen. I paid for the full cleaning and you weren't able to vacuum the interior of the car. Mats were not washed inside the doors not wiped down and dirty. The windshield was not done at all. You are not professional. Shame on you.

paula burgess

Good

James Gomm

Always a great job on my cars

Dean Forbes McIntyre

Did a good job on my truck. Service was pretty quick considering they did the interior and exterior. Staff is really pleasant to talk with and they do good work.

Shamsher Raj Kapoor

It was my first and the most fabulous experience. I have an extremely old and rusted vehicle but the professionals of this carwash made me and my car a reason to thrive with confidence to burn some more rubber on maple land. I drove all the way from the Yukon territories to visit Ontario. I am happy to become a regular customer at this carwash. The new and old workers were really friendly. I highly recommend this carwash to not only Canadians but anyone who has a dirty car.

Chris Vanderweide

Did an amazing job detailing my vehicle, timely manor and friendly staff. I recommend there service to anyone and will continue being a costumer for years to come.

rashid malik

Good customer service.

Adam Franic

Hit and miss. Great value, and when they're not busy they do a fantastic job!... but when there is a huge lineup and they're rushing, they'll completely miss half the surfaces in your car. Nature of the beast, I guess.

SREEHARINATH RANGARAJU

Worth I have travelled from Toronto but felt going again my odyssey had never so clean 2003

Brandan Nesbitt

Had my truck detailed inside and out as well as an engine clean, its a construction vehicle and hasn't had the interior detailed in the 3 years we've had it. I did not expect them to be able to get it as clean as they did, it looks better then the day we bought it Thanks so much guys definitely will be sending everyone I can your way

Kara McCartney

Solid team, fast and thorough on interiors. Needs an option above platinum to remove brake dust and remove spotting from plastic components. Otherwise if you ask and check before you go then I think they might do it.

Chris Wood

We have used their service 3 times and each time have been more than happy with the results. Jeep, Ford Transit and Dodge Ram. The last one the Dodge Ram was used as my daily work truck and although it was moderately looked after the inside wasn’t and they did an amazing job both inside and out. To the point people think we got a new truck. Thanks again and you know we will be back.

Andrew Dubs

I know this place in some view it as the best but its so 50/50..i had my car in for inside and out and they did not run the vacum and left my cup holder full of water and my windshield cloudy ... I wish too try this place one more time .

Brent Rickman

Paid 28$ for the platinum interior and exterior, they wiped half my windshield with a rag and not the other half, guy must of had short arms because I could see where he could reach to clean my dash, only did half the job. Didnt go over floor with vaccum, only cleaned bugs off half my windshield. Door panels quickly wiped. A heavy rainfall could do a better wash.

Kara McCartney

Solid team, fast and thorough on interiors. Needs an option above platinum to remove brake dust and remove spotting from plastic components. Otherwise if you ask and check before you go then I think they might do it.

Olivia Henoud

Love this place! come here once a month and never disappointed!! definitely recommend

Dino Greco

Great service.

Yvon I

Did an excellent job despite the obstacles left in the vehicle.

Shuai WZ

Best car wash in town. If you are looking for a clean car, come here!

Sunny Sidhu 1685_

Best service in Niagara region in welland

Malik Arshad

I am really impressed with their car wash services. After the long road trip, I've decided to take a wash service for the truck . It looks like new after the wash. Impressive car wash company in Welland that too at affordable prices.very good service I highly recommend you guys! 1????

Simran Ghuman

Highly recommended for anyone looking for top quality services for very affordable prices. The employees always have great customer service, work efficiently and do an amazing job cleaning my car. They definitely strive to make sure their customers are more than satisfied every time they come in for a service. Very impressive!

ALI RAGZ

Excellent service. Best car wash in niagara region. Very safe for your vehicles and they always do s good job like it's their own vehicle. Very fast and perfect clean always. 5/5

Aafaq Shams

Excellent customer service 10/10 service

Steve Schilstra

Great service. Do an excellent job cleaning the interior of as well as exterior of the car. It's like getting a brand new car again every time they wash it.

J Hauber

Great place with great service. I love taking my car there and coming out with it super clean and shiny. Compared to other places, the pricing is pretty good too.

Jim Beattie

People are very courteous and do a great job

Linda McCabe

They do interior cleaning and detailing. I go here all the time. They have a loyalty program.

Affan Ahmed

Paying close to $30 for in and out cleaning and dash shining. Dash wasn’t even wiped. Seat were just touched with a vacuum had a drink in the cup holder i asked if I should throw it out myself but the guy said we will throw the garbage. Drink wasn’t even moved from the cup holder what kind of interior cleaning is this. Don’t waste your money on disappointment. Just do it yourself.

Zia Cheema

Doing great job and very nice peoples

Samuel Noble

The guys are friendly, the work is excellent. You can't beat the price

Brian Simmons

Key word is 'Detail' especially when you pay for the premium wash/clean!

Steve Blanchette

Took the platinum wash for SUV wash was ok but was rushed threw. Mats were not washed inside the doors not wiped down and dirty. Interior was rushed threw. Rims still dirty most likely would have been better if I did it my self.

Clayton L

Very disappointed in the wash. My truck isn't perfect by any means but I had the exterior wash that was $18.50 there's a big scuff all down the side of the truck where if I had a really nice vehicle id be even more angry then what I am now. The wash had no soap at all with the high speed spinning brushes the vehicle should be loaded with soap. That's why my truck is scratched now and was barely cleaned and the wheels are still dirty and dirty spots all over the truck. Unacceptable for a car wash and won't be returning or recommending this car wash

Trav Mane

Amazing detailing

Lauren Demers

Didn't even wash my car. Left the entire left side dirty. Will not use again and I do not recommend

Jeannette Thompson

AMAZING WORK WOULD DEFINITELY RECOMMEND TO OTHERS.

Zain Ahmad

Brought in my dirty vehicle for a cleaning and I was amazed with the service I received, I chose to go with the platinum service and my vehicle is looking brand new inside & out, the staff was also very nice and friendly . I highly recommend this Full service Carwash

Hilary Giroux

Excellent service!

Marlene Webber

they are really good except when it comes to cleaning under the seat they need to get a fixture for their vacuum, other than that ????

Stephen Billyard

My vehicle looks like brand new after getting detailed by Soft Cloth... nice work guys, Thank-You.

Neil Paterson

Fast thorough service, my truck came out looking great !! I did the platinum inside and out and the dash looked great too. Thanks guys

JIMMYREDU

Took my car here for the first time today and will definitely be back! Great job for a great price!

Lynn St Laurent

I go to the car wash a few times a year because my car is older and I am not too fussy on how clean it is. Every time I bring it here I am super impressed with how fantastic it looks when they are finished. I always do the interior/exterior and the smallest detail on my dash gets cleaned.

Matthew Wiley

Very friendly and detailed.

Patrick Belisle

Nothing to add, the job was done exactly like I was expect !!! Nice work

Sumia .S

I love this car wash :D

Shelley Johnson

Attention to detail! Great job everytime

paul parent

Great service

MK Mackenzie

Decent-ish Service if you’re in a quick pinch. The guys there vacuumed and tidied up the inside of my car but I definitely will be going back for a full detail. Some spaces were missed and I saw noticeable smudges in the windows after the wash.

Pat Ghas

The car wash had amazing workers. However, it is very fast therefore the cleanliness was not exactly perfect. Good enough for the time it took though.

Alyssa Klassen

Maybe 5 stars next time... Paid for the platinum wash on my SUV, they didn't clean the back hatch window on the inside. However, the exterior is beautiful and shiny.

Bob Lamontagne

Always get the best care

Tina Schulz

The staff are very quick but careful and very friendly.

Adam Young

Great place to get your ride cleaned! Claudio and Guy will have you saying 'wow' !

Christina Evangeline

Purchased the premium wash. Cycle was good length and my car sparkled afterwards. It's not often I leave a drive through wash satisfied but I was quite pleased with this location.

Mike Gibson

Dryer has no power

Mike Gibson

Dryer has no power

Tygeroar

Excellent customer service and cleaning service. The business was very flexible to my schedule.

Kyle Carter

Great bunch of guys that did a fantastic job! Will be back.

Oksana Ulisko

Not impressed with the platinum interior and exterior cleaning. When you get the car back everything is still wet and looks glossy but once dry there was still dirt on all the mats, console and dashboard.

Mike Napper

Great service great price great quality of work

Melisa Cote

Great service!!!

Malik Hamid

My car is squeaky clean thanks to these guys

Anmoldeep Singh Dhot

I visited here first time for washing my car and there services was fantasting . I am very impressed by them and now i wash my car there evry week.

Finding Nemo

I am a weekly customer of Niagara Soft Cloth and it is an amazing car wash to come to. The detailing skills they have are also great and the prices are very affordable, all employees are excellent and professional. I highly recommend it to anyone looking to get their car washed or even detailed and also if you care about quality service.

Sarmad Malik

My car hasn’t been this clean since I got it you guys did an amazing job keep up the great work will be bringing all my cars here from now on !

Samantha Cianchino

Always impressed with this car wash place. I never go anywhere else. Great value and great bunch of people taking pride in cleaning your car. Thank you for the amazing service????

Punda Bear

Great quality car wash. Never misses anything and is gentle on paint. Not badly priced and would recommend.

Jason M

Nice service at fair prices. $6 Express Wash deal on Tuesdays is busy at times.

Liam Pepper

Disappointing result. Hopefully will improve in the future.

Collin Marchand

I've had good experiences in the past, but my last two visits were substandard. The oitside looked great, and the dash looked great but the trim on the floor was still dirty the last two times and the seats weren't touched at all the last time. They're getting lazy... Which be fine if their price wasn't so high.

Jp Genovesi

Perfect every time

Nick M

Honestly I'm pretty disappointed with the service I received here. Took my car in for a full detailing, $155 +tax. The seats and the mats look great, as does the dash. However the interior roof is still dirty, it hasn't been touched despite the full detailing saying it included a full interior shampoo. Also the rearview mirror and both visors weren't touched at all. The windows all have a line of dirt along the top that was missed. The trunk looks like it was vacuumed out but along the trunk door line was completely missed also. There are a lot of water spots on the exterior of the car and on the exterior mirrors. All in all, a pretty disappointing experience unfortunately.

Malik Arshad

I am really impressed with their car wash services. After the long road trip, I've decided to take a wash service for the truck . It looks like new after the wash. Impressive car wash company in Welland that too at affordable prices.very good service I highly recommend you guys! 1????

Leeann Sigurdson

These guys are the best!!! I only bring my car here to get washed! They go above and beyond and the car always leaves sparkling! Customer service is exceptional!!!

Jen Lawson

My 2013 Sienna had seen far better days and for 7 years our 9 kids made a huge mess of the inside. All I can say is I was blown away at how Niagara Soft Cloth made my van look virtually new again. Highly recommend the drive to Welland!

T W

Did a good job but I did ask for a vacuum and it did not get done. Rest of the truck is beautiful and smells lovely.

Henriette G. FIANDER

Super staff reasonable and the price is right

Akram Maarouf

Just an average service with hit and miss when it comes to several spots inside the car. I didn’t feel they perform a thorough clean for a platinum cleaning option/service (when it comes to inside cleaning) & they weren’t even in a busy day at all. I could have cleaned it way better myself instead of using a professional service with no good results.

Darcy Sergius

The previous owners were fantastic! I drive 1/2 hour to have my truck washed and cleaned on the inside every week. New owners are trying hard and work to try to please. For $27.00 I expect no missed spots....

Adams Family

The team there did an awesome job of detailing the interior/exterior of our car. It looked like it did the day I picked it up from the dealer. They were quick to respond and it was ready when promised. Best of all their pricing is very reasonable.

John F. Kennedy

This car wash is fast, friendly and does an awesome job for a great price. Best value in the Niagara Peninsula. Keep up the terrific work guys! Faithful customer John Kennedy

Mobi Game

So Best Dear

John-Michael

Best in Niagara!! Only place I trust to clean my vehicles!

Mike Dobsi

They did a great job cleaning my car. Resonably priced. $10 for a wash and hand dry. The car wash is NOT a touchless. Just a heads up. But I didn't notice any scratches or anything from the car wash. I have taken there a few times now. I'm pleased with it.

Christina Evangeline

Purchased the premium wash. Cycle was good length and my car sparkled afterwards. It's not often I leave a drive through wash satisfied but I was quite pleased with this location.

Ashley Lattanville

Good staff. Always clean and do a good job

Andrea Ens

I could not be more impressed with the service that I received today! I arrived at 5:30pm with a very dirty vehicle (both inside and out). Even though interior detailing ends at 5pm, their team offered to provide the Platinum Package ($30), as I am showing the vehicle to a potential buyer in the morning. I am very impressed with how clean the car looks both inside and out! In addition, Steve (one of the owners) brought me a water bottle while I was waiting, and also advised me of a safety concern that he had noticed on the vehicle. This business has a super crew of workers that are clearly dedicated to a quality job and fantastic teamwork. I will without a doubt be taking all of our vehicles to this car wash from this point forward, and will be encouraging our friends and family to do the same!

velvet room

They did an amazing job with my car. They executed everything they had promised & my headlights looked brand new again. I got my windows tinted and looked amazing when it was done. Interior vacuuming job was also spot on & very clean. After getting my car done I had recommended my friends and family whom were also 100% satisfied with the quality of work! 10/10 recommend, best car wash & detailing in Niagara!

Syed Naqvi

I had this place last saturday and can’t belive it the service they provided is excellent and never had service like this,Honestly theymade my day ????

Kati

I asked for interior car wash, was charged for both interior and exterior. Interior wasn't even touched except the removable mats and some scent spray was sprayed inside. My earings are missing too, they were right clearly in the console.

Linda Work

Super service, good job always, some specials every week

Muffin

They promised to wash and undercoat the car, I had to leave it overnight for this. No problem. However I get it back and it's barely washed and barely sprayed. But they sure did shine up the outside.

Amy Doherty

I love bringing my vehicle here! The staff are so attentive and do and AMAZING job cleaning my car!!!!

Fin Laray

Did a great job cleaning my dirty vehicle. Staff was incredibly friendly aswell.

k bains

I brought in my vehicle to Niagara Soft Cloth Car Wash for a Full Shampoo detail. Niagara Soft Cloth Car Wash definitely goes above and beyond when detailing your vehicle. They did an phenomenal job detailing the interior and exterior of the vehicle. They ensured to get in to any small spots in the interior of vehicle and had my rims restored looking back to new. I was able to discuss cleaning my engine bay with one of the associates and I instantly knew my vehicle was in professional hands. Highly recommend Niagara Soft Cloth Car Wash to anyone looking to have their vehicle detailed by professional detailing experts. They take pride in your vehicle and detail it as if it’s their own!

Melove Cakes

Went in to get my car cleaned. Had 4 loonies in the cup holder before it went in and when I got my car back there was only 1 left. Really mad because I left a tip. If I had known they were going to take a tip, I wouldn't have left anything. Lost a customer because of this. I work hard for my money too.

Malik Hamza

very good service

Darte Million

Great service

Babar Ahmad

They are best service and very nice staff

Cory Lafleur

A frequent customer for years, but disappointed in the quality of service since new owners took over. Gave them some time to get it, but they continue to disappoint with very little attention to detail, from interior cleaning to the simple towel dry

Jarnail Toor

Great job on my car guys!! Highly recommend going to them for any detailing services, SK did an amazing job! Keep up the good work!

Sukhraj Dhah

Clean, Amazing service and great wash, it was professional and clean and i highly recommend everyone to use this car wash.

Kim L Murphy

We had a car that sat for months and was leaking water through a hole in the roof. It was a complete disaster inside these guys had the car for four and a half hours and made it look brand new!!

bryan turner

Had a gift card from last Christmas and they told me they were not honouring the gift card as it was purchased from the old owners.... Hmmmm that was upsetting. $60 gift card useless!!!!!! Anyway I visited the Car wash and after some discussion with Sam and Ali they agreed to provide me an exterior/interior car wash. Thanks

F xo

Everytime my family needs to get their cars washed, we always come here. Nothing beats companies treating their customers like friends & family. Big thank you to the workers here, they do a great job each time

Umar Mahmood

Excellent service. Very thorough clean and amazing value. The only place I go to keep my car clean

wendy L

They are very helpful and courteous. Do a great job.

Triston Henry

Brought my pick up truck there to get the platinum package today. I brought my benz there earlier in the year during the summer they scuffed up underneath my car and they played it off that they didn't do anything. So anyways I said you know what let me bring my pick up there I wouldn't be as upset if they scuffed the pick trying to support local businesses. My pick up went through wash with 3 wheel center caps and my truck came back out with all of them missing and my chrome cover for the drivers side mirror missing???? they went back to check if it was they claimed nothing was there. They didn't offer me anything no compensation Whats soo ever i left really irate I do not intend ever washing my car there again ! ????????

Paul Rogers

Excellent job!

Donna Braun

I was a little disappointed after paying $25 (+ $5 tip!!) for the interior/exterior cleaning. I had to go home and re-clean the interior, which defeated the whole purpose of paying them to do it.

Tony Risso

New owners and they have no clue what they are doing. Horrible job and never returning. A great business ruined!

Adina Aslam

Amazing service! My car hadn’t been cleaned in over a year and with a toddler it was very difficult to find the time to clean it. I went to Niagara soft cloth and they cleaned the car inside out! I’m amazed by the service they provided. My car looks brand new!!! Thankyou so much for your incredible service. I will be back soon with my other car :)

Asghar 1111

Best place , well costumer service.organized management.????

Terry Farrell

New owners .. very slow.. and they dont speak very good English.. the guy outside was enough ..I wanted to leave but someone was behind me.. I have been coming here for 25 years .. today is my last. Welland is going to miss the old owners.. they need to update the home page and remove that it's a family based business for 30 years.. every employee is new..

cesar cabezas

Horrible service broke my driver side mirror in my car and put sharpe all over my white leather seats didn’t even do a good job cleaning my car and on top of all this locked the keys in my car and didn’t even vacuum my car and in addition of this they didn’t pay for the damages place is going broke no ones going there anymore I’ll make sure of this

Avneet Khakh

Probably one of the best places I got my car cleaned from! I have to say I was quite impressed by the job they did & I will definitely come back whenever I need my car cleaned & shampooed.

Grant M. Winterton

Got a vert dirty van clean.

Shaun Filion

Previously always an excellent job, but something is wrong or machine out of adjustment Beware, I have gone to this car wash for years.I went with my brand new Dodge Challenger today, I have had the vehicle for 2 weeks. Upon leaving the car wash, I noticed immediately that somehow, someone or something in the car wash gauged and scratched my drivers side window many times. I brought this to the owners attention,and he immediately was ignorant and uncooperative.He says show me which machine in the car wash did this. Really,I have to go inside the car wash and find what did it? Are you kidding me.... Its a brand new car, 2 weeks old, noticed immediately, and brought up to the owner immediately upon seeing it, not a month later... Whats more feasible to what happened?

Muhmmad Kashif

Impressive car wash! They were fast, very friendly, and did an amazing job. I noticed they washed a ton of high end cars. If they get that many expensive vehicles, you know you can trust them. Thanks guys! Like go once 1 ????

Jacques Labranche

Not to empress.

Geo-Anne Wallis

Great job. My car hadn't been cleaned in more than two years and with two dogs, the interior was a mess. These guys made everything look good. Well done.

Jenna Reiff

The owner was amazing and drove all the way back to this location after it had closed to help my friend who’s daughter left her insulin on the bench inside. Amazing service and they really care about their customers!

Shea Gordon

Not always as good as today, but wow, they did a fantastic job today. You can't expect detailing service for $30, but today was pretty darn close. I will be back.

Josh Howcroft

Best undercoating in town

Anandhu Kallarackal

No response from them

Alicia Nicholls

I just got home from visiting this wash. My husband takes our vehicles regularly so after having a very bad oilspray done elsewhere, I knew I was coming here for a cleaning. The gentleman I delt with today was amazing. He hand sprayed my entire vehicle to get all of the oil off and explained to me how it works. He took extra care to ensure no oil that was sprayed (where it was supposed to be) was compromised. I'm beyond happy with my vehicle and the customer service was impeccable!

Jeff D

Great price and quality work. I asked them to make both my vehicles look new again and they did exactly what was needed to do that. They charged an honest and affordable price, no complaints at all.

Dave Gallagher

Was on my way to a business lunch, after gasing up the car decided it needed a wash. Went directly to the car wash (3 min drive) and paid for internal/external clean. There was no damage on car when I decide to wash it .....came out of wash with about two inches of paint missing from front hood. Pointed it out to the owner who swore it was there before ....accusing me of making it up. Owner was very aggressive, zero customer service, extremely defensive and went straight into CYA mode. Brutal.

Cait Atherton

I'm blown away by how clean they were able to get my car! I took it for the 6 hour service today as it was an extremely filthy car, after years of dogs and children and not ever having it professionally detailed since getting it in 2012. It almost feels brand new now...thank you Niagara Soft Cloth! Will be back.

Riccardo Marson

These guys are great!

Ano Iskeki

Amazing service.

Pat Brunarski

We took our 2018 Honda CR-V in for the deluxe detail. We cannot believe how amazing the vehicle looked when we picked it up-better than brand new! We will definitely be back and are passing this info onto family and friends.

A S

Niagara Soft Cloth is the go to place to have your car washed and detailed. the price is more then fair and the service is excellent. I highly recommend it to anyone who care about quality service.

Gert Meijer

Great wash and clean reasonable prices

Brenda Rowbottom

They do a good job!

jody dobsi

Love bringing my car to get all cleaned and shined up. All the guys there are great, super friendly and they do a perfect job each time, thank you ????

Soap MacTavish

I've been taking my vehicle here since I've been driving. Great guys and service!

Naveen Bains

I recently visited Niagara Soft Cloth Car Wash and had an exceptional experience! My car looks better than new! The staff is also super friendly and front desk was very professional! Can’t wait for my next visit. 11/10 service!

Ruff LIfe

Disappointed, paid for platinum interior and exterior, interior doesn't look touched other than mats washed and vacuumed, bugs still all over front end surfaces, tires dressed while they were wet so doesn't look done when they dry, really disappointed was hoping for what I paid for, that's not unreasonable is it?

Dandre Frater

Great customer service ‼️‼️

Chantal B

Since this business was bought the value has significantly decreased and prices have gone up. We went for an interior and exterior wash and the vacuuming was done in select areas only, the windshield was not done at all, and whatever product they used on spots that were done was extremely oily. We have long been customers of this car wash but will not be returning in the future. Better off going to a gas station touchless car wash for the value we got here.

Jack Tosta

Watch your car doesn't get scratched by the equipment

Andrew Potter

They do an excellent excellent excellent job! I have two very fury dogs and practically live in my car sometimes. I take my car here seasonally for a quick wash and vacuum and am never EVER disappointed. If you splurge for the full cleaning and carpet wash (which I do once every year or two) your car will look brand new!!

MUBASHAR RAFIQ

Very friendly and cooperative staff. They cleaned my vehicle very professionally. I will recommend to all of my friends ????????????

Craig Fisher

They are terrible with the windows. Might be the dirty rags they use. They use the same cloth as they use on your wheels

Maddy Mackenzie

Decent-ish Service if you’re in a quick pinch. The guys there vacuumed and tidied up the inside of my car but I definitely will be going back for a full detail. Some spaces were missed and I saw noticeable smudges in the windows after the wash.

E M

I didn't think it was possible to leave a car wash dirtier than I entered but here we are. My experience began with requesting a platinum interior/exterior wash. I was given the slip by a worker who had marked off the wrong wash type but i brushed it off. Once the wash was completed a worker "inspected" my car and said it was ready. I got into my vehicle and noticed that the interior of my vehicle particularly the center console area and seats were covered with small pieces of mud and pebbles almost as if the workers do not wash their cloths in between washes. I had to ask the last worker to clean off this debris. The gauge cluster, touchscreen, and steering wheel I had to re-wipe once I got home. They didn't bother drying the outside of my vehicle which isn't a big deal but when it air dried the windows and windshield were somehow dirtier almost as if they were washed with dirty water or wiped with dirty cloths; of course I had to wipe these down to get rid of the layer of grime that was left. My rims were left unwashed, bugs still on my grill, and somehow a long hair strand on the trunk of my car. There are much better full serve car washes in Niagara Falls for the same price

On Point Landscaping Inc

Always a great experience. Everyone is very friendly and they always do an great job.

Shannon Unrau

Love this place. The staff is friendly and they do a nice job

Wendy Tucker

These guys are so good! Quick and they do an amazing job!

Debra Family

I was missing the in out car wash place I would always take our autos to in Brampton when living in Mississauga. Was surprised to find this one here in Welland. Took my daughter’s car here for a Spring cleaning and within 20 minutes the guys did an amazing job. Very friendly. The $26 + tip for there in-out premium service is well worth it.

John Parisee

Great service

Scott Heil

I took my wife's brand new Cadillac XT4 there as we had a small mishap with a broke packet of a very sticky sauce that had opened on the plastic floor covering. I asked them if they could clean it up ... Boy I regret that .. the guy who cleaned proceeded to wipe up the sauce and then proceeded to wipe the interior of the doors .. the head liner, the dashboard, the gauge cluster, the console, the leather seats, the steering wheel, they even managed to get it inside the drivers window ... Now every time I clean the window and my wife then puts the window and then up .. a gooey streak appears on the window. ... I will never go back there again .. it's going to cost me more than 200$ to get it detailed properly now ... And I will have to have the interior of the driver's door removed and cleaned!!!! The pictures don't do it justice .. there is like a candy crust all through the interior of the vehicle...

Paawan Singh

Niagara soft cloth carwash is the best in town i have been to others but the best priced and the upmost service from this carwash you guys have my bussiness and i will definitely recommend all friends and family

Alfred Cooper

Impressive car wash! They were fast, very friendly, and did an amazing job. I noticed they washed a ton of high end cars. If they get that many expensive vehicles, you know you can trust them. Thanks guys!

Anthony Veith

I paid for the platinum service... Interior /exterior... Overall a very good job except for the interior windows... This is always a pet peeve of mine... Cleaned only the middle of the window and not surrounding edge especially windshield... Rectify this and it would be 5 star.

M. Bilal Majeed

Awesome People ????

Xavier Vlogs

I am very happy with my (first) experience with Niagara soft cloth car wash i say (first) because its my new place i just got a really nice car that i need to clean and keep shiny and up to date and wow this is the place to take it, great guys working here and i wouldnt even think about going anywhere else . i got my car proffessionally cleaned for my first time and i was amazed once i saw come out. really happy, you guys made my mustang look sweet and again no place i would go to this manual car wash is the real deal!

Deya Benavides

Good job

Alex Gibson

Took my truck out for a wash. Got a 4 ft groove in the side of my bed

Dale AuCoin

Went in for detailing, staff accidently sprayed Armour All into the stereo - this led to the radio not functioning properly. Notified staff, eventually the owner agreed to replace the radio. A few months later a radio was installed but again did not function properly for more than a few weeks. All correspondance has gone unanswered.

Paul White

Instructional signage could be a little clearer but they do a pretty good job ????

M Ahmad

I always go for car wash they're doing very good job clean car &Booked a shampoo detailing on my car last week. Very satisfied with wash, all of the dirty spots were vacuumed and wiped thanks keep going some

Saddaf Malik

The most convenient car wash in Niagara Falls area. Good price quick services.best costumer service! Lines can be long but progress quickly. Friendly & always willing to ensure the car is clean.????????????

Chris

I really can’t believe I paid for this service. They only wiped down surfaces that were in plain sight, only vacuumed areas in plain sight and didn’t even vacuum my back seats. Zero attention to detail. Smudges all over my windows and the surfaces had a greasy texture all over them. Just the laziest cleaning of a vehicle I’ve ever seen. Would not recommend or ever go back there.

Tina B

Called today to use gift certificate that was purchased for my husbands birthday - an express detail $80 value. New owner expressed he will not take my gift certificate cause he is a new owner... He hung up on me. My husband called back and spoke to him and owner hung up on him when he tired to make an appointment... The unprofessionalism was awful... family spent money on this gift cert. and to not accept it is beyond me... If he wants to keep in business he needs to treat his customers with a lot more respect. He has lost my families business, will never go to Niagara Soft Cloth Car wash again.... This is during covid19 pandemic and I can't believe the disrespect this man displayed... Treat your customers with more respect! Was not accepting $80 gift cert. worth a bad review? You will continue to get this bad name if you continue doing this!!! Wish the previous owners were still there, they were awesome!

FULLY SUPER

Scammers. Don't ask for the exterior wax, they won't press the button for it, you go through without getting it, yet they still try to CHARGE you for it. This has happened so many times at this place now, it's clearly not an innocent error. Then instead of an apology, or a free wash, they make you wait in line all over again for the wax, and they still charge you full price, with no apology. I will never be back. Long lines, bad design; if you want an exterior wash you have to sit behind and wait for anyone getting an interior cleaning first. There is no reason why they can't pull cars over who are also getting interior cleanings, and let the exterior only vehicles go through. I've waited over 40 minutes, hardly moving in the line, and the machines are just sitting there, not being used to their full potential.

Sierra Belansky

Washed my 8 seater car covered in dog hair for a great price and super quick with no appointment! Highly recommend very frowned customer service.

R B

I went to Niagara soft cloth car wash after 6 months. Costumer service was outstanding. I was very pleased with the results. I will be coming back again thanks!

Forch Scolaro

Best car wash in town!

Judy Murphy

Great service. Spotless

Karen Chaytor

Great service and they got my disgusting cheerio litterred van clean ????????

Teri Sauriol

Friendly and courteous staff. Great job with car! Will be back!

Bruno Vieira McGuire

Great customer service

Sarah Slattery

Super friendly staff- and they made my car look like new!

Safian Ali

Phenomenal service Just Incredible!! I Just had both of my vehicles Detailed inside/out and God damnnnn!! I must say i have never ever seen an exceptional service from any other detail shop. What you pay for is what you receive. THE PRICE IS RIGHT ! keep up the great work gentlemen!! ???????????????? Assistant general Manager store 51 Safian Ali

Michelle Lostracco

Took a very dirty, very dusty car to them. It was returned in amazing shape. They even got rid of the dog hair! Friendly service and attention to detail. Highly recommend.

sara ali

Recently came under new management and the standard of service has GREATLY increased.

Rick Larose

love this place

Adam Fraser

Good service good prices if u want hassle free care cleaning service.