We have the opinions of people who buy the services and products of Shell (Car Wash) in the territory close to Hull (Canada).
At this moment this business receives a rating of 4.1 out of 5 and that score was based on 30 reviews.
As you can see it has an average rating is quite high, and it's based on a high number of opinions, so we can think that the score is quite reliable. If there are many people who bothered to value when they've done well, it works.
You know that we do not usually bother to place evaluations when they are correct and we usually do it only if we've had a problem or issue...
This Car Wash is classified in the category of Gas station.
Very good to me
Car wash is working very poorly. Hardly gets any dirt off.
Great service
its right by the building that im insulating so its very convenient, and the staff are friendly as well
Decent service, prices seem quite high.
Quick in and out
lady who worked there wouldnt leave me alone when i was in a rush, kept insisting i was somehow pumping gas wrong despite following all her directions, and walked away in a passive aggressive huff when i made it clear i didn't need help
Gas
How refreshing! A nice clean bathroom! Well done Shell in North Bay! ????
Laundry
nice and clean station
Super helpful. Thank you for the wrench
I take my car here every Sunday and the guy is so nice and friendly. Does a great job.
Good location ... has a car wash... self serve.... Hard to get out of if you need to go south on Henderson Hwy.
Used to come here often for snacks, milk and slurpees. They never have milk now and snacks and sodas and smokes are often low on stock or none at all. Not to mention a guy working there is quite rude and seems to think being on his phone is more important than working. I've been going to Domo now
Staff is not helpful Lots of awful issues experienced
My vehicle likes this gas 100 km more than other gas brands
Station ok and they have propane
Well maintained
Nice place, cheaper gas, excellent customer service and excellent food store. ????
V power is the best!
Standard gas station. Nothing horrible, nothing great.
It has gas pumps, don't use car wash
Does not sell milk. Donations box is always broken open or been used for dumping.
Shell has best quality gas and the airmiles don't hurt.
its okay
(Translated) Sympathetic clerk (Original) Sympath le commis
Very poor customer service. We came to buy bottled water, ready to pay and the lady at the till prioritized eating her fries infront of us while chitchatting with the other employees. Didn’t even looked at us.
Pay at pump was quick using the easy shell app.
Cashier charged me for fuel I didn't buy. Asked for a simple refund back on my debit card, she was not trained on how to do it.. Train your staff if you are going to leave them alone.
Often slightly more expensive than the station across the road.
Car wash
Can be quite busy at times, but it's your standard Shell gas station. There is also a three bay covered car wash (you spray and brush) with an uncovered wash on the west side of the building. Air pump for tires available behind the store portion, $1 to operate.
Always doing paperwork and makes customers wait
I like it . If you need 94 octane is one of only a few.
Friendly service and they refill propane tanks .
(Translated) If you need to have your car washed, be careful. We let you pay for automatic washing, but nowhere does it tell you that the car wash is not functional!?! (Original) Si vous avez besoin de faire laver votre votre voiture, soyez prudent. On vous laisse payer le lavage automatique, mais on ne vous indique nul part que le lave auto n'est pas fonctionnel!?!
It’s very slow and doesn’t clean the car properly
Great service and selection
Pay at pump available, but customer service is very good if you need to go inside ????
Stopped for gas. Not too shabby
(Translated) In a month I went there 3 times: 1 time the payment to the 2 pumps that I tried did not work. 1 time the card payment inside did not work 1 time the car wash was broken. (Original) En un mois j'y suis allé 3 fois: 1 fois le paiement aux 2 pompes que j'ai essayé ne marchait pas. 1 fois le paiement par carte a l'intérieur ne marchait pas 1 fois le lave auto était brisé.
Quick easy, self serve
Good
my very own choice for gas and stuff. you will not miss any offers if you go inside. staff is vvery informative.
Great location
Clean and tidy
Gas and a car wash
Just went there everything’s good but cashier on job around 7:30pm was dealing like he’s doing a favour being there. Throwing receipt and items and texting while dealing with us.
Bad
Fast service
Once again a very good customer experience with Jas and another staff member. These folks really know how to make a customer feel at home. The station is one of the cleanest I have ever seen. lots of room to move around..no clutter at all. Great feeling to be greeted with smiles and a friendly hello....it's my station for what I need...thanks for the GREAT service....all the best and Merry Christmas.
Has two types of diesel Always the lowest price.
My favorites place of buying all my fuel
Good place to do laundry
It's ok but the gas prices are a little higher then what I normally pay
Tried to overcharge us
Friendly staff and well maintained business.
Nice car wash available.
You might want to train your staff on how to use a broom, dustpan and show them how to shovel in winter. The dirt and rubbish flying around the gas station sticks out like a sore thumb. The stuff does absolute 0 to upkeep and clean around their gas station. Now it's snowing and people are walking in ankle deep snow since the morning... This station is disgrace to Shell and to the National Park it is located in. Btw. there is dog poop right next to the ice box, that's been already sitting there for 3 months now! I wonder if it will make it until spring...
Best wash racks in town. One of the bays has no roof so you can wash a large vehicle with a C3 105mm Howitzer in tow. They will make change from debit inside.
Air miles.
The staff are very friendly and you can usually find what you want. Prices are reasonable. It's usually not very busy, it has a public bathroom which is great
(Translated) I boycott this place. A car wash that doesn't work. An employee who puts in more than the amount requested by my boyfriend and who was arrogant and obstinate. A friend told me that she has already entered and a customer was arguing with an employee, she immediately left. Dirty place, go somewhere else. (Original) Je boycotte cet endroit. Un lave-auto qui ne fonctionne pas. Un employé qui met plus que le montant demandé par mon chum et qui s'est montré arrogant et obstineux. Une amie m'a dit qu'elle est déjà entré et un client s'engueulait avec un employé, elle est sorti aussitôt. Sale endroit, allez ailleurs.
Really friendly staff
Air miles rewards, gas and high prices, its Jasper after all..
Best fast service, properly well cleaned restroom , outside and night shift staff is really nice & polite person. Price also much better then any other nearby gas station. I came from quebec and went to 10 different gas station but some are rude or sleeping at work. Mainly their washroom are open but thy dont want coustomer to use it. When i came here i wasn't sure it will be that much clean. If you guys are coming from another state or city use this place for gas and convenience things. Best in town.
Great gas, lots of snacks. Right next to diary queesn
Not open 24 hours like Google says
Made a quick stop here for some gas and snacks, the lady at the register was very helpful
Friendly staff. Has car wash. Great.
(Translated) Some gas (Original) Du gaz
this place is closed down
Always clean, competitive pricing, and convenient. Staff is helpful and friendly.
Limited options available and of the things that they do carry, they are often out of stock or are older and right about to expire. Their prices aren't specifically all that good either, especially when it comes to the carwash. The guy who usually works nights when I go is also terrible to deal with. I don't understand how he's the person that a company has dealing with people. I try not to go there unless I need to.
Fast friendly service
(Translated) A bit tight as a station but good service. The location is very convenient however, and there is a touchless car wash. (Original) Un peu serré comme station mais du bon service. L'emplacement est très pratique toutefois, et il y a un lave auto sans contact.
They have gas!
What a great place, good location and friendly staff. The gas is usually a penny more a litre then other spots......but the staff more than make up for that, friendly, honest people are a pleasure to do business with.
Gas station
(Translated) car wash always open even at -25 (Original) lave auto toujours ouvert meme a -25
A well stocked convenience store, fuel and a great car wash. Get the car wash deal on 4 wash tickets.
Fast attendants, not too busy usually - aka no wait times for gas. Nice big car wash bays too
Good Service and staff is always polite
Good service. Nice people there :)
Great location and super brand new touch less car wash
I called 20 min ago to ask about what atm machine is there and were very rude to me and asking who i was and calling me rude when i called to ask a question
new renovation is great
Excellent service
(Translated) The clerk doesn't want to help me when I ask him a question about the diesel pump that doesn't work! Unprofessional attitude and besides he was arrogant. (Original) Le commis ne veux pas m'aider quand je lui pose une question sur la pompe a Diesel qui ne fonctionne pas ! Attitude non professionnelle et en plus il était arrogant.
It's gas
(Translated) Large gas centers near department stores. (Original) Grands centre d'essence prêt de grands magasin.
Great way to earn some airmiles
Friendly staff
Friendly staff, open 24hrs
pleasant staff
You can no longer pay from the app it's been over a month. This is unacceptable that they haven't fixed it.
Will run and clean.
Bought a car wash express card for like 6 uses of something told me there was no expired date. It's been 3months and I've only used it twice. Going for a wash today and the card won't work. The cashier told me that he couldn't to anything and don't know what to do about it. And that's it... I told there that there were numbers on the card and that he could check it in the system of something, but he keep saying he doesn't know what to do... 75$ scammed?
V power nitro gas is worth every penny. My 12 year old Honda runs like new. Great gas mileage !
Super friendly staff members and cheap gas prices
My favorite Air Miles stop.
It's a good gas station with pretty good service
Its just your average gas station, not much else to say here other than the employees can be a little rude.
It's a gas station
I always go there when I am on my motorcycle, 91 octane has no ethanol and it's great for small engines.
Excellent customer service. Neat and clean store and person at till was very kind and helpful. Thank you.
They try always to foolish clients. Once a guy charged me $23 instead of $19. Another day i paid $4 for a product listed at $3.50
(Translated) Real thieves! I went to refuel there and I used the payment at the pump with my debit card. The pump did not work. The attendant then told me through the intercom to make the payment inside. When I was there, I said that I had already made the payment at the pump and that the transaction had passed, that he had only to open the pump ... He told me that the transaction did not worked. I persist in saying that yes. He checks and realizes that, indeed, it has passed. He tells me then that he must cancel the first transaction to make a second ... All this with arrogance, impoliteness and breathtaking sufficiency ... We made a second transaction, he gives me three receipts. The first $ 40, the second $ -40, and the last again for $ 40 ... I'm left with a doubt ... His transaction does not look correct ... I tell him .. He tells me: you have all three received, I can not do anything else ... My bank statement shows me two transactions of $ 40 for a total of $ 80 .... I represent myself at the convenience store (which is at the other end of the city, for me). The attendant tells me that there is no authority that day, and that he will make the message that manager. Two weeks later, no reminder ... I phone, the manager is not there and no, we do not take a message ... In the end, I stole $ 40. Nice gang of dirty ... (Original) De véritables voleurs! Je suis allé faire le plein à cet endroit et j'ai utilisé le paiement à la pompe avec ma carte de débit. La pompe n'a pas fonctionné. Le préposé m'a alors dit par l'intercom de faire le paiement à l'intérieur. Rendu là, j'ai dit que j'avais déjà fait le paiement à la pompe et que la transaction avait passé, qu'il n'avait qu'à ouvrir la pompe... Il me dit que la transaction n'a pas fonctionné. Je m'obstine en lui disant que oui. Il vérifie et réalise que, en effet, ça a passé. Il me dit alors qu'il doit annuler la première transaction pour en faire un deuxième... Tout cela avec une arrogance, une impolitesse et une suffisance ahurissantes... On fait une deuxième transaction, il me remet trois reçus. Le premier de 40$, le second de -40$, et le dernier de nouveau pour 40$... Je reste avec un doute... Sa transaction n'a pas l'air correcte... Je lui dis... Il me dit: vous avez les trois reçus, je ne peux rien faire d'autre... Mon relevé bancaire me montre deux transactions de 40$ pour un total de 80$.... Je me représente au dépanneur(qui est à l'autre bout de la ville, pour moi). Le préposé me dit qu'il n'y a personne d'autorité ce jour-là, et qu'il fera le message qu gérant. Deux semaines plus tard, pas de rappel... Je téléphone, le gérant n'est pas là et non, on ne prend pas de message... Au final, on m'a volé 40$. Belle gang de sales...
The graveyard girl helped me find my gas cap when i was unable to for almost and hour. Friendly geniuine service
Good location, fast pumps at Card lock location
It does what I need:. Sells gas. The place appears to be under new management over the last the year or so and I find the new staff to be very pleasant and friendly.
Worst gas. I got Vpower from here on 22nd of November at 11:54:59 am from pump no 2 and drove my vehicle for 326 km and all that gas is gone which was suppose to run for atleast 550-600 km… its just the quality of gas what made me to write this review not the employees because I did not go inside the store…
Other full auto wash can't clean extra dirty cars but guy here with perWash is great, also good prices.
Squeegee pail was missing fluid to clean my windshield
Got ID'd buying a lighter. I looked at the attendant in shock and said are you serious and she said yes. Regardless of my age it isn't illegal to purchase a lighter.
Be wary of this place as a UPS pick up point. Call ahead to make sure they have your package. Mine was labeled return to sender the day it was dropped off for me to pick up and was shipped back to California, despite me requesting a redelivery attempt.
Only use shell
They have air & vacuum
Above average car wash
If you don't like waiting in long lineups at Costco. come to this place their gas prices are almost always the same sometimes even cheaper they have the better price of gas in the whole region it is a very clean place friendly service They got my business
I stopped at this gas station in the morning. The credit card reader wasn't working and I had to walk inside to pay for the gas. The worker with the name Raj was extremely impolite and quite rude when he was talking to me. I had to point out to him that he was speaking unprofessionally, so that he would change his attitude. I rarely leave bad reviews, but I wanted to inform potential customers to stay away from this place if they expect a good customer service.
A has station a bit more expensive than usual. But they have fancy colorful car-wash
A normal shell gas station
Gas is always at a median price here and the 2$ car wash is phenomenal. I believe it's the cheapest jet wash in the city.
Nothing remarkable but nothing bad just basic gas when we needed it. Very close to the Walmart and Tim Hortons
Eight pumps, 2 of them for diesel. Pay-at-the-pump with credit or debit. You can collect Air Miles here. "Touchless" car wash. Convenience store with the usual items (snacks, ice, etc). Conveniently located and usually easy to get in and out quickly.
Nice staff and car wash
Polite staff
Lower price always at this location.
This location recently went had renovation. Late last year, and it looks fantastic. This is the closest gas station to this plaza and the prices are a little bit higher than the average for this area. The convenient store in the gas station has a great selection and provides excellent service. The only downfall is the higher than average price for fuel.
A little pricey.
New pumps, new convenience store, now open 24 hours.
Stuck in Nanaimo at the hospital caring for family and needed to get some laundry done late at night. Very friendly staff and while the service station and laundry need some updating it was well stocked and reasonably clean for an all night place :)I felt safe and the machines were all working :)
Guy was very rude just before Canada day when we were asking for directions to a grocery store. We went back again when we were getting some drinks and we wanted to see where we can get campig supplies and he just walked away from my boyfriend after he asked him. We didnt buy anything instead and just walked out. Just plain rude
Go to gas station on Henderson. Great service
(Translated) Yss (Original) Yss
Pumps work well
My pregnant sister was trying to get gas- online says they close at midnight, we arrived at 10:57. Attendant was inside the building, didn’t even have the decency to say they were closed. Just looked and watched while my sister was attempting to gas up.
(Translated) Not very affordable (Original) Peu abordable
In expensive but effective car wash. Got my car spotless for $4. Does a much better job then the touchless. There's often a line up though, be aware.
Happy and helpful staff
Great prices usually and the staff are very friendly!
The staff was chipper and helpful.
Friendly staff. Always clean!
Alot of crackheqds always asking for change lol
My brother was trying to go in to pay for my gas and the door was locked so he knocked but the workers just looked at him and proceeded to ignore him so he kept knocking until I told him that we should just leave and after five minutes they finally opened the door. They weren't closed and they did not not see him, they looked multiple times but just ignored. Never going there again!
Staff are fun. (Except one tall dude.) Always a good laugh when I go in there.
Says 24hrs but was closed at 7am
Filled up at Costco, washed my windows here.
Great gas station with friendly staff.
Staff was very kind and helpfully.
Car wash often doesn't work
Friendly staff. Clean. Helpful staff
This Shell location offers eight (8) newer pumps and is right at the heart of this Jasper tourist destination. It’s easy in and out, but feels a bit cramped where you park to pump fuel. There is a convenience store on-site.
Always clean and fast friendly service
Good gas station. Pay at the pump so, super convenient. Not that pay-inside style places are all that common anymore. Reasonable price on regular gas.
THEY HAVE FIDGET SPINNERS!!!!!!!!
The business is okay, besides the cashier Nic. It's almost like I'm inconveniencing him every time I go in.
Great place to fill up
Good and fu to stop for fuel
Ridiculously overpriced 2 summer windshield washer fluid for 13.97 on other gas station found same ones for 4.99. Simply ripping people off at this point of time. Be aware to look at prices
A good gas station.
It's a gas station, I got gas...
It's a shell! But its newer and clean with friendly staff.
Prepay only which prevents you from using a coupon on a full fill. The ultimate car wash cost $13.99 with a fill, would have expected a better job for the high price. My truck was left soap residue. I prefer the shell further down Henderson with the wand wash or the Co-op on Gateway.
Looked pretty empty and felt very cold in the morning of April 1, 2018, but looked like a good photo opportunity
Regular gas station, but it has a car wash with an inside and outside sprayer.
The car wash bays are huge and water pressure in the power washers are great. Washed and waxed for $4. Great value
Great gas staion. This is one of 3 that I personally fill up. I find it is one of the ones that has the cheapest gas prices.
Staff here called the police on a blind man with a service dog. Shameful disgusting bunch. It is a well known fact that the owner of this Shell has taken several trips to Bangkok to party with the Lady Boys if you catch my drift. The stench of corruption is strong at this gas station. It is also rumored that they engage in illegal backyard Rooster pit fights. Beaks and talons strewn everywhere.
Did not clean at all. Same as nothing.
Decent staff, pretty clean. Most of the merchandise is overpriced though.
I pay at the pump and hardly ever go inside. Quick and easy. I get air miles here.
It's dirty dead and dreary. But they had a nice drummer. Gas station that needs a serious cleaning. New water and squeegees wanted. Could use a bench and more shade trees and green space. Refueling could be great.
Don't deserve even 1 star Very poor customer service Very rude staff.
(Translated) Good service and clean (Original) Bon service et propre
This Shell Gas Station is on point. All newly renovated with a superb touch less car wash. Friendly staff and a free coffee on offer (limited time for grand opening). They have self wash bays as well (haven’t used as of yet). A solid bet for getting your car clean and prices start at $7 with gas purchase. Diesel pump at separate island very convenient for commercial vehicles. Will certainly be back.
it's a fuel station. not much ore to say about that. BUT, don't use the car wash. not sure what they've done, but the last couple of times I've gotten my truck washed there, it's been really bad. the dryers come on while the system is still washing your vehicle. so, less dry time. and I'm not sure what they did to the washer, but both times my truck went in dirty, came out dirty. so, I'd avoid washing a vehicle there. it's really bad.
Expensive when compared to other stations not a few miles away. Was clean and had no line
(Translated) Clean..beautiful commodity .. Ready to eat fresh from day to day .. (Original) Propre..belle marchandise.. Pret a manger frais du jour à tout les jours..
(Translated) I am generally very satisfied with this gas station. I went to refuel my car on Thursday October 6th around 5:30 p.m. and was confronted by a clerk who looked as stupid as his feet. No hello, no interaction and no politeness. This is not my first experience with this clerk. Maybe I will have more interaction by paying at the pump ... Sad .. I am generally very satisfied with this gas station. I went on Thursday October 6th around 5:30 p.m. and was confronted by a clerk who looked as stupid as his feet. No hello, no interaction and no politeness. This is not my first experience with this clerk. Maybe I will have more interaction by paying at the pump ... Sad .. (Original) Je suis très satisfait en général de cette station service. Je suis passé faire le plein de ma voiture jeudi le 6 octobre vers 17h30 et j'ai été confronté à un commis qui avait un air bête comme ses pieds. Pas de bonjour, pas d'intéraction et aucune politesse. Ce n'est pas ma première expériance avec ce commis. Peut-être que j'aurai plus d'intéraction en payant à la pompe...Triste.. I am generally very satisfied with this gas station. I went on Thursday October 6th around 5:30 p.m. and was confronted by a clerk who looked as stupid as his feet. No hello, no interaction and no politeness. This is not my first experience with this clerk. Maybe I will have more interaction by paying at the pump ... Sad ..
Clean and the staff are very polite and professional
I love that the shell has boughten this place. Car wash is awesome cause you get to do your own thing and I can clean and wax my car in 10 minutes for under 10$. The staff is extremely nice and helpful. Just a pleasant store. The trick to washing car is start right away on soap spray you may want to use the brush after for deeper clean then go right to wax spray for finish. Drive for 30 seconds-1 min then cloth polish for finish. Move quick while soap spray is active. It may take a few seconds for like to clear from soap to wax, FYI.
New and clean. Car wash was great..
Friendly staff. Clean store. Lots of snack options
(Translated) Very practical, good service. Position well (Original) Très pratique , bon service. Bien positionner
Not bad if you collect air miles!
This location has extremely nice workers here and this gas station doesn’t put the gas very high at all compare to others. I come from St. Catharines to gas up our vehicles cause they are very professional and always sweet people here!
Your staff has been really great, prompt friendly service, until today. Your new manager with the pink undercut haircut did not allow me to use my debit card because she claimed "you have to spend $5 before I can accept your debit card". There was no one else in the store and only one car at the pump; it's not like she was run off her feet with huge lineups. The other cashiers have been quite happy to accept my payment when I've used my debit card here every other day for the past year or so. Not good business practice to offend loyal customers.
The car wash here is great!
If I could I would've given 0 stars. The car wash person here is a mad man! Do NOT go to the car wash! He even used the F word to my mom, and he also verbally abused my mom and slapped her hand!The car wash person is sort of a chinese looking, and I'm telling again HE. IS. A. PSYCHO. PATH!
No face masks on either of the employees that were inside. Partition is up, but if you are requiring your patrons to wear masks, I believe you must wear them as well. Extremely disappointing to see during a pandemic.
Good place to get gas, but definitely always a few cents more than other places just a five minute drive away. Clean station, never really crowded because the locals know it's slightly higher prices!!!
Needed a car wash. The door was locked one person inside the attendant refused to answer....this was at 11:00 AM
Where to gas up is a no brainer whenever we are in the Parry Sound area. For the same price as all the other nearby gas stations, why not treat yourself to full serve - especially in inclement weather? Full serve gas stations are pretty rare these days but a full serve gas station such as this one, that also offers 100% customer service is pretty much non-existent. Not only do I get friendly service and with a smile - I get it consistently. Anybody can be friendly once in awhile but the staff at this Shell station never cease to amaze me. Other oil companies would do well to heed the example this station sets and should strive to make it the standard in the industry
Worst car wash in Niagara.. machine didnt clean my car. Soap remained all over car body . lost money and time
Air miles!
Our last stop before hitting the highway!
Good service
Good gas
(Translated) Clean, friendly. Polite staff. (Original) Чисто, привітно. Ввічливий персонал.
(Translated) Good service, clean place, efficient car wash! (Original) Bon service, endroit propre, lave-auto efficace !
Fast service and best gas prices
Epic
What can you say. Gas sold at a reasonable price and a fairly good touch less car wash located behind.
Got V-Power at bronze price. Lol what else you want?! XD
i don't know why ppl are complaining about the car wash. i use it monthly and i am always happy with the results. also, this store has great customer service and everything was very clean.
Good for quick stop in and out, right off the highway. Has a detail bay for your vehicle and diesel.
Great service!! Usually not too full! Clean store!
Friendly staff and good slushies!
Love thé air miles
Customer service is amazing. Car wash on site.
Horrible bathrooms
Friendly Staff, has a great car wash ! High quality Fuel.
Always clean,friendly.Just wish they would upgrade the car wash.
They take Air Miles!
Quick stop to get gas right off the highway.
Good job by clerk, always make me remember of getting points and offer products on promotion, get fuel from here in morning before going to job and smiling staff makes a good day start
(Translated) excellent service (Original) excelente servicio
It's a gas station. They do carry marine two stroke oil. Prices for fuel are higher than outside the city limits.
This place has a vacuum that last for a solid 8 mins for $1. A strange thing for a review I know.. but seriously if u want to vacuum your car, this is the place
Friendly staff.
Location
Great staff. Super helpful and friendly.
Clean .
This shell recently got sold to people who are so rude and the car wash is always broken for days at a time. When you say “it’s always broken” the clerk snapped and got really offended. Obviously by all the one star reviews obviously they’re not doing a good job running it. I live close so it’s convenient but i always try to go to any other one
Excellent indoor heated self serve carwash. It's amazing to be able to get out of the cold and wind. Wash is very affordable. Super friendly and helpful staff. Make sure to bring cash, as there is no ATM on site, clerks will provide change though
Close for renovations
This place is a joke bought items when I open package to find it was broke I was told all sales final no exchange or refund nevermind the shady vape shop in the backroom very poor customer appreciation wouldn't go back there for a drink in future if I was dehydrated and was going to die
This has been our go to place for fuel and carwash ... But just last week we noticed that there were no soap for the ultimate touchless carwash so we notified the attendant Ginni, she brush us off right away and told us that it was impossible cause she just refilled the soap the night before. She then told us that she needs the receipt so we showed it to her but then look at our car and said "it looks good from here so I cant give you another carwash" she wouldn't let us even finish talking, all those rude comments will never be forgotten.
I like the convenience of the touch less car wash although it's down for maintenance once out of every five times I go. I've had bad customer service a couple times.
Do not use the washrooms at this gas station. Absolutely disgusting. They are in need of a major cleaning, I’m not over exaggerating when I say they haven’t been cleaned in at least a year.
This is a handy gas station before you hit the Parkway and then Highway 115. It is big and spacious with plenty of room to maneuver around the gas pumps. The kiosk where you pay for your gas also offers food and beverages before you hit the road.
Closest Shell gas station
Counter on pump was going up, but no gas was coming out. First day for worker on duty and manager didn't help him out. Tried the pump beside the malfunctioning one and did the same thing. Gas attendant did nothing to help and would not refund our money. Also...the bathrooms were disgusting and the toilets didn't flush properly.
Busy place
Needed to fill the car or start walking
Great place. Staff is friendly. Only place I go for my gas
Good place to go if u want gas
Just a gas station
Nothing great just gas
Heading out of the city to go fishing we drive past this location and it clearly states it's supposed to be ooen at 6am it was 6:10 when we drove past and everything was still locked up, of you advertise you're open at a certain time it might be helpful to make sure you're actually open at that time.
No stars from me. Again I stopped for propane thought I would drop the tank then put some gas in my van . Did that and went in to see what was going on with the propane and got told by the guy behind the till"oh you just missed the guy that does the propane by 2 minutes" I was there waiting for at least 5 by the open propane dispenser before I put gas in my van. If you only have one employee that does the propane at least have the courtesy to put up a schedule or a closed for propane sign. This is about the 3rd or 4th time this has happened so I am done with this station.
this place charges an extra 6 cents for premium then any other shell. The one down henderson by bonner is only $1.25 while they charge $1.31
(Translated) 1st time ok (Original) 1st time ok
Clean station & polite friendly staff.
Suppose to be 24h...but when i show up at 5:35am, the pumps weren't working. Nobody was there to help either. I had to go elsewhere.
SIX STARS!!!!! Based on the amazing customer service by Hanith (he really is an awesome individual) and the multiple visits to this location, I have plenty of data to make this assertion. To a person, the employees are always polite, the store is always clean and organized, nicely stocked, and the rest rooms are spotless!! THIS THE GOLD STANDARD, and no, I am not an employee, family member of ownership nor am I affiliated with the petroleum industry in any way. Just calling it the way I have enjoyed it. Too bad more service stations aren't the same. Keep it up boys.....first time I've ever been inclined to send a note to a gas station, but you folks are genuine and deserve the kudos. Thank-you for all your help! Cheers all around!! Johnny
Staff inside are always friendly, and store area kept clean. Gas price is one of best in my end of town.
My favorite gas station in Peterborough. Others may lure you in with cheap gas and empty promises. Never shell.
Fast service
good service,. nice staff , gas diesel, car wash laundromat ! Could use more slurpee flavours i suppose
...NASTY... Stinky place. Windshield cleaners has no soap and stinks. Car wash will leave your car worse than before and ALWAYS issues with the pumps.
For some reason the employees here never want to fill my propane tank. Today the guy behind the counter was so rude he didn't even talk to me. Instead he seen me pull up to propane station at 330pm. He ran over to the window and stuck a sign saying propane closed to the door then went back behind the counter. This is about the 4th time I've been turned down for propane in the middle of the day. Because of the poor service I think I'll stop buying gas here too and just go to the Co-op where they always fill my tank.
Great service at the counter, plus I get to collect Air Miles
Always good service here
My husband and son had a flat tire and asked to use their phone to call someone to come change it. They refused. I understand they don't want random people using their phone for unnecessary stuff but when you have a specific reason such as this and want to make a quick call for help, humanity should prevail. This was ridiculous.
(Translated) A washing system that is not able to remove dust on my car, I will never go back I prefer to do it myself and the result will be 1000 times better (Original) Un système de lavage qui n’est pas capable d’enlever la poussière sur mon auto, je retournerai jamais la je préfère le faire moi meme et le résultat sera 1000 fois meilleure
Guy wearing a weird hat with ears was very rude to us.
Clean and friendly service
(Translated) Ready to work (Original) Pretde mon travail
Great friendly staff
Very kind and friendly and clean
Customer service could be better.
The price of gas was lower than my local station so I saved a couple of dollars Also found out that it Carrie's my preferred diesel fuel that I like for the colder weather
Sold gas cards that had not been activated. Basically just stole $25 from us. The POS arrogant and rude clerk after, refused to fix it, saying nothing he could do now, and the manager would call. No calls going on two weeks now. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Gas
Awesome
It's a gas station with a wand car wash, diesel and minor confectionery
Good service always smiling face
The car wash man is so mannerly kind etc and each time tried his best to remove what tracy bastion my next door neighbour had thrown onto my leased car no matter what he and i did for 2 years it couldnt be removed
Gassed up there awhile back. Attendant was friendly and helpful. Gas price was a bit high
Shell station must have been pretty bad to make me come home and write a review. Filled up truck and got an ultimate soft cloth carwash. Once in the car wash i realized it was touchless which i didn't want. Pretty simple - explained the situation and asked for a refund or a "soft cloth" carwash. The attendant said "IMPOSSIBLE" and then began to yell with a line of customers behind me. I stood my ground as I am a customer and was treated as I was an annoyance. I have been a loyal Shell customer for 25 years. You would think Shell Canada would read the reviews of this particular location and maybe look at the tape from roughly 4pm today. Disgusting when businesses are doing whatever they can to get customers through the doors and this particular one is pushing them out. Minus 5 stars. I spend $1000 a month on fuel and live a block away. Never go back.
Great gas! No issues.
Car wash takes clear coat off I wouldn't use this place ever again I suggest u not to as well
Stopped here last night to rinse off my vehicle. Just needed to exchange coins for a loonie. The worker was in laundry area cleaning. The sign at front door said back in 5 mins. So I waited and he came at door of laundromat and seen me standing there waiting. Was more than 5 minutes. As he unlocked the store door I waited until he put his cleaning supplies before I entered. I said I need to change coins for a loonie. Not even a hi or sorry for the wait. This attendant wasn't the friendliest. I would rather go to a different car wash next time. Rather than being unfriendly back , and saying something. I just bit my tongue and walked out after I got a loonie. About a month before the same worker had door locked again. He was standing at the atm taking out a bunch of receipts. He didn't even say hi or anything this time too. Just seemed strange he was taking out receipt after receipt after receipt.
If i could give this place 0 stars i would. EVERYTIME i go to this location the sign in front of the car wash says broken. Its not broken whoever took ownership of this is just plain LAZY. Especially with the season of melting snow they should be ensuring the car wash is up and running always, i totally understand that sometimes things break.. but this is almost an every second day occurrence. They re did the car wash just to have it not be open SUPER CONVENIENT.
O stars the laundry matt is dirty the machine's are all in disrepair. I WILL NEVER RETURN THERE.If you need to do laundry anywhere but here
We are on a 5 day visit to Jasper. The store employee is extremely helpful and friendly. We’ve purchased several necessities everyday, and am really pleased with the service and staff. Thank you!
(Translated) Very well (Original) Très bien
Dishonest, tried to charge 40 dollars for a soft drink, happened multiple times
Clean, we'll maintained.
Just a run of the mill gas station. I found the car wash (top tier $15) to be poor to only moderately decent. More than once I needed to complain in order to go through the car wash a second time. I now find it too frustrating to was my car there.
Good service
Lots of pumps no waiting friendly and efficient
Shell store in Jasper is where I always go to when I need to buy something. The staff are nice and friendly specially the guy named Mitul.
Usually more expensive than anywhere else, but not this day. Like air miles, there is someone there to guide you through and prespray the car for the wash, which I really like and he was very pleasant
The pump shut off a couple times. Otherwise, good location, decent price, lots of amenities nearby.
The car wash is unbelievably terrible. I recommend not wasting your money and going somewhere else
The best gas for your vehicle, nice people, easy access.
Quick
Best prices in town nice staff
Gas
They have gas
It is not very good customer service when your price tages on items do not accurately reflect what the items are actually worth... Some of the items were even mis labelled by a couple dollars.. Never again will i go here
Good service. Clean. Great deals. And airmiles!
I waited 10 min on the service side while a worker walked out to leave and didn't send someone out. It's very frustrating so much for service. Thanks for nothing cause I ended up leaving and going to another gas station.
Don't bother trying to wax your car in the coin operated car wash, just more soap comes out! Annoyed.
Clean rest room. Helpful area maps.
clean and easy
Server needs to use deodorant . Gas avg. Price
Great service. Was 5 cents cheaper than the closest gas stations
Busy area and slow checkout
Not Lotto player freindly
They screwed with my air miles twice now. I'm not going back
Friendly service. Clean ,efficient
Polite
If I could give this place 0 stars I would. I bought my husband a car wash, which it is supposed to be 180 days to use. Less then 30 days later he went to go use it and couldn’t when he went inside the guy working there said it was used today at 1:45 pm. My husband told him it wasn’t one of us they either sold someone the same code or someone entered the wrong code by mistake and it worked because it was my husband’s code. The guy phoned the manager and they said they had to look at the tapes and it would take a couple of days. It was only a 9.99 car wash but to review the tapes they are calling my husband a liar in other words. After they review the tapes and see it wasn’t us. I’ll never use shell again!
Best price and quality
(Translated) Very good service (Original) Très bon service
Lovely service
Not even allowed to use the laundromat until stated hours of operation on their door. What a joke. Will never buy gas here, let alone anything else.
Much better service than Esso
Easy access. Good convenience store
Worst Car wash I have ever been to Didn't get nothing off waste of $12 dollars
The gentleman that runs the car wash is an absolute gem. He is so kind and always has a huge smile on his face!! He has always made me chuckle or given me a kind compliment everytime I am there ????
Good location
Good service
Good
(Translated) It's not even open 24 hours (Original) C'est même pas ouvert 24h
I've always had great service. They are friendly and know exactly what pump I'm at without having to tell them.
Cheap gas in peterborough...
Never been
terrible terrible terrible
(Translated) No service, the cashier with his arms crossed looked silly but really looked silly. Never told me how much I had to pay for gasoline, I said hello to him but he didn't answer me. I mentioned to him that I will not come back because he looked stupid he answered me OK (Original) Aucun service, le caissier avec les bras croisés avait l'air bête mais vraiment l'air bête. Ne m'a jamais dit le montant que je devais payer pour l'essence, je lui ait dit bonjour mais il ne m'a pas répondu. Je lui ai mentionné que je ne reviendrai pas parce qu'il avait l'air bête il m'a répondu OK
I went to this station on Sunday June 9th around 3:30pm and bought one of the extra car washes. After going through the car wash, I realized that it did not clean the sides of my car. I went into the station and spoke to Hichem to tell him that my car was not clean. I was expecting an apology and for him to assure me that he would let the manager know that there must be an issue with the car wash and that they would look into getting it fixed. There was no apology or use of any empathy from this man. He made me feel like this was my fault and told me there was nothing he could do for me. He then said that he was done speaking to me, and started serving other customers while I just stood there. I don't even care about the cost of the car wash. I was just floored at the way in which this man treated me. I will never go back to a shell for gas or a car wash ever again if that is the way I can expect to be treated.
Accessible, service with a smile and they have a car wash.
Nice place, Friendly and helping staff, good store and available all needed stuff, neat and clean washrooms and other area. ????????????????
Clean and friendly staff!
Best car wash and vaccum
Good
Usually cheapest gas in town until Costco opened.
Has diesel fuel.
Don’t go here unless your ok with being harassed by the staff. Very poor staff. Very poor attitudes keep driving people.
Great car wash.
I’m always visiting jasper and I been experiencing very good customer service from Indian
(Translated) promote air miles there but there is always a problem when we want to pay for our gasoline with ... (Original) y font la promotion air miles mais y a toujours un problème quand on veux payer notre essence avec ..... louche
Water damage,smells so bad inside proabably bad for your health.
Great service but posted hrs are WRONG and they know it But wont change hrs to 6 till 10 on Google
Went for car wash didn't work rinsed 1/2 way down my truck exit door opened blower came on I went back in side told the cashier what happened she said nothing she could do come back tomorrow didn't offer another car wash or my money back not going back tomorrow or any other day
(Translated) Watch your receipts for your Air Miles points. (Original) Surveillez vos reçus pour vos points Air Miles.