Reviews of Thrifty Car Rental (Car Wash)

Michelle S

Really great service upon pick-up. Friendly, helpful and courteous.

Xiao Liu

Greedy car rental

Brennan M M

Last Saturday, August 8th 2020 two employees that regularly work here, Patricia and Brittney lie, string along and mislead customers about pick up dates ( expect 4 hour plus delays, 4 other couples were also having multiple hour delays, not just myself.) The behavior and attitude of Patricia & Brittney is truly disgusting and they are incredibly rude, aggressive, condescending and DO NOT CARE AT ALL about their customers time and money. They threatened to have hotel security to remove myself and my female friend from the hotel after we were trying to get more information on why there is multiple hour delays on our rental. Then after waiting hours we were not even able to pick up our rental because of a "policy change" (Had to go somewheres else, also 30 days or so for a refund) Multiple witnesses can attest to this and we are going higher up in the company plus the better buisness bureau so these two (Patricia & Brittney) face severe disciplinary actions/termination. Multiple witnesses can confirm all this to be true and are going higher as well. With further research I find out this company has went bankrupt. DO NOT RENT FROM HERE TO AVOID A NIGHTMARE SCENARIO!!! Thanks for reading and please share.

Darlene Chisholm

Fast and easy, great location right at the hotel in downtown/historic Halifax.

Lucas Andrade

The worst services ever, the staff was so disrespectful and rude. There’s a lot of car rentals near by, avoid this one!

Qi Kong

Very poor service. Never rent a car there!

Marie J

While the branch itself might be great, I made a reservation online for this location and cancelled it well before the cut-off date. My credit card was not fully refunded, and so far, I've spent an hour trying to get back the difference. This is easily the most miserable experience I have had renting a car. DO NOT RENT FROM THRIFTY!!!

Giuliana De Carli

The lady working there at the moment was pretty rude. Never had such a bad customer service. Don't recommend

stealer Arun

Really bad experience....!

Graham Duff

The experience started out badly with the Asian representative. I couldn't really understand him and his service skills needed work. The middle eastern man took over and was exceptional. I took his advice and rented a Nissan SUV which was excellent advice. He turned the whole experience around and because of him the review is 5 stars. Thanks for working with me to have an excellent car rental experience.

Igor Rizy

(Translated) Professional and fast service. (Original) שרות מקצועי ומהיר.

breanna sherk

In February, everything went well and easy. We rented a car the "Family Day" holiday Monday. They were open at 8am in the lobby of the Westin Hotel. We dropped it off after we were done at Halifax airport. No issues and everything was done in a timely manner. In August, we came back and rented a car again with terrible service. This time, we were charged $980 deposit on the car. No problem, however when they put my credit card information through, he entered it manually on the computer and swiped my card. I asked for the terminal to put in my code. He said not possible, so of course my card was declined and my bank called immediately saying there was fraudulent activity on my card. I said I was in store at the moment trying to put it through. They said since he was manually entering it on the computer it would not go through as it looked too suspicious. I cannot believe that they would not have a terminal for you to enter your code. So, we used a different credit card with more success. Then, we were given keys, told to take the elevator to the exit and find the car by beeping the keys until we saw it... we were told the car had already been checked and was fine. We went out to search for the car... no easy task. At first glance we noticed scratches on the passenger side door. We had to go back into the hotel and tell him. Wasting more time. He verified the 4 scratches... after telling us that the car had been checked and was fine. Clearly the company was trying to end up by having us pay for the scratches that were already there! We had to go back inside and sign. Finally, an hour and a bit later we were on our way. I could not believe that it would take so long and that there would be such terrible service.

Dana Clark

Super easy check in. Very upfront prices and easy to drop off. I will use them again in a heartbeat next time I’m in the city.

Jay Fennema

Friendly staff, quick service. Gave me a free upgrade

Jacob Pecoskie

I just called there and was referred to the website for service, worst customer service ever.

Matthew

Worst service and experience. Save your time go elsewhere. Edit- Got a car in 10 minutes at a different rental place. For half the charge and zero issues. Still trying to be refunded for the car thrifty charged us for that we never received. They are trying to not refund us now, they are saying our licenses that Enterprise had no issues with, weren't valid to rent to. These guys are scum and thieves.

Hannah Webber

terrible service and employees just disgusting booked an hour before i got there online said the car was reserved then when i got there they said there was no cars

Patrick Difford

Great location.

Hadi

These guys at halifax are scammers, I booked through expedia and paid in full. They made me sign a paper that I thought was the total that I paid on expedia as it was the exact amount of the total rental price, and only later I found that I was double charged and they said the second charge was just for winter tires and that I had agreed to that by signing the papers!

Shawn Cassidy

Called Thrifty main phone number (head office?) for a rental quote for pick-up at the Hollis Street location and the customer service rep ended up booking it and sent me a confirmation by email. I saw the email while still on the phone and questioned him. His answer was that I could cancel it if I wanted. I said cancel it now! He said he did, but I never got a cancellation email. I asked him to wait on the phone until I got the email and he proceeded to hang-up on me. Awful customer service! Now I have to call back and make sure the booking is cancelled. What a waste of time. Hopefully the next customer service rep is more professional than the first!

Jonathan Hannam

Not the best car rental company, but certainly not the worst. Employees seemed more interested in pushing through transaction than having any interaction with the client.

raviteja polluru

Very worst service ever seen from customer representative Britney at westin hotel in downtown Halifax .. she gave careless response to the customer.. she ask me to call her manager do what ever u want .. I never felt this experience in any other car rental .. we are waiting here at hotel for more than 3 hours still not confirmed . She closes at 1:00pm . Please never ever go with this car rental if ur committed to work . There is no other option other than zero star .. please skip this car rental if ur committed to work. Thanks

Dario Garcia

Based on 3 visits - best budget car rental option in Halifax.

Jason MacLean

Devin was so friendly and everything was according to plan. Our car was on time and he helped us understand how to drop off at the airport.

Veronica C

Absolutely terrible! Booked a 4 or 5 door car 6 months in advance and they did not have any cars available when I arrived for my pick up, only a mini van! Not acceptable. Had to pay a significant premium for a car at another company as it was a last minute booking and limited options available. Also was difficult to find the location of the rental desk.

Jon Grove

Easy to deal with. Clean vehicles

Hugo Medeiros

Good prices and services. Cars are new and clean

ray alaura

THE WORST CUSTOMER SERVICE EVER!!!!!! NEVER RENT FROM HERE!!!

Johannes Birner

(Translated) The worst ever. Rental car was reserved online in advance. Had 30 min. Delay because we didn't get off the cruise ship earlier. Then the counter was no longer manned and it was no longer possible to take over a rental car. When asked at the branch at the airport, no vehicle was generally available. Please book directly with Avis! (Original) Das Schlechteste überhaupt. Mietwagen wurde vorab online reserviert. Hatten 30 min. Verspätung da wir nicht früher vom Kreuzfahrtschiff kamen. Dann war der Schalter schon nicht mehr besetzt und eine Mietwagenübernahme nicht mehr möglich. Auf Nachfrage bei der Zweigstelle am Flughafen war generell kein Fahrzeug verfügbar. Bitte direkt bei Avis buchen!

Deepak Kumar

I am not sure why many has given bad reviews, but for me it went well. Both the guys over there were supporting amd helped me saving money by asking me to get tank filled to avoid charge. Also there canopy is inside westin hotel just om left when you enter.

R k

Poor service .. gave Me punchered car..

User Review

I would give Thrifty 0 stars if I could. After showing up for my rental and waiting 15 minutes when no one showed up, I called the number at the front desk to indicate I had arrived. The woman on the other end indicated she was busy and would show up when she was finished her task. When she did show up she accused me of not showing up for my rental on time (which was true, I'll give her that) but I've never had an issue with showing up a bit late to rent a car - especially with travel delays, etc. After being told off for wasting her time, I was asked to swipe my credit card and provide a non driver's license piece of ID. With me, I had only brought my credit card and driver's license - as is normative when renting a car. Nowhere on the Thrifty website or in my booking process was it indicated that I needed two pieces of photo ID. This seemed to be a policy only stated on a printed out sheet at their desk at The Westin Halifax. The woman working the desk was incredibly rude and unhelpful throughout the entire process. If she had simply been polite, I would have certainly been more sympathetic. I would not recommend to Thrifty Car Rental to anyone.

Nury Lopez

Accesible and handy to be in the hotel.

George Ohearn

Booked a car here through Expedia. The woman on the desk was very rude. I as dressed poorly, coming from a construction site and she must of thought I was not in her class. Note there, I don't need to work customer service desks, she does. Needed a car while mine was down. There was a credit card issue, Expedia had already took the charge out. She became even ruder at that point so I called an uber and left. 3 weeks later still in the car I rented form Enterprise. The few extra bucks a week is worth not dealing with such a person. 1 star because it is the lowest I can give. Do yourself a favour and just say no.

James Wile

I want to start off by saying don't believe everything you read. I rented a car first time from Thrifty and had my vehicle for 3 weeks. I dealt with Barbara and from the start she did everything possible to make sure my experience was amazing. I was given a beautiful clean car I have no issues and a contact number in case I did. I return the vehicle after three weeks and had the same exceptional service. Their price is amazing but the service is out of this world. I live in Halifax that needed a car for 3 weeks while my car was being repaired. I will rent from no other place going forward then Thrifty Car Rental located at the Westin Hotel downtown. Feel free to contact me and I will definitely give them very high marks for exceptional service, great low price and in my books, the best. I give them a 10 out of 10

Marwan Iskandar

I rented for 5 weeks, but most of the time never got the type of car I asked for. And promises of providing me with my request never came true. Upon returning the car at the airport, the staff did not accept driving me with my luggage to the departure terminal! I am not satisfied with the service. M. Iskandar

Kyle Hughes

Very poor service. I booked a rental with them a month in advance of arriving. When I did arrive they had nothing available for me. Not a single vehicle was available! After walking away to go to another car rental company I was told a car had just arrived and was being cleaned for me. So he swiped my credit card and did all the paper work. When I went to the vehicle it was not cleaned and was not even a car at all, it was a mini van. This company will not accommodate your requests or even work to fix they're mistakes. These guys are a joke and I HIGHLY recommend that you stay away from them.

Kunpeng Wang

Terrible experience. Charge me extra hours but I actually return the car in advance.

Eddy Crocker

Went there this morning after a previous bad experience. I wanted to give them another shot. They were busy and working hard to get customers into vehicles just after a cruise ship had arrived. Service was fast and both employees were pleasant even though you could tell they may have been a bit overwhelmed with the amount of customers waiting in line.

Dean Daer

Good service, not sure what people are complaining about. Reasonable prices, easy location to find.

Kristin Smith

Good location and great service.

Yeshale Chetty

Really bad experience. I am a student and they really did scam me for extra hidden costs. Had to pay an extra 150$ that was not aware of. Very rude when I was asking for more information. Definitely would not recommend

Cody Clifford

Not a single sign showing you it is there. Wasted lots of time trying to find it. The hotel it is in doesn't have an address number

Shawn Ingraham

Charged me an extra day when I returned a car 30 minutes late. Would not reconsider the extra day.

Mike

Pre-paid rental for noon. It's 1:50pm and I'm still waiting for a car to be available. I will not use their services again and I urge others to find a different rental agency. This service is well below industry standards Edit: It's 3:11pm, have not received a rental yet. No one from Thrifty will answer the phone Update: Car arrived at 4:40pm. Almost 5 hours after confirmation time. Let my experience be a warning to you about this location.

Nima Shahmiri

Avoid it at all costs! Been there 4 times and not a single time could get what I had reserved. You might even end up paying premium insurance for a car that you are forced to get! And their customer care will stop answering your Emails after the 1st reply! Terrible!