Reviews of NAPA AUTOPRO - Kennedy's (Car Wash)

Katie B

I had an excellent experience, and customer service was amazing!

Victoria Whalen

Very friendly and understanding, answered all my questions and really seemed to care about me as a customer.

Dr. Ulrich vom Hagen

Friendly and professional conduct.

His Awesomeness

Convenient location, relatively quick and friendly service, and detailed explanation and cost of inspection results

Fausto Faria Junior

Great experience!

Christopher Grundke

Kennedy's Autopro offer consistently prompt, excellent, and reasonably priced service. The crew in the garage do fine work, and Pat (on the front desk) is always great to deal with.

Frank Schmidt

Great friendly service. They were able to get me an appointment quickly and finished the work just as fast. When the service is complete, they also send you a link to an excellent website that shows some of the notes/pictures they took during the service. The images help understand what parts and services you might need to be done in the future. It's one thing to hear you might need to replace X, Y or Z shortly. But also having a photo of your car part in question that backs up the opinion is perfect.

Matthew Murphy

They were able to get me in immediately and had the work (rather extensive) done before the end of the day. Also presented me with multiple options depending on my budget.

Nick Zwaagstra

Good service, reliable, flexible and trustworthy

Firstname Lastname

Great customer service and work ethics. Highly recommend.

Billy Shears

What a great team. One of Dartmouth’s hidden gems for sure.

Byung Jun Kang

Prompt service and friendly staff

Andy Lee

Don't waste your money and time never ever... My wife has been there four times because of the tire sensors and battery. She had to continue to pay only for the diagnosis cost though they did not solve my car problem. Even though it's a very simple problem that only needs replacing. We wasted golden time and money. I went to another shop with same issues, they solved with low cost and same day. If you want to go to NAPA, you have to go to another store, not this one. It was so terrible experience.

Jason Morrison

Great service

Cheryl Enman

Pleasant experience. They do good work.

Kharybdis

Great repair centre to work with, they do excellent work!

Jenn MacInnis

Outstanding service! Friendly and professional staff.

Howard D

Good service. Fairness. Communication of problems. Indication of work that will or may be needed in the future.

Matthew Milne

Knowledgeable and fast service

Jerry White

Friendly, efficient, service with full explanations for all work, and clear identification of what is required, what is recommended and what to keep an eye on.

Robyn Vaughan

Went in for a oil change as they were near to work. Paid much more than the normal 80-90. About 3 months later the car starts making noise like the timing belt is going. Take it to my normal mechanic who proceeded to tell me that there was barely any oil in the engine. Have barely driven given the pandemic put about 1000km since the change. Theres no leaks in the engine at all. No reason for this other than there was not enough oil put in after draining. Lucky that it was caught before something exteamly expensive happened.

Selena Maxwell

This location has fixed major problems on our car, and has always given us good, honest advice about what needs to be done immediately and what can wait. When a used part was faulty (not their fault), they tracked down another quickly and fixed it, honouring their warranty no questions asked. As someone who knows very little about cars, I really appreciate how willing Mike and Pat are to explain everything to us and answer any questions we have in a way that is never condescending.

Jon Grove

When I buy a vehicle they'll be my first choice. Great location and always busy which is a good sign!

Myles Genest

I have always found Kennedy's to provide great service. Yes, at times they find things wrong with the car that were not apparent when I took it in. But they have also gone out of their way to provide service in an emergency, not charged for some services, and provide good value for the money. I recommend them to everyone, without reservation and I have had tow-truck people endorse them as fair and reasonable.

Samuel Jennings

They charged me 50$ and didnt fix the problem in my vehicle

Simon Porter

They do the work on all our company and buisness vehicles. They are great.

Ashley Burke

I felt very secure in their knowledge and expertise. Everyone was very personable, helpful and courteous. I was kept up to date on all work being done and given a courtesy car for the duration of time my car was in for maintenance. No complaints!

Orser Family

I have never seen a more detailed (with pictures) service analysis of what was done or needed to be done to your car. It really gave you confidence that your car was thoroughly checked

Anastasia Van Riet

I would give less than 1 star if I could. I waited over 2 hours for an oil change plus an inspection that I didn't even ask for. There wasn't a waiting area - I had to leave the premises. Finally I was contacted and told that my car was done and I could come back. Once I arrive back I am told that my car is not actually done and I need to wait more. So I end up having to wait another 20 or so minutes while they finish up. Then I'm told I can wait outside because they are bringing it out. I end up waiting AGAIN, this time in the cold, as they take my car out for a drive to make sure they put it back together properly. All this for a simple oil change and an inspection I did not want. I ended up paying twice as much as other places, while waiting twice as long as should have been necessary. Furthermore, in their inspection report they gave me a laundry list of problems my car supposedly had, which turned out to be mostly lies, as I got a second opinion afterwards from an actually reputable, experienced mechanic. Only a couple things NAPPA noted had any truth the them out of the 15 or so "problems" they listed. Their dishonesty and terrible service has ensured that I will never return, and I will actively tell anyone who asks about this place to not go there for service. They cannot be trusted. Edit: In response to the owner's reply to me review - As an example of an incorrect assessment I was given, they claimed my power steering fluid was low and they suspected it was leaking out of a hose clamp (they weren't even sure). My regular mechanic looked it over, found no leaks, and told me the real reason it was low: because it's cold out. Once the weather warms up the levels will go up. NAPPA wanted me to replace the clamp and flush the system "in case of a leak", when no action was actually needed. You can stand by your mechanics' evaluation all you want, but it doesn't change the fact that they were wrong about most of their evaluation, and frankly, it reflects poorly on your attitude and organisation. Edit 2: Also, since when is "suggest replacing clamp & flush or top up fluid" not a "repair recommendation"...

Fami Learn

Excellent customer service. Friendly, reliable, thoroguh and they look out for their clients.

D P

Wonderful Service

Samer Trabulsi

The worst place ever. Don't go there. They will rip you off. They take advantage of their customers. $216.00 labor just to check engine light and brakes. They will tell you your car needs THOUSANDS to be repaired, but you can do that for few hundreds elsewhere.

Kip James

They did a great job. Brakes, oil change and tires in one day. Great value for the money.

Zoey Lynn

If you want to pay addtional money for no reason and have your original parts broken by them. Then this is the place you want to go.

Anne McKenna

Professional, friendly, honest

Marten Kennedy

Great service, fair pricing. I like the photos they take and provide via weblink for MVI or repairs.

Mike Boyle

Very nice mechanics and pretty honest on professional matters. I cannot confirm how honest they are on personal matters, as I am not super close with any of them, nor do I know much about their personal lives.

stephanie zubriski

Convenient location in the city - the parking lot can be quite full during peak seasons (E.g. tire change). Service is prompt and friendly and they are really good at keeping a record of the repairs done on your vehicle. The provision of quotes for a job that vary slightly based on the quality of the parts is appreciated, especially as they are honest about when a higher quality part should be secured or when it really does not matter.

john Ratings

NEGATIVES - Very Slow - Vehicle is rarely done on time (Ex: Told will be done at 10 AM - Get a call at 3PM to come pick it up) - Upon completion of required work they are always trying to suck more $ out of you by telling you things that are wrong with other areas of your car - Pushy POSITIVES - They do the work that is required - Shuttle service to come pick you up

Jagadeesh Samuel

Absolutely 100 % work done in time and with reasonable price compare to others.

Gordon Brown

Very courteous and quality service

Darryl Duzak

Just had an amazing experience with this company… Stayed true to their quote, could’ve hosed me a number of times and didn’t. I am new to the neighborhood, and this is my new mechanic! You won’t be disappointed.

bartholomew Rose

We had parked our car in the Petro Canada customer parking as we were going to Petro Canada, one of the Napa personnel told us we couldn't park there. It was rather unprofessional of him the way that he went about it. I could understand that if the sign had said Napa customer parking, and after we had moved the car he went into the Petro Canada, I'm not sure if was complaining or telling them to tell us not to park there but all we wanted to do was go to Petro Canada. Nothing bad about the Petro Canada though we have always had good service there.

Patricia Harding

Great check-up with complete explanations. Honesty about what really needed to be done, good work and prompt service, Very good explanations

Sam Fraser

Why has my review and numerous other poor reviews been deleted?

Mathieu Roussel

Good service

Jacob Ritchie

Folks at Kennedy's were able to quickly diagnose the issue (one that the dealer had missed) when we had our vehicle towed there ... they communicated clearly, gave prompt updates, and fixed it at a fair price.