Reviews of The Home Depot (Car Wash)

Ken Mullins

Cheryl in appliances: Cheryl: Thank you so much for the great deal for the fridge and stove you put together for Marilyn & I. Home Depot should be very proud of having employees like you working there. It's always a pleasure being able to talk to you in the store. Cheers, Ken & Marilyn Mullins

Elaine Brown

Good selection, friendly and knowledgeable associates make this location of the chain enjoyable to shop in. There are good Covid-19 protocols in place so we feel safe shopping there but you can also order on-line and have items delivered or use their park and pick up option.

Calista Lockheart

Great selection and the staff are ever so helpful. I had a project in mind and was not exactly sure what I needed, the staff are so helpful there, they were able to fix me up with everything I needed. Each time I walk through the door a staff member not only greets me kindly but asks if I need any help finding anything within minutes of entering the store, great customer service!!!!!!!!!

D F

Always a pleasure dealing with staff, if I can find what I need im always pointed in the right direction.

Merrilee Bouchard

I love going to Home Depot to get ideas for new projects and I love the holiday decor!

Dylan Mathieson

They are more expensive than Home Hardware for the most part, have few staff to help you and they don't keep staff long so they don't know much anyways. Every time I go there it is because I have exhausted my other options. My parents got a washing machine from them that did not work. Getting anyone to come pick it up proved nearly as impossible as getting refunded. Bad service, bad company all around.

Rhonda Miller

I had to return an item that was under warranty. The staff handled the return expertly

Kevin Knapp

Good service. The guy at the rental desk was so easy to work with. Nice guy. Totally the type you could sit and have beers with away from work. Been here before with awesome customer service and will certainly keep coming back.

Harry

Great store and service. Excellent and beyond expectation service provided by Karan. Thanks a lot.

J.A.S Brotherhood

#great staff and #service . C. stopped in here once A. again for more home M. improvements like E. #Paint , #weather R. #Brushes , #trays O. #dowles, N. #rollers , #cleaning ,#supplies #lights #fixtures #everything #andsome ..... Thanks to C. We grabbed more than we came for and was happy that he helped us join PRO EXTRA FOR REPEAT AND LOYAL CUSTOMERS.... #BIGREBATES ON JUST ABOUT ANYTHING...... WILL DRIVE BACK HERE FORSURE..... 1.5 HRS ONE WAY. WORTH THE VISITS .

Wd T

Rude staff. This store has one of the most unfriendly staff I have seen at a Home Depot location. Unfortunately I've had to deal with this store a few times. Hopefully won't have to deal with this location in the future.

Miracle Emery

Exemplary delivery service, thank you SO much!

lada Balla

They don't have alot of items the other home depots have. Have needed to go to trade stores to finish projects.

Gerald S

While being on vacation from Ontario I went into Home Depot in Courtenay BC and found some great deals but could not decide at that moment which one to get. So I walked over to Tim Hortons in the same parking lot and decided to have a coffee while making my decision. I made my decision and was going to purchase the item in the morning but at 9:30 p.m. I was told by the security guard the store was closed and you must leave the parking lot. I thought that was very rude to Home Depot's customers and decided to finish my coffee and not to make the purchase the next morning.

Scott Van Achte

It is a standard home depot. Prices tend to be among the lowest in town for building materials, but not always for appliances. Have to do your price checks, but usually a safe bet you will not over-pay here. For some items I find that home hardware is a bit cheaper, Hardiplank for instance, other things the opposite. Also, never had any issues returning excess materials - have actually been encourage to buy more than you need and return the leftovers. Maybe the hope is you wont return the leftovers as I am sure most won't, but I do, and glad I can). Staff is almost always friendly although I did encounter one person in electrical a few years ago. We were looking for a specific part, she said it didn't exist, had been discontinued years prior. She was abrupt and rude and not helpful. After she left, I continued to wander and eventually found the exact part. They had a whole shelf of them. (can't recall the exact part). She clearly either did not know her stuff, didn't care, or was maybe not in her department. I'm not sure. But experiences like that here seem rare. More often than not I have had very knowledgeable sales staff help me - sometimes going out out their way to help. Some people I know speak badly of Home Depot, but for me, the good experiences far out weigh the bad.

Pmason 7145

Bought a Bemis easy close toilet seat and the hardware did not match the seat fasteners. What a waste of my time!

Art Samuels

Store was bright and pleasantly accessible, found items quickly and the cashier was very polite. Will shop again.

Warren Mcdonald

My husband and I have been working with Pamela in the tile department and she has been amazing! We ask a question and she has the answer or will immediately seek out the answer. I would highly recommend Pamela if you are starting a DIY tile project. She also offers her knowledge based on her experiences in this department. Dee McDonald

Paula MacRae

Curtain and blind installation: This service took a long time to be ordered and for installation to happen. Well, close to 10 months and counting. Our patience has run out with continued mistakes, and if we could have fired the so-called designer (please note Brandon, the installer was terrific), we would have. The product was mismeasured, and the designer ordered the wrong product, and here we still wait for the job to be completed. We had to beg the designer to come in and take a look to see what we were talking about because she didn't understand. Eventually, the designer showed up, and she looked dazed and confused. Here we are still waiting for her mistakes to be fixed. She said she would send quotes for the add on's we asked for, and nothing has come through to date. That was three weeks ago. According to Home Depot, our mismeasured product has come in (weeks ago), but no one has reached out for installation? To the owners. Will do. I have reached out via Facebook. ^pm The issue has not been resolved to date, and we are still waiting. Another month gone by.

Terry Diehl

Huge variety of goods, prices are decent but getting help can be difficult at times, still my go to store for home repairs.

jerrit onley

Most of the staff had no idea were anything was located . It was hard to get knowledgable help but we finally found one lady that shined above the rest in the paint department and could not have done better myself , she was of great help

Airbus Loadie

got the items I needed quickly

Sanie Joel Cagoco (DocWiz)

Awesome customer service provided by the staff and very knowledgeable. I am not good in this stuff but with there knowledge, they were able to provide mo deeper insights and best stuff to use for my project.

Mikael Harvey

This is where I get most of my renovation supplies and it's also a very well kept Home Depot. They have a wide selection of items and friendly staff!

Betty-Anne Juba

Easy ordering. Lots of delivery dates delivery on time 3/4 times.

Vicki Griffith

Some very nice plants today! Got 2 lovely ones today!

April Robichaud

Staff are always so helpful and knowledgeable..can't beat Home Depot for their great customer service!

Barbara Callow

I experienced very poor customer service when a less than a year old hot water heater I bought them had problems. It is a manufacturers warranty but clearly stated on my contract the Home Depot would help with warranty claims and repairs. On phoning customer service, she told me they can't help I I would have to deal with the manufacturer. The manufacturer said they can send me the part but I have to find my own contractor. The tank is made for Home Depot so other companies can't get parts so don't want to work on it. I've spent the better part of a week trying to figure out how I'm going to get this fixed.

Phillip Tanner

I like home depot, good selection, easy to pick up online orders, but I was really disappointed the last time I went with how mask wearing was being handled. I saw one customer not wearing his mask, he asked for help from an employee who then got him to put it on, but he kept taking it off and wasn't asked to leave or correct himself. There was another customer who was straight up wearing his mask without covering his nose at all, he also got help from an employee who didn't correct him. I spoke to that customer but he gave zero F's and said he didn't care. It made me uncomfortable and I'm going to avoid home depot until I get vaccinated. Canadian Tire in town actually hired security who enforce the mask rules.

FwoGiZ

Great HD with many valuable employees that are helpful. Good prices and service. I only ever go there now when I need anything from a home hardware.

Lexical Luthor

Staff are exceptionally friendly and helpful. Ten out of ten! ????

CoryK

This review is for one employee in particular at the Courtenay Home Depot. We have dealt with Noel in the appliance department on a few occasions, and i can honestly say i don't think i have ever received better service. He was able to beat the competitors prices, and he provided fast and friendly service. I will be a repeat customer at this location based on these interactions. Highly recommend!

Michael

Easy shopping. Some unadvertised bargains. Helpful staff. Awesome store for seasonal goods.

Robert Coutts

Richard the appliance guy, was very helpful.

Doc. Garrow

A great place to go, and usually knowledgeable

Leilani

never an associate to help with questions!! lowes is better. sorry home depot.

Lesley Head

Always courteous employees and good choice of plants for planting.

Caballero Britanico

Great customer service nice place to go awesome variety of everything

Moira Mcneil

Always fun in HD ! Great selection & decent prices ! Also staff are always helpful & friendly!

Jon Spade (JonSpade)

Service was great - sales person was informative and helpful. Now, to make a decision...

Kathy Calder

I had wonderful Customer experience with a Lady named Gerry. She is the reason I will be shopping more at Home Depot this Christmas Season.

Dixie Laughton

Great sales on plants ,discounted on back corner ,not to busy

Bethany Ireland

Wow! Pamela at the Courtenay Store has gone above and beyond with customer service, knowledgeable details that saved us money, calling us back promptly, helping with online orders and being firendly, efficient and an impressive multi-tasker. I was feeling customer service was heading out the window these days until Pamela renewed my faith in refreshing human interactions. Way to go Pamela!

Martin Hryniewiecki

Best price on rotary sanders by far

Andy Johnson

Good selection. Some lumber is not as straight as it could be but fair price and good return policy

stevesmith

It's a home depot. Friendly staff , regular prices. No better than local guys. If you cut get it local go here

Dave Duncan

I have always enjoyed shopping at the home depot and this is a great location. I had all my tools stolen off a jobsite a few years ago and the amazing people at The Home Depot in courtenay gave me a bunch of free stuff and really good deals on the tools i purchased. I will always be greatful to the people at home depot.

Alex Plonka

Had what I wanted in stock. Quick in and out.

Max Easterbrook

YEE. Jim was there to answer any of my questions on tools. Didn't have anything I was looking for but he went out of his way to look into it for me, without a hastle. Professional service. Guy needs a pay raise.

Findhorn Bay

Nice selection of plants at good prices in garden center.

Eva Ek

I was greeted at the door, staff was super nice, a guy named Nat went out of his way to show me around the store in search for my odd request.

Beverley Derby

Maybe I'm unlucky, but I rarely find what I'm looking for & walk away empty handed.

James Thomas

Good selection

Jarrah Zdf

It's a large hardware store, they have a lot of things, they don't have everything. Sometimes you have to go elsewhere, such is life.

Christine Garland

We found everything we need and Corey was very helpful in cutting a couple of hardboards for us

Kay

This one has WAY better customer service than the one in Campbell River. I highly recommend their flooring department. Great products, prices and a fantastic clearance section. Colin is the best!

dan old

It's just a regular home depot

Anne Chorneyko

Home Depot is as a hardware store should be, good selection of necessary item's you need to do the job right in home repairs and building. Helpful staff and good service.

D & G Brownridge

Just ordered a new shed from Home Depot. Great service.. thank you Kim for taking the time to walk us through the process over the phone.

Barrie Wheatley

Trying to contact home Depot by phone, be prepared for a lot of wasted time and frustration.

John Mac

Staff is extremely helpful, although rarely, sometimes it's tough to find help. Great selection of inventory, at competition prices. Lumber is decent, however it is stored indoors so it tends to morph a bit when you expose it to the elements. Overall fantastic franchise.

Pat Mcallister

Wanted to buy a specific rug that they only had in stock in Campbell River. I called the store in Campbell River they wouldn’t Bring it to the Courtney store so I had to drive up to Campbell River to do it. Any other department store or big box chain that I have ever dealt with or gladly bring stock from another store for a customer. Horrible service but what I’ve come to expect from Home Depot

Kathy Seymour

Was able to get the wheels I needed for my dishwasher and return the piece I didn't need Service was a little slow for refund

MizLin Nordahn

Very fast service ... my questions answered ... No line ups ... and a clean store Thanx .. keep it up!!!????

Clinton Brickner

Hand sanitizer and a complimentary mask at the door. Also quick lines

Sharon Jackson

It is always fun They have great sales Staff are great too

Kaz Espinet

Good customer service

harold strempler

???? Nice place to get everything you need. Greeted with a ☺ at the door.

R. W.

Should be minus 1. $2000 for one project. 40% of which went to new tools. 6 trips back and no pro there to show us how to load expensive new tools let alone use them. Not okay full stop.

Brian Henderson

Great service and very helpful customer service. Dealt with the kitchen cupboard section and very knowledgeable service and recommendations.

Andrew Beuzer

If you need things, this place has a whole lot of different things. Not the cheapest, not the best, and not great if you need human advice, but one of the best selection of things in town.

Patrick Harpelle

Awesome experience, thank you Sean and Karan. Very professional!

Cory Grosskleg

Nice clean place with knowledgeable staff.

Barry Gold

We purchased a new washer and dryer from Home Depot in Richmond B.C. it included delivery to our home in Courtenay B.C. on Vancouver island. We stressed the importance of the delivery date no later than December 24th. Home Depot assured us it would be delivered on time. Sure enough December 24th arrived as did snow. We had about 6 inches of snow. I got up early and plowed our driveway so the delivery driver would be able to come down our driveway. They called at 13:00 and said the driveway was “covered “ in snow. Well yes, it was covered in 2” of compacted, plowed and sanded snow. Driver told his dispatch it was inaccessible. Really I thought? Well maybe a road grader had come by and put windrows along the front of the driveway. So I suggested we could just unload it on the road and we would drive it down the driveway ourselves. So I hop on the tractor anticipating a massive windrow at the front of the driveway. There was absolutely nothing! Not only that they had driven away. I called the delivery company B & N delivery. They have offices in Kamloops, Saanichton & Victoria B.C. The supervisor named Rory said the driver told him the driveway was inaccessible. Well I explained your driver is a LIAR. I have photos that prove the driveway was acceptable and accessible. Not only that I told him, but a Honda Fit, Honda Civic , a full sized Dodge Ram with 18’ trailer had driven down the driveway that very day. Best of all my 82 year old mother in-law had driven down the driveway in her 2018 rear wheel drive Buick! She is EIGHTY TWO years old !! Rory the supervisor said there was nothing they could do. The driver had left. He said I was supposed to rebook for a week later. Really? Gosh thanks very much. No washer and dryer over the holidays. Terrific. So although this is not the fault of Home Depot I believe they have to shoulder the responsibility. They contract delivery to an outside company. If you you Google B&N delivery you will see the atrocious reviews from past customers, yet Home Depot continues to use them as their appliance delivery company. Come on Home Depot you can do better. Dump B&N delivery! Use a company who wants the business and doesn’t lie to its customers. If you want photos of the driveway I will gladly post those as well. Ps. We live in CANADA. Guess what? We get snow!

Carin Taylor

The same as every other home depot.

Steve Clarke

Staff was all very helpful in finding things and loading my truck.

Laterra Lawson

I ordered this auto care cleaner online, my credit card was charged and I kept checking to see if it was shipped yet. Two weeks later it still says order confirmed but not shipped. Granted covid delays shipping these days. It wasn’t even shipped after two weeks of waiting for it to at least be shipped. I called, my order was cancelled without my knowledge or any communication. Even the employees had no idea how to help me or do anything except keep calling and maybe someone will know what to do. Terrible service, they should at least know how to fix the situation.

James Langridge

Quick and easy. They had everything I needed at a reasonable price.

Andrew Mitchell

Great selection of merchandise and helpful staff.

Jacob Wilson

Decent selection. I've found some of the staff to be very knowledgeable but 9/10 don't know where anything is or what there talking about!