Reviews of CARSTAR Courtenay (Car Wash)

Kris Toijonen

Had a repair here a few years back and the service was excellent and professional.

Frank Jaerschky

I've used Carstar Courtenay twice now to fix up my 2011 Porsche Cayman S. I just bought the car and there were a lot of stone chips in the hood, so I had them repaint it. The quality of the paint job was top notch, and the colour match was absolutely perfect. Then I had a real stupid moment with my garage door and managed to put an 18" long scratch in the the rear trunk lid. After trying to fix it myself and making a bigger mess of it, I took it back to Carstar and they repainted it. Again, great work, with a perfect colour match. In both cases I paid for the repairs myself, and was pleasantly surprised by the price. I was nervous taking my baby to a body shop, but Carstar Courtenay was fantastic! I highly recommend them and wouldn't hesitate to bring my car there.

Kyle Corey

Super happy with service, quality and communication. They we amazing to deal with and have wonderful loaner cars. My car came back way cleaner then it was when it went in. If I ever need repairs again I am a customer for life and will recommend to anyone who will listen. Thank you for making a stressful moment during a pandemic a delight.

Cheryl Cormier

When we need a repair shop we were told of CarStar. Now this place is the best in every way and customers do not have to worry whatsoever about anything. Our truck came back on time with no added costs or hiccups, was immaculate inside and out. The staff are the greatest for knowledge, courteous, and are all around friendly and great to deal with. If you ever need a repair place this is the place you want to deal with and that is 100% true.

Michael Edward Malcolm

Good folks to know for work on your vehicle after an accident.

Lucas Bathurst

Had my car repaired here recently and it was a great experience. The staff were extremely helpful and my car looks even better ..

Ashley Hill

Took my car there after someone ran into me at a stop light. They were super friendly, quick and did an amazing job! I highly recommend them!

Eric Hansen

5 stars doesn't do justice. Amazing experience! Fantastic service.

Melanie Yu

They were really friendly and I really liked how convenient it was to book my appointment online. Quick and fast service. They did a super thorough clean in my car on top of the service I received. Everything was wiped down and super clean! Courtesy car was brand new and worked smoothly, will be back again!

Connie S

Three experiences there in the last year and we've been impressed every time with the friendly, wonderful service by everyone! Phone calls are returned, great advice and help. Highly recommend.

Lee Luker

Excellent service and excellent work. We took our aluminum body truck there to have a side panel repaired through our insurance and they did an awesome job. New panel, new paint, decals, light, etc and you can't tell it from factory. Done earlier than expected which was also a bonus. All paperwork taken care of for us to ease the stress as well. Great job CARTAR.

Howard Shanks

Excellent work. In on time, finished on time, great job. I would definitely recommend this company to anyone looking for friendly, competent work. 100% satisfied.????

Colton Hornstein

Took my car there after someone wrecked it. They had rental cars for offer, were super fast, and did an excellent job. Paint was a perfect match, it's like nothing ever happened

Ken Seabloom

I took my vehicle in for repairs this morning. When I arrived, the staff were completely prepared for my arrival All the paperwork was completed, a review of the repairs done, a intro to the courtesy car and I was on my way in under 20 minutes. A real good start to this relationship.

Judy Paziuk

Great service experience from car drop off to pick-up! Staff were very pleasant and kind starting with gals in reception, to the owner and to the repair team, all who explained well the process from beginning to the end result of car repair. The repair was incredible! I am a very happy customer, they were so nice to deal with. ~Judy

Kevin Davies

My dad owns it mostly. They do good work though, there is a reason they have become one of the top body shops in courtenay with word of mouth as their only advertising.

Barrie Doubleday

Booked appointment was done by insurance agent. Once there was taken care of quickly. They did assessment and booked us in 4 days later once parts arrived. Told us it could be a couple of weeks but got a phone call 4 days later said all done. Wow, fast and car looks fabulous, even gave her a great cleaning!. Amazing, can't tell where the damage was. Don't know what I expected but this was above. Very professional, the loaner was no hassle and at close limited paperwork. All came with a lifetime(as long we own the car) warranty. Well done Carstar...

Scott Gilbert

After suffering a hit and run on my older Toyota 4Runner I was feeling dejected. Not only did someone damage my well kept older Toy but I was going to be stuck with a deductible payment and maybe not be happy with the repair as chrome bumpers can't really be repaired. The incredibly nice people at Courtenay CarStar immediately put my mind at ease. They handled everything with ICBC and did a great job finding an OEM replacement chrome bumper and trim piece and buffed out and match painted a piece of damaged plastic trim. My Toy looks wonderful again. I'm so glad I went to CarStar! Thank you so much to everyone in the front office and the hard workers in the back. Cheers!

Cheema Canada

Good

j warchol

Great shop, great people, I would definitely recommend friends who need the service to Carstar.

Nancy Vancouver Island

Amazing service.....I was from out of town when the incident occurred....Sean took the time to help me out....explained the process so I knew what to expect.... It sure is nice to deal with businesses like this! Highly recommend to anyone.

Janine Harder

This was the best experience for a car repair. The staff were friendly and professional. Stuart gave me an estimated time and called with information. My car was fixed quickly and on time with no surprises. It was clean inside and out when I picked it up. So impressed with the work and staff!!!

Lisa Wilman

They did a super job of repairing scratches. Really professional!

Assassin 2019

WHAT A RUN AROUND, STAY AWAY......... Thought they were a great place to deal with, until their own call review system failed them, after I had asked the person on the phone to stop calling twice a day till after the repairs were completed, repairs that should have been dealt with the first visit. I told that person I’d personally contact this location in the new year to complete the repairs. Well when I contacted them in the new year, the girl I spoke to told me I had filed a negative review which was not the case. Was told owner was done with me and that if I was unsatisfied to take my vehicle to ICBC and the local GM dealer. I was told that the owner was on vacation untill January 15th. I contacted their head office and was told a regional manager would be contacting me which still hasn’t happened to this date. I wanted to fix this misunderstanding, something that I shouldn’t have even needed to do in the first place. I called the shop directly this morning to speak to the owner and was given the run around, I was told he doesn’t actually work from this location, I was told my language was to harsh and when I apologized I was told my tone was to much for them and was hung up on. My anger and review of this place is completely justified in my mind. I now will take my vehicle to ICBC, I’ve already made the call. They will see the bad paint work, poor positioning of my new GM factory bumper and the new factory GM headlamp that keeps fogging up. You would think it would easier for this business to just ask that I pop in for a look before determining the issues without even looking at them and writing it off by telling a customer to talk to ICBC and hanging up. No one needs to be run around. If you take your vehicle in for repairs somewhere it should been completed correctly, no one should have to go thru this especially with a newer vehicle. They are there to return your vehicle back to you the way it was, not just bandaid it and say good bye. Take your vehicle else where............. Update, 2019 I took my vehicle to ICBC, who agreed with me and actually found more failures then I could even see. ICBC a got involved and Carstar agreed to make good, which never happened. This shop couldn’t even reach what is referred to a industry standard repairs, unnoticeable at 1m or 3ft. We all deserve better then what is called an industry standard repair. Well in the end this shop did nothing to actually resolve this matter. I was tired of the run around and finally traded my vehicle in on a new one. The vehicle dealership looked at the work completed, the photos, and documents and they knew it was Carstar and felt they could rectify this matter themselves, thru Carstar corporate I’d guess. Something this local Carstar location in Courtenay was unable to do. Such a small repair that should have easily been dealt with, don’t settle with lousy repairs. Get it fixed right. ELSEWHERE

wayne wyant

I have used Carstar before and always have a great experience. This time a fellow hit the front tire and bumper on my truck you couldn't find the same custom rim so they sent it away and had it fixed then fixed my front bumper back to new. Great customer service and job Wayne

Meg H

My experience at Valley Collision was very good. I would certainly return if I'm ever in need of repair. I went in with an ICBC claim, and they were very helpful and efficient.

Philip Romanov

Recently brought my ICBC claim truck in for repair to the boxside, bumper and tailgate. Came out better than before the accident. Excellent, stress free service and they even gave me a new courtesy car for the time being. Would like to thank the professional and friendly staff at Carstar Courtenay! 10/10!

Adam McIntyre

Everything was wonderful, a great crew.

claudia ashford

I had a small piece of trim that kept coming off the inside back passenger door on driver side. I took the car in to see Stuart. It was an easy fix, and he took care of it immediately. I really appreciate the knowledge and professionalism of the staff. Thanks for the great job!

john crid

Carstar courtenay did an amazing job fixing the door on my Silverado great friendly team of people I would definitely reccomend and use them again !

Linda Sigsworth

Replaced a broken window. Excellent customer service, great experience and did the job quickly. ????

Emma Oddleifson

Wonderful employees who were so kind and helpful the entire time! They gave me an estimate right away, set up an appointment for the following week and had my car done by the end of the week. Really lovely experience after going through the unfortunate event of a tree falling on my car!

Donald Morgan

Very good service

jackiedale bell

So happy I chose this business. The staff was very pleasant and I couldn't be happier with the work done on my vehicle. I will recommend Carstar to anyone looking for a competent , reliable, place to have bodywork done.

J.P Cote

Awesome service! Sean will make sure you have a great experience and your vehicle on time super clean. Thanks again

david stratton

Fantastic service great workmanship , highly recommend this shop!!

Laia Moraes

Outstanding service with great people at the helm. I took my vehicle in for a hit & run repairs and got a call within 36 hours that repairs were done. Huge thanks to Susie for making my ICBC claim a pleasant experience!

Dennis Barrett

Fast friendly service. Dropped off one day and picked it up the next. Excellent repairs done and my vehicle was spotless inside and out. Highly recommend this business.

4570 lever

Recently had work done on a vehicle...really amazing customer service from Susie. The work done was excellent. I highly recommend this business.I will definitely deal with TC Valley Collision again in the future. Stevie

Fanny Bay Flies

Great experience with the Team at Carstar. They exceeded my expectations and I will not only be customer for life but refer them to anyone in need on Autobody service

Gill Woodcock

What a great experience I had with Carstar Courtenay. No stress or worry through this entire process. The staff was extremely friendly, knowledgeable and helpful. My car was fixed quickly, and done so well. The colour match is perfect. My car was detailed inside and out. Thank you for a beautiful new courtesy car to use while my car was being repaired. I will be back again!

lynne batstone

I walked in there a bit stressed. They were all friendly, polite and professional. I was given a loaner, and they made my vehicle look like brand new again in a timely manner. I was happy to pick it up, see the repairs, and how clean it was in and out. Great job! Thank you.