On Sunday July 25, 2021, I was heading from Chilliwack to Maple Ridge when I noticed a flapping and banging sound coming from underneath my Jetta. I was on the number 1 TransCanada Hwy when I first heard the sound. I pulled over and checked but could see nothing wrong. As soon as I got over 60 kph I heard the sound again. I made it to Mission and pulled up to the Canadian Tire. In checking now I could see a plastic shroud hanging down under the car. Canadian Tire turned me away (too busy they said) but told be buy some zip ties and go to Great Canadian Oil Change to see if they would help. l drove over and explained that I didn't need an oil change but I did help with the situation. The young man named Zach, and his coworker were more than willing to assist me. They were so helpful! Zach said that the shroud could not be zip tied but did remove the entire shroud for me so that I could safely continue on my way. They refused any compensation for their time. I couldn't thank them enough and I don't know what I would have done if they had turned me away like Canadian Tire. Simply put, they were outstanding!! I just wanted to make sure that I acknowledged this wonderful act of compassion and caring. They were extremely polite and helpful. They actually wanted to make sure that the problem was fixed properly and that I would be safe to continue driving. That says so much for the type service and I I do hope they are recognized for this. Your business is as good as your employees so this should say quite bit for this this business.