I have used this auto touchless car wash twice in the last few months. Both times, the owner installed tire guide rails caused major damage to both of my vehicles. The first was in November 2020, and as I drove out of the wash, my wheel/tire touched the guide tube installed to keep cars away from the washing Equipment. Unfortunately the owner installed a steel pipe cap at the which protrudes out and highly damaged my rim. I tried to call the onsite number to talk to someone and left two messages. They were never returned. That repair cost me $450.
"Yesterday I was in a brand new SUV with 22" low profile wheels/tires and after paying at the machine followed the guide bars, but this time the driverside tire went up on the rail. I stopped and reversed. That was a big mistake. Once I was done with the wash, I proceeded to leave and this time heard a terrible sound. I got out and realized the this guide bar tore the sidewall of the tire off. Called the number immediately and the owner and before I could say much, was cut off and he side he would be right over and hung up.
I took the vehicle next door the tire shop. $728 later I had a new tire and the rim is still damaged.
When the owner arrived, he just kept pointing at two signs that were on the far right side of the bay (all eyes of the driver are on the pay machine and the digital displays telling you how far to go before parking). I did not notice the two signs which simply say: Use at own risk and Stay in the middle.
While telling the owner about both of my problems, he kept saying you are the only one. I do 10,000 cars a year and you are the only one. Funny enough the guys at the tire shop next door tell a much different story.
I asked the owner if he would help with any of the damages. He just pointed to the sign and said Use at your own risk. He did not even offer to refund the price of the two washes.
I do not recommend this car wash until changes are made to his home made guide bars.
I just posted a google map of the place I used. It is the business directly south of the Tire place. Is your shop incorrectly showing on the map? I did check the location twice before posting.