Reviews of Toyota of York (Car Concessionaire)

Andrew Stube

Nice new building but short on inventory. Hope that the chip issue resoves itself or cars are designed around a better tecnology. Wondering with NEC how this could be happening. I generally prefer buying local and after driving a bow tie Corolla, a Prism and Yaris between 200,000 to 300,000 miles with very minor repairs after a European car with new repairs three times in a row, plan to stick it out and hope the supply chain improves. As a Toyota purist would not mind seeing a restored 1965 small Toyota or an early Celica and for the dealer to keep the American Muscle Cars at home. I like the service department here and have used it for 16 years. Price is always reasonable.

Jessie Hernandez

Great sales people!!! Very happy with them

Schnae Barnett

Hands down the worst & most embarrassing customer service experience I have ever had. I will do my best to make my experience as concise as possible. We called them & spoke with a salesperson last Monday & expressed that we would like to stop by the dealership, view a specific car & possibly test drive it. An appointment was made for the coming Wednesday, a $500 hold was placed on the car & my hubby explained to said salesman that the car will be paid for UPFRONT with NO financing. We showed up on Wednesday to honor our appointment with the intention to test drive the car & if all goes well we would purchase it & take it home the same day. A credit check was done without our consent or knowledge and it was completely unnecessary seeing that it was said that the car will be paid for upfront. Their excuse was that they thought the vehicle would be financed. A long story made shorter, we decided not to do business there & requested to speak with a manager before we left just to express that we think for future reference they should probably say something BEFORE instead of after. However, the minute my hubby started speaking he was accused of having an attitude & the manager was basically trying to undermine what he had to say. We quickly realized that our concern was falling on deaf ears so we expressed the fact that we no longer wanted to do business & would like all the photocopies of our documents and the refund returned to us and that now we understand why the reviews on yelp are the way they are. He got upset and walked away then came back with 3 copies of a refund receipt and a pen & threw them on the table; which proved our very point. He started yelling at us on top of his voice that he was the owner & we are attacking him & his business & since we made it clear that we don’t want to be here we should sign the papers & get out. We tried to de-escalate the situation but he was still on top of his voice yelling at us about being the owner and that we’re attacking his place of business. What took me by surprise was that with all the yelling & rage, his employees seemed unfazed; like this sort of thing happens all the time. I would like to think that the way the situation was handled was not racially motivated but I left the dealership feeing like it was. He called my hubby 40 minutes later with the most underwhelming apology I have ever heard & still suggested that his actions was because he worked hard for his business and we were attacking it. If I could give it -5 stars, I would.

Karen R.

Super great experience ... Ron was wonderful and so was everyone else I encountered. Secured me a great deal ... better than I even expected. Drove off the lot in exactly what I wanted! Definitely check out these guys if you are looking to buy a Toyota!

Adam S

Generally, the service department is excellent here and I've found them to be very honest; the services managers are friendly. Prices can be a bit high depending on what your car needs and the appointment setters aren't overly friendly, but overall I've had a good experience, getting 3 cars serviced her over the last couple of years.

Jessica Heckrote

Do not go to this service center, particularly women!!!! I would like to start off by saying that I am so embarrassed for them that I have to write this. I never give reviews, but this needs to be said. After waiting two hours for an INSPECTION to be completed, they come out and tell me since the low air pressure light is on, it may take them a little longer now as they need to figure out why, but everything else passed on the car (save this thought for later, cuz this gets better). Slightly perturbed that it has been two hours and they are not finished a simple inspection on a car that is three years old and that they seem to be struggling figuring out the great mystery that a tire or two needs air, I clarified with the man again that everything else was good. So now fast forward another good half hour, the man comes back out and tells me yeah they solved the great mystery of low tire pressure but oops your wiper blades need replaced. Yeah, I am irritated at this point. But when he went on to say that I needed an oil change to pass inspection, I stopped him right there and told me to get my car. That, ladies and gentlemen is text book scam particularly with women. Look it up. Plenty of articles to warn you about it. You do not need an oil change to pass inspection. Dirty dirty dealings this place. So another half an hour later, the man comes out to check me out. So I ask him about what I will need to do to pass inspection, to where he now ADMITS I only need a wiper blades (which are passible btw, I have asked another mechanic). I call him out on it. I go out to my car and they never even washed it like they said they would!!!!! Oh, but the wonderful customer service isnt over yet. So I drive home to calm down and call the manager. She calls me back and tries to defend the guy saying to me that is not what he meant. Well guess what? That is what he said. You never ever ever should justify this type of behavior ever! I certainly expected more of this place. So disappointed that not only this happened, but that someone calls me back to try to defend it. Huge scam. Don't EVER go to a place you cannot trust! In am done with these guys. #sexdiscrimination #toyotaofyork

Shelly Boltz

Nathan was great from the moment we walked in the door. He was very professional, but also laid back with a good sense of humor which made the wait time for paperwork a little more bearable. He was right to the point and just an overall awesome salesman! Highly recommended! Thanks Nathan!

mark lane

I was told by the main service advisor that my car was in desperate need of a new front shock. They said the car would still be finished the same day later that afternoon. Later that day they mentioned that they didn't have the correct seal …

JOHN TREMBLY

Had a very pleasant experience with your staff...great people

Christine Doratt

I bought an amazing little car here after much searching. Price was knocked down to auction price and the bumpers were fixed free of charge because we were concerned about them. Whole process was so easy and everyone was so accommodating. When my check engine light came on within a week of purchase, they fixed the oxygen sensor for free since I had just bought it. Jim was so awesome working with us on financing options and was always available when we had questions. Everyone was so helpful and definitely deserve the five stars.

1Legion Viper

Horrible enthusiasm among parts department and times of availability do not match the store

Jose Pol

Great customer service. Mechanics well trained.

Michael White

I think this dealership has an identity crisis. On the one hand Mary in the internet department was great! She always responded to my messages promptly and offered a good price on the car I was looking for. She carefully took the time to explain the benefits of buying from their dealership and arranged our appointment for the test drive. Unfortunately you don't get to deal with her at the dealership and when I went for my test drive the service was completely the opposite of my online expereince. First off, I'm not sure of the vibe the dealership was going for but it was unlike any other Toyota dealership I have ever been in. Upon arriving at the dealership I was greeting by a salesmen in a T-shirt and baseball hat, inside the dealership had loud obnoxious music playing and the showroom was old looking, dirty and disheveled. I'm not sure if they are trying to cater to a younger crowd or just don't want to update like other modern Toyota dealerships. In general the visit was unpleasant and made us uncomfortable. Despite the appearance apparently they still use old school sales tactics to sell cars. We were just there to hear their appraisal for our trade. Rather then give us a number they sent the Finance manager out with an offer sheet full of all sorts of numbers, which made no sense since they didn't know the details of our trade. We simply wanted a number, they were pushing for a sale right then and there. When we told him we weren't going back and forth on the price for our trade he kept insisting we had to have a price we wanted. When we said we would go home and discuss he finally relented only to have the sales manager come over to try and do the same thing. He asked what he could do and I simply said let us go. The whole experience was a big show and not a very effective one at that. There are pretty good reasons why there are numerous one star reviews for this dealership. They still play the ole numbers game with you even with advent of the internet. I get they are trying to make money but it shouldn't be with the ole bait and switch where they get you in with a good price on their car, only to insult you with a low price for your trade. There are plenty of better dealerships in Central, PA to buy a Toyota. Do yourself a favor and shop with them first before ever considering this one, unless of course you enjoy old school sales tactics and poor service. Perhaps they should have Mary out on the sales floor instead of the internet team because she is probably the best sales person they have.

Anthony Esclavon

Very good service, professional and friendly.

MrStropparo

Good service. Nice facilities.

Chris OBrien

My preface is that I have rarely had good experiences at dealerships, so if car hunting is something you enjoy, then take my review with a grain of salt. Like any place, there is a whole song and dance before any real numbers start coming in. Staff is either not listening to what you are saying, or they don't care. The manager was fine to work with and had a pleasant demeanor, but the negotiations took too long and the price wasn't right (for me, at least). Again, like any place, there is pressure, and you have to constantly either ignore it or have the stamina to keep going. Good luck with your car search. Please don't get an obnoxious car that wakes up children at 10 pm when you bomb through the neighborhood like an . . .

Lisa O'Brien

Everyone was so helpful. Thank you to Mr. Robertson who worked with us all day with our first brand new vehicle purchase. Everyone was top notch. Thank you again so much we will definitely do more business there in the future.

Jennifer Kirchner

Helpful staff. Knowledgeable mechanics.

Brian Register

Overpriced

Jeffrey Hamm

Ed Collington was very personable and the team worked efficiently to get my deal complete. Fastest car dealership experience I've ever had.

Sharon Taylor

If there would be a negative 5 Stars. I would have DEFINITELY chose that one. I stopped by for a quick oil change. Thinking it was like Vakvaline, Jiffy Lube, etc. Service check-in kids were very rude, disrespect, and lazy. It was if they didn't have time to bother with me. They said, it will be about a 2 hour wait. You should have called. Then they chuckled to each other and started their conversation with each other again. No were sorry or goodbye from those kids. Poor representing of York Toyota. I'll be going to Lancaster Toyota for any future service on my Rav4.

Tim Goelz

Great service, great sales people, the only big problem I have is the car wash is never open. It’s 58° today and the carwash is not open. Every other car wash in York is open why is it “too cold” for Toyota’s?? If I spent as much money as I did I feel like the wash should be open unless it’s under 40°......Other than that, great experience.

Zac Coffman-Magaha

I dealt with Nathan and Casey. Both went above and beyond to make sure I walked out with a car at a price that I was comfortable with. With not so great credit, I was worried about payments going in.

Etiane Rafael Menendez Marquez

Nice place, nice costumer service

Avelardo Bautista

(Translated) Good attention (Original) Buena atención

Becky Mohr

Will, at York Toyota Service recently quoted me $520.98 to install a hitch and wiring harness. JUST INSTALLATION. I made it clear more than once that I had the hitch and wiring harness and Will confirmed the price was just for installation. I asked why it cost so much, he said they would probably have to take the rear bumper off. Then I followed up with a call to the service manager, I believe his name is Nick, and he backed up the quote. AND said they also will need to remove the stabilizer bar. The manager did offer a better price, even though he backed up the original quote. The "discounted" price was still much more than what I paid for having someone else do it. How can I even trust them now? Do they think I'm stupid because I'm a woman? There is no reason to remove the back bumper and stabilizer bar. Glad I have another Toyota dealer to go to for service.

TOPTREK “Jeff Darr”

My experience was great buying my Used 2012 Honda Civic Si. The sales team went out of their way to make sure I was satisfied. I left feeling like I got a great deal. Couldn’t ask for better service when buying a car. Extremely happy with my car.

Susanna Patterson

I took my car in for a recall on the driver's door they told me it would take 1 to 2 hours so I settled down for a long wait and lo and behold in 45 minutes it was done. great service and polite people.

Cassandra Ramos Estrada

After owning my first Toyota in 2014 and leasing another in 2018, I was told I could trade my lease in for another without even asking. Miguel made my transaction super easy and the most importantly he kept my wants/needs in mind. My experience with Miguel and his manager Casey went far better than what I had anticipated. I test drove, picked the color, and my car was delivered overnight. The car is everything I could have asked for and so much more. Thank you Miguel and Casey for every thing you did to get me into this amazing car.

Erik Nachbahr

I have purchased several vehicles from them and always use them for service. Friendly people and very good prices. I recommend them highly!

McKenzie T.L. Raver

Customer service was super friendly and speedy! Nate Ginter is awesome! I also love the new space! The remodel is great. It was easy to get approved with Toyota Financial, which was very helpful and simple as well. Everyone I worked with (Nate and Josh) was friendly and easy to work with.

Anthony S

Best experience I have ever had with buying a vehicle. Hassle free, very relaxed. I absolutely recommend James Bell and Toyota of York!

Laura Steinmetz

Very friendly and informative sales personnel, no pressure. Excellent set up to take care of customers well after vehicle purchase.

Blake Hoachlander

Came into the dealership last week to look was interested in a car sales guy told me to come back so I came in tonight was interested in the hatch in the show room but no one came to help till I was about to leave. I’ve owned a corolla for years but now I will taking my business to a different dealership

W.C. Hayward

Service is good, as I would expect from a Toyota dealer. But I'm knocking my rating to three stars because, well, only ONE courtesy shuttle driver? Seriously? I had to wait almost an hour to get a shuttle ride to my nearby office after dropping my car this morning. This was my first time using the courtesy shuttle service at this dealer but, at other dealerships in the area, I have never had to wait more than about 10-15 minutes at most for a shuttle ride. Nearly an hour is excessive, and surely the only Toyota dealer in the immediate area could afford to hire more drivers.

Elizabeth Valentine

I brought my Toyota Prius for a state inspection to Toyota of York. I am happy with the service, the customer service, and am bringing my car back to have the interior detailed. My experience so far, is better here than the two Toyota locations in Harrisburg. I didn't rate it as a five because of a few complications getting my state inspection scheduled, but it all turned out well in the end.

Jay Rubin

Shady sales tactics. Found out car had an accident

RJ O

Changing to 4 star. You'll have 5 when the owner opens car wash back up.

Summer Poteet

I just had my oil changed and love the quick service and friendly employees. They always let me know whats going on with my car and what it may soon need. I will keep coming back, so glad I bought my first car through Toyota of York!!!

thomas dabler

Treated with respect and would recom.ond the service department .I will be there for my service.No I did not buy my toyota there. But was treated as if I did.Thankyou york Toyota service dept. You were great.

Mike Maddy

Constant run around..no one knows what's going on. Ridiculous or non existent customer service. Receptionists and service advisors making stuff up either because they don't know or don't care. Didn't cancel my appointment when they failed to receive my part on time but let me sit in the waiting room for two and a half hours while they did something else, then had to come back again once part arrived and be inconvenienced twice. Trying to make me buy a belt they didn't have, so I would pay to stock it prior to them scheduling also...what. No one does that. Who pays for something so they will stock it first. Idiots. Don't bother servicing your car...they will just make something up to tell you. "We don't have your belt so you pay for it so we can stock it then we will schedule you to have belt replaced". Who does that? "We don't do recalls on Saturdays" but had sat the previous Saturday while they completed a recall. They just tell you whatever they feel like.

Samphas Tek

The greatest service you will ever get, they will work with you until you are satisfied. They will always want your business, the salesman is a delightful guy as well "Joe Dietz".

Phyro Clipz

It's amazing they're sooo friendly

Martin VonStetten

Nice dealership to deal with.

Francheska Lugo

Servicio excelente. Thanks Mrs.Koller and Mr.Lehman.

Eric

Edit: never heard a word from them. Took another follow-up phone call and they finally sent the refund. I took a hard inquiry on the credit report for nothing. Koons has called me once every two weeks with updates on inventory. I haven't even ordered anything. They just check in. Giving them a try in a few weeks. Original review: I am giving them a average rating since I know it is tough with inventory right now. With that said, I spent over 2 months waiting on an ordered vehicle. Communication was not very good and required followup calls and visits just to get 2 updates during this process. In the end, they basically gave up and are refunding the deposit. Some of this is definitely on Toyota but the dealer bears some responsibility too. I will update if we complete a purchase with them.

jormary PeñA

Great service good Job Guys

Naveen Krishnamurthi

Good service. I did a pre purchase inspection for a car I was looking to buy with them

Lawrence Baker

I have bought a total of 4 vehicles here, Dave Brusby is the man to see if you need a car, new or used. I use the dealership for service also as the first two years are included with new Toyotas, and even got a year free for a non-Toyota certified used vehicle. Free car washes if you keep your dealer sticker and license plate frame on! Free yearly inspection (not emissions).

Penny Ayers

I've always had a positive experience with this group! I just bought a new car from Kris Teeter. He was very helpful and made the transaction easy! Also thanks to Mary for helping to coordinate the sale. As for service, Nik Gingrich is always awesome. I just had to give them all the credit they deserve for doing a great job!

Peter M. Abraham, BSN, RN

Otto made the sales experience easy, and Jeff made the finance part close to no stress. Both of these experiences made it easy to choose Toyota of York, PA.

Nyce Babie

Buying a new car can be exciting and stressful at the same time and that's why I'd like to give a Shout out to Toyota of York PA for a wonderful experience. From Mary who's the Internet Sales Rep. When I had a chat with you online you were very patient with me and addressed all my concerns to your follow up emails which were very sincere in ensuring I had all the information I needed. To Derrick the Manager thanks for being genuine and addressing my concerns as far as finances were concerned and ensuring I got the deal that I wanted. To Nathan the Sales Professional you're very knowledgeable and you care about your customers. You addressed all my questions and concerns no matter how many times I asked ???? Thanks for your patience with us despite our excitement, orienting us to the car and ensuring we knew how to work all the features on the newly redesigned 2018 Camry XLE V6. To Darby the business manager thanks for explaining the finances and ensuring I understood everything in fine print. And To everyone at York Toyota thanks for taking care of us you're definitely a team that's committed to ensuring your customers get nothing but the best and I can attest to that. I appreciate your services.

Kory Leicht

Tim Brillhart and Josh Gunnet found me the truck I wanted! The how process was smooth and painless! Would recommend anyone to go see them for a vehicle!

Ruben Marrero

They always give me a good service and great customer service.

Zook Outdoors

Toyota of York is an excellent place to purchase a vehicle. Friendly staff and very fast service. Thanks

Miguel Victoria Soliz

Very good

Shannon Haldeman

Not a Toyota fan but helped my kid find a car in her budget and gave us really good deals . Also they stayed way past the time to close to finish the sale up in 1 night . Still not a fan personally but for my kid they did great work so can't complain

Daniel Frei

Horrible dealership. Just make the drive to another one. It will be worth your while.

jorge perez

(Translated) The treatment is very good and they do the impossible to help you and resolve you (Original) El trato muy bueno y hacen lo imposible por ayudarte y resolverte

lolo Yanez

(Translated) Nice cars I buy mine there I'm so happy. They help you with everything above Toyota and Spanish is spoken. (Original) Nice cars I buy mine there I'm so happy. Ellos te ayudan en todo arriba toyota y se abla español.

Kennon Fort

As written in a feedback form, here's what I had to say about my recent visit to the service department... This visit to the service department was the best yet. I had forgotten to mention about needing windshield washer fluid. Yet, you guys took care of that without my having had to ask. The service was completed in a timely manner and the car wash was done well.

Smile

Drove over an hour and a half each way. Quality vehicles and fair prices. Everyone was wonderful. Will reccomend to others. Thanks,stay safe out there. PEACE.

Shane Hubbard

Being a first time car buyer left me a bit anxious, especially with all the stereotypes about dealerships and car salesmen, but Toyota of York is the exact opposite of everything you've heard! The entire process from beginning to end went smoothly with Larry and everyone else I met being very helpful and welcoming!!

Bill in USA

Hi, my name is Bill. In February of 2021 I bought a used 2014 Toyota Tacoma from 160 miles away, going only by photos and the info provided. I bought it remotely, and they delivered it to me all that distance! It had about 35k miles, which is rare. I was very nervous about buying a truck site unseen. But when it arrived, it was like brand new. It really looked like no one ever drove it. Perfect exterior, perfect interior. Drove like new. The funny part is that the saleman never tried to bend my arm. He was very helpful and laid back, giving me room to make my own decision. I'm glad I did. I feel very lucky. My sales guy, by the way, was Logan Sprigle. The guys who delivered it with all paperwork were super professional and had highlighted all the places to sign so we could keep covid-distant. I hope my truck lasts forever. My neighbors are jealous that I found such peach. I found the original 1-owner guy and called him and he said that he had kept it garaged 24-7 and rarely drove it. Lucky me.

Brandon P

A lot of cars available, priced are in par with other New car dealers. They also have a nice selection of used cars as well. I also used the mechanic to change the oil in the car. The waiting room has a lot to be desired as it is small and could use a face lift.

Marcos Paul

Purchasing my 2018 vehicle has been an awesome experience. Beyond exceptional service & treatment (Mr. Bond the service advisor)& the whole team have been extremely professional. They definitely care. The general manager has really trained professionals. Good job

Miguel Rives

This is the third car I've purchased from Toyota of york. Great service and a friendly atmosphere.

donald mcgonigle

Nice facility, great salespeople.

catherine marucha

The sales staff was great.

Barry Koser

Friendly

Dan Hahn

This place can be very pushy. Almost immediately after pulling in the parking lot, a salesmen will be walking toward you with drool coming from the mouth at the thought of a potential sale, even in the "no salesman zone." Watch for dealer markup on the price of their vehicles, you'll see that they're selling for well over MSRP. Toyotas are generally very reliable so I give some stars for that alone. As long as you come expecting to be followed around by a salesman, you'll be fine, just like any other large purchase, make sure you do your research BEFORE you come.

Jacob M

What a wonderful experience! There have been times in the past when car shopping that even when the numbers are decent I find myself reluctant to make a purchase as the experience doesn't feel right. That is not the case at Toyota of York. Through working with Justin Moul I could not have had a more satisfying time shopping for a vehicle. Everybody through the process was a pleasure to deal with and even after all of the paperwork was signed, that didn't change. The prices shown are the true prices, unlike other dealerships that might advertise rebates that most people aren't eligible for or not disclosing all of the fees on the price, it isn't like that. Complete transparency that you know exactly what you are getting yourself into when you start looking at vehicles. If you are even thinking about buying a Toyota, I would hands down check out this dealership before wasting your time somewhere else.

Molly Chilcoat

Great to work with! Helped us found the perfect car.

Rashirria Emery

Prices are way too high. And they try to run the bill up. I feel like if you have the parts it's best to pay for labor. The workers are nice and the one guy I had was super helpful.

Jeanne Grove

JASON SMITH was very help, he supplied us with all the information we needed to make our decision.

JON Armor

Great help at the Parts counter above and beyond service! Thanks again!

cany rivera

If you're looking for Toyota I think you could go to this dealer and speak to the guy named Jason he will give you a good service very friendly person appreciate all his help

Joe Weiss

Great FAST Service

Victor Beaman JR

Good customer service.

omar calzadilla

(Translated) Good and fast (Original) Bueno y rapido

Gary Reever

Parts department is totally unreasonable. I was quoted $200 OVER list price for a steering rack for my 4Runner, which did not include any installation or tax. When the parts sales rep was confronted with a competitive price, part price quickly dropped to $100 below list. The fact that I could still buy the exact same part, ship it overnight (I've called the competitor, they have it on the shelf) from Virginia or drive down and pick it up the same day for a minimum $100+ savings tells me they're unwilling to work with the common consumer on parts prices. I couldn't be more disappointed with my experience with the parts associate. Asked for a manager and never got one, just the price slightly under list. I'll be getting my parts from McGeorge Toyota in Virginia like I have before. Toyota of York is not very knowledgeable on what they're selling (was told this comes with and without inner tie rods by two separate associates) nor are they willing to negotiate or give any discounts on prices, even with a substantial $500+ parts only order. Not saying the same for the service department, as they were very informative in the shop and extremely knowledgeable with my questions. Very helpful, even without my truck there.. Just their retail parts counter that has rubbed me the wrong way several times due to price, lack of knowledge and unwillingness to accept the fact that they're unreasonable in their profits on parts. It seems they're all about their markup and barely give an inch even when confronted with a competitive price on the same part. Zero interest in getting my business. For reference, I was quoted over $900 for part number 44250-35042, then dropped to mid $600 range after I showed them the $500.47 McGeorge price. No labor or installation was ever a factor. McGeorge has this part number in stock and would not require additional wait time, could be overnighted for an additional $74.94, still coming in under the Toyota of York price of over $600, which would arrive the next/same day depending on order cutoff times from their warehouse. I don't appreciate being obviously taken advantage of several times by this dealer and just want to let the other "shade tree" Toyota mechanics know what they're in for when they call. This is the kind of stuff that I try to prevent by doing my own work. Shouldn't have to deal with it while getting the highest quality OEM parts.

emptypockets

WORST SERVICE DEPARTMENT THEY SPRAYED MY FRAME ON MY 2008 TUNDRA ( CHEAP WAY TO COVER UP CHEAP STEEL IN THEIR FRAMES) THIS PAST WINTER WITH SOME TYPE OF COATING THAT TO THIS DAY IS STILL WET AND I HAD BRAND NEW ALUMINUM WHEELS OVER TIME THE COATING GOT ALL OVER MY WHEELS AND THEY WON'T TAKE RESPONSIBILITY OF MAKING IT RIGHT MY MY WHEELS NEVER LOOKED LIKE THEY DO NOW . THANKS TOYOTA OF YORK YOU DON'T EVEN DESERVE ONE STAR.

Michael Shank

Great service within the parts department. Knowledgeable individuals who do their best to help out.

William Stone

I have been a customer for over eleven years. During that time Y' all have grown from a mediocre dealership to a SUPERB TOYOTA Dealership. I have purchased two used Toyotas from Y'all and those TOP NOTCH guys at the Service Desks have helped me maintain both vehicles. Shane, Chris, Will and Steve really know how to treat people and keep US coming back. Also needing mention are your Courtesy Van Drivers. WHAT A CREW ! Gentlemen all, who do their job with a smile and help you maintain your busy schedule for the day. So, to the Boss I say, " Give these guys and Gals a Raise." They Richly deserve it . And, do not forget the ladies who collect the bills. Always have a smile and a nice comment !!

Raging Raptor5354

Larry was awesome. Great experience ????

w p

The last service that I had done at Toyota of York was a horrible experience. This is the second bad experience of 3 visits that I have had there. I went in to have the fuel pump on my Tacoma replaced due to a factory recall. I showed up on time and with about an eighth of a tank of fuel. When I left the service center, I stopped to fill up at the local gas station. After watching the fuel quantity on the station pump exceed what I thought should be the maximum amount, I stopped pumping and looked under my Tacoma. I was leaking fuel onto the ground and it was running down the slightly sloped parking lot. I went back to the Toyota of York Service Center and explained the issue. I was initially told it would take hours to get my Tacoma in to get looked at. I explained to the Service Center personnel that I had just left and that something that they did or did not do, was causing this. Eventually they did get my Tacoma in and the cause of the problem was determined to be a clip that a technician failed to engage causing an open system. Aside from the lost time and fuel spill at the gas station, this caused an enormous safety issue for both myself and others near me at the fuel pump. I have since decided that all future services for both of my Toyota vehicles will be done at the Hanover dealership. It is a longer drive but I have more confidence in the job being done correctly.

Paul Lazer

Very professional and I loved the experience I'll be going to get my car soon

Ken M

Our experience was easy and comfortable. Thank you to Eva for setting up our appointment and to our excellent sales agent, Wilson. We highly recommend both. I was also pleased to see that this dealership keeps their web site inventory up to date. We were frustrated with another dealership whose web site showed 16 in stock, but when I called none were available until October.

Joshua Elwell

Have been buying cars from them since 2008. They have always taken care of us. Always a great experience!

Angel Diaz

They never rush me, and they keep their word, great prices and FREE CAR WASH FOR LIFE!!!

Samantha Gradel

This was my first new car buying experience and I was nervous for nothing. Kris Teeter in sales was very friendly, responsive, knowledgeable and accommodating. Emily was helpful in explaining the benefits offered through the dealership (car washes, shuttle and valet service, etc). Josh in finance took the time to thoroughly explain my options, answer my questions, and make clear what I was signing. Everyone was busy (month-end) but nobody made me feel rushed or unimportant. And nobody was pushy or deceptive, what a relief! The lifestyle test drive was generous and really helped me feel confident that this car would meet my needs and fit into my routine. I was able to make an informed decision and get the exact car I wanted quickly. Painless experience, and I love my new car. Thanks!

Mina Meawad

Went very smoothly, truck exactly as described, staff very friendly and got me out quickly.

Howard Turner

Bought my Camry.

Shawn Winpigler

Great service

Beard Family Channel

My husband just bought a 2019 Toyota Highlander LE yesterday.. Tim was awesome, we called in asked a few questions, he told us he’ll have it out front AC on and ready to test drive when we get there... It sure was :-).. He got us the best rates and deal. My husband was out of there within 2hrs with his brand new SUV..

Matt Folkenrotth

Great deals

John Stump

Terrible experience with trying to get my car serviced this morning. Always enjoyed using Toyota of York until today. Talk to two different women on the phone the first one hung up on me and never transferred me to the service advisor. The second one was quoting stuff from a car I didn't own. I asked what the 100 point inspection they do with the oil change involved neither one would answer my question. Also told me it was $115 fee to diagnose a problem that I told them I was having with a wheel bearing. I guess this dealership turned into scam artists like every other dealership in York. I recommend you use a regular mechanic instead of using the stealership

J P

Took our car to Toyota for an oil change, repair of gas door, and a rattle we were hearing. Received a call from Will saying three major things were found... car needs new breaks, a nail in tire that could not be repaired and a broken part that needed to be ordered. Was quoted $1475 for all service. Nothing about gas door mentioned. Called back and said don’t touch tire it’s under warranty somewhere else. Had car inspected 3 months ago and no mention of breaks, however shocks were mentioned. Next day Toyota called to say door had to be ordered and car would need to be brought back for another $175. Funny how Toyota said nothing about shocks but yet claimed breaks. Went to pick car up and bill was still $1475 with no tire listed and no gas door listed. Spent twenty minutes discussing this and bill dropped to $1241. Toyota had polite customer service but shady and untrustworthy with repairs.

Shane Banks

They are very understanding and are more than willing to work with you to get you what you're looking for

Ronald Conaway

Great communication and transparency as well as availability. The staff was welcoming and attentive to my needs as a customer ensuring I received exactly what I asked for as quickly as possible.

Pasta Tots

I went in thinking I would probably never get a car I could afford to replace my junker. Elroy was super helpful and helped me get into a beautiful new ride in my budget!

Rochelle Kirkner

Got me in quick for my recalls

Mahmoud Fawzy Ibrahim

Good service, free compliment car wash accurate timing.

Maggie Noonan

This is actually the only place I take my Land Rovers for oil changes/inspection etc. Not only are they thorough but extremely friendly and responsive. I will continue to bring my vehicles here regardless of make and model, the only ones I trust!!!! Thanks TOY!

UnitedCrypto

Miguel and staff were down to earth and great to deal with. Highly recommend.

Luis Claudio

Friendly service.

G Wolford

Bought a Tacoma, best price & service! I was in, appraised my trade, test drive and given a great deal, financed and out with a full tank of gas in under a hour and a half! THANKS!

Tricia McComb-Lloyd

I have purchased several new Toyota’s and 2 used vehicles from Toyota of York. Always professional and enjoyable experience. Highly recommend the service department.

classic Pontiac37

They are very friendly but if you take it there for inspection be prepared for them look for anything little thing wrong they can to rack up the bill. Typical dealership

Bonnie Nuth

I always thought that Toyota of York was great until I found out today that January 1st they no longer would honor the free lifetime car washes. I understand that they could stop future honors of car washes to future buyers of their cars. But when purchasing both my Toyota vehicles they said that I would have a lifetime of car washes. This is not right. That was one of the pros of purchasing a vehicle from them. I can promise them that will never happen again. My business will go to a company that stands by their commitments. I am very disappointed in Toyota of York.

David Bahn

Employees have good training and do good work. Their work is as good as Toyotas are.

Brian

Beyond pushy salespeople. Complete turnoff and instant deal breaker. I wont be back to the sales side of york Toyota. Hanover Toyota is worth the drive.

Nathan Gerst

From the sales to the pickup, Toyota of York made it easy. We live 2.5 hours away and they made this the best experience we have had to date when purchasing a vehicle. We did most of the purchase over the phone and when we arrived to pick up the new vehicle we were in and out in 25 minutes. Thank you very much Mary and Jason, you both made this experience great.

Melinda Bentley

I have been purchasing cars at this location for the past 27 years and tonight was, by far, the best experience I have had yet. From the salesman, Nathan Ginter, to the finance manager, Jeff Salgado, to the sales manager, Casey Campbell, ALL were extremely helpful with our purchase. They addressed our concerns regarding what we were comfortable with, regarding price point, and never pushed or coerced us into an uncomfortable situation. They worked diligently to help us find the best deal available. Nathan acted more as a consultant in the buying process and never pushed a sale. He was kind, patient, knowledgeable, and had a pleasant personality; making the car purchasing experience a pleasant one. I would highly recommend Nathan Ginter and Toyota of York, if you are considering purchasing a Toyota!

Robert Joyner

Kyle was great today that brother know his job

masoud Heidari

Polite associates

Michael Parks

I went in there in late fall 2019 to look at and possibly test drive a new Tacoma. I made it clear at the onset of speaking with the salesman that I was just starting to look at midsize trucks and still wanted to look at other makes before making the purchase decision, that I likely would not be buying that day. At first he was very helpful and showed me the features on the truck and we went for a test drive. I admit I did like the truck but still wasn't ready to buy on the first visit. During the test drive my vehicle was evaluated for trade in. when I got back they wanted to show me a purchase proposal. they were offering the truck at full MSRP for a 2019 leftover and didn't want to accept less. They offered far under trade in value for my vehicle. They tried to claim that my automatic transmission was making grinding sounds and was about to fail. I have not had issues with it and still month laters after not trading the vehicle have zero issues with it. when I said we were done and I was ready to have my keys back so I could leave they tried to say they "had to find them" and continued to try to convince me that the deal was so great and I needed to buy it by changing the financing length and nothing else. I felt everyone from the time I got back from the test drive treated me with disrespect and like I was not knowledgeable about purchasing a car and at all knowing about the mechanical condition of my own related to its value. during the encounter the salesperson forgot that I had a Jeep and thought I had a Ford Fiesta to trade, those are known for a bad CVT so maybe that's why the confusion but still they seemed unprofessional and acted like a bunch of snakes.Once I left I can say for sure that I will not ever go back to that Dealership to buy a Toyota

TJ Beringer

I bought my car from Larry who was extremely helpful and didn’t waste my time. I told him what I wanted, my budget and credit score and he worked his butt of to get the deal done and it was an amazing deal! Thanks again Larry I love my 2018 Camry!

gweneth kern

I had the best experience at Toyota of York! Between Larry, Darby and Bret I left with my dream car!! They were all so friendly and did everything they could for me in buying my car!

Benjamin Ruby

We were lucky to have Jason as our salesman. We are in love with our RAV 4 and will be back to see Jason next time we’re in the market for a new car.

Tiffanie Diest

Place is hard to navigate, not family friendly, and website is not up to date

IronBuddha80

A long winded rant. I've been going here for service for 5 years now and it's really gone down the tubes. The first 2 years they were great. Back then when I made appointments with them, they took care of you. 40 minutes, an hour tops and they were done. Now I don't see why even making an appointment matters. Now you're waiting 2-3 hours every time. And it's not different types of work I need either, it's every six months maintenance or inspections. They're the most expensive place to go for an oil change. I've noticed for the past 2 years or so, they keep trying to nickel and dime me, well trying to anyway. $70 to change my cabin air filter, the filter cost me $12, and it's OEM I bought it right there! It took me 10 minutes to replace it and I'm no mechanic. Today they were trying to get me to have them add a fuel treatment to the gas tank for $40! I can literally go buy it for $6 and put it in the gas tank myself, and on top of that the car barely has 30k miles on it! Also I want to get new tires on the car, they supposedly have this tire "special" going on right now, buy 3 tires get the fourth free, and yet it's still more expensive then for me to go to another place that has no specials at all, how does that work? Another time they told me since there was such a long wait, they were going to clean the car inside out, make it like new. They told me it usually costs $40 but it's free. I waited an extra 45 minutes to only get the car back dirtier then what it was before going there. They didn't even touch the inside of the car, all they did was run it through their car wash, and it had soap scum dried all over it. 45 minutes for that!!! The car has ongoing brake issues they're not addressing, they keep telling me it's fine, when it's not. I have a 6 year bumper to bumper warranty. I know people who had problems with other dealers that had ongoing issues with their cars, and the dealer would push it off, tell them everything is ok, then hit them up after the warranty expires. I'm planning on getting a second opinion, and then calling corporate if I have to. Only positive thing I can say is their inspections are at a good price. Cost me $42 today. I think the reason why they were great in the beginning is because they had that 2 years free maintenance special when you buy a new car from them. They treat you great in the beginning to lure you back after the 2 years is up, then try to nickle and dime you to compensate it. I have nothing against their sales. Buying the car from them was great. But after today, it's the last straw, I'm not going there anymore for service, and soon we're looking to buy a new Tacoma, I'm going elsewhere.

Robbie

The experience I had here was sad and depressing. Ok here it goes. I just bought a house here and moved here from Baltimore. So I called this place looking for a specific offroad Tacoma. I spoke to a Mary on the phone, really pleasant conversation and she is the main reason I stopped in. Now here is where it gets sad. So i get there and had 2 of my kids with me. I asked for mary and she set me up with a salesmanforgot his name started with an "E". Told him I was open to colors because they didn't have any in "Cement" that I wanted. He went to the back and got a Tacoma and parked it out front and came in and asked me to check it out. I did, and upon walking up to it and opening the door I noticed it didn't have leather interior. I made a comment about that and told him that is what I wanted. After that his whole demeanor changed for the worst like it wasn't a quick sale. So with it being really hot out I gave him the benefit of the doubt and hung around a little longer. We then drove the truck with my kids to the other lot and walked around that one looking for an off road Tacoma with leather interior and found none which is fine. So we then drive back over to the main building and go inside(mind you ac was off or something). Told him I found one I liked at Hanover Toyota and explained all the details it had he then told me "well, why didn't you buy that one". Me being me I like to shop for the best deal. Before going to any dealer I know what I was trading had negative equity which I was fully aware of. So, he asked me how much I owed and told him not sure of the exact number. He then said that they can run my credit and the amount owed would be on there. So, now I'm frustrated because I've done wasted an hour and no progress plus every other place I've been to ever always asked who was the finance company they call to get a payoff, ect. Now I'm done and asked for my key back with frustration he gave it to me. I then proceeded to get my son from the bathroom and spotted a female dressed nice and she asked how I was doing. Told her everything and that they are about to loose my business. She said she doesn't want that to happen and said she will get her sales manager to come talk to me a few minutes goes by she comes back without him and said sorry for any inconvenience. So the sales manager must have not been interested in customer service. Such a sad environment. Needless to say I went to Hanover Toyota (dealt with Jeremy) and purchased the truck that I loved there and couldn't be happier with the experience they gave me, Hanover went above and beyond and has a customer for life!!!

Kevin Lam

My daughter purchased her first new car here last night. Thank you Casey for the Red Carpet treatment, Malik for your thorough introduction to the car and all of its features, and Darby for making even the paper work an easy and pleasant experience. You worked together to make the experience very exciting and smooth. Thank you for all your help, you will definitly see us again in the future.

RT Errill

Outstanding service from beginning to end! Larry in sales started us on our journey with York Toyota and what an adventure it was! We test drove the gas and hybrid versions of the vehicle we were interested in to help us figure out what we wanted. Larry was very informative about the vehicle and its options. Casey, our sales manager, also gave us an outstanding service and deal as we continued on this adventure. Our last stop on this adventure was with their financing department. I cannot spell her name correctly, and I don’t want to mess it up, BUT she was the icing on the cake! The perfect ending to this adventure! Thanks to all for a lovely experience and whenever we are looking for a new Toyota, we KNOW where to go!

Charles Fuller

Great and quick service and free snack and coffee and TV in waiting room!

kareem alsayed

Jason is a very good man!

Osvaldo Borgos

(Translated) My preferred Toyota dealer, to the extent that I have one to 15 minutes and I prefer to drive 45 minutes for the maintenance of my vehicle. And if I were to change the model for a newer one, I still prefer to go to York, a great service, Miguel from toyota York is a tremendous help person, he gives you all the options so that you can leave assembled the same day (Original) Mi dealer toyota de preferencia, a tal grado que tengo uno a 15 minutos y prefiero conducir 45 minutos para los mantenimientos de mi vehículo. Y si fuera a cambiar de modelo por uno más nuevo igual prefiero ir hasta York ,un gran servicio , Miguel de toyota York es tremenda persona ayuda ,te da todas las opciones para que puedas salir montado el mismo dia

Larry Dunlap

They were quick and efficient at a reasonable price.

Brianna Deir

Just want to give a shout out to Nathan Irwin at Toyota of York! I have purchased two vehicles from him now, and both times he was very patient and accommodating. He was able to get me the car I wanted AND my monthly payment exactly where I needed it. He even listened to me talk about random life happenings while waiting for paper work and things to be processed. All around, an awesome experience and an awesome guy! Thank you!!

Martín Torres

This was my second visit to do oil change and it takes about an hour with a free car wash with an appointment early in the morning, best.

Haleigh Clise

Just recently bought a car here and the experience was nothing short of fantastic. Everyone is very knowledgeable and helpful. You won’t leave unhappy! Larry was amazing and he is a great guy to work with!

Stacey

Friendly responsive associates

Ethan Nicholson

great from the first phone call till i drove away in my new car. everyone was nice, helpful, knowledgeable and kind. I can't recommend them enough!!!

Jarrid Davis

This place makes sure your car is running awesome

Shakira

My Sales man Tim Brill was friendly, knowledgeable, funny & he didnt pressure me or my boyfriend into buying a car . Coming 1 hour away it was very worth it ALL the staff was professional and very nice . If I buy another car it would be from here???????????? thank you toyota!!!

Elana Davis

I usually have a great experience at this Toyota service center. Yesterday (8/5/2021), not so much, enough to make me change my rating from 5 stars. I had a scheduled online for my inspection and emissions, specifically mentioning I have a …

An Mi

I found this place to be rather subpar. The waiting area is abysmal. I took my Corolla in for regular maintenance service, and they did not even complete everything that they were supposed to do. Instead, they just told me after they were done and assumed that I would be okay with it, due to their reasoning.

Jocelyn Beverly

I have been a consistent Toyota/Lexus customer since 1999. The vehicle quality and dependability is unmatched. I have never had a repair issue with any of my cars, and have only required scheduled routine maintenance. While vehicle quality and dependability is important; the deciding factor for me has always been the customer care experience. Today, a member of your service department, Mr. Steven Bond, reminded me why I have remained loyal to the brand. My tail pie was dislodged from its housing due to my geriatric parking skills. I made an appointment for an inspection and to order any necessary parts. Before I could sign in, Mr. Bond was underneath my car and in a matter of seconds, he popped the tail pipe in place. I know this may seem minor to some, but for me, his kindness and consideration was above and beyond my expectations.

James Bainbridge

Great place to go for good deals on new/pre-owned Toyotas.

Ethan Swoyer

Today was the first time I've ever bought a car, and it was also Larry Kline's first time selling a car, so it worked out wonderfully! He was very kind, and he worked as quickly as he could even though he was still working on learning the finer details of the process. Overall, all of the staff were very friendly, and despite the fact that buying a car is a lengthy process they made it simple and enjoyable the whole time. I'm very glad I made the choice to go with a vehicle from Toyota of York.

Josh Orlando

Very good service, recently leased a vehicle for the first time the staff was very informative and helpful in guiding me to the right choice for me. Left extremely happy in my new car. Would recommend!

Beth Jones

Before coming to Toyota of York, we went to 2 other Toyota dealerships in MD- neither came close to the level of service we experienced at York. Larry was great- extremely knowledgable about his inventory, very personable, and more than willing to answer any question we had. Their trade price was more than the other 2 dealers (one actually quoted us $2500 less) and sealed the deal for us. We had a very positive experience and when we are looking to trade in our other 4Runner we'll definitely be making the trip to York first.

Julia Wheeling

This was my first time there today and they were so very nice to me. They clearly showed me the issue with the car and I couldn't have been happier with the visit.

ryan lanagan

I love my experience at this dealership. The sales team was amazing and worked with me with my car purchase. James took the time with me to ensure I was making a good purchase and gave me no pressure to buy the vehicle. James was extremely professional and knowledgeable . The dealership was very clean, even the mechanic s area was spotless. This is a great dealership and will purchase another car from here when time is right.please keep up the good work team.

Dan Glass

Beware they will take avantage of you. Be prepared. Know how much your trade in is worth, chances are they won't give you what it is worth

Will Grafton

Jason Smith was very personable and helpful. At no point did I feel pressure to purchase and his priority was educating me on the 2018 Toyota Tundra. He was certainly unlike any salesman I had worked with before and I plan to contact him directly for any future vehicle needs. An individual like him is an asset for any dealership because he took away any stress about the car buying experience. As for the transaction, they treated me very well and I walked away with what I felt to be an excellent deal on both the new vehicle and my trade. If you are in the market for a Toyota, do yourself a favor and contact Jason.

Dana Sykes

Excellent car buying experience!! Our salesperson, Brian Buccilla, was extremely knowledgeable and friendly and went out of his way to make the entire process quick and painless. Would definitely recommend Brian and Toyota of York.

Victoria Guzman

The sales reps have very good customer service and are all very nice. Definitely let you leave with the car of your dreams and a smile on your face. They’ll do whatever they can to make sure your goals are achieved.

Donut4ever

Phenomenal service

Barbara H

The staff at Toyota of York is top-notch!!0 In all the cars I bought over the course of my life (which is quite a few -) I’ve never had such excellent customer service . All the way from inquiring online about a certain vehicle to …

Lloyd Harnish

From the initial contact with Desere Powell for information on the used Ram 1500 I was interested in, to the follow up emails for financing information from Mary Koller before I even was able to look at it, was superb and made it one of the easiest vehicle purchases I have ever made. My wife and I showed up about 30 minutes early for our appointment and was still able to be assisted by salesman Joe Dietz. The assistance we received was knowledgeable, professional, and left us feeling at ease and not pressured at all. He was able to answer all of the additional questions we had, quickly got us the keys to take it for a test drive while the shop reviewed our trade-in. Once we were satisfied, Joe was able to quickly get the vehicle ready for us by getting the final details being taken care of like getting it gassed up, etc. while we were with the finance department and took care of financing and adding the additional Toyota Care coverage we opted for. Once again, NO PRESSURE to purchase the additional coverage. Everyone there worked together well as a team and gave no pressure at any point of the vehicle purchase process. I will definitely recommend this location and these fine professionals to friends and relatives for any car purchases. Job well done!

Sharon Fuller

Tim Brillhart is terrific!

Brianne Carter

Low pressure environment Best car buying experience I've had Friendly sales staff (Chris) Up front and open about pricing Always willing to communicate Didn't have to spend hours at the dealership

Dennis Stewart

Very friendly staff. Easy, convenient and hassle free transaction. I drove 3 1/2 hours from out of state to pick the car up and it was already parked out front, fully detailed, fueled, serviced and ready for me to literally just get in and drive home.

Julie Fink

Jason was great! No pressure to sell me a vehicle, he worked with me to find the right vehicle. This is the 2nd vehicle I bought from Toyota of York and would recommend anyone looking for a new or new to them vehicle to come here first.

Shecas World.

Service with a smile.

Donald Brown

Great service

Orayma Klug

Great deal!

Michael Ohliger

Service was fast they said one hour and the suv was done on time

Chris Butler

I had a great car buying experience. The staff were knowledgeable and friendly. There were no games. The car even came in earlier than promised. I am looking forward to many years with my new Toyota Highlander!

Alexus Hake

I love Toyota of York ! Everyone is friendly and genuine starting with the Check in process to the check out. Facility is clean which is also a plus! Highly recommend !

Amana Maniar

The service there was excellent. No push sales people. Miguel was knowledgeable and polite. Showed us several cars because we could not decide on which one we wanted They worked with us to fit it onto our budget. And Without a question we love the new car.

Victor G

Tim is the man

Shaine McCarty

Friendly and fast

W Martin

Service Advisor Will is Great!!!

Amy Eisenhart

Even if you have an appointment, you still wait 1.5 hours. The guys are nice, but the wait time is ridiculous.

Cole Smith

Called today to see if car wash was gonna be open since it warmed up and was told we can’t use our 52 washes that were part of our purchase. Not available any more unless you have vehicle service. No notifications or messages from Toyota telling about this. My family has purchased quite a few vehicles here but don’t intend to buy another one here. This is poor.

Robert Vandermark

This is the third time I purchased a new vehicle from Toyota of York. It is a great dealership for sales, service, and accessories. The dealership, as well as every employee I've ever interacted with, have always been very customer oriented/focused. I purchased all three vehicles from sales consultant Joe Dietz. Joe always goes above and beyond, and uses his experience to get his customers the vehicle they want at the best possible price. I always recommend Joe, and Toyota of York to all of my family and friends looking for a new or used vehicle.

Victoria Keller

This place has great and quick service. Working with Morgan was a true pleasure and made my experience of having to get my car worked on a much better one than expected.

Eric Masyk

Excellent customer service, no pushy sales BS, and great communication between Elroy (our sales rep) and us, every step of the way. We just bought our second vehicle here today, too!

Bailey Mccarty

Cesar is awesome, always helpful when I take my car in to him. Always keeps Great communication and updates about my car. 100% recommend Cesar in the service department.

Brad Bolich

My last time ever using this dealership that I have used since 2009.

Jim Anderson

Purchased a used Toyota here had a great experience thanks to Tre Lawrence and Justin Moul would highly recommend this dealership. This our second purchase here and we'll be back.

Art Naylor

Went above and beyond to make sure I was happy

luciano beato

(Translated) Okay (Original) Bueno

T Man

They are vultures trying to take your money. They beat around the bush for financing. Try to confuse you with a bunch of numbers, then to top it off once they see what your financial status is they deny any approval unless it’s way out of the ball park for monthly payments. They are trying to make the most money out of you don’t go here. If I could give it a negative star I would.

Deidre Hawkins

Elroy listened to what we wanted and where we needed payments to be, he was able to provide us with options to choose from, and he did not try to put us in a vehicle we could not afford. That was much appreciated.

Lou Leyes

We knew what we wanted, and you made it happen. Highlights of our experience include: Responsiveness by Jason (and the rest of the team behind the scene) Speed with which everything took place. We set very high expectations for how we wanted the process to go, and you exceeded them.

Santana Yanez

Highly Recommend going to Toyota of York. I have been going to them for more than 5 yrs and have gotten nothing but the best service & best cars. Ask for EDGAR ESTRADA ~ he is awesome and will do everything he can to give you the best deal possible. I have worked with him each time I have gotten a car and have nothing but great things to say about him. If your looking for a great salesman go to Toyota of York and Ask for EDGAR ESTRADA. You won't be disappointed.

Edward M

Working with Salesman Tim Brillhart was the most "painless" experience I ever had in buying a car. Knowledgeable, friendly, a real gentleman. I was given a good finance rate & was pleasantly surprised to get an even better rate when doing paperwork with Jeff. The only knock was that there was not enough inventory of the model I looked at & eventually bought, all in all, a great dealership.

Paul Jones

Toyota of York how do I hate thee. Let me tell you of my wonderful experience this afternoon.i was informed of a recall that needed to be taken care of so I thought I would kill 2 birds with one stone and get my vehicle inspected while there. After a phone call that my truck was ready to be picked up I stopped in on my way to work figuring 15 minutes tops to get my vehicle. They promptly brought my vehicle out so I get ready to leave and notice the inspection sticker still said 2020. I went in and informed the man that the inspection sticker wasn't changed and had the paperwork proving it had been paid for. He then took my truck back to get the sticker put on . I'm reasonable and understand mistakes happen. 15 minutes later no truck no sticker loomind you I need to get to work. I reentered the service department to find a lady who says she'll see whats going on now I'm about 30 minutes into this venture. She returns to tell me I need to wait 10 or 15 minutes more even though I already waited a half an hour and it should have been done upon my arrival. Finally after 45 minutes a service tech comes out with my truck and informs me he was on break and he was sorry. Needless to say never again Toyota of York eat a bag of Richards.

Sharae Jason

Clean

Terry Laughman

Very good service and sale people.

Chris Z

Not happy yesterday about my bill for a "Free State Inspection" and Emissions testing. They charged me $7.00 for the sticker and then also charged me "Shop Supplies" as well. I asked why shop supplies charges, and they said it was for the paper floor mats. I am not in agreement that these were necessary charges.

Helena Lyons

I’ve been taking my 2015 Rav 4 in for service over the past 3 years and my son has as well with his 2016 Rav 4. A few months ago I noticed a rattling sound coming from the front driver wheel when I braked…brought in for service and they told me there was a loose bolt. (??????!!!!!!!!!)…they said they tightened it…it happened again a few months later. Brought it back in and complained to Larry the manager. He said it was a bent piece of metal and that they pounded it out; that seemed to fix the problem but doesn’t excuse the fact that it happened in the first place. Larry told me that the person that may have done the initial work was gone. Last week I brought the car in because the tire pressure light came on. They checked all tires/found no problems with tires; topped off the tire pressure to 35lbs and told me that was the problem. They then talked me into getting the wheels aligned ($142.00) The tire pressure light is now back on. I’M VERY UNHAPPY WITH THEIR SERVICE AND WILL BE FINDING ANOTHER PLACE FOR CAR MAINTENANCE AND REPAIR.I LEFT A VOICEMAIL FOR THE MANAGER AT THIS LOCATION COMPLAINING BUT NEVER HEARD BACK FROM HIM. Does your staff know how important customer service is?..A call back would have diffused my anger a bit. YOUR MECHANICS ARE SLIPPING BIG TIME AND WE’VE SPENT SO MUCH MONEY AT THIS LOCATION

D Bowman

Best vehicle buying experience I've ever had. Ed Collington and the rest of the staff at Toyota of York were super friendly, courteous and went out of their way to get me the vehicle I needed at the price I wanted. Couldn't ask for better service!

jay beck

Nathan made it easy to buy, because he was informative. He did his homework and knows the product he is selling. The internet/ marketing model is fantastic. I went in skeptical and had NO intention of buying a vehicle much less upgrading. Kudos to Darby for making financing easy and fitting me with a warranty that suited my needs.

Donald Smith

It’s awful charged me $115.00 dollars for a check engine light.Said it was fixed 2 days later same problem called them said it wasn’t fixed took it back to them all they did was reset light. Then told them it needed a smoke test said they did it called them and they said they not equipped to do that just plain awful service.

Connor Duffy

My car-buying experience was fantastic. Staff was informative, friendly, and not too pushy. Would recommend to anyone in the market for a Toyota.

Chris Hamme

There is absolutely no perks to buying a vehicle from this place! Oh here is 52 car washes on this card when you buy the vehicle...... Oh now you can’t use it! It’s only for serviced vehicles.... thanks a million! I’ll be going to other dealership for future purchases...

Nick

Always been helpful . Always been helpful and very accommodating in getting me in a new car. From Finance department I generally deal with Josh to my sales rep Ed, the team has been great. Bought a bunch of vehicles from them , always been a pleasant experience. Working out affordable payments they really work hard to get it done. Thank you

William Whitacre

Wonderful just wonderful prices are fair I don’t expect them to work for nothing and just kind a come for the service and the people that work here always efficient and their professional they do work by appointment please give the courtesy to make an appointment thank you Bill Whitacre

Carly McWilliams

Overall, our experience was great! My husband and I worked with Miguel and Casey and they were absolutely amazing. They got me everything I asked for and more. The customer service was quick and fast and I highly recommended Miguel and Casey to work with.

Marcia Gregorio

Nathan greeted us immediately in the parking lot. He asked us what we were looking for, and we told him specifically what that was - a Rav4 LE Hybrid. He found it for us and that was it. He didn't try to sell us something we didn't want. He was knowledgeable, friendly, and inspired confidence.

David Marconi

Great customer service with pleasant personalities

Holly Mele

Eh

Michele Leader

Larry, is one terrific, patient salesman. He's helped me & my husband so much. I highly recommend him or any of the staff at Toyata of York.

Bryan Glass

Mary and Joe were both informative without being pushy and there were no games.

Brian Neri

I have been working with Joe Dietz for the past couple of months while researching the 2020 Tacoma. He was extremely knowledgeable and patiently answered all of my questions. He always kept in contact with me on the status of my new truck and made the experience enjoyable. Thank you again Joe!

Andy Campbell

Smooth transaction

Scott Sipe

In my 45 years of car purchasing, I have not had as positive an experience as I had with Toyota of York. Nate Ginter is an outstanding sales rep and I would highly recommend both Nate and the dealership.

Andrew Kehoe

Buying was Quick and Simple, yet I did not feel like I was being rushed. The sales representative was Friendly and Courteous, your location is Convenient and you scheduled the purchase around my availability.

Bruce

In short, I would avoid this car dealership. I worked with James “Jim” Bell and I am not sure if it’s just him or the dealership's training but it’s outdated. The sale tactics are comical especially in 2021 when everyone has access to an unlimited amount of information. James really tried to use lines such as, “let me talk to my manager”, “this is the price we originally had it listed so you’re saving thousands”, “we’ll match and pay off your trade-in so you walk away with a clean slate”, and my personal favorite “if you don’t buy this car today it’s going to auction”. His manner was unprofessional and sloppy all around and did not seem to care if he sold the car or not. James offered us $700 less for our trade-in than CarMax did for cash and no trade. Hilarious! The car we were going to buy five days ago that was “going to auction if we don’t buy it” is still on their lot and now listed lower than what James offered us. Thank you CarGurus for the notification on that. I hope for the dealership's sake that all the salesmen are not like this. I hope the Regional Manager reaches out and completes some training for the ones that need it. Overall, just a really bad experience car was listed high and dropped at the dealerships “lowest”, still high. Told us our car is not worth what they’re offering us when CarMax beat the price by $700 and that trade was in cash. Told us they absolutely can not go lower, four days later CarGurus sends us a notification that the price went lower. Told us if we don’t buy the car it’s going to auction tomorrow, the car is still on the lot 5 days later. Just so many unintelligent and unnecessary lies were made in a short period of time. To be honest, I am glad they treated us the way they did because after reading service reviews here on Google it does not look good.

vicki boothe

Got a price qoute online for specific vehicle. Went up to look at it in person, talked to a salesman, sorry forgot the gentlemans name but was very polite and informative. In about 4 hrs total and this was when they were a little busy to. Very satisfied! Also got my daughter a 100.00 for a referral to boot.

Susan Oelrich

Our salesman was great. He knew the product and wasn't pushy at all. We felt very comfortable with him.

Abby Linard

Dropped of my vehicle off at 8:30 a.m. to be serviced assured my vehicle would be ready by 12. Called at 1:30 they did not even start my vehicle because there was a "mix up." So now will be ready after 5:00. Offered to take the price of tire rotation off my bill $30. What about my entire day without a vehicle? Hardly think that covers it. They probably will not even do the tire rotation since I am not bring charged. Unacceptable service. Will def not be going back.

Tony Tang

(Translated) The salesperson is very dishonest and misleading to deceive customers. very bad! (Original) 销售员非常不诚实,有误导欺骗顾客。非常差!

Jackie Werts

We worked with Nathan Irwin and had an amazing car buying experience. He made the process seemless with our trade in and getting us in the exact car we were looking for. We will definitely be back to work with Nathan for future purchases

John Henriques

Third vehicle I've now bought from Toyota of York and always an amazing experience.

rich a

BEWARE! TOOK MY CAR TO ANOTHER SHOP FOR WORK AFTER THEY TRIED SELLING ME ON BRAKES(WHICH I THOUGHT WAS ODD BECAUSE THEY SEEMED FINE) I FOUND A BETTER PRICE SO I WENT ELSEWHERE.... BOY WAS I SURPRISED TO HAVE THE MECHANIC TAKE ME OUT TO MY CAR TO SHOW ME MY BRAKES WERE IN GREAT SHAPE! THANK GOD FOR HONEST PEOPLE! SERVICE MANAGER WHEN I TRIED TALKING TO HIM WAS A WASTE OF TIME!

Sam Lugo

Purchased my car there, they listen and there was no pressure from the salesman

Andy P

Took my car in for service, they neglected to recommend needed services, shoved my cabin filter in sideways, left the cover off air box and shoved glove box closed not properly on it's hinges. . Now my car has developed a rattle and I can't get it looked at without paying fo

Cheryl Buchanan

I liked that all the paperwork was complete and ready when I arrived to take possession of the new car. Elroy my sales guy was super nice, knowledgeable, and got me on my way quickly.

Melanie Mateo Vallejo

Best experience!! Super understanding, super caring! Best deals! Even though I changed my mind constantly they well understood me and did everything to make me happy! 10/10 recommend Minearziana super nice and awesome with her clients! Goes off her limits for them. Thank you to Minearziana and Jesse you girls rock and are awesome! Love the Corolla!!!!

Tisha Cortes

We take our vehicles to Steve Bond in the service department. He is great to work with. Friendly & helpful always!!! I would recommend you taking your vehicle there.

lisa darling

Great friendly service. Really helpful and understanding when we could no longer go ahead with the car due to personal circumstances. Made it extremley easy and totally stress free and could not recommend them more.

Al J.

Nathan Irwin was a bright spot in a bad situation! My old cars transmission was going out and I needed to find something quick. He listened when others wouldn't, respected my wants and needs in a new vehicle, and helped me handle the stressful paperwork with ease. I now have a peace of mind I never expected while leasing a vehicle. Whenever I reached out to contact him, he responded almost immediately every single time. I'm more than grateful and would recommend buying a car from him 10 out of 10 times.

Veronica Rambo

They work very hard to make sure they're selling a quality product.

Taylor Gordon

Brittany Baitsell was wonderful , very informative, etc. etc. when I was in for an Oil Change, I hope I get her the next time, really makes me want to keep getting my cars at Toyota York when I have someone like her to deal with. Thank You so much Brittany. NS

Amy Grove

Jason Smith was my salesperson had a very good experience would definitely buy another car from him Dolores Russell

Melinda Huff

I had the best experience purchasing a vehicle! They listened to my husband and I on what we wanted and how much we wanted to pay. The sales person Nolan Hawkins was a pleasure to work with! I would recommend anyone that is interested in buying a new or used car to definitely go there! Toyota of York deserves 20+ stars!!!!! Darby Sideslinger was exceptional too! Thank you, Robert and Melinda Huff

Brooke Trimble

They worked AMAZINGLY with us. Before going in to discuss everything; Nate came out to us & introduced himself & went over EVERYTHING about the car we were looking at! Showed us a few options & was making sure he knew what we wanted before going for a test drive. He was knowledgeable on the interior, exterior & all the specs of the car. AWESOME. It felt as though it was a friend in the car as we took it for a test drive (even if i was too anxious!) As we went inside & our minds were made up - he was quick to offer us a drink to warm us up! The paperwork, the whole process was so fast & smooth that it was almost UNREAL. We finalized everything with the finance department, with Josh, & honestly it was the BEST. He looked at every option possible for us & before we knew it; we were driving away with our 2019 Toyota Rav4 Blueprint!!!!! This staff was just FANTASTIC!!! Will definitely recommend them to friends & family!!

Brian Currence

Ive had nothing but great experiences here all the way from sales to service! When I’m ready to trade back in I’m def buying another Toyota!!!

Doug Snell

If you want it done right, go to York Toyota and see Nathan. He is the best. the quality of the staff, the Toyota Camry XLE, and the entire experience was awesome. I liked how Nathan handled my transaction, with assistance from Emily on features, and Josh in finance. Perfect!

rGreta lStKottmyer

We were welcomed and valued! We truly appreciate the excellent work that you provided in helping us find the right car for us! We love our RAV4 Hybrid Limited!

Donald Bruckart

Slow and trumped up service needed. They wanted more than my car is worth! Not nice!

Austin Florio

Terrible

Carlton James

Sales person Brian is awesome thank you so much. Helped me out so much!

Jennifer Beaverson

Jason and his team at Toyota of York were so nice and personable! They really treat you kindly at this location! Would recommend them to anyone looking for a vehicle! Thanks again!!

Linda Zartman

Always a great experience with Toyota of York and Elroy!

Amy Zellers

Fantastic

Brandon Miller

Shuttle service was quick and convenient and my car was ready at the time promised.

Horace Mcclay

Good place to a automobile

Tyler Hoffman

I bought a Tacoma from another Toyota Dealership in West Virginia and thought I got a great deal, that was until I came here. My salesman Larry went ABOVE & BEYOND to get me in the truck I've always wished I had. If you're looking for a new vehicle but are hesitant because you're worried about your payment changing, give them a chance. They doing everything to ensure you're happy.

Matt Lane

Went here last year to get a code checked, way over priced they charged me for a diagnostic which was about 50$! Then they didnt have credit card machines running and they tried to get me to photocopy my credit card before i could get my car back, so they could run it later. Which is not legal at all. So when i explained to them that they have all my info ill come back later to pay the bill they refused to release my car to me. They insisted that their driver had to drive me to the bank and get the cash which is Insulting to say the least! But wait theres more. I decided the other day that maybe it was a fluke and ill try them again. Poor choice. My car was stalling out when i was idling the other day. Thought it was the ignotion switch. Came out from work and it wouldnt start at all. Made awful sounds when you turned the key including a loud clicking noise and engine was running rich of fuel. So i have it towed to toyota of York to get a full diagnostic and see what the problem is. I get a call the next day saying its the battery and an o2 sensor. When i began to ask the guy what else he tested, alternator, throttle body, fuel injection. I got a plain no we want to fix the sensor amd it will be over 400$. They refused to look at anything else without paying them for an overpriced job. (O2 sensors usually take 20 min to replace and they quoted me for almost 2 hours of labor ). Said that my car was running fine and nothing else was wrong with it. Well, i get my car back and its running but idling extremely low almost to the point of stalling out again, and the engine continued to make the clicking noise. I drove it off the lot and within hours and less then 10 miles of driving to go get the sensors and battery my car starts shaking and breaks down on the side of the road. They said my car was fine and ran for 45 min which i hardly believe. Any mechanic who spent an hour with that car could tell that there is somethign extremely wrong woth it. But because i didnt want to pay for their way overpriced sensor they seemed to have no interest in what was actually wrong with my car. Their service reps talk to you like salesman, not mechanics. And because they had a salesmen looking at my car, its 4 days later and my cars again broken down. And im without transportation to and from work. This gross negligence and greedy customer service is a poor representation of what i thought an honest dealer is supposed to be. I sent my car to a dealer because they are supposed to be the best and know toyotas front and back, what i got was a sales call attempting to fix trivial parts in an attempt to milk whatever money they could from my vehicle. I own a reputable business in the area. And as it stands right now i have absolutely no reason to recommend anyone go there.

Scott Kemble

Went there with my daughter to help her get a new car. We first had to track down a sales person. Once we finally found one. We spent 5 minuets and with him and he said He didn't have anything she could afford. My jaw dropped. So we went to Apple and spent the money there. Sorry for your loss. Maybe you need to get some new sale people who really want to sell.

Judi Giberson-Smith

You have a very friendly and helpful crew of people who work hard to make sure that your customer is taken care of. Especially Jason, my salesperson, who went above and beyond what I would have expected.

Randy Cramer

For anyone who may have a Toyota and/or deal with Toyota of York. Be warned of their service department. DO NOT GO THERE!!! As I will never let them touch my truck again! They are very shady people and they can not be trusted with your vehicle. They put six miles on it just to do an inspection which I could probably deal with but the tech disabled the dash cam so they could go joy riding. The last time I had it in I became a little suspicious after they did 25 miles an hour behind the building over speed bumps, and other techs edging them on to burn out, but he said " no there's a camera, a CAMERA". I trusted them the second time cause they didn't disable the dash cam while driving it. This time they disabled it to go driving around. The truck had only 654 miles on it when I took it in, it's not like they really had to do drive it a lot, it's still practically new.` I talked to the manager and they said theres no way they put six miles on it. I guess my odometer lies then, and she also said that she personally asked the tech and they said they didn't take it off the lot or disconnect the camera. Well the camera doesnt lie and the odometer doesn't either but there's nothing that she can do cause she doesn't know how the 6 miles would have got on there or how the camera got disconnected. DO NOT TRUST THESE PEOPLE WITH YOUR CAR/TRUCK!!

Rheannon

My husband and I went around 5:30 in the evening to look at a car they had listed on their website. Upon entering, we were not greeted by anyone to help us. After standing there for longer than one should at such an establishment, we were gestured by the salesman to walk over to his desk. As someone who works in a field where customer service is KEY, I was extremely disappointed and unimpressed with their lack of it. We actually thought we walked into the wrong place with how we were being treated. The entire visit he acted like we were a bother more than a customer. When we were negotiating a deal, we could hear him and the workers behind the desk laughing and talking very unprofessionally because we decided not to trade in our van after their trade in offer when he went over to talk to them. Needless to say, we did NOT buy a car from these people and WON'T recommend them to anyone. At a place of business where people are about to spend a decent amount of money, customer service and professionalism should be of utmost importance to them. It clearly is not at Toyota of York.

Anca Tiana

I went to this place to get a diagnosis. I told the employee that answered the phone that I think my transmission is broken because that’s other mechanics have told me, but I want to know exactly what’s the issue. He said “bring it here and will diagnose it for you, it costs you $142. After waiting for about 2 hours the guy came to me and said he does not think it’s the transmission, but something on the back of the car. I was asked to leave it there longer. Yes, they offer a courtesy ride to take me to work. After another 2 or 3 hours they called and said it’s the transmission, but they can do something that will most likely fix the problem. I agreed to it immediately because I was at work and didn’t have time to think not wanting to be on the phone with personal issues while at work. Later my husband went to get it. He paid over $270 and was told that they resetted the codes(they used the technical language) and the car should be fine. My husband drove the car out of the shop and the car was running exactly like before. I called the shop to asked them what is the diagnosis for my car since I paid for it, they told that my transmission is broken. I asked what’s wrong with my transmission and the answer was “it’s broken, it needs replaced”. I insisted that they tell me what’s broken in it and their answer was that I’m too detailed or insist too much. Even their GM said that. He was rude and condescending. If I’m paying to get a diagnosis because I think my transmission is broken, I’m not paying you to tell me what I told you, I’m paying you to clarify the problem- what about the transmission is wrong? Their GM told me that he needs to pay his people- I totally agree with that! And I’m not trying not to pay them, but if I’m paying you to tell me what’s wrong with my car then I expect that you tell me exactly what’s wrong with my transmission, because you are the specialist. The GM said that they resetted the codes and if that was to proven to not be successful then that confirms that the transmission is broken. So you sell me a service that could be a solution for a potential problem when you didn’t even determine the problem? How did you diagnose my car since you are not even sure what’s the problem? I finally found a mechanic that repaired my transmission because he was able to tell what part of the transmission was broken. Toyota York - very unprofessional! I felt like all they wanted and cared about was to get my money, no interest in meeting my needs or treat me with respect or dignity! Very disappointed! I will never recommend this place to anyone, by contrary! Update: 2 months ago, the response from the owner was that they will look into this matter(see below). They never did anything about it! As expected - they don’t care!

Luv4Pug W

Extremely professional staff. The salesman, Larry Kline, was very helpful. I was able to take a long test drive on the highway and back roads to give me a good feel for the car. The tour of the service department and showing me where things were located for future purposes was wonderful as well. Overall a very nice experience. I left feeling very good with my new RAV4 Limited Hybrid!

Steven Bisking

First of all, what's the use of scheduling an appointment? Every time my wife and I schedule an appointment, something that should take a half hour turns into an hour and a half to....get this..4 hours! I went into my scheduled appointment to replace a center console lid and it took an hour and a half! It was warranty work so I got kicked to the end of the line. Two people showed up after me and left before me. My wife just bought a car there two weeks ago, got a bolt in her tire...drove ther on a flat and they told her they were booked and couldn't get her in. They referred her to NTB! Nice! This place is a joke. Never buy a car or truck here again!

Michele Stitz

Sales rep was very knowledgeable, patient and not pushy!

Lauren Cerro

We love being a member of the Toyota Family!! We just leased our second vehicle with Toyota, a 2021 highlander hybrid XLE. This vehicle is beautiful and has everything we want including that extra space we needed for our growing family!!! Luckily, we were able to work with the same salesperson that we worked with for our 1st lease back in 2018. James Bell was able to get us a fabulous deal while keeping our wants and needs at the forefront. Thank you again Jim!! We are so happy and love our new vehicle!! It was a pleasure doing business with you again!!

Susan Casey

This is out first experience with Toyota of York. It was a pleasure. Everyone was super friendly and highly informed. They listened to our needs and offered us an excellent deal on an beautiful Highlander! Logan and Jessie took great care of us. I couldn't be more pleased.

Steve Snyder

NATE I. GREAT SALES ASSOCIATE...TOOK THE TIME TO LISTEN TO WHAT WE WANTED...NOT TRYING TO SELL WHAT HE HAD ON THE LOT...FOUND THE EXACT CAR WE WANTED...HAD IT DELIVERED TO THE DEALERSHIP 24 HOURS...NO HASSLE ON THE TRADE IN VALUE TOYOTA MATCHED THE NUMBER WE WERE QUOTED AT 2 OTHER DEALERSHIPS ...WITH SEVERAL OTHER INCENTIVES I THINK WE MADE A FAIR DEAL...BEST PART NO PRESSURE!!!

Wayne Smith

Bought a used 2015 Tundra from Jason Smith. Transaction went very smoothly. Everyone involved very professional.

Skip Lafever

Kurt and Steve ... best guys in this place! Very professional, not to mention great customer service skills.

Charles Cloud

Was looking for administration offices and asked one of the OLDER sales staff in the other building and HE was so RUDE...

cleidy gomez

(Translated) I was still waiting for an appointment to finance a rent almost expired, I had to go to another dealership and finish the procedures in Hannover (excellent service) even with excellent credit ... Never, never, never make a "rent" will I end up paying the same price of the unit at the end of the term and I already paid for the rent 23,000 dollars, it was a hoax !! (Original) Aún seguía esperando cita para Financiar un alquiler casi caducado, tuve que irme para otro concesionario y finalizar los trámites en Hannover (excelente atención) aún teniendo un crédito excelente ... Nunca, nunca, jamás hagan un "alquiler" terminaré pagando el mismo precio de la unidad al finalizar el termino y ya pagué por el alquiler 23,000 dolares, fue un engaño !!

Anthony Sheridan

Bought a 2011 Gmc sierra there. In the 30 days following I have had nothing but problems the truck was in the shop more 80% of that 30 days, repeatedly lied too about what's going on with the truck, then finally at the breaking point with dealing with a truck that likely needs a transmission replaced as I was told by their service tech, they now cannot seem to replicate the problem but I somehow have no issue demonstrating that their is a problem. All I want is my truck fixed and not to be lied too. I was presented with trade in options but do not want the truck to be put back on the lot for someone to deal with it and do not want to add more debt to a bad situation. I will update my review if the situation changes. I do not reccomend doing business with them. There is much more to this situation that has been very frustrating and it seems the service department is severely lacking or I am being put off in effort for them to save money. The worst service you could ask for. UPDATE. To no avail from them I outsourced the job took the truck to a much more knowledgeable business and the issue with the truck was in the factory programming, uploaded the updated factory tune and the truck issues have been significantly improved.

Lea Charmed

Ed Collington Sr deserves a gold star. His level of service is top notch. He went above and beyond to create a memorable purchase of a 2005 Toyota Corolla. He puts himself at eye level with you and makes you feel like your a part of every step taking place. Second Visit! Dealership overall is unreliable, not loyal to thier customers and will sell you a car knowing pre existing issues exist to you with a smile on thier face. Apple Nissan is the place to go, Leave Toyota of York.

James Weger

I just bought a Camry SE from here and the experience was great. I went one week to test drive a few and found the model I liked. The sales team worked with me throughout the next week to work towards the price I wanted and helped me get the price I wanted for my trade in. They made the process easy with no stress involved. They were also available when I needed to ask a question as well. I highly recommend coming here when looking for a Toyota.

Kristina Boyer

This was our second purchase. The first being almost 1 year ago. We returned to receive the same professional service. We were looking for specific vehicles. Both vehicles were in stock. Both transactions went smoothly.

Kristin Bertolasio

First experience dealing with Toyota of York and I was not impressed. There is no direction as to what to do when you get there such as pulling your car into the bay area and waiting for someone to come to you. I even told them I came to York after not being impressed with Harrisburg. I had my 10,000 mile maintenance done. They did not reset my maintenance light. The person who checked me in put on the paperwork that I asked for them to not wash may car, which he never even asked me and I would have liked if my car was washed. I had an appointment for 5pm and got there early and I didn’t leave until 6:20. They moved my seat and steering wheel and did not move it back. Lastly, they did not put the sticker in my window to let me know when to bring my car back. I miss the dealership that I bought my car from. Gettel Toyota in Bradenton, FL on SR 64 is amazing!!!

Ryan S

When my two local dealers refused to give me a fair price , I contacted Jessie Daughtery at Toyota of York. She gave me final pricing via email and I did all of the paperwork online. When I went onsite , there were no games and I was in and out in 30 min!

Jennifer Marlow

Thank you so much to everyone at Toyota of York. Yesterday morning my vehicle emergency light came on. Unfourtunatly I live 300 miles north in NYS. The crew took me and my car in immediately to diagnose the issue. I appreviate everyone who helped out and got my car up and running. Special thanks for their free shuttle service.

Denise Trautman

We went to purchase a used mini type van We were treated like we were family ????

Andrew B

A couple things you should be aware of when taking into consideration the purchase of a vehicle from Toyota of York. 1st - the free car washes. The line for the car wash is either so far backed up you could wash your car 1/2 dozen times yourself or it is broken. 2nd - the free inspections. My salesman explained that the emissions and inspection was free at Toyota of York as long as I owned the car. Well I have had the car a year so I schedule the inspections. Arrive and the service man states that the cost is $50+. Sounds a little strange when it's supposed to be free. He explains that the inspection is free with the purchase of an emissions check. Still a little strange - "how does it come to $50"? "Well it's $36 for the emissions and then the tax and stickers". Seriously? So basically you cannot utilize the free car washes and the free inspections are more expensive than if you source it yourself.

Chris Miller

Jason hooked me up during the pandemic. Not many new trucks being made right now. I’m happy I got one of the last 5.7l V8 models in army green. With the market as elevated as it is right now, I was glad to pay not more than MSRP. Jason made the process as smooth as possible. My 2nd vehicle from Toyota of York.

Crypto Mcfly

Highly recommend to get service done at another Toyota. The people that work at Toyota of York don't know what's going on. One person tells you something, another person tells you something else. It's a repeated cycle not professional at all, Toyota of Lancaster is 10x better then Toyota of York. I will never go to Toyota of York again.

Jill Guise

I recently bought a car here and my experience was great! I would definitely recommend them to anyone I know who is looking to buy a car. And I love the free car washes!

Julia Talley

Fixed my car up nice

James Trautman

So far my entire experience has been wonderful they've bent over backwards for me and they got me into a wonderful used vehicle.

mj mj

very pleased Bob is a very nice and professional salesman and would highly recommend him to all and got a great deal also at Toyota of york

VETM VETM

Steve in the Service Dept was so easy deal with.

Kathy Kuhns

Rob was excellent for customer service. His timeliness in working out a purchase was outstanding. Overall customer service was professional. I am now considering a lease.

Brian Dougherty

Great love Toyota of York

Stacy McClane

Great service at Toyota of York! Nathan found exactly what I was looking for and was great from start to finish! Definitely would recommend!

Ayaz Maniar

Excellent customer service. Miguel was very polite and helpful throughout the selection and buying process. Toyota of York didn’t have the color we wanted initially but they got it for us in 2 days. Love it.

George Vermeulen

Great staff to cover your needs!

Victoria Cotto-Estrada

Spent well over three hours in this place with a sales man that seemed to have better conversations with his buddies across the room then he did with me and my family. Walked out of there without a car too since he wanted to sell me what looked like a junker. Tried every way possible to talk me into it too. Got better service, pricing and the car I wanted elsewhere.

George Stefano

The very best car shopping experience of my life, Nathan Irwin is the man to see, knows his business and treats you with respect

MANOJ REDDY PESAL

I had my car locked out, keys were in trunk mistakenly, i had my car towed to toyata dealership on advice of my insurance. But these guys in dealership over charged just for removing seats and get those keys from trunk. I was regular customer for toyata york for 4 years , more preferably toyata care plus member and usually for resolving car locked out everywhere they charge 60$ but in toyata they charged 128$. One more thing guy who handled my case Did not even tell estimated cost initially. Today I decided from today not to go toyata york even for my car service. Management of toyata York has to take care this if they continue over charge for simple services , soon long term customers like me will go away.

Gregory Buchman

Just purchased my first Toyota as I have been growing increasingly unhappy with Ford Corporation and locally-Apple Ford in Red Lion. My first experience was via telephone with Mary. She truly respected my time and helped filter through …

Rachel Dahlberg

Update: I determined that the issue was the torque converter and was an item under warranty by Toyota. It was a free of charge (to me) repair that I took to another dealership to complete. I asked Toyota of York for a partial refund as I feel their recommended services were not required, nor did they solve my problem. I was given the refund and asked to never return. The way the woman at the front desk spoke to me when she asked me to never return, leads me to believe that they are not open to feedback nor do they care enough about their customers to work on improving how they do business. Original Post: They don't actually do anything, WAY overcharge you, not upfront about potential costs, and they straight up lie about services. Took my car in to have two issues diagnosed (that were potentially related). I was not told that there would be separate diagnostic charges for both issues if I did not have any services completed, ahead of time--I was asked to just sign a paper stating that's what they would look at. The mileage in-mileage out was 1 mile difference--they didn't even drive the car to see what I was talking about. All they did was call me back and suggest a serpentine belt replacement and new tires even though all of those components would still be able to pass an inspection. The tire cost was going to be $800-$1000. How could you justify charging that much for tires? I ended up paying $350 for services that I probably did not need and I still have the same issues with my car. I literally experienced the same issues as I was pulling out of the parking lot. I left feeling that they did not even try to diagnose my problem. A 1 mile drive is not enough to diagnose the symptoms my car was exhibiting. This was my second experience with this service center. My first experience was almost a year ago, a state inspection. I was told that my rotors were bad and turning them down would result in them being out of spec so they needed to fully replace them. 20 minutes later they came back to tell me they don't have any of those rotors, but good news, they COULD turn them down!? Fishy. I was also told that these would not last much longer and I would need them replaced soon. Almost a year later, I took the car to a midas for new brakes/rotors and they would not replace them because they were in great condition. This was a place that charged per service and I was already telling them I would pay for new brakes. I've heard many other sketchy stories about this service center--trying to sell brakes and rotors in sets to customers with only one bad rotor (these aren't sold in sets, they're literally just selling you something you don't need) and many more stories of them not actually test driving the cars they're diagnosing.

Christian lauer

Great customer service.

Kaitlyn Eberts

James Bell, James Bell, James Bell! That is ALL you need to know when you go to Toyota of York. I promise you, you WILL NOT have a bad experience with him. He is VERY up front and goes into detail of all questions- he actually sits down and talks to you and if you don’t understand something, he’ll go into depth until you do understand. Not your “typical” salesman. He is absolutely fantastic. You will NOT go wrong asking to do business with him.

Janet McDonald -DHS- Baltimore City

I made an appointment. The service was superb.

Don Bankert

It's a car lot, the sales team isn't too pushy. My big issue is the sticker price wasn't the same as what was listed on the website.

Jay Car

Toyota has a great product.. but the service department here leaves a lot to be desired.

Mark Sandridge

I went 2 showroom spoke to a sales rep. Then I called back to talk to salesperson didn't get an answer or never a call back. Then I left a message with the general manager which he never called back either. So I am still waiting on calls. What a way to run a business. I certainly wouldn't recommend anybody to go to your car dealership.

Brian Dolan

I am revising my review and giving Toyota of York three stars. The general manager called and corrected my issue.

Beverly Nispel

I was able to buy my first vehicle. The sales ladies were very curious as well very nice. They helped me a lot.

Sam Balam

Nathan took great care of me! I needed to upgrade to an SUV ASAP, Nathan and everyone at Toyota took amazing care of me, and got me into something I wanted and could afford! Highly recommend, Nathan at Toyota of York is definitely the guy you want to see!

George McGinnis

What a solid experience! From the moment we arrived until the moment we drove off the lot in our new car, Big Jim and the crew at Toyota were helpful, personable, transparent and easy to deal with. At no time did we ever feel pressured to take on a vehicle that was beyond our resources or comfort zone. We came in, laid our situation on the table, and Jim and the finance department collaborated and made it happen. With my girlfriend being in the food service industry, the pay stub situation can be tricky for some dealers/lenders as income projection and records tend to fluctuate. That wasn't a problem for these pro's. We were literally test driving a vehicle for purchase within the hour we arrived, while previously, my girlfriend and I had spent hours elsewhere trying to make our (common) situation work. Gillian and I are extremely happy with the service we recieved, and are grateful for being treated with respect and consideration of our situation. We WILL be back for our next vehicle, and you best believe that we will be directing people to purchase from Jim (aka - Big Sexy ????) and the Toyota Of York Team. - George and Gillian | York County PA

Dave Cogar

Everything and Everyone I talked to there was very professional and very helpful. Excellent service as always.

Mark Snyder

I have 4 Toyota dealerships close enough for me to deal at. As long as I’ve been old enough to buy my own vehicles it hasn’t been so much the best deal that keeps me coming back, but the service, the staff, the dealership itself, and the little perks. I’m on my 10th Toyota from your dealership and believe me, I could have gotten better deals elsewhere but I know what I’m getting with y’all. But now one of those perks I’ve been told has gone away. The free car washes have been discontinued. Might not seem like much to you but it has been a very nice perk thru the years. If I continue to see things like this changing my future Toyota purchases may be elsewhere. Please reconsider. Put up signs telling people they may have to wait in line, it’s a FREE FRICK’N car wash!! Also signage like Rutter’s has expressing you are entering at own risk. Any add on or aftermarket parts may be damaged. I hate to go elsewhere since I have built a nice rapore with many at your dealership.

Adrianne Clark

Jus encouraged my friend Mashayla to join the Toyota family she's getting a toyota corolla..... Congrats co-worker. Have a 2nd person here now getting approved. Let's get it girls. Ed Collington Sr is the man????

Kevin P

The salesperson, Minearziana, was friendly and very knowledgeable about the vehicles. I owned a new Toyota before this one, and I was impressed by her knowledge of the specifications and features.

PAT READER

Very helpful sales team, Stuart was a lovely gentleman and help me so much. He went well above my expectations off a salesman.

Robert Wilke

Very customer-oriented dealership!

Sammy Bull

Awesome to deal with the owner Jim is a great guy!!! Look forward to doing business with York Toyota in the future!!!

Jeffrey Darr

Jim bell my salesman, did a fantastic job at working with my needs and making the buying process as simple as possible. When there was an issue with the title of the car I was purchasing, instead of making me wait to take my vehicle home, the sales team decided to let me take the vehicle home for the night on a dealer tag until the title arrived. Don’t know if they do that for everyone in my situation, but this made my day on top of getting the car. On the day the title arrived which all the paperwork needed to be done I left the lot feeling like I received a great deal. Out of many vehicles I’ve bought throughout my life from dealerships I can’t say that has happened more and a couple times. I’m very please with my experience at York auto group and will be shopping again with them for another vehicle shortly for a family member.

George Ortiz

Excellent

John Laughman

Told my dad they were going to pickup the car and then said they don't do it smh

Galen Sliver

The place is great. You pull in. Go to the desk and tell why you are there. They give you a time your car will be done and it is on time.

Nelson Osria

If you make an appointment to fix something in your car, they damages other parts.

Jennifer Eyler

Good cars

Derek Holjes

Friendly staff made the car buying experience a great one from start to finish.

Susan Hunt

Good service. Fast and great communications.

James Emerick

When I bought my 2006 Rav4 I fell in love with the v6 engine, remote control drivers seat, supported right elbow arm rest, wonderful shifter lever. These things the Honda suv did not have. Service has been excellent and I got the car when promised unless they found more that needed to be done. Now I drop the car off the night before and when the car is finished they call me and pick me up with the shuttle. I got a great price on a 1013 Prius level 4 and it usually gets between 50 and 55 miles per gallon. I sold my 2006 Rav4 to Platts Motors in Dover. We still own our 2008 Rav4 which we brought from Toyota of York and get it serviced here.

Ana Hernandez

Full

Dereje Zewdu

I received my 2022 Toyota Hylander last Friday . I am so impressed with the dealership customer service quality. Jason Smith, the sales agent, was so amazing in handling my specific requests in a timely manner. With Jason’’s extra effort …

Edward Weigel

The whole experience was good. Minearziana and Darby provided excellent customer service.

G Schleicher

Incompetant! I took my 2016 RAV4 Hybrid in for the 10K service. It had been running great before taking it in. When I left ad got on the interstate, the check engine light started going off and the car began to belch white smoke and stunk like burning oil. I pulled off on the next exit and called. The service manager did come out and after checking the engine, found the service tech had significantly over-filled the oil which will likely have other consequences down the road. Actually, it was also still dirty, so it's doubtful it was drained. This type of incompetence should not be tolerated from factory trained technicians. My car now struggles to get anywhere near the mileage it did before. I asked several times for documentation over 2 days and was told the internet connection was down. Hmmmm. After spending 40K on a car, you would expect better!

Stephanie Klucher

Great car buying experience at York Toyota, the staff was very nice and made the process painless!

Alice Velez

Great service ever!

Charles B

Pretty good place for the best brand around. Customer service is alright not great. Not sure why the car wash has been down for 2 year with a bad excuse every time.

Rusty Wilson

Great showroom and great cars.

Patrick Hopwood

awesome service crew!

Cindy Pereira

Friendly service, agents concerned with getting me the best deal, agent was very patient. Excellent service.

Andrew Koplitz

My wife and I went into the dealership to look at the 2017 Tacomas. We were met by Tim Brillhart who offered to help us out. I did a lot of my own research on the vehicle but still had some outstanding questions. Tim was able to answer all of our questions and he truly knew the product inside and out. He was very personable and worked very hard to get us a great deal. I'm thankful to the GM, Dean, who also worked hard to get us into the vehicle we wanted. The overall service was great, including Darby in the finance area. I would highly recommend working with Tim and the rest of the team at Toyota of York.

Lamar Owusu

This dealer is so whack. I set up an appt to buy the car last week and sold it days before my appt. This place isn’t worth going to and their word doesn’t mean anything. Such a damn lack of integrity and professionalism. It was my dream car. Damn it Jessie!

Margie Behler

Very good experience.

Laura Brown

I contacted Toyota early in the morning regarding a specific vehicle and received a reply from Mary immediately. Logan took over, sold me the car and was very pleasant, helpful and informative which made my decision easy. The financial transaction was easy breezy. Was very pleased by the positive vibe overall and have already started recommending this dealership. Thanks again.

Jim Decca

Help full

Carley Bobb

Nothing but amazing things to say about the dedicated staff at Toyota of York. Nathan Irwin in particular, deserves the utmost recognition. He was so professional, very honest about everything and upfront. I had a pretty tight schedule, and he dedicated time to make sure all my questions were answered before even talking about my options. I'll definitely be returning back in the future & referring anyone I can their way!

Kurt Patschke

Great job, good price

Kenneth Morales

Excellent service

Buzz Cassano

I purchased a used truck from Toyota of York last night, and had one of the most professional and rewarding experiences with a great salesman by the name of Nathan that we ever had. He and his colleagues treated my wife and I like we where family. Great place to go.Thanks!

susan lily

I bought a new 2007 Tundra back in 2007. Since then I have depended on them to fix any issue I may have and to maintain my truck. They have not disappointed! Today I went in to get a 2nd vehicle and left with one a few hours later. Matthew Lehman was an awesome salesman! So polite, respectful and helpful. He made sure he answered my questions and showed me all the bells and whistles in my new vehicle. The entire staff is extremely friendly, not pushy, and very helpful. If you want a used or new vehicle, I highly recommend stopping in here!

Angelina Vicchiotti

Joe was kind, knowledgeable, and didn’t try to pressure me into buying outside of my specifications. I will definitely go back to Toyota of York when looking for another vehicle, and highly recommend them to others.

Carlos Calix

(Translated) I ate her (Original) La atecio

james casella

My experience with this dealership was everything i could ask and more, i called and spoke with Jessie the internet sales manager and was directed to Kris Teeter with no pressure to buy. Got exactly what i asked for and they even helped me get a better rate and payment then what i had going in with. I would definitely recommend this dealership and the salesman Kris to anyone !

Marie Persichilli

Very disappointed with the service department.... scheduled recall appointment at 10:30 am completed at 2:30 pm, 4 hours.... then they jamed my seat belt connection... sloppy work, no free car wash with service even though it was open and being used.....tire plug was $38.00 tires should still be under warranty... not happy

Randy Lerew

Always have Great service from an extremely professional and friendly staff! ????

Tinsby

Great service I drive extra miles to go there.

Connor Ream

Very fast and easy purchase process, did not feel overwhelmed with pushy salesman’s. My salesman was great and very informative, always asked if I had questions about anything. Everyone was welcoming with hellos and asking if I needed any help.

Margaret Tarr

Love Toyota of York.. Everyone goes above and beyond to make sure your happy. I will always come back to Toyota of York !

Kenny Gao

Jimmy Harris is the man bought 3 cars off of him......

Jen Charles

Parts and service went over and above to help me with my car! Everyone was Kind and helpful.

Brian M.

I contacted dealer about a used vehicle they had listed, after getting the details, found out it wasn't what I wanted- but they had interest in purchasing my vehicle. Agreed upon a price with the sales manager Brett, only to have him email me the next day and back out of the deal. Didn't even have the consideration to call. I tried calling but just got voice mail. I wouldn't do business here if it was the last toyota dealer on the planet!

Robert Rothlisberger

Got ripped off and lied to by sales dept. and then lied to more than once at service have proof to back it up and still won't admit it please do not visit this Bussiness ever !!!! You will be sorry in the long run. I love my Toyota but Toyota of York is never getting my Bussiness or anyone else I know I age meet a number of people with toyotas as I am a contractor and several have the same complaint being lied to !!!

timothy lipinski

Will never go back. My wife took her car over for her first FREE oil change and they try to get her to buy a brand new tire for almost $300.00...ONE TIRE!! Rip off artist for sales to service, wouldn't recommend anyone ever go there. Her car is still brand new, doesn't have 5,000 miles on it and they wouldn't work with her at all. Clearly the tried to take advantage of her.

Tammy Schaeffer

Just purchased a 2021 4Runner from them and as usual everything was great. From our salesman Jim, to Casey and Darby they has us in and out. They go above and beyond to get exactly everything you want from the vehicle to the financing. The best part is there is no bs with them, straight up honesty is what they give. I highly recommend them, this is the third deal we have done with them this year!

Sam Smith

Poor work high prices

Dr. Michael Upchurch

Just wanted to thank Logan Sprigle for helping us find the perfect FJ Cruiser this past week. He is a really easy guy to work with and got my wife and I out in less than two hours. Thanks Logan!

Stephanie Flynn

Just bought here for the second time. Worked with Nate Irwin both times. Excellent salesman, knowledgeable of all the vehicles on the lot, hardworking guy. He puts in the work to get me what i need at the price I'm looking for. I can be picky and hard to please, but he has so much patience with my many questions, test drives, indecisiveness, and talking the financials to work deals. He will always have my business.

Richard Davies

Best Toyota dealership on Whitford rd.

Amanda Kuhn

Came here with zero intentions on buying that day but so glad I did. Met the coolest salesman jason who was very informal and friendly. He showed me how to set up my car with Apple play and answered all my questions that I had about my rav4. Would recommend my friends and family to him and Toyota of York!

T

Larry was amazing to work with! He is extremely patient and very knowledgeable. He genuinely wanted to make sure we were taken care of. Thank you again for all your kindness at Toyota, see ya in 3 for that red 4Runner! ;)

Darrin McAllister

Services was good and quick

Aric Hornback

I spoke with Justin Moul about a Tacoma. He was very informative and extremely helpful. I wish more dealerships had sales reps like him. I decided not to travel the ~96 miles as I could get better deals closer to home, however I have simply hated dealing with the people at closer dealerships. I was feeling jaded about the whole buying process and Justin is a breath of fresh air. Thanks for taking the time and care!

Laura Shaffer

I took a Prius here, pre-purchase, to have it inspected before deciding whether to buy. The paperwork from Toyota of York said “customer wants it gone over completely before purchase”. It was not gone over completely, I discovered, after purchasing it. I’ve found multiple issues with the vehicle. When I called, they said I would need to pay for a diagnostic fee, for three separate issues. I went in, to office, and asked for the manager to check these issues for free since they were missed the first time, and they did. However, the issue was still not resolved. They did also refund the cost of the first “inspection”, but I was not pleased with how Toyota of York handled these concerns, and will not return.

Darsie Lessner

York of Toyota is great ! We just purchased our 4th vehicle from them today..The salesman Nolan was awesome ..He was easy to work with. We would definitely buy another vehicle from him .Darby the finance person was amazing !!! We felt like they truly gave us the best deal that they could...Thank you f Toyota of York !! We are beyond excited to pick up our new car tonight !!!

Susan Zenow

Looking at trading car in for used car. Desiree and Joe D were very helpful!!! Would highly recommend York Toyota!!!

Jason Yankee

Recently brought my vehicle to York Toyota for service. The service advisor (Willy) should immediately undergo mandatory retraining on interpersonal tact and basic communication skill. His performance simplifies my decision to bring my vehicle elsewhere for service.

Leyla Kushins

Having just moved to PA from NC, I was required to have a state inspection. I have driven Toyota vehicles for 20+ years and have only entrusted Toyota to service my vehicle. Scheduled an appointment at Toyota of York for inspection. Was told my car would not pass inspection because the two month old Rain-X wipers squeaked a little and I would need to buy a new pair to pass. I argued that was unreasonable but having only 10 days to get vehicle inspected from time of registration and heading out of town the next day, I told them to change it. Wouldn't you know, the new blades squeaked as well. Slid my Rain-X back on. Apparently this is a common practice at an attempt to upsell. This dealer lost my trust on both the service and sales end.

Nick Stevens

Big thanks to Logan S. for helping me get into the new Tundra, This thing is awesome :)

Taylor Dewitt

Nathan was awesome! He made our entire car buying experience easy! We didn’t think it was possible, but Nathan made it possible! If you don’t think it can happen Nathan WILL make it happen!

Eric Hagans

It was one of the best buying experiences I've ever had. I also am in sales and they are the model of how to treat a customer. I purchased 2 cars and they gave me an awesome deal! Then to top that off they are delivering both vehicles to my house and I am an hour from the dealership! Customer service is second to none there!

Ute Perkins

My sales person, Jason Smith. I have purchased 6 vehicles with him over the years and plan to continue to do so. Even though I will be moving 3.5 hours away to VA. I will call Jason for any car. GREAT salesperson who I feel wants to give me a fair deal. I really love the Toyota product, and great to see that Jason is back...

Koby Conz

Probably the most inept customer service and sales department. Saw a vehicle on carguru and submitted interest. Wasn't able to answer the first call from salesman cause you know some of us have real jobs. Called numerous times when I could and never got an answer. It was another week until I saw it was sold but I had still called. Couldn't even get a courtesy message from the dealer just carguru. 1 star because I can't submit 0.

Russ Loyd

Thier service department needs attention.

Dave Baker

Awesome buying experience with no pressure! Outstanding expertise and professionalism of the staff. Love my new 2018 Camry! Thanks.

teresa Baldwin

Great salesman. Very informative as well as honest. I got in and got out in a timely manner. Definitely recommend Nathan Irwin as your sales rep!!

Lorri Johnson

I'm always happy with Toyota of York. That's why I go there.

George Byrnes

Great communication, great sales person (Joe Dietz), great price, great car= great place to buy a toyota!

Trevor Jackson

The whole sales process was quick and convenient. The staff were very knowledgable about the vehicle and financing options. They were not overly pushy about adding extra coverage etc.

Diane Smith

Jason Smith is hands down the best! Very knowledgeable and always willing to answer my questions.

Jordan Woodworth

I bought a 2020 Tundra in June of 2020. The customer service from our salesman was decent - but it quickly went down hill. The communication between sales and service is horrendous. The service department has very unprofessional customer service and have made me feel as an inconvenience each and every time. I’ve visited the service department 4 times since my purchase - the first time was only a few days after my purchase to follow up with a step missed at my purchase. From that visit on - I dread having to call service, schedule service or arrive for service. I continue to go back only to be disappointed again. Today, I called the service department because I need to purchase a tire ( I got a nail in one tire ). Every major tire website I visit tells me the tires on my truck are not compatible tires for that model. After speaking to multiple people - no one was able to answer the question of “are the tires sold on my brand new truck appropriate?” They representatives I spoke to were plain rude. This is a ridiculous complaint - but I was told I would have free car washes with every scheduled service. My first 3 services visits I was told the car wash was broken - acceptable, those things happen. The 4th visit I was told “ no car wash because .... Corona” What sense does that even make? I dread this place! Totally regret my decision on this purchase - I love my truck but despise the dealership.

Randy Childs

Warranty Issue/Poor Service/Untrained Techs (Please Read the Full Post).....Let me start by saying we have had zero problems with this dealership other than not keeping appointments times very tight. Being in the service industry, I understand that its tough to keep those times based off an individual cars' problem. We bought our 2010 Toyota 4Runner from this dealership, not the quickest transaction but I cant complain much about that...Although the forgot to take the keys to our trade-in, they eventually got us out the door and in my wife's new(slightly used) 4Runner. (BTW, We purchased the extended warranty) Down to today's issue....My wife takes her car to the dealership for oil changes and regular "Check-Up's" Sure I can do them and do so on my Tundra. She likes taking it there and it was under warranty. On three different occasions my wife noted to me before going she was going to ask them about a sound she was hearing...and as any good husband would say "Make sure the document it so you have proof" You can probably see where this post is going....After 3 attempts to "replicate" the noise York Toyota couldn't find anything wrong. (Never asked my wife to go on the test drive to point out the noise) I drove the car for the first time in months coking home from BWI and was a bit cross with my wife. This had gone on way to far. I noticed that the car would only do it when going straight, did some research online and had came to the conclusion that it may be a wheel bearing so.....After talking to a friend of mine who has been a car mechanic for over 30yrs, he agreed that was probably the issue. I called Toyota of York this morning and asked if they could look up my car's history. Sure no problem...noted noise complaints and an issue that it seems note to shift into OD sometimes. "Could not replicate noise"....please be advised, all of these trips where while spending money on oil changes and while the car was still under warranty....and now guess what???....we have figured out the problem but the warranty has expired...I will give some credit to Curtis, who was as delicate and understanding as he could be but, he said his boss was willing to give us $100 off the repair "if that's what it is" and I told him "that's ok...we wont be coming back" If the dealership wants to make this right, Curtis has my number, don't bother posting some response like " We really Care and want to take care of this issue, please give us a call" you had your chances to make this right. The tagline to this review states my reasons why you failed and lost a good customer... Zero Stars is not an option....

Anna

We recently purchase a 2019 RAV4 Hybrid from York (drove from CT). Great experience! Nathan Irwin is helpful and very knowledgeable. Highly recommend!

Carey J

Great service

Nick Lucchesi

Logan Sprigle is the best salesman i ever dealt with .. great product specialist... im going there for my next car!

Richard Lambert

I went to the parts department to get a pcv valve which is a $15 part. It is something that should be changed at tune up time. It took the counter guy 10 minutes to look it up and when he came back he tells me not in stock. This part was for a 3.0 liter V6 which was used in many models so you would think it should be in stock. I guess they don't stock it because there isn't very much profit to be made on it. I ended up ordering it online.

Robert Brown

BEWARE!!! WORST GARAGE I'VE HAD THE MISFORTUNE TO DEAL WITH. DON'T GO HERE! I TOOK MY LEXUS HERE THEY CHARGED ME OVER $1000 AND NEVER FIXED THE PROBLEM OR CHANGED ANYTHING. THEY SAID THEY COULD KEEPING GUESSING AT DIFFERENT THINGS BUT THE BILL WILL KEEP GOING UP. I COULD BARELY DRIVE IT HOME WITH CHECK ENGINE LIGHTS STILL ON. I'M A MECHANIC BUT TOOK IT TO THEM BECAUSE I DIDN'T HAVE TIME TO FIX IT. WHEN I GOT IT HOME I FLUSHED THE FUEL RAILS AND INJECTOR TOOK LESS THAN AN HOUR AND IT HAS NEVER GIVEN ME TROUBLE AGAIN. IF THEY CAN'T DIAGNOSE DIRTY INJECTORS I SHOULDN'T GET CHARGED OVER $1000 DOLLARS FOR THEIR MISDIAGNOSIS. I HAVE FRIENDS THAT WORKED HERE AND LATER WARNED ME. ALSO FAMILY THAT HAVE HAD SIMILAR PROBLEMS COSTING THEM THOUSANDS.

James Block

Great sales team and attentive support staff.

Bridget Ort

I went in yesterday to look at a car, immediately I felt pressured by the sales rep. He kept repeating well to save my time and yours I think we should start right away. He made a rude comment about my boyfriend not being with me looking for a car. After I decided to leave they called me three times and texted me twice. The following day, they called me to find out why I decided not to buy the car. I was at work so I didn't answer the call, they did not leave a voicemail but then called my work immediately did not state who they were just if in was there. I did get told by my work that I can not recive personal non emergency phone calls they were very upset. They are extremely pushy!!

Luiz Rossi

Steve Bond is the reason that I keep going to this place. He is at the same time professional and customer centered. I feel confident when I see and hear a very good and detailed analysis of the problems in my vehicle, from someone who is at the same time technically sound and able to give me options and priorities, always with good judgment and focus on the customer.

Theresa Pasko

Good service, but despite paying for Lifetime Auto Butler for my 2015 van, they're no longer fulfilling their obligation to this service, and they offered a free exterior wash of my van, but didn't do it. (I ran my finger across the door and saw dirt.) This place is starting to be like it's predecessor Diehl Toyota. I will not be buying another Toyota!

Bobbi Vellon

Wonderful service

Karen Brenner

I will never go here again. I have had several terrible experience at this place. I am glad my service agreement is up with Toyota. It has taken over 2 hours for an oil change. My windshield wipers were literally falling apart and they still passed inspection. My last experience there was the worst. We were on vacation and had my undercarriage cover fly off while going 70, which was the legal limit. The part had been replaced 7 months prior. They told us we had hit something. Trust me we would have known if had we hit something hard enough to take that piece off. We were all but accused of lying. I think they did not install it correctly and over 7 months it worked loose. The part was covered under warranty, but they would not honor this saying it was damaged. Of course the half that was attached was damaged, it was drug along the highway. The other half we never recovered, I bet it was damaged too. We were never given more of an explanation than things were "damaged".

Justine Brenner

Nathan helped me pick an awesome car at a great price! He’s really nice and a great distraction for my daughter too! He made my first time buying a car super easy!

Wayne Lippy

Service prices are going through the roof everywhere .. it's crazy..!

Crystal Frey

Wow very Disappointed. The money people pay for a vehicle and cannot even get to car wash, you took that from us. There are no perks anymore buying from Toyota. Now only serviced cars can have a free car wash, not everyone needs service done but would like a clean car. Toyota step your game up. People should not have to pay to wash there car some where else when this was given to us. Why because it breaks down it happens it's a busy business for now. I think it should be like it was. Get the parts and get it fixed. We do when are car needs it.

chris k

Were only supposed to run my credit thru capital one never did that ran thru 4 other banks was never given permission for that so beaware

Pam Rosky

Chris was very polite and courteous and pleasant. Took his time and made sure he explained everything. Darby was also wonderful. The whole experience was fantastic!

Carl Espenshade

Nice staff good place to buy a car

Gabriela Durand

After reading some of the bad reviews for Toyota of York, I had to add in my personal experience. I was looking for a good deal on a 2014 or 2015 toyota corolla S. There was another dealership I was also working a deal with on a 2014 model. Toyota of York had no problem matching the price. It was a small dealership, but I got the individual attention and service that I wanted. I did not feel overwhelmed or pushed into making a purchase. A few months later, I still feel comfortable with my purchase and am confident to bring the vehicle back to them for service. The car is running fabulously, I have had to call into Toyota of York a few times regarding questions about the media unit. Each time I called in, the person who assisted me was friendly, knowledgeable and was able to help. I LOVE this dealership!! Next time I need a car I will be calling Toyota of York for sure.

Thomas Bratten

Hello I believe what you are doing to paying customers with the car wash is bull****. We were given free carwashes and i feel we should still get then. There are no perks anymore here. Things are gonna break, but you dont take it out on your customers that been dealing with you for awhile . no more car washes. Its not fair to us. Step it up.

Calvin Emery

They always have great service. Their free shuttle service is very convenient.

Dan hersh

Nate G. Was a awesome salesman. He was down to earth and worked with us to get into a vehicle we could afford. He was professional and knowledgeable. The whole experience was very good. Darby made the paperwork process easy and was friendly.

tony

My door handles keep breaking. I've had them all replaced under warranty and one was replaced twice. Clearly there's a problem with this vehicle, borderline lemon except that I've put too many miles on it due to my commute. Because of all the miles my warranty is up and I have another handle broken. After going to Toyota's national complaint people, since Toyota of York wouldn't do anything, I got them to pay for the handle but I'm still going to be charged $90 for labor. That's $90 I don't have for a product they knew would go bad. It's a faulty product, period. Mileage has nothing to do with door handles, this is a new car that shouldn't have problems like this already. I went to Toyota because I wanted a car that would hold up well until I paid it off, I was wrong and I don't think I'll buy Toyota again. I definitely will not come here again.

Noah Gainer

great experience, Joe Dietz was very helpful and honest. got me in a new vehicle the day i went in

John Parker

I found a 2003 Tacoma they were selling, so I called to get the details. It was mint, with a great one owner carfax (I bought the carfax). I had them hold the truck on a credit card. Then early one morning I jumped on the bus to Pennsylvania. Once in Pennsylvania my salesman picked me up at the bus station. The test drive was a dream. Only 41k miles on an 03. The sale went smooth as butter. But the icing on the cake. The manager has connections at a very nice hotel close by, Toyota of York helped me out. So I wouldn't have to drive home 9+ hours and sleepy. So I was able to get a good night rest. I will travel to Toyota of York to buy the rest of my cars!!! Thank you gentlemen. Sorry it took so long for me to do this review. You guys ROCK!!!

Spider Monkey

Not only is he an extraordinary gentleman, Tim Brillhart is the consummate automotive consultant. Extremely warm and helpful, he took extra steps to ensure we knew everything there was to know about our potential trade-in as well as the model we were seeking. He even assisted my wife in learning a few features on the car she purchased from your franchise years before that were never demonstrated to her. Your finance consultant was also very courteous, knowledgeable and helpful. We felt like we were in good hands throughout the transaction.

Nicole Ehrhart

We had a great experience with Jason Smith. Would highly recommend!