Reviews of Aurora Ford Service (Car Concessionaire)

Samuel Bourget

When this was Kingland Ford I was always 100% satisfied with my experiences here. However, the last two times I have brought my vehicle in for repairs that were already diagnosed they haven't ordered the parts and just do a second diagnosis instead of repairing the issue. The first time my frost plug had failed. I tested all components and communicated the results of the test to the service desk and asked them to replace the frost plug. I was booked 4 days away. On the date I brought it in, and when I picked it up they told me, "We confirmed the frost plug isn't working. We can order a new one and have it here in 3 days." It was -45 out. I spent the rest of the day locating, purchasing and installing one myself so my wife could use the car on Monday. The second time, they identified a leaking axle seal during routine maintenance. We called back later to book it in to have the axle seal replaced. Same thing, "We confirmed the axle seal is leaking, we will have to order one it. It will be here in 3 days. We will call you back to book you in once it arrives." That was 2 weeks ago, still no call back.

Nathaniel Fillion

While working on a car, one of my old o-rings broke, they went so far as to go though the mechanics personal stash to try and find my parts. when we could not find the O-Ring, they ordered it and it was here by 10A.M. the next day. You don't often see this type of customer first service in YK.

Larry Nitsiza

Could be better stocked with parks.

RoosterMojo

Great people to deal with.

Wallace Watson

Great place to find a vehicle

Shouhda Shouhda

Service excellent. Recommended.

Justin Roberts

Parts person was knowledgeable and knew his stuff, denying me the opportunity to complain and ask stupid questions. Infuriating!