Reviews of Woodstock Toyota (Car Concessionaire)

Avery Kloss

We test drove cars all over the region and the service and attention we received at Woodstock Toyota was second-to-none. We happily drove away with our Toyota Certified Used Highlander and we can't thank Pete and Dave enough. Small town dealerships make a difference. Support this one.

Kevin Griffin

We purchased a RAV4 from Woodstock Toyota a few weeks ago and we are thrilled with both the car and the sales experience. Both John and Mike made the whole experience a pleasure. Both are friendly and knowledgeable. They were able to help us out mostly through phone calls and emails as we were not able to get to the dealership prior to delivery. The delivery experience was great too with everything explained to us about the vehicle so we had a good feel for it before we left. Everything was ready when we got there and we were in and out in an hour which included a tour. It sounds cliche but it really felt like dealing with family.

Kitty Babcock

If you want the very best new car experience ever, go to Woodstock Toyota. When I opened the door of my new Mary Kay Corolla , I found a box of pink iced cupcakes and pink flowers. The tutorial on the car's many features was fun and complete. Jake & Pete went the extra mile and then some. Wow!!

Jeffrey Bender

I needed a replacement vehicle quickly and I found the one I was looking for at Woodstock Toyota. Thanks to Dave Kingsbury and the rest of the staff for making the purchase quick and easy!

Shawn Smith

Fun helpful staff. A wonderful vehicle.

megan Brouwer

I had a great experience with Woodstock Toyota. The staff were amazing & helped me purchase my new car! Thanks guys :)

Jodi Bouchard

Customer service was horrible from the second we walked into the building

Matt

The team at Woodstock Toyota are fantastic! Dawson and Maher made us feel comfortable, welcome and the whole experience was seamless and smooth. It's good to know we have such a caring, wonderful team in our community. I hope to do business with them for years to come! We love our new family vehicle!

George Reviews

Excellent customer service in all interactions at Woodstock Toyota

Warren Shrigley

Torn with this one. Just bought a new Rav 4. The sales staff were phenomenal. We had bought a corolla 3 years ago and they remembered us and were fantastic with our trade in and helping us pick out the upgrade we wanted. The service department however is another story. We discovered after we got our new car that there was an air leak on the drivers side window.. We booked an appointment and after only 15 minutes we were told it's a known problem with the 19 Rav 4's and there was nothing they could do to fix it? They had to wait for Toyota to "do something about it". They could not tell me how or when this would be, I simply had to live with this until Toyota had a recall or a fix in place which they had no idea was even ever going to happen. When I questionned the service I was getting after paying a substantial amount for this vehicle and that I had the extended warranty, I was once again told there was nothing they could do. They did not want to tell me anything in case nothing happened on Toyotas end. The service manager did not even bother coming out of the office to discuss it.. He just talked from the back of his office.. he let the poor guy at the desk deal with me instead. (Too busy I guess.) I was thoroughly disappointed when I left with no resolution to the issue. So to summarize, great sales staff, marginal service staff and I have a 3 week old vehicle with an extended warranty that has a wind tunnel that no one will fix.. AWESOME

Janet J

Great car buying experience! This was my first time buying a brand new car and the place runs like a well oiled machine. All the staff members work well together and the owner, John, seems very in touch with what is going on on the floor. A good sign that he takes the business seriously, which I am coming to appreciate more and more these days. My boyfriend went back to buy a truck just 6 months later. With both purchases we had Pete, Mike and Joe take us easily through the process. They've all created a very friendly, relaxed vibe every time we've walked in the door. I've since have had my baby back in for 1 oil change and the process with the service department was just as seamless. Thank you, Woodstock Toyota, for the professional service! Keep up the great work!

Gregory Choptovy

I recommend this Toyota! Staff are friendly and professional.

Corey Chretien

The service was fast and friendly. The maintenance done to my car was done properly and cleanly.

Annie McGee

Our youngest son works here.

Susanne

My husband and I are more than happy with the service we received! We bought a pre-owned Subaru through the dealership (after flip-flopping several times between two different vehicles several times, all of which the staff dealt with with great patience & understanding). We absolutely love the vehicle and left feeling that we definitely got a great deal and were treated more than fairly. I cannot say enough about how friendly & helpful everyone we dealt with was, from John the owner, to Jake our salesman on through to the manager & even the service desk. Everyone was absolutely amazing and we left feeling like we had just bought a car from a bunch of old friends! Lol. Would recommend this dealership to anyone who appreciates honesty, friendly service and a great deal! Susanne & Sam

The Real Cole Shelly

Bought my very first brand new car here: 2021 Corolla LE. Great salesman and very professional! Owner is very friendly and courteous. Got an awesome deal! Can't ask for anything else!

Madison McIntyre

Ordered the new 2020 RAV4 XSE back end of July as I knew it was a demanded vehicle so I was willing to wait the 2-5 month wait period. Jake was awesome in assisting me with everything from test driving more than one vehicle to making the whole process of purchasing my first vehicle very smooth. My RAV4 came in mid September and I couldn’t have been more satisfied with the whole process and more importantly my RAV4. Highly recommend anyone looking into getting a Toyota to do so from Woodstock Toyota. Don’t think there’s anything I can really complain about, the entire process from start to finish was beyond flawless. Couldn’t be more happy with my decision.

Joanne Filippelli

Expensive

Corey Thompson

Just purchased a 2021 Toyota Tundra Sport Premium from the salesman David Kingsbury and I must say it was the easiest and friendliest purchase I have had. I knew what i wanted and David helped with my purchase all the way through to the final day of delivery! If you're looking to purchase any model of Toyota (because Toyota is the way to go) Definitely check out Woodstock Toyota and ask for David!

Leslie Taylor

*EDIT*** Just got my second vehicle from Woodstock Toyota, upgrading to a Tacoma. Sean was great to deal with via email and in person. He worked hard to crunch numbers and make something work that we could both be satisfied with. All of the staff were friendly and helpful. Everyone I dealt with had no issue going over cost and process so I understood exactly what I was signing. I expect to be a return customer for my future vehicle needs. Purchased my car here a few years ago and still come back for my maintenance. The staff are friendly, there's free coffee in the waiting area and they're aways finished the job in a reasonable amount of time. Also love that I can schedule my appointment online.

Janet Rubas

We went to a number of Toyota dealerships in southern Ontario and are very pleased that Woodstock Toyota had the exact car we wanted. Jake was a wonderful salesperson making us fully aware of the features on the 2018 Prius. He was very clear about costs of the model. Pete, the sales manager, gave us a great deal and good trade in for our Honda Civic. We were very impressed today when we picked up the car. Everything was ready and Jake gave us a very thorough run through so we felt comfortable driving off. We were so impressed with the dealership we plan to go back for our service even though we live in a different city about 40 km away. When my husband needs a new vehicle, we will go to Woodstock Toyota first.

Sheldon Box

I bought a new 2014 Camry SE from this dealership in July. I was very impressed with the service there, and I really like the car.

Jayme Shaughnessy

We had a truly fantastic experience at this dealership. We dealt with Jake, Pete, John and Andrew. I admit I was a little skeptical they would be able to compare to some of the bigger dealerships we had experience with in London. However, they made it clear to us that they wanted and appreciated our business. They were honest and open with us and showed an incredible amount of integrity. For that reason they secured our business and I will refer my family and friends to them for future vehicle maintenance and purchases. Thanks Woodstock Toyota! You won us over and we will be back in the future!

XUE FENG ZHU

Ok

Daniel Beshara

Great experience. They are professional, and very respectful. We had a great experience recently purchasing our new toyota from them. We were not rushed, they gave us the time we needed and answered all of our questions accurately and professionally. Will definitely go back again! Be sure to see Sean in sales for a great experience!

Jessica Apro

Recently I purchased a brand new Toyota Tacoma Premium Sport Edition from the Woodstock Toyota Dealer. Having this be during the Covid-19 Pandemic, I was of course very concerned with the risks involved, but I was desperate for a new vehicle. Those concerns were immediately remedied upon entry into the dealership. Staff was instantly addressing the matter by explaining their procedures and offering my wife and me multiple options to accommodate our concerns. I was then directed to their fantastic sales rep, Jake. Jake was incredibly knowledgeable, friendly and efficient. There were no sales tactics, no pressure, and no time wasted. Jake was incredibly direct and honest, met everyone one of my expectations and more. Most of the remainder of our interactions took place over the phone, which I had no issue with at all in because of trust I very quickly developed for Jake and the Woodstock Toyota team. I highly recommend this dealership, and will absolutely be referring all of my friends and family to this location! Sincerely, Proud owner of a brand new 2020 Toyota Tacoma!

Sargon Sati

very rude and disrespectful behavior when you hang up on someone

Steven Ruple

Just bought a 2015 Highlander limited. The whole team was very good to deal with and very responsive. If you're considering any Toyota product I highly recommend Woodstock Toyota. They gave me a better discount, more for my trade-in and a better finance rate than other dealers. They don't get the volume of a GTA dealer so they try harder for your business and the numbers prove its worth the drive there. I actually did all of my deal by phone and email and only went there to drop off my trade-in and pickup my vehicle. Thanks for the great no-stress experience.

Neil Alexander

Was on my way back from Saint John to Ottawa last April 30 when my warning light came on. I was not sure what it was for and as I was near Woodstock I pulled into the dealer at 4:45 PM. I thought I might have to overnight in Woodstock--but better than being stuck on a lonely stretch of highway in between Edmundston and Rivere du Loup at night. I went to the service section and spoke the the rep -- I think he was Doug. He offered to go outside and take a look--he said he was 99% sure it was because the fuel cap was not put back on tight enough and the sensor went off, said I should be OK. I was not charged for his time and I was off on my way home safe and sound. I really appreciated what Doug did for me and he said my 2005 Corolla was indestructible. Thanks guys.

Genevieve Oberle

We scheduled an appointment to meet Dave for a test drive. He was very friendly, had all the info available about the car. The service purchasing the vehicle was great and comprehensive. Pete helped us finalize it all and was a great guy. We would recommend Woodstock Toyota (and actually have to friends), worth the drive from Cambridge. Even got to meet the owner - friendly and just nice all around!

Jim Duschl

I purchased a brand new Toyota Prius for my wife and she just loves it! I travel just over one hour to get her car serviced here because of the friendly, fast and courteous service. Andrew and Krystan in the Service department made me feel at home. The comfortable customer service lounge had free refreshments while my vehicle was being serviced and I found the premises to be spotless. I strongly recommend if you are looking for a new vehicle or want your vehicle serviced Woodstock Toyota is the place to go.

Matthew Kocins

Had an amazing experience being served by the Woodstock Toyota team! Made everything easy and effiecient. Best experience I've had dealing with any dealership. Would highly recommend you buy a vehicle here ! If youre looking for a great salesman trust Maher with your vehicle needs!

Robyn Michaud

I cannot say enough about John Hogan and the entire team at Woodstock Toyota. I have been buying all of my vehicles exclusively from this dealership since 2007 including 5 brand new vehicles (2007 FJ Cruiser, 2010 Matrix, 2012 Prius, 2016 Rav4 Hybrid and most recently 2021 Rav4 Hybrid). Woodstock Toyota routinely goes above and beyond to earn my loyalty. I recall when my husband lost his job at one point in 2010, and our financial situation was quite dire, I needed to have a more economical vehicle but thought I might be stuck in an impossible situation with depreciation vs what I owed on my FJ. They made it happen so I was able to get a brand new Matrix and significantly reduce the monthly payment I was paying. When I was in a car accident with my Prius in 2016, Woodstock Toyota made dealing with insurance companies and transitioning into a brand new Rav4 Limited Hybrid quite effortless. They literally have made magic happen any time I've needed a new vehicle for whatever reason. And Toyota quality? I will never buy anything but, and will always return to Woodstock Toyota for my future purchase. HIGHLY recommended for going above and beyond!

Shane Lyon

The team at Woodstock Toyota has kept my Toyotas running flawlessly for over 720,00km now, great job! I have been servicing my Toyota for over 8 years now & they have taken excellent care of me & my car. When my odometer on my old Corolla froze at 299,999km then made a parts request to Toyota for me & got me a new one free! My warranty was long expired & I didn't even ask, they volunteered to try & get the part for free, that is amazing service! I work at a hospital far away from my house, I commute 300km everyday day I go to work, so my car needs to be reliable so I do not let my patients down and the team at Woodstock Toyota makes that happen. I recently purchased my 2017 Corolla with them & they did a great job of delivering and preparing my car. They explained things very clearly & followed up on every question I had. It was an excellent buying experience, I will buy my next Toyota here.

Lisa Bickert

September 2021 couldn't have gotten any better than purchasing my 2020 Toyota Supra from this amazing dealership! It came so clean and cared for. Even though it was a 202 they made sure it stayed under 10kms before I drove it off! They helped in every way and made sure the car came into my hands! It was worth the 5 hour drive to buy it from them .

Benson Mathai

I purchased a Toyota RAV4 XLE premium AWD the customer service and the staff were friendly. I will recommend my family and friends. Thank you

Chintan Mavani

Nice staff and Service

Jenny T

I had heard Woodstock Toyota was terrible, but we live in Woodstock so it's convenient for us. They are literally the worst service department I have ever had to deal with. Always overbooked, always behind, very junior staff, terrible customer service, unprofessional, and to top it off they don't even do the job right. Had an oil change and they didn't tighten the drip pan so it leaked all over my garage floor and I was driving around for who knows how long with no oil. They barely cared when I called but we will make sure Toyota is responsible for any engine damage to my brand new 2016 Toyota. Geez. Thanks for living up to the expectations of everyone in Woodstock. Terrible.

Faizul Hamid

Surprised by the positive reviews. We drove an hour from Brampton to see a used Camry, however we left disappointed. As we drove away the owner stood at the door looking at us menacingly. We took a test drive of the Camry, and was shown a Corolla for comparison. The sales process was an odd experience, we were asked to sell the car to ourselves. We were asked for a price, and provided an offer. The sales person went to see the manager. However no counter offer was made. We were quickly ushered out of the store. Sitting in our car, outside of the dealership, we were talking about the odd experience at this dealership. We notice the manager coming to our car, he waved at us to lower our window. We though it was a last minute effort to make a deal and salvage the hour trip for our family of 4. However the manager just asked for the printout of the Carfax for the Camry, he and the sales person went back into the store. My wife notice an argument between the two of them. As we drove off we noticed the owner standing in the door looking at us. We do not recommend this Toyota dealer for people of colour, best to stay in Toronto. Perhaps the Toyota dealers are not experiencing a reduction in sales during COVID because our experience is proof this dealership is not interested in sales.

D RHOADES

The 2011 Rav4 we purchased is still running like new. We bought a 2014 Camry this year and love the experience the dealership gave us. After two years they still new our first names and welcomed us back. The service department staff are quick to help with any issues we encounter. A smaller town dealer who will make you feel like family. My kids will get their cars from here i'm sure.

STEPHEN L

Ian is knowledagble, interested in a win-win transaction and is fair to deal with. We drove in from London and are very satisfied with the service provided by all the staff we dealt with.

Funny Stuff

definitely in Woodstock and sells Toyota's, with a name that honest, you have to trust them.

Mike M

Bought my 2016 Camry SE Special Edition here and love it. Friendly and professional staff and very clean and welcoming environment. John Hogan (the owner) gave me a great deal and also has great taste in watches! - Mike M from Brantford

Eustathios Kytros

Cool

C R

It's okay

Miss Na-Nas

I got my car last night .. and all i can say is that these people give an impecable service. They do anything to make you a happy customer.. im so glad i went there from London.. Paul and Mike the manager give an excellent service.. i would totally recommend this dealer.Wonderful job guys

Tejasvi Mishra

Amazing service, all the service advisors are really friendly, you can be assured to have a wonderful Service experience at Woodstock Toyota. I would definitely buy my next Toyota from here

dan lindner

Had an issue but they made it right, speaks volumes in my books

Judith Smith

My telephone call of enquiry led to an exceptionally memorable experience. The team is professional, caring and possess a level of business etiquette that I have not experienced in a very long time. Honesty is the hallmark of any individual let alone an organization and this Woodstock Toyota is built on. Other car dealerships need to take several pages from your book! I highly recommend everyone in the market for a Toyota made vehicle to visit this location. Whether you want to trade in or not, I guarantee you will not be disappointed! Way to go David, Pete and John! You made me happy!

Ana Da Luz

Worst experience ever! Purchased used car which required repair 2 weeks later. Pete the Manager was very rude said he would cover half the cost still waiting..its been a week. Told me I could go to better business bureau and complain. Would not recommend anyone buy a car from this dealer. Terrible when the lack of service starts at the top.

Jeanine Robillard

Staff are friendly, good quality cars

Dan Cizmarov

Great folks helpful.

Diane Goulet

I love all of the Toyota vehicles that we have owned. I got to thinking though that we have purchased 3 brand new vehicles from this dealership. There has never been a loyalty oil change or winter tires or gas card. Not even a good trade in value. Kind of disappointed and will be looking for a better deal next time

Michelle Kelly

Good place

Ken Aarts

Sales manager was friendly and helpful.

Corinne Koutstaal

The team at Woodstock Toyota is great to work with! We have purchased our vehicles from them for several years now and we also get the vehicles serviced there. By doing this you become part of the Toyota family, and get to know the team at a more personal level. Customer service is awesome and I'm so glad we made the switch to Toyota. Great job Woodstock Toyota!!

Ben Holmes

The sales tactics they use here just annoy me. My wife bought an suv here and they messed up everything they originally told us about its costs then we had to argue with them to get what they initially offered to get us in the seat. I tried them again but it was the same experience and I took my business elsewhere. They have good reliable vehicles though and a decent selection. They also are pretty keen on making sure you're looked after which is nice.

Amy Hanchiruk

I cannot say enough about how fantastic my experience was. David and Melissa were so great to me and got me into the vehicle I wanted. They went above and beyond and were absolutely amazing! Thank you!!! I absolutely love my new car!!!

Kathrine Johnson

I stopped in a few weeks ago. Service department was amazing however, the owner was very unprofessional, he was using inappropriate language to the staff and he was condescending. I’d hate to see what he says to the staff behind closed doors. Because of that experience, this location has lost me as a customer.

Anna Skorobohacz

We had an exceptional experience purchasing our car here. Kris and the entire Woodstock Toyota team took the time to explain all of our options and ensure our expectations were met. Kris was very knowledgeable and thorough. On the day I picked up the car, he even demonstrated some of the important safety features (such as lane departure alert, radar cruise control) and helped me sync my phone with Car Play. We could't be happier with our purchase.

Brad Cooper

I fixed their overhead door snd they were very pleasant

Jade Roberts

Worst Toyota to deal with, they dont value your time.. and when asking to speak with the manager he hides in the back!! We purchased two vehicles that are 2020 from London. Make the drive its worth it!!! This is the second time ive come to Woodstock for oil changes and its taken atleast 2hours each time... this is unacceptable

jason schrieber

I worked at Toyota and didn't mind the job but factory work isn't for me. They make s really good vehicle.

David Lecappelain

I recently purchased two new vehicles from the Woodstock Toyota dealership and I was very happy with the customer service I received from both Dave Kingsbury and Melissa Robillard.

Rav4lover D

Pick up my car this past week was very pleased with service. The sales was excellent ..... very kind and a pleasant experience. My car looked amazing! Great job to the one who cleaned it. I would give 10 stars if it was optional !

Claudia Becker

staff is friendly and helpful

Norm Kingsbury

Very friendly atmosphere

Christopher Pettie

Schedule a appointment for my 2021 tundra for a inspection and recall, it was easy and seamless. Got in within a couple of days of requesting the appointment online and got the day that works with my availability, I was able to get in and out quickly. The friendly and welcoming staff made my wait feel like it was only minutes, this will be my go to service center for the life of my tundra.

H Ness

Just bought my first brand new car and they were amazing. The sales people were not pushy or demanding and let me go at my pace. The spent time with my reviewing all my questions and also taught me everything about my new car. I felt like family when we were all done. As a single woman this is important to me as other dealerships in past tried to take advantage of that.

S G

This place is rediculous! I work at Toyota and drive a Toyota and the service department here does not rely on quailty or customer service to get or retain customers. I've never had a harder time booking an appointment or getting answers than with this business. Do yourself a huge favour and go somewhere that relies on their good work for return customers and business.

K D

Many Thanks to all the Staff at Woodstock Toyota! I have been servicing my Toyota Rav 4 and Camry with them for many years - I truly appreciate all the help!

jon staples

We were happy from the moment we spoke to David in Toyota Sales on the phone. Within 3 days, he solved a problem with our lease, and we were able to leave the lot with the vehicle we wanted with more bells and whistles than expected, absolute satisfaction! I have already told my whole family!!!!! It is not easy to find a place like this Dealership that provides great customer service with a great product! Thank you Toyota Woodstock!!!!

Kimberly Yull

Some staff very nice. One snarky sales rep.

chris dekker

I have had bad experiences the last 3 times I have purchased vehicles. I had said that customer service is dead and somehow sales people no longer cared about customer satisfaction. David and the rest of the Toyota Woodstock team proved me wrong. Everything was clear and direct. I never felt like I was getting reeled into a sale. I felt comfortable and valuable throughout the whole process. It is very rare that I review a company on Google, but I was so impressed with my experience that I thought it definitely deserved it.

Doris Dempsey

I purchased my new Highlander XLE from Woodstock Toyota. Lots of great features! Dawson was great to deal with and very friendly. No high pressure sales tactics were used. He reviewed all the features of my new car and answered all my questions. I would highly recommend this dealership.

Devaan Palmer

I’ve had a great experience buying my 2017 Toyota Tacoma from Woodstock Toyota. This is a dealership that takes care of its customers, and makes sure you’re happy with your purchase. I drove from Burlington to buy my Toyota, and I’m happy I did.

Lindsay Gibbons

Amazing experience buying my first car. David answered all questions and made the process easy.

Joseph Smith

Waiting 2hrs for an oil change and tire rotation

Alex Chun

Fantastic staff and management. Courteous, friendly and very helpful. Would come back again

Lisa Crawler

Woodstock Toyota is amazing ..... I wouldn’t go anywhere else . They are all highly trained employees , welcoming and well mannered. Both the owners John and mike are amazing and easy to talk too ! I wouldn’t ever go anywhere eles great job guys

Joel Clifford

Best place to buy a vehicle, I have purchased 6 vehicles in my short life, the last three were from Woodstock Toyota. They really work hard for you, making you feel like you are a member of some elite club. Even if my next car I choose to buy is not a Toyota make, I will choose to deal with the team there because I know they will work hard for me. I can't see how John could be described as a hulk. Lmao!

Rick Spanjer

My wife and I Purchased a 2016 Ford Edge sport and are enjoying the vehicle very much, Our experience at the dealership was great, all our questions were answered and a good deal was struck.Thanks to the sales staff and the personal attention of the the owner John Hogan. We will definitely be returning for our next buy!

Jamie Craig

All I can say is WOW!! I had a wonderful experience buying my vehicle here. I dealt with Ian Olson and he was extremely friendly and polite. He definitely knew what he was talking about in regards to the cars....very knowledgeable! He also has a great sense of humour, I am very thankful to have had him as my salesman!! I was nervous about buying a car but Ian and the rest of the staff were so awesome and made the experience enjoyable and exciting. Thanks for all your hard work. I'll definitely be back again to Woodstock Toyota for my next car!

Glenn Auger

Awesome buying experience! Thank you, Jake for getting the Rav4 Prime in before we were expecting it and thanks for taking the time to go over all the vehicle functions, it was very helpful. Also thanks to Melissa for a smooth paperwork session. Loved the drive home all in electric mode.

Jessica Ng

This Dealer is a thief. They charged way too much for a new vehicle. If you to a different dealer you will get a better price. The sale person Jake Dening and manager Pete Bell refused to give my $500 deposit back, after they changed my lease paper work so that they get better commission. Go somewhere else, other dealer will give you better price.

Jim Oliver

Amazing buying experience!! I was not only dealing with my friendly salesperson Jerry but had the great pleasure dealing directly with the owner John. How often does that happen? Woodstock Toyota has a customer for life. Thank you to John, Jerry and Joe.

Chad Sherret

Great staff and selection, this is the Toyota go to.

Jane Duluck

Woodstock Toyota is amazing and the employees work hard there I notice always hustling

Kathleen Winger

I had an excellent experience with Woodstock Toyota. The entire staff were friendly and were able to provide me with a great car at a reasonable price in an extremely timely fashion given my stringent timeline. I drove in from out of town and am very glad I did.

911 Market

I have to start my review by saying my experience with Woodstock Toyota did not start out on the right foot. BUT... after having the opportunity to sit down and share my views with John the Owner/Manager and Mike the Sales Manager, my experience quickly changed from where it started to Stellar!!! By having John and Mike listen to my concerns and sharing their view on the matter we were able to find a solution that was better then I would have hoped for. I was very impressed to find that when push came to shove, they listened to what I had to say and helped me find an option that was a definite benefit to me and possibly even at a cost to the dealership. I actually felt that they were bending over backwards to help me. I see many people are happy with Woodstock Toyota from the great experiences they are having and I must add that overall, my experience with Woodstock Toyota was a positive one and in the future if they have a car that would suite me and my needs, I would not hesitate to purchase from them again. They have won my respect and appreciation. Thank You !!!

Emlann

Went in for my 15, 000 service and asked for an alignment because I just put new tires on. What I got was an oil change and charged for them to pull apart my steering column in order to drum up more service. I implore people to look for an honest service department elsewhere and spend their hard earned money on another brand of vehicle. I will never buy another or recommend anyone to buy a Toyota.

Jaz Hh

Customer service here is wonderful ! Had a great experience ....

Case Balk

Have my 2014 Venza serviced here and always will. Staff is friendly, and no complaints with the service. Case B.

Jarrett Rose

It's incredible that great customer service is few and far between these days. I would recommend Woodstock Toyota without reservation to anyone not just looking for a car but to anyone wanting great customer service. I use them as an example to my team of service professionals as how it is done in terms of service. Andrew Curry and Mike Berry are the reason my family has bought and will continue to buy Toyota products. Thanks to your whole team for everything you do!!

Elliott

Fantastic operation here! Purchased a new 4runner nightshade edition last month and am thrilled with it. Dealt with Dave, super knowledgeable and made the process very smooth. Have also service my Rav 4 many times there and zero complaints with service department. 5 star all around and thanks for facilitating my new purchase.

Jess Cj

Great place to bring my car , sale lady Tanya is amazing and kind !

Will Ferguson

very knowledgeable and helpful service and sales staff

Stu Wie

Thee BEST customer service I have EVER experienced at a car dealership. Honest, upfront and real. I will definitely be recommending Woodstock Toyota to everyone. Great job guys, keep up the good work! Mike and Ian, you guys are top shelf! Thanks so much for everything. Keep doing what you're doing, people appreciate it.

Steven D

Everyone tries there best , everyone is so friendly and gets along. I would high recommend this dealership

Syd Wheeldon

Friendly staff always welcoming

Jennifer Stackhouse

I've bought several vehicles from this dealer and they have always treated me very well, sales and service has been really great.

Chris

Amazing experience will be back!

Strider 13

I wanted to say that I live in Toronto, but have now purchased my 4th Toyota from the team at Woodstock Toyota. It is worth the 2 hour drive because they take care of my needs, they always follow through with their promises and they are polite, friendly and extremely helpful. I have had great experiences with all members of their team and in particular, John and Jake. I recommend them to anyone looking to get a Toyota, and I think being outside of Toronto allows then to take better care of their customers.

Greg Banks

Great service, honest and friendly staff members every time I have to take my vehicle in for service. Competitive prices are a bonus.

Shane Lazarus

I currently own two Toyota vehicles, both purchased at Woodstock Toyota. I have had nothing but pleasant experiences with all of the staff. The service department is top notch and the sales department was easy to work with while purchasing the vehicles I own. As for the vehicles, the 2007 Tundra is a great truck and have not had a single issue with it over the years. The 2014 Corolla Sport was the smartest purchase I have ever made, it feels like a luxury vehicle with great fuel mileage.

Sharon Howlett

I am thrilled to say that Melissa Robillard, the business manager, went above and beyond to make our Toyota experience totally enjoyable. She is attentive and passionate about her job. Thank you Melissa for your expertise and effort on our behalf.

susan perreault

Place of employment

Jeff Nosal

helpful sales people

John Gyore

Awseome truck. Love my 2021 Tacoma.

Pritpal Garcha

Sold me a car with -rodents nest in the engine bay. -unclean and smelling interior. -heavy dirt and grime all in the door jams, engine bay and gas cap area. -rodents chewed through the cabin air filter. -clogged intake air box with chewed up toilet paper. -incompetent sales staff, manager and mechanic, who failed to catch any of the above before the final sale. And kept on blaming other staff at the dealership. -mix up of documentation, manager blamed the admin staff, but failed to rectify it in time himself. Didn't notify me untill the day before the sale. After many phones calls they refused to take the car back and replaced the air filters, and washed/cleaned the engine bay. Thanks to Pete bell and David kingsbury, for this terrible experience.

Sean Ellwood

Let me start by saying that I've owned 6 Toyota trucks and dealt with multiple Toyota dealerships. Always had good customer service. I just moved and changed provinces. I needed to get a vehicle inspection in order to change the plates. My Tacoma is 8 months old and had 25,000 km on it. I tried to book an appointment and they could not look at it for 7 days...I waited. I took it today and it took them 2 hrs and they charged me $158. It seemed steep but I needed it. It was the service that was the icing on the cake. I came back to my truck..still dirty, inside all the seats were flipped up, accessories left on etc. I went back in and inquired about why my truck was not washed like all the others (and same as any other Toyota dealership I'd been to) and Phil says, 'we don't wash cars here' I asked for a customer service phone number...He told me, 'Go google it...' somewhat stunned, I asked for his card....he said, 'I don't have any. My suggestion is its worth the drive to go to another dealer. Try London, Kitchener, Cambridge wherever but stay away from Woodstock Toyota. I will NOT go back.

Jane Dubrick

The Woodstock ON Toyota dealership is a friendly and supportive team. I just purchased a new 2017 Camry and could not be more delighted in the vehicle. Pete, Mike, and Joe were informative and considerate which made the experience most pleasant.

Wally Chisholm

Gets my business

Derek

Sale person was nice. I'm not convinced I'd want to buy a car here. Or maybe buy it here and serviced elsewhere? Word of mouth and reading these reviews and reading between the lines? Hmm. Scratching my head. All of the stellar reviews are 1 review people. Coincidence? The facility is nice though.

Goupata

I came to woodstock toyota 4 weeks ago and was interested in purchasing a rav4 hybrid. A sales associate approached me with a smile. When we were discussing my trade value for my 15 ram sport they gave me a higher value amount vs. the dealership i had purchased my ram from. At that point all my requirements were met and within 45 minutes i had purchased a 2017 rav4 hybrid. John and Mike were very kind and helped seal the deal with giving me the most for my trade in value. I cant speak for everyone but when i see these negative reviews i don't know how they had a negative experience. Mine was outstanding with the capable and competent staff members that made my purchase fantastic. Thank you to all the staff members that mad my purchase happen with ease and confidence.

j brown

Just purchased a Corolla from Woodstock Toyota. I enjoyed a pleasant and seamless process. Many thanks to the team at Woodstock Toyota and specifically Dave in the Sales Department. Very professional work.

Randy Jones

Happy with service here. Have purchased a new highlander here and had my used truck serviced in garage. I also purchase all my new parts at this store

Marion Snow

We bought a 2020 RAV4 from Woodstock Toyota 2 weeks ago. It was a fantastic experience. We dealt with Sean Taylor who was very friendly and courteous; ....met us at the door each time we entered the dealership and made us feel very comfortable. He was very knowledgeable and VERY patient with all our questions. When we picked up the RAV, Sean took the time to go over all the features, and helped me sync my IPhone with the navigation screen. Tammy and all the staff very helpful and friendly. We highly recommend Sean and Woodstock Toyota! We love our RAV! Marion and Shawn Jeffery

andy keenan

Great dealership with very helpful staff

Paul Birch

Bought a new Corolla for my wife here. Dave was very helpful and even worked out a price on a new Tacoma while I was waiting. Will likely go back.

Happy Snow

In January, I purchased a 2019 vehicle from Woodstock Toyoto. My experience was extremely positive and I’m totally happy with my purchase. John Hogan, Pete Bell, Harry Neely and Jerry Matwey were very friendly, professional and most accommodating to my requirements. The last time I purchased a vehicle was in 2003 and I was overwhelmed with the search for a new vehicle. Woodstock Toyota eliminated my anxieties and made the experience so pleasant. I would highly recommend purchasing a vehicle from Woodstock Toyota.

Chris Richardson

I don't think this dealership's service department knows what customer service even is. I'll gladly drive to a different dealer for service.

Lena Vankerrebroeck

Great service

Jan J

Amazing service..... I use to take my car to Toyota town in London. I do not recommended Toyota town. They’re pushy ...... up sell everything and sleazy fake sales men. I enjoy coming to Woodstock Toyota everyone is very polite well mannered, shuttle service is fantastic. M

Kathryn Chouinard

Just got a recall done on my car, they where wonderful.

Scott Johns

Thanks to David and Pete for making a happy customer, everything went smoothly from purchase to delivery. I definitely will continue to use and recommend woodstock toyota.

Jill B

Great staff ...... had a good experience ..... the owner John Hogan is very respectful , kind hearted and treats his employees like gold !

Andy Bruggeman

Service was good but way over priced. Paid over $1000 for standard Brake job. Work was done in 1 hour but labour bill was $300. Not be back again if I can help it.

Mathilda Clifford

Woodstock Toyota has been amazing to us! We have bought three vehicles from them and will definitely go back for our next purchase. Their customer service is awesome! The team worked hard to get us the best deal and listened to what we needed in a vehicle. We are always greeted by name when we come back for our oil changes! We enjoy sitting down with a coffee and chitchatting with them while our vehicle is getting serviced. We feel like family there! I would definitely recommend them to everyone. Thank you John, Pete, Mike, and Joe for everything you've done for us! We truly appreciate it.

Mathilda Clifford Clifford

Woodstock Toyota is like my second home. Everyone is so knowledgeable ...... the parts manager is very friendly and does a great job running that dept!

Charlie Richard

We bought a new Toyota Corolla from this location. The staff we're friendly and made the buying experience easy and worry-free. We will be back to Woodstock Toyota in the future!!

Alli P

Stay away. Especially if looking for employment. Shady business practices.

adam shearer

Had our 2018 Corolla serviced twice at Woodstock toyota, both times service was terrible, I didn't say anything about the first service decided to give them a second chance so we took it again, what a mistake !!!!!!!! I called the SERVICE MANAGER to let him know I was not happy with their service and he proceeded to tell me my wife is a lier, and I was only complaining to get a free oil change, what a joke if you live in Woodstock do yourself a favor and make the drive to London or Kitchener to service your Toyota.

Dennis Krogman

5 star great dealership

Jeff Gatt

Just bought our second vehicle from the dealership in Woodstock. The staff are all very easy going and professional! Both my wife and I like going in for service and saying hi to the sales team and service manger whom all know us by name, including our young son. The sales manager really gave us a great deal on both vehicles and offered to include a package of new tube socks with the new car to close the deal! (He has a great sense of humour) Great job Woodstock toyota! J & J Gatt, Oxford county

Nilesh Patel

Great

Jeff

Stay far away!! Take your business elsewhere if you want to do a trade, Heffner in Kitchener offered me a 11,500 trade in value for my car, this place offered 6,500. I’d like to support local, but this was insaulting. I will never return.

golman71

Horrible service, owner (John) gets angry as HULK when one asks one to many questions. Customer service seems forced and fake, sleazy sales managers, incompetent service, bought one vehicle there and will NEVER go back. Please compare vehicle prices and service prices and added perks at other Toyota dealerships in our area before dealing with Woodstock Toyota. These people will rip you off given the slightest opportunity. I feel sorry for people who work for John Hogan, he has a hair trigger temper and ZERO class. There is an atmosphere of fear in the dealership. I hear the employee turnover rate is atrocious. Advice to Woodstock Toyota "owner/president": Please consider a career change, dealing with customers and being an upstanding human (after converting from your charming HULK state) or a sales professional are far from being your strengths. After reading the "owners/president" response, all I can say is that I'm not surprised by complete lack of any accountability. The reason you don't know who I am is that you argue with too many of your customers and now we are all starting to blend into one big faceless arguing target. The only thing you are going to GRRR HULK SMASH, dear Sir, is your poor customers wallets by gouging them indiscriminately. I wasted enough time reviewing you and your silly clown show of a dealership, now I can just wish you the very best in your "business" venture because you will need it.

glen parsons

No inventory, long wait for new cars

Ryan Daniels

Service was Awesome!! Great experience all around!! Yeah girl!

Jack Mordue

Recently purchased a 2021 Tacoma. The entire Woodstock Toyota team was very accommodating and helpful throughout the entire process. Jake is extremely knowledgeable and was quick to respond to any enquiries I had. Melissa, Pete and John where great to work with as well. Thanks again.

James Symons

Just purchased my Fourth vehicle from Woodstock Toyota and in all cases they have been awesome to deal with. The staff have gone out of their way to look after me and they have dealt with any issue I have encountered. I really like the Toyota brand for its lack of problems. I would highly recommend this dealership if you are looking for a new or used vehicle because it is a small dealership and provides very personal service right up to the owner John Hogan.

Kevin Burnett

I’ve bought 3 vehicles at Woodstock Toyota and dealing with them is great! I have dealt with the Sales Manager Mike Berry and the Owner John Hogan and all of my experiences have been top notch. They’re easy to deal with, honest and up front. They put their best foot forward with their pricing and trade values. I highly recommend them.

Becky McCabe

Woodstock Toyota has been a wonderful experience for myself and my family. They are all highly trained and experience. They know what they’re talking about.. the owner John Hogan is very polite , well mannered and very respectful towards his employees and customers. He is very welcoming ..

Scott Suess

Went in to have a previous repair looked at. Service repaired at no additional cost. Very good dealership to deal with. Excellent service department.

Josie Gordon

Bought the rav 4 absolutely love it. Great features, just enough pep for where I'm driving Went in for a test couldn't have been treated better by Dawson. When I left I had purchased my new vehicle. Ruby red and moon roof, I'm so happy with it. Thank you

Linda Smith

Excellent service every time! My family has bought a number of cars from Woodstock Toyota, coming from Milton, Etobicoke, Georgetown and Brantford. We go back for the regular service because the service department is outstanding! The service manager, Andrew is knowledgeable, professional and honest. Would highly recommend!

Mike B

Woodstock Toyota is the only place I go for both sales and service. They are always accommodating and are top notch! John, Pete, Andrew and the rest of the staff are extremely easy to deal, honest and full of integrity. Highly recommend!

Ehtasham Chaudhry

best service

Mike S

We have bought several vehicles from them and service is always top notch! Thanks guys!

Craig Huitema

Went in for a service,they did really well and was actually able to sit inside,and wait for my vehicle to be finished

John Newsom

Even with the hassles of covid lockdown measures, my service appointment this morning went off without a hitch. Andrew Curry in service and John Hogan were fantastic to deal with and my repairs were done immediately - so the in and out was much faster than I expected. Great experience and definitely worth my drive from out of town guys, thanks!!

Tiff Jj

Great place to bring my car ..... decent price. I am happy with my rav 4. This past week however strange guy who shuttled me to work. Different color hair always speeds in the company car. I would recommend this place !

Jim

If you have to buy a Toyota I would recommend going to Brantford.

Kristen Bates

I bought a Toyota Sequoia from this dealership and love the vehicle but would NOT recommend that anyone buy their vehicle from here. The service is absolutely TERRIBLE. I didn't spend a small fortune on a vehicle and get an extra service warranty plan for the MANAGER and the sales man to tell me that the rust on my 2013 sequoia was from a stone chip when clearly it's from the plastic rubbing on the paint which was later verified by a service man from their shop. The manager sent the service man out to see us but did not show his face again to see if we were satisfied with the results of the visit or even see what the outcome was. Completely DISAPPOINTED. Poorly ran dealership. The manager was fantastic when we bought it of course but as soon as we signed on the dotted line and drove away EVERYTHING changed.

Carol Hammond

A rodent got under the hood (Lexus ES350) and started making a nest on the engine and chewed the fuel injector wire, so the 4th cylinder was misfiring. My husband did a diagnostic on it, so we/they knew the problem going in. They charged me 65.00 to tell me: - our diagnosis was correct - I could not drive it - it would cost $4000.00+ to fix it - the only fix was to replace the entire wiring harness - part could take 6-8 months to come in I asked if they had any recommendations. I work in Kitchener and can not go 6 months without a car. They said no, but my insurance might cover the cost and provide a rental....????. When we picked the car up, (Nov 5th, 2021) we explained my insurance wouldn't cover it, and they pretty much said sorry about your luck. We kept quiet...(my hubby hadn't planned to be.) When we got it home, the nest was still there, so did they even do an physical inspection? I'm lucky...I grew up around cars, my hubby's a car guy, and my brother-in-law is a large machine mechanic... A little help from my brother-in-law, a splice, and an hour later... we're up and running, like it never happened. I've read some great reviews. Maybe they are a good at selling cars...but be aware when it comes to repairs...they may not be looking out for your best interest. This experience says a lot about their priorities. Even if this is they're policy they could have recommended I take it somewhere else. Some people don't know a lot about cars. If I were one of them I would have TRUSTED them. This was the first and last time I will step anywhere near this Toyota.

Darlene Tice

I just purchased a 2020 Highlander. I found everyone was fantastic. I dealt with David K and John. So easy to deal with and not pushy. David was so great explaining everything. I recommend this Toyota. My family will come here when time to buy more vehicles. Thank you

Nicole Blanche

Great Customer Service. Jake was awesome to deal with and everyone was very friendly and willing to lend a helping hand!

Thomas Wilkie

Ok

Craig Deryk

Great experience dealing with Woodstock Toyota. Not only were they super friendly but also went the extra mile to get me a great trade in for my old vehicle. They made sure I was informed every step of the process and didn't push any of the typical car dealership BS. Haven't had my car serviced yet, so I cannot comment on that but I'm sure it will be great!

Nathan Gillard

I bought a used 2016 Highlander here. I was very happy with the service I was given. Super friendly staff, very fast and efficient, and accommodating. Thank you for making buying this vehicle easy!

Grant Macdonald

Great dealership! The process of trading in my used vehicle and getting a rav 4 was fantastic! John, Pete, and Jake were wonderful to work with. They gave me top dollar for my used truck and made sure everything was satisfactory with my new ride. Awesome customer service! I highly recommend them!

Tom Deluca

Woodstock Toyota is amazing and the employees work hard there I notice always hustling

melanie Richard's

Recently Purchased a 2021 C-HR and couldn't be happier with the service I had, from the minute I booked my appointment to test drive, to the next day after picking up my brand new vehicle!

Munawar Syed

Well coming, Caring and Committed Team