Reviews of Woodstock Ford Sales Ltd (Car Concessionaire)

Steve D. (teknifix)

I've dealt with other Ford dealerships as well as other car dealerships and Woodstock Ford stands out as the best by far. They've been extremely helpful whenever I've needed them. 5 stars.

DEPARTMENT G

Dont buy car from this dealer. dishonest dealer. do not go there because you no one will say the car is broken or not. and if broken they will say that it is ok. they do not care about their customers

Philip Schell

Always receive great service since Ross took over the Service Dept.

James Milne

Andrew Kerr was a fantastic salesman did an amazing job putting together our double purchase. Highly recommend Andrew

Anne Griffin

Extremely Friendly staff and very helpful!

mini pet

Great place who helped get the car ready for winter

Laura Brown

I cant even put into words how happy I am with the service I received here! After spending a couple weeks shopping around, I decided on the Escape. The dealership in my hometown took full advantage of me, and I didn't think getting this vehicle was an option. We intended on going to each dealership in Woodstock and price, to see if it was any cheaper. They were the first dealership we went to, and the last. Terry and Cameron were amazing at explaining everything to me, and were not unrealistic whatsoever. Every other place tried selling me the top model on anything I enquired about. There was no point in continuing my hunt as they took such great care of me, and gave me an unbelievable deal. At no point did I feel pressured or bothered by their communication. Laurie in finance spent a LOT of time working with me. They all went above and beyond to make sure I was happy.

tibor anghi

Service woman is rude ,has no patient whatsoever, unprofessional ,not stepping my foot in that place ever again

Irene Tansley

They helped me get google map on my car screen.

Miranda Emmerson

I always receive great service here! The service desk team members are great, and I always leave feeling confident that I have been given a fair price for great service.

Jesus Herrera

Booking a service appointment here is super hard, I've tried both phone and online for my 15,000 km and then for my 25,000 km service without any success.

Mike Lester

I always get great service and the staff are professional courteous, and fun

Gordon McCague

I bought my car in Kitchener but this Ford dealer is just down the street from one of our offices in Woodstock so I started taking my car there for servicing. I like that they are a smaller dealer and provide personalized customer service. They really go the extra mile and I will buy my next vehicle there if I decide to go with a Ford.

Hagos

Bought Toyota RAV4 2019 in Last month excellent experience no pressure very transparent sale process, very friendly staff Recommended this dealer for anyone who looking for great condition vehicles by the best price across Ontario.

Ken Emmerson

Fantastic service department. They are friendly and knowledgeable. wonderful at communicating at every step. Very happy.

William Chambers

The sales team at Woodstock Ford were amazing. They were not pushy what so ever. I bought a vehicle that I wanted for a price that I wanted. This was the least stressful car buying experience that I have ever had. I highly recommend buying a vehicle from them.

Helga Vincent

Fantastic love the ruby red mattellic 2018 F-150????

Jonathan Weaver

Not the friendliest or most helpful experience I've ever had...

Rob McCready

Needed a part. I wanted to get it on a Saturday. Called them. They had that part. They put it aside for me and had the invoice ready to go. I live 45 minutes away. With covid this was a great bonus to come in. Grab the part and get on my way. Bill was quick and thorough. Even if he did spell my last name wrong! Lol

Charity Crombie

Very Friendly, Efficient! Got me my Dream truck!

RutheeD

Super Friendly staff and excellent service for my Fusion ????????????????????

Mary Vandermeer

My experience was wonderful. I had called to have service done to my car. I own a Ford van. I had called the wrong Woodstock company by mistake. The woman who answered the phone was very polite, friendly and pleasant. Once we realized I had called the wrong location, she remained pleasant. The whole time I was talking to the other company, I was wishing I was still talking to the lady at Ford. Thank you for your great service. I am telling everyone about how well I was treated and I did not even have service done there. You understand the concept of customer service. Keep it up.

shane hammond

Easiest time ever buying a vehicle at Woodstock Ford the staff was friendly and very knowledgeable on the vehicle they were selling me. I got exactly what I wanted for a price I could easily afford. I would recommend Woodstock Ford to my family and friends.

Kimberly Foster

Always love dealing with Woodstock Ford, the excellent staff from service to sales will always go above and beyond for you. I will always use Woodstock Ford when looking for a vehicle.

John Narcisian

Woodstock Ford is My Dealership of Choice Entire Team goes beyond and above at all Times. I would be honoured to point out Cameron and Matt from the New Car Sales department, their Hard work and Genuine Care is contagious. I command the Great Service and Highly recommend any Person looking for New Vehicles to give Woodstock Ford a try.

Lisa Adkins

The staff at the service department at Woodstock Ford are very friendly and accommodating. My days are typically very busy before and after work. Woodstock Ford staff picked up my vehicle from my workplace and then dropped it off before the end of my work day. That is great customer service!

Silverbudz ASMR

Brutal excuse for customer service. By far the most disorganized and mismanaged business I have ever been forced to deal with. The only thing worse than the lemon edge they sold me is the terrible service provided by their disinterested and uneducated service department counter staff. Several times my wife has brought her edge in to have the clunk in the differential "looked at" each time we show up they have no clue what were talking about. Even though twice we have received confirmation that the part has been ordered, now I'm sitting here again waiting for the "new guy" to start the entire process all over again. Because he wasn't here during all of the previous attempts to have this issue addressed. Remember when businesses were obligated to be accountable...

Wessel van Loenen

I am rewriting this entire review because this is considered to be the worst dealership I've encountered. I own a red Ford escape titanium 2014 Woodstock Ford in Ontario Canada is the worst dealership ever let me tell you why. First time I came here was because I had a flat tire, called in and had to pay around $380 dollars for a new tire and install, they told me it should take no more than 3 hours because they had to order the tire from another location. Almost the end of the day I called in why I didn't get a call that my car was done they then tell me wrong tire was supplied but right tire is on the way. The tire was replaced and walked to my car the fender had scratches they had some kid wax it off, he ended up putting wax on the plastic around wheel and stained it, never coming off. On a later day I told the Ford dealership I had a fuel gage issue it would jump or drop at times. Ended up going with the manager for a ride he found nothing wrong until we parked he saw it, said it needs a software update. On a later day dropped the car off, again no call back so I called they told me the battery died while doing the update so they have put a new battery. Still had to come back another day to get actual update done. In the end it didn't fix the gage issue. So again 2 full days of mine wasted. A few months later I came by and purchased floor mats or a wiper the lady tells me she hasn't forgotten about me and will continue looking into what the issue with the fuel gage could be. It's now been over a year and haven't heard back. Then a couple of months ago my transmission on the Ford broke I hardly made it to the dealership to have it looked at and fixed. They didn't want to give me a loaner car at first because I was told they don't usually do that, although a transmission failure like that should be covered by warranty since it was well within the 100 thousand km. They just gave me a ride home. At the end of the day I realized they didn't call me and I had no idea what was wrong with the car. Next day I called and they told me they didn't even get to check it yet. I told them I needed a rental or loaner car, after some insisting I finally got them to give me a loaner car, okay wasn't the same type of vehicle but it will do. 3 weeks to fix the transmission, but it was fixed, car battery was disconnected and fuel gage works again but now my moon roof cover and window will not close, yes it opens and with some shutting off car and on, it seemed to close but I don't dare to touch it now in case it stays open. On top of that there's a dent in the hood that wasn't there before they had my vehicle. I asked for a receipt of the work done the manager didn't want to give it to me, I need proof for my business that they had my car for 3 weeks, so I told him. He tells me they will email it me. A week later didn't receive it so I called, they tell me case is still open I asked do you have my email address, no they didn't even have my email on file. It's been months now and still nothing. And I told them about the moon roof at the time I called about not receiving the receipt, but I am concerned that if I drop off my vehicle they will brake something else and I currently only have one vehicle so I can't go without a car or without them not calling back and being without a car for several days. If you don't have to use this dealership don't do it, find someone else unless u may need warranty work done for free then do it, but be careful.

Jenny T

Such a knowledgeable and great team of people. Helpful and courteous. I’d highly recommend doing business here.

Jay C

The service department is very friendly and accommodating. The pricing was fair for the work I've had received over the years. Never had any issues with this dealership.

charles pacheco

Honestly the best dealership I've ever had to deal with service and sales side. The staff always makes sure you're well taken care of, in a very organized fashion. Definitely would recommend Woodstock Ford to anyone who is looking for great customer service.

Dave Earl Peters

Need new it's better to see Ford if you do CAA you should get 10% off you're truck. Great ppl everytime I go there they almost unload my truck for me.

Ryan Allaer

Lexi waiting period to get service, or vehicle diagnosed

John Smith

Fantastic service

Atul Nath

I have dealt with the dealership a few times and they have exceeded expectations. A special mention to Morgan who works on service front desk and he is exceptional in client experience. On a couple of different occasions, he came through while ensuring that client experience was not only exceptional but impeccable. Congrats Morgan and Kudos to the dealership for having such great employees working for them. I will definitely return and will refer them as well. Thanks Atul

Tammy Brown

I love my new truck! Thanks so much Terry and Debbie for making this possible. You are appreciated!

Sabrina Ramsuchit

I was in for an oil change recently and the staff was extremely friendly. I actually called super last minute considering you're normally suppose to have an appointment, however they got me in within 20 minutes of me calling and my vehicle was serviced AND they actually checked a recall it had as well that I totally forgot about. Once the vehicle was finished being serviced the service advisor lady came up to me and explained everything that was done to my vehicle. Fantastic first visit.

Doug Broughton

Awesome group of people in the service department. Always friendly and Willing to help. Good service the atmosphere is great there.I recommend this dealer to anyone. What a great group of people. The follow up and phone calls to ensure things get taken care of. Keep up the good work. I must say again another good visit at Woodstock Ford and very satisfied with the service. Good job everyone thanks for the friendly service.

RipnVegas With Lori

Always helpful and friendly. I really feel they are there for their customers to try and get them the right service or product for the best price.

Darryl Marsh

Friendly service, been going there for years and never had an issue

Patricia Dodgson

This was not as good as usual as my car was not done when they said it was. It was inspected and not repaired. They were very apologetic but it was inconvient sa I had to rent a car. Yes they paid for it but it was all time consuming on a very busy day for me. My car was in for a recall on the transmission. It has beem. 3 weeks now but I am not sure but it may be still slipping/ Anyway just to reiterate the service lasfy was very apologetic. Patricia Dodgson

Gail Lee

Very helpful customer service. Prompt reply to inquiries

Andrew Maguire

Amazing dealership and amazing staff. Cam and everyone at Woodstock ford were very polite and helpful in finding us the perfect truck. The staff took time to walk us through the trucks features and even helped us set up the Ford Pass before we left. If you are ever looking for a vehicle, Woodstock Ford is the best place to go!

quesada _073

Awesome people & prompt service.

MISENER MOTORSPORTS

One of the only honest dealerships left

Peter Methner

Very friendly staff with no pressure. Easily accessible off the 401.

Perks II

Great staff, no pressure. If you need a reliable mechanic make this your first stop!

Larry Waterloo Area

Very unprofessonal was told the vehicle we were interested in would be there Saturday.. Drive over an hour it wasn't on the lot, they didn't seem to care that we wasted our time, and that the salesman lied .. Would certainly think twice before giving them any business, plenty of other ford dealers who want to treat customers right... Edit the salesman just texted being an arrogant condescending jackass, I would strongly suggest you give your business to any other dealership as we are presently doing and purchasing a new Ford truck, and a better deal to boot

Paul Zanella

Great staff... customer service here is very good.. sales staff is not pushy and are very knowledgeable...

Shurie Lucier

My boyfriend and I went today to look at F150’s and talk about the financing and such. We dealt with Morgan who was extremely professional and friendly. He asked exactly what we were looking for and came back with 3 keys to trucks for us to look at and test drive. He explained some key features and then we took it for a drive. Once we got back, he took us to his office, offered us a beverage, and then discussed the cost and the deals and discounts that they have going on. I appreciated that he wasn’t trying to sell the most expensive truck on the lot, he listened to exactly what i was looking for and we stayed in that range. What was amazing too is that when we were going to leave he introduced us to a couple other salesmen so that we had familiar faces for when we come back, incase he wasn’t there. Soon enough i’ll be going to back to seal the deal on a truck!

Brett Lefebre

Excellent

Wayne Robinson

Woodstock Ford staff were fantastic to deal with!! Highly recommend this dealership!! Thanks for the great service!!

Anita Herrington

Everything was taken care of quickly and professionally and in a friendly manner. Thank you.

Adam Nancekivell

Fast and friendly staff they go above and beyond to make sure you get what you need done fast and done right

murray percival

Overall good experience with this dealership .. Only minor negative concern is the limited parking due to the size of the dealership... It would be great if they actually expanded. As for the product , not being a die hard Ford fan, I have been pleased with the performance of the truck to date. Only beef I have had is with the design of the front brakes which I believe were under sized for the vehicle. That I looked after . People are amazed that I tow a 32ft 5th wheel with it. Bear in mind this is not reflective of the dealership but of the vehicle itself.

Ronald Doyle

I made an appointment for lube oil filter for 9:00 a.m. included tire rotation. I was told at 9:30 the head no time to do the tire rotation very disappointing. But just for Oil & Filter = $72.15 Wow!!

Jacob Van Der Kooy (vandejake)

Fantastic service, knowledgeable staff and no pressure sales make it a joy to walk the lot and get my ford trucks serviced. Highly recommend this great location!!

Nuri Halil

Friendly staff and exceptional service every time.

Jeff K

It depends on who you deal with, different experiences with different areas.

Bill b

Efficient service and friendly people. Did a great job.

CECIL RIVET

Outstanding They now how to treat people right If you need a Ford this is the place.

Paul Evenden

Great place to purchase a vehicle. Andrew gave personalized service start to finish, found us the exact car we wanted for a good deal. Deb in the business office looked after everything efficiently. This was the second vehicle we have bought from Woodstock Ford and likely won’t be our last !

John D London

Prices are significantly higher then any other dealer. I highly encourage anyone dealing here to go get a quote from another Ford dealer. You won't be disappointed with the price from the other dealer.

Trevor Westerhoff

Cameron and the entire team at Woodstock Ford were very friendly and professional and did everything they could to make purchasing my awesome vehicle easy and enjoyable.

Philip Satelmayer

Very satisfying experience No sales pressure Very positive

Julian Morcos

The staff was incredibly helpful and got everything set up for me. I had a great experience buying from Woodstock Ford and I am already recommending them to all my friends and family.

Jacqueline Finlay

The staff employed at Woodstock Ford are so patient with us and appear to go above they duties to assist us with any issue we may have with our vehicles.

Kayla Dixon

If I could rate our experience as 0 I defiantly would. I received a safety test from this location. Our Safety test expired as of today. This morning I dropped my children off in Brownsville to make my way too school, I got on the highway and made my way, during my last lane change my car started shaking, next thing I knew my tire blows off my vehicle. I slide across 2 lanes uncontrollably, and watch my tire fly over the onto the other side. I personally felt as if this was my last moment. I was very lucky, even the police officer on site said I was very lucky, he than asked when I had last had my tires changed. I proceeded to tell him we had just purchased the vehicle and had a safety done at the Woodstock ford location. Even though I lost my tire, My car, I am thankful no one got her, but with that being said.. I could of died today, Someone else could of died today. More importantly MY CHILDREN WERE IN THIS DAMN CAR THAT HAD A SAFETY DONE BY THIS COMPANY.... and they could of been injured. We called, and voiced all of this and the woman had the audacity to hang up on us. She Was extremely rude and ignorant, did not care - said she spoke with the owner who also did not care.. And it speaks volume on this company. Unreliable, NOT SAFE, Make sure if you have a safety done here you have another one. We will be pursuing this through court, and have all paperwork. I will pray for all of you who work there and condone this kind of irresponsible behavior. I hope you understand the faults you have made.

Joseph Upper

Unbelievably friendly and efficient. I am very impressed with the service I received buying my new truck.

Dylan Moir

Amazing, friendly, inviting staff! Never a bad person to deal with no matter what department you're dealing with. Everyone goes the extra mile to take care of customers, whether it be a ford or any other make, this team will take care of you. Best Ford dealer around.

Brenda Campbell

Great dealership. Fair trade in and purchase price. Friendly and knowledgeable salesmen. Definitely recommend you look for your next vehicle purchase with Woodstock Ford.

Robin Heath

Had my 2016 Ford Edge in the service dept for a recall. I was notified then booked in right away to have it fixed. Woodstock ford went above and beyond, getting me home so I didn’t have to wait, as well as communicated the process so there was no fuss and zero inconvenience to me. The staff were very friendly, which is also very refreshing. I highly recommend Woodstock Ford. I will definitely return!

Patrick Melone

Purchased a new black 2018 f-150 Lariat. Decent selection of vehicles and found one of my desire however service was incredibly bad. Introduced to a fellow who was the manager called darrin. Came across as very professional and nice however he sent me to deal with another salesmen employee by the name of Camron. The fellow was very rude. He was a chubby short folk with spiked hair with a vey deceiving grin. This salesmen was very cocky. He didn’t respond to my phone calls. 2 times. Very disappointing. And when I requested a test drive he asked for 2 pieces of ID. And put me on a restriction on time. However, the deal was good. He looked after me financially. BUT, it took me several days to cope with the fellow. I had to argue and keep requesting better deals to finally settle on the right price. As if he kept trying to milk out every penny to the point he would take any price. Why not just give me bottom line at the first place ?? He would not email back. Nor return calls. As if this salesmen thought he owned and ran the dealership. Despite the price I got, I will never return and turned 4 other customers to other dealerships after this experience with this folk. This little salesmen made my experience very bad, however, after me arguing and getting my way with my correct, comfortable number figure price on the truck deal from the salesmen contacting the owner or manager and getting my way made the deal right but the experience VERY hectic and would never return. Overall; 4 star on price , 0.5 star on salesmen, 3 star on inventory and 3-4 star on manager and owners.

Dave P.

I would like to extend my thanks to Woodstock Ford Lincoln and in particular Kathy and Patrick in the Service Department. I was 5hrs from home on a Friday of the long weekend with a trailer attached to my F150 when the truck indicated it was overheating and went into limp mode. After checking on the temp of the motor (normal for the heat of the day) and the coolant level (full) I managed to get it the 10kms to Woodstock Ford. Kathy in service explained that they couldn’t look at the truck until next week. I explained my circumstances to her with the equipment I was there to pickup and the trailer I had and she was sympathetic to my situation and went into the back to see if there was anyone that could have a peek at the truck to help me out. Patrick came out with a code reader, cleared the trouble codes for the cylinder temp sensor and the temp gauge immediately returned to normal range and the truck was running fine. Patrick made arrangements to get me a code reader from a local supplier so that if I had trouble again I could check the codes and clear them. I managed to get my piece of equipment and return back North 5hrs without any issues. Glad for the Royal service I was provided by Kathy and Patrick to get my equipment and not be stranded on a long weekend! Thank you again!

Michelle Musgrave

They were very friendly and helpful

Eric Collins

Disappointing. Tried lowballing us on a trade-in offer (far below other dealerships).

Jessie Davison

If you’re looking for a new or used vehicle, go elsewhere. Staff are unfriendly, unprofessional, and won’t honour their safety guarantees. I purchased a used vehicle in July 2018 (safetied and certified) and was told I had 36 days of safety guarantee. Soon after I bought it, oil started leaking everywhere and the engine started making weird noises and fuel economy started dropping. After an inspection, it turns out the oil pan was cracked and the threads for the oil plug were completely stripped. It was also missing a gasket seal. The worst part is that the threads and crack were repaired and held together by shotty workmanship and work arounds instead of fixing the real problem. After contacting the dealership, I was told that “it was fine after inspection and no oil had leaked in their showroom, so it’s my problem”. Well no wonder no oil leaked, it seemed to be held together just long enough that I could drive it home without noticing any problems. To this dealership, certified and safetied means “an easy way to get an extra $300 from you”. If you’re looking for a safe and reliable vehicle, go elsewhere. Don’t give these crooks your business.

TERRY HOLTL

I've been going here for several years now and have found them to be top notch. There prices and service are very good. I also found them to be very honest. I drive a used Ford Ranger that was not purchased through them and still receive great service. Highly recommend.

Greg Davis

Really great car buying experience, highly recommend.

Emily Kiedrowski

I had the best experience with Woodstock Ford. They were all extremely helpful in everyway. I would recommend this location to anyone!

Doug Fraser

Very friendly and accommodating service department.

Riley Pettigrew

Patrick has taken over service and is making every right after a bad personal experience in the past.

doug mackenzie

Check out their prices first go shop elsewhere and I bet you they will beat any quote from another dealer

MY EMAIL

Great place to buy a vehicle. They have a large selection. Sales department people take the time to explain new features. They will find you anything you want. Service department gets you in as fast as they can ( always book an appointment ahead just like any other business:) they don't make you buy your vehicle and they certainly didn't break it but they will get it fixed for you ! They are very good at what they do and go above and beyond for people.

Robert Hawkes

By far one the best buying experiences we have ever had. We have purchased ten Fords prior to dealing with Woodstock Ford. We told Matt Roberts how we prefer to handle our car purchases and he was nothing but accommodating. Pricing on the new vehicles was excellent and trade ins were right in line with what we were expecting based on our research. In the end we got a fair deal with no pressure from Matt or Woodstock Ford. If you are looking for a Ford give Woodstock Ford a chance, you will be impressed.

Darrel Stubbe

Great service!

Brent Dunseith

The team at Woodstock for is very knowledgeable for both sales and service. Like everything however I find the service is getting very expensive.

Joel Rock

Tony the mechanic went the extra mile to ensure the job was done right a big thank you

Aisha Lyon

After service on my vehicle. They left my car window open overnight, & failed to call me to come get my vehicle for two days. After letting me know they would need it overnight initially, which was not a problem. You would expect a higher level of service for such a basic task. Call customers, and close their windows. Especially overnight it’s winter.

Bridget Rose

Great to deal with, and excellent customer service!

Bram Noakes

My wife and I bought a F250, our sales rep was Andrew. He was a great sales person and very professional and Laurie the business rep was also very good to work with and friendly. We would highly recommend Woodstock Ford

Mike Bender

Very Friendly and helpful staff. I had an issue with my F150 and they were quick to help me and get me on my way despite not having an appointment. Thank you Service!

Bevan Mason

Service .. Staff are awesome , I recommend this dealership.

elizabeth meyer

Great experience. love the car and service!

Kyle Radtke

Outstanding customer service!!!

Tom Dufton

Knowledgeable staff and pressure free sales atmosphere.

Wanda Whittal

Great.. they pick up my vehicle while I am working, that leaves the ability for them to do it if they are finished another customer earlier and they return it at the end of the day just before my shift ends. What great service. Thank you

Ryan Smith

Would strongly suggest another dealership

Joanne Van Boekel

I booked an appointment for a recall service. I was booked in for at least an hour, but it only took 30minutes. When I arrived, I asked the Service Co-ordinator if the service technician could install 2 sun visors which needed replaced on my convertible Mustang. It takes a special screw driver, which I don’t have at home, to take the few screws out and replace visors. This is a job that would literally take 10 minutes to do (max). She advised me that they would not be able to do it, since she didn’t have it scheduled in her books and only slotted me in for the recall work (which took less time than I was booked in for). She told me that I needed to reschedule another day to replace the sun visors. I’ve never been to such an un- accommodating dealership. I could understand if it was a big job I was asking for, but not to throw on 2 visors. I live out of town and it’s a big deal to get to service appointments. I’m very disappointed in the lack of accommodation, not to mention her snippy attitude with me.

Karandeep Singh

I had very bad experience

Ms Daisy

Can't say enough about the awesome team at Woodstock Ford. Just recently purchased my second Ford from this dealership...and both my experiences have been great. I had a lot of questions and concerns...made many phone calls and emails before I was 100% sure about signing on the dotted line. Cameron answered everything and never made me feel like a bother. It's a big purchase....I wanted to make sure I was getting the best deal for me. He took the time to explain all the features in great detail...made sure I was comfortable with the vehicle....and most importantly...the price. I truly appreciated the extra time he took with me. I never felt rushed into the purchase...Cameron was beyond patient with me. His knowledge of the vehicles and easy, laid-back demeanor made the whole process for me just that much better than any other dealership I've been to. Sometimes you just feel like a "number"...definitely not here. I've also since been back many times to the service department for basic oil changes, etc. and been met with the same sort of experience. Usually in and out fairly quickly and back on the road. Thank you to Cameron and his amazing team at Woodstock Ford. I will definitely be back for my third Ford....when the time comes.

Robb Mcclarnon

Terrible service in the service department. Mechanics can’t fix anything and every time I leave something else is broke. Apparently the lady at the counter says “Well it is a 2012” so I guess if your buying a Ford you better be prepared to get a new one every 7 years or less. Last time I’m in that place to get my truck fixed. Thanks for nothing Woodstock Ford. Also 700$ to fix my water pump.

Zoltan Dobsinai

I dealt with Matt Roberts he was efficient, knowledgeable, and understood what I was looking for. Timing and execution was flawless. I would highly recommend the team at Woodstock Ford. Great experience!

Sharon Weir

Very professional people. Trustworthy, which means a lot.

Linda Donkers

Woodstock Ford has a very friendly staff and always does excellent work at a reasonable price. They bend over backwards to meet your needs. I would not take my vehicle anywhere else.

Eric P

Very helpful staff

David Parsons

I love these guys so much. Mike from sales was awesome, was really chill and helpful and knew answers right away to our questions and said he would get back with an answer if he didn't know. Deb was a champ for getting financing done and went above and beyond to get the deal done. Service was really friendly too and took me in right away when I backed into a hay yard and popped my tailgate back in and were helpful on next steps. Couldn't be happier with my vehicle and service and would send anyone there right away with no issues or fear of anything. Go see Mike and Deb they will get almost anything done for you. Can't wait to visit again for something normal like an oil change.

Jenn Wigmore

Thank you Cameron for listening to my problem and Ross for taking care of my car and me! Best service departmemt ever! Great staff and amazing service! Thank you Woodstock Ford!

Sean King

Always get great service, and their prices are good

Sean Cassidy

Grate dealership , friendly ,professional , will recommend to friends and relatives .thank you

Jeep Guy

Great experience with Cameron graham he has always gone above and beyond to do everything he can to help.

Ron Leblanc

Great place great people awesome service

Tracy Litt

The staff at Woodstock Ford were so helpful and knowledgeable in the purchase of my 2021 Ford Bronco Sport. I wouldn’t think of buying my new vehicle anywhere else.

Robert Kuenzig

Excellent Service

Nick Miles

I have just recently purchased a vehicle from Andrew on the sales team. He was very polite and professional. They had the vehicle ready for me on time and with a full tank of gas. I've had nothing but a good time with the new vehicle in the last month of ownership. Hoping to have it for many more years to come.

Sean

I Bought a new truck here in June 2018. When I picked it up it was not detailed and had some dirt and a few scratches. They fixed the scratches while I waited and washed the vehicle. I was not impressed however; I accepted delivery and went home. Over the weekend I noticed dirt and grass underneath the vehicle on the frame and tire wells. Originally I posted on Google reviews my opinion without contacting the dealership which I probably shouldn't have. The owner of the dealership reached out to me on Sunday afternoon and offered to do whatever it took to make it right for me. It turns out that there is a lot next to the dealership where they store the overflow vehicles and that is why there was some grass under the truck. My advice would obviously be to make sure the individual washing the vehicles looks underneath them. I thank Cameron for his excellent followup and customer service. The gesture of him taking time on his Sunday afternoon to make a customer happy does not go unnoticed. Because of his follow up on his own time he now has a happy customer!

Rob Riness

Excellent service and professional staff

Dissapointed Ford Owner

Service department is terrible. You'd be better off taking your vehicle to Jiffy Lube to get a repair done.

Tanya

I want to Thank Cindy and Deb for the awesome experience I had working with them purchasing my new Edge..I would deffinately recommend Woodstock Ford to everyone. Thank you again for a great experience.

james ford

The assistant sales manager should think about another carer.He is a very disrespectful person.

Ellen Hook

Friendly courteous service

rick rose

Had my car serviced recently and it was done on time and with no surprises as promised and the accumulated points value paid for the service. Very pleased.

Tanya M

We received a great deal on our new Ford F-150 XTR. Thanks to John, there new salesman for the great service he provided and for working up a sweat searching the lot for the right truck for us! Highly recommend this location and our salesman.

Kenneth Lee

Longtime customer services excellent

Margaret Randall

Excellent service as usual. The staff at Woodstock Ford took care of my issue efficiently and courteously. Thanks.

Brett J

Completed online request to inquire about new truck, no reply , would have even appreciated an email saying we don’t want your business!!!

Mike Webster

Cam and the guys at Woodstock Ford are always so helpful. I've bought a number of car/trucks from them. If your going to buy a ford, make sure to talk to the guys at Woodstock Ford.

Craig Renkema

Great place to have my truck serviced. Visited parts department recently and was treated awesome by the staff behind the counter .

Jeremy Smelser

These guy really helped me when I needed it, appreciate everything they did. Thank you

ccgbilly

My 2017 F150 's electronics failed and the driver side window is stuck open, radio, heat, A/C, NAV etc... are not working. I called Woodstock Ford service and they said they would be able to get me in on April 25th (2 weeks from now). My window is stuck open, the temp controls do not work, I have a 3 year old who oddly enough still needs me to drive him places and I would like for him to be warm and dry during these drives ( I know, what a princess). I went to a local garage instead, hoping they could fix Fords problem, but unfortunately after 1.5hrs of looking, he said that he call Ford and they say it is not a warranty repair and it will require quite a bit of diagnostics work. I have actually purchased 3 Fords from Woodstock and will never go back. Good job on customer retention, and thanks for stepping up to help when a customer really needed it. You received 1 star, because 0 wasn't allowed. You make a faulty product and you won't even schedule me in to fix it. Put aside the fact that you won't cover it...smh Now I need to get a rental, find a dealer who will help and take a day off work to sort it out... sounds great, this should be cheap

Ashley Storms

Matt, Laurie and Deb and frankly all the Sales staff have always taken care of me. This will be my second purchase from this dealership and will not be my last. I tell all my friends and family what fantastic experiences I have had here and hope to continue to have. Thank you everyone, as always!

Rob Vorne

Andrew Kerr did a great job helping me get the truck of my choice and all the options I was hoping for! Amazing customer service! A+

Kathy McDermott

Great service!

Nadine Marcy

I can’t express how much I enjoy using this dealership! I have had some very bad car buying experiences in the past where sales people have talked down to me because I was a young female, tried to rip me off, etc., etc. However, Woodstock Ford was such a great experience! I never feel like the sales people are trying to rip you off or suck more money out of you. It was just a very fair and trustworthy experience. Additionally, I have had started using them for all my servicing needs. In the past I’ve been leery of using dealerships for servicing and oil changes and what not, because it always feels like it’s just an extra “sales push” from them, but Woodstock Ford has really earned my trust. It never feels like a sales scam, the appointments are always running on time, and my car always comes back in great shape and clean! Anyone who can help keep my 11 year old Ford Focus chugging along and in great shape are winners in my book! Everyone I’ve dealt with at the dealership is super nice and always make me feel comfortable – the sales people, reception, the service people… and I always have my kids in tow, and they never make it feel like a bother that they’re in there touching all the display cars and looking in them. It’s such a friendly environment. I will definitely continue to use them for service and if/when my Focus finally kicks the bucket (although it seems like that’s still a long way off at this point! The service is just too good), I will definitely be heading to Woodstock Ford to buy my third Ford! A big thank you to everyone at Woodstock Ford for making it such an easy and enjoyable experience to keep my cars in such great shape!

Glenn Ulrich

Dealership came so highly recommended that this purchase was done sight unseen by an agent. Well done Woodstock Ford!

Mark Oliver

Great staff and great service. Will definitely buy from them again!

Eric Fleurant

We bought a 2019 F150 in July 2019. Great experience. We’ve bought many vehicles over the years from different dealerships and this was by far the best we’ve experienced. We got a great deal and the dealership did not try to up sell us with things we didn’t need. No pressure, answering all of our questions and there was no need to haggle extensively The owner and his staff were great to deal with and I would recommend (and have recommended) Woodstock Ford to my friends and family. Give them a shot, you won’t be disappointed. Eric and Carolyn

A

We informed Cameron that we were on our way (from Mississauga, over 1h drive) to this Woodstock dealership to view a car, and and upon arrival, were greeted by a woman who welcomed us incredibly rudely and asked us "what are you here for" and responded "ok???" when we explained politely that we were there to see the car in the showroom and were meeting Cameron. Then we noticed a "SOLD" sign on the car we were supposed to be viewing. Cameron arrived (not a particularly polite guy), and told us that a deposit had been put on this vehicle "only an hour ago". Wasted over two hours of our time, 200+ kms on our prospective trade-in which we obviously drove to get an estimate on trade-in value, and gas money, because a salesman was incapable of sending a "sorry, the car has sold" message. Perhaps I shouldn't have expected more from a Ford dealership selling an Audi R8. :)

Jeff C

I have purchased many vehicle over the past 10 years at Woodstock Ford the staff at has always treated me fairly and looked after any needs that have come up in a timely manner. The sales manager Cameron does everything he can do to accommodate my vehicle needs and the salesman Nick although younger sure knows his product. The service department is top notch. Always a friendly greeting when I walk in the door and my vehicles are ready at the time we discussed. I would highly recommend Woodstock Ford to anyone looking for a new vehicle or to get your repairs done.

Don Gardner

Great service and friendly staff. Ralph was able to get my vehicle looked at in short notice. Will be bringing both my Fords here for service!!

Paulina Zelazny

Great people who treat their customers with utmost respect and professionalism. From sales to service to the business manager, they are a pleasure to deal with.

Brian McLeod

Went there for service once and they had car in and out in no time.

Emma Seymour

We recently purchased a new truck from Woodstock Ford and the process was seamless from start to finish! The sales and finance team took care of all of our questions and concerns. If you’re looking to purchase a quality vehicle from a dealership that offers top notch customer service, this is the spot!

damien correia

Woodstock ford is a top notch dealership, I have dealt with all departments and multiple staff members and they are all excellent. I never hesitate to send anyone over to see them whether it is for parts, service or a vehicle sale.

Peter Windrem

I bought a 2021 Mustang GT from Woodstock Ford & Mike Phipps was the sales person I dealt with. It was a pleasure to deal with Mike. He was very responsive to my emails during Covid-19 and was very honest and upfront with information. I had some extra work done to the car before I took delivery and all the work was done, the service invoice was accurate with what we discussed and the car was ready when expected. Morgan in Service was also very helpful and responsive. I was delayed a few days picking up the car due to weather and Mike offered to come in on his day off to make picking up the car easy and seamless. Thank you Mike, Morgan and Woodstock Ford.

Kyle

John took the time with me tire kicking. After quite a few test drives he finally got me into a Escape (Sport). So far I am very happy with the decision. We will see how the service department is afterwards (only did the free oil change so far and it was all good. Pretty quick for a dealership actually...)

Ryan McGuire

My mustang came back to me with scratches down the side. Not impressed to be honest because they never told me just ignored it... I would suggest another honest location... Went back again 3 months later, still the worst service in ontario by far

Michael B

To sum my experience up in one word, it was "SUPERB!!!" The staff was comical and sharp. Came in with an emergency repair(alignment popped out) a technician then became available within 15minutes. Fixed the issue in a timely mannner, a great deal of stressed was immediately dropped. And I was back on the in a FlASH! Be sure to check out and take a seat while you wait, in the "MURDED OUT GT350" in their showroom on your next visit!!

Peter Barrett

Service undergone without a hitch and in a timely fashion. Service people polite and friendly.

dan rose

Patrick and the guys are always great to deal with for all of our personal vehicle, and business vehicle needs. Fast and friendly service.. What more can you ask for!?

Kim Mayne

We needed help in taking care of our customer, Patrick ~ Service Manager willingly helped us & took care of our customer Keep up the fantastic service