Reviews of Woodstock Chrysler (Car Concessionaire)

Patrick Bodnar

The process of buying my new truck was made easier thanks to the helpful staff at Woodstock Chrysler. A big thanks to Paul for his help.

Angie and John Utting

Amanda was very accommodating and knowledgable. Great experience!

Albert Chavez

I entered this dealership about a month ago and I was deciding between the Dodge ram limited or the F150 limited, I was greeted by the lady in the front which I believe was the receptionist and she told me that somebody will be out shortly, I heard when she pages for two different people but unfortunately I waited over 20 minutes and never saw a sales person come out so that made my decision easier I walked out went across the street and now I have my new F150.

Jessica Harvey

Our experience with Rick in purchasing our new truck was nothing short of perfect. He was so knowledgeable, and helped us get the very best value for our trade in. We are very happy with our purchase and would recommend Woodstock Chrysler to anyone looking to purchase their next vehicle!

Meghan Dohey

Our usual saleman who we puchased multiple vehicles from retired so we decided to give a dealership closer to home a try. Phill did not disappoint. He was friendly and knowledgeable and we will be sure to return when its time to purchase again. The only reason for 4 stars instead of 5 is that we waited a substantially longer time than quoted for our new RAM 1500 to arrive. This frustration was beyond Phill's control and the shortage was evident in the near empty lots of many dealerships but still a frustration nonetheless. We appreciate all that you did for us Phill. Jamie was also fantastic to work with and on pick up we also spoke with the GM who really took pride in ensuring customers left happy.

Dave B

Just bought a used truck. Everyone was very helpful and friendly, no pressure, good information and straight dealing. Amanda and Jaime were great!

Winston Alexis

This place sucks when in with my wife and kids to buy a 2017 Durango GT... I ask the sales lady for info about that vehicle and possibly go on a test drive, she give me a dirty look then proceeds to tell me she busy and come back later??... don't even waste your time shopping there just go a cross the street you'll be so thankful

James Baadsvik

The staff at Woodstock Chrysler were great to deal with. With the snow season approaching I didn't have much time to find more trucks for my fleet. With the timeline that was given, the new GM and crew exceeded my expectations. I will be back and I highly recommend them.

Ron Whitehall

Most calm and collected staff I've ever seen in a dealership. Very helpful and easy to deal with. Good job, everyone.

Lish Hummel (Pocketful of Zing)

Amanda was such a great help as we searched for a van! Friendly and very accommodating; even with a rambunctious toddler as we signed all the paperwork!

Canadian Southpaw

Very happy with my experience! Jamie and Amanda did an incredible job they worked hard and fast and got me only the best for me and my family! They got me into a pick up truck that I’ve always wanted. I would recommend Woodstock Chrysler to any body. You guys will see me again in the future! Thank you so much for getting me into a brand new fully loaded 2021 Dodge Rebel! -Matt Norris

Just Gerald

Friendly fast.

Katherine Campbell

Woodstock Dodge's service today on my Ram was outstanding. My partner and I purchased a brand new 2019 Ram Classic from a dealership in Hamilton a month ago, after being treated poorly by their service department and told nothing was wrong, Woodstock Dodge took us in immediately. They were able to fully diagnose and fix the issue within a completely reasonable time frame. Cie took the time to answer all of my questions and concerns. Overall 10/10 experience and we will be back. Thank you thank you thank you. :)

Josh bisson

People are great there very friendly and helped me get into the vehicle i needed

Chris Costabile

Paul made our experience very positive. We love our Jeep!

Sara Morrison

After 7 months of searching for the perfect van for our family, we finally found it. Paul Long helped us out so much. Answered my million questions, he was not pushy at all. We had that experience at other dealerships. He broke everything down for us and didn't make things complicated. He was very professional! I would definitely buy from him again.

Sam Maximum

Amazing experience purchasing my vehicle from this dealership.

Miranda Fox

Jamie was amazing, his job isn’t selling but when we came in he took us on walked us through the whole process, worked with our time frame! Thanks Jamie for going above and beyond!

Ashley Nicholls

Randomly checked out the lot seeking a van, they were not pushy and we decided on our own to test drive and purchase a used caravan. They were informative and gave us all our options and quickly had us behind the wheel of our new van! There was an ordering error for our winter mats and right away they corrected it and re ordered us the correct ones! Very pleased with the staff and overall experience!

Chas D

Purchased 2 trucks here through the years, both sales people assisted in sourcing exactly what I needed in both vehicles. Unfortunately they both no longer work here, no fault of the dealer far as I know. As for recall and warranty work, Matt and that beauti lady at Service have done a fine job every time. Would def. purchase more vehicles here.

Ken Hastie

Jamie and Ron were great to deal with. Glad I chose Woodstock Chrysler to buy my new RAM

MaryBeth Clifford

We were a random walk-in on a Saturday morning and Amanda did a great job asking questions to find out what our goals were to help us with our decision making process. She took the time we needed and had great suggestions and information that helped us get to our purchase decision.

Lori Yeo

Just bought my second Jeep Cherokee, easy peasy transaction. Rick, the General Sales Manager, is knowledgeable, friendly and incredibly helpful. Thank you Woodstock Chrysler for my new Jeep!

Juan Patricio Gonzalez

I just want extend my gratitude to team Woodstock Chrysler in special to Amanda for their professionalism and great customer service when it game to purchasing my new Ram. They were honest, transparent and met all my request. I would recommend them to anyone and I look forward to future business with them. Thank you!!!!

ROBERT IRVINE

This Dealership is an absolute WASTE OF TIME. towed to dealer for a simple flat and they cannot even find time to get a lock nut off? service coordinator is useless and even tried to tell me she did not have an email to her manager then smirks over the phone. DO NOT GO TO THIS DEALER. COMPLETELY INCOMPETENT AND NOT CUSTOMER FOCUSED. Check the overall score of under 4 stars. There is obviously is an issue with this dealership

Henry Brink

I bought my 2017 Ram from Amanda, she was very helpful, knowledgeable, but not pushy. Gave us a few similar options of vehicles, but knew this was the one we wanted and did everything to help us get it. I would not hesitate to return to Woodstick Chrysler in the future!

Angela Bender

They were so helpful and understanding working with us. They really are an amazing group of people to deal with.

Lori Peixoto

Great service, awesome sales team (Amanda), and the best vehicle I’ve ever owned. Thanks for helping me into my new Jeep!

Paul F

Where to start, Took my truck in to Woodstock Chrysler and long story short got charged for work I did not authorize they quoted me to change my fuel actuator ( the part would be in the next day ), a week and a half later I call and they tell me that they are just finishing up my truck. I ask what my bill is and get told the price which is $3000 over the quoted price. I ask why the price is so different to what I was quoted I get told there must have been a communication error that they changed my hi pressure fuel pump. So anybody dealing with Woodstock Chrysler should get a written quote so you don't end up like me screwed over !!!!

Vincent Beaudoin

I was on my way back to Windsor from St. Jacobs which is north of Kitchener .As we left the area my 2016 Jeep Cherokee started miss firing and the engine light came on.I had my wife and two friends with us and was at a loss to know what I should do.My friend went online and got some information on what to do under these conditions which was to pull over and call a tow truck .I didn’t want to do that being so far from home. We called the nearest Chrysler dealership which was in Woodstock and asked for advice. She said if the engine light is not flashing steady, try an make it here and we will diagnose the problem. They found a faulty coil on #4 cylinder and worked to replace it right away. I was overwhelmed by the courtesy they paid us by fixing the problem so we could continue our journey home. I thank God for people such as these and pray that He continue to bless their business.Thanks again Woodstock Chrysler!

mark moyer

Great experience purchasing my 2018 Ram Rebel. Phil and Jamie were very accommodating and gave me a great deal on my trade-in. Glad I made the switch from Ford.

Bev Mcclintock

I was looking for another car and my daughter and son in law told me about a kia at Woodstock chrysler so I went to look at it and Amanda was the sales girl she did a great jop at getting it for me and I'm so happy with it thank you so much Amanda for all your help .???? bev

doug mackenzie

Very knowledgeable sales people .No pressure at all .Lots of selection .

Denise Dolson

Always helpful, great sales and service team!

Mark Struthers

My wife called for a service appt. For a recall as well as a warranty inspection they were so rude to her both a man and a woman saying that chrysler doesn't do inspections without a charge that's fine we never asked to get for free. Trying to book the appt. Seemed like they didn't want the business and very rude about it. As well about 2 years ago my truck was towed there because I got a flat and couldn't get my spare down it was in there for 3 days for that simple 10 min job then they never even fixed the broken part. You have lost my bussines for good and the $50000 sale of a new truck! Remember your bussines is customer service I think you forgot that!!

Hillary Young

I had such a great experience. Everyone was very friendly and knew cars. I love my new car that I got for such a great price. Cant wait to tell my friends and family. Thanks guys!

Alan Frechette

Great buying experience, Rick was amazing from start to finish, the dealership itself is veryclean and welcoming. I highly recommend this dealership for buying or servicing your vehicle great job guys!!!!

Julie Cullen

Sales person was great .. no pressure and good knowledge of product

Chris B

Had a great experience, Amanda was very helpful as she was able to locate the exact vehicle I was interested in. Definitely will be using Woodstock Chrysler again for future purchases.

Eric Carriere

Disrespectful and Dishonest. Insulted for trying to negotiate and save some money. A simple and respectful YES or NO would have suffice, didn't need my offer to be criticized and picked apart. Apparently they are 1 offer deals only, counter offers are not allowed or expected. Purchased several vehicle there before, never serviced my vehicle elsewhere in well over 10 years, was not expected to be treated in such a manner. Do not recommend.

Stacey Stafford

Amazing customer service! We told Ron what we wanted and he more than delivered! We are very happy with our 2021 Dodge Ram 1500 Sport ????????

Mitch Beck

I was very happy with the customer service I received today while I was Woodstock Chrysler purchasing my new Dodge Ram. All of my questions were answered and I was shown how to operate all the features on my new truck. A must with today's technology. I didn't feel pressured at all and I felt very confident in giving them my business. I would recommend them to anyone looking to purchase a new vehicle. I can't wait to pick up my new truck!!

Ali Camp

I saw a truck they had posted for sale, when I called to inquire about it they said there was a "mistake with pricing" which was $10,000 difference and wouldn't honor the price as advertised. I was willing to drive 1.5hrs just to get this truck as it is a dream truck of mine. As a customer, that is very disappointing to hear but also embarrassing for the company, makes you think how they run business over there. Unless they are willing to sell the truck at advertised price I will not recommend them to anyone. Poor customer service.

Christina Kotiuk

We recently purchased our first Dodge vehicle from Woodstock Chrysler. We dealt with Amanda and Jamie and had nothing but a positive experience. Amanda showed us the Dodge Caravan and we were able to negotiate a fair price with the deals that were already available. She was very knowledgeable and in no way did we ever feel pressured to purchased. Jamie was efficient in getting all the paperwork ready for financing. Both were great in communicating with us through the process and knowledgable in both their fields. They kept us updated with anything we needed to know or bring to the dealership and this was by far the easiest car purchase we have made to date. Thanks!

Simon Pach

I just picked up my brand new Ram Sport. Phil and Jamie were an absolute pleasure to deal with. Very personable and accommodating. When there was a little snag in something Jamie saw to it that it would get resolved very quickly even though it was his day off work. Phil gave me a great deal, he was very easy to talk too. They both made every stride to make this happen for me. Thank you for all your time and effort I would gladly shop at Woodstock Chrysler again. I fully recommend this dealership to anyone.

customer service

Excellent service, would definitely buy from them again.

Andrew W.

Just bought a 2021, Ram 1500 Laramie and I absolutely love it! I mainly dealt with Phil who was extremely easy to talk and get along with. He went over and beyond making sure I was taken care of and was not rushed or pressured into a purchase. I also dealt with Jamie and Rick who were great. All three were professional, refreshingly honest, and knowledgeable in their fields. They all collaborated together to answer my questions and move things along smoothly, along with get me a great deal. In addition, I was pleasantly surprised the day I picked up my truck and they unexpectedly corrected a small dent that I even used to negotiate the price. Great experience and customer service all around!

Trevor McKenna

Have had limited interaction with this dealership but have dealt with Derek in parts/service twice now and have had an excellent experience both times. Kudos to Derek for providing true customer service; you don't see that much these days. I will be making this my "go-to" dealership accordingly from here on.

Murray Mcisaac

What a great experience. Got every question I had answered about Jeeps......thanks Ron Roberts

Beth Little

Extremely rude to my mother. Sent her to London where she was told she was given the run around and they could service her in Woodstock. Absolutely horrible staff, if you can't offer a service, you can still treat the customer with some human decency.

Anne U

No nitro for tires. No detailing of vehicles. Snotty staff in service. Sat outside 25 mins. waiting to drive into service. Phoned service told to come in. How are you suppose to know when it says drive thru service. This will be my first and last time here. Next year buying a truck it won’t be from here. How long does a oil change take with a appointment time???

Melissa Marks

We had a great experience at Woodstock Chrysler. The team listened to our needs, pointed us in the direction of the truck that we were looking for and did not try and over sell us on unnecessary products. Amanda and Jaime met all our needs and were very helpful along the way. When we picked up our truck, they showed us al the features and set up our phone with the UConnect. Overall a great experience.

Joanne Deamone

Great experience with the service department. Darlene went above and beyond!

Jason Bullock

Several years ago I visited this dealership. I did not experience a good customer service vibe from this location. Recently I chose to visit this location again since I really would like to give the local folks a chance to service me. Second time round I can tell you that my experience was 110% better. I had the pleasure of meeting Amanda who not only provided me with solutions to my requirements but was extremely customer focused. She change my whole perspective on how this dealership operates. I will be frequenting this dealership for all my servicing needs along with considering dodge again for the purchase of my secondary vehicle. Thank you Amanda!

jaymee houle

Ron & Jamie were great to work with, all my questions were answered timely , deal was done as it should, no wasted time, both professional, pick up of vehicle was A+, I am from out of town and for sure will be back when its time to upgrade. thanks again. Jaymee

StigsCanadianCousin

One star for friendly service - but then again, what con-person doesn't come across as your best friend? Don't waste your time considering buying a vehicle from Woodstock Chrysler. There are lots of dealerships with integrity in SW Ontario. Go to one any those instead. If you go there despite my advice, then the phrase "BUYER BEWARE" was never more appropriate. Ask every question, get everything in writing. Don't trust "the friendly small town dealership" to have your back. Because they are out to screw you to the floor. That's my experience, anyway. Good luck, if you decide to go there anyway. Purchased: 2012 Dodge Grand Caravan.

Glenn Knight

Time passes......things change, and then you move on.

Jessie T

Worse experience EVER!!!! The redneck sales person that we just dealt with judge my husband and I b fore we even walked through the doors.... we were there looking at trucks as we are in the market but have grownup in a GM family. He started off by just rhyming off all the trucks they have instead of showing the difference and what was available... I had to ask to see the trucks.... and then when he did take us out he acted like we were wasting his precious time didn't bring keys so we could see inside and just stood there putting down our car we drive now. So basically I don't know how that man is still a salesman he never even introduced himself nor asked us out needs and wants and he treated us like nothing's!!!!!!! I think we will stick to not only travelling 2 hours away for the best salesman EVER Larry But we will be sticking to GM!!!!!!

Rebecca Sparks

Amanda was an absolute joy to work with. She found me an awesome Jeep right in my price range. This is the second vehicle I’ve purchased with Amanda and will definitely trust her again to help our family!

trish van arragon

Bought a 2021 ram warlock and couldn't be happier!!! We dealt with Rick, Jamie and Phill and their level of professionalism and helpfulness was top notch! We will definitely purchase from this dealer again!!

chantal berkhout

DO NOT COME HERE for service!! It’s not worth the risk to your vehicle or personal/family safety. I took my vehicle into this dealership for a safety recall for a part that has become known to catch fire causing a huge safety concern. After being told on the phone that all vehicles are having this part replaced this dealer tried to tell me my vehicle did not require it. They misdiagnosed my vehicle as having a replaced engine, and it never has. They said because the engine has been replaced it does not require the recall. After checking with another dealer not only has my engine never been replaced but my vehicle definitely required the part and recall repair. This dealers service department was careless and negligent in diagnosing my vehicle and I do not recommend anyone take their vehicle there for service

Kim Mannella

Amanda took excellent care of me for the purchase of my Grand Cherokee, Jamie was a gem for financing and Cie takes great care of me in service for oil changes, winter tires etc!

Rob McIntosh

Brought car in for a safety inspection. They charged for a brake service with no estimate or approval and refused to release the vehicle without payment. They said an incorrect phone number gives them approval to make unauthorized repairs. Also they try to charge a $200 fee to transfer a warranty from one owner to another this is a made up fee by the dealer.

Barbara MacPherson

Ron Roberts is a great guy!! He’s extremely knowledgeable and very accommodating. I highly recommend!

Patrick B

Awesome and non-pressure environment, highly recommended!! Had a previous bad experience at another dealership, but our experience at Woodstock Chrysler (thanks Phil!) renewed our confidence in the used car sale process. Phil and the staff were very transparent, informative and helpful from start to finish. Thank you so much, we love the car and hope to come back in the future!

Steve Hayes

We had an amazing experience with Phil at Woodstock Dodge! He made our whole interaction seamless and enjoyable. Very laid back and not pushy at all! Felt like what buying a vehicle should be. Shout to Jamie and Rick also for all their help. You guys have an awesome team!

Amy Garland

Best vehicle buying experience! No pressure, great deal, understood our needs and beat the competition! Thank you Amanda L.!

Adams K Ryan

Without going into too much unnecessary detail. I will say that every bad review on this place is bang on. The shops customer service has been the worst of any Ram dealer out of the half dozen or so in the province of Ontario that I’ve had the pleasure of dealing with (and there are some great ones). You can sense it from the moment you walk in that it’s not a positive work atmosphere for the employees, no one seems happy there, that was the first thing I noticed second to the fact that the lot was empty and void of any other customers but myself. Any good dealer is busy with hustle and bustle, but it’s clear to me they have a history of screwing over customers. Let’s just say they wouldn’t know integrity if it was stamped on their foreheads. Screw me once, shame on you, screw me twice shame on me. But there will be no chance for a second opportunity, that’s my guarantee Do not go here for service

Breanna Bohannon

Ace was a great help with our new purchase, definitely a no hassle environment. We will definitely be back to buy from him in the future!

john gossier

Great vehicle and service department excellent

Thomas Clayton

The team at woodstock chrysler was very helpful with the purchase of my new pick up. No pressure sales and great incentives. Super happy with my purchase and will go back when the time comes to buy another!.

Josh Bigras

I've had my truck in for service here several times and each time dissatisfied with the service, today I brought my truck in on my own time for the dodge cruise control recall and while it was in I asked if they could adjust the parking brake while it was there, I got a call shortly after dropping it off saying that the cable needed to be replaced and would cost over $200 to do so, so I passed and said maybe another time when I went to pick up my truck from the recall I was informed because I had them look at the parking brake cable I would be charged 51 dollars for a diagnosis fee which is ridiculous. They did zero work and the parking brake cable takes literally seconds to look at, this was the final straw for this dealer I wont be back. Edit, just got home and decided to look for myself and as I thought there was a adjustment bolt under the driver's door, tightened it up and the parking break works perfectly. Don't believe everything the dealers say ask questions get second opinions they stole 51 dollars from me but didn't get the 200 they where looking for. Discolouration on bolt is were it was to where I tighten the nut in to remove the slack.

Chris Stafford

Ron Roberts @ woodstock chrysler is hands down the best . Not only at making you feel comfortable, his humor and class makes him a 5 star . Also side note huge music buff . Ask about that

Ashley Bell

great experience very friendly staff!

nandi shabazz

I had an excellent experience at this location. My service was handled by Steve and truck was worked on by Sam. I loved the video Sam did of my inspection, which left me feeling more confident in the service. Steve was also very welcoming and helpful. 10 out of 10 recommend.

Melissa S

I FINALLY got the vehicle of my dreams!!!Amanda Dolson was incredibly pleasant and very educated about all of the vehicles I test drove and helped me pick exactly what my family needed!! Thanks Amanda!!!! Sorry I was SO picky!!

Robert Johns

Just purchased 3 trucks for our business. We had the opportunity meet and deal with the New general manager Mike. Needless to say we will be back. His attention to our needs we’re bang on. Great Job Thank you for your help!

Jim Jacob

I have visited many many many dealership in past but NEVER ever came across a great professional sales man like Ron. He was ABSOUTELY the best, no usual car sales man gimmicks, no drama, no push tactics - a very straight forward utmost PROFESSIONAL person. From bottom of my heart, I thank you Ron and if I ever buy a Chrysler vehicle , that will be from the Ron! You earned my respect, thank you!

Pamela Anderson

Coming to Woodstock Chrysler was the best experience. I had been to several places shopping around for what my family needed and I can't say enough great things of my experience with Paul. He was so personable friendly and very informative. I will definately spread a great word. I've never felt so comfortable with a salesman.

Turner1281

Great experience with Amanda at Woodstock Chrysler. My wife and I both got new cars and liked Amanda so much we then referred my mother in law and aunt who each bought used cars.

Glenn Bowman

It hasn't been a good dealership since Lee Lockwood owned it a few years back. Bought 1 truck there years ago and vowed I would never spend another dime there. It's also funny that the owner doesn't reply to the poor reviews

Robert Soltowski

I was quoted a price for a break job on my caravan and was told the parts would be a few weeks. They assured me the price would be the same as the quoted price. I had the breaks installed this morning with the price reconfirmed. When I picked the van up it was $80 dollars higher than they said. Because they never printed me out a quote I had no grounds to stand on. Since the new ownership the dealership has continued to become worse with each visit. I will not be returning ever. I you choose to do work there, make sure you have a quote in writing. I was also told that it was going to be $200 more than the quoted price, but they were able to save some time. Lol what a joke

Daniel Shields

I work overseas and own a 14 Jeep Grand Cherokee. While my wife was driving it 1 day in the winter the coolant temperature warning came on. Sent my wife into this service department. They charged for an inspection, inspection report oil cooler needs replaced (common pentastar v6 issue) and radiator needs to be replaced because they saw coolant around the tank. Being cautious, authorized only oil cooler replaced, and pressure test of radiator. Dealer service advisor calls wife after replacing the oil cooler, and now says that they can get it to bleed to the cooling system, most likely now the head gasket is damaged and needs replaced!!!! Dealer then calls back a few hours later and tells her that it was just air in the system and it’s good to go system was pressure tested and all is good. Wife proceeds to pickup vehicle and another service advisor that has not dealt with the vehicle now proceeds to tell my wife that the radiator is cracked and must be replaced right away or she will damage the engine. It’s been 2 years now, and the supposedly cracked radiator has never been replaced and has no leaks.

paul hunter

Ron and Jamie gave us quick and friendly service, and didn’t miss a beat when we had questions. Even kept the kids occupied while we signed paperwork! Definitely get in to see them if you’re in the market for a new vehicle.