Reviews of Gord Anderson Automotive Group Inc (Car Concessionaire)

ecomargine

I bought a Hummer H2 years ago. I’ve been replacing parts as they wear. Mostly trim and interior. Great parts counter and staff. Always helpful

Frank Rostirolla

Always treated right, like I'm part of the family!

Katharina Banman

Love this place

Sheik Donnybrook

great service

Tia Johnston

Awesome car salesmen. Jerry and jeff are both recommended to anyone looking to get some new vehicles!

Trishkill Rocker

Awesome service :) highly recommend!

Morgan Bartlett

Staff are always friendly. Service is great. I continue to deal with Andersons even though it's out of my way.

Amy Miller

Absolutely stunning service. Was at the collision centre. Mike was fabulous and super helpful. Took great care of my car and even washed it after it got serviced and repaired. Would recommend to everyone to get repairs done here

Nicholas Willis

Great fast and friendly service. Would recommend highly. Thanks Anderson's.

John Allan McKay

Ok

Richard Stephens

Hi Bob, What a cool surprise I found in my mailbox yesterday. A 'mini-me' yellow corvette with fender stripes! Thank-you, Bob Porteous, you really made our day. Your dedication to your customers is second to none, and because of your exemplary service we will always come back to Anderson's Chevrolet. Just a short, fun drive down the 401! Cheers, Rich and Caroline, proud owners of a beautiful 2012 Yellow Corvette coup with red fender stripes, and a new 'baby,' which now sits happily upon my desk!

Randy H

Excellent dealership! Jerry made my purchase a great value. It took half an hour just to go over the included extras on my new car.

Melvin Paul

Good service

Jane McCarty

They all are very courteous, friendly & get the job done. They check with you if there is more to the job then they first thought. They also make sure you get a ride home & picked up when your car is ready. All in all they are a great team .They know me by name & address me by name whenever I take my car in for service.

Chris

Service was ok, nothing to write home about but they are more expensive than other repair shops locally

Makayla Ross

Great customer service and they'll always make sure you're taken care of. Love the free oil changes with their cards as well, and they always apologize if it's taking awhile to be done. I believe I dealt with Marty from the service department, great guy!

Cruzer 250e

No pressure sales. Lots 2 choose from!

Luigi Rostirolla

Do you want to be treated with respect and fairness? Then go here to buy a vehicle or get vehicle service. The staff are very friendly and easy going. Small town charm. The showroom is clean with a nice waiting area with free coffee, tea, water and cookies. Lots of vehicles in stock, new and used. Go to their VetteFest in June!!!

Mike Kitchen

Service experience was ok, have been getting my 2015 Silverado serviced here since I moved to Woodstock last year.

Carol P

Sales person & counter clerks were a very nice, but the new truck was provided with less than 1/4 tank, was charged a year's worth for the plate, but the sticker was less than 4 months. Went to service a manufacturer's defect on the door while also getting a oil change and got charged for the warrantied part. I won't be dealing with them again.

Jeff Almeida

Good fast service

Rebecca Blancher

Kind, no pressure service!

Robert Deveau

This is one of the two places that I will take my vehicle. Professional service and always solid work

Josh Averink

Had to get a key cut for a customer, got key cut in a fairly timely manner

Fishing Livestream

Great parts dept! Thank your the great price !

Jonathan Weaver

Very limited truck selection ( 2500 / 3500 ) Rep was polite enough

Katelyn Lassel

Jerry has been dealing with my family since I was 6 years old... The staff, the prices, deals, atmosphere, have always been great! This is my second vehicle with Jerry! Love it!

MM Justason

Very friendly and helpful

Ken Cook

Lady greeting at the front desk very pleasant and a guy she called Digger was very nice and got me to where I needed to be. Good experience. Thanks

Bob Stark

There is no better place to deal anywhere !! The people and the service is number one !!!

Jennifer Petras

Will not take my car anywhere else. Great customer service.

Yoanella Blanco

Very good service and shuttle provided while they work in the car. Appointments are quick too.

Chintan Mavani

Too costly for body work, And they estimate you too high so you give them authority to use your insurance claim on fake storylines to repair minor damage or correction. They estimate me $1600 to $ 1800 for just 4 inche scratches (done by sharp object) on both side of plastic bumper and there was no body damage or repair work. In that cost I can probably buy 2 new bumpers. They told me that they will claim estimated amount from insurance company you just have to pay nearly about $150 labour charges. I can't believe that they use fake way to steal money from people. I took appointment in Brampton for same work everything done in $190 + tax.

Eric King

Very pro...paid attention to the what was to be done to the vehicle...free shuttle home...driver pro and friendly

Frank Barlow

Mac was very helpful and made buying a car easy . Not sure if I got the best price but everything went very smoothly. I would recommend shopping at Gord Anderson Chevrolet.

Kris Rogers

My mother, girlfriend, and myself have now all purchased vehicles from Jeff Bowman at Anderson's GM and every time it has been a fantastic experience. From making us feel comfortable and welcome to ensuring we knew everything we needed to about our new vehicles, Jeff was an absolute rock star. Thank you Jeff, we WILL be back for our next car!

Allen Neff

Bought my last 3 vehicles here and it's the only place I go for any service work. Top notch service every time.

Heather Rich

Always friendly and helpful

Josh Hunter

Very nice customer service and when I bought a new car and my tire sensor went off the next day with out an issue then replaced it and had me in and out quite fast

Steve I

Positive experience both times my family has purchased from Anderson. Will continue to see Jeff for our new vehicle needs.

Mick Murphy

Awesome service. Thanks Jerry A

Eustathios Kytros

Cool

Alyssa Humphrey

Unfortunately after a crappy year in dealing with Anderson GM on a variety of issues pertaining to my 2014 Cruze, I decided to book my routine oil change with them for 8:30am. I commute to Waterloo, so I was hoping to be in and out relatively quickly. At 9:50am, I was wondering what was taking so long when a gentleman from service came to ask to speak to me - I assumed I was getting my keys and would finally be on my way, but that was not the case. He admitted that they hadn't yet started the oil change on my car because the vehicle ahead of mine in the 8am appointment slot required a full maintenance, tire change, etc. Why they waited an hour and a half to tell me that is beyond my own reasoning. He apologized for the inconvenience and they booked me in for the first slot next week. He offered to cover the cost of the oil change (~$65), which is the only reason this is getting two stars instead of one. I wasted 1.5 hours this morning, and will have to sit through another however long next week for my actual oil change.

Michael Fletcher

Great service.

Dean Gibson

Great sales and service. I'm a repeat customer and will continue to be!

Joe D

Purchased a brand new truck at this dealership just over a year ago, with the purchase I received 4 "Free" oil changes ( I take it to get buyers on to getting their vehicle serviced at the "dealership"). Well toady would have been my 4th free oil change and it is the same consistent poorly managed timing! I always have had an early morning appointment and arrive 10-15 before the appointment time and everytime I've waited at least 45 min past my appointment time for the tech to take my truck in. I know they offer a shuttle service, but that doesn't work well when I have a 2 year old with me! If you want timely service, Anderson's GM is TERRIBLE if not the worst dealer I've experienced. Sure the service personnel are nice, but to be consistently very late for 4 consecutive service appointments is Very Poor business! I'll be taking my truck back to my local mechanic even with a few oil change outstanding. At least I know my mechanic can keep on some kind of a schedule!

Lucia Rostirolla

Friendly and knowledgeable staff

John Stanley

Just bought my new car here, staff were friendly, and my experience was very plesent. I would recommend this dealership if you are looking for a small town feel, with big city inventory.

G Mail

Better places to deal with.

Traci Robinson

I had my car detailed today and I am so impressed with how it turned out! Looks amazing and smells fantastic. Got all the salt stains out plus some!!!! Great job! Will be back to get it detailed again!!! 5 stars!

H.A.F. Motorsports

Great service!!

Michael Rivait

Brought my Cadillac CTS Coupe in for a window regulator replacement (window control arm would not go up or dow). Along with this service was on oil change. Waiting 2 hours in the waiting room for my vehcile, I get told they have shattered my window while doing the repair. They checked their gm database for a replacement and there wasn't one in Canada. They then said they had to order an aftermarket window and they need my vechile as it was in pieces. I had a tire appointment in Windsor the next day but that didn't seem to matter. 2 weeks later they tell me the window has arrived but it's aftermarket, and now needs to be tinted. Days after that I finally get my vehicle, it's been 3 weeks at this point. The inside panelling to the door was not put on properly, constantly rattling. Shards of glass come out to this day (it's been almost year). With the oil change ! They left the plastic underbody paneling off with my underlay touching the road. I went back and they acknowledged they messed up here and replaced it free at cost. Again, more of my lost time waiting, plus driving there for my appointments. I paid full price for them smashing my window, keeping my car for 3 weeks plus my time waiting for them to construct whatever damage they did to it. Would highly not recommend this dealership, my dream car is not the same. The picture is when I enjoyed driving the car.

Oxana D

Friendly staff. Great service. My SUV was fixed in no time. After repair y car (including mats and rims) were cleaned and polished. Awesome job .

a a9

Thanks to all in service who helped..top notch service ..Special Thanks to chris has well ..

Pat Roy

Great people..very friendly...always trying to please

Heather P

Looked at some of the used vehicles. Several to choose from. Never spoke to a sales person.

MD Liedtke-Goegebeur

I limped my Silverado there from the 401, 2 hours from home. Only needed an idler pulley, they couldn't be bothered to help get me back on the road. Parts counter was closed and his effort was zero. Good thing there's a Parts Source around the corner, with an amazing employee named Tibor. He stayed after closing and loaned us tools to get us back on the road. I will never forget the lack of care and service we received here.

Matt Clifford

Jerry achionie was extremely helpful and patient on my purchase of my 2019 trail boss. Highly recommend talking to jerry. Very friendly. Thanks jerry!!

linda rogers

Just purchased my first Kia and Neil took extremely good care of my needs and wants, hopefully the long road is as good as the start. Thank you!

Raj Nava

I just bought my new Sierra from Anderson GMC. WOW, what an awesome experience. Pls go see Jeff Bowman, he was excellent! I bought my truck over the phone. Jeff was that honest, clear and easy to deal with that I felt very comfortable buying my truck over the phone. I picked it up yesterday and it was great. Jeff explained everything, gave me the best deal across many towns, and trust me I shopped around. Overall a great person to deal with. And a great dealership to trust and deal with. Thanks Jeff!

Ray Keburis

Excellent fast service. Very friendly and courteous.

June Jagers

Dropped off car after hours, the parking area was not well defined

Shaun Sommerville

Repair looks great

Tammy Rollinson

Quick, easy and affordable!

Christopher Strasser

Bought a 2021 chevy equinox from here a couple months ago been nothing but issues from mirrors and camera glass cracking, over oiled door panels leaking into car, oily substance dripping from sunroof area onto seats, is equipped with auto emergency breaking which has activated with nothing around me while on the highway. horrible customer service and just completely unprofessional vehicles quality is just garbage and when you make a complaint they just say oh we have never had these issues so must be just you. Then do nothing about it.. you have been warned never buy a vehicle from this establishment.

Jon Elliott

When you see something you like

Adam Giberson

Terrible dealer ship! They sold me a pile of warranty junk! Purchased a 2013 Silverado. I even drove 40 minutes to the dealership because I thought I was getting a good deal. By the time I got home (40 minutes) the truck sounded terrible. Turned around and that was the beginning of my landslide! The truck had issues that were covered under warranty, but what made my experience terrible was the staff, sales manager, service manager and technicians. These guys would tie up my truck for a week trying to solve problems and return my truck with an empty tank and over 350km's added to the odometer. One mechanic was taking it home! Eventually I was told by the service manager to take the truck else where, that it was causing his mechanic to have marital problems! WTF? Never even meet the mechanic! Sales manager couldn't have cared less. He was too interested in drinking his Diet Coke and using his computer through out our conversation. These people are supposed to be qualified sales people with strong work ethics and represent a major company, but sadly did not do their jobs, perform or represent. Shame on this dealership!

Christopher Christie

Great experience... Awesome service department, highly recommended

Brad Ritchie

Horrible dealership. Have dealt with both the sales and service department. Stay far far away!!!

RON HUNT

Very helpful, friendly people. I have had them device my car for 2 years and recent purchased a new vehicle there.

Wray Boughner

Very nice staff...they look after there customers....

Tom Whitworth

Friendly staff great service

Justin Martin

These guys cant fix anything right. Then blame the user and try to charge you for work thag was their issue in the first place. Not to add they try to scam every woman that goes on alone. Andersons you suck. Gm sucks altogether

Ryan Huurman

Helped us out in a serious pinch! Our 39 passengers thank you also! ;)

Doug Mackenzie

Very great selection on lots .Many to choose from between GMC and Silverado

Diane Scott

Bought my car here. Great service

Bryan Foreman

I bought a 2018 gmc sierra in June of 2021 my sales lady marry was great she was fast and prompt. She was very friendly and informative. I drove the truck home and noticed it had a leak in the exhaust I called my sales lady and we booked an appointment my wife took it in and the service desk told her there was no appointment booked that she would have to rebook. We rebooked and I brought it in and they welded it very poorly it is still leaking and I have called my sales lady and left a message with receptionist to have her call me back I received no call back i alled her cell and still have not heard any thing. I'm not impressed with the dealerships

Dave Wiens

As of right now I rate them 3 stars if they get the truck Ready by Friday an have it nicely cleaned all round an Tinted windows as the deal is then l ll give them another review by Friday when I see them people are very good

William Ladell

Worst service garage ever!! So I had an appointment for my car to get a oil change, was told roughly bit less than an hour so I wait in the waiting room, exactly an hour later service advisor comes to me and says it’s not even brought in yet so it will be a while? Are you kidding no one couldn’t come tell me this before wasting my time sitting around before I have to go to work, it was shrugged off like no big deal so had to grab my car that was just sitting there for nothing and then leave, unreal the way this place runs, stay away you been warned

Evan Green

Great customer service, friendly staff

Michael Young

DONT TRUST THE MECHANICS My last 2 visits cost GM about 2 grand because of poor mechanical work. I had my tires and oil changed, they didnt torque one of my tires down hense the 2 grand on GM, they also mentioned my oil pan was leaking. My last visit they told i needed a new oil pan and oil cooler ($1800). I brought it to a different mechanic and i was told that there was no leak. I had 5 bolts on my oil pan loose. (Free repair and diagnose). The same mechanic that screwed up my tire told me about the leak....

Pam Geddes

Friendly staff, service department is excellent. Drop off and pick up service is a plus.

j j

4 days to NOT fix the problem with my car. Would not recommend

tarek khalil

Staff are not the friendliest, they were not interested in my business so I did purchase the exact the same car for the exact the same money somewhere else, their loss.

Amanda Zenhenko-Aspden

Awesome staff. Friendly and welcoming

Adventurous Media

Their service department can be slow.

Harold Duckworth

Standby the cars

Jason Luloff

great people who truly look out for your needs in a vehicle and not just try to make a sale

Ben Humphrey

Terrible service, and terribly handled. Book truck in for what I was told was a 7 hour warranty oil pump repair. Anderson’s messages me repeatedly in the morning asking why my truck is there, for something I booked with them. After messaging me back I show up to pick up my truck at 4 pm, and am told it’s not ready. No prior contact to let me know, something I left work to pick up as per the booked appointment on Thursday. They then make me wait, to set me up in a rental that I have to pay a deposit and gas on. Terrible service, they seem annoyed when you ask questions. Deal with someone else.

Ben

Great dealership charles helped me buy the exact truck I wanted for a great price too

Luke McIntosh

Great service.

Gary Seitz

Fantastic customer service from all staff knowledgable friendly helpful highly recommended coming back again

Tanya Dean

They stole a deposit after misleading us, they refused to give it back. Completely dishonest people stay away BUYER BEWARE !!!

Dale Hurley

Very friendly staff

James Hague

No pressure personnel. I had a good shopping experience

Christine Byrne

Alwayssss a good experience!!

Rick Gray

I called to get a price for detailing my vehicle. Reception passed me off like a football to Service my call went to voicemail I believe it was Wendy. I left a message and phone number..........no return call. Now I've done the same at Woodstock Ford. They cant be any worse. I was in customer service for 45 years never did I ever not return a call.

Jim Brown

Very clean good place for service

susan perreault

Awesome

Mark Diefenbaker

We've had our Traverse serviced here since we moved to Woodstock June 2016. We put about 50,000km per year on the vehicle, so we are in for service every couple of months. The service advisors are professional and friendly and the interactions I've had with the technicians have been positive. The service manager also has been pleasant to speak with when it was necessary. Everyone gives the impression that they care about the customers who come in. That said, we've had several situations this past year come up that showed lackluster service from the technicians and poor communication from the advisors. 1) Wrong oil filter was installed on the vehicle. When checking my oil level shortly after an oil change I noticed that a very small filter was in place of the larger one that is called for in the owners manual. I was told that it should be okay and that the filter used in place was interchangeable with what was called for in the book, I was not happy with this response. They booked me in and replaced with the proper filter when I insisted it be fixed. 2) Poor measurement of brake pads and extremely shady communication from the advisor over the phone. Upon having my brakes serviced, I received a phone call at home that my rear pads were almost metal on metal and had less than 1mm of pad material remaining. The advisor was pushy and was insisting that I should have the pads replaced that day. Due to nothing really standing out while driving that would indicate heavily worn brakes, I declined the service and thought I would pick up a pack of pads on the way home to check it out for myself. After getting the rear brakes apart, I measured the pad thickness and there was over 3mm of material remaining. I figured while I was there, I would install the new pads anyway and hit the road again. I brought the pads in to the service manager and explained my frustration. He covered the cost of my new pads, which was much appreciated. 3) Earlier this summer I discovered a very slight hissing noise when I turned my steering wheel, I also noticed a drop in fluid. I was due for an oil change so I took the car in to have that done, and asked that they have a look for any leaks in the power steering system. I was told all was well and that no leaks were present. I came back another time and spoke with a technician who came out for a drive with me to listen for the hiss. I was informed that this was 'normal' despite the vehicle not making this noise before. I kept an eye on the fluid level and had to top up a couple more times. While I had the vehicle raised to be oil sprayed, I discovered my pressure line had swelled up and was wet. I booked the car back into Anderson for inspection and quote for the repair. I was quoted 5 hours of labour, plus the new line. This was estimated just shy of $700. This seemed awfully high for me, so I made a few calls around town, no other shop I spoke to came in over 2 hours for the repair. I had it repaired at 1.5 hours labour, under $230 in total - no leaks, hissing is gone. So much for everything being fine and normal... Over-estimating for jobs, advisors being pushy and technicians not giving accurate information about the status of customers vehicles is very poor practice. I worry very much about anyone who might not have a very good understanding of their vehicles and need to trust the information that is presented to them. $700 for a $230 job is completely unacceptable, being told that brakes are more worn than they really are is unacceptable, advisors guilting customers into approving work is shady business. Unfortunately Anderson GM has fallen short too many times for me and has lost this family's business and recommendations.

Mark Jamieson

Excellent service, friendly people, good atmosphere inside waiting area,

Gail Malcolm

Always good customer service and a respectful experience.

Scott Hunte

Service department is terrible

Dianne Hart

I had a very pleasant experience at Andersons GM with Jerry Achionne buying a new vehicle

James William

Down to earth staff, huge selection of different vehicles for both consumers and businesses, all in one large lot

JRWE

Good delership staff has always been good and acomidating only thing that is a little anoying is they weill call to remind u about oil changes before its time

terri hearns

I would never recommend anyone to go here. I bought a 2014 Chevy Trax 3 years ago and have had nothing but problems with this stupid care. Everytime i take it in to get looked at ( about 15 times now) they think I'm lying and keep it for a day and say oops didn't act up for us so there is nothing we can do. Do NOT go here, there sales dept. lies to get you to buy a car, and service dept. jerks you around and tells you theres nothing wrong with it, please be warned!!!

sandra mcrae

Great sales men out does Searles of Ingersoll by miles with their extra care and professionalism

Steve McCarthy

Friendly, honest dealership

Dkbluemax K

I travelled from Brantford to Woodstock to deal with this awesome dealership. I bought a beautiful black 2016 GMC Sierra Z71 from Shawn McLachlan who made my buying experience so easy and No Stress. Shawn is courteous, very knowledgeable and polite. He is a top notch sales person! I recommend you drop in and speak to Shawn or call first and he will make sure he is there to meet you. I was drooling over a new black GMC Denali 2500 Duramax. What a machine! Here are some pics of this baby. If you like what you see go see Shawn!

Ingrid Meyer

The best car buying experience.

Firebirdca

Good service department

Ian Hodge

Good service and good prices

Teighan Morris

I worked with Jerry to get a trade in value for my current vehicle and to price out a new small SUV. Although I didn't move forward with a purchase at this time, Jerry was courteous enough to take his time to do this for me knowing I wasn't 100% sure about my decision. I would recommend this dealership for helpful and friendly customer service!

Nilesh Patel

Nice

Allison Gordon

Bought a Buick Enclave from Jerry that we are very happy with. Got it for a great price and also great customer service. Will definitely return and also recommend to family and friends!

Robert Black

My last two oil changes have taken over an hour. They say its because they are busy......so whats the point of the appointments i made? Maybe dont take a walk-in that will interfere with a pre scheduled service.

Lynda Remington

Great car service and car lot. I Great employees and always cheerful and very helpful.Making getting your car fixed much easier.

dan mcmillan

Lindsey is great!

Carol Saunders-Kells

Always friendly an excellent service!

Julie Ellis

I didn't buy my car here, but I did have some factory recall work done here. Service was excellent, and the pick-up and drop off service was fast and convenient.

Steve Ficzere

Friendly. Sociable. Great service. Ask for Jeff

Ken Shaw

Great parts team!!!

Cindy Marshall

Always a pleasant experience. ????

Mary Lu Hearns

Great place...always welcome... Very pleased...every question answered...courteous staff

Ian Kittmer

Good place and very friendly and helpful

John Martin

Have bought a few trucks here over the years have always dealt with Mary. Have always found her to be very professional and always takes the time to answer the questions.

Susan Smith

Nice trucks but they should wait to be ask for information..some people need to look on thier own

Trevor Gennings

Mary was very helpful and no pressure sales approach. Definatly recommend her for sales. Peter was great with financing ...everything super smooth and quick. Great experience. First vehicle I hqve bought locally and would definatly again in the future. Thabks again

Wendy Evans

Great staff and service

Zoltan Toth

Very nice sales people. Order you next GMC.

Kevin Hall

Buy all my vehicles here, service is great always look after me & my wife very professional

Bonnie Buchanan

Marty is the best service specialist around!!!

Kyle

Friendly and efficient staff, really knowledgeable and helped us out a great deal.