Reviews of Performance Ford (Car Concessionaire)

Dave Pickford

Brought my Explorer in for a problem in starting the vehicle. Brandi was my service provider. It was quickly diagnosed as a battery problem. Brandi wrote the vehicle up and it was in and out in under an hour, problem solved. Brandi was excellent, very courteous and professional.

Jackie O'Bright Schondorf

My new CMax is great and Jen, our sales person did a great job helping us understand all the vehicles we were interested in so we could make the best choice for our family. When it arrived it was perfect and she took lots of time with us making sure we learned all the features on our new hybrid! Excellent teamwork too, Geoff, Mary and Jen! In terms of the vehicle, it would be beneficial to have two plug adapters come with the C-Max, or to make an extra one more easily accessible...

kayode johnson

MY JOURNEY TO BUYING A Lincoln Navigator AT PERFORMANCE FORD WINDSOR WAS MADE VERY EASY AND EXCITING BY SARAH, SHE WAS ATTENTIVE TO DETAILS, ALWAYS WELCOMING, ANSWER QUESTION ABOUT THE CAR CLEARLY AND COURTEOUSLY, SHE WAS AMAZING THROUGHOUT THE PROCESS.

Anna F

Extremely disappointed in the service department. Brought my car in twice for a coolant leak and they told me they couldn't find an issue. My car only has 12000 km and I have had to add a gallon of coolant in the past month. I then found out that the mechanic did find an issue but didn't report it for who knows the reason. When I got my car back, there were parts which were not reinstalled correctly. When I call to get answers they just pass the buck and blame someone else. Extremely unprofessional and lack in customer service. Avoid at all costs. If I could give a zero star rate I would.

Alex d

I Purchase a Lincoln from this dealership. The car had already had some minor issues that every time I brought it in they made it worse, telling me it was fix until it finally broke and had to go through my insurance company to fix it. That was just the beginning. They never fully acknowledge my extended service plan. They advertise consior service , that I only got once but still had to pick my car up. When I would tell them the issues with my car they did their best to tell me it was fine. Issues in 2 yrs New turbo in the engine, they had the nerve to say it was just lose . Sun roof replaced after finally cracking when they supposvily fix it twice. Had to go through insurance (note i was without a car for 4 days .they didnt even accept my insurance companies money .I had to pay 1800 myself first . After I received my car it had grease stains all over the headliner and interior from dirty hands . Note they never showed me the job they did I ended up having to leave after waiting for an hr. Few months go by I notice water leaking in and lots of rattling they didnt beleive me i had to show photos and made them actually exchange my car at my house as advertised from #LincolnCanada. They agreed there was a issue and a issue with the turbo. Geeze thanks for not calling me a liar. . Took a month to get the car back I was able to deal with it .they actuall gave me a loaner (only time they followed through their advertising) but had to pick the car up .when i got my car the washer fluid didnt work in the back window . Took me 4 months to get it fix as they did their best not to do it. I had to wait till covid shut down to make it in.(after all the extra I purchased when I bought the car you think they take care of it.) The service is something to be desired. I do not recommend any service they lie condescend you . When you ask for the service manager he most likely not get back to you but be little his employees which happen once while I was their. Hes a coward for lack of better words to describe him.. I've called #LincolnCanada way to many times. But between head office and the dealer their thick as thieves so good luck. I still have issues I needed service they came to pick up the car late with no exchange. I had to go to work .I ended up going to jiffy lube even though I already have pre paid services I and to spend 115 for a oil change but still have issues with my mangled #Lincoln. If I was able to cross to Detroit I would go get it serviced their. But in hindsight I shouldn't.. when the warranty is done and my packages I purchased from the dealership I have to trade this in . Definitely not a #Ford or #Lincoln. Good luck to anyone who goes to #performancefordandlincoln

Taylene F

Service was great. Sales person (Sammy A) is educated. Questions were answered. I didn't feel pressured or harassed. Sammy helped me to find exactly what I was looking for by listening and actually hearing what I was saying. Matt B was very positive and helpful. I highly recommend these two gentleman. If they don't have what it is you're looking for in stock, they will find it. Great job guys.

Ian Walker

I bought my car from this dealership. the sales persons are very co-operative all the time. Oil change option is really great. I buy all the tine 5 services at a time, which is really cheap. Also they give you free checkups at the time of oil change. I like this option.

Ken Corrigan

Great service ! Very impressed ! Will retrn again .

Pat Leduc

My car was picked up the work down and dropped off back at my home All the work was done quickly and at a good price.

Brian Trudel

My salesman was very helpful and got me exactly what i wanted without delay. Performance ford experience was great, this is my second car from them and I would highly recommend them

Ted Lovell

I just purchased a new F-150 and love it. Purchasing my vehicle from sales person Toby Karchuk and staff was a pleasurable experience from start to finish. I have no hesitations in recommending Toby and Performance Ford to friends and family for a hassle free, top value purchasing experience supported with outstanding customer service! -Ted Lovell

Karthik Bonthu

Too bad I can't give 0 stars as well. These guys certify a car even if they are issues. I had a condensation issue in the headlights and it doesn't emit the light at all. but they passed the safety and sold the car to me. They also promised me that they would resolve any issue in first 35 days for free of cost but when I asked them about it, they advised me to go and buy a part from junk yard and get it replaced by a mechanic. Salesperson also told me that i should be considered lucky because he had 10 people wanting to buy the same car I got it and he was telling me all other stories but not trying to fix the issue. I also did leave couple of voicemails to the sales manager and none of them were replied and the response I got from Internet specialist from the dealership was I need to call them when they are available in office and don't expect to hear back anything from sales managers. I would not recommend this dealership to anyone if you are concerned with your safety and lives.

Eric Andrew

I was visiting from South Carolina and had an issue with my battery and it's connections on my 2016 Taurus SHO. Elaine in your service department went above and beyond to get me the part required from a US dealer and have my car ready the next mourning!! Again ---- Thank you so much for your help.

Liz Purser

Great service in getting my tire repaired that had a slow leak but I found it difficult to get a hold of a person to make the appointment. Got voice messages to leave a message which I did but no return call. Had to keep calling till someone answered.

Tracie Berekoff

Great service from Wally from the many test drives to the actual purchase. Kim was great too with all of the financing paperwork. Thanks for the great vehicle...I love it!

K “Hector Salamanca” Chodz

I have only used their Service Department and they have always been very accommodating and quick with repairs. All of my repairs have been covered under warranty and they have personally dropped off my car for me on several occasions - one time even going all the way to Belle River. Georgie was the one who helped me out and he was always really professional and helpful. I'll definitely recommend over Rose City Ford!

Michael Steven

Stop. Stop what you're doing. Head down to Performance Ford to see Chris Ledingham and Howell Ricketts as soon as you can. Looking to buy the best truck in the industry? It'll have to be a Ford. Want honest, no BS, straightforward service? Ask for the aforementioned guys by name. I can't say enough about how smooth and transparent the process was. I've never had the luxury of dealing with people like this when buying a vehicle, EVER. I left here with everything I wanted, AND MORE. The communication/correspondence is second to none. I never felt hassled or pressured at all, these gentleman were there to serve me and they did it in spades. After contacting NUMEROUS dealerships in Ontario about the exact truck I wanted, Howell and Chris made it happen in the blink of an eye. I would never consider taking my business anywhere else. Michelle Brothers in finance was amazing and an absolute pleasure to deal with when it came to all the legwork for plates, insurance, and financing. I didn't have to lift a finger. Hands down, the best dealership in Windsor or ANYWHERE else for that matter. Thanks guys!

Haider Issam

Very friendly, knowledgable and cooperative staff. Ali is a professional salesman and always doing his best to satisfy his customers. Performance Ford is a great place to find your next vehicle!

Tim CATHERWOOD

We are very confident in the Performance Ford team. In particular we love Elaine who makes sure we are well taken care of every time.

Sambath Kumaar

New Experience: Ford Fusion Hybrid is performing phenomeally so far. No issues other than regular maintenance. Remarkably reduced gas consumption. Brakes wear out slower than a regular IC engine car due to regenerative braking. I am having a great experience. Service department is doing an amazing job keeping the customer satisfied. Elaine Rueger was very helpful and professional. Thanks. Previous Experience: Traded in my old Ford Fusion 2011 for a new 2017 Ford Fusion Hybrid. My sales consultant Mo was extremely helpful and went above and beyond the regular service standards to ensure I had the car in a perfect running condition. He also called back in a week to make sure everything was still perfect. I strongly recommend the place for new vehicle purchases. If anything changes I'll be sure to update my review. Thank you ???? Previous Experience: Brought in my Ford Fusion 2011 for a recall notice. I also wanted to get a weird noise from the front end to be corrected. After facing a bad experience with Provincial Chrysler where I had bought the vehicle, this was a different and a good experience. Recall was done in a short span of time and the issue was looked into and I was sent an email detailing the activities that were performed including the cost. I think this was very professional for me to estimate what I might be looking to pay. I was called and told about the issue and how to get it fixed. I confirmed on the expenses and the issue was resolved. The best thing is it was done within a day. Yes I got to pay even for the inspection which was later discounted as I did a replacement. The service was exceptional and I did not get to wait and linger around. You go in, tell your problems, get on the shuttle to work, finish work, come back in, get your keys and move out. Great job Performance! My Service Consultant Sue Wright was really helpful :) Keep up the good work. Hope to see more of you in the times to come. Thank You.

Montana K

Took care of all my needs. Great Service. Maybe if you don't like one sales person, the management is excellent on customer satisfaction, that's what I appreciate.

Rob L'Ecuyer

Excellent service through and through. I never have a lot of time on my hands so I was messaging late at night at the gym and surprised to get an answer. The person online was quite helpful considering the time! They set me up with a contact for the AM and took all my information and suggested I would expect to receive a call. By chance I was in the area the next day and stopped in for a test drive. I was directed to a gentleman by the name of Mark Renaud. Amazing guy; took beyond excellent care of me from start to finish. Very happy with my first time ever truck; the F150!

Alexander Allen

I have purchased 5 vehicles from Performance Ford. Up until my last one I have had no problems with their sales staff or service department. I took delivery of a used Lincoln a week ago last Saturday. 10 days. Some minor repairs needed to be done to the vehicle. My salesperson was supposed to call me. Nothing. Apparently their policies have changed. Once you pay for the vehicle you are forgotten. Their word is not to be trusted. I am so disappointed in Performance Ford. Things change. This is not a good one. My next vehicle will be purchased elsewhere.

Gary B

NEVER EVER will I return to that god forsaken place. My daughter brought her Escape in for a "free" oil change. Obviously taking advantage of her age they said that her front brake started leaking. They deemed it unsafe to drive and for a mere $600 hundred dollars they could fix the problem. She called me and the guy showed me where the leak was on the car. Trouble was the leak was below the crack he said it was coming out of. He obviously loosened the fitting letting brake fluid out to pretend it was leaking. I could not even drive it off the lot, the car was so screwed up. No brakes at all. After arguing the point they agreed to fix the problem that their mechanic created for $250 dollars. I could not move the car and had no other choice. I believe that's what they call FRAUD ... and that's why no one should every go to them. Want a good ford dealer make a trip to Lally Ford in Leamington. Well worth the trip. They can be trusted unlike Performance.

Mark Davidson

Had a problem with my window would not go up or down fixed it no problem Christain took good care of me great people.

Alex

Bought 2 cars from these guys, Moe Mourad and Moe Hazime are nothing short of great people to deal with, they will help you out with everything, make you feel welcomed/at home and not pressure you into doing anything, I highly recommend you deal with these two for ALL your future car needs, they will definitely have you leaving with the car you want with a smile on your face, thanks a lot guys for the great experience !

Bill Derbyshire

We have been very pleased with our experience at Performance Ford. My wife was on the chat line with Tim who greeted us at the door. He introduced us to Mark Renaud who worked very hard to find a truck to meet our needs. We wanted safety features, great gas mileage and comfort. He has patiently showed us all the new features and how they work as we have never had them before. He made the stressful decision of choosing a new vehicle much easier for us. We would definitely recommend Performance Ford and Mark Renaud.

Suraj Joshi

5 Stars are solely for my man John Mclein ,comes through on his word , works hard to make sure a deal is tailored to your fit. The cars been an absolute joy !

Dennis MacDonald

I had a recall to deal with. Called Performance Ford and they booked it right away. Dropped the vehicle off and they inspected it and the were able to make the repairs the same day. Parts in stock was unbelievable. Everyone I had contact with was excellent. When I went to pick it up, it was washed and ready. I have dealt with a lot of dealerships. These guys have their game together. Great dealership.

Cosmin N.

Horrible service. This location has only one mandate: to sell. When it comes to servicing your car, absolute ZERO commitment. If you're lucky you may be able to get an appointment in a week, no matter what the issue, urgency or not, big or small, under warranty or not. My last attempt was NOT an isolated case or a temporary situation, it simply is the way this business is being run. My car is still under warranty and for the 3rd time I had it serviced in the US. Lesson learned when it comes the time to buy my next car.

HL SH

One of the best Ford dealers in town. Awesome staff

Bear Claw

Speak with Saleman Jerry Hartford I bought a 2019 Lincoln MKZ Great deal, Smooth Service.No hassle & no hustle, Thanks Jerry. Hartford I'll be back... Steve Bocini

Angelo Fregapane

my parents bought a new vehicle and running into a bit of troubles on delivery and was not happy and 2nd attempt still not happy but performance trying to correct it and I have a rating of 1 star for now but a chance to correct the concern and if happy with the correction I will decently bring it back to 5 star

d martin

They make you feel like you are part of the family ????. The service department is fast friendly and helpful and Knowledgeable about the vehicle they are working on at the time ????????????????

J Smith

This review is for the USED car lot. I bought a used Ford Ecosport off of Jerry. First of all the oil was not changed in the car. They said that they always do that before customer takes a used car off there lot. This car had some minor body damage issues. It was suppose to be fixed prior to me taking it over. They said that they will get it fixed up the week after because they were waiting on there body shop to become available. Also they were waiting for some company to be available to buff out a few things. OK NO problem. I finally took my car to another body shop and had my front bumper fixed after waiting 3 months to get it done from Performance Ford. I would suggest customers LEAVE the car there till issues are resolved and pull the dipstick to make sure they did actually change the oil. Again this is for there used car side.

Sean McConnell

Bought a Lincoln MKZ - audio was really, really poor. Took them two years of really awful, noisy audio before they finally replaced the sub-woofer. It still sounds lousy compared to other cars I have owned in the past and Sync is really unstable. The service staff greatly depends on who you get to greet you - some are good (Pat) others are very difficult to deal with. Pat is great and I always try to park near Pat so she can help me. Also, their drivers are great guys and are always on time and very friendly as well. The Sales guy (Bill K) always does his best to go out of his way for me and has continued to help out with stuff. I bought all the options under the sun and discovered the GPS doesn't have updates and the dealership is surprisingly unaware of most of the cars features. Dealership is not great with dealing with complaints - sometimes better to talk directly to Lincoln. They are also really bad with just the minor details and there is a really lack of ownership. I was on some do not call list when I bought a car from Moe Campbell in the early 90's. I never got a survey from Lincoln about this vehicle and the dealership couldn't figure out how to have the survey sent to me or maybe they didn't want me speaking to Lincoln directly. A lot of my complaints are minor but they aren't good at addressing them - for instance, the driver seat will not stay in the position I set it. I have programmed the key and the door and read everything. If someone else drives my car, all settings are lost - period. Also, the emergency button on the key fab goes off all the time. It's beyond sensitive. It the key fab is in my pocket of my jacket it will go off at some point - on both key fabs. Not very nice for my neighbours. They don't have a fix. Which makes Lincoln not that much of a luxury car. In hindsight, I would have been better off with a Ford Edge which also has more speakers than the Lincoln. JUST To follow up to the response from the dealership. The factory audio sound idea didn't resolve - it was nice that they tried. Another Mech finally took mercy on me and listened to the audio and agreed the subwoofer needed to be replaced - second time that has happened. Made a big difference. Audio is very poor compared to most cars with a nicer audio systems like a BOSE but acceptable now in my car. The audio was really beyond bad before they finally replaced the subwoofer for the second time - very grateful for that. To hear just how unbearable the sound was - I have posted several you tube videos. Seats don't retain the original setting and I'm an expert on what the manual has to say about them and also the Key Fab still goes off at least twice a week - the emergency button is extremely sensitive - would disable that button if it were possible.

O Wtf 4AM

While viewing kijiji and looking for a Cadillac v series sedan i found one at Performance Ford. Being in Fort McMurray i had to get the salesman , Walid, to send me videos online and he sent me exactly what i wanted. The finance agent Moe couldnt help me enough and made the whole buying experience very easy. They worked with me every step of the way. This is what buying a car is all about. The professionalism these two men showed was outstanding. The time they took to make this deal and delivery was nothing short of amazing. I will buy from them again. I suggest check out their inventory and go with them. One happy customer right here.

Mike P

Always have a great experience with performance ford.. Recently my truck broke down on the 401 late on a Friday night , I just had a tow truck drop it off in there service area and put my keys in a drop off box. I got a call the next day stating they would diagnose the problem on Monday morning. The service manager Georgei was super great , he called me and updated me with the results right away they ordered the parts and I was up and running the next morning. Great place always treated exceptionally.

Lucas Grodzinski

Very positive experience, Performance Ford goes out of their way to ensure you and your vehicle are well looked after. Will gladly deal with them again! Amazingly, Mr. Lube botched an air filter install and Ford fixed all the problems that occurred as a result of (Mr. Lube's) screw up. Don't waste your time at other places, go straight to Ford.

Adrian Fabbro

We recently brought our vehicle in for service and could not have been happier. Everyone was very helpful. Highly recommended!

William Loewen

You will have mixed reviews anywhere you go, that dosen't mean that this isn't a respectable and reputable dealership. I drive by the place everyday and think about stopping in, just waiting for the right time to buy. The place has the best show room and options around by far. I know people that have done business there and never heard a single bad thing.

Gregory Maev

I had a great experience at Performance Ford buying my F-150. Good value on my trade-in. Very friendly staff that want to help their customers.

Sarah Meneses

Moe was an absolute pleasure to work with! We purchased a vehicle from him and he was exceptional from start to finish. He has gone above and beyond to help with any issues! I would highly recommend reaching out to him if you are looking to purchase a vehicle - my understanding is he’s since transferred across the street to Performance Motorsport. Thanks Moe!

Jacob P

Thank you Performance Ford for give me a great deal on the mustang, a car I always dreamt of owning one day. And I thank Dylan for his super kind and welcoming personality.

Sam Sleiman

I brought my truck in for some warranty items and they completed the work true to their word. They ordered parts that ended up delayed but called and informed me of the issue (I was not left in the dark). They even ended up washing my very dirty car (outside) without being asked. Thank you for your service Performance.

Larry Johnson

The work is always good - no complaints about that. However, just recently, I delivered my car at the appointment time of 8:30AM. About 3PM, I was called with additional services they recommended be done. To be honest, I would have had them change the transmission fluid if they had called several hours earlier, but we had another appointment and needed the car. I never expected that an oil change would take all day! Hopefully, next time, they will communicate any problems in a more timely fashion.

Max Winkler

I recently purchased a 2017 F-150 from Performance Ford. The whole ordeal went smooth. Mark Renaud was our salesperson and he did a great job explaining the different options each particular model had. Mark laid out each and every payment option for us. My truck was ready for pick up a few days later and what a beauty it is. Thanks for everything.

Joe Nuic

I'd like to thank Elaine Rueger and the staff over at Performance Ford for helping me out the other day. They took care of me. The service was completed faster than originally estimated which was a pleasant surprise. It's nice to feel confident that you are getting your money's worth when it comes to maintaining your vehicle. Thanks again Elaine!

Johanne Hughes

Great service! I love my Ford ❤

Sarah Avery

Elaine assisted me with my vehicle’s needs. My topic of concern was something she admitted she hasn’t done in a long time but despite that she stopped for nothing to get it accomplished in a timely manner. I am so grateful for the service I received from performance Ford!

Linda Cai

My experience with Performance Ford Service Department recently was terrible. As a five years customer, it made me lose my trust in this company! Disappointing !! Why? Because this was the second time I've been overcharged. It’s a long story, I think I'll work it out somewhere. Stay tuned for how the story ends.

Maggie

Great service, I felt my car was being really taken care of. Georgei was very Knoweldgable and helpful. Thank you

Linda Simetic

Jerry Hartford (Sales Consultant) listened to our specific needs and took very good care of us, while purchasing a Ford Ranger for our son. We needed objective advice. Mr. Hartford was extremely informative, professional and sensitive to our family's needs. We will be working with Mr. Hartford in the future, when finding our next vehicle. Thank you.

Tom Pyper

We had some difficulty with all the paper work, but under the present circumstances with the virus, I can understand your situation. However, when we got the explorer home and started going through it, both myself and my wife were totally disgusted. When we raise the 3rd row of seats into there sitting position ,what was under the seats was a lot of garbage, old candies, a lot of candy wrappers along with a lot of other things. Wish I had taken a picture, But I cleaned it up instead. Who ever inspected this vehicle did not do a very good job. We are very happy with the Ford Explorer.

Jason Buchanan

We are very happy with our truck, and the salesman was very good and helpful. I would recommend Performance Ford to anyone. There was a small misunderstanding on a request for the truck, but he went out of his way to fix the issue. Overall very happy.

Gary Colyer

Waited 1.5 hours for an oil change. I told them my coolant was 1/2" below the low level and they told me not to worry, they would top it up. I was also told that they had to change my cabin filter and engine filter. When I got home and checked; nothing was done. Still dandelion seeds still in the engine filter!! I HATE BEING LIED TOO. I am an honest person. Just ask Rose City Ford!

Brenda Brunelle

The sales manager of this dealership is exceptional. My experience in the service department required involving the overall manager of Dealership. I won't publicize my disappointment, however will happily give credit to the solution to my problems. Brenda Brunelle, Windsor Ontario

Stephen Coleman

Performance for repaired my car perfectly. They also communicated with me throughout the process to inform me what was needed and the cost. I highly recommend them.

Stephanie M

I was impressed with the care and service at all levels. The mechanic took the time to clearly explain the issue with my car, and how he was going to fix it. It was covered by warranty, so there was no cost to me, not even diagnostic ccost. My shuttle was on time, and very efficient. The ride was comfortable and the driver was very friendly. I took advantage of the complementary clean, so my car looked shiny and new when I picked it up on the same day I dropped it off.

FASTSIGNS 658

The team at Performance Ford in Windsor is what keeps me coming back time and time again. Myself and my entire family have purchased all our vehicles at Performance Ford. Both the Sales and Service Team are extremely professional, friendly and knowledgeable! I would not go anywhere else to buy a vehicle or have it serviced.

Drew Soltes

Once again Performance Ford failed to own up to the "under engineered" electrical system of my 2017 Ford Escape Titanium. Two battery failures under warranty and now a third battery failure Just out of warranty. They claim that I don't drive my car enough is the problem, therefore it's not their responsibility for the electrical issues with the car. I've purchased My last seven vehicles from Ford and never had these issues before, with my driving habits. I'm not alone. Many other Ford Escape owners are having the same issues. It's all over the internet. Ford has now lost all my confidence as a loyal customer, and I'll be seeking other options in the future.

Joseph La Pointe

A long wait

Brandon B

I recently brought my car in for a diagnostic, originally it was going to be approx $130, but they were able to classify it as an inspection for $79, which helped me out a lot. They had answers for me by lunch time and I was able to pick up the car to do the repair myself, and save some money. Definitely recommend this dealership. Very professional. Their Covid safety measures are very smart.

niomie heart

Just want to send my warm wishes and thank you to this dealership and personally to Moe Mourad. Him and his team went above and beyond to make my transition and purchase a complete success. Honestly i could go on over every detail but with every hiccup I encountered and trust me there was a few, he was right there a long the way to make sure there were no failures in the end. Thank you to my new family at performance Ford Beep beep.

Josh D

Friendly and helpful customer service, this was my first time at this dealership and will be going back there again for service on my vehicle.

Tom Miller

My experience with performance Ford was absolutely terrible. I booked an appointment for a Wednesday to have the roof and bumper of my truck painted. When I showed up for my appointment the service person told me that they don't take paint jobs in on Wednesday with his reasoning being that they don't want the customer to be without their vehicle on a weekend for a 3-4 paint job. Okay so no big deal I drove back home and rescheduled it for the following Monday. There was clearly no communication between the scheduling team and the service staff. They didn't even apologize for the mix up and I lost an hour of my day plus gas there and back. The next Monday I dropped the truck off for what they told me would be a 3-4 day job. That job ended up taking 10 days. I didn't even get a phone call till 8 days into the job to give me an update. It turns out that the company who painted the truck broke the windshield and had to install a new one. When I got the truck back there was air leaking through the windshield (imagine your window cracked a bit) but all the time. So I brought it back and they said they would fix it. 3 days later they called and said it was fixed. Turns out ot wasn't fixed and the same issue was there. I brought it back again and they said once again they would fix it. I told them that the reason they didn't hear the noise was because the moon roof cover was closed and that deadened the sound. I asked them when it was fixed to please double check it with the moon roof cover opened, but they didn't. I had to return my truck 3 times before it was finally fixed. I lost my truck for what was supposed to be a 3-4 day paint job for over 17 days. It wasn't till the last time that they offered me a loaner car to use. I would rate this company, the service person Christian and Brian the service manager a zero. They continually compounded errors and if i were them I would be embarrassed. They don't return phone calls either as I'm still waiting to hear back from 2 voicemails I have left. My experience with Perfomance Ford was terrible and I'll be taking my business to another dealership.

Ken Passa

My 2010 Escape had a problem during the week-end. After my mechanic had read the code he stated that the throttle body was defective & required immediate repair or the car would stall out. I later found out the throttle body was under an extended warranty. Ford customer service stated I had to bring in the vehicle to a dealer to ensure the throttle body was a Ford part with the receipt in order to get reimbursed. Four weeks later, I receive an email that says they are denying the claim because the work was not done at a dealer. Ford all around gets one star In order to post this, but would get zero for "jacking" me around and wasting my time, and has lost me as a customer; all for a $185 invoice.

Tuba Hasan

Very nice experience. The assistant was very nice . They kept my car for a night and provided me with a luxury rental. They checked my car and gave me detailed report . I didn’t get it fixed from there because the cost was too high. But over all diagnostic service was superb. You get what you paid .

Micheal Gorissen

Performance Ford is the best Ford dealership in Windsor. Awesome customer service

Chelsea Perkins

Although their service is "prompt" sometimes... they allowed a vehicle to leave their service department with 3-4 very severe issues that could have cost us a lot of $$ in repairs down the road.. just a few short days after we had a vehicle in for transmission alert light and oil service the vehicle started acting up again.. we attempted to contact them on a Monday 15 .. yes FIFTEEN times with no response... still almost 2 full weeks later, they haven't returned any communications. Lally Ford scheduled us in right away and diagnosed the issues immediately. Will never return to Performance again..

Jack & Lisa Karasarkissian

This is our second time purchasing a vehicle at performance Ford used pre own. First time dealing with our salesman Wally K and treated us great with plenty of patience and helped us with all our questions. Made us feel good buying with no pressure, year later bought another and same he gave us the treatment we wanted and worked with our budget and we are very happy...thank you Wally for making car buying experience great... will consider all future buying with you...THANK YOU...

Peggy French

Although my second Ford Escape (2017) from Mark Renaud was financed via email and phone, the service was as outstanding as the f2f financing in 2014. More impressive was how he and all the staff at Performance Ford treated my mother and her friend when she visited. He put a single, 75+ year-old woman at ease and into a beautiful Ford Focus. She raved about her purchase and the experience! Last car purchase, she visited many dealerships over a few weeks and although she admired the Ford product and wanted to buy, she walked away because of the salesperson at another dealership. What a difference this time around! She walked in; met with Mark; took a short test drive; and purchased on the spot. Thank you to the team at Performance Ford, for the wonderful vehicles and second-to-none service!

Dan Hussey

The salesperson Frank was a top notch. The service was very good. Moe in the business office worked hard on getting the deal finalize. My 2019 F150 a very good truck.

Steve B

Brought my 2016 F150 in for some cosmetic changes, and an oil change. Service staff were very good to deal with, friendly and very considerate. Once again very satisfied with the great staff at Performance Ford.

Christopher Lucki

Though the facility is clean and the staff basically friendly, the service isn't very good at Performance Ford in Windsor. If you drop off your car for any minor maintenance work, rest assured you will be without it for the entire day. If your repair or recall is more major than an oil change, don't expect your vehicle back until at least the following day. Slow service, they seem to overlook space & workers and book too many cars at once.

Sarah Webster

Gerry made my car buying experience special and memorable. I'll be a customer for life at Performance Ford.

John Tari

Fred and Wally at the used car division are the best. I highly recommend them. We have purchased 3 cars from them in the last 3 years and would not consider going anywhere else.

Sharon Michael

Really good service! The warranty was honoured, communication was great, alternate transportation was arranged. Letter perfect.

Terri Burney

Very professional service agent. All work done was very well.

grace gquilts

Everytime I've had to go to Service my advisor Brandi is always amazing. Poor thing gets stuck w me every time. Always makes sure I'm fully informed and that I understand. Staff was personable and friendly. Didn't get the oily snake oil salesmen feeling dealing w them. They say I beat them up on the price of my car. Not sure if it's true but nice to hear ...when I picked up my car it was suoer clean inside and out. Thank you Deans Auto Shine . Wally (my sales dude) sat in the car w me making sure I knew how to work all the bells and whistles ... I feel that more time could've been spent going over the warranty I bought as what my obligations are, but the warranty is in plain English and easily understandable. All in all an excellent experience and I would deal w them again. Highly recommend.

Sharron Gyenes

It’s always a pleasure dealing with friendly staff at Performance Ford. Never have to wait too long while sitting in a comfortable lounge with TV, news paper and excellent coffee while waiting for my car to be serviced. Thank you Merry Christmas & Happy New Year.

ginny kereliuk

Vehicle selection is amazing. Sales and service in particular are second to none. I have really enjoyed my experience at Performance Ford

carey wilson

Went for a recall and got. Oil change and tire rotation while I had it in 8:40 am appt got a call around 12:30 pm when I pick it up they said they wash the truck I didn't ask for it and they didn't ask me I just wash it and wax it two days before truck looked like new and they left it with water spots all over the truck I hope they don't do that to a new vehicle .

Chris Cooper

Howell was amazing to work with and made our car buying experience so easy. We bought a 2021 explorer and a mustang gt....... buying 2 vehicles from Howell was leas stressful than buying just one at another dealership. Beyond being easy to deal with, he also works with integrity.........if you are in the market for a new vehicle then i highly suggest going to see the man that gets it done.......the man, the myth, the legend, Howell Ricketts!!!

Gus Hanna

i had a great and very pleasant experience buying my MKS Lincoln from performance ford an excellent dealership,i loved the staff that i came in contact with, very courteous and respectful people, were very attentive and knowledgeable about every concern i had especially Frank Meloche the salesman that took care of me and still...was really awesome and helpful and very patient.in short they felt like family.

Richard Gates

When my new Edge experienced difficulties with the hatch cover opening and closing, I requested a service appointment. I was fortunate to be assigned to Matt Willar. After assessing the problem he advised me that because my vehicle would be required for a couple of days he would arrange a loaner vehicle for me, which he promptly did. During the time of service and repair, he kept in touch with me on a regular basis to keep me informed as the matter progressed. I appreciated this very much as it eliminated any concerns I might otherwise had as to the outcome and when my Edge would be ready for return to me.As a customer that attention to detail displayed by Matt was very comforting and in my view represents the highest ideals of first class customer service for which Performance Ford and Ford Canada should be proud. Sincerely, Richard Gates,Q.C.

Robert Andrews

Performance Ford was really great to work with. Sara, the salesperson was beyond outstanding, little wonder why she is a top sales person. I purchased two vehicles Escape Hybrid and a Bronco (woah). Escape Hybrid is giving 50 mpg in the city! The Bronco, its a blast.

Richard Wear

This is my 5th vehicle from Performance Ford. Being able to lease the vehicle I want is the pinnacle of my dealing with Performance Ford. They went out of their way to ensure the transaction was flawless and easy for us. Theresa in Finance Dept., made the transaction seamless. Dylan in Sales could not seem to do enough for us. Top management made great suggestions and before you knew it we were driving out with a new vehicle. You cannot go wrong getting your next vehicle from Performance Ford, Guaranteed. Again bought a 2020 F150 Great deal and people. Fantastic Service. If your buying a vehicle in Windsor This is the place to go..

Steven Huber CSB

Took my vehicle in for a recall repair, and when I picked it up, my radio and GPS weren’t working properly. I called back and spoke to Elaine, the Service Writer who had handled the recall repair, and she promptly scheduled another appointment so that they could fix the problem- which thankfully wound up being a loose connector. The courteousness and professionalism of Elaine and the service staff helped to lessen the inconvenience of having to bring my vehicle in a second time.

Donna Bilodeau

The customer service and quality of product at Performance Ford is what keeps me coming back every time we need a new vehicle. My whole family calls Mark Renaud and he is able to get us exactly what we need. I would not consider buying anywhere else! I think the Ford line up is hard to beat and the friendly, professional team of people make me feel like part of the Ford Family! Give Mark a call or visit the show room. You won’t be disappointed!

Nathan Dahms

Went there to test drive a car didn't have a good experience. The saleman bashed a competitor car company that I happened to work for then straight out lied to me and was overly aggressive. I got service done here once and I honestly don't think they flushed the transmission. The drain plug had absolutely no marks on it from loosening it. It should be been obvious given the rust. Will never deal with this place again.

Loren Rose

Always happy with the service I receive from Performance Ford. Always in for service within a week of calling, and I never have to wait long to get my shuttle home. My truck needed an oil change, and 3 recalls done, and I was so pleased with how quickly they called to say it was ready!

Anthony Astrologo

Frustrating and less than satisfactory. This is the second time in a row I had to argue with the service advisor to ensure that my vehicle was serviced for an oil change in a reasonable amount of time. I had to change my 8:20am appointment because I was told I could wait up to an hour and a half for an oil change. It was not possible so I changed it to 12pm and dropped my vehicle off at 11am. At that time we were not told of any back ups in the garage. I get a text at 12:42pm to say that Christian would be my reference today and if I had any questions let him know. I was fully expecting that this text was to let me know my vehicle was complete. So I ask Christian what time it would be complete and he says close to 4pm because the garage is backed up. So I called to say it's unacceptable, I made an appointment at a specific time for a reason and fully excepted my car to be ready by 2pm and certainly not later than 2:30pm. Christian told me that an oil change takes an hour and a half and customers that leave their car are not priority, It is assumed that if a car is left and the customer leaves it is there for the day, another thing that performance Ford does not explain when booking and appointment. (That logic is ridiculous). Christian said he will see what he can do. 1:42pm I get a text to say my car is next and at 2:09pm I get another text saying it will be ready in 15min. That's not an hour and a half, it's just a poor excuse. Performance Ford needs to fix this and improve its communication and booking practices. You need to ask the customer or make it known how you treat drop offs. I don't want to sit around an hour and a half. I make appointments at times when it's convenient for me so I can run errands. I am not being unreasonable. I didn't expect my car to be finished by 1pm, I set aside a reasonable amount of time to run errands and pick up my car after my errands (2.5 hours) but had to argue to make this happen. I acknowledge that Christian did not make me pay for the oil change and although that gesture is appreciated, it does not ease my mind that this won't happen again. Anthony Astrologo

Melanie Goodine

This was my first time with Performance Ford. My experience was awesome, my sales person Jerry Hartford was very good, knowledgeable, relaxed and not pushy which is important to me. I can't say enough about the service I received and how good I felt about the purchase of my pre-owned vehicle. The service did not stop there ,however, Jerry let me know if there is anything that come up or if I have any questions to contact him anytime. Also, a thank you to the Manager Freddy who made a point of making sure I was happy.

Larry Macko

The work was done quickly and done well. The staff were helpful and the driver, to and from the garage was friendly and helpful. The overall experience was a good one. I'd recomend the shop to friends.

Brian Nicoletti

My guy Howell always takes care of me whenever I'm in search of a new or used vehicle. I know I'm getting the best deal and there's no point going anywhere else. Thanks again Howell and Performance Ford. We absolutely LOVE our new Explorer ST!

Imad Moussaoui

If you're looking for a honest salesman who's not just just selling you, go see Moe Mourad !! He sold me a Audi(3 yrs ago) and just recently traded it in for this Benz and the process was seamless. Trust me you're in good hands with Moe, he will make the car buying experience feel like it should, smooth and easy ! Thanks Moe Mourad and all the staff at Performance Ford????

T GB

Outstanding customer service - I cannot express how grateful I am - discussing what my car needs for now - as I plan on buying something new very shortly - Firas Georgei walked me thru each item and quoted me a price - then when all the work was done - my car was delivered to me and parked in my spot at school and the final total was what I was quoted. Thank you so much Tracy

R & A Rivest

Recent great service experience. Friendly & helpful service staff. Convenient & efficient courtesy drop-off & pickup. Even a free car wash!

Aleksandar Galiyash

I recently purchased a truck from Performance Ford and the overall experience was absolutely effortless and enjoyable. Doaa was able to get me an amazing deal and went above and beyond my expectations. If anyone is in the market for a new/used vehicle, Performance Ford has my highest recommendation.

steve drone

Too bad there isn't a Poor to Awful category. My father was going to Performance for free oil changes that were awarded to him thru another dealership because Performance was alot closer to his residence. This year while he was leaving the dealership , a mechanic was also leaving and ran into his Freestar van causing considerable damage. The dealership would not take responsibility for it so we had to go thru our own insurance to repair it. The second incident came after that when Performance called my father for a supposed recall on the torque converter to be replaced. I advised him not to do it but he is elderly and a trusting soul so he went for it. While it was in the shop they allegedly broke something and needed his van for 5 days more. When he finally got it back, he noticed a coolant leak on the floor so I put it up on jacks and looked to see where it was coming from. It appears that not only is it coming from the exact area they worked on but the mechanic damaged a good portion of the heat shield as well. I disconnected the O2 sensor briefly to get my head in there for a look closer but forgot to reconnect it ( no big deal ) After the engine was started of course the check engine light came on and I instantly reconnected it but the code has to be cleared with a scanner so he took it back to show Performance Ford the leak and to reset the code. After aprox 4 hours they called back and told us that we needed a new catalytic converter and the leak was not they're fault. This after I told them I disconnected the O2 . $3400 they wanted. These guys cannot be trusted , I HIGHLY RECOMMEND TO STEER CLEAR OF THESE IDIOTS !

Deb Little

Brought my explorer in for tires and check engine light. Tech found it needed rear brakes and rotors. I needed a vehicle as they were keeping overnight while waiting for parts. They set me up with a rental. Great customer service!

Clare Holt

my appointment was quick and painless with covid safety measures in place, a courtesy shuttle to and from home, and qualified personnel assisting me.

ken Croft

Performance Ford continues to be our choice in the windsor essex area!

Tim Callaghan

This was the second time we dealt with Performance Ford and was again blown away by the knowledge, friendliness and willing to meet our needs at the price point we wanted. The sales representative Mark R. was absolutely amazing to deal with. No reason to go anywhere else for our vehicle needs Performance Ford A+ thanks

Sam F

Great service by Howell and Moe. Purchased a new F150 and experience was five stars. If you're looking for a new Ford Howell is the man to see!

John Cardillo

I used to wait hours for an oil change elsewhere. Now I drop of the car, take a shuttle ride home and shuttle ride back to pick up when its done. To top it off, the car is washed and you get a good maintenance inspection report.

John Paquette

After moving my business from one dealership to Performance Ford, I was very happy with the sales agent (Dylan) and all the staff that assisted me with a new purchase. I got a great deal and made new friends which is the foundation of a good relationship.

yousor

Mr Brian he is Fixed Operations Manager he is excellent at helping customers and taking care of his customers . They're a true asset to Performance Ford Windsor he help us in the best possible way. Thank you Mr Brian

Robert Vigneux

Car has been in 2 times for a simple repair both times unsuccessful.Then asked me to bring it a 3rd time to try again unfortunately it will not be going back and I paid for a incomplete jobs Dissatisfied customer to say the least

M Foulds

Always receive excellent service on my vehicles at Performance Ford. I often hear people claim that the dealerships are more expensive for servicing. Not my experience. They provide me with quotes for services I require and when I shop around and compare to other shops in the area, I usually find their price competitive. In addition, I get complimentary drop off and pick up service when I need to leave my vehicle with them; free beverages, snacks, Wifi, newspaper, when I wait for a service. The Gretzy Oil Change Package is a great deal; been using it for years. Had an incident recently where my my rear wiper was broken after it was in for an oil change; they immediately acknowledged that it must have happened during the free car wash and repaired the assembly and installed a new wiper. Having a service advisor I can trust is a big deal to me; I can't say enough about my service adviser, Sue Wright. She is very knowledgeable and I feel I can trust her. She not only advises me when I should have things done but also when things can wait. The loyalty program has also saved me money. A final note - I did not buy my last vehicle at Performance Ford, but I do go there for service.

Osama zaher

They’re like wolves for money… if you know someone from the staff you’re good to go, but if you don’t know anyone, goodluck… just hungry for money ( scammers )

Roger Wharram

Dealership is very COVID conscious.. We have bought several vehicles from Frank Meloche & he is very knowledgeable and trustworthy. We had a very good experience trading in our F150 for a Lincoln Would recommend Frank to anyone looking for a new vehicle.

Cecilia Banks

I have been buying my vehicles from performance Ford for about 14years, and I’m pleased with the salesman and the service department. I haven’t had to complain not one time. It is good to be always greeted with kindness and good Skill set thank you Performance Ford for a job well done every time

John Vallance

Geoff Trojan, sales manager and Dylan Vanderbeck are a great team and made this sale a pleasant experience. Dylan took us to school on the features of the Ford Edge and with a promise of future instruction as needed. Thank you for the experience John Vallance

john dagnolo

Mark my salesperson was very knowledgeable. Gave me options and did not pressure me. After deciding on the truck I wanted I received on the date with all the paperwork ready for me. Mark went through on the options on my new F 150 and want to thank Performance Ford for the wonderful experience. Love my 5 L F 150.

Tamas Menyhart

This review was long overdue but here it is. I ordered a brand new, custom 2017 Mustang GT with the help of Mark Renaud. I had to wait about 2 months for it to arrive but it was well worth the wait. Mark is a very fun and friendly guy and he answered all my questions. Everyone else that I've met there was also very friendly. About 1 month after getting my car I noticed that I've had a scratch on my steering wheel so I went to their drive-thru and they quickly checked to see what the problem was and they ordered the necessary part for replacement and told me it might take some time until the part would arrive. But about 2 weeks later I got a call saying the part is in and to set a date. 1 week later I went in at 9 am, their shuttle service drove me to work and at noon I got a call that the car is ready and if I needed shuttle service. I was back to work with my car and everything fixed by 1:30 pm. Very happy with the service and everyone at Performance Ford. I recommend them if you're looking to buy a new car or get anything fixed quick.

Gezim Shimaj

We just bought a Mercedes and Moe Mourad helped us made the deal we wanted. He went above and beyond to make us happy. Provided excellent customer service and we are so satisfied with our experience. He’s the guy to help find the right car for you!!!

azoz zaher

Absolutely horrible experience. Took my car there and told them that my car needed a serpentine belt and I’d like to go through warranty. They said they had to do a FULL inspection on the vehicle and that I’d need to pay 150. I asked them to check on my transmission, axles and half shaft in case anything was broken. They agreed to do so. Second day I get the inspection back and all it included was the fact that my belt needed to be replaced (which I them about before the inspection) and checked my blinker fluid and signal lights. They missed a whole misfire and didn’t even bother actually inspect the car like a real dealership should. Got robbed of 150$ For absolutely no reason. I already knew about my belt and sure did know that my signals work. Worst dealership experience ever! I recommend they get new staff with a little more respect and understanding. They were absolutely rude and did NOT care about company reputation. (manager included)

Terry Beltrano

5 years dealing with Performance Ford, never been let down, service from my advisor to work done on my vehicles has been phenomenal!! 5 star service plus.

Sheri B

The diagnostic fee was high, but I have felt that way everywhere I have went for service. My vehicle did have to spend the night at the garage, waiting for a part. This was only a minor inconvenience, more dangerous/damaging to drive it home and back the next day. All said and done my vehicle was fixed at the agreed upon price and they washed it before I picked it up. Thank you Performance Ford, and my service advisor Sue.

susan st louis

I'm very unhappy that the flaw in the paint was not taken care of, had it been looked at outside it is more noticeable. To suggest a chemical could of been put on it is insulting. I take very good care of my cars. As you can see I have purchased many Fords. Time for change I guess. Oh well.

Eliane Aoun

i recently had some work done on my range rover and i cant address enough how helpful, friendly and knowledgeable the staff were, starting with the mechanics to administration ( Mary and Elaine ). thank you for your service!! Salim

Cara Burns

Unfortunately I’ve had nothing but problems at Performance, and it seems that each time I bring my car in it comes back to me with a problem caused by them. Most recently, I brought my car in to swap the tires. Five minutes into my drive home, the ABS system disabled and I was forced to quickly pull off the expressway with no ABS. When I called the dealership, I was told they close in 5 minutes. No offer to come get me, to provide a tow, nothing. The next day, the service dept advised that they “found a broken wire near the right tire”. Interesting coincidence. Performance has lost my business after many blunders, poor customer service, and incompetent mechanical services. Save yourself the frustration and just go elsewhere.

Shane Hudson

UPDATE: The rattle mentioned in the previous post has never returned so tech Kendall nailed it! Edge in for and oil change yesterday. Elaine was her usual pleasant and efficient self. Dropping off the car took less than ten minutes. Car was ready before the promised time and was spotless inside and out. Full marks to Elaine and the team for another great service experience!

Steve Lauko

Required immediate service on my vehicle, got me in and fixed up.

Brittany York

Recently purchased a 2018 Ford Escape and had an excellent experience here. Toby Karchuk was the salesperson I dealt with and he made my first time buying a car simple and stress free. The entire staff is friendly and welcoming, and I will definitely be recommending this dealership to everyone!

emil lendorf

The service I received from performance Ford for my eco sport was more than I expected. They came to my home picked up my car and Pat left me a loner. When my vehicle was ready Sue Wright called to let me know my vehicle was ready and Pat would bring my car to my home . With covid cases climbing and myself being a senior and most likely to get it I feel this service of having your vehicle picked up at your home is a great benefit for me. Thank you again to the amazing team at performance Ford

Alison Caylor

I brought my mustang in to have the airbag replaced and the service was just amazing. Everyone working in the service area was so accommodating, and even offered me coffee upon driving in. They were all personable, and explained everything that was being done . I highly recommend Performance Ford.

Rose Paton

Service was great, no issues, car was ready when I wanted it to be. Shuttle to and from work was quick and did not have to wait long for an available driver.

Ray

I went to Performance Ford in June 2019 for the first time and left with mixed feelings about their performance. The pros include a sale price for synthetic oil change and brake inspection ($160). The written mechanics report was good. The sales man said that they don’t do work if it doesn’t need it, and the shuttle. The cons include a bad first impression, over selling extra work, and bad communications. I never got my recall work done and I got my brakes and plugs done elsewhere. I think that Ford recommends changing the calipers every 100,000, but if there not seized up why replace them. Might, maybe go back.

Diane Picard

Anne and the team are always fantastic to work with. I truly love my new vehicle. I loved the old Ford Focus Wagon but it was TIME!!! Having the Sync is perfect as is the heated seats. Still getting used to the backup camera lol

Mike Saddy

I am on my 6th vehicle all purchased at Performance Ford. ...the service is always been top notch.....BUT.....last time I brought my Lincoln in there was some issues that left me stranded at work and also miss an appointment that night.....enterprise car rental dropped the ball.....someone at enterprise decided I didn't need a vehicle for the night to get me and my teenage daughter to her appointment.....and the cab fare to get home and back to work was expenses I wasn't happy with.

Anthony Farrugia

What a difference! I went to my nearby Rose City Ford for service for a problem with my one-year old Escape.The receptionist behind the desk was rude, disrespectful, kept looking at his computer screen, showed no interest and did not help at all. At Performance Ford everyone was friendly and offered their help. And I mean everyone. I could not believe the difference between one dealership and another. I strongly recommend Performance Ford. My thanks to all the service staff!

Tpro

This was my first time at Performance Ford. I was visiting Windsor from Ottawa. Had issue with air bag indicators. My representative, Elaine, was great. Waiting areas were clean. Shuttle service (drop off and pick up at home) was efficient, timely and friendly (Thanks Dave and I can’t remember the first drivers name, sorry). Service provided: two air bag wiring harnesses replaced under warranty. Issue resolved. Would recommend to a friend. Thanks Performance Ford for a very pleasant and positive experience.

Marilyn Gardner

The car was picked up on time and delivered back to my residence within a few hours. The outside of the car was washed and an oil change and tire rotation was performed.

Jim Mitchell

Check engine light came on last night. Trying to get through to the service department. They're all too busy to answer the phone. I'm trying to get it looked at today. I don't want to leave a message. To returned, who knows when. I guess when companies get big, arrogance comes with it.

Cary Lamont

Service call center was awesome! They texted me with with the price and letting me know when my vehicle was ready.

S Brennan

I brought in our 2011 Escape for an oil change. In the automobile status report, that I received afterwards, indicated under immediate attention that the engine air filter (estimate $48.00) be replaced as well as the front tires (estimate $492) I cannot afford to purchase new tires at the moment. However, I would have appreciated being told that the air filter needed changing when I had it in for the oil change as it would have saved me another trip to have it serviced.

Diana Cornell

Excellent service. Everyone worked well together to put the safest measures in place due to the COVID-19 . I felt very secure and comfortable going back into my car as well I am sure for the mechanics who worked on my vehicle. Timely estimate of completion followed up by a phone call was very helpful. Thank You again

Roberto Drago

REASON FOR VISIT; scheduled oil change, which is done on a regular basis. NARRATIVE: A few months ago, after my last oil change and tire rotation service, I was advised by Performance Ford Service Dept. that I would probably need a brake job on my next visit, which was now. On this occasion, the service representative confirmed that information by looking at my records on his computer screen. As such, I advised him to go ahead and along with the oil change, do a brakes job if it needed it. When I picked up my car I was informed that, low and behold, my brakes were fine and that I would have to pay $45 for inspecting them. Woah! First you tell me that I'm going to need brakes then you tell me that I don't and to boot you charge me $45 for you mechanics' contradictions? How convenient. And also, it seems that the thickness of my brake pads has increased since they last checked them a few months ago, (they went from 4mm to 7mm) hmmm, magic brakes perhaps. They even asked me if I've had a brake job somewhere else since my last visit, which I didn't. But, let's get back to the oil change. The next day, as my car sat in my driveway, I noticed something large hanging under the engine, almost touching the ground. I crawled underneath and discovered that who ever had performed the oil change had forgotten to fasten one of the two bolts that attaches a big metal scoop, probably used to cool the oil pan, back to the undercarriage of my car. As I stated, this large item hung about two inches from the ground and had it caught on something while driving who knows what damage it would have caused, not to mention loosing it all together. Oh but wait, my front right tire has been experiencing a very slow leak which has caused me to put air in it every 4 weeks or so. When I brought my car in on this occasion, I forgot to mention this slow leak as it never really posed a big problem for me. When I received my car back, the "report card" which they give to you to show what work was performed on the vehicle, indicated that they checked all tires and pressure was set to manufacturer's specs. If this had been performed as stated, my "check tire pressure indicator" would not have lit up the next day as it did. I've since inflated that tire to specs and as of this writing it's still holding. I don't anticipate having to put air in for a few more weeks. I've been a long time customer of Performance Ford and have religiously maintained my vehicle by always utilizing their services and for the most part I've always been satisfied. This time, however, you've dropped the ball, big time. I hope this is not a sign of the direction that your service department is headed. Oh did I mention that when I went to pay the bill, the invoice indicated $45.19 and that she rang in $55.31 instead. This was rectified immediately when I pointed out the mistake. Bad day I guess.

D Galasso

Excellent experience from the original call to the service advisor as well as the work performed. We bought the vehicle new at another local dealer and found we received much better service in all departments at Performance Ford.

sonflower princess3

Service was great while I was there. However I needed a part ordered and was told that I would receive a call to arrange service when the part came in. When I did not here from service after 10 days...I called only to be told that my part had arrived one week earlier. I am not impressed...in addition the next available appt. for me is a month away.

MIKE SAVOIE

Every time I've been in Performance Ford I've been greeted by very nice people with a nice personality and hospitality. Every one seems to be in a good mood and there is nothing better than talking to a happy smiling person. Performance Ford has that and if I ever run into friends or someone who is looking to buy a car or truck, I know myself that they will be served with a 100% goodness.

Diane Migliarini

My service advisor was most professional, timely and informative. Excellent experience. Thank You.

Linda L

Firas did a fast and efficient time scheduling of my vehicle for the recall and service work. He also without asking booked a car wash which is a appreciated bonus and it was done much earlier than anticipated. I have always had great service at Performance Ford from dropping off with greeter to Shuttle drivers experience and Advisors assistance to Customer service desk. Thanks for great service :)

Bonnie Dominey

We had a situation where we were not happy with the condition of our vehicle. Matt from Performance Ford Service heard about this and was extremely helpful and went above and beyond to correct it. Our family is impressed with the high level of attention and service that was provided to us. This was definitely a pleasant experience and has resulted in us letting our friends and family know of the exceptional service we received. I am quite sure that other Dealerships would not have come through for us like Performance Ford Service did. Thank you Performance Ford Service and Matt. :)

Karen Soulliere

Having purchased a few vehicles from Wally Kobrosli and associating with him for many, many years, referring quite a few family and friends to him, he has yet to disappoint. He has always kept our best interest in mind and does not try to sell or manipulate you into buying. Thanks for all of your continued support in our purchase experience Wally.

Lisa Courtenay

I recently had my vehicle serviced at Performance Ford. My service advisor Cristian was awesome - friendly, courteous, helpful and knowledgeable. My vehicle was serviced in half the time that I had expected and everything has been running smoothly with the vehicle so far! My vehicle was also given a car wash before I picked it up! The service manager was very welcoming upon my arrival, and he also sent me a letter at the completion of the service work to thank me and provide me with his contact information should I have any questions or concerns. The shuttle service to and from my home was excellent as well - prompt and courteous. Overall I had an outstanding experience having my vehicle serviced at Performance Ford! Thank you so much!!!

Bob Damm

Both my wife and I like the new Ranger very much Mark and Mo took care of everything from A To Z I have 600 KM. on it and the mileage is getting better every day on the F50 it took 4 months before I seen better mileage we just love it and recommend Performance Ford to any who ask how we like the new truck.

Ali Ahmadi

Went to get some warranty work done and got scammed out of $150 dollars just for them to tell me my issue wasn't covered under warranty even though I told them exactly what was wrong before their "inspection"

Brenda Delaney

Great service on recent appointment for Oil Change and repairs. Representative very pleasant and explained everything. thanks

Chris

I had recently done a brake inspection on my 2010 Ford Escape. I had spongy brakes and a local garage misdiagnose the problem and inform me that I need new front brakes. Next I brought my Escape to Performance Ford and my problem was properly diagnose. All the work that my car needs was explain to me in detail. Furthermore, I got detail work estimate and my adviser was very knowledgeable and friendly. Needless to say, I did not have to pay for new brakes.

Cody Doherty

Purchased my first brand new car from Performance Ford in November and couldn't have asked for a better experience. The staff were beyond professional and worked hard to find me the best deal possible. Sara Dawson went out of her way to make sure I was completely comfortable before committing to anything and walked me through the process step by step. Mary-Anne in the business office and the management team were outstanding as well. Will definitely be back in the future and for all of my service needs. Great job Performance Ford.

Randy Bondy

I switched to Performance Ford because they were on top of their game. After purchasing 7 new vehicles since 2010 and dealing with the other dealership, Performance Ford was light years ahead for customer service and satisfaction. I would like to thank Elaine Rueger for always going the extra mile in helping me with warranty work and following up to make sure I was 100% satisfied with everything. Great job Elaine!! Dave, the shuttle driver was also outstanding. Very intelligent conversation and very proud of his duties at the dealership!

Ernie Dennis

Definitely five star service.Really appreciate performance ford best service that we have ever had... Traded our Lincoln yesterday for our second Lincoln, this time for a 2019 Lincoln Continental..We are really impressed with Performance Ford and really appreciate the loaner that was provided for us to use.. Thanks again, Sincerely yours Diana and Ernest Dennis..

Larry Coleman

They were very responsive to a long list of issues (mostly minor) with my Nautilus. Not everything could be fixed due to parts being ordered, but they have taken ownership of contacting me and setting up the appointment when the parts do come in. The Performance Ford Concierge I dealt with, Brandi Cleroux, was excellent to deal with and arranged everything needed to get the car booked and picked up. Brandi also called after the work was done, to ensure I understood what could and could not be repaired on this visit. Excellent! So far, and this is my first dealing with Performance for maint/repair, the experience was a huge improvement over past dealings with other dealerships.

Bruce Pennycook

A complicated purchase made simple by a very good salesperson. The deal was initiated while we were on a trip to South Carolina and completed upon our return. No stress, no worries and satisfaction was great. THANKS MARK.

Sandi Cossarini

It was time for service .. I brought the car in & I was Driven back by Randy ( a very pleasant & polite man) within 5 minutes of my drop off at the dealership. Approximately 4 hours later. I received a call my car was ready & they sent a driver to pick me up. When I arrived everything was ready, & I was told to see the lady at the office for my keys & paperwork. Within 5 minutes .. I was on my way home in my freshly washed clean car. What a pleasant experience.. the staff were unbelievably pleasant & smiling & very professional. As was Mark , the salesperson who sold me my car . It was a very pleasant experience all round. GOOD WORK PERFORMANCE FORD! Sandi Cossarini

Agostino Di Matteo

Took my vehicle in due to fluid leaking from the front driver side shock absorber. Technician said there was no leak observed. However, clearly there is fluid leaking from the shock, on the back side. Had the technician actually removed the tire and checked for leaks, they would have found it. What a waste of time. Will be taking it back in. Very disappointed.

Chuck Francis

About a month back I bought a used Escape Titanium from PF. It’s great. Now a senior, this is the first used car I’ve bought since I was a teen. This is my 6th Ford. Over the years I’ve also owned GM, Chrysler, VW, and Jaguar. My Fords have been the best of these. I got over 16 good years with only standard upkeep of my prior Ford, that I traded in. Sales guy Jesse Harris and finance guy Matt Brown were great, as are everyone else I dealt with at Performance (reception and service dept). I’m a bit “cranky old school” but this was no issue for PF’s patient, capable, honest “great service” folks.

Gino Piazza

Once again, I am impressed with the service received by Brian and his team. Personally it is Brian, his service reps and his all round staff who keep me going back. I trust him immensely with our vehicle's services and his expertise/knowledge of what I should be looking at down the road! The staff always brighten my day when I visit! Thank you again!

Jess m

I have read the reviews about the positive experiences had with Howell and am disappointed we did not get his best service as described by other reviewers. The vehicle that we built with Howell arrived completely different than what we ordered. We were encouraged to take it anyway while our correct vehicle was built, however it didn't have features we wanted. When trying to come up with a solution with Howell over the phone he was carrying on a side conversation unconcerned with our issue. I suppose this could mean business is good enough at Performance Ford that they don't need to bring in new customers or show exemplary customer service. We were really excited to build a vehicle to what we really wanted rather than previous vehicles that we have purchased out of practical need, and are now without what we thought we ordered and put a deposit down on. I guess our first attempt for a Ford will also be our last.

Andrew Brooks

The service on my 2020 Explorer Limited Hybrid was excellent! I arrived at my scheduled time and was welcomed by name by service advisor Brandi Cleroux. She got me signed in and let me know what to expect. Brandi has always gone above and beyond whenever I have been in for service. I went and had a visit with my salesman Mark Renaud. Mark loaned me his demo for the day so that I was not without a vehicle. Mark has always gone above and beyond to take care of my needs, whether they be related to sales of a new vehicle or assistance with service. The excellent care that Brandi and Mark provide are the main reasons why I continue to return to Performance Ford for all my vehicle needs! Andrew Brooks

Rich Howitt

What's not to like? They picked up my Lincoln from my house, repaired it and then brought it back to me! Easy, breasy, done right! Thanks Performance.

Ray Zakoor

I was very satisfied with the service level they provided, I was in and out quickly on both the drop off and pick up of my car. Keep up the great work!

LB CANADA

Very happy with the 5 people on staff who I had interactions with. The work was done in a timely manner and I've had no problem since. Thank you Performance Ford.

Jim Durling

I have always had great service at Performance. My current service appt with Feras Georgei went very well; he explained each service item to be performed. He also explained the items on the final invoice. He did a great job; very satisfied. Update April 17, 2020

Kristie Laforet

Seen Mark R. for my past 3 vehicles. Treats you like family and always gets a great deal! Highly recommend Mark R. whenever looking to buy a Ford! I will only ever buy from Performance Ford and Mark!

Josh Raycroft

Excellent service and understanding of our needs. Managers went above and beyond to satisfy us. We will be back. Thank you. Recent service under warranty. Gerry took care of us in a matter of minutes. Took time to be thorough and communicated with us. Issue resolved. Thank you very much.

deb glo

Performance Ford is the best Ford Dealership in the City of Windsor. During Covid my husband hit a deer on the 401. Our new car was damaged considerably. The parts for our car were on back order anywhere from 8 to 10 weeks due to covid. Performance helped us out with contacting Ford for the expedite of the parts that we needed to fix our car. Without there help I believe we would still be waiting for parts. Also, they helped us out with a rental car when our Insurance ran out and our Insurance company did not volunteer any extra help what so ever. They made sure we still had a vehicle to get around. THANK YOU PERFORMANCE FORD FOR BEING SO CONSIDERATE DURING A TOUGH TIME FOR US. WE APPRECIATE IT MORE THAN YOU KNOW!!!!!!! They did not have to step up the way they did. They went above and beyond for us. Elaine in service and Brian service manager and Mark who sold us our car helped us out considerably with getting our car back together and looking like new. Again if you want a dealership that stands behind there product and goes above and beyond what they have to. Deal with Performance Ford!!!!! They are good honest people with a excellent business manner. Ford Motor company should be honoring this dealership because what they do reflects on there product.

Mary Zugcic

The service agent seemed clueless about the problem We were charged for diagnostic test and am not sure the technician was told what the problem was. Left the car for a 9:20 appointment and started calling at 1 for an update. Difficult to get the phone answered, after several rings, put on hold, transferred and then cut off. Took several calls to reach the service person who had no idea what was going on and said he'd call back - but didn't. Told to take the car and come back if the problem returned. Waited 90 mins for a shuttle pickup. Driver came after a repeat call and stated he had never been notified. Long time customer and have never had such poor service.

Chip Daveluy

I dropped my F150 off at 810am for my 820am BOOKED appointment. It was an appointment I didn’t just show up. My appointment was for an oil change and tire rotation. I revived a call at 212pm telling me my vehicle was ready..... 6 hours......really?

aj bucky

Great pre-sale review of the 2019 F150 and my options prior to the actual purchase. No pressure, was a refreshing experience by far.

RE 519

Great experience! Anyone looking for a new or used car make sure you ask for Moe Mourad!!! He got me into a 17 lincoln mkz for a low payment and made sure it had every option i needed. very fast, professional and easy to deal with!

Yolla Berjawi

I just recently purchased a Ford Escape from Performance Ford and the experience was amazing thanks to Moe Mourad! He is excellent with customer service and showed me everything I need to know about the new technology in my car. The process of buying a car was very easy because of him! He is very honest and knowledgeable, he will definitely help you find your dream car. He even put a red bow on the car and brought me a bouquet of flowers as a surprise to congratulate me on my purchase! Thanks Moe for the awesome experience!!

Harry Arts

Excellent sales person Mark Renaud . Mark was very helpful and professional. He tried the best to meet my needs. He also explained the gagdets in the car some which I did not understand and he told me to come back in a week and he would go over it again. (which I have to do yet)

Sundeep Adhyaru

Performance Ford is incredible. I recently leased a vehicle from Dylan Vanderbeck and I have to say that he exceeded my expectations. He was thorough, detail oriented and followed up with me frequently. I will continue to be a customer of this dealership in the future. Great work Dylan and the Performance Ford Team of Windsor!!!!

Kids Home

I have often been greeted by very nice people and hospitality at Performance Ford. Every one is very helpful me when I have a problem or just a question on my new F150. Thanks, Sharon

Connie Wilczynski

This morning I had my car in for service and everything was great! Fast, efficient and friendly service. I have been going here for many years and never fails to perform great work. In the past I was always given a performance record of vehicle, but did not get one.Are they doing away with that?

CHRISTOPHER green

I’ve been taking my 2018 Ford Transit 250 Truck to Performance Ford in Windsor over the past year, since purchasing it used last October 2019. They have been outstanding with providing me with 5 Plus Star Customer Service, going over and beyond all my expectations with regards to excellent service, repairs and warranty coverage repairs, especially being that I’m an owner/operator with Thompson Emergency Freight Services delivering Freight cross border at well over 12,000 km a month and in every 4-6 weeks for scheduled maintenance service. I like to make a special shout-out to my service advisor Brandi Cleroux for her excellent customer service and I couldn’t be more satisfied and so gratified to have her taking care of my service needs. Along with my excellent mechanic technician Myles Vandenhoogen which keeps my truck in top running condition to tackle the long distance freight deliveries, his knowledge with the operations of my Ford Transit 250 truck is excellent saving me any breakdowns out on the road and costly repairs. As I already mentioned to my other Thompson Emergency owner/operators and the management team that I would highly recommend Performance Ford Windsor for any service, repairs and service consultations for their Ford Transit Vans or any other truck and vehicle type. Once again Thanks Brandi and Myles for keeping me Rolling... ???????????????????? and more! Sincerely, Chris Green (Thompson Truck# 10250)

Moe Alnas

This service was very well respectful and very compliant with the prices and we’ll proper with helping on any car , cares about customers like no other ! Highly recommended to anyone looking to get a appraisal !

Katie Godin

Guys, whatever you do, do not buy a Ford vehicle. In 2018 I purchased a 2017 Ford escape. At my first oil change, they had to replace my shocks, and I had them look into why I was getting a rotten egg smell coming from my exhaust. They "couldn't replicate the smell," and advised me to keep an eye on it. 6 months later, my check engine light comes on. We make an appointment and they find my head gasket had cracked and was leaking into my engine. All they are willing to do is fix the head gasket without looking into the engine. There's all these fluids in there that should not be in there. I asked for them to extend the warranty on the engine to solely cover any issues that should arise directly linked to the faulty head gasket. Although they admitted it was a manufacturers defect, they were only prepared to offer 2 extra years, or 50,000 extra kms warranty. When I told them that wasn't good enough, they told me tough luck. Oh Ya, did I mention that when I left my vehicle at the Ford dealership, an employee left my vehicle open and someone broke in and stole items from my vehicle? All they said, and this is coming from the gm of provincial Ford, " well all they took was money and human error happens, all we can do are good gestures." Please share this to spread awareness. I was specifically told we don't have a lemon law therefore they're not obliged. So basically, they don't stand behind their products and you're out of luck should an issue arise. I still don't have my vehicle, and the loaner they gave me (a brand new Ford fusion) had the exact same symptoms as my drive off the lot escape did. Rotten egg smell from exhaust, and putters when it starts. They are building faulty vehicles that aren't being fixed.

Ken Galli

well.Mayor Dilkens was mentored by this great man Mayor Francis I remember remarking to the gentleman at Performance Ford and the Rafih Group so all in all it was a very pleasant visit for me thanks to everyone that work at Performance Ford and the Rafih Group.

Carol Ann Reader

I feel badly for Sue Wright who has been my appointment person for years. She has now been let down too many times by the work done by the service technicians. This last time I went in because the brake light was flickering on an off intermittently on my car. The back brake boots had some fluid and so a $400 plus tax service was done. I drove home feeling that my brake pedal was soft, and only pumping the brakes firmed them up. Things were confirmed when I stopped at an uphill slope at a set of traffic lights, and in order for my car to stop rolling backwards I ended up pushing the brake pedal all the way to the floor, and then having to pump the brakes. I returned to Ford. Sue jumped up and immediately went to get the technician. He did not want to believe me and suggested that you always have to pump brakes and apply the emergency brake a few times after a brake service!!!! He was talking to a woman who 40 years ago used to do her own brakes, so no sale there. He eventually took my car away, and I waited for friends to collect me feeling 'shaken'. While waiting, the technician returned having re-flushed the brake system, and a few bubbles came out. However, mechanically minded relatives have now looked and listened to the car with me, and the rear passenger side brake shoe/pad is applying when the car goes forward and making a grinding/rubbing nasty noise. I will not be returning for any more brake work at Fords; why go back a third time for a job they could not get right the first time. It's my life, and other's on the road at stake here; shame on your Ford. Sue, thanks for being so pleasant.

Tim Lamantia

Took care of my vehicle immediatley at scheduled time and called me promptly once it was finished

Mindy-Joy Smith

I continually get an indicator light illuminating that says "Transmission not in park" or "No key detected" at random times. It does not inhibit the vehicle's performance but is an annoyance. The indicator light no longer comes up for the transmission message as Ford Service fixed the shifter during my first service call. However, the "key not detected" issue remains unresolved after 3 service appointments. The batteries in both key fabs were replaced the second appointment. Finally both fabs were replaced completely the third visit. It was quite obvious to me the 2nd visit that they had no idea how to rectify it. The indicator still lights randomly when I am in the driver's seat with my remote in hand. I have given up on any more attempts and will live with it for another year when the lease is done, at which time it will be someone else's issue as I will be choosing something other than a Ford. Two friends who have the same model year Edges as I have experienced the same issues.

Stephen Freeman

Very happy with the service on my 2020 Escape today. Thorough, on time. Couldn't ask for more. Thanks to Brandi Cleroux getting me in/out in an hour.

b l

Called Brian Pluimers, left message about my exhaust concern with my 2017 Edge, Ms Charlee McFairlane contacted me the same day and we set up an service appoint at my convenience with Elaine. Elaine was very understanding of my concern. The service appointment took less than an hour with a full explanation of my exhaust concern and that it was not an issue. Both ladies were very personal and explanatory. THANK YOU

Tom Birkner

Brandi helped to make the process of the service for my vehicle to go smoothly, with no interruptions. Answered all questions thoroughly. Very happy with my visit there.

Jason Rector

I've purchased 2 cars from this dealership and they've always been welcoming and kind. Unfortunately though, when my car needs to have a part replaced none of the staff could provide me with a quote, and when transferred to the parts department I was left disconnected from the call twice, with no resolution. Great at selling cars and failing to provide follow-up service.

Sucipto Buchan

Don't go here, stay away from this place, service is a joke, not to mention mechanics are all CROOKED LIARS!!! Hahaha it felt good to write that, I took my Volvo in for an oil change and tire rotation, next thing I knew, I got slapped with a hefty $600 bill and requested explanation, the answer they provided "our mechanic found a serious problem with your rear differential and it needs to be replaced ASAP and deemed unsafe and unworthy" my first instinct was, why did I bring my car for an oil change in the first place? So I took my car to another mechanic out of town that specialized in Volvo and guess what the guy said "This was a wheel bearing problem lol" So I got the car fixed at this garage without informing the Ford dealer, seeing that they were crooked enough to make up some flawed diagnosis. Oh and here is where it gets worse, they harassed me continually for at least a whole year requesting me to rebook and get the differentials fixed, it made my day whenever I tell them that my car sounded like a shot gun with that differential scraping the road lol... Anyways I hope this made your day, bottom line don't go here, you deserve respect and honesty, this place has none of that

C Hills

I brought in my wife's Escape at 11:45 for my 12:00 appointment for an oil change for which I had made an appointment. The service manager told me they were running behind and asked if I was going to wait. I told him I would leave and phone me when ready. By 2:45 I thought I would phone to see if ready since I hadn't heard from anyone and perhaps this was an oversight. Who would think it would take three hours for an oil change I left a message with the department to phone me. 10 minutes later I thought I would use the online service to see how things were progressing . I left another message and the attendant online said he'd have the service department call me. Again I waited ten minutes , which would have been 20 minutes from first call. Decided I would phone again. My call was dropped three times and on forth try got to the person who was in charge of my car. He said mechanics had problems with previous cars and was very apologetic and told me the car was on the hoist. I told them I would be there in 40 minutes to pick it up and he told me it should be ready. Got to dealership at 4:10 and car was ready. During phone calls was often asked who my service attendant was. Even though he had introduced himself I think the attendants should hand customers the cards that are on their desks as perhaps this would have assisted in getting info quicker. What does it matter who the attendant is anyway? However a phone call by someone would have been appreciated to inform me of delays as I was staying close to home waiting for the call from dealership. These days I am not comfortable sitting in any waiting room. Glad I didn't stay. To say I was not satisfied today is an understatement. I could have gone to an independent oil change location without an appointment and still would have been done in an hour. Much can be learned by Performance Ford about customer service by today's experience. Roger Hills

Sanah Shaheen

My car window broke and I had to park my car on the street, but when I called the company, they helped me by moving my appointment the very same day. On top of that, they explained every small detail in simple terms and were very fair in their pricing and quotes. Did not encounter a single problem with them. Everything was in black and white. Highly recommend them to anyone.

Anne H

As always, Sue Wright professionally handled our service appointments at Performance Ford for our Escape & Edge. Bonus that staff also pointed out our $25 in loyalty dollars, so tire rotation for the Edge was $10.79 :)

Linda Baetsen

Wonderful experience. My salesman knew his product and took the time to thoroughly answer my questions. The concierge had my vehicle ready and was ready and willing to assist me with the small details. Overall I would give a 10 on this experience.

Asghar Shah

On March 10,2020 I visited your shop to check a leak in my car tire. Vanessa Vilag: x2337 gave me March 11 appointment 7:20 AM. I got on time, waited for an hour and Vanessa told me the tire was not repairable and has to be changed. I got home and a few hours later got a call from Vanessa the car was ready. i saw Vanessa at the counter who showed me the invoice for full cost of the tire. I reminded her for the warranty and asked to see Frank Malone for warranty details. I should point out that any time I came for service I always saw Frank for update on new models and prices, lease etc. I also informed Frank that the tire was probably not repairable since I got it checked by Canadian Tire. and Frank checked Warranty as well. I also reminded Frank that the tire had problem of low pressure before my last service in November, 2019. Anyways Vanessa checked with Frank and told me that there was a nail in the tire and warranty does not cover the damage. I informed Vanessa about the fact that I got the tire low presser checked by Canadian Tire mechanic who took the tire off the car and showed me that the damage was beyond safety line and suggested me to see the Dealer. He the mechanic never mentioned there was a nail in the tire.Vanessa repeated that the cost was not covered. I never got any estimate of cost before the work was done and I was never informed of nail in the tire. I had no choice but to pay the bill and take the car,.which I did, saw Frank again and mentioned " I would never come back to the dealership " I got home phoned Frank and also left a message for Vanessa that there was no nail in the tire. Vanessa phoned back and asked me for a visit to the shop, she could show me the tire but the nail was thrown away. I though there was not going to be any solution to the this problem.

Reen B

Brandi in service is amazing. She knows her stuff and does whatever she can to resolve any issues you have. Mark in sales is awesome! 3rd time customer, I’ll be back when the bronco comes out ????

Susan Ellis

Easy to book service appointments. Service personnel efficient - thoughtful . The messages and email follow up for progress is a good tool . The availability of shuttle is good for customers

Zeus's Dad

Performance Ford What an Amazing Place If you are looking for a Vehicle Go see Dylan Vanderbeck ,Sara Dawson , Matt Brown , Moe Hamzi , Theresa Jessop. By far the have the most Amazing Customer Service. Just go into a New 2021 Ford Ranger Lariat almost the same size as the F-150 Hands Down Ford makes the best Truck! The ride is Amazing and The Fuel Economy is unbelievable. Make sure you check out Performance Ford

Adrian Barreto

Bought a 2018 F150 from Performance Ford, great service from the sales group, Rob Smith was very helpful throughout the whole process.

Laura Vanderweyst

I am giving zero stars and would not recommend the service Department. They broke my truck and then told me that they were not near the part that broke. I took it to someone I trust very well and the said that it was most definitely caused by them. It also very costly, my labor was almost the same as my parts. They never answer their phones, just over all horrible service. I complained but nothing was done. We own 3 ford vehicles and they just lost all of our business. So please if you do chose to go with them just make sure you do your research first.

P Du4

The Key word about this place is WAITING. Booking appointments can be a very time consuming endeavor. Appointments, even simple appointments, are booked weeks in advance. So if you don't know what your days off will be three weeks from now, you won't be able to make an appointment. They may offer rides in their courtesy van attempting to accommodate you. The problem with it is they don't drive outside the city and again you will be waiting. Over an hour. Once you are able to make an appointment, you will probably be ignored when you get there. You will be left standing in the garage waiting for someone to acknowledge your presence. There will be employees present mind you, but you will be ignored. Once your car service begins, you can expect to be waiting much longer then you anticipate. Oil changes, for instance, take at least 1.5 hours. Always reject the offer for their free car wash. You can expect to add another 45 minutes waiting for your car to be washed. Now I did give it 2 stars. Their mechanics are top grade. They really do a great job. It is all the waiting around before and after your car is serviced. Now I am not a one time customer. When I purchased my vehicle here, I also purchased a 5 year maintenance package. At the same time, I purchased extra oil changes. So I have had 33 oil changes and several other maintenance performed here over 10 years, and each and every time it is the same. Wait, wait, wait. I have finally finished my purchased oil changes, so I am free to go to other places. I would caution other people. If you are planning to purchase a Ford vehicle, my car has been great, I suggest going to another Ford dealership. It will be the same price, and their service department must be better then Performance Ford. I would also recommend if your oil change takes an excessively long time, demand another one for free. ***Update*** Following my review, Performance Ford responded publically, inviting me to contact them, so they could rectify the situation. I responded to the email 3 times over the past few weeks, and I have received no response. They are trying to give the public the impression they take reviews and complaints seriously, but they do not. It is all smoke and mirrors. Because of this new deception, I am lowering my previous 2 star rating to 1. ***Update**** After my last update I was contacted by a service representative. I'll see what they have to say. I'll keep you posted. ***Final Update*** I was reminded over the weekend about this post. I had forgotten all about it since nothing had changed. After leaving a message for me to contact them, I have several times, but no one has returned my calls. So I don't know. It's over. Time for me to move on. I will warn people about these reviews. If you notice, everyone gives 5 stars, and always comments on how timely the service is and how friendly the staff are. People may find the staff friendly, but there is no way anyone can find their service timely. To have all the reviews be 5 stars, not 3 or 4, but all 5 looks a little fishy, and if these are fake reviews, why do they always comment on how quick the service is. Could it be because word on the street is that they have slow service? I guess you'll have to decide. Check out my reviews of other dealerships. I haven't made any as I haven't purchased a new car yet, but when I do, I be sure to tell you what I think.

Sley Zani

I had an excellent buying experience due to Mohamad Mourand when I purchased my Mercedes. He was extremely polite & professional and easy to deal with. He goes above and beyond to ensure 100% satisfaction. I highly recommend working with if you're looking to purchase a vehicle.

Bill McInerney

In for a routine oil change. Dealership much more efficient than usual, in and out within an hour. All service personal were friendly and professional as always.

Mark Morris

Bought our 2014 Ford F-150 dealing with the sales manager Steve Virag. It was an excellent process and we have enjoyed the truck immensely. Especially enjoying the 4 wheel drive feature with all our winter snow. Sara Dawson was great for training, even a recent second visit. Would recommend friends to them for their very good customer service.

Paulette Jagatic

The staff were excellent to deal with and addressed all our issues that we had. Also love the convenience of receiving a car to be able to go to work and come back.

Lisa Masse

I would 100 percent recommend buying or leasing a car here.I would also highly recommend Howell Ricketts for all your car sales.

Randy Romanick

Very professional friendly and informative Howell is one of the best salespeople I ever met. Highly recommend Performance Ford

Rochelle Libby

Performance Ford is great. Mark Renaud was able to work within my budget and got me great deal, and is always there when I have questions or concerns! ... Getting a car from him was a great experience.

Lisa Aronne

Wonderful experience! Greg and Dusty were quick, efficient and able to put me in a car!!

Wayne Schedler

My experience at Performance Ford relating to my last service met all my expectations. I used their complimentary shuttle service to wait at my home the service was prompt and the driver pleasant. I will get my next service at Performance Ford.

Iqbal Naoum

We got a car from there and the service was not the greatest

julian decaire

Terrible experience at this dealership. While trying to find my best financing options Jerry Hartford turns around and tells me he sold the vehicle. This is after telling me I had first right to the sale because they operated on a first come first serve basis. I was also informed via a video from Tim Kereliuk that they operate on customer experience and do not encourage pressure tactics from the reps at this dealership. I can tell you that I was pressured multiple times by Jerry. Such disappointing customer service. This has turned me off of Ford for the time being and my search has come to an end thanks to Jerry's customer service.

Greg Rossyan

Had an appointment at 10:20am to diagnose a check engine light on, check the a/c, and an oil change. After not hearing from the advisor by 1pm, I called my dad, who brought the car in because I was at work, if he heard anything. He said no. I waited until 3pm to call the advisor. I tried 3 times, left 2 messages. Still nothing. Finally got a hold of her, upon which she tells me that she emailed me with the repair quote. It is now 4pm. I told her to do nothing else with the car, call my dad to pick him up and pay the bill. NOT HAPPY!!!!! The only reason I went to the dealer was because my regular mechanic was too busy. I'll be glad when my 5 pack of oil changes are done.

Roger Lanoue

Sorry, but when I contact a dealer for a simple oil change and tire rotation, I don't need to be told that my recommended service involves a rad flush and brake flush, when the advisor hasn't looked at my mileage. I have very low kilometers on my lease vehicle so the suggestion should never have been brought up. I'm disappointed that my sticker did not get replaced on my windshield for when the next cycled oil change should be. The dealer has to also eliminate the confusion that is built into the phone system, the redirection and the response needs an overhaul, I don't have time to have to call back if my call gets dropped.

Bill Szenasi

Great experience friendly staff Korey went above and beyond to find us our suv, he always asked if we needed anything to drink.. When we had to wait for his sales manager he always apologized for the wait.. Also when we went to pick up the vehicle the car wasn't cleaned and some things weren't done, within an hour the car was spic and span and the minor repairs done. We appreciate all the time work Korey did to satisfy our needs. I would/will recommend Korey to my friends who require a quality product and courteous staff. Thank You Bill

Roger Thibert

the work was done & all is good i check tire psi LF IS 35psi 3 are 33psi

Anne Haas

New service adviser Mari was very customer-focused and helpful. My Ford Edge 24K service was completed by noon. Rides both ways very good!

Isi Marchese

Drove from Milton because their prices are very reasonable. After speaking with Frank and Jerry I felt confident in buying my car from this dealership. They are easy to talk to with no pushy sales.

Kathleen Macintyre

Performance Ford provided a very clean and safe environment especially during this pandemic period. Staff continue to be very considerate and helpful in assisting me with my vehicle maintenance.

Linda Baldwin

I brought my 2014 Ford Escape in for a service recall, it was supposed to be there for 9 AM, & I didn't get it there until shortly after 10 AM because we had been up all night packing for my son who was leaving the next day, so since it got there late it had to be kept overnight Alex, the salesgirl was very helpful both days showing me new vehicles however in the bit of time I had, so service was pleasant as always

alan cecile

excellent service and reasonable pricing. only complaint was the car wash that i was getting which i did not. come to think about it i have never ever received the so called courtesy wash.

Nina Anees

0 stars for this terrible terrible dealership. Terrible customer service, every time I have called to book an appt there has been a mistake made with my services, every time I need to speak to 8 different people because the employees there really dont care about the people coming in. the sales rep i baught a car from is a douchebag as well. The picture below is the tire they put on my car and I nearly died on the highway during rush hour as the tire blew. When i explained what happened to Jerry (The sales rep I dealt with) he turned around and texted me that he has a police officer on site who thinks im making a fradulent claim. I would never ever ever reccommed ANYONE to buy a car from these idiots nor would I ever buy from them myself.. The only nice person in these two buildings is their finance guy I dealt with, he is wonderful and has always been professional and helpful.

David Danelon

Excellent customer service and easy setup with rental company when I brought my vehicle in for service. Very smooth process. Thanks!

Roger Boivin

Earlier this week, I had a regular maintenance oil change with everything that is included as far as verifying and, rotating tires, all liquids, etc., etc. Things were done in a timely fashion and the service person was gracious and efficient. I waited for my car and was offered a complimentary car wash. I was completely satisfied with the prompt and excellent service.

Anthony Fennek

Horrible experience with Helen Toniolo (lease manager). Called her about lease return options and she was snappy and full of attitude. Top it all off she didn't even give me lease return options. Incompetent and unprofessional. A sales person was able to run options by me and we were able to make a deal that benefited both myself and Ford. Will NOT be going back there.

Brenda Kiborn

The service from Georgie was excellent ! Unfortunately the product they ordered to be replaced (for the second d time) is defective Had to order another one Which is on back order ????

Domenic Damore

I am very disappointed with Performance Ford.....and Ford in general. I came in to ask for a letter of compliance to show that my Escape conforms to U.S. standards. I am giving the vehicle to my daughter who will be going to school there soon. I was shocked to learn that this letter cost $350.00......almost $400.00 with tax!!! FOR A LETTER!!!!!! This is nothing but a way to gouge a Ford customer! What a rip off!! I am not likely to by a Ford again. This was totally insulting!!!! That being said, the people at Performance were courteous and efficient.

James Doyscher

Best service ever, in and out in under 6hrs for an oil change ???? and the best courtesy car wash I've never had

Alda Audeshe

Ford took great care of me with my recall. They were able to drive me to work while my car was worked on and they were very kind enough to also pick me up from work and drove me back to Ford. There is one thing I am most thankful and great full that they not only fixed my recall but they also went out of their way to rotate my tires due to a tire pressure sensor I had on my car, not only that but they also did a diagnostic on my check engine light. Thank you Ford for making my experience such an amazing one. I will always go back to them for my issues. Thank you, and I hope this helps everyone else who may have doubts, throw your doubts away, and go see Ford Performance on provincial road in Windsor Ontario!

Anna Bodnar

Brandy in the service department was phenomenal!!! I had to be somewhere and she ensured my car would be ready for me. I waited for the car and as promised it was done quickly and efficiently....it was even washed!!! Thank you Brandy!!!

Paul Catlow

Upon arrival i was offered a ride home while i waited for my oil change and my examination of something that was not working properly. I informed them it was working ok now, just do the oil change and told them i would wait for my car there. It took 2 hours to do my oil change and told me when checking in i may not be one of the first cars in, as there may be more in front of me....why make an appointment at 830 am if i have other cars in front of me? Seriously, 2 hours for an oil change is rediculous. Why not have a dedicated lane/pit for just oil changes like other dealerships do in the cit?. Sit in your car while they do the oil change and inspections and drive off when you are done? P Catlow

David Dauphinee

In for oil change and air bag warning light. Checked the cluster light but missed the warning light on the dash beside the radio. In for another booking to correct the problem.

Randy Landry

Had to bring it back 3 times to get problem fixed and it was what I said in the 1st time. I had to make arrangements to get the car dropped off each time and had to be without a car each day plus coming in from Belle River was very inconvenient!

Scarlet Glovasky

Had oil change and tire rotation done. Car wased at the end of appointment. No problems. Rested in lounge and had a coffee. Gerry

Joseph Tubaro

Keep cars running top notch.

Kimberly Perez

I recently bought a black 2014 Jeep Patriot from Performance Ford. I would absolutely recommend them to anyone. They really went above and beyond for me and made me feel appreciated. They truly made me feel comfortable and confident with my choice. Performance Ford gave me an exceptional deal that I could not get anywhere else. After visiting countless of dealerships I would highly recommend them as my top choice! My sales associate Wally K. went the extra mile to ensure I received everything I was asking for. I give you guys a 5/5! Keep up the excellent work! Michelle M.

Tim Rogers

Exellent service and Howell Ricketts and the sales team was very helpful !!

Sean Whitfield

Love the text messaging feature with the the service folks - keeps me in the loop on my repair. Always professional - shuttle service is also greatly appreciated!

Kim Wuerch

Very professional and great service.

Ed Owens

Very knowledgeable service representative was aware there were problems with my truck booked me in within 2 days. Truck repaired and ready the next day. Couldn't ask for more knowledgeable, courteous effective staff

hilpesh patel

I moved from Toronto and it's been my first time to this location. Over the phone i got quote to replace battery $179.49 and labour $65 plus tax. I asked if any other changes and said no. When i picked my vehicle, end up paying additional $17.95 plus tax and when i asked cashier, she didn't even mention this changes so i i looked at invoice and found this. No warranty was written or been told till i asked then they just wrote without signature. Not good experience at all. Will try other location to see if they all are same here but it's only this location.

Brittany Mashni

Truly such an awesome place to get your cars. Moe Mourad helped me not once, but twice and is now on the hunt for another car for me. He also helped my brother and we are all super grateful for him. His honesty and hard work is the main reason I won’t go anywhere else. I am constantly telling him certain things I want and he goes out and finds it for me. Thank you so much, Moe. You’re truly the best!

Char Love

They only get one star because I can't give them zero. We bought a new F150 a few months back. They didn't have one with the trailer tow package in stock but promised to find us one, since we made it clear that towing our trailer was the #1 reason for the purchase. They finally said they'd found us one and told us the specs (assuring us it had the tow package!), so we agreed to purchase it. There were numerous issues on delivery day: (1) It had a different tonneau cover on it than we had agreed upon and paid for, so we thought it must have come with the better one and were thrilled. A few days after we had it home they called and said they had made a mistake and charged us another $400 to keep it. (2) It had no trailer hitch or wiring harness! They admitted it was their error (It had the back up camera so they had “assumed” it also had the trailer tow package.) and said we could book an appt for them to add the missing tow package. Well, we did that, and now months later we went to tow our trailer and discovered THEY HAD SPLICED IN A 7 PIN WIRING HARNESS BUT ONLY HAD 4 WIRES CONNECTED!!! No wonder our brake controller and 12 volt charging system aren't working. Now we have to purchase the proper wiring harness and, while we're at it, the OEM rear bumper socket (in order to mount the wiring harness properly, which they should've done in the first place), and fix this ourselves in a big rush before our camping trip! (3) Oh, and I almost forgot to mention....after getting it home and opening the tonneau cover right up, we noticed the new bedliner we had paid extra for was literally caked with mud. They had only washed a tiny area of it, just enough to make it appear clean when we had opened the tailgate at the dealership. There was also glue residue left all over the tailgate and the doors. They told us they would do a full cleaning when we brought it back for the missing trailer tow package, but when we brought it back they “forgot” to clean it again. We gave up and just cleaned it ourselves. I would not recommend this dealership, and will never step foot in there again...not to purchase a vehicle or for service, not even an oil change. On a side note, we have since purchased a second Ford vehicle. This time we took the short drive out to Ken Knapp Ford in Essex, where we were treated like gold and could not possibly be happier. We have found our new dealership!

Chantal Henry

Excellent service! I like that i was able to use texting to receive updates on the progress of repairs made to my vehicle and answers to any questions i had.

Pat Tricarico

My Service Advisor Elaine was very pleasant to deal with and very thorough. She kept me informed with specific details of the technicians comments. I strongly recommend Elaine and all the Service team at Performance Ford and Lincoln to assist with all your vehicle maintenance needs.

Bruce Chapple

Every aspect of the experience was second to none. Sue you in service was prompt with responses and looked after my every need. My vehicle went in just under the five year powertrain warranty and required a new engine. The service department was phenomenal in replacing the engine under warranty and my 2016 Ford Edge Sport runs like new. Than you Sue and Performance Ford!

dorel radoiu

Bought the second new F 150 around October 2014. That went decent,on May 6 I had a service appointment for some vibration noise and bad smell comming from the hvac registers when you first use the system after a long period not being used(a day or so). Now the real problem begins dropped off the truck at dealership the night before appointment.Sort out transportation to work for myself for next day ( I work approximately 40 km away from Windsor) . Next day waiting for a phone call to find out what could be causing my truck problems. Around 12 pm I called myself the service and inquired about the status of my truck,I was told the vibrations at cold start are within normal limits( I don't quite agree) the smell could be from a leak in the system and the noise was comming from a stone trapped between the exhaust and body .The service advisor also told me that they contacted the technical support at Ford and are waiting for an answer about the bad odour,also advised me that I have to pay for the stone removal.I made the mistake and asked if this is a joke about the paying for the stone removal .The advisor got rude and told me she will ask toe mechanic to put the stone back ,after that she hanged up on me. Picked up the truck and I was told I will be called with an answer about the bad odour,have to mention that I was not charged the stone removal fee ???? . Next day at noon I called again to ask whais the resolution about the smell.No one knew anything about it ,told me the advisor is not on site (gone for the week)and will get called when back. Called 1800 number at Ford trying to find out if they know anything about the resolution,told I have to talk to dealership and wait 48 hrs. Week an half passes by no call today May 15 called the service again, after 3 attempts finally got to talk to service advisor and I was told I have to take truck back for deodorant procedure and if does not work then they will change the eavaporator.Why she did not call me to tel me about this? I don't know. Requested a late apportionment to take truck in to have the deodorant stuff done. I was told 4 pm is to late for them .Asked if I can drop off the truck Friday afternoon so the can do it on Sat I was told they don't do that work on Saturday. I was offered a shuttle to get to work but shuttle service starts at 6:30 am and I will be late for work. In conclusion the dealership is not working with me in order to solve my problem. Looks I will have to pay for cab fare or find a magic way to get to work in time and not being penalized for buying a brand new Ford truck (again) I am in line for a new car for my wife this Summer, but I will think twice before I will chose this place again because of the way I was treated with this warranty issue. Very disappointed! Dorel Radoiu I appreciate the owner took the time to answer to my post,and yes I will appreciate a call from dealership showing they are really interested to have a good relation with their customers ,the only problem is I took my truck to a different dealership and hopefully tomorrow the problem will be solved. So in conclusion bad attitude= lost customers. They will have to go out of their way now, to make me buy another vehicle there. Dorel Radoiu

helen rattray

Service was done in a reasonable time. The service rep and the shuttle drivers were pleasant and courteous.

DENISE STANTON

Great service and friendly staff as usual. The only disappointment was that my shuttle driver wasn’t wearing a mask. The sad thing was that he Immediately put it on when we returned to the shop. He obviously knew that he was being watched by his boss. I feel the staff needs education about what to do to keep the public safe. You are wearing a mask to keep your customers safe! I wear a mask to keep everyone around me safe! We are all in this together and if we do what is right we will get through this sooner then later . This is common consideration and the law.

S T

Another great experience at Performance Ford! Every time I go in, no matter what it’s for, I experience the highest quality of work from true professionals.

Sharron Gye

Always been very happy with the work that has been done with the upkeep of my Lincoln. Staff is always pleasant and the lounge is very nice to just sit and relax with a cup of coffee for a bit before the busy day. Have a great day!

Mike Maynard

My experience was very negative. At pickup I was kept waiting 25 minutes while my salesperson, Mo, was with a potential client. I was then told there was only one key. Mo said he would call me with a service appointment. When he didn't call, his boss Fred was no more helpful. Worst car buying experience in my life!

carla sartin

I was greeted with a friendly hello and a handshake. My service advisor Matt was very professional All work scheduled to be completed was.. I was greeted again when I returned to pick up my vehicle. To top it off I received my car nicely washed. You can't ask for more than that.

Chris Newby

We purchased a 2016 F150. There was obviously no pre-delivery inspection done as it was delivered to us dirty, missing the promised trailer tow package (which was our #1 reason for purchasing a truck), and with the wrong tonneau cover on it, which days later they tried to charge us an additional $500 for if we wanted to keep it. Aside from our terrible experience with the sales manager (which is not yet resolved, by the way), we love the truck itself.

Delore1946

Christian Oana Is my service advisor and He is excellent and knows how to treat customers Service was excellent and the service was done in a timely manor....My MKC received a exterior wash as well I highly recommend Performance Lincoln for service and sales

Bob Grondin

The entire staff is very professional and courteous. I waited for my vehicle while service was being performed and the cleanliness of every area of the dealership was certainly impressive. I was kept informed as the work was being done regarding if there would be any delays. Once my appointment was complete, the mechanic came out and spoke to me regarding what needed to be done in the future. All in all it was a very positive experience and I would highly recommend Performance Ford for any service needs.