Reviews of Mercedes-Benz Overseas Motors (Car Concessionaire)

Joe King

Bad service and knowledge for Mercedes. Don't even bother trying to speak to some one.

Lina Abouzeeni

great place great people

King “Yasir K” King

Very amazing service Thank you soo much Mr. Lucus You are the best ????

Patrick Piatkiewicz

Great service! Moe was outstanding in making the purchasing experience a positive one. Explained everything thoroughly and answered all questions that I had. Highly recommend!

Daniel J Bellyk

Extremely pleased with my recent service visit

Badr Abdelrehim

I have been coming to this Mercedes dealer for a while. Overall my experience was amazing!, and I would definitely recommend it to my friends and family. Moe Chadid was very professional and helpful, he answered all my questions and provided me with the best deal that exceeded my expectations. Thank you for the great service !!.

Mitch Etkin

Best in Windsor! These guys are great, check them out if you're looking for a new or used benz!

Justina Oczkowska

Very happy with the service done on my ML350, will come back again.

sumeet gupta

I had service yesterday.Car was done as mentioned but looks like they forgot to wash the car

KP KP

I had a horrible experience at this dealership (perhaps this group that total monopoly over the windsor market); I wanted to buy a base glc 300 benz for my family. The sales person (Alex), started lecturing me on how not to export this base entry level benz, let alone invite me to sit down and came in the dealership. Perhaps, he judged a book by its cover and formed an opinion about me & and my family (a visible Minority). The next day we ended up driving to Oakville and picked up the base glc 300!!! With my experience I can tell you that first off all this dealership will not give you a good price (even though there are incentive programs from Benz Canada) as they are monopoly in the market; second: SIMPLY RUDE, AND UNPROFESSIONAL. BY THE WAY ALEX I BOUGHT THE SAME CAR WITH $3000 DISCOUNT AND WITH NO HASSEL!!. ALSO I OWN 2 BENZ CURRENTLY AND THIS IS MY THIRD ONE. ALSO: I WENT TO PART STORE TO GET A REFLECTOR FOR MY ML350; THE STAFF THERE DIDN'T EVEN GET UP TO ASSIST FOR ABOUT 10 MIN. MR.RAFFI THE WRITING IS ON THE WALL. GET INVOLVED.

Jennie Bolyantu

Quick and very friendly staff :)

Pete MacNeil

Started buying MB back in 2008 and have had many since. Great sales people, easy to understand and very knowledgeable. They take buying a vehicle to a whole new level of comfort.

Chunky Pockets

The best customer service ever

Thaer Suboh

We had a wonderful experience with Mercedes-Benz Overseas Motors. We looked at 5 different vehicles/dealerships and Mercedes-Benz Overseas Motors staff was the best. We dealt with Moe Chadid who is professional, knowledgeable, extremely efficient, patient and never pushy. Josh Boismier, the financial service manager is very professional and made the finance process a breeze. Hamoody Rafih, the General Manager came to say hi and made sure everything was to our satisfaction. I dealt with Lucas the service manager for a minor issue and he went above and beyond to make the process as smooth and fast as possible. I highly recommend this classy dealership.

Samson Tse

Took my vehicle in for a one day transmission fluid service and ended up with a new computer gateway issue. Couple grand and a week later after being lied to multiple times regarding the status of my vehicle and how they are contacting corporate for advice (they didn't), I finally get to pick up my vehicle. While I was there they confirmed that all the firmware is up-to-date and all recalls are addressed for my vehicle. They also said they did a full inspection and everything was good. Then I drove it off the lot and encountered a buzzing noise in the undercarriage around 1,500 rpm. It's not normal and it wasn't there before. So I call the service advisor back and he said to bring it back in so that his master mechanic can look at it. I scheduled the appointment and brought it back for them to inspect and the master mechanic said the buzzing is 'normal' and they couldn't find why it's buzzing. I highly doubt they even check the vehicle. To top it off, I received a letter from Mercedes Benz corporate about an airbag recalled that needs to be fixed. I double and triple checked with the advisor that all airbag recalls are addressed and he confirmed that there was no recall for my vehicle. Another lie I suppose. So finally, I contacted the advisor again to try to get the recall done and check over the buzzing noise again and he said he will get back to me in the new year for sure. I waited 10 days and no call, so I contacted him back and guess what? He's no longer with the company and they are forwarding me to a new advisor. They insisted that I should talk to this advisor and leave him with all my information so he can get back to me. It's been days and still nothing... At this point, I'm better off booking something in MB London. Absolute abysmal service and experience. I doubt the authenticity of the 5 star reviews on this page. UPDATE: ------------------------------ The manager had contacted me shortly after this review and was able to rectify most of the issues. The buzzing noise finally went away and recall completed successfully. They did find oil leaks from the turbo seal but that's no fault of theirs. I'll need to address the leaks in the near future. Overall I was very disappointed at the initial interaction but was satisfy with how they addressed the issue and delivered the service at the end.

Sultan Tologonov

Friendly and attentive staff

Anupam Roy

I went there couple of weeks ago to test drive CLA coupe but had a really bad experience with them. The sales guy didn't even talk to us very well. Ended up going to Audi and bought A5 Sportback. I'm glad that I went to Audi dealership.

Lo Lo

Just purchased my first Mercedes today, Natek was FANTASTIC. he's who I will be seeing for all my car buying needs from now on. If you're in the market for a Mercedes or any other vehicle through a Rafih auto dealership, Natek is the man to see. He really is a world-class professional, and overseas motors is very fortunate to have him there. A wonderful team of people, they will definitely take care of you.

Melissa Bloomfield

I recently brought my car in for service....I dealt with Heather she was most professional and attentive....her customer service skills were impeccable. The technician did a great job and it was so nice to pick up a clean car as well.

Stevie H

Good people, helpful on phone with my Mercedes issues

Harveer Hans

Very disappointed at the way we were served! Was interested in a SLS but when asked to see the interior was told sorry the cars locked although it was in the show room. Just due to our young age doesn't mean we aren't valuable customers! Just lost a future buyer.

Paul Fedor

Very good service, and specially nice service manager , Thank you for good service

Emily Mirkwood

Definitely the largest selection of used cars Windsor Ontario could offer! I bought my used smart car from Overseas Motors Smart and I couldn't be more happy with my purchase! The staff were very knowledgeable and helpful in the whole purchasing process to help me make the right decision. Highly recommended!! Thanks Overseas Motors Smart!

L G

Service is excellent

Mark A

I have always had excellent service at Overseas Motors.

Joe Gill

The service manager Lucas is always going above and beyond to provide the greatest customer care. Keep up the amazing work. Cheers.

Haider Al Fedhly

Expensive!

Ingrid Riegl

Quick and courteous service. I appreciate the care taken by staff and technicians with my vehicle!

Ronald Winney

Always friendly and helpful.

Steve Boutrous

I was heading over into the US and decided to stop at Mercedes for a oil change. The reception lady was very nice but the service depart was rude, left me to have the service done elsewhere.

Beryl Zheng

Horrible experience in here. Do not accept any emergency issue！the guy in service department keep asking make appointment for another days, was not help for any things. Even do not want to look the car before the appointment. Really disappointed by the service here for luxury cars. Do Not Recommend this Location!

Rougeau Charles-André

Are they thieves ? Or are they just retarded ? My car had a coolant temperature sensor problem and the radiator fan was turning at max speed. They told me that i should just change the instrument cluster(thousands of $). My rear window wiper did not work. They told me there was no power in the motor, and that they would have to tear the car apart to look for a broken wire(thousands of $ also...). Plus, when i'm not too confident with some mechanics, i always do a little trick : I tell them that my high beams are not working, but the truth is that they work perfectly. Well, Overseas motors told me that the low beams where also not working properly and that i should change the multifunction switch( close to a thousand $). All this after a few hours of so called "inspection" ; honestly i wonder what the "inspection" look like... Oh well, they were at least capable to do the oil change... Anyway, they stole $534.39 plus one entire day from me for this "inspection" and an oil change. So, i've decided to bring the car to a reliable, serious, independant mechanic in Toronto. Turned out it was just minor repairs. (dead temp sensor $80 ; dead rear wiper motor $400 ; high and low beams $0 lol). Never coming back.

Myah

Absolutely sick of coming here and receiving a lack of information and disrespect from the employees just because I am a younger BMW owner. After taking my car to a different dealership for what I thought was a loose whindshield wiper I was told it was the entire motor (which should not be worn down for a THREE YEAR OLD CAR ANYWAY) When I came to BMW I tried to explain that and was completely dismissed by not one, not two but THREE employees. I ended up waiting 2 hours for their “easy fix” causing me to be late for work because Wes did not want to tell me that he messed up and it was a larger repair like I told him it was as soon as I arrived! I was then told it would be a four hour repair on the phone but when I arrived for my follow up appointment I was told I would not be able to get my car for seven hours! I received no apology from any employee for their inconvienience or the lack of information I was given.

Jill Jackson

I love this dealership. Natek is an awesome salesman and very fun to work with. Lucas is excellent in service. Everyone who I have dealt with here has been great. I won't buy a car anywhere else. I love my car and this dealership.

Matt Huzevka

My wife and I have always had an excellent experience when dealing with the friendly and helpful staff at the MB dealership. They go above and beyond what is expected.

Thamer Hanna

Incredible price and awful service

Susan Talbot

Excellent customer service! Everyone went out of their way to make our new car purchase special!

Y H

So damn rude, the level of arrogance of their workers are just unbelievable !!! & for no reason, they just think they are always right, always want to argue and always try to make you feel stupid and they are above you, honestly Mr. Rafi look into that, i use to own 2 businesses and if my staff talked to their customers like that !!!! Regardless i would've let them go on the spot, in my few experiences, even one mechanic that works at overseas said to the parts guy, heyyyy hey easy now, no need to be rude, i deal with benz in the states and the service is unreal, it's above & beyond and way way cheaper, i rather deal with them vs. Dealing with ignorant Windsor villagers

Mike Hillman

Great place great people

Gordon Bruce

The staff is very informative. Was greeted as soon as I stepped in the dealership, made me feel very comfortable. A great experience!

Tony Kako

You know you made the biggest mistake if you bought or got anything serviced by this dealership, anything owned by rafih is trash.

Yianni G

I am dismayed by the lack of sincerity when an employee hit my vehicle... Taking responsibility can go a long way.

Craig Gary Greenham

Bought a 2019 GLC 300 from Moe. Found he was excellent to deal with pre and post sale and he was great dealing with my wife and young son too. My relationship with this dealership and brand is new and I had some reservations about it but feel, at this point anyway, like I’ve been treated first-class with the extras that seem to go a long way. My hope is that it continues for the life of my vehicle and beyond.

Jason Jia

Terrible service from Jeff at the parts department. Was told that I was wasting his time because I asked him to print a second receipt. Over-inflated ego that shouldn't be working at this dealership. Completely changes his persona and becomes a Yes Man once a manager shows up or calls.

Sami Saba

Mohammad, my sales rep was a great help and amazing guy. Helped me with my preowned S class purchase... I highly recommend him!! Cheers

ibrahim el mais

I recently bought a car from this place and I worked with Moe Chidid. He was awesome and honestly he was the reason I bought my car. That was 4 months ago and today I couldnt be happier with the car and the service. Moe replies to messages very quickly and I had a problem with one of the sensors once I texted moe he replied in 10 minutes I took the car in the next day and they gave me a loaner. However a couple hours later i received a call from moe telling me to pick it up. I will never buy a mercedes from someone else.

Bill Hunt

The wife and I bought a new Mercedes A220. I have bought thousands of vehicles in my employment as a government Fleet Manager. I, we, have never been treated better than we were from this dealership! Amazing people that really care about the customer. Hamoody Rafih, VP of sales came down and shook our hand. What a class act. Sal, Paul, Josh and Cody, were amazing. Best part is, we got a Mercedes for a Buick price! In my 18 years in this business, I have only given 3 other dealerships a 5 star out of over one hundred I have dealt with. This is the fourth, and most impressive!

Judy Grossutti

Complimentary pick-up and return of my car all clean and perfectly repaired within 48 hours of my noticing the problem was lovely. How I appreciate such caring service.

Glenora Clover

My overall experience with Mercedes-Benz in Windsor has always been top-notch!! Kudos to the fantastic sales staff, service, business manager!! I will continue to purchase and service with this dealership.

Amandeep Singh

Our company recently purchased a vehicle from the dealership. Moe was fantastic! He made the process easy and took care of us every step of the way. I do appreciate the effort that went into the delivery of the vehicle. He explained everything to me in great detail and answered all my questions in a professional and friendly. Our company will continue purchasing vehicles from this dealership for many years to come.

Jul Poir

I went to Mercedes for an alignment. They were fantastic and even went to get me at work after they were finished the job. Thanks

kelvin Benson

The dealership service is unbeatable. The staff is always so welcoming and pleased to assist you with whatever it is you need. Moe always pleased to show me the new inventory as i drop by the dealership from time to time . Great staff I was also please with servicing my vehicle there . Quite suprised to see they also cleaned my car for me

Jimmy Tan

Booked an appointment for service, made sure there was a loaner vehicle available, get to the dealer, they ask if we purchased in Windsor, we said no, loaner cars are now all gone and unavailable. Don't expect much service if you didn't purchase your car from Windsor.

kev jones

good selection of suvs very helpful

Dr. David C. Mady

Outstanding service, especially since Lucas Lenarduzzi became the service manager. All issues are always corrected with my Mercedes and consistently done properly! Thanks Luc and Overseas Mercedes service.

Mit Sub

Dealt with Moe when I leased my vehicle. He was helpful, informative and knowledgeable. Josh was great to deal with as well for financing.

Kip King

Just had an amazing experience with parts installed and serviced at this dealership, I want to give a special thanks to Mike the Parts Manager, Triton the Service Technician, and Clayton the Detailer for what was combined nothing short of Five Star Service. This Automotive Group has been great to me for both my BMW and now my Mercedes. Thanks again!!!

Alexander Carbonaro

Great service from start to finish when purchasing our family vehicle.

Paulo Peters

This dealership is with exporters; family run so they sell inside; benz sold to bmw and bmw sold to benz for export purposes etc. they will deny you the product and export it themselves. only non export cars are for sales. most sales guys take 20% cut for the deal to happen. Just exposing so public can see what kind of ring the internal guys are playing. Inside job; all g63 gls 45o and gle are exported that was sold; inside job; top to bottom. MB Canada take note of this. stop sleeping at the wheels; look inside your dealership network!!

Zoey L.

My husband and I needed to visit this dealership unexpectedly as we were on route to the United States. We were helped by the service manager Lukas who went above and beyond to look after us and made our experience a memorable one. We are so thankful and appreciative for the outstanding treatment we received. Definitely recommend this place!!

Someone In Town

I’m new to Windsor and didn’t know what to expect in terms of service here at Mercedes Benz in Windsor and most of all how much it would cost me to get the light on the side of my bumper fixed. The service staff here fixed it for me and didn’t charge me a thing! Great service!

Emre Ikiok

I had a great experience with Moe Chidid over at Overseas Mercedes-Benz! Great knowledge and lots of patience! Moe to this day checks in with me with regards to my satisfaction with my car and any service needs I may have with my car. He's always assuring me to call / text if I ever need anything from Overseas! Great culture and customer service! Keep up the great work Moe! Guys like you are getting less and less by the day!

Joseph Fratangeli

Moe Child and the team from Overseas motors were excellent to deal with. The service and how hard they worked to get me into a new vehicle was amazing! I highly recommend Overseas motors, you will not be disappointed!