Reviews of Eastway Toyota (Car Concessionaire)

S- Khayat

Worst Customer service, the manger of the used cars Albert Soufan is so rude .. i don't know how he got this position. My husband and I went their to buy a used Nissan. First, he show us some cars and then we asked to go for a test drive. so he said he is busy and send us after waiting 10 minutes with a nice guy. after the test drive we went back to see him we waited outside his office for more than 10 minutes and when he finally looked at us and let us come inside the office we asked him about the price he said it and my husband said another price.. so Albert looked at us and said in a very rude way : I am very busy and I don't have time to waist ???? If he is in a not mood or having a bad day he can simply stay home or do what ever, but coming to work with this attitude is not accepted at all. we are not coming back to that place ..... and i don't recommend anyone to go there.

Dave Pickford

Friendly, courteous service.

Aly Jooma

I will start off with an apology; this will be quite a long review so buckle up. First I’ll start with saying scheduling the appointment was great, no phone waiting, people knew exactly what was going on and were quite personable. Getting to the dealership was fine, simple enough to understand. Service advisor was fine as well, I think they did a good job. Where things start to go off the rails a little bit is that once in the dealership, the people were not the friendliest, seemed almost a little hostile, no one really said hello other than the service manager who was fine. The flooring in the refreshment area is definitely a choice as there is no flooring there, it’s fine, probably just being renovated (I hope). The washrooms have a sign that say they’re cleaned once a day at 9pm which is definitely a choice given the current world circumstances. It does say, however that the customers should let them know if there’s issues which would be fine except they seem to relieve themselves of any responsibility as if they wouldn’t check otherwise (again I hope they’re checking their washrooms periodically without a customer asking them to). The reminder to wash your hands was nice except they forgot French and then wrote it in with pen (not really an issue but just found it to be funny that they had at least 5 other languages and forgot French). Outside the dealership was interesting as well. Many of their cars had spiderwebs on them which is understandable if they’re old/used/brand new in plastic still but these are display cars that have spiderwebs on them. This includes their Lexus at the very front facing the main road which is riddled with spiderwebs as well. After the service on my vehicle was complete, it took about an hour for a representative to come get me. Fine, out to lunch, no worries. The receipt and report given at the end of the service had all of the services performed but did not have an inspection report highlighting tire depth, brake wear, wipers, lights, anything standard that any reasonable dealership would give you. In addition, the dash cam was unplugged and not plugged in again. This is a new one I’ve never experienced at any other dealership which makes me wonder what exactly they were doing that would require them to not have record of it. The plastics they install to keep oils and germs off of the steering wheel, seat and gear selector were installed and the only reason I know that is that they were not fully removed causing me to have to touch that stuff anyway. Doesn’t make sense. Anyway, I feel like I’ve gone on long enough, there were a few more things but probably no one from the dealership will read this or care or maybe it’ll make it to the “marketing team” or James from Lexus like for all of the other poor reviews. I’ll probably never go here again, I think I would rather drive out to London or Sarnia in the middle of winter next time.

Eduard & Elena Fritz

Great place to buy a very good vehicle. Valet service is super helpful

Suzanne Lewis-Kvas

Amazing customer service. I love my new Toyota Hylander. The staff were professional and made me feel comfortable with my new purchase. They took the time to explain all the features in my new truck and offered their customer assistance any time. I highly recommend Eastway Toyota. It was a great experience.

Alex Kalhor

I bought a Toyota Camry 2020 three weeks ago, they asked me about a extended warranty on phone but l didn’t understand it good before l sign the contract l asked them to cancel this extended warranty because it is added to my loan and l have to pay for it for 7 years and l don’t want this extra warranty for my Toyota but they told me it’s not possible, next they l emailed and talked to them to cancel this warranty but unfortunately told me it’s not possible. As l read more l understand usually you can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. If the warranty was included in your loan, your car payment won't drop, but you may pay off the car sooner after the refund is deducted from your balance. On the other side the name of this extended warranty is Tricor or Tricare that doesn’t have any reviews and if you check their website it doesn’t have any phone or right address. It’s an unknown company. It was a really bad experience for me to buy my new vehicle and l strongly recommend do not sign the contract with extended warranty or extra repair service. They aren’t responsible any more and it’s so inconvenience that you couldn’t get any help after you purchase your new car. But to be fair Louie Lisi was a great and so friendly person. He gave me all car information exactly and even called me later for my problem about extended warranty. I want to say special thanks to him to help me to buy my first beautiful car in Canada l will come back to him for my next purchase for sure.

Mahmoud Touha

I took my car for service and i was not happy with what they did. They used to print summary report about what they have done. However lately, Toyota service stop giving the recommended service which the vehicle needed for the next oil change. Also they stop top off all fluid for free. They used to top all fluid for free all the time but lately they stop. I will never take my car for oil change at Toyota Windsor. To be fare the staff is very friendly and helpful.

Peter Kumo

We purchased a used car from Eastway Sept 2018. The service here was excellent to say the least. Our sales consultant, Louie, was very knowledgeable about their vehicles as well as laid back, with a no pressure approach. The general manager, James, who approved our offer was accommodating and very gracious. Thanks guys for a great experience.

Lesley Amos

I love my new car. Thanks Noel for your help.

IanHertz Official

Don't waste your time here......

Mohsin Alam

Got a car from this dealer. Regret doing business with them. Just one advice, don't even go near this place, they will find a way to lie to you and steal from you. I have like a thousand complaint to share but I wouldn't bother typing so much because they already have such a shitty reviews all over the Internet and they still don't care. I wonder how this business is still open.

Ahmed AL Abdili

Great experience , excellent customer service ! Thank you guys :)

Lucky Strike 777

Stay away from this dealership went there to buy a Lexus I saw 2 of them talked to the guy he told me no accident for both cars started looking around both cars had been in an accident he pretended to be surprised I just walked away and I would never go back to this place very very expensive compared to London and Ontario same car over $6000 more than other dealerships in Ontario it was Summer time when I went there to buy a car now it's November and I took my Toyota Camry to this place because my abs light was on brake light on they kept the car for almost 3 hours and they had no idea what's wrong with the car they told me to leave the car all day I said no because they charge around $130 for hour paid $149 and left came home went on line to do some research my self I decided it was the Abs control module so I ordered one from Ebay changed the Abs module control problem fixed what can I say about this place.

Sean

The manager and front desk receptionist were great; however, the finance manager Christina was rude & unprofessional.

Edwin Tam

Great experience with Lou at Eastway Toyota! This is our second vehicle from the dealership, and Lou was candid about the pros and cons of minivans vs SUVs vs a second vehicle for our growing family. We settled eventually on a Toyota Sienna LE - great vehicle value for the money. James gave us what we felt was good value for our trade in, Christina in finance gave us a great deal on additional coverage, and the vehicle has so far been great to drive and use. Thanks again to Lou and everybody at Eastway. UDATE: Brought in my vehicle yesterday (June 2019) for its scheduled maintenance. Jacob T (service advisor) did a great job looking after me, and the van was nicely washed for me too! Very happy with service.

Wael Salloumi

If you want to get ripped off go there I bought a car that is making noises when I drive it I only had it for one year bunch of scam artists

Mansoor Ali

(Translated) A great place to find your favorite car. Fine dealing and available services. After-sales services for long periods (Original) مكان رائع تستطيع ان تجد سيارتك المفضله . تعامل راقي وخدمات متوفره . خدمات مابعد البيع لفترات طويله

Ace Ahmed

Overall an awesome experience! Professionally done, and I got exactly what I needed

Chantelle Shearon-Falkner

This place does not even deserve one star. I have had nothing but problems with them since bringing my car there after it was hit by an 18 wheeler. I've had to bring my car here 3 times to have it repaired properly since each time I got it back, there were still problems. The last time I brought it there, they told me that I caused the damages to my car even though I just purchased my car and the next day it was hit outside of my house by the 18 wheeler while it was parked. They also called my insurance company and told them that I caused the damages and now I am forced to pay for my rental and they also won't fix what needs to be done. They tied my skid plate to my car with zip ties and it fell off while I was on the expressway and now it is damaged and they won't replace it for me or fix it or admit that they installed it like that. They left garbage in my car every time I brought it there and the first time I brought it there, they left a piece of my car in the backseat and gave me back my car with the gas light on even though I brought it to them with almost a full tank of gas. On top of this, I contacted the BBB and Eastway Toyota's response was that I was never a customer there.

M

As someone who is very picky when it comes to how my vehicle is handled in service, I was hesitant bringing my FR-S to Eastway. However Heather and the team assured it was in good hands, and would be treated with care from start to finish. Not only was the work completed without a hiccup, the interior/dash (which had to be pulled apart) was reinstalled without any issues whatsoever. I’m thoroughly impressed, and would definitely recommend Eastway if you’ve been hesitant.

David Best

Pleasant transaction with Steve, courteous and knowledgeable.

Phil Desnoyers

Good friendly service. Lounge is nice while you are waiting for for your car. Sales people were very accommodating when I was picking a car.

Haider Issam

There was an issue with my car, but the team at Toyota took care of me and provided me a car to use while my car was at their service department. They did perfect job to make me satisfied. Many thanks to Louie and Heather! and a special thanks to James who really did a great job.

Matthew Zacher

Finally decided it was time to trade in the putter-mobile for something a little heartier. Left my contact info online to book a test drive and David returned my request within the hour. I arrived an hour early, however this did not deter him from greeting me warmly and showing me the car I was interested in (even though he was in the middle of other work). It felt like I was talking cars with a friend and not buying a car from a salesman. I am EXTREMELY happy with my selection due in no small part to the reception and follow-through I experienced, as other options were reviewed and prior to purchasing I was given time to think about how I truly felt about the car rather than rushing right in and committing. My previous car was an 08 Yaris with no substantial troubles to speak of. Very satisfied with my overall experience and will undoubtably be a return customer when the time comes.

June Stevens

I had good service -no pressure, Knowledgeable salesman. good financial deal, Love the Fav4 SUV so good on gas- smooth to handle.

Abdullah Chaudhry

Honestly, just avoid this place. Sure they're great at sales, and pushing you to buy things, but the service and parts department is a whole different story. They put no pride into their work, they cause more damage than good, and they should not be anywhere near your car if you want to remain satisfied. The service desk argues back on mistakes they make without owning up to them, try to state their opinions as fact, and overall just provide some of the worst customer service I have ever seen. My truck has been in for service twice - both times for a recall, both times they messed up more than they did good. This time - however, a poorer job than the last. They took apart the dash and did what they needed to do to program the airbag sensor, however, in doing so, scratched up the panels, didn't close them out properly, and put so much pressure on a wire that it ripped open. This wire was running live power to a USB outlet, it could've caused the car to burn down! Finally, when all is said and done, they don't even calibrate the cars sensors after all the work, and blame it on aftermarket parts. There is literally a technical service bulletin from Toyota outlining the issue yet they choose to feign ignorance and blame it on other things (not once, but twice.) You can see the poor work, they don't even tuck the wires away properly after working in the car. The panels are off position (a little hard to see) and the live wire I found when the USB wasn't working anymore. Tl;Dr, I avoid this place like the plague unless there is a recall. Without any expectations, I still walk away disappointed. Sucks its the only Toyota in Windsor.

fardovza

When looking to buy my first car, Najib was a great help to my mother and I. He was patient, listened to us, and provided quick and clear communication. Thanks to him I have a new car I’m in love with! Thanks again :)

Glen Meloche

Resently purchased a car at Eastway Toyota and couldn't be happier. From reception to sales to financing the staff is friendly and professional. So if your looking for a car, new or used, check out Eastway Toyota. Shout-out to Najib, Christine, Karen and Sierra.????

Rachel Jones

Thank you for the excellent service! This has been my first brand new car. Najib came through with helping me purchase the car that I wanted. It was well worth the wait. Najib was very informative with showing me how to configure my phone with my new Rav 4 and showing me how to use the features that this vehicle has to offer. Way to go Toyota. The people at Toyota are friendly and helpful . I felt at ease when I was looking for a great Rav. I'm very pleased! Rachel

Mackenzie Mancell

This was my first experience buying a vehicle through a dealership, and I was very nervous. The staff were extremely friendly, helpful, and willing to find different solutions in terms of financing and options. The transition process was very easy, and they made sure my new vehicle was 100% safe and ready to go upon pick up. Thank you especially to Steve Cowell, Karen Conti, and Sierra Johns for all your help. I would recommend them to anyone looking for a genuinely easy and worry-free experience purchasing a new vehicle.

Jacob Ndolelire

I bought my first car with my mother from Eastway Toyota and I am so glad I did!! This is mostly because of the sales manager, Surinder. He and the general manager, James were very kind to me and I loved the professional manner which they had. They made everything feel very welcoming and on a personal level. Surinder went above and beyond for me and I can never be more grateful and appreciative to him!!I felt like I was car shopping from family, I 100% recommended Eastway Toyota!! Thank you guys

vbranca

Smooth transaction. Excellent Service. Will deal again with this Dealer

Sanyam Sareen

Thanks Steve Cowell for the awesome tuesday this week. The sexy 2021 Black Toyota Corolla SE Upgrade is dope. I appreciate Steve giving his cell for any help in the future.

Cosmin N.

The constant arguments, hassle and pressure from the Service department were the major contributors to selling my Venza after only two years, just to avoid having to deal again with Toyota Service Department and their Windsor dealership. • Unreasonably long waiting time to schedule even routine maintenance. If you don’t have an appointment, don’t even bother trying. • No parts are ever carried in stock. A second or third visit is inevitably needed in order to have even a $50 part replaced. • Constant pressure to buy expensive services, otherwise not covered by the warranty, that are often neither needed nor required by Toyota. • The ambiguously written service manuals seem to always be open to interpretations. While Toyota recommends 16,000 Km between oil changes, the window sticker always indicates 8000 Km interval. • Diagnostic fees of $125 per claim are often charged even WITHIN the manufacturer’s warranty (for various bogus reasons). • Reported problems, some easy to reproduce, are often not admitted based on convenient interpretation of partial vs. total failure. • With Venza being discontinued in 2015 (2016 in Canada), Toyota just stopped supporting the model altogether: parts are scarcely available and no software / mapping updates were ever offered. • Rodents are apparently attracted to Toyota’s electric wires and harnesses as Toyota coats them with a soy based compound. At first, I thought this to be ridiculous, but it proved to be a legitimate concern - whether you have that problem, or not. Toyota's is well aware of the problem, which otherwise they themselves created, but they’d rather have you pay for their own mess. Consequently, as soon as the service manager hears the word “wire” he will be very quick to mention that whatever problem they may find, it's unlikely to be covered by the warranty and you’ll be asked to pay $125 upfront diagnostic fee + repair charges. Also, in the process of selling the car I’ve learned that Toyota vehicles allegedly holding up their value over time, was nothing but smoking mirrors. My Venza devalued almost 50% after 2 years and 51,000 Km – go figure!!! On the positive side, within the 2 years of ownership I've covered 51,000 trouble-free Kilometers and the Venza proved to be reliable, very comfortable and on par for fuel efficiency with other similar vehicles. I would caution about falling for their marketing hype, though. Just like any other vehicles, Toyotas are being made be moving parts (allegedly manufactured & assembled under a more rigorous quality control) exposed to continuous wear-and-tear and even when properly maintained they eventually break. That's normal, even expected, however Toyota seems to have been maintaining such a clean reputation not only through strict quality control standards but also through shrewdly designed corporate policies which prevent and hinder dealers from logging and reporting "minor" problems in order to boost false statistics and create unfair marketing advantages. At the dealership level these policies may translate into reported problems being either minimized or never admitted. 4 stars for the vehicle itself (5 for reliability, 3 for outdated electronics), 0 stars for the service department.

Safwan Ammar

EastwayToyota team are the most professionl people ever,they are so friendly and helpful,every time i visit EastwayToyota i feel as like i'm home.

Tara Smith

If you're looking for a great car buying experience, choose Eastway. I purchased a pre-owned vehicle from Eastway Toyota from 3 hours away as I was looking for a specific model that they happened to have. From start to finish, the sales team couldn't have been any better. Having never purchased a vehicle solely online before, Najiib did an amazing job in reassuring me that I would be happy with my choice. He even did a video chat with me to examine the vehicle in more detail and look for imperfections/issues that may not be seen in photos. He even drove it the 3 hours to me on delivery day. Thanks Najiib and team, the car is everything I hoped it to be and more!

Nick Vermey

Eveyone was very friendly and professional. I'm looking forward to seeing them again at my next service.

Hussain Alfadhel

Worst dealer ever don't buy any used car

Lauren Nantau

Very friendly staff willing to help and spend time looking through the interior of the cars with me and explaining features

fatima i

I went twice to buy a Toyota car and every time I cancel it. The sale agents are not professional. Don't go there.

Znarf Completo

I live in Scarborough Ontario and its like more than 4 hours to drive in Windsor Ontario to pick up my 2021 Lexus,but I ddnt mind because I was very happy and satisfied dealing with Noel Collado. His service is absolutely excellent He is strong/highly recommended.

Steven Chittle

I've only had to deal with this dealership a couple of times so far. Staff is friendly, parts desk and service seem quite knowledgeable and professional. I was surprised when I got a tire quote that it was relatively competitive with the going rates elsewhere. The place is clean and comfortable. Bathroom was clean.

Ania B

I bought a new 2018 4Runner from East Way Toyota back in August of 2018. The rep was Afran, till this day he still keeps in touch with me asking how I am liking the car and makes sure I get a nice car was every time I come in for a service. He also helped me set up an appointment to install a deflector. I had my first service appointment yesterday and met Heather who did an amazing job explaining things to me, especially about the maintenance schedule for my new car. Unfortunately that was not explained well to me at the time of purchase. I would recommend you guys do a better job giving your customers something on paper to follow before we leave the dealership. I am not a car person I have no idea when things must be changed even oil, tire rotation, refill fluids, etc. Luckily, Heather was very knowledgeable, kind, patient and explained everything to me including information about my ECP warranty. She was not in a rush to just get me out of there but took the time to answer all my questions. Looking forward to my next service appointment (and free car wash of course!).

Taylor Hryniw

Great place if you want to be talked down to & not taken serious. Went in looking to buy a car & the sales consultant treated me so poorly. Went for a test drive & he insisted he came (which has never happened before but I understood). I seen advertisements saying discounts for healthcare workers when I asked about discounts he was rude saying its for services & just because i "work at a hospital or whatever dosent give me a discount on a car" in such a rude tone. I then asked about student discounts or a family discount since my mom works at a toyota plant which he wouldnt tell me. I wish things were advertised online because I dont know as this is my first purchase. When I asked for the final price of the car he told me to go look on the toyota website. I insited I did already but I wanted to know price, tax, & dealership fees included. He printed a paper with this info but did not show me. I asked if I could see it or take it home to which he replied "your monthly payments will be _____, you cant take this home it is confidential. When he asked about a down payment he asked by saying "what are you going to put down? Like $500?" In such a disrespectful tone. I loved the car I test drove but I have never been treated so poorly before & will not be going back here. Such a bad experience for anyone let alone someone purchasing their first car. **** Sierra was very nice, friendly & made me feel comfortable both prior to me arriving while talking on the phone & when I got there.

Ana Torchia

Always a good experience. My car and I are well looked after.

Robert Kouzoukas

excellent customer service...

Lara Supan

We had an overall good experience at Eastway Toyota. By far the best part was working with Doaa our sales representative. She called me immediately when a used car came in that met my specific list of requirements and we got in to see the car as soon as we could. Serious hassle-free car buying!! Through no fault of her own, the odometer listing in the computer was off by over 1k kilometres so we were a bit surprised by that but Doaa negotiated a discount to account for the discrepancy. We've had the car for almost a month now and it is running great. Would definitely buy again. Only reason I didn't give five stars was the initial misrepresentation of the odometer reading which seems like it was a problem with whoever was in charge of initial intake.

Asif Saeed

I Recently visited them for my car’s maintenance. Extremely professional and top notch service. I’ve always avoided dealerships because “they charge you unnecessarily and recommend you stuff you don’t need.” My experience however was different. Better price than CanadianTire and the staff told me what exactly I needed changed. For two other things that I didn’t change, they told me it has plenty of life left. It’ll last you till next service. I went in expecting to change the brake pads, asked them about it, they checked and told me it just needs service. I absolutely loved the shuttle service. While I go to CT and it’ll take them few hours to get through my service and I’ll be stuck there. Better seating at waiting area too.

Laura Jo Marzec

Very courteous staff. Good information. Not pushy. Helpful.

sean white

Very professional and the staff was exceptional.

jremy de

NOEL COLLADO, most trusted, very accommodating sales consultant Salute you sir!

Tyler Bailey

Noel and Karen were both very helpful!

cayococo siempre

Awesome team..everyone was very helpful...thank you Noel Collado ..u guys made my day ???? ????

Tazmonte98

The team was very helpful in the purchasing process going about and beyond to make sure I received a quality used vehicle in a timely manner I had a pleasant experience overall and am very pleased with my 2005 Honda Odyssey special thanks to Karen Conti and Loui lisi

Rashid Muhammad

deals on new cars is okay. However auto service and taking care of customer follow-up and scheduled maintenance is excellent.

vishwas jadav

It was the first car of my life and Najib Francis at Toyota Eastway did a really great job to help me with it.???? awesome service as well. I left happy from this place. (And of course with a car????).

Rima Maaliki

Amazing staff thank you Najib????????????

Dave Noyle

Randomly received a Spam text from this dealership today. I don't live in Windsor. Get better at marketing automation, stop spamming people.

Kyoho

Bad after-sales service, waste my time, even if you make an appointment for oil change service, also need to wait 4 hours to be done

Rupesh Jaggi

Recently bought new Corolla. I had great experience and they are very friendly. Especially sales and leasing consultant Doaa Abu Ras was excellent.

Stephen Chen

I just purchased my second vehicle from Eastway Toyota and had another great experience with Steve Cowell, one of the sales consultants there! If you're looking at getting a new vehicle, I highly recommend you ask to see him. He's one of the most friendly, patient, and genuine sales people I've ever met.

Jacob Arcas

Bought my car from them in 2016, good customer service. But that was about it.. I had to order a bumper clip, the guy basically made me feel like an idiot.. I tried ordering more, said he had no idea what I was talking about. For professionals, they had no idea what it was, I googled it, found it on amazon first link. I am driving to the dealership in London for any maintenance. Made me feel so stupid for no reason.

Ken Getty

Top quality service. New tire cheaper than Costco and available next day rather than in 8 biz days. Plus a free car wash. I'm thoroughly impressed.

Afran Ahmed

Well groomed and balanced atmosphere. Well trained staff and more than helpful to go out of their way to solve your problems and explain everything clearly

John Habib

Great crew at eastway Toyota. Great work on my rim. James Godfrey the GM bent over backwards to accommodate me. Always first service. Integrity understanding courteous and sensitive to my needs.

Thaer Suboh

Great professional service. After shopping around for 2 new vehicles, we decided to go ahead with Eastway.Louie Lisi and James Godfrey were a pleasure to deal with. After having the 6 months service on both vehicles, I'm happy with the decision.

Jay Patel

Their service and parts department is very incompetent and hard to work with. First the parts department orders a wrong replacement key for my Prius for $400+. Second the service department fails to program it (since it was the wrong key) and wanted to charge me $200+ an hour to run diagnostic. After doing 10 minutes of research I found out that key was wrong....and asked for a refund. The parts departments gives me BS about how they do not give out refunds. I finally manage to get a refund after 5 minutes of arguments and mention of hiring a lawyer. They did not offer to correct the problem...or even admit they had a problem...or offer an apology for ordering the wrong part. Avoid them at all costs.

David Simpson

We had been searching for a specific vehicle for a couple of months and couldn’t seem to find any suitable candidates anywhere within an hours drive of our place in Port Dover. A vehicle was listed at Eastway Toyota in Windsor that looked great, but do we make a 3.5 hour drive to check it out? Basically we’d be doing a 7 hour round trip plus the time spent at the dealership at a very busy time of year. I enquired online with their social media specialist Sierra and she answered all of my obvious concerns and then spoke with their Salesman David who was also very helpful. He even cheerfully returned my texts on a Sunday, his day off, because we were hoping to come on the Monday. We did end up buying and thought the process went extremely well. The sales manager James took the time to come over and thank us and tell us how much he appreciated us coming such a distance to shop at his dealership. The icing on the cake was when our salesman Najib informed us he was heading up north on vacation Friday and offered to deliver our car to Port Dover. It was at least an hour out of his way for him and his friends but he insisted it was no problem. Sure enough come Friday there was our new car delivered right to our home. That saved us another 7 hour round trip. What amazing customer service, from an excellent car dealership.

Terry & June Loebach

I received great Sales service from Mustapha at Lexus of Windsor

N B

On Dec 27-2019 I left my Toyota car for oil change and replacement of water reservoir and update transmission software were sucessfully done. I left my car in good condition only few minor scratch. They gave me the car back with crack bumper as per pictures. They denied they broke it. it a brand new car it surprising experience. (( Already Contacted General Manager, Service manager, Service advisor, Receptionist and mechanic)) and some employee agreed that there service is worst... I dont know whatelse are broken into my car.. They even told me my dealership did it WOW... BAD CUSTOMERS SERVICE SORRY.....

Nicholas D'Asti

Don’t bring your car here for service if you value your money.

Robert Greer

My mom bought a 2017 Toyota Camry XLE there and she loves it. Great staff and fantastic cars.

Guilian Boro

I just purchased my first vehicle from Eastway Toyota and had a great experience with NOEL COLLADO one of the sales consultants there! If you're looking at getting a new vehicle, I highly recommend him. He's one of the most trusted, friendly, patient, and genuine sales consultant ive ever met.

Angelo Montilla

They made the car buying process easy and seamless. Friendly staff, professional and courteous. They helped me get into the exact vehicle I was looking for. Well done.

PRAVEEN LAVANAM

I made a big mistake by purchasing a vehicle from this dealership. I do not want to explain the mess that happened to me. Just be careful while purchasing a car. Finance manager; please learn how to deal with customers. James, your finance team needs to be educated before talking to the clients. Neither my friends nor I will ever see this Eastway Toyota. James, please do not ask apology to this post. I reach out to you many times and you know everything, (check our email conversation if you do not remember) but neither you nor your team never serious about my complaint, finally I am out of Toyota family. If you are really serious, I would have received an apology, especially from finance manager (I guess her name Karen Conti). I don’t know who trained your finance manager, without knowing how to deal the customers how she became a manager? Anyways that’s your business, but who is she to ask me to get out of the showroom? Does she own it? If you want your clients to get out of your showroom then why did you open such a big showroom in Windsor? Just for public attention? A final suggestion to the message readers, check every penny that you paying to this guys because they are ready to take the money and will not touch your car, if you ask for the money back they will kick you.

Danny Nes

Warning to all that's looking on purchasing a vehicle!!!! My family purchased a brand new 2016 Tayota last summer and all we had is problems from the drive front seat making noises to the back trunk plastic panels changing colour from the sun. It took them 6 times to finally replace the whole front seat wasted my time and was out of a vehicle for a few days. Now i went in almost 3 weeks ago to get the rear trunk panels fixed and was told that they'll get back to me with an answer after they have contacted Toyota. Till this day I have no received a call back from Melanie Teskey Service Manager. I've call numerous times left a voice and left a message with the secretary to get back to me but still no answer!!! My recommendation is if you don't want to be TREATED like GARBAGE and pay a lot of money for a vehicle, DON'T waste your time with stupid idiots at this Toyota Windsor dealership. They are truly screwing up Toyota's reputation!!!! I will be filling a complaint with OMVIC about this.

Freddy

I've had a very good experience with buying my vehicle from Eastway Toyota and will be going there to do my vehicle maintenance for a while (2019 rav4 bought in 2019). I already knew what vehicle I wanted to buy before I walked into the building so the only thing to do was sort out the paperwork. The buying process was done professionally and pretty effortless in getting all the work done for me to buy the vehicle. I've been going there for oil changes and other services as needed and they've been great with their courtesy shuttle service which is a real plus. With toyota quality I'm expecting to keep this vehicle for many years :)

Robert Gaspar

The service advisor, Heather, was very helpful and the shuttle service was excellent.

Mary-Evelyn Lee

Although my next vehicle will be another Toyota Tacoma I am not purchasing it at this dealership. I had an issue with my spare tire carrier, a recall which i was never informed of, and It took me an hour phone conversation to convince them to let me bring my truck in. I waited at the dealership during the whole FOUR hour inspection, since i did not have a ride home, after which they confirmed what I had told them and proceeded to tell me that all my fluids were low, my oil needed changing and about $500 worth of maintenance needed to be done. I keep my truck in tip top shape- fluids are always topped up and my oil, oil filter, and air filter had been replaced two weeks before. Apparently they needed to order the part for the spare tire carrier, a process which takes two weeks....... When I finally got the part on the truck and left that driveway I vowed never to deal with Eastway Toyota again or any Rafih auto group dealerships for that matter. Primarily I dealt with Sarah Campeau and Jeff Tales, both of whom were cold, unaccommodating, and all around unpleasant to work with.

Ken Passa

Sales staff is friendly and attentive to my needs.

Sebastian Woellhaf

I have had great service with their parts department!

Bhaumik Shah

Noel did amazing job and is extremely helpful, I definitely had a great experience in purchasing the car.

nikoleta duhanaj

I just purchased my first vehicle from Eastway Toyota and had an amazing experience with sales consultant Najib Francis. He made the process of getting my new car stress free and an ease. I highly recommend you ask to see him. Najib is a friendly, patient, genuine and honest salesman. Overall I am very happy!! Thank you Najib!

Carol Lillie

Don't put flyers on cars when it is snowing! They freeze on and leave residue on the windshield

Joel G

The Worst people to deal with! The blond (financier) is terrible. She kept trying to sell me extra and I kept denying. After that she didn’t even follow thru with my insurance, I had to go to my insurances so I can leave with the car! DONT BOTHER! Go somewhere else!

ugo udumukwu

Sierra, Karen and Tekle at Eastway Toyota were simply amazing, warm, friendly and solution minded. Would not hesitate to recommend them.

Mavis Odei Boateng

Najib Francis was awesome and patient in working with us to get us the car we wanted. I highly recommend him to anyone looking to buy a car. He was very respectful and kind as well.

James D. Godfrey

I have purchased and serviced 7 vehicles for myself and my spouse, as well as 2 vehicles for a family member; I am always treated very well! The dealership has 3 Master Certified Technicians who have done a great job with my Toyota and Lexus vehicles and have provided excellent advice on the past 4 hybrids I have owned. Mark, Amir, Steve Moretto and Heather are doing a wonderful job in service and it matters. All great businesses are founded upon friendship and the EASTWAY TOYOTA and LEXUS of WINDSOR team want to be your friend. Great place to buy, finance or lease your vehicle!

Sylvia Koczerzuk

The last poster is correct....after relocating to the great Windsor area we have had nothing unprofessional service from this dealership for our service on our Toyota vehicle......they continually try to up sell for things that do not need replacing, they dont even check if it requires they just insist it needs to be done. Getting an oil change is like going to the dentist, it should be a very short and quick appointment but it rarely is They constantly give us issue with our free oil changes which we paid for with a premium package when buying our vehicle.....the last oil change they outright made us pay and claimed our plan was expired when it was not.....when dealing with the service manager she never apologized for this continual issue. We lived in the area 15 years ago and this was not what Eastway Toyota was like but it is now owned by someone else. We will not be using this dealership ever again and will drive a distance for Toyota service. Shame on Toyota Canada.

A. Jason Lee

Awesome service. Was in Windsor for work and without an appointment got my Lexus repaired within 24 hours of me dropping my vehicle off even with the service department being down a couple technicians. All the staff were friendly and curious. If I ever break down in Windsor, this is where I will be going.

Paul Noad

Second vehicle leased from Rafih delivered without everything we paid for in our order

kartik sharma

I just wanted to take a minute to share my recent experience at eastway Toyota.I would like to compliment Mr.Steve for his exemplary care and help. I’ve recently got my brand new 2021 toyota Rav4 and from the day I started inquiring till the day I got my car Steve been there for me. And even after making purchase he was very helpful and shared all the car features in detail with me. I will definitely recommend him to my family and friends. Once again I would like to thank him for treating me very well.

Jen C

In love with my new toyota camry, service was great, very friendly, good Atmosphere, very welcoming Thank you ????

A chidi

I don’t even know where to start from. I’m so thankful to the sales consultant “Steve cowell” for being so honest, patient and helpful to me. At some point, I thought getting exactly a car I want ASAP was impossible but he followed up my case and made it possible. Thank you Steve… Thank you Karen….

victor Sun

Worst car buying experience ever, their way of solving issues created on their end is to claim that the big dealerships tend to make the mistakes, and when you want the problem fix as soon as possible, they just start to play stare down games with you. And this kind of behaviour came from a higher up position right after we give them the check. GREAT CUSTOMER SERVICE!!!!

Sanjay TEWARI

Friendly staff. Great Toyota and Lexus lounge. Good coffee and snacks.

Sanujanqwe Raveendran

Customer service next to garbage

Fenil Balar

Ended up getting a brand new Toyota Corolla SE 2017

Ryn Fox

Amazing staff, amazing service.

Nathan Dahms

Just called for service, transferred 5 times then had to leave a voicemail. Guess where I am NOT going for service? Update: Just got a call back, unable to get a quote to repair 2011 RAV4 I4. Inquired the cost to replace O2 sensor bank 1 sensor 2 they were only able to tell me the price of the part. Ask what the hourly shop labour rate is, told it's about $125. I then asked if they know the exact labor rate per hour was told no, so I guess the hourly rate is whatever they feel? I do not understand how this place is in business.

Louise Erika Lasquety

Our experience purchasing a car from Eastway Toyota was excellent. We worked with Noel Collado, he was fast to answer all our questions and helped out as much as he could. Dealing with Noel was an absolute pleasure, he was extremely patient, we never felt pressured to!! We highly highly recommend you talk to him if you are considering buying a new or previously owned cars.????????????????

Mark Reynolds

I have always been leery of personnel working in used car departments and unfortunately this dealership seems to fall in-line with the stereotype. When visiting them to trade a vehicle, I was offered several thousand less by them compared to two other dealers in the region. Their low-ball reasoning was bogus and insulting. I went with another Toyota dealership and received a much better offer. Be leery when considering Eastway Toyota for a trade.

Vince Clements

Our vehicle was stolen a while back, but was recovered with a small amount of body damage. The insurance company agreed to pay for a safety inspection and repair the damage, so we decided to go to the dealership. We also needed a safety inspection in order to get Ontario plates. We were charged again for a safety inspection, and an emissions test. The dealer then informed us that the vehicle would need $3800 in repairs in order to pass inspection. Since the vehicle is a 2003, the repairs were more than the vehicle was worth. Three weeks later, and after consulting with the insurance company, we decided to take the vehicle to one of their preferred service centres. When we picked up the vehicle it was soaked on the inside due to someone having left the window open. When the vehicle was assessed at the preferred auto centre they told us that the vehicle needed windshield wipers to pass inspection. They felt so bad for us that they did it for free.

Mike K.

We have purchased brand new Toyota vehicles every year for over 12 years. Having relocated to the Windsor area in the past year, it has been nothing short of a nightmare dealing with Eastway Toyota. They are unprofessional and lack any integrity. We have since traded in both our newer Toyota's, and have switched Brands. We no longer trust the Toyota Brand, and this is a direct result of unacceptable behavior on behalf of Eastway Toyota. I would have given ZERO stars as a review, but the site will not allow it. They should be ashamed of their so called "service". I HIGHLY recommend you use another Dealership. We will NEVER be back.

Abu Uba

Not worth it. Worst sales people ever

Irfan Mohammed

I purchased 2021 Sienna last week. First I had a plan for RAV 4, after couple of visits with Steve and Afran I decided to go with Sienna which is right choice for my family. Special thanks to Afran for giving me the best possible price after negotiating with GM.

Emily Nguyen

We had a terrible experience. We did not like the tone in the service advisor's voice when my mom asked why the driver was late. She raised her voice back to my mom. The shuttle driver asked my dad what time he needed the car because he had to go to work and was an hour and a half late and got lost on the way to our house and never apologized. This is the second time they were almost two hours late to pick him up. They had the nerve to suggest we make a waiting apointment to guarantee we get our car on time (like we have 4 hours to waste since it took that long). We talked to the manager and she never apologized either. Terrible service, never even acknowledged we were upset or asked how they could improve. They probably won't even ask us a survey on how they did to skew their service. Should be 0 stars if it could.

Aa Ron

It is through this dealership that we will able to purchase our first car here in Canada. Thank you so much to the partnership of Noel Collado and Christina that made it all possible for us. Thank you for the smooth and fast transaction Toyota Eastway.

Stanley Koper

I contacted the Eastway Toyota Dealership inquiring about 2021 new arrivals and I had pleasure dealing with Afran Ahmed. Afran was forthcoming, knowledgeable, professional and.... I placed an order. Wish all dealership were like the EASTWAY. Way to go.

Heather Gordon

Staff is friendly and helpful. The work done on my car us always excellent.

Hatem Amer

Fast and convenient service

N S

Thank you Amir for the excellent service you provided us ????????

Khawar Syed

I booked oil change 1.5 week back. I received a call from dealer for cancellation a day before found out that they have some sort of mis understanding or some sort confusion while booking. Toyota dealers finds out that issue a day ago not the whole freaking week. very bad experience appointment. Seriously...! Very ameuture service.

Matthew Ball

Everyone there was so helpful. No pressure and lots of positivity. If you want a great experience go see Sierra at reception and ask for Doaa...they are both great.

Jeneth G. Pangilinan

Been here twice for a recall repair, and they can't provide a shuttle service, we had to pay for our own cab service..

Amanda Dubrovay

David Alyass, helped me buy my 2017 Malibu. It was by far one if my best experiences purchasing anything. You could tell he worked to get me the best deal possible. He was personable and informative. He even came in on his day off to ensure I could pick up my car as soon as it was available. I would highly recommend asking for David at Eastway Toyota to get you into a vehicle you love!

Abdulghani Shaikh Alshabab

The worst experience I’ve ever had!!! Will definitely not recommend anyone going to Toyota Windsor. I was dealing with the sales manager where I wanted to buy a 7 passengers vehicle. He gave me a set price and I was coming to sign the paper work and finish the documentations but suddenly he increased the price within 3 days and they didn’t give me a reason of why they changed after they gave me a word. My appointment was on Tuesday and when I called in the morning to come in and sign the paperwork, they informed me that the sales manager is off and when I came in he was there but still transferred me over to a salesman. FYI the listing on the internet is still the same price and wasn’t increased as they said. That’s not PROFESSIONAL at all!!! He wasted my time and efforts and will never come back to Toyota Windsor ever again!!! Toyota has the full responsibility of what their employees actions are. I am a businessman and I know how unprofessional it is to treat the customer like this.

Ryan MacPhee

Save your time and go to a Toyota Dealership in London. The Rafih Auto Group is all about top profit not customer satisfaction.

Dawn Marica

The free valet service they offer is very convenient. A special shout out to James Godfrey for his excellent customer service.

Mike En

I would like to give recognition to Mark from service. I needed help to replace an OEM remote start keyfob that i lost, which was discontinued and not much info was available on it. Mark was very diligent at researching and contacting the right people to find info about my system. I had been given a keyfob by a relative and Mark was kind enough to try and get that fob working by programming it to my system. After the programming was successful i was blown away by when he informed me that the service was complimentary since it wasn't a big task for them and that he's happy if I'm happy. This goes to show the type of business Eastway Toyota is... I'm grateful for that and it really made my day. Mark you are exceptional at what you do...

Jim and Connie

We love our Toyota cars, we just purchased our 5th Toyota from Steve Cowell at Eastway Toyota. A 2021 CHR nightshade. We couldn't be happier with our purchase and the outstanding service we get from Steve. He answered all of our questions and gave us all the important information that helped us to make the right choice in a new car. I highly recommend Eastway Toyota to everyone and especially Steve Cowell.

Peter B.

Recently I was helping a friend of mine purchase a new Toyota product from this dealership. Despite being a repeat buyer from this dealership, my friend was subjected to about 90 minutes of back & forth negotiations between his sales rep & the GM James. The end result was a stalemate because the GM was unwilling to compromise to make the deal happen. My friend was lowballed on what his trade in was worth (he was trading in a 3 yr old Toyota product with low kilometres & in extra clean condition)! Literally all the service dept had to do was to do a safety inspection to certify it & do a quick car wash and they could put it on their used car lot. We then called two other out of town Ontario Toyota dealerships to get their best price. We then called Windsor Toyota back and James the GM agreed to match the lowest out of town quote so my friend was finally able to make the deal with Windsor Toyota! Question here is why does upper management treat a repeat customer so poorly when he is more than willing to give his business to them in purchasing a new Toyota product. I hope that the GM James and the owner Mr. Rafi put the customer first and foremost & quit focusing on sales volume and maximizing dealer profit on each and every new & used vehicle sold by Windsor Toyota! This is indeed a sad state of affairs for Windsor Toyota & they really need to smarten up & place the customer first!

c0014636

Great experience buying our new car! Mehdi treated us with respect and was never pushy which is often the experience at these dealerships. Felt at ease with our deal and made the whole family feel comfortable.

Jim Wright

10 days ago at 11am & 2pm I called Bailey Toyota about my key problem & was told I have been put on a list of things to do. (I still haven't heard from them) 3 hrs later I called Eastway Toyota (Brad) & was told that Steve would contact me tomorrow morning. He did & guided me in what to do with my lack of keys problem. The great people at Eastway Toyota handled everything with a high degree of professional manner. We have owned toyotas since 1985 & currently have 3 toyotas & 1 lexus & rate Eastway Toyota at the top. Jim & Karen Wright in Brighton, Michigan

David Sured

I wanted to test drive a Toyota Rav 4 to purchase. I was welcomed by a salesman (Younger guy) I asked him about the different trim levels and told him my budget was 40,000 all in for a SUV. He gave me a blank stare, and said "that's not enough if you want one of these." I asked him for a final, all in price and he told me he could not give that to me without a manager I was so frustrated I left the show room. I did not want to play the "let me talk to my manager game" Sept 13 '17 3:00pm

Melissa Brown

My toyota has a recall faulty airbag. The recall paper informs me that I shouldn't even have a passenger in the front seat....this is how unsafe it is. I called to have my recall done and was informed it will take 4-5 hours. I explained to them that I work 1 hour away in the county. They can not provide me with a ride, I asked if I could have a car for the day, they could not provide this service. I travel with my vehicle through out the day so I explained to them I needed a car. They offered me a Saturday which I understand for most this could work however it doesn't work for me kids to run after for sports. They suggested I took a day off work to get the recall done. I called three other dealership. Chatham London and Mississauga. ALL 3 were offering car loaners for this kind of recall. Horrible customer service will never bring my car there for anything. Will drive an extra 45 minutes out of my way to be serviced in Chatham!!

Fritz Antonette

Just had my first baby(Toyota CHR) and eastway toyota team really helped me a lot of choosing the best for me. Special thanks to Noel Collado for showing me tons of options and good deals until I can finally decide which car to get. Everyone is so nice and it was a fast and easy process, too. I'm so happy and grateful. Looking forward for the next deals. ????????????

Jason Hardy

The service staff at this dealership is always willing to help. I know it can't be easy working in the car industry but these people always greet you with a smile. Sarah has been there for a long time and continues to get better. Keep up the good work.

Chris waters

Impressed with the service at the dealership….and after when my forgotten hat and gloves were delivered to my door!

jawad haider

great service i really impressed specially najib is really great providing the best service and giving you best you deserve

Jake Dyck

Just have to commend the service team at Eastway for their friendly and efficient service last Wednesday when I arrived (from Manitoba) with what I thought was a wheel bearing problem. A warm greeting from Heather and the team (in what seemed like a genuinely nice place to work) made me realize that I had made a good choice for a check on my car; my car was fitted in and dealt with promptly. It was like having a caring family member take care of my car's problems, and the coffee was great. Heather and the service team at Eastway are very friendly and helpful.

Alex Macarandang

My family got all our cars from here and they take good care of us from sales to maintenance. If you need a car, ask for Noel Collado. 10/10 will buy again.

Tracy Noble

Najib was great...fantastic to deal with from beginning to end. Such a pleasure. Awesome dealership, friendly staff! James as well so great. Will surely be back. Would definitely recommend!

Stefanovich Michael

Had an excellent experience at this dealership recently. Right from the service bay to the service manager. Can't remember all the names but Jacob and the young lady that work in the service bay went beyond my expectations.They could not have been more professional. I've had some less than good involvement with Cambells,but you guys changed my impressions of what Toyota service should be.Many thanks to all envoled.

Dan C

Dishonest dealership. I made the mistake of purchasing a used vehicle from this dealership. When I got home, the vehicle had water condensing inside of the headlight. I contacted the dealership and was told that that was an issue that was not theirs to deal with as it left the dealership "fine". This type of a problem is something that is not detected until the light has been on and the chance that condensation can form. My second issue is the complete lack of disclosure of the vehicle accident history. At no point was I told the vehicle was in both a front and back end collision. Oddly enough, when I brought it into another Toyota dealership they were able to determine that the front bumper was new simply by feeling the difference in the paint job between the bumper and the passenger quarter panel! This literally took 5 seconds for the individual to determine the accident nature that this vehicle was in. Third, the inside of the vehicle was disgusting. When they say a vehicle is "clean" I received a car that had brown fingerprints in the controls where the sunroof are. The trunk had mud stains. When I brought it into another place for cleaning they were surprised as to this being a "dealer prepped" vehicle and found a number of golf items (an exacto knife, a putter head, a device for cleaning shoes) that were left in the vehicle. The key FOB had debris and animal hair when my wife took it apart. Do not make the mistake I did by purchasing a vehicle here. Upon a discussion to return the vehicle, the dealership had the nerve to tell me to pay for the headlight as part of the "deal". Have a look at my profile photo and you can see the headlight with water forming inside of it.

Kyle D'Angelo

My girlfriend used to go there to get her car serviced. She would wait hours for an oil change. They gave her 'new' wiper blades that only lasted a couple of weeks. They ripped her off big time. This is a very dishonest dealership!! DO NOT buy anything from them.

Dania J

I was amazed at the help I received from Sierra (saleswoman) and Afran (sales manager). Sierra went above and beyond to make sure I was comfortable and that all my concerns and questions were addressed. Afran explained everything to me in great detail and was extremely patient and honest from start to finish. Two very valuable employees who greet you with grace. However, finance manager Karen was disrespectful, rude and condesending. Insulted me more than once about my lack of knowledge about "how this process works". She proceeded to insult the sales team for not mentioning extra charges to me and made me very uncomfortable. I am very confused how someone so abrupt and arrogant still has a job.

alar7097

I'll start by saying that this is my second vehicle from Eastway Toyota and have always been satisfied with the its performance. Most of us customers tend to be very pleased with services until that one time where something doesn't go our way and that is it we quickly sever the ties. It's understandable that we want the best service for our money, but it also doesn't hurt to remember that we are humans and often make mistakes. So, I dropped my car off to be serviced at around 10:30am and was told it'll be done in 4hours. So by 2:30 or 3:00 o'clock I expected a call so I could pick up my car. I was picked up by the shuttle and brought to the dealership by 6:00pm. May I add, the problem was still not completely fixed. An additional part was required and had to be ordered. I know you'd think that's horrible and I won't deny that I was disappointed considering that I always received good service. I did call the service manager, Mark, and expressed my disappointment in which he responded professionally and took all measures to mend the situation. I was called the following day by Heather, from the service department where she arranged for me to come that same day to install the part. The part that caused the initial problem was damaged due to an accident in which a woman had struck my rear tire. The part was poorly fixed, instead of being replaced, by a collision shop. My warranty at Toyota wouldn't have covered it. However, Mark the service manager came out to the waiting area and explained what had happened and told me that due to what happened the previous day, the wait, they'll cover the cost. The car was fixed in an hour and upon leaving the shop, I find my car has been washed and to my surprise I found a complimentary emergency light on my passenger seat. Fellow customers, yes things go wrong and people make mistakes, but I do take into consideration that the best service comes in how people recover from their mistakes and how they handle themselves. To that I say thank you Heather (customer service), Mark (service manager) and Scott who apparently worked on my car for your professionalism, and courteous service. I believe in giving people chances because I know I would want one myself.

Kyle Lozon

I recently purchased a Toyota Camry XSE. Afran Ahmed was an absolute pleasure to deal with. Very professional and excellent at his job as assistant sales manager. He made sure he could get me the best deal possible with the numbers that I wanted. The whole process was seamless and worry free. Nothing was hidden from me, no extra costs revealed when I closed. I highly recommend Eastway Toyota and would definitely seek out Afran!

Germaine Quenneville-DiMenna

My husband and I walked into the dealership and we were met by a pleasant young salesperson, Najib Francis , who helped my daughter select her first new car. Najib was calm, knowledgeable and professional. He made the first car purchase experience for my daughter hassle-free. The car was ready on the day promised and he patiently answered our questions. This is the second vehicle we purchase from this dealership in less than a year and we do recommend it without any reservation.

Tracey Oliver

I am into my third RAV4 from Eastway Toyota in no small part because of my fantastic experiences with Steve Cowell! Steve is a real professional who always has my driving needs top of mind. He gives me the information I need to make an informed decision every time!

Muhammad Akmal

Write whatever you want.....issue would remain unresolved. I tried to find the contact of GM but couldn't succeed. Honestly desperately wish to take single star away but could not find the way to do this. Look like its a corporate culture of the dealer ship Is there some body I can contact who can help me out.

Jill Thompson

I had just moved back to Windsor from Toronto with my 9 month old daughter and husband so we were accustomed to taking the TTC and just needed a decent car fast. I was floored at the quality of service and financing options I was presented with at Eastway Toyota. I've had a tougher time deciding what shoes to wear, it was one-stop shopping and I am in love with our new car! Thanks again!

Mary Price

Steve Cowell was great. He even delivered my new 2021 Rav4 to my home. Everything about the sale went perfectly. I knew what I wanted and they made sure I was happy with the sale!

Max c

Service is great every time. I usually deal with Sarah and she is great.

bg l

Nice and highly recommended to deal with Noel Collado the sales consultant. Fast, efficient and easy. His Manager is also a great person to deal with. I bought here my 2021 Rav 4.

Enrique Sala

Excellent Service. Courteous and Professionals.

Angela Wilson

Najib, went above and beyond our Expectations to purchase a good quality used Toyota. Right from the start as a Salesman, he delivered 5 star information sharing promptly, sufficiently and truthfully. He answered every question we had and he took a Virtual Video Tour of the inside and outside of the features and details of the vehicle. When the purchase was final, he ensured everything we discussed and agreed to, was completed as promised. Thank you Najib!

C C

i would recommend not to go to this dealership, my brother and his wife went to purchase a car and were treated horribly. almost like second class citizens. they didnt take them serious, or answer any of their questions, the guy seemed like he had better things to do than sell cars, and even talked down to them even though they had everything in line, in order to make a puchase . the guy didnt answer their questions and was also very rude. buying your 1st car should be a delightful experience. far from what was privided here at eastway toyota. im not sure if it was just the employee having a bad day, or if thats just the managements way of doing things. customers should be treated with respect, and taken seriously regardless of age!

John Falzon

The sales staff were pleasant and the building was very clean. The issue I had was when I wanted to test drive a Tacoma the salesman insisted that he came with me. Not to give my resume but I have drove for several years in the military and have driven commercially tractor trailer for almost 20 years with over 2 million safe miles and awards for my driving. I am a grown adult not a kid that is going to hotrod some vehicles. I am also in a very good position to purchase. The salesman was not willing to budge on me and my wife taking this truck for a test drive on our own so for that reason there was not a sale. At the end of the day I am the only one with my money and eastway Toyota is not the place selling pickup trucks. I have been to several dealerships and none of them took that kind of hard line that cost them a sale. I was not disrespectful and shook the mans hand. After all he said this was not his doing but a policy of the dealership and was very nice to me and my wife. Too bad something could not have been worked out, perhaps another dealership will be more interested in a sale. Update... 3 weeks later I purchased a loaded X31 offroad edition GMC Sierra from reaume GMC in LaSalle and they let me take it on a test drive all by myself. Too bad Eastway you lost a $60,000 sale. I hope it was worth it.????????????????

SRTMoe

The team here is fantastic. The service department always ensures my vehicle is taken care of & is extremely efficient. Amir is very professional, courteous & accomodating. My Lexus experience here is A+. It is also worth mentioning Mark is great to deal with.

djoe tayaban

We got my wife's 2020 rav 4 in EASTWAY TOYOTA, the trade-in value for her 2013 rav 4 was really great. All negotiations were done over the phone. When it was time to pick up the new car. Everything was done in less than 20 minutes. We got all that was promised and freebies too. All thanks to NOEL COLLADO for being an awesome and honest dealer (which are scarce now a days). We just got our fourth car from eastway and Noel doesn't stop surprising us with awesome deals.

J.-F. Rompre

Thank you for your service!

Paul Fontana

Thanks to najib francis of Eastway Toyota in windsor for taking the time to help me out on my new chr suv runs great

Konstandinos Margaritis

Great customer service! Steve Cowell was very knowledgeable and accommodating. He made the process of getting my new car so easy. He answered any questions I had and even delivered the car to my workplace. If you’re looking to get into a new or used vehicle, give Steve a call. He’ll take care of you.

William Toth

I leased my new 2011 Camry from Steve at Eastway Toyota in Windsor. There were minor issues after lease but all were well taken care of.. Unfortunately , by the end of my lease, I went way over on mileage by thousands of kilometers. I would have re-leased but the Camry is such a good car I could not walk away from it. The reliability is astonishing and the mileage on such a large car is amazing. On a down note the original Michelin Tires were very poor performers losing two tread belts mid lease, I replaced with Pirellis with much better quality as a matter of preference. I personally waffled on the decision to purchase new as my lease ended this year and Steve did a great job trying to put several attractive deals together considering the overage I had...I felt like they were making me some really great offers because I was their customer. In the end I purchased the leased Camry, it is a great value. Many thanks to James and his team ( I love his energy and customer focus), special thanks to Steve for answering the dozens of questions I peppered him with at each visit on every possible car.. This is a great place that sells great cars with great people ... Bill

Palma Grayson

I recently purchased a 2021 Rav4 Hybrid from Eastway Toyota. The vehicle is fantastic and is a joy to drive. My sales consultant Najib Francis was very easy to work with as he was patient , thorough and very knowledgeable. I would recommend Najib for anyone wanting to purchase a Toyota vehicle. Thank you Najib

Haider Alhadi

I’ve recently bought my third car from them, the salesman “Louie” is so friendly and knowledgeable. The business manager “Karen” has done a great job, she is just amazing! and the general manager “James” is the best manager I have ever met in my life, he is wonderful, and takes really good care of his customers. Well done all, you are just a great team, and I am so happy to be one of your customers!

Bobby Canada

Great service from Steve Cowell, highly recommended!

Genesis Varnal

Great service and fast transactions! Thank you sir Noel Collado for accommodating me. Highly recommend him if you want a fast and stress free transaction.

Clyde Mitchell

I would like to single out Steve Moretto of the Toyota Service Department for his Exceptional Professionalism. His congenial attitude along with his knowledge base, as far as I am concerned, is the epitome of what customer service should be. I had to have a water pump replaced on our Toyota Venza. He was very sympathetic when quoting the (expensive) repair cost. When he found out that we had extended coverage, he seemed almost as relieved as we were. Steve explained and handled everything including the rental. Our vehicle was done earlier than promised along with being washed. Every encounter that I have had with Eastway has been made a little more pleasant by Steve.

Zhaohan Wang

Terrible experience. I was there purchasing a used 2014 Highlander at their store, the carfax indicated a moderate damage without a specific amount of damages cost. When I asked their sales person Meixia Song about the car accident, she told us not to worry because she was so sure it was only some scratch on the surface. We thought a scratch was not a big deal, so we decided to purchase it and paid 500$ deposit. Couples of days later, Meixia told me the suspension system, the frame of the car, and the tires were all damaged during car accident. We were shocked at the asymmetric information they provide before and after the payment, and requested to get back the deposit. Meixia refused to communicate with us about this and involved the general manager James Godfrey to resolve this. This manager declined to refund the deposits immediately and claimed to charge us even more money from reselling this car to another customer( as shown in the red circle in the picture) And what’s worse, he transferred the ownership to us anyway even though we already informed them that we were no longer possessing this car. In the end, James sent out a receipt of 867$ ( deposit was only 500$). This entire purchasing experience was incredibly terrible, they hide information that’s gonna change customer’s purchasing decisions, which violates OMVIC’s principles. Not to mention their service quality and attitude. I have filed official complaints to TOYOTA headquarter and OMVIC, now I am writing this on google review to remind other customers to be aware of their unfair business practice.

diana

Great experience at Eastway Toyota. Noel has been a huge help for my husband and I in acquiring our new car!

Brian Badgley

Went in for a new vehichle on the weekend. My sales consultant Steve Cowell did an amazing job finding me the right vehicle for myself and my family. Highly recommend both Steve, and Eastway Toyota.

Ari Pasha

I am a newly graduate from the university and was going to purchase my first ever brand new car. I met Ram Sridhar at Eastway Toyota. He is the BEST and most trusted salesperson I have met. I was very nervous about pulling the trigger on the deal. He took the time to show me all the options, read all the fine print with me and found the best deal possible. I visited some of the Toyota dealerships in the GTA and the deal Ram gave me, other dealerships said was impossible. Ram is your go to guy if you are thinking to buy any vehicle.

Galaa Bold

Nice and friendly service provided , lets you take the test drive.

Drew Varsava

Great experience whenever we are in for service. The representatives are knowledgeable and very professional. We always feel like they handled things properly. The General Manager, James, is very helpful and willing to assist whenever we’ve had questions about things. A few times that we’ve needed a loaner car they’ve made sure we were taken care of and valued. We will be back for continued service. Thank you, James and the team at Eastway Toyota/Lexus.

Cindy Mikulak

John and I to thank the management and staff of Eastway Toyota. We picked up our New Corolla on Saturday and were greeted with smiles and hellos from all on staff. We have never received such wonderful service from the signing of our documents to the delivery of the car. Well done we will definitely be back!

Google It

Tried to charge us for synthetic 0-20 oil for a yaris when it takes 5w20.... Took forever for a oil change

Terence Jay Marzan

This wonderful car toyota corolla APEX would not be possibe without the help of ma' man Noel Collado, a future HALL OF FAMER of this dealership if there such a thing????????????????????, such a nice guy inside and out! A hard working guy and easy to deal with, continue to be blessing to others...

Bowen Zhang

Dealt with the parts department twice, and they've been both fantastic experience. It was informative and very helpful, response was always quick.

Riley Campbell

Just purchased a Toyota C-HR from Steve Cowell who is an excellent salesman. This is the second car I’ve bought from Steve and both times he showered me with kindness and made sure to walk me through every step. Steve made the experience of buying a car stress free, and I’d highly recommend seeing him if you’re looking for a new vehicle.

Gagandeep Randhawa

Me and my father had the pleasure of doing business with toyota on two occasions. We bought two Toyota Corollas. We were lucky to meet with their sales rep, Mr. Najib Francis. I must tell you that he is the smoothest sales rep we have ever dealt with. He did his best to bring the price down for us. He was quick and efficient. He is also very professional with freindly attitude. I am planning on buying Toyota sequoia in the future. I will surely visit Eastway Toyota and will ask them to let Mr. Najib Francis handle the business. I dearly thank Mr. Najib Francis for selling us the best cars in the market. If you want great service, ask for Mr. Najib Francis. I promise you, you will recieve great service.

Ryan Ducharme

This was an awesome experience. We have been Ford owners for years and after the horrible service we have been receiving we had decided to make the switch to Toyota and what amazing idea that was. Our salesman Noel was awesome, knew exactly what we wanted and made sure we got what we were looking for. He was extremely professional and friendly. We really enjoyed the experience at eastway Toyota. Noel you have made customers for life. I would recommend this dealership to everyone looking for great cars and great service.

Al Mac

Doaa was our salesperson, took really good care of us as we purchased 2 new cars. Excellent products from Toyota Canada. Built in Ontario feeding Canadian families. What’s not to love about that.

Tarek Alhraki

It's a great company

Imran Abdool

Great customer service - always the highest quality of work performed.

Michelle Tessier

Great experience… the support and guidance that I received from Najib Francis during my purchase was unmatched..Comfort and ease ..beyond all my expectations. Thank you Najib. One very happy customer.

Fidel Obu

FIRST TIME DOING MY REGULAR MAINTAINANCE HERE AND IT WILL BE MY LAST. The reviews for the sales department appear to be good but if your read previous reviews the service from the service department is awful (no pun intended). I called the service manager after my appointment to resolve the issues I had but got her voicemail. I left a message and of course she never called me back so I have no choice than to advice future customers here. Very unprofessional staff. I've had my Toyota since early 2012 and have gone through several maintainance and neither myself or my car have ever been treated so poorly. If I type all my grievances this post will be much longer so to keep it short GO SOMEWHERE ELSE.

Ferdinand

I got my car inspected there. They sent me advertisements via text message.

Cheyenne Myers

Huge thank you to Steve Cowell for helping me find my new car, he was extremely helpful and honest and helped me get an amazing car! Everyone was extremely nice. Would recommend this dealership and especially Steve! Thanks Steve!

Tanner Grass

Very happy with the service I had with Najib. He did everything he could to help me. He was always available to answer my texts, and kept me posted throughout the process. If your thinking about getting a car, I highly recommend you give Najib a shout. He will definitely make the process a lot better.

Ho Kam Lau

Horrible experience. Purchased a used car there. Sales do not know how to use the car’s features. I need to do some online research and talked to car manufacturer’s dealer to show me the features which the car was made. Pick up the car for the first time, nothing is ready. Car was not clean. Broken tail light was not replaced. Purchased Extra Rust protection never apply. 2nd pick up only partial promise was resolved. Check with 3rd party mechanic after picked the car. They found multiple issues. Like ball bearing are broken for the front wheel, door light not working. collision sensior malfunction, rust protection was poorly done. Really not sure how it passed safety in the first place. Need to argue with the manager before i can put it on repair for which the car still under the 30 days warranty. After 2 repairs which took a total of 2 weeks and 3 days. The car still not 100% functional and promise was still partially fulfilled. Tired of repairing it all the time. Traded the car back in the dealership with less than 2 months of ownership and 1070 km difference plus all the hassle i got - Having no vehicle while the car was in repair as Toyota never offer any spare vehicle. They sold you at the highest market value and gave you the lowest market value of the car for trade in. They also count the time you own the vehicle 60% more than the time you actually own it. Don't purchase any used vehicle there. Big dealership do not mean they are trustworthy.

Juan Ramirez

Recently purchased a used car here. Can't say enough good things about them, I can't believe you can have such a good experience buying a car (which is normally a hassle). They worked with me until I found the car I wanted.

Obaid Qureshi

Yesterday, I took my 2017 Toyota Camry LE plus trim model for the service 2 (includes oil change, fluid top up and tire rotation). They really took good care of my car. Also, service advisor Heather was very knowledgeable and kind person. Enjoyed free coffee and nice environment. They offer me a complimentary car wash as well. Thanks Heather. Eastway Toyota dealership is the best dealer in Windsor area.

theAmazing Dead

Just purchased a 2021 CHR. It was my first time buying a brand new vehicle and I was treated very well by the entire team. Tekle and Sierra did an amazing job making everything a smooth and enjoyable experience. I was treated very well and felt informed and every step of the way and was never made to feel uncomfortable or pressured during the process.

Megha K

Love the valet service. I did not have to book time off of work to service my car.

Yousif S

Great customer service from one salesperson only. But I could clearly see the pressure on him from the supervisor to sale me anything possible. Went there to buy my leased car and they tried to get me into a new one with higher payment. I asked to finance my residual with the finance manager which she tried 4 times to convince me with a 7.9% interest the first time. 6.9% the second time 5.9% the third time and finally 4.9% but i still didn't accept it... funny part id that everytime i say no. She would work down 1% every time. Like just give me whatever you can offer and get over it. After 3 days of going back and forth. I decided to just pay the car out. The finance manager didn't like it. And she totally had an attitude and was mad with my decision. You want a good reputation you better treat your customers the same.. Horrible experience for my first time. Do not recommend it at all.

Jon D

Recently bought a new truck from Eastway. It was a great experience. Came back for service and the service team was great. Took care of me in a timely manner. I have the utmost confidence in this place. Keep up the good work

Mary Tilden Moriarty

My car is 15 years old and the reason I'm able to still drive it, is because of the service I receive from Eastway Toyota. By the way, this is my 3rd Toyota.

Mark Marcon

Superb customer service by the Toyota team. Expert knowledge, courteous and very responsive. Professional all the way.

Jackie Janisse

Loving my Rav4. Steve Cowell was so helpful from the get-go finding the ideal used car for me. He promises to be there for me in the future and I believe him.

Mario Leonardo

Just picked up my new car great experience. Highly recommend them Mustapha and Christina are a pleasure to work with. Bravo Eastway

Janice LaPorte

Excellent service. Our sales advisor Steve Cowell took the time to spend with us in explaining everything. Beginning with the test drive, through financing, we drove our new RAV4 off the lot in a few days. Well done Eastway Toyota.

Allen Nassoni

Thank you for the great service, parts division.

Alex Matthews

Where do I start.. One of the best dealership experiences I’ve had, bar none. My wife and I were searching for a pre-owned 4Runner and Eastway had one of the cleanest in Ontario with the TRD Off-Road package. After a quick chat with Afran, we decided to drive over 5 hours to go see it. When we arrived, he had it ready and waiting out front. We quickly came to an agreement after the test drive! Noting how far we had driven to see the vehicle, both James and Afran did everything they could to help me drive it home same-day. They had the paperwork to the MTO before the cut off for the day. Even COVID19 couldn’t slow these guys down. We drove it home that night! Thanks for bending over backwards to get this done guys. We love the truck, but the service is what sold us!

Pat R

I was very displeased with the customer service from the general manager Mark Triembacher... I will think twice about dealing here in the future...

angie h

Wow what service! I was recently in at Eastway Toyota and found the service department to be an absolute PLEASURE to deal with. Sarah and Kristi were both extremely friendly and easy to deal with, taking time to answer my questions and explain what my car needed. It was nice to know I have skilled, trained technicians looking after my car and that things are being done right. I don't mind paying a little more for this peace of mind. Eastway Toyota service department is a great place to visit.

Liza Pedregosa

I had great customer service experienced with Noel Collado when I got my first car.

Zoran Markovic

Horrible service - Service time was scheduled because of solid CEL and blinking “auto LSD”. 6 days in advance. Looking at forums that is a common Toyota problem. While scheduling that, regular service was scheduled as well. They mentioned at 9.30 sharp - I was there at 9.30. It took me 1h to drop keys??????????? And girl was surprised about CEL, she did not know what extended warranty covers since she has to go to finance to ask????????? They sold that extended warranty ????. - Only good thing she told me they can not fix it today, they will charge me for diagnosis. BTW, diagnosis was done in Barrhaven Toyota. They mentioned they can not trust that diagnosis, they do not know what kind of technicians work there etc??????? So, message they passed to me was “Toyota services are not good – they do not know how to diagnose problems” - At the end, they just changed oil and that took ~4 hours????????????? - Did I mention the girl was extremely unpleasant. Manager came later on, was present, bur same story. Toyota service does not have spare parts, it will take 3-4 days to get them????????? - Long story short, back to Ottawa and do service there - Or even shorter, I do not think next car will be Toyota BTW, this is wife’s car, I have a BMW, service experience is completely different ball game. Night and day difference. Serviced at two different dealerships and never heard that the other guys do not know what they talking about. Never ever met unpleasant person, never waited for more than 10min to drop car and keys. BTW, Eastway Toyota shuttle driver was top notch. Extremely pleasant and good person and he is the only reason I give them 2 stars

Bashar Butrous Yusuf

Every time I visit this dealership, the issues with my car is solved to my highest satisfaction. The staff are very honest, professional and friendly. They never took advantage of me, specifically that I don’t know much about cars.

Winston Boy

Stay away from this place I got a car from here and wish I never bought . 1. We agreed on a price they changed it in the bill . 2.The added stuff on my car loan like extanded warranty ,life insurance much more bs. 3. The car had been in an car accident front bumper they did not mention it. 4.They said the car loan interest rates in was going to be 0 % but it turned to be 7 %. I am getting a lawyer to deal with these thieves

Brian Cassidy

These guys should be selling ice cream cones not cars. What a gong show. They said would take 6-7 hours for an oil change even with an appointment? Guy tried to tell me my car needs synthetic, wonder how many people they scam a day. There is a reason they only have 3 star review, I should have read other reviews before going here. Ended up walking out.

reading town

Very competent, quick and supportive service, extremely friendly and warm approach

Mohammed Abdisaid

I toom my lexus is250 to Canadian tire because it wouldnt start they couldnt figure it out so I went to the toyota/lexus dealer just down the street spoke with a man named Amir who was very nice and exceeded my expectations he offered to walk with me and my dad to canadian tire to see if he could figure out the problem while we waited for a tow truck I was able to get my car back the next day and they even washed it spoke with another man named James who was also very polite and honest all in all the people here are very polite and they sell very high quality cars

yousef issa

Just picked up my new Rav4 Trail and couldn't be happier. Shout out to Hasan, Mark and James for making this experience truly amazing. Above and beyond would be an understatement. This is my second Toyota and I'm definitely happy i joined the Family!!!

I. Ahmad

Updated (once again: Jan. 10, 2022): This is the 2nd update of my review. As a result of settlement on my terms in Dec. 2021, my legal action against this organization is now over. Personally, I will NEVER go any dealership of this group. However, I do admire my interaction with Mr. James Godfrey (General Manager). Updated: My initial review (see below) was based on my initial set of dealings. However, my subsequent dealings with them were so bad that I had to sue them. If I had an option to give them a zero star, I would be happy to do so. Got a used Honda Accord today. Overall, I am satisfied with the service except that the sales person in contact Mei Xia failed to explain an unnecessary charge labelled "Etch" that is tagged with the word "Registration" to hide it. This charge is just a scam and I had to absorb it in the cost of vehicle. Had it been explained to me before accepting the final deal and I had willingly agreed to it, I would have given 5 stars. Professionally, it was wrong for Mei Xia to attend a personal phone call during our conversations.

Reza Atashrazm

I strongly recommend this location for anyone around and in Windsor area to buy a Lexus/Toyota! Friendly people and most importantly, an honest salesman I worked with: Najib.

Nima Moradianzadeh

2 times bad experience. first time a guy showed me a car and said it has never had accident while it has obvious accident and when he knew we found it he just start to talking about that. second time I was there for leasing car ; firstly their price is more than toyota.ca price ( the price on toyota was monthly 350 while they asked for 404 ) . secondly we negotiated about a price and he said the price of buying the car ( after lease) would be 10630 and he said he will talk tomorrow for our price foreach month which was 350 /month. I met him the day after that and he said we can not make it which was reasonable but the total price of the car went up and he showed me you can buy the car after 36 month lease for 11600 which was 10320. and Total price went up for 2000 dolars.

Steve Bailey

This dealership has gone above and beyond in making sure I walk away happy each and every time I walk in the door. The GM of the dealership and I speak each and every time I walk in and my feedback good or bad is always appreciated. If I have made any comments about an issue it is dealt with ASAP. They are doing their absolute best to improve the customer experience and each comment made results in action towards this goal. I have high but reasonable expectations and Eastway is willing to do whatever they can to be my dealership of choice. My wife bought a new car from another manufacturer a few months earlier I can compare each dealership on the new car experience. Eastway has won the after purchase service and customer experience. I was really surprised at how the other dealer let us down based on their pre-purchase customer service. Once again Eastway is improving the experience everyday. I can’t say enough good things about Eastway.

Fiona McGuire

Friendly service all around. Your staff worked well to meet my needs in scheduling service for my vehicle. Valet service was great.

A KAR

There was a receptionist on the phone. Two staff members on their computer. No customers I. The store. I walk in, no one says hi. I walked around looked at the car I was interested in. Not one person approached me asking for assistance. Was it because I was not dressed in a suit? We will never know.

Lynda Lieberman

Eastway Toyota has always completed our service very efficiently and they call to let me know what needs to be done before proceeding. We have had 5 Toyota vehicles that required only regular service. They are very dependable vehicles and I will purchase a new one when the time comes. Thanks, Team Toyota!

SP L

Only thing that was nice and convincing are the sellers at the dealership, they try to be convincing, but other then that after leasing or buying car. If have problems they are pretty lazy, they aren't helpful as some people review their customer service is great. major improvement needed and so hard to get help with figuring out car after getting car, how to handle it if trying to get rid of it or give to someone else. Office people are slow with responding and if it isn't busy I am sure they're not always busy, it seems they try to avoid talking or answering minimal questions. People talk about reliability with toyota maybe true enough, but it isn't perfect. Reliability over time or customer service? Kia or hyundai or Ford. Maybe the cars are reliable but how reliable are the customer service people and trust and communication

Ruth Brown

Kudos to Eastway Toyota, Windsor, ON !!!