Reviews of 417 Nissan (Car Concessionaire)

Victor Pirvulescu

Great place! They helped me buy a dream car of mine as well as helped me trade in my current car. They were very good about communication as the dealership is just outside of Ottawa and I am in Toronto. Overall great people, great dealership and fair prices! Thanks guys! Loving the new car!

Ron Stoltz

When I called the dealer with the problem, they pretty much diagnosed it over the phone and indicated that there was a ready fix covered under warranty. Two other dealers in the Ottawa area did not know or divulge this information when I called them. I took the car in on a Friday morning, and the work was completed before the end of their working day. Staff are knowledgable and friendly and I will definitely consider them for future service requirements.

Alejandro Gallardo

Very professional staff and amazing service. Buy your next car there with confidence!

Alex Florus

The customer service was great and the communication between Robert 'and moe regarding my opportunity to trade my car to a brand new one were fantastic. It is a good place to buy a car. I had a great experience with 417 Nissan.

Jenna Jessup

Nissan 417 exceeded my expectations, Massoud Meftahi made my experience so much more than I could have ever asked for! He is genuine and honest and that is very hard to find there days. Massoud was very personable and kept in touch with me throughout the entire process. If you are looking to purchase a car speak to Massoud you will have a great experience!

H. Steele

My service advisor, Christine, was a pleasure to work with, as always. She ensured the entire process, including the follow-up work, was conducted smoothly and efficiently and was to my complete satisfaction. Christine is always so positive and pleasant.

Paul Kornienko

I contacted them via online help..the relate was terrible. Response time with the representative took 45 mins to enquire fir a part simply. Then i had to wait another day for the service centre to respond. They in turn told me they could not be certain my part and tried to dissuade me self-repair. In the end, i saved over 700$ doing my own spark plug, injector replacement. Much easier than they had faith in me. The new gaskets i requested came in online instead for a fraction of their price. Thanks Nissan..for nothing but wasted time and lack of faith.

Linda Carriere

Love my new Pathfinder. Super happy with the service I received here. Highly recommend!

Nicole Melanson (Nikki)

I just bought my 3rd Nissan car last week. The Sales Representative Mr. Uy (Wii) Ho is remarkable and he worked very hard to get me the best price ever. I have bought my 3 cars from him. The staff at Nissan are courteous, knowledgeable and attentive. The service at Nissan has always been excellent. If you want to buy a good car and have excellent service I recommend you go to 417 Nissan and ask for Mr. Ho.

Rajnish kumar

We bought our car from Nissan 417 after visiting almost every dealership in Ottawa region. Incidentally, Rishi Gupta was the first sales person I visited in my car search campaign, I shopped around, analyzed and concluded that the deals at Nissan417 were fair valued along with reliability and reputation. Rishi Gupta have been very professional in his dealings, advices and customer service. Rishi have been very helpful in accommodating our many last minute requests. I wish Rishi Gupta a great future! :-)

Karina Albert

We bought our vehicle at this location in December and experienced great service! Today we brought it in for a routine oil change and to diagnose the source of a vibration in the steering - turns out it was just compounded mud in the rims. We received shuttle service, regular updates on the status of the vehicule, a car wash (which we did not expect) and friendly service once again. Everyone was great! We're truly pleased with this place and its people. Thank you 417 Nissan staff :)

Mel Skinner

The Sales Consultant was courteous, professional and very knowledgeable of the Nissan product I wanted to buy and where it fitted in the competitive market segment. He took the time to make sure I was well positioned to benefit from all of the promotions both Nissan and the Dealership had to offer. It was clear to me that while the professionals I met were clearly running a business, they also knew the significance of building an excellent long term relationship with the customer. They did both very well.

DeniseM Paquette

Even with the pandemic and security measures imposed, we felt safe and very satisfied with the service we received at 417 Nissan. Staff were very friendly and helpful and answered ALL my questions and provided me with the vehicle I wanted to purchase. I am VERY happy with my purchase and the exchange made with my Nissan Micra. Thank you Baley and all staff of 417 Nissan.

Rahul Deb

They called me twice then I went to meet Hassan Albboudy(sp?) to upgrade to a new car. When he went to appraise my car he began yelling at me. Later he wouldn’t give me time to decide when he’s giving me offers on the new financing. I’ve been a customer for 3 years, bought my car and got it serviced there, now I’ll never go back.

Éric vachon

Very good place to buy a brand new car or used car. The team is very very friendly, they provide a lot of support and they give a excellent service (Scott Miller) I advise everyone that want to buy a new car or a used car to go see 417 Nissan team. Thank you Scott

Ian Szlazak

The latest service was simply to have documents related to personal registration handed over at an appointed time. This related to a common transaction, the transfer from lease status to personal owner, something that occurs frequently at a dealership. I found myself waiting 20 minutes while an employee searched for the documents. Apparently, someone with the documents got called away on an emergency and no one knew where the documents were. Even in such a case, a business should have a system for document storage and retrieval that employees are aware of, with the result that the transaction would be in the order of 5 minutes long. Not impressed!

erin shaheen

I'm wondering why the service staff doesn't wear a mask? Five staff members at the service counter, walking in and out, not wearing masks. Thank you for fixing my recalled airbags. However, before telling me that I have massive repairs with an exact cost ( $3900), it might have been better customer service to create some dialogue, ask me if I have a regular service professional, am I aware of a some pending work that might need to be addressed on my vehicle? Instead you gave me an exact dollar figure that needed to be done. Between the lack of mask protocols, and the glaring presentation of $3000 in repairs, three sentences into our conversation, I would not return. Edited to add that I went to my own mechanic, who gave me a quote of $1200 because there is nothing wrong with the bushings

Tanya (Tee)

The service I receive from Codey is exceptional. He is always so patient and explains everything in great detail to me regarding my service.

Ashley Dezan

417 Nissan is a great place to purchase your next vehicle!! Every single person we interacted with was amazing! From the moment I walked into that building I felt great! No one treated me horribly because I was a woman or a mother. I knew what I wanted and they were great!! Bailey was our salesman and he was absolutely great! Answered all my questions and explained his answers if I didn’t understand. I would 100% recommend this place to anyone!!

Pat Harris

Had problems with my fobs, instead of ordering new ones they reprogrammed them saving me money. Working good now. Fast friendly service.

Caterina Cathcart

Always a great experience here at Nissan 417. Christine was a pleasure to deal with

Marilyn Harvey

Had an exceptional buying experience at 417 Nissan. Massoud and Moe were very professional, sincere, honest and knowledgeable about everything. They really listened and got us into a vehicle that met our needs at a fair price. It was the BEST experience we’ve ever had at any Dealership! We highly recommend checking them out if you need a vehicle.

daria sangiovanni

I have never purchased a car from 417 Nissan, but I did return a leased Nissan vehicle to that dealership on August 1, 2020. I was told that I would receive a confirmation letter from Nissan Finance Canada (NCF) saying that the lease was now done. Apparently you are supposed to receive this letter within 30 days of returning the vehicle. On September 16, while negotiating my mortgage, the bank discovered that I still had an open lease with Nissan. I wondered how that could be? I had a signed receipt that I returned the car on August 1st. It took the next two full days of phone calls to chase down the finance manager (Farid) at the dealership, and I got a different story every time. On Sept.16, I was told that he had sent in the paperwork and would call his "agent" at NCF to investigate. On Sept.17, I was told that he (Farid) had left messages and had not heard back. On the morning of Sept. 18. I was told that the paperwork had been completed and mailed in last week (week of Sept. 7-11). I requested a pdf of the cheque (via email) as confirmation. All this time, NCF was telling me they had no paperwork and no cheque on file from the dealership. On the afternoon of September 18, after 6 phone calls to the dealership on that day, I finally received the email confirmation and noted that the pdf cheque was dated for Sept.18. It had obviously not been sent to NCF the week before. This entire experience was frustrating and disappointing. Each time I called I was told that everyone was very busy because of the "sale". I appreciate dealerships are in the business of selling cars - sometimes used cars. I know from the 417 Nissan website that the leased car I returned was re-sold quickly - so I would have expected that final paperwork to be completed on time - or at least not to string things along. One thing I must say is that the receptionist was very professional and helpful in trying to hep resolve this. Thank you Kim! These 5 stars are for you !

Swapnil Gathe

Lot of miscommunication in between employees. Couldn't commit to the promised price. More to that Finance Manager was adamant that they cant refund. Worst service

Eng.Mohammed Ali

One of the worst experiences in my life . Never buy used car from 417 Nissan, unless you buying used Nissan. There mechanic/ service advisor try to convince you with wrong information to run a way from fixing the car !!! And clearly said, if it is Nissan, we are expert with Nissan and we would fix it immediately!!! I bought uaed honda cr-v 2015 from them, it has bad noise at cold start with turning sharp left/ right. They stated, normal operation, If you don't trust us, take it to Honda dealer to find the problem and we will pay you !!! Why shall I work instead of them. They heard the noise, unfortunately it disappeared after the car run for longer time Something get lubricated with rotation. This is the treatment,; customer go help your self!!!!!!!!!! Not advisable to but any none Nissan used car from 417 Nissan

Kareema Nael

Henok and Andrew were extremely helpful as well as the rest of the team. They ensured me the best price I could find and I could not be happier with my purchase. My insurance rate is also perfect and Andrew went above and beyond for my approval. Greatly appreciated would 100% recommend.

Heather Tiessen

Wonderful service and exceptionally friendly staff. Made my visit a very positive experience!

Domminnic Hill

I can't thank Dani Matar enough that man went above and beyond what I could of asked for. He got me everything I needed to get my first car under my name and he made it nice and easy. Amazing customer service and on the phone he made it feel like we have known each other for years felt like I was talking to a friend again there's so much more I could say but I don't want to be writing a book hahaha. Thank you so much Dani Matar. And not to ever forget as well tom sorry can't remember last name but what a duo these two are.

Dan Turner

The sales and finance team were amazing at getting me into my new car quickly and easily. Matt and Dany were so amazing at doing whatever they could to meet my needs. It was much appreciated and I would definitely recommend them.

Carole Helou

I lease my car from Nissan 417 since 10 Years. Good customer service. Today I switched to Kick. All good.

Pete Seguin

This dealership is unlike any other. The service on my car was done in a timely manner at a reasonable price. The service agent explained all the work done, and patiently answered all my questions. The lounge is comfortable with free coffee and WiFi, washrooms are spotless. Dec. 7, 2021 update. I know I've already reviewed 417 Nissan. But today I must write again how this dealership breaks the rules of just being another dealership. The five stars stand, in fact I wish I could change it to 10 stars. This morning my regular commute had to stop when I drove over something that caused a flat of the driver's rear tire. I called roadside assist, even though my membership expired, they still picked me up and brought my car back to the dealership (I'll be looking to extend my membership). Not only did they fix the flat (my model doesn't have a spare tire), it was done in reasonable time, AND my car was washed! (Winter time makes cars quite dirty). Even Al the shuttle car driver is helpful and friendly. Can't beat this dealership!

Elie Chamoun

The experience at 417 Nissan was really great thanks to Massoud. He took his time to explain all the details about the vehicle I was looking at and even took it out the showroom to let me test drive it. He went above and beyond for me to make sure I was comfortable during the whole experience. A big shout out to Nasri (used car manager) and Patrick (new car manager) for helping to work out a great deal! I would recommend Massoud to anyone looking for a Nissan!

Oktay

We went there yesterday all staff were so nice so friendly and fair...also so patient ????. We bought car with the best memory. Thank you And we appreciate ????????????

Emily Wing

I recently purchased my first car from 417 Nissan and and received excellent service from Uy (Wii) Ho! Everyone on was very accommodating, and with Uy’s help I found the perfect vehicle to fit all my needs.

Earl Langridge

Really pleased. 417 Nissan made our buying experience very easy, they were fair and professional. Rishi (Sales) and Andrew (Finance) explained everything well, made us welcome and did everything they could to make our vehicle selection and purchase process work smoothly. I definitely recommend 417 Nissan based on our experience this past week.

Trish Hickey

As always, the service team (this time is was Mark and Christine) went above and beyond to help me with my car. The car is only 6 months old so I have had limited interactions with the department but so far so good!

Jinsun is the Best

Omar Wafy was our dealer to assist used cars sale. He was fabulous and very patience for answering to our long questions. Easy to access Good service Service center - we bought season mats - very kind On time delivery

Robert Larocque

I have been with 417 Nissan since 2005. Their after sale service, service advisors, parts and mechanics are simply outstanding. Very knowledgeable with high standard, I never go back for the same problem twice. I drive a 2010 Titan Crew Cab LE and it runs like when I first bought it. It has been an amazing reliable truck and hope Nissan will resume Titan production for Canada, over the next few years with hybride or electric motor options.

Lara Ghrawy

I took my car for service. I arrived as per the scheduled appointment to change the tires. The car was not received in the garage until 35 minutes passed! And I had to wait another 45 minutes until the tires were changed! Guys if this is the way you manage the process of service then do not ask the customers to set scheduled appointments.. let them walk-in for service if they are going to wait anyhow, otherwise make sure there is no such waiting time! It’s not 10 or 15 minutes of waiting time until you start with the car.. it’s 35 minutes! And this is so much!

Fem “HanahKishi” lasco

Hands down to Michael who accomodate me and my husband. He is not the typical person that will treat you just a client but a friend too, he will focus on what you need and will exceed your expectations. If your a first time buyer , have no idea about cars at all or looking for the best accomodation. We highly highly recommend him ????

Caroline Brousseau Hatha Yoga

Wonderful service ! Kind and welcoming staff! I recently bought a car there and every person I met there did what she/he could to meet my criteria (respect of my budget, safety of the car, color, etc.) and to help me find the car of my dreams. I got a courtesy car while waiting for my car, which was delivered to my door. I would recommend 417 Nissan to any customer looking quickly for a safe, affordable, custom made car.

Tony C

I went to 417nissan looking to buy a car and I had to please of dealing with Scott. He was amazing through the whole process this was my first time buying a car and it went pretty smooth. I will definitely be going back their to buy any future cars Nissan or not. Great experience. Thanks to Scott for all the help.

Hasenjager Franklin

Just got my brand new 2020 Nissan 370Z sport from 417 Nissan, I received great service from Sebastian and Farid helping me out with this purchase and giving me their best deal. There's a proverbe that says if you don't know how to do something get a specialist and these to two man are specialists.

greg baker

Made it very easy getting our qashqai, friendly staff .Was referred by a co worker and I can see why !! Definitely will recommend. Thanks to Bailey for making so easy!!

Deborah Allotey

Buying a car has never been this smooth and easy. Very friendly sales people who are on top of their game on what the specifications and performance are for a range of vehicles. They will help tailor a specific model that suits your needs, preferences and budget. Very happy with service received.

Kyle Heartbreaker Lambier

I had my new 2021 Rogue get its 1st oil change and winter tires installed. Cory from the Service Department at 417 Nissan was personable and helpful and helped orient me to the shuttle. I appreciated the help and friendly service! Thanks Cory!!!

Keith Willey

The very best car buying experience I have ever had. I've been loyal to Honda for twenty years, but a less than stellar experience with them recently and now the great professionalism of Nasri and his team has won me over to Nissan. Thanks to Matt and Thomas for making the trade-in and purchase process so transparent, simple and fair.

Natalie Phelan

I had a wonderful experience at 417 Nissan. I suddenly needed a new vehicle and was dreading the whole process, but Massoud was fantastic. He listened to my needs for the car and made sure I found something perfect, with no high pressure sales tactics. He was very thorough in explaining the features, knowing this was my first time buying a new car. I would absolutely recommend this dealership to a friend!

Mostofa Kabir

We bought a 2017 Nissan Rogue SV from this dealer a week ago. Very cooperative and friendly environment! Sales personnel, Henok was extremely supportive and sincere. Strongly recommend him for anyone interested in buying a vehicle from 417 Nissan dealership.

Katja Sally

Went into the dealership 3 weeks ago and found a used car..put a down payment on car, and wanted to finance the rest. After 3 weeks of sending me back and forth of approvals for finance and a pickup / delivery date (3 times), a third finance manager contacted me and told me they sold the car to someone else. Do not use this dealership. They give you no updates on anything, and apparently sell your car to someone else after you put money down.

Cameron Grierson

Had a really good experience buying the vehicle with them. Sales and staff were very friendly and supportive. I give the 2 star rating because after taking the vehicle home several things were noticed that the dealer did not communicate with me. There was zero washer fluid in the vehicle, thought the pump was broken when the juice wouldnt come out. After having the vehicle for almost 3 weeks now the car is prompting me to have an oil change done. The radio stopped working, still waiting to hear back from dealer. Back brakes have zero life left in them, and rotors need to be replaced. The value of the vehicle was really good and I wasnt expecting perfect condition for a used one but these are some basic things you expect not to happen. I can even live with the brakes but to not say anything about it, really dishonest.

Sumit Malhotra

Brought a Black Nissan Sentra 2017 back in April with a great assistance from Mr. Scott Miller, Sales Consultant. He made sure that I receive all the insights about the car and even went a way ahead to get me a good deal for which I am really grateful. Also, GM came up specially to check if everything is okay which I really appreciate as a customer. So, overall I am gald I chose 417, and my experience with this dealership is no doubt a 5 stars one. Way to go 417!!

Kevin Skilliter

My service visit today at 417 Nissan today was a positive experience. After indicating what I wanted done, my service advisor Christine suggested getting a wheel alignment as it had not been done for a couple of years. This proved to be prescient as one of my wheels was out of alignment. As well, she agreed with my thought to defer replacing both cabin and air filter to the next service visit given limited driving over the past year. My car was washed without even asking and kept me abreast of the servicing as I waited for it to be completed. Finally, she walked me through my bill pointing out some repair work to be considered for the next visit. Overall, I felt taken care of by Christine who was very courteous during my visit. Thank you, Kevin Skilliter

Kevin MacNeill

I had the opportunity to work with Matthew Miscio at 417 Nissan and the experience was excellent. He was welcoming from day 1 and kept me informed through the entire process. Definitely would recommend Matthew to everyone.

Jana M

417 diagnosed and addressed the issue quickly and professionally looking at several possibilities to fully address the cause of the problem with my steering. They were fully transparent with the issue. Customer Service here is personal and warm. Never have to haggle over warranty work.

Donna DiMonte

This is my second vehicle purchase from 417 Nissan and they do not disappoint! Both times I have dealt with Michael Ewing and he makes you feel very Comfortable from the get go. Listens to your needs and concerns and does anything he can to get you what you’re looking for. The service is exceptional, from Michael in sales to Dany in finance they are a great team and I highly recommend 417 Nissan! Thank you again for a great experience!

Tamara Hill

Love love love the staff here! They were so so helpful, nice, funny, and accommodating. I cannot wait to pick up my new wheels! :D

Gabriela Fagundes Bet

I just bought my 1st Nissan car last week. Henok were extremely helpful as well as the rest of the team. I am very happy with my purchase. They were very quick to get the model and color we wanted. The service is exceptional. Would recommend 100%.

Richard A.

I purchased my Nissan Rogue from 417 Nissan about year ago and they have been amazing with after sales service. Christine (Service Consultant) is just a star. She is great at her job, shows genuine empathy, is knowledgeable and very professional.

r

Amazing service from Christine in the services department! We had flat tire and managed to limp into 417 Nissan without any warning or appointment and they were happy to help us. With this kind of great service on a walk-in I wish they were my regular service team! (we live in Montreal)

Jim HART

I just moved to Ottawa from BC. Changing provincial insurance and registration requires a lot of running around. Cory at Nissan arranged my Ontario safety check on my 2020 Kicks immediately. The service was fantastic, they provided the safety certificate, spray washed my Nissan and topped up the windshield washer fluid. Thanks to Cory it was all done very quickly- my service will now be done at 417 Nissan in Ottawa.

Adel Ali

I just bought my 2021 Nissan Rogue. Went there on Saturday. Less than a week later drove away with my new car. My experience was very positive. Rishi Gupta was the salesperson. He was a very good listener. From my first meeting with him, he went through of what I will like to have as features in the car. Did not pressure me at all. Responded to any enquiry I had in a timely manner. Has an excellent soft skills and very knowledgeable in their products. Walked with me all the way to their parking side to let me choose the color I like and compare it to other colours I was contemplating. The Finance manager, Mohamed, was very helpful as well. Helped me with payments options suitable to me.

Curtiss Bowie

If you go to Nissan 417, ask for Matthew Misco. He was able to narrow down a car perfect for my needs. He was always professional and has a passion for cars. I highly recommend him for your next purchase.

Chris Walton

I was met by Cory the service advisor. Very pleasant explained all that was happening on my first visit answered all my questions. Car was ready as promised. My first experience at 417 Nissan service centre was 5 star worthy all around. Thank you

Anqi Shi

Rishi is a great sales who gives me helps when I need. As a first time buyer, the experience with Rishi is good. He responded to my emails even after work hours that’s really helps me out. By the way, the new santra is great.

marie-michele bertrand

If I could give less than one star I would. 417 Nissan is the scummiest dealership I’ve ever had an interaction with. Last week my car was towed there and upon inspection was told I need a new alternator. My car is a 2008 Nissan Versa so being old in age, my boyfriend and I both asked if anything else was wrong. We were both assured everything else is fine and working great. I paid the $1000 repair and within a week started having issues with it again. We believed it was an exhaust issue and brought it back in. Now they are telling me UPON INSPECTION, meaning they didn’t originally do an inspection when I specifically asked them too, that I need to put in another $3000 to get it up to par. That’s worth more than the car itself!! The only reason I agreed to put a thousand dollars in was because everything else was allegedly ok. So unless you enjoy getting ripped off a thousand dollars don’t ever come here.

Bob Orchard

Welcoming and very pleasant encounter at the service desk followed by a nice shuttle ride home and later back again. Service was done quickly and results were great. The car wash was an unexpected bonus. Well done 417 Nissan.

Tracy&Pat Rivard

The visit at 417 Nissan from start to end was a great experience. Our Altima began to exhibit some stalling issues (it felt like the vehicle was going to stall when stopped at a red light or stop sign. The technicians spent time explaining possible issues, but would not know for certain until a computer diagnostic was completed. Once they received the results, they provided us with a number of options to resolve the issue. In the end, our Altima is back to running normal and we didn't have to break the bank!

Denyse Twagiramariya

Rishi is a professional humble human being, very attentive to your needs and so patient not rushing into you so you can make a deal. He really is where he is supposed to be, 417Nissan is lucky to have him! What I can say about Patrick ? A real gem! So funny! My husband and him were laughing along the process when we were getting the car, connecting on so many levels as they are also fathers ???? Yes, when you go ask for Rishi and for Patrick.. You won’t regret your time there. It was a pleasant experience. Cheers ????????

Huguette Shouldice

I went in today to check out the new 2020 Rogue, SE , I was very lucky to work with Uy Ho, I found him to be very knowledgable, competent and respectful, he listened to me and answered all of my questions. I was extremely happy with the service I received, I bought the Rogue SV because it had features I liked. I had not planned to buy right away but the deal I got was better than I expected. I did not feel pressured at all which is very important to me. Thank you Uy, you made my purchasing a new car a very pleasant experience.

Len B

Very efficient service, friendly and responsive. Vehicle was washed and ready when I arrived, no looking for it in parking lot. Thanks 417!

Anna Urban

I just wanted to take a minute to rate my recent experience at 417 Nissan , as you can see I gave it 5 Stars, this was a very smooth process form beginning to end . More specifically I would like give high praise to my salesman Uy(Wii) , he took all the time for me to get all the information I needed also completely satisfy me with new 2020 Nissan Qashqai purchase. Thank you also to Patrick the Sales Manager for a quick transaction and getting me the best deal. Thank you Andrew Vo the financial Service Manager who was very professional and helpful. Thank you also for letting me choose an additional gift which was a kitchenAid oven. All in one I enjoyed meeting a great team at 417 which made me recommend my experience. Anna

Sasha Cook

I’ve had it. I am never going back to 417 Nissan again. I no longer have plans to buy my next car there. I will tell everyone I can about my experiences there, in an effort to drive business elsewhere. Do not buy, or get service here, you will regret it.

Azzy Mani

I had the best experience dealing with RightRide witch is at the back of the 417 Nissan Car Dealer. Shannon and Tom worked really hard to get me the best rate possible. Danny was very helpful and understandable. I even got my brother to get his car from them. I recommend this place to anyone. Thank you guys.

Tim Nikita

Routine maintenance done on time and with good transparency. I also had an interior detailing service done to my Pathfinder, and they did an IMPECCABLE job - top to bottom, inside and out...better than showroom cleanliness.

Dody I

I have driven Hondas for as long as I can remember. I thought I would investigate other options this time when my Civic's lease was coming to its end. My son got in touch with Nissan 417 for the Rogue Sport (aka Qashqai in Canada) and I am glad he did. The deal went very fast and in a professional manner. They made me feel good about getting the best deal possible. The car drives very solid and has all the features found in a CRV but cheaper. I wholeheartedly would recommend this dealership. I want to specifically thank Henok and Fadi from Sales and Andrew from Finance for their help and for delivering on every promise they've made. They even took my leased Honda and did the buyout with Honda. I give this dealership a 100% rating.

Uday Kumar

Michael was very helpful. He addressed all my queries patiently and helped me what he could. I would recommend to my friends to get assistance from him for buying car in 417 Nissan.

Jean-françois Latreille

If you go there be sure to ask for Matthew Miscio...the best sales representative for sure!! Very kind person to deal with!!????

Adam Dezan

Bought a 2020 Nissan Rogue and had a great experience from the moment we walked in the door. Bailey, Patrick, and Justin were great and answered every question we had. If you’re in the market for a new vehicle. Don’t hesitate to stop by and see the 417 Nissan team.

Uriel Rahmanov

I visited the service department today and Christine assisted me. She is quick and professional. She even showed me how to remove the tire maintenance warning on my car. Thank you for the kind and professional service!

Jean Guerrier

Bought my mother a car from Hassan, most amazing, professional, salesmen I ever met. I will defiantly be sending him my family and friends. Hassan Albboudy, your the best salesmen I ever dealt with. Thank you for your hard work and time! My next car will be from you 100%

Zelia Barbosa

Excellent customer service. Staff are professionally and friendly.

Patrick Tisdel

I was happily surprised on a very snowy Saturday morning. I was passing by my Nissan dealer and thought I’d look into booking an appointment for an oil change. I was expecting to come back another day, and I was fine with that, but instead, what a bonus, they were able to take me in right away. They got the job done efficiently, and I was pleasantly surprised with the price. And they even put the little reminder sticker in my windshield (a practice apparently abandoned by lots of shops nowadays) to let me know when I should plan for my next oil change. Good job you guys! My waiting in the lounge was pleasant too. I remember a few years ago it felt more to me like there was dance party waiting to happen there because the music was just a little too pervasive. I guess the fine people who run things saw the value of turning the volume on the tunes just a notch or two. Thanks to all that, 417 Nissan feels like a professional outfit. To sum it all up, it was a pleasant experience all around and I look forward to going there again for my next service job. Ride on …

Mary Lee

Imagine shopping for a new vehicle in the middle of a pandemic in the dead of winter. Nightmarish - right? That’s what I thought it would be like. 417 Nissan made my experience anything but. While I love my new Qashquai it is the Sales Rep who assisted me that made such a difference in the buying process. I cannot say enough about Aymen Ghlaissa. From the moment I met him he was attentive, knowledgeable and EXTREMELY patient; answering all my follow up texts and emails promptly and thoroughly, addressing all my questions and concerns. I felt he genuinely wanted me to be happy with my decision and I never once felt pressured or that I was being steered towards a vehicle that did not suit my needs. If the 417 Nissan Service Centre is half as attentive to my ongoing car care as their Sales Team was to my buying needs this is going to be long relationship.

Greg & Vicky Evans

We had a really fantastic and informative experience recently thanks to the help of Massoud and Patrick at 417Nissan! First we traded in 2 of our previous cars and with Patrick's help, Nissan posted them on their online car auction and got …

Alexis Diamond

This place has been absolutely terrible for me on multiple occasions. Earlier today, I went back here for the 1st time in several years because my key fob battery needed replacing. After replacing it, I drove away and discovered that my other key fob had stopped working, inexplicably. So I drove back and the parts guy kindly replaced the second fob's battery for free. The Parts guy has a friendly manner. But the new battery in fob #2 didn't fix the problem. So the parts guy sent me to the guy in Service, who told me I needed to buy a new fob for hundreds of dollars (and wasn't sympathetic about it, was actually somewhat sarcastic about it) and sent me back to the Parts guy, who by then had vanished. I didn't wait for the Parts guy to return. When I got home, I Googled around, and quickly fixed the problem -- just needed to reprogram it (easy, just 2 mins in the car). But if the parts guy had been at his desk, I probably would have bought the new fob. Either the Service guy or the Parts guy should have known to try the reprogramming trick. I'm never going back to this place for anything. ### (Original review from a few years ago: Not the greatest experience. The technician broke a part of the emergency brake while replacing the brake pads, and they initially asked me to pay $90 for the piece they broke (parts, no labor). When I asked them to waive the cost of replacing the part they broke, they did so, but I still thought it was cheeky of them to ask me to pay for it in the first place. Then, when I drove away, my car made a clicking sound that I only noticed after several minutes on the highway, so I brought it back. They re-did the break job, which took another 2 hours (I waited while they fixed it, because they couldn't predict how long it would it take to fix the noise), and then the noise disappeared. Drives well now. Everyone was courteous, but no one was apologetic at any point. Addendum: the noise ended up coming back, the car never drove perfectly after that, and I traded it in soon afterward.)

Sharon Xue

Good customer service, quick order parts and get things done.

ERIC SURPRENANT

Went in for an electrical problem. Service was very friendly and took time to listen and check in with me before doing any work. Very satisfied with the work.

fadi itani

Like always: Professional, courteous and thorough! Thank you Cory , and thank you 417 Nissan!

Susan Lemieux

I received a warm welcome on my first visit with 417 Nissan dealership. Hassan was very helpful and professional and gave me a demo and information that I needed to make the right vehicle purchase. Patrick was also very friendly and helpful. Overall, I'm happy to have chosen this dealership.

Angele Binette Demers

Absolute fantastic experience! All the staff at Nissan 417 is very welcoming and helpful. Amazing salesman Eddy Pineda took the time to explain everything and our options. Once we purchased our new Nissan Rogue, he walked us through every feature one by one. If you are looking to buy, I recommend that you go see Eddy. My boyfriend and I are thrilled to have joined the 417 Nissan family!

Reza Nasr

Christin is absolutely amazing. She always goes out of here way to make sure we get the best service. Thank you for caring It's a rare quality these days

Kevin Gray

Going to dealerships can be a bit intimidating sometimes but not my experience with 417 Nissan today. I dealt with Matt at first and he made me feel very comfortable, also took very good care of everything I went in for. He told me he was only there for 1 month and if he continues dealing with the public like he dealt with me Matt will be a very good salesperson for 417 Nissan. Also had excellent dealings with Greg the Sales Manager, he was super easy to deal with and very friendly. You guys really made my dealing with 417 awesome. I will recommend your dealership to anyone looking to buy or sell a vehicle.

Bill Joyce

I was very happy with the level of service I received today at 417 Nissan. Turned out there was only a minor issue with my vehicle and it was resolved quickly and for a very modest fee. Christine my service agent was helpful, knowledgeable and professional.

Robert Strachan

Excellent service and a price that other Nissan dealers could not match. Highly recommend

Adam White

Excellent service. Thank you for installing my back wiper, and the new camera which my dealership neglected to tell me there was a recall on. Car wash was a surprised added touch. Keep up the good work.

Nicole Whitehead

Had a great experience at 417 Nissan. Hassan was awesome throughout the process! I would highly recommend this location for anyone looking for a new car. I can't imagine going anywhere else.

LesLou Stu

I got a car here. They sell cars. If you like cars, you should check them out. They are helpful about cars. Probably about other life lessons too. Their staff are diverse and interesting, I bet they have great stories! The car they sold me is used, but it drives like new and was clean, and safe and ready to roll (literally and figuratively) when they said it would be. They really like customers who buy cars, even used ones. You can tell bcs they bang a gong. I am shy so that was a bit uncomfortable, but everyone laughed and it was over quick. So don't let that stop you from buying a car from these nice and interesting people.

Cheyanne Thomas

I worked with Scott Miller to find the vehicle that would work for me - he was courteous and knowledgeable and super friendly. I am someone who can be very shy and overwhelmed when dealing with sales people but Scott put me at ease and made our interactions very pleasant. I would definitely go to him again for my car buying needs.

Bernie Brule

Had service done and was extremely satisfied with the professionalism and politeness of the service Advisor. My problem was corrected and covered under warranty.

Veronica Feigel

I just purchased a Kicks and the sales consultant, Uy (Wii) Ho, was absolutely amazing!! He was extremely helpful, kind, and informative. He made purchasing a car easy and fun. I highly recommend a Nissan, and ask for Wii!!!!

Marie Grant

We bought a Nissan Rogue from thid deal e rship a few days ago. Our salesman Massoud Meftahi was more than helpful. He was very professional, knowledgeable and down to earth. I would recommend Massoud to anyone and everyone. He is a seasoned pro.

alyssa husain

Went to buy a couple months ago from them. Sale associate Hassan was not friendly at all. Kept talking down on my partner and I and making us feel stupid. They also told me they would take car of renewing my license plate sticker and when they did they put it on the wrong side of the plate. Got pulled over by the cops because my sticker wasn’t on the right side. They saw the stickers from previous years on the right hand side yet chose to put it on the wrong side. Wanted one last laugh I guess. Very unprofessional.

Shawn Jones

August 4, 2021 Just a kick shout out to Codey Kelly at the service desk. I have had many interactions with him over the years and I have always appreciated his professional, down to earth and positive attitude. Keep up the good work and thanks for always getting the work done without headaches. See you next time! January 2021 Recently, I purched a 2020 Pathfinder SL Rock Creek. This is the 3rd vehicle I've purchased at 417 Nissan in Ottawa. It has been a pleasure dealing with all the staff here, from the reception desk, to the sales department Uy (Wii) Ho and to the finance manager Moe. A special thanks to Wii for being thorough and following through with his promises. He located exactly what I wanted and delivered earlier than I was expecting. The sales manager Patrick was very professional, reliable and dependable. It seemed as though there weren't any obstacles that he couldn't overcome to make sure I was happy. I also wanted to mention that the service department was always prompt and easy to deal with each and every time. From one satisfied customer.

M B

Deceptive marketing practices, false representations & spam marketing tactics. I was brought in for an appointment under false pretenses where a salesperson made a misrepresentation (during COVID no less) regarding the availability of a vehicle. Since then I took my business elsewhere, and despite my repeated insistence that I did not wish to be contacted for 10+ months, I still receive phone calls, text messages etc. Steer clear

Mark Mucha

I was 100% satisfied with the service that I received at 417 Nissan. Christine gave me great service and the required repair was done in a very quick and timely manner. I think that coming to 417 Nissan was a good choice.

Hoi Nim

Patrick Laroche, Massoud Meftahi, and Thomas Murphy were so great with helping me with my recent purchase.

David Hill

Always an awesome experience working with 417 Nissan. High quality service all around and exceptional customer service every time I bring my car in. Big shout out to Cody with the Nissan service team, always goes above and beyond. 5 stars all around!

Rob Lal

Absolutely great, they take the time make sure you are taken care of. Michael Ewing sales man , very clear detailed, answers all your questions, .Nice clean showroom. All staff very friendly.

Alan Young

The staff at 417 Nissan made my car purchase quick & simple. Rishi was phenomenal and had a few options for me ready to test drive once I arrived. Rishi was very knowledgeable and extremely attentive to my requirements (and my "wants"). I'm so glad I decided to reach out to 417 Nissan for my vehicle purchase.

Penny Descarie

Sebastien was wonderful in assisting us with our first brand new car purchase. He was knowledgeable, respectful, honest and welcoming. Got a great deal. Great customer service from everyone at the dealership. Glad we chose 417 Nissan!

Malik Shafi

Received a rate of $59 for my specific car and was Charged $69. When asked why, I was told prices have gone up. How can they go up since we booked the appointment 3 days ago. I gave 3 Stars for timely service but overall I’m leaving Nissan loyalty after 12 years since their cars and service have both declined in quality.

Jason Goodall

I was specifically looking for a blue used Q60 with low kms for my wife. I found the car in Ottawa at 417 Nissan on autotrader, but I was hesitant to call because of the distance (I live in Southern ontario 5.5 hrs away). I called Rishi at 417 Nissan, had a great talk and he reassured me the car was in good standing and even made a youtube video on the car specifically for me to show the car. Wife loves the car, thank you again Rishi and 417 Nissan

T Scurlock

I bought a 2022 Nissan Frontier Pro 4X Luxury édition from 417 Nissan in Ottawa this week and Aymen in Sales did an outstanding job and was very knowledgeable of the vehicle. The Finance Manager Thomas mad the transaction seem less. A great experience and service overall! Well done! Trevor

Derek Hansis

TOP TEN REASONS WHY 417 NISSAN IS THE WORST DEALER EVER I purchased a new Infiniti Q60 from 417 Nissan, and there were so many problems with the transaction, it seems obvious the sales team was deliberately trying to screw me over: 1) My sales advisor, Uy Ho, along with Nasri Dagher and Macon Doublet, used deceitful and manipulative sales tactics to try to pressure me into buying before I was ready. 2) 417 Nissan does not follow COVID-19 health and safety protocols. I dealt with 5 different members of the sales staff, and none of them wore masks. 3) Uy Ho’s knowledge of the car was poor. He thought the car had black rims, run-flat tires, and came in only one shade of grey. He was wrong about all three things. 4) On the delivery date, Uy Ho informed me that he had inspected the car and that it was “perfect”. The car was dirty from transportation, and it had a piece of cardboard glued to the roof. 5) Finance Manager Farid Jaber tried to con me into paying $65.81 more than I had agreed to on the sales contract. 6) Despite my repeated requests, the sales team refused to give me the 2-year prepaid maintenance package that came with the purchase of the car. 7) Uy Ho changed the VIN of the car I was purchasing without informing me. This negligence meant my car was uninsured for two weeks. 8) I complained to the GM, Greg Klepacz, about my experience, and he agreed to sell me a discounted winter tire package as compensation. When I arrived at 417 Nissan to pick up the tires, I was made to wait over an hour and then realized that they had ordered the wrong colour rims. When it came time to put the tires on my car, I discovered I had been sold a tire package without TPMS sensors even though my car requires them. Uy Ho had provided the quote for the tire package, and Greg Klepacz processed the order. 9) Months after the sale, I discovered I never received the car’s infotainment manual. I suspect Uy Ho removed it because he was unhappy with his commission on the sale. UY HO IS THE WORST SALESPERSON I HAVE EVER DEALT WITH. 10) Macon Doublet was fined $7500 by OMVIC in 2016 for false advertising. Consequently, he was unregistered at the time of my transaction, and should not have been involved. I filed a complaint with OMVIC, and their investigation is ongoing. The list could be longer, but I promised a top ten. I have documentation and a witness to back up my claims. Please don’t make the same mistake I did. Avoid 417 Nissan: there are plenty of other car dealers with better customer service track records. Contact OMVIC before buying. OMVIC can give you tips on how to ensure your vehicle purchase goes smoothly.

Josh Moore

Avoid 417 Nissan (I am stilly paying for a car I sold them) My first experience was watching Henok the sales person write down the information of the car I wanted to sell, then type it into a computer. I should have walked giving this was first 30 minutes of my experience. We finally got to talk about the vehicles I wanted to drive. The rest of this experience was good because they wanted me to buy a car, everybody was nice, friendly and talked to us. The minute I bought the car, that all changed. 1. I was told a Thursday pickup, then a Saturday pick up, then a Wednesday pick up. Nobody could get the date correct 2. The finance person did not tell me that I needed the financing information to get insurance 3. When I called back to get my Insurance, Mo, the finance guy was gone, and his replacement did not return my call, neither did Henok. I had to call and force my way to a Manager to get this information. 4. I had to drop off two sets of tires for my vehicle, when i went there to do that, i had to wait for 15mins to talk to a salesperson who was with another client...JUST TO DROP OFF TIRES 5. As of writing this, I had to make a car payment on the car that I traded in. This was over a week ago. I am no longer the owner of the car and 417 Nissan agreed to pay of my loan...They have not and again I will have to fight for a resolution. Save your time, go somewhere else to buy your Nissan as I am sure you will be get treated better than this. They obviously show that they are sales first and people second Note: I updated my review to 3 stars. I think Henok did a good job of helping solve issue 5 above quicker than promised.

Mark Jolicoeur

The staff at the service department are always helpful and are there to answer any questions. They really do accommodate you. The service department advisors are second to none. Really amazing to always deal with. They have always taken care of my vehicles.

Suzanne Sauve

Easy, quick while I waited, and I got a general car inspection as part of the service. Service in French was also appreciated. Very satisfied.

Z yx

The manager Nasri was super courteous and professional. He priced fairly. We really enjoyed doing business with him. He also has a great team, Haddi and Eddy are super helpful throughout the process. They went above and beyond to ensure customer satisfaction.

Alex Chevrier

The sales team was very accommodating, Mike was our sales guy and he really allowed us to work and negotiate and fine tune our deal. I've been to a lot of dealerships and purchased brand new several times but this was our 1st pre owned deal and so we had reservations about the process. We got more than we hoped for our trade in and Justin in finance was really accommodating also. We are happy with our vehicle and would strongly consider going back and would consider giving them our business again with the same reasonable sales folk. There was no hassle, no pressure, no un wanted influence, Nissan 417 made us happy customers and gave us the confidence we need to build a mutually beneficial relationship for the future to come EDIT 03/03/2021 The aftercare service is poor. And I do mean poor. Literally treated as a burden after purchasing the vehicle. Wont book appointments for warranty work, never get a respond when I contact for info, refuse order parts I want for my Rogue. Seriously disappointed and will likely never bring our vehicle back here and will bring it for warranty work at a different dealership. Dropped my previous 5 star review down to a 2 after understanding we are unwanted as clients after purchase is done.

Marc-Jeremy Lefebvre

this was my first ever experience buying a car; to say that Michael was very helpful is truly an understatement. 10 out of 10, period. I made him very aware of the fact that i knew nothing about cars and he explained everything to me in a way i could understand so i could make an informed decision about which car would best fit my needs. like i said before , 10 out of 10. PS Andrew was also helpful in regards to how he broke down the details of financing and such things, and i thought he was funny too . But overall, i would absolutely recommend 417 Nissan to any one of my friends or family looking to buy a car , Thanks again Michael!!

Doug Britton

I have an anti corrosion module on my NV2500 van that requires a yearly inspection, so that was the main purpose of my appointment. I was pleased to get an appointment without delay and I asked to have my snow tires installed, as well as an oil change. I received a call mid morning about a couple of other minor issues, as well as a couple of bigger problems that will need attention at a later date. I approved the minor work and everything was done to my liking. A follow-up call to tell me the vehicle was ready to be picked up was appreciated.

Lorna Mayor-Forbes

What an amazing experience and talk about above and beyond this place has it!! Christine Cordeiro 5 stars and my mechanic needs a day off with pay!!! My intake manifold switch fried on my car! Manifold on back order for possibly 2 weeks my mechanic finds one in town replaces it and stays late and i get my car back !!!! Thank you thank you a million times over!!! Get this cheaper then local garage could do!!! My mind blown away!!! 100% satisfaction here

Dave Butterworth

My car was serviced in a timely, professional manner. My service advisor, Christine does an amazing job every time I bring the car in. Great service!!

Mo Fareed

I am a newcomer to Canada and a car is really important to get your groceries, have a little drive, explore the great nature of Canada. However, I had issues with securing a loan as I was still in the process of building my credit history. I randomly called 417Nissan Finance, spoke to Andrew VO who not only got me a very good interest rate finance for a newcomer with limited history but advised me on various level. After visiting many showrooms and wasting time, I finally came across the right Finance guy who helped me become a car owner in Canada with almost a brand new car (2 years old). Massoud - the sales guy also was very patient to work with my credit limit, car requirements and got me an amazing deal. Very thankful to 417 Nissan!

Emmanuel Ukwu

The lady at the reception who attended to me showed lots of courtesy and explained in details all my questions which I must confess were many. And when the technician completed his own portlon of the job. Christine again at the reception explained the findings of the technician. The important thing is that I was completely satisfied with the job. Thank you all. Emmanuel

Alice Brisson

Amazing place and best ever experience! I had dealt with your amazing and outstanding sales team Patrick Laroche, Sales Manager and Uy Ho, Sales Consultant. They were very professional, knowledgeable, and super helpful during the negotiations and work very hard to get the best price and budget I can afford. I just picked up my brand new 2020 Qashqai and everything went so smoothly (from day one) that this turned out to be my best experience in buying the car especially from Patrick and Uy. 417 Nissan is very fortunate and lucky to have them and they are definitely a great asset to your dealership. I already know I will be back to purchase my next car from Patrick and Uy. I highly recommend anyone including my family and friends to Patrick’s and Uy who are shopping for car. Thanks so much for making this a memorable experience.

Erin Picard

Startop Nissan is great. They have knowledgeable friendly staff, especially Wi.

Kevin MacKay

We stopped in to check out a new Pathfinder in comparison to other makes, we where greeted by Scott in sales and he was fantastic. He was very friendly, listened to our wish list and questions and gave us his own personal opinions from experience. There was no pressure, the numbers were shared openly and areas where he could make adjustments where made with a promise to work on things further if we where still interested. He left us along from there and emailed us info on a new offer that come out. We ended up not going with Nissan but Scott was great to deal with. I highly recommend him. Kevin

Jason Racine

Went in to get my oil/filter changed and a tire rotation. Cory was the definition of an industry professional. Attentive, courteous and knowledgeable. I was in and out quickly and I couldn't be happier with the product and service I received.

D Chamberlain

Henok was wonderful! Very helpful and friendly. Will definitely be back to deal with him

Patricia Lang

Hands down the best car buying experience yet! Bailey was very quick to respond to my inquiry about a specific car and had me booked in within 2 days to view and discuss. His manners and confidence on the phone were impressive and comforting. I jist knew I would be in good hands. He didn't use high pressure tactics. Pretty much let me lead the appointment while getting all the information he needed. I took a test drive and was sold. Between Bailey, his sales manager and the finance manager, the whole experience was great. Again,no high pressure. Even when the finance manager was selling uson the extended warranty. He simply gave us everything we needed to know to make the decision. 100% satisfied! I will not hesitate to recommend 417 Nissan to my friends and family, and will 100% keep going back for future purchases!

Fodee Fo

Very nice staff, good service. They give good information and do a great job taking care of my vehicle!

J Z

Bought my Rogue at 417 Nissan and had two times routine services, they works well and efficiently.

Guy Deschamps

So far we enjoyed our first experience with 417 Nissan. Thank you Justin Luesby for the no pressure sales. Very friendly and knowledgeable sales consultant! Met all our expectations in what we were looking for in our vehicle.

Dan Ethier

In 2021, it was time to renew my lease (turn in 2017 Nissan Rogue) and the Team at 417 Nissan went above and beyond in their customer service and attention to detail. They were exceptional in every aspect of the lease return and to ensure that I was a repeat and happy customer. They truly valued me as a return client where I will definitely send friends/family to them. Uy Ho, Patrick Laroche, and Dany Abounehme deserve all the credit for a great experience!

Francine Aubrey Laroche

I absolutely loved my experience at 417 Nissan. They walked me through the process every step of the way. They were courteous and very professional. And now I have a beautiful and reliable vehicle to drive.

FS

So far Professional, courteous and hard working. More to follow upon completion of sale.

Kevin Fenech

Christine and the service centre were so courteous and helpful! They did awesome work and were able to squeeze me in to get the job done in a pinch. Thanks again!

Kerry Robinson

Amazing ... this was the best car shopping experience ever, ever!!! Wii was friendly, knowledgeable.. answered all our questions...absolutely no pressure to buy. And a huge plus to any woman on the planet..even though it was my husband buying the car he made me feel very much a part of the process. Stan loves his new car and feels that he got an excellent price .. Andrew sealed the deal financially .. and was delightful. Definitely if you are in the market for a car...I would recommend Wii and Andrew at 417 Nissan. Kerry