Reviews of Whitehorse Kia (Car Concessionaire)

Brooke Martel

I feel completely taken advantage of. I purchased a brand new car from them and one of my only major requirements on my vehicle was that it had command start, which they assured me it did. Once I bought and paid for the car they told me that the command start was on an App on my phone - and that is the only way to use the automatic car start. I've had the car for a few months and the app is absolutely useless...it takes 20 minutes or longer every time to load, and I've even been locked out and it would not unlock my car leaving me without a car for 2 days and eventually we had to use a coat hanger to get in my car which caused damage to the door. I called and spoke to the manager requesting that I be given what they told me was included in the sale - the remote start - like wad discussed - installed and they told me the reason that it wasn't installed is because they gave me $1,000 off my car. That was never once said that it was in lieu of a remote car starter. I feel completely taken advantage of and now I'm stuck with this useless app on this brand new car when it was literally the only thing I requested. I would love for a manager or owner to call me and make this right. Unfortunately when I spoke to them, they said I could get a discount on a remote starter.. but ultimately I would have to pay for it and it would be around $700-800. Sales people should be ethical in their dealings with customers. They need to make this right.

SY

Friendly service

Bruce Martin

Very professional and helpful, no pressure.

Terry Currie

Great work!

Fabi Naves

Feels like they are not interested in selling their used stock. They have a car for sale, but don't want to show you it and don't seem interested at all in making a sale. Left feeling like I wasted my time.

Rebecca Fleshman

Shout out to Chris at Whitehorse Kia for being helpful in the purchase of my first brand new vehicle. He was very honest and up front about the whole process. I thought it would all be more stressful, Chris made sure to keep me in the loop and up to date about the arrival of my vehicle. I will definitely be recommending Whitehorse Kia!

Probro Probro

I recently visited and took my car to Whitehorse Kia, and now it is time for me to give my review. Customer service was overall great, did not have a big problem with it, however, I wish they were a bit more chatty and explanatory while communicating. At times while talking i felt like i had to take the words out of their mouth with a hook. Now speed. They were quite fast with fixing the car, i needed my timing belt to be replaced i went there told them and they were happy to do that. They ordered the specific part required and soon they gave me a call to schedule a time. On the day i had to bring my car, they took it without a problem and on the same day gave me a call back saying they have done the job. When i went to collect my car, i made the payment of almost $800 and we went on our ways. As for the reliability of the fixing, time will tell. But from driving it home, I believe they have done a good job. (If anything changes in the upcoming months, I will be sure to rewriting my review) A little bonus they currently have there is you can get a FREE 2021 calendar! It isn't a Kia on, however it's a Subaru calendar.

Bert Chestnut

Excellent eager to assist where they can.

Eddie Skookum

Very good place for parts, the parts people are the best