Reviews of Metro Chrysler Ltd. (Car Concessionaire)

Corey Haslett

great service only waited couple days to have a minor service completed very friendly, shuttle is operating service price was reasonable

Bob Labla

I bought a new JEEP through this dealership as a dealership exchange. They didn't have what I wanted but found it at another dealership. I actually flew down and drove my new JEEP back. The other dealership dropped the ball and were terrible to deal with. The folks at Metro turned that whole experience around for me. First off Brittany is the person who found my vehicle for me, she was patient, understanding of my wants and keen on finding me the right vehicle. Ken facilitated the sale and was very professional to deal with. When I got back from the other dealership they dealt with my problems quickly have gone beyond to make the whole situation right. The service department has been prompt and courteous as well. Great job Metro Chrysler

Lauren Gostick

Very nice and thorough people to speak with, although I asked for a couple of specific things to be checked (breaks + look into a stalling issue) and ended up paying a couple of hundred dollars for an oil change I absolutely didn't need and did not ask for (just had it done the day prior at Jiffy Lube) and when I called to inquire further as I did not book in for an oil change absolutely no remedy was offered. All in all, very nice people to communicate with but the experience left me with the exact reason people tend to avoid dealerships for service. The issue wasn't fixed as it couldn't be replicated when they drove it (not their fault) but pretty frustrating to pay hundreds of dollars for a second oil change in one week I didn't want or need and not even be offered a free future oil change to rectify the issue, and because of it I probably will avoid returning.

Jon Gelinas

Unbelievably horrid customer service on multiple occasions at this dealership. Have had instances where I bring in our van and tell them what's wrong only to have them do nothing and charge me to tell me that they have discovered what is wrong (exactly what I already told them). Most recent disappointment was when we brought in our vehicle for a broken window. They said the part required to fix it would take 2 weeks to order. We went away for 3 weeks and returned to find that the part was not ordered and they said they would not be able to fix it for 3-4 months. Yes, you read that right - they wouldn't be able to fix a broken window for 3-4 months!?! Called a local glass shop who can do the work within a week for a fraction of the cost. I would strongly caution anyone from buying a vehicle from this dealership. If you own a Dodge/Chrysler I would advise to never bring it to the dealership and find an independent mechanic. Horrible service. Rude, unapologetic employees and garbage vehicles.

Luna Shivelight

If I could give 100 stars I would! I would honestly drive back from Ontario just to receive service from such kind, caring and beyond considerate humans. Our truck broke down in Dawson City and Dodge took care of us the moment we arrived in Whitehorse. Thank you for having a big heart and helping us out during a busy time. Happy New Years! May the next be even better ????

AdmiralAss

JT/R Went to metro to build my new rubicon, could not have been happier with the service provided. Sales Rep Ken built the vehicle with me, when I went in I expected to be building a 2020 but was 2021. Ken helped me research anything new changed for the years model to help make best informed desision. Financing was very quick and painless Ashlely had it all set up and ready very fast with knowlegded information for my questions. David when through the entier vehicle with me top to bottom twice. answered all questions quickly and properly. we found a small mark upon arrival that was fixed near immediately, you would'nt be able to see it today if I put my finger right on it. All my emails, questions and concerns were answered quickly properly and my build arrived EXATLY as I expected. 5 Stars guys I will be back for the next one. Wife wants a new one now.

steven-anthony st-hilaire

Part/services I have a ram 1500 and I went to dodge in Whitehorse for the first time this month I live in mayo and the services were very flexible, kind and friendly. They accommodate me on short notice and were very courteous. I also asked question to change my fuel tank and both part and services were very helpful . Great first impression , thanks

JASON MCROBB

I just want to say how amazing service I got while talking with Ken at Metro Chrysler Whitehorse. I was in negotiation with another dealership who fell through. Ken got me in to what I was looking for by the weekend for early morning pick up. What a great way to enjoy my weekend. They did what they could to make sure I was happy with my first experience and dealerships. I fully recommend that if your looking, go down and speak to ken. Much appreciated....Thanks!

Tammy Beese

While we didn't buy our Dodge Ram from here, they welcomed us to the Dodge Family very nicely! We registered our new vehicle with them, and arranged for canoe racks and mud flaps. They matched the Canoe racks to an internet price we had found, offered us fantastic service and the updates were fast and efficient. Thank you!

Éric LU

was up there for an appointment but they did not even order they parts. bravo the administration

Michael Andrew Sabatino

When we purchased our truck there, I gave them a 5 star review for their good sales team. But, after that, things went south. We had many problems with the smart keys of our Nissan Rogue. We returned four times because of that problem. Recently I had to go to Nissan to see what the problem is. It was a problem with the communication between the remote starter and the smart keys. When I finally had an idea of the problem, I went to take an appointment for that to be fixed. They say it would be done before the end of this month. But nothing since then. No phone calls, nothing. Finally after telling them our frustration toward this issue, they finally gave us an appointment for.... July 12th... This is a month or more after our first visit for the problem. So, we are stuck until then with a smart key not working properly and an other one working (for the moment) just before leaving for our vacations. How cool is that...

jordan kennedy

Great crew, even though they were booked a week in advance, they managed to fit me in and get me on my way. Highly recommended

Patrick Adams

The whole experience was great. David - was personable, friendly and filled with helpful information to let us make a wise choice. He didn’t bother us, and let us know he was around if we had any questions. When we asked to take the truck for a ride, he allowed us to take it by ourselves. Ashley - was fantastic! Funny and helpful. Made the whole process easy and painless. It was really like hanging out with one of the girls. She was equally as excited as we were for our new truck. Highly recommend this team of associates.

J. Theriault

Top service and sales for dodge products, knowledgeable staff and prompt service!

Gordon Moffatt

Great service and good caring folks.

Mariam Thomas

Excellent service, friendly staff, immediate assistance

Ramesh END-POLIO Ferris

I love this dealership! It’s been three years to the day since I received my custom ordered Ram “esh” 1500!! I’ve had no issues whatsoever. Ken who I call the Truck Father was patient, informative, and wasn’t rushing to secure a deal. Ken ensured every detail that I wanted and every customized part was ordered, installed and delivered on. Going in for routine maintenance over the last 3 years has been a breeze as the service staff have been friendly, transparent and efficient. Free coffee and shuttle services have been provided each time. Thanks to everyone at the Metro Chrysler Team in Whitehorse for continuing to be awesome!

J J Vell

Very good service, they took care of my wife's Jeep, installed an engine block heater, fixed the rear windshield wiper issue and completed a synthetic oil change. They even washed the Jeep, very happy right now. Friendly staff also.

Sylvio Lin

Excellent service and would highly recommend Brittney and Kevin to deal with.

Larry Baran

Helpful service department. As tourists, we were treated very well. Appreciate it. Thanks guys.

Joel Wilkinson

Service desk was very friendly and helpful to get us back on road as soon as possible!

H Frolier

Spend you money elsewhere. Horrible, horrible attitude towards customers. If there would be a -5 stars I would give it to them. Rip off dealer.

Howard Fick

Smooth process of purchasing my new 3500 from start to finish. David was easy to communicate with and was very responsive. Was able to take the vehicle for a good test drive. Also, Ashley went out of her way to accommodate my busy schedule to get the paperwork in order. From a purchasing standpoint, great job guys.

Dion Roberts

Great customer service and awesome support. Very helpful and works WITH the customer

Juanita Johnson

Brought my 2012 dodge ram 2500 in today and got sick to my stomach when I got my truck back, 608 dollars for 4 wires to get replaced. Every time I go to the dealership I feel ripped off and not to mention it takes a week to two weeks to even get your truck in.

Fred Steudle

A little dissatisfying in the finance section but the sales staff and service deptmart were great

Gordon Rozsa

My wife and I recently purchased a Jeep Grand Cherokee SRT8 from Metro. Ken & David were absolutely wonderful and extremely helpful. Always promptly responding and even let us take the vehicle home for the weekend! At no point did they make us feel awkward for being so picky whilst we tried to make up our mind ???? they were very patient. After agreeing to purchase the Jeep we had agreed upon a pickup day, and ended up asking if we could do it sooner, despite how busy everybody was they still made it happen, we will definitely return ????

Heartland Power Inc.

Great service. Thanks again! A+

Archie Thomas

We had our Dodge van aligned in June of 2018, 2700 km latter a loud bang developed in the front end and it pulled dangerous into oncoming traffic when braking. Being out of cell phone range we had to drive 80 km at 15 km/hr, we were delayed 3 days during repairs , required a $635 tow and over $1900 worth of repairs at the Calgary Dodge dealership. A brake line was damaged and could have caused bake failure. The right upper control arms bolts were not torqued properly during original alignment by Metro Dodge as noted on repair invoice.. I have emailed all the repair bills to Metro Dodge, made two phone calls trying to revolve matter and have never received a return call. They claim their service tech did not adjust the bolts in question. Their service repair order completed by their tech at the time of the repair documents adjusting the same bolts. I would not return nor recommend their services.

William

Dropped car off for a service went to pick it up found had two dents on my door upon picking it up and they wouldn’t do anything about it never return to this dealership again I recommend taking pics of your vehicle before drop off or get them to do a walk around with you

Dylan Nordin

Very good dealership, typically dealerships are terrible, this one is pretty good. Always provide a ride from the dealer when dropping off my vehicle and a pickup service when it's finished.

Joey Andre

My wife brought her Jeep here few weeks back. Last week it was ready so I drove +2000 Kms with my truck to pick it up. Dropped my truck off where I had to. We picked hers up, and not even an hour the same problem occurs. So we go back the next day. We paid for a part to be changed. Off again and same thing happens. We go back again. And told it was the wrong part they put in and we paid for already. So no refunds or any kind of help. Supposed to wait for another part,but they say only they can fix it. As if they just want us to go back and give them our money again. Do not recommend this place to anyone! So wife still has a broken Jeep thanks metro for wasting our time and taking our money! You won’t be missed!

Adam Wolter

Absolutely terrible customer service. I was driving through Whitehorse on a long road trip, long enough to warrant an oil change. I emailed their service group in advance to see if I could schedule an oil change, or if they had any availability for walk-ins. After several weeks of no response, I was driving through Whitehorse so I decided to stop by and see if they had any availability for an oil change. They scheduled me for a week later, when I was driving back through the town. Once I got back into town a week later, they informed me that they had no one available for my scheduled service and condescendingly said "Tough luck, try somewhere else". Not even an offer to do it later that day once one of their other service employees was available. Don't look for Yukon hospitality here. You won't get it.

Joel Cozens

What a joke this company is by far the absolute worst service and customer care i have ever dealt with. Tried to screw me on warranty had my truck twice which took them over forty days too fix they also tried to rip me off my rental that im supposed to be covered for then when i call dodge canada they offer to actually honor a little bit of the money back too me. Left numerous messages with the Gm never got a reply absolute nightmare company. SOLD MY TRUCK AT A LOSS JUST SO I WOULD NEVER HAVE TO DEAL WITH THESE PEOPLE AGAIN TAKE MY ADVICE DO NOT HAVE ANYTHING TO DO WITH THEM YOU WILL REGRET IT. Wish i didn't have to give them even one star

Nels Goddard

Recently traveling in north and had a flat on my Ram truck. Tire was ruined. Went to Metro Chrysler and found out the tire size was very uncommon, Cain Rowan, Parts Advisor and Travor Willier, Sales Manager went out of their way to get us on the road again. This is great customer service and my thanks to Cain, Trevor and the service department at Metro Chrysler.

Christina Smith

Terrible customer service. Appointment made at 9 am, was told to return between 10-11 am. When we returned our truck was still in the lot and only went in at 11:15. Had to wait another hour & half. Very unimpressed!!

Bruce Germain

Great service and quick! Very curious!

keith johnson

Always got great service from Metro Chrysler

Khadija Isse

Go elsewhere if you want to save both time & money. The lack of customer service and communication this company has is unbelievable. Been 3 weeks and still haven't been able to get my brakes done. I came in April 27th, was told I had to wait a week just to get my car looked at and on May 4th another week just to book the appointment for my brakes which I was told the parts for my front brakes were in town. Unfortunately, May 12th the day of my appointment I dropped my car off 9 AM only to be called in the afternoon and told the parts never arrived. No communication whatsoever during the week, the day before or even the day of until hours into my day. Now a week later, today May 17th I called only to figure out the situation and was met by an unempathetic/unapologetic employee and am now being told that the previous issue was that wrong parts/sizes had arrived, when I was previously told that nothing had arrived. Customer service is disappointing???? Did not even offer a discount. Seem to be having better luck at Kal-Tire for the time & money

douglas murrell

Made an appt Wednesday for an oil change and tire rotation today (Friday) at 10:00 a.m. Actually received a reminder on Thursday about the appt. Arrived at 9:30 am and was told that it would be ready by 2:00 p.m. So much for an appt ... Anyhow went for a long walk and came back at 12:30 pm to find the van had not moved. They looked at their pending stuff and decided that it would be worked on next after their guy came back from lunch. Good thing I asked . So it went in about 1:30 and was done by about 3:00 pm. They called us on my cell phone to tell us that it was done so I promptly got up from my seat in the waiting room to pay. Their waiting room seats about 6 and is maybe 10 feet from the service counter.I think what bothered me most was at no time did I think they could have cared less. Not about the length of time to do the job or anything else. It just left a bad taste in my mouth and I would never go back for any reason. Since the service was so ambivalent I actually checked my oil level, tire pressure, nuts etc .

Mz Ali

Excellent service from these folks. Everyone was very helpful and accommodating.

c c

I paid almost $400 to get mud guards put on my Dodge Ram. when I came to pick up my truck, noticed the back ones were crooked. I had to make another appointment to get them fixed when I came a second time to pick up my truck the mud flaps where still crooked. The Service guy said that is how they fit to the truck. I told him my other dodge ram truck with the same mud guards weren't crooked, he said that is all they could do. I ended up taking it to a tire shop and they fixed the problem at no charge.