Reviews of White Rock Automotive Services (Car Concessionaire)

Silvia Rodriguez

I don't recommend this place, not happy with the job they did to my car and seems they don't have the experience as a mechanic.

Ravi Sran

The service was awesome! Had another shop quote me $1100 for repairs to my car, went in to White Rock Auto for a second opinion and my bill was half of what i was quoted at the other shop! They ordered me the parts I needed and replaced them. Awesome job guys, appreciate the honesty

Mehrab Khoshbakht

Pretty good people. At first I was told I would get charged for inspection but when harvir heard my story, he did a inspection at no cost for me. You don’t find these type of people around like before. I recommend his shop. I’m sure they are honest and reasonable.

Carlos Palmer

I like their style of business: text messages, availabilty within days, confirming appointments the day before, cordiality in every interaction, smiles, and good prompt work. White Rock Auto is my mechanic shop for ever; why would I ever switch!

Cliff Eshom

I highly recommend this auto repair company, period.

Megan Taylor

Had them do an oil change, brakes and put my tires on for the winter. I should have taken my vehicle right back to them because I paid a few hundred on my brakes and instantly my car started shaking like a tin can and my steering wheel would shake as well. Brought my vehicle to the dealership I bought it from to get them to look at it and was told what I paid for wasnt even done. I than had to pay for the same service to get done again and out another few hundred dollars I would not recommend WRA as the service is not honest.

Nicholas T

Brought my vehicle in to have the power steering fixed as it was super stiff. Initially I thought it was just a simple change of power steering fluid issue but they told me it was an issue with my steering pump which would cost $500. Told me I'd get my car back the next day, but I didn't hear back until the following day where they told me I'd need to fork out an additional $1500 because apparently the rack was gone. I asked if I could think about it and they said no because they took the part off already so I was forced to pay for that as well. When I got my vehicle back, it literally had the same issues as it did when I brought it in. The mechanic, George, told me that apparently the real issue was the steering knuckle. They told me that because my car was not "road worthy" they were unable to test drive it and just fixed what they assumed was the problem. Told me that in order to fix this issue, it'd be another $500. I asked if they could be reasonable and fix it for free seeing as how they already made $2,500 off me for work that wasn't done (I understand there's a parts cost too but they are way overcharging for parts, $1150 for a rack is marked up way high) but they refused. When I questioned them on why they would fix something that didn't require fixing they lied and said I stated there was a loud screeching noise coming from my car when I first brought it in (there wasn't, the only issue was the stiff steering). All in all they charged me a total of $2,500 and didn't get the job done. I would not recommend this place unless you want to be scammed. I understand the pandemic has been tough for everyone but there's no need to scam people.

Richard Raynault

Super honest and friendly service

victown

Great place to buy a vehicle

Lesley Kennedy

Service was done quickly, very friendly staff and they even cleaned my car.

Arthur Lin

Great place with great people. Highly recommend for honest work at fair prices.

Alexander Magnussen

I went in today needing my door fixed, the same day they fix it!!! It was amazing! Great service and wonderful staff!!!

Rylee King

I have come to this shop a few times and they’ve always been wonderful to me and my brother who comes here as well! They know us by name and help wherever they can! amazing people and amazing work!

Jordan Carrie

Friendly and fast service with quality work. I have a hectic life and the staff were patient with me and my craziness. Taking my car here for the remainder of its life and I would highly recommend this company.

MLena.

Not thorough

Frank Rader

I’ve been using White Rock Auto for the past 3 years. They do great work at a good price. The work is done quickly and they stand behind what they do. I highly recommend White Rock Auto

Carlie Whitwham

I cannot thank White Rock Automotive enough for their service. We were on our way to Seattle from Prince George and were sitting in the border lineup when we noticed our Nissan Cube overheating with a check engine light. We pulled out and were sent to White Rock Auto, where Alex greeted us and assured us that she would get the team to take a look at the Cube as soon as possible to try and get us back on the road. The problem was diagnosed quickly, and although it was already later in the afternoon Alex tried her absolute best to find us the part needed to get the job done by end of day. Unfortunately it wouldn't be available until the next day so they had to keep the car overnight, but once we'd found a place to stay Alex drove us there herself and told us she'd be back for us as soon as the car was ready the next morning. It was done much earlier than anticipated and we were on our way by 1030am the next morning. As we were sitting in the border lineup again, we noticed the car was still heating up rather fast and called White Rock Auto to double check - Alex had us come back just to be sure everything was ok. They again dropped everything to take a look at the Cube (we were on a tight timeline - it was the Friday of a long weekend and we needed to be in Seattle later that night). Turned out, as we were idling in the lineup again another problem had arisen. Alex and Harvey again tried everywhere to find the new part required but all of the parts dealers said it would probably be 3-4 days before they got any in (not a huge demand for Nissan Cube parts, go figure). Our last resort was an auto wrecker in Abbotsford, and they had one! Harvey drove out there himself to get it for us and got the work done immediately upon returning. We were again on our way, this time with no problems and the rest of the trip went smoothly. What could have turned our trip into an absolute disaster instead only caused a minor delay, thanks to the dedicated service of Alex, Harvey, and the rest of the team at White Rock Auto. Thank you to everyone who played a part in getting us on the road. To the owner, know that your staff members went above and beyond to ensure that we were taken care of and on our way, and that we will be forever grateful to have been sent to White Rock Auto.

Jetspeed

First time customer and was very satisfied. The tech I spoke with was friendly, honest and transparent. They called me during a service to advise me of what they noticed and didn't push anything on me. I appreciated that. The quote was bang on and there was no concerns from me about the level of service I received. Will be back for future services.

Garpinder Sidhu

Harvey and his team at whiterock auto are really professional and do awesome work. I received such good customer service and my vehicle was ready right on time and the quote they gave me was dead on. We will be back here for sure.

Justin Kim

2F NUXUS PACIF TRADING LTD

Darren Moi

Great service from top to bottom. Had my car in there for a few days and communication and service was excellent. It’s nice to be able to take your vehicle to a place you can trust and the work is done right. Thanks again and I’ll be back for my next tune-up!

Sydney Martin

Great realiable service!

Gupinder Saran

The White Rock Automotive team were quick to schedule me in and did not keep me waiting too long to change my brakes. They did a great job at an affordable price. I would definitely come back again. They were courteous, kind, and respectful.

Shawn Murphy

This was my first visit to WR Automotive. The service was excellent. Work was completed on time. Great follow up. I will be a repeat customer for all my auto maintenance and service work.

Sean

The place has been one of my go-to for auto repairs and oil change! Great customer service, and reasonable prices. I’ve recommended this place to friends and family, and it hasn’t disappointed.

Peter Jorgenson

Wasted my time and money! Had the family vehicle in for an out of province safety inspection. Was told the brakes are worn out. This was odd as they had been fully replaced less than 2 years/40K old. Brought to another shop to double check, and they were measured and found to be like new and not worn out. Steer clear of this place unless you like being ripped off!

Terence Thomas

Prompt and efficient service. Knowledgeable front Desk (Alex) Competitive pricing

maya kostamo

Friendly staff. Didn’t try to upsell with unnecessary service. Will definitely be bringing our car back here!

Tony Montana

Dishonest. Charges you without fixing the problem. Tells you a price range for fixing but will always end up charging the higher price range

David Huang

The ABS sensor of my car was detached from the hub. I was told I'll have to replace the whole hub, they said because the sensor is not sold separately. I checked with Lordco, they said hub is hub, sensor is sensor. I don't know who is right, but I have to get my car fixed. So I agree to replace the whole hub with sensor, but I asked them to keep all my old parts. I want to see them and keep them. When my wife picked up the car, the only thing she got is a sensor. 2 stars is for the car got fixed. Missing 3 stars is for missing of transparency. Recommend or not, you make the call.

Samanta Changeux

Good place

Nelson Baziuk

Best Prices and service for Oil Changes and Mechanical. Very quick and thorough. Will be going back for more.

Tyler Heshka

White Rock Automotive Services did an oil change on my car earlier this week, and I'm very impressed with the experience. Everyone was super pleasant and easy to deal with. The job was done within an hour and the price was excellent. This was my first experience with them and I will definitely be back!

Steve

Got my tires here, great quick service.

Andy Ma

Got an alignment, quick and easy, truck drove straight right after, service was excellent.

042013 C

Always good service and knowledgable friendly staff. Highly recommended

Ben Grayzel

Fast, easy, and fairly priced!

Sheila Lopez

I’ve had a great experience over the last couple of years having my car serviced here. They are always willing to help and go the extra mile, friendly, trustworthy, and reasonably priced.

DJ Aza

Great service! Very professional! Helped me out last minute! They went over and beyond! 100% recommend!

Kenan Philips

Very friendly and got my oil change done quickly

Ryan Johnston

I'm fairly certain this is the most honest mechanic shop that ever existed. Take all my vehicles here. They once sourced a specialist cast welder to fix a crack in a front diff on my giant 1 ton 4x4 rather than buying a whole new unit. Saved me thousands!

Alexandra Classon

Very honest reliable mechanics. Their work is warrenty approved and they always do a great job. Very friendly knowledgeable staff

Rick

Alex and his team took very good care of my 69 Corvette. Thanks folks!

Brenda Webster

Excellent service Job completed thoroughly and efficiently Great feedback about the work that they did when I picked up my vehicle

Valerie Edwards

Alex and her team are straightforward, knowledgeable and get the job done for a good price.

Roger Schoen

When John owned this shop it was a good shop. I brought my car into their shop hoping to get the same great service I received from John. This was not so, the deal was I supplied the parts needed to do the work on my car and they supplied the labor. I checked all the parts before taking in my car. They were all correct. When they started to work on my car, they said one of the parts was not correct. I found this odd as I checked all the parts and found them to be correct. They charged me for a new part, which I agreed to over the phone just to get the car done as I was in a bind without the car, but when I picked my car up, the part which they said was wrong, was not the part I dropped off. It was in a different box all dog eared and old looking and the manufacturer and type was totally wrong. I thought about it for a second and thought what are these guys trying to pull but didn't have the time to get into it as I was stuck for my car so I decided that I would say nothing, paid the bill and left. Gave a bad feeling that I had been ripped off, so I will not go back there again. I want to be clear I am not accusing them of anything, but to me it just didn't feel right. On the other hand the work they did seems to be done OK as the car is still running.

Frank D

Had both an engine oil and transmission fluid change for a little less than $300 which I think is very good value...it was a special advertised in Peace Arch news. Another garage in the vicinity also advertise specials but in the past left messages which were never returned! White Rock automotive are right on the ball getting back to you but usually Alex picks up the phone right away. Alex the front end person is great. She kept me informed and the vehicle was ready within 4 hours. My second time going there. I think it's great value and hope they continue to provide reasonably priced work. I particularly like there's not the usual call telling you you need extra things done etc etc.

Liezel Banquilay

Left my car over night thinking thet can fix it, but it get worse because my car won't revrerse and the person I talked to said it was not reversing qhen it get there. If it wasn't reversing how can I back up on a parallel parking and to take my car to their shop. Regret that we been going to this shop. We paid extra for nothing or for getting my car worse. I really want to give them zero rate.

Diane Roger

Have used White RockAuto for a number of years whenever I've had emergencies I go to them they solve the problem they diagnose the issue provide a price and the repair is Timely they have never let me down and I am really appreciative of all the service that they have provided for me Diane

Brian Brownridge

I noticed a discount coupon in our local paper for an oil and filter change. I made an appointment and was advised it would take about 1 hour. The staff we're very friendly and very well organized for my safety in regard to covid regulations . Technician George worked on my car and I was very pleased that he also checked over my brakes, tires, lights, fluids, various belts, steering and suspension, and found them all to be in good condition. Good work George! Brian Brownridge, South Surrey/White Rock resident.

Sati Sran

Amazing & friendly service

Navi Gill

I highly recommend you guys to go this place great service. Staffs very friendly. ????

don demir

I got my flat tire fixed in under 10 minutes!

Colleen little

They kept my car for 8 days. Dropped it off on a Monday night. Told they would look at it Tuesday. I called Tuesday afternoon, they didn't. Ok, Wednesday for sure. Nope. Didn't look at it Wedbesday. Finally looked at it Thursday. Told ne what's wrong, but I had already told them what I needed. Will be ready Friday. Great. Didn't gear back. I called Friday pm, nope won't be ready till Monday. Reminded them it was a long weekend, so Tuesday they said. Ok great. I called Tuesday at lunch time, nope, won't be ready till Wednesday. Is this normal??? Then when they told me it was ready, they said I needed new windshield bumper blades, which I knew, and have at home to put on. Said they could do it for 10 dollars a blade. Like seriously? I just spent 1400 to get my car fixed, and you couldn't just put some wiper blades on out of courtesy and for good business? Won't be going back.

Shin Lu

Good recommend local shop, had a brake squeal went to couple shops they all wanted to replace pads and rotors, i went on a road test with one of the techs, and they knew right away how to fix the problem, it only cost me $62 to fix my squeal, saved loads of money thanks white rock auto

Ashran Shankar

My son wanted to buy a vehicle but needed to get an inspection done before going ahead with the purchase. Not only did White Rock Automotive managed to fit us in a hurry. But they managed to find an issue with the vehicle that would have cost us $$$. If we had gone ahead with the purchase. They were very efficient, professional and polite. Needless to say we did not purchase the car. I would recommend them for their great service!

Karman Sohi

This a great place to bring your vehicle. You can expect great service and it to be done in a timely and professional manner. My tire needed to be replaced asap and they were able to get it done within a few hours. Would definitely recommend this shop to anyone looking for great service and professional work.

Nathan Kerby

Friendly and quick service! Thanks

Harry Sran

The owner, Harvey, is highly knowledgeable and professional when it comes to dealing with clients and maintenance problems with their vehicles.

Anu Sandhu

Excellent team with great professionalism. I’m certainly not someone who is too sure about cars so it’s a constant worry that I may be overcharged or misled. However, Mr Sidhu and his team were great at educating myself on the faults. The repair service was both timely & outstanding. Highly recommend!

Chris Linch

Called this place for an estimate there price was fair, other places wouldn’t even give me a price for the job I needed to get done. Will recommend this place to others forsure

Gurdial Singh

Very knowledgeable, thorough, precise and well organized! Friendly in communicating to me what was needed and explanations.Prompt arrival, extremely fast service, able to answer all my questions about what was done and if anything else was needed.Best customer service.

P S

Harvey and team provide an excellent and timely customer service! They are knowledgeable and experienced. Thanks guys!

Vitaliy Kalinin

Reliable service. Fixed leak oil plug. Happy now.

Gurman Brar

Fast and easy is there more to say, they take your car in for simple oil change etc and at end when thats done will recommend any other future work without pressure of you getting it done by them. Shows a lot of care for customer safety and of there work.

Nancy Merrifield

Awesome. Friendly. Knowledgeable.

Keith Banf

Highly recommended to use this shop, I use to go to another local shop and they would always try and upsell me things I don’t need, white rock auto did my services, told me exactly what i need and left the decision on me. No force no scaring me really appreciate the professional service I got here.

Sinclair Strand

After being told from a different shop that I needed to replace my entire AC unit, I reached out to WR auto for a second opinion. They got me in quickly and confirmed that my AC just needed a recharge! They had my car fixed quickly and saved me at least $800 on a service I didn’t actually need. I was very impressed, I will definitely return!

Arlene Long

Thank you Alex and mechanics for your good work on my car in the last few months. Very professional and efficient in diagnosing problems and getting my car fixed. I’m glad I found you and will continue to use you in the future.

Patricia Hopkins

I sent an email Sunday night explaining my issue and received a reply right away! Who even does that these days?!? I was able to bring my car in Monday morning to have my issue looked at (car was overheating). They looked the car over and thankfully there was nothing wrong. Harvey, thank you for replying on a Sunday night and getting me in on such short notice and Alex, thank you for the amazing customer service. Please extend my thank you to the techs who worked on my car. These guys service our work vehicles (Sunnyside Self Storage) and now they’ll be servicing my personal vehicle too ♥️

Ryan Cull

5 star service from Whiterock Auto, Harvey and his staff is very professional and successful, the tech Gurman that worked on my truck did my repairs in such a professional way, very happy with the service here!!!!

Brenda Keturakis

Great service. I have been there twice now. Helpful and knowledgeable.

Jon Jensen

Good honest local shop, I phoned around town to get specific job for my daily car, this place had the best price and Alex really helped me make a good decision on my repairs. Definitely recommend this place.

Bradley K

Awesome place, really friendly I was here out of town and my car over heated about a month ago. no shops in the area would even look at my car but when I came across white rock auto they fit me in their busy schedule and told me what was going on with my car. I had to leave it overnight to get it repaired because my parts had to be ordered, but they helped me to the best of their ability to get me on the road ASAP

Marion Stengl

Took my 1992 Volkswagen Camper in for front brake replacement. It was done very quickly and the staff was very pleasant to deal with. Have been bringing my vehicles to them for years now. I recommend this shop!

Paige Thibodeau

They kept hanging up on me.

jakie norland

got my car serviced here honest and easy going

Denise Wells

Very helpful. Did great work.

Steve Hepp

Best customer service, they always quote you first if any extra work is needed. Harvey and his staff at Whiterock auto is very honest and knowledgeable

Lesley Skinner

Excellent service. Very professional and friendly. I definitely trust their work.

Mirlin Porter

Have used them several times for oil changes. The work has always been performed in a timely fashion. Their workmanship & reasonable pricing keeps me coming back.

Kulwinder singh

I got my 2016 bmw front brakes done by them excellent service. Was so happy brought in my 2018 ram for full service, there service is up to dealership standards.

john hibbs

Great place to get your car serviced, got my fuel pump put in last week, staff was friendly and honest

tom wilson

Great place, got my brakes for my honda, good turn around time and saved me money!!

tracy m

I was recommended by a friend to get my car repaired at white rock auto. The staff was super friendly and they explained to me step by step on how my car is getting repaired. Highly recommend this place!!

Gordon Driedger

White Rock Automotive Services performed Provincial Inspections and replaced the windshields on both of our vehicles. They did a great job! We appreciated the company's ability to conduct the inspections and the windshield replacements in a timely manner. It has been several months since the windshields were replaced and we have had no issues whatsoever. Highly recommend them.

dashcam man

Great customer service, this shop is honest and reliable. We need more shops like this around thats forsure..

Jason Liberty

Saw a coupon in the paper so I decided to try them out, staff if very knowledgeable and easy going, my car needed some repairs and they gave me a quote, I called around other shops and this quote was the best one

Jeff Patterson

Awesome place for advice, called to get some info on my car and they helped me over the phone even tho I’ve never been there

Pamela Johnson

Fast friendly service. Thay booked me in right away as I was going to travel even though they were booked a week in advance. I would reccomend this place.

Gary Gill

Harvey is great. I’ve been going here for the last year and he is always providing me the best service. Would definitely recommend!

Drew Kennett

Very professional and friendly staff. Let me know nothing needed to be done be on car besides oil change which shows their honesty and integrity. Would definitely recommend this business.

vadym boyev

Do not recommend. Brought my car to the workshop to diagnose and fix the suspension rattling noice. Got the call from the owner later who told me that they need to replace both front sway bar links. The quote for the whole job including diagnostic and replacement was $616.This price included the price for the both links $414!!!( The owner said that it was the price for the medium grade parts) At that time I didn't know what the sway bar link was. I thought it was something major and therefore pricy. So I agreed to pay. Later on I checked the price at Canadian Tire and Lordco. They quoted the medium grade certified links at $107 and $109 accordingly. Also I checked the price for the parts and the job at the next door automotive service and got a quote for the parts at $164 with total price for the job at $318, not $616!!. The links were overpriced at least by $250!! I brought this info to the Whiterock Automotive owner's attention and asked him to install the reasonable priced parts on my car. However he refused because "he could not return the parts already installed". I have a strong feeling that this workshop makes money on spare parts big time.

Tim Fraser

Always a pleasure to take my vehicle here where I know I will be treated well, and get top notch honest service.

Tom Long

Best place for opinions, always directs you in the right direction been coming here for years and crew at white rock auto is always helpful

Ravi Toor

Excellent and timely customer service! Knowledgeable and certified staff. Will use this shop moving forward and recommend to others.

Steve Silverton

Great work & great price

Jared Roe

Very knowledgeable staff, diagnosed and fixed my car problems quickly and affordably. Would recommend

joe novak

White Rock Auto has always treated me with respect. Very professional, friendly, & service done right as expected. My son has always taken his 4 vehic he has owned through the years & never had a problem with there service.He recommended me too have my car serviced there. So glad I did. Great job White Rock Auto Thank you ????????????

Vikraant Sandhu

One of the best places to come for reliable service, they don’t up-charge you and will have the job done quick and well.

Steve Kher

Nice easy going staff, Harvey and his team are awesome and there prices and services is best in the area

Flora Ward

Excellent service , would highly recommend thank you

Laurisa Andre

Friendly and reliable service. I always know I'm leaving my vehicle in good hands with the team at White Rock Automotive.

john anderson

Best place to get your car serviced. Fair prices and always gets done on time

S T

Excellent service fast and efficient

A

This shop has the worst customer service i have ever experienced. I brought my car in for servicing because it smelled like there was a gas leak. A day after they “fixed” it, it broke down (which is has never done before). After bringing it back for them to review they said everything was fine. The next day it started sputtering like the engine was going to fail and the smell of gas began to fill my car so much (with my kids inside) that we all started to choke and had to roll the windows down till we could get somewhere safe to pull over. The car had fuel pouring out of it you could see it all Over the road and dripping from underneath the car. After it was towed to the shop and repaired I was told I would have to figure out how to get the car, when it was back there because of their error. No apology for putting my children and me at risk. No effort to make up for the extreme inconvenience of being stranded without a car, two children and no ability to pick the car up. The lack of ownership of their mistakes is unbelievable and I would never recommend anyone get their car serviced there.

Chris AZ

Harvey is the best! Fantastic customer service and super friendly. I'm very satisfied with the service here. They answered all my questions, positive attitude, polite and they made sure I was totally satisfied.Highly recommend them.

Mary Walters

This place is great...only been twice and they are very thorough and honest. A lot easier than the dealership I was dealing with after I purchased my vehicle. Will keep going back.

Randy Gill

Super happy with my service, I had another shop in the area quote me with repairs but it seemed kind of high, took it to white rock auto without telling them I came from another shop, they quoted me the exact same repairs, similar costs, but showed me where I can save money on certain parts. Very knowledgeable and professional staff!!!!!

Keith Bramhilll

Friendly people and good service. They dont over charge for things that dont require repair. Honest.

Ed Welters

Have used White Rock Automotive for both of our vehicles and have been very happy with the work that they’ve done. Reliable service and always done as quoted. Will definitely use them again and would gladly recommend them.

south paw

Damage our car and refused to take responsablity

Bob Rogers

Well mannered and efficient Service . Great follow up.

Gabriel Lechner

Excellent, reliable mechanics that have kept me going for over 3 years with maintenance and repairs. I highly recommend their services!

Gagandeep Singh

Poor customer service

Curtis Taylor

Great service and fair prices. Very nice people

Gail Ross

They were great…got me in within 2 days to fix ac and did it on a holiday. They were efficient and very pleasant to work with! I will definitely use them again!

Kelly Corndog

White rock automotive has the best staff, I called couple weeks ago to get a tire quote, they were so professional and there prices were the best, I will definitely go back once i start driving again.

Bethany Estiverne

My vehicle needed a lot work, they were able to start working on it right away. The work was done well and one time. The year warrentee on the work gives me extra piece of mind. Bonus, the office staff was really responsive and sent me text updates throughout the process.