Reviews of Regency Lexus Vancouver Sales (Car Concessionaire)

Morgan Ledwon

I recently bought a used vehicle here for a great price. The vehicle was in really nice shape and very clean when I went to see it. Shane was very kind and helpful showing me the vehicle and guiding me around the area during the test drive. The other employees that I interacted with here were all kind as well. Would recommend.

Mangesh

I bought my car(NX300) a month ago, but decided to hold on the review because from past experiences, there are some issues that crop up within a month and the experience doesnt stay the same. We had approached the other 2 Lexus dealerships and 1) They didnt feel welcoming, more interested in a quick sale 2) Terrible trade-in value 3) Felt out of place/talked down. And thats where we came to Regency and I worked with Kennard for a tradein. He was very warm, knowledgable and willing to listen and walk through the car. He gave me a great tradein value and also found me the car in the color combination I was looking for (chip shortage n all).Test ride was great and we were advised to take a long one, especially due to my wife's back issues to see if it suits us. We loved the car and the dealing to finalize the car was a breeze! The car arrived few days later and we took the delivery. A few days later I noticed that my old car's loan wasnt settled yet, so I had to chase them a few times, unsuccessfully so. Finally I reached out to the GM (Andrew) who sorted it out. Would have been a truly 5-star experience if I hadnt had to worry about my payout being missed on the old car, but mistakes happen. Anyways, that got all sorted out. Kennard was available before and after the car delivery for any questions and issues I had...I had a squeaky wiper and he promptly arranged to me to come in the store and had it fixed. I must admit it does feel like the quality of service is good and they care about their customer. I had my car serviced too (1600km one) and they addressed all my issues (had a bit of a rattle), cleaned it throughly and gave me a first visit gift :). I will drop a separate review for the service dept, but I have read horrible service experiences across other places in the past, and I dread of being at the receiving end of one. So far so good, and I hope to stick with Lexus and Regency. NX300 is a great compact SUV and we just did a 1400km round trip in BC...few noticeable differences to other cars I had 1) Doesnt feel exhausted 2) Back doesnt hurt 3) Steering has some level of smoothness that makes it so easy and fun to drive 4) Enough power to confidently cruise and pass-thru. I had to share this because its hard to tell all this in a test-ride :) My only gripe with Lexus is the super noisy Yokohama tires...wish I had the Michellin one's. Cant figure out the logic behind using a sub-standard tire for a great vehicle after charging a premium! I will have to shell out money to have them replaced by Michellin soon. Thank you Regency Lexus for the great service....Thank you Kennard, Andrew and Raymond.

Peterson Young

Shane completely changed my negative connotation of car salesmen. The first time I met Shane, he was candid, honest, and was willing to have my family and I go in another day and potentially purchase the car through another sales. This …

Adrie Lolong

Excellent service, easy to access from chatting to appointment until delivery of the Car. Friendly, outstanding communications, easy to get in touch, A positive attitude. Thank you so much Shane.

Helene Childs

Fantastic service!! Mario and his team (especially Angela, Jackie and Rum) we so so incredibly helpful, and all of them went above and beyond to help me out. They all worked so well together as a team and made me feel so well taken care of, …

Ash Matheson

After a very lackluster experience at the OpenRoad Lexus in Port Moody, it was a very pleasant surprise to get a fantastic experience here. We're a ways off from purchasing our next vehicle, but even still, we were treated very well during our window shopping visit. I look forward to our next visit at the end of 2019!

B ergs

Very pleased with the overall service and knowledge I recieved at Regency Lexus. Staff was pleasant and patient. A shout out to Shane Gelhede, who made the experience of purchasing my new ride smooth, stressless and hooked me with a great deal. His attention to detail showed me he had my best interest in mind; not to mention, my family. He also went out of his way to check back on me and see if I was satisfied with my purchase. Would definitely recommend both the brand and service for your next purchase!

Wes Ho

My lease was up for my current vehicle recently and my friend recommend me to look at Lexus again. Sales person Annie was absolutely fantastic to deal with, she walked me through a variety of models and eventually settled with the IS300. She was able to give me a the pros and cons with different models, and was very patient and thorough when I asked a lot of questions about them. Needless today, I am extremely satisfied with driving away with a new IS300 today, and I highly recommend anyone looking for Lexus to consider looking for Annie at Regency Lexus on Burrard!

Anthony Yu

This has to be the best Lexus dealership in Vancouver, the buying experience is nothing but awesome. Colin and Amy are both superstars at the dealership. Amy helped us with sales, giving us professional, unbiased, honest suggestions. Colin on the other hand, helped us during the delivery of our vehicle, thoroughly explaining the functionality of the car. Super in-depth, helpful and most importantly, friendly! Will be coming back for more cars in the near future and will only buy cars when Colin and Amy are there =)!

Henry Mak

Andrew Lee, Assistant General Manager, Regency Lexus, Vancouver: Thank you to you and your Lexus sales team for another perfect purchase experience. We are very pleased with the service and support we always received from Regency Lexus. The 2018 ls 500 is a beautiful car. We like it at our first sight. It is so technologically advance that it is a pleassure to drive. You have demonstrated your exceptional personal touch that will give Regency Lexus continue success. Also should add a special thanks to Mario Hernandez of Sales. We have purchased from Mario multiple times because we are impressed by his sincerity and dedication. We would and have recommended Mario to others interested in purchasing Lexus.

Nikhat Qureshi

We just attended "Feel the Wild" book launch event n absolutely loved the experience. Beautiful and gracious hosts, delicious food, friendly and courteous service. Got our signed copy too. Thank you!

Yenping Lin

I am glad I choose Regency Lexus the dealership to purchase my first Lexus. Derek was extremely helpful throughout the whole process. He was very professional and was able to stay on top of every detail and my concern, which made the overall purchase experience stress-free and pleasant. I highly recommend Derek! Go say hi to him next time you visit Regency Lexus!

Luke Y

Recently purchased a used Lexus IS from Regency Lexus. I was reached out by Chris Ting upon inquiry. Check on a few other IS' from other dealership and the service I received here at Regency, especially by Chris was like no other. Chris took care of everything and was not only extremely professional but polite, patient, and not pushy. Brought my father in too and he was surprised by Chris' professionalism as he had never been treated like that since buying multiple different cars from different dealerships. Give Chris Ting a shout if you're in the market for any Lexus, I doubt he'll disappoint. Overall, the whole process with the Regency Lexus team was smooth, finance manager Angela was very easy to work with and Colin helped me pair up my bluetooth and showed me how to work features on my vehicle.

Dmytro Kozhemiakin

Great place! Got my car here. Thanks to Frank and Chester for their job!

Holly L.

Thanks to Frank for helping us to choose my first car! I now enjoy driving to work everyday :D

Gerald Pwee

Incredibly rude and distasteful from Mr George Zhao. Details I asked Mr George about more details regarding the purchasing process as I'm new to BC. he curtly replied that as long as I have money, I can drive anything away. That was rather unhelpful and unbecoming of a highly recommended company like regency lexus. Hope it's a one off! Cheers.

Jessie Liu

Although we ended up purchasing a Lexus from a different dealership, we received outstanding service when we were at Regency. Andrew Ngo, the product advisor we were introduced to, really knows his stuff and he made us feel really welcome.

Ben F

10/10 for Regency Lexus, a beautiful showroom, knowledgeable helpful staff. Can recommend Amy Wu for her professionalism and attention to detail. All in all a great experience from start to finish.

zobair ali

I have no words to describe the amazing service I received from Derek Jeon, from the moment i spoke with him he was understanding, accommodating and translated my needs into an effective and practical suggestion. I love my new Lexus. Thank you Derek. All the best

Simon Chen

Being joined Toyota family for 25 years ,This is not what top reliable car brands should do. This brand new rx450h is the second Lexus we have had and a Christmas gift for my wife and got it on Christmas Eve yay! Happy! Paid for the PDI pre-delivery inspection, I think over $1500, found the towing hitch had no power, the next day is Christmas and all plans cancelled, oh no! Disappointed! Called Regency no one was on duty and no messages were returned. Finally got it fixed on Jan 7th and was told if no power "AGAIN" they would replace it with a new towing hitch! NO! So disappointed! The new car only had 323km on it, which was basically driven from the Regency showroom to my home in Mission and then to the Regency service. I asked if there was any credit I can use and get one time free oil change (not maintenance)at regency only in this case I have to drive another 200 km round trip from Mission to Vancouver for 4 hours to use this free oil change. Also got an email from Regency saying if I get the survey from Lexus to contact them before I fill the survey (I guess that's the way Lexus gets high rate). And my question is can I get my per_delivery inspection fee back? Regency has to pay my cost ! And if anyone see my post please don't buy car at this dealer find other Lexus dealer would be the best choice!

Ivan Jonathan

My wife and I bought a NX at this dealership. We were very satisfied with the service of the Salesman 'Christopher Ming'. He is very highly recommended if you are looking for a Lexus! Nice man, not pushy, very generous...! See Chris!!! Have a great one!

Henry Lio

Definitely recommend this dealership to anyone who is looking to purchasing a Lexus. Friendly and helpful staffs. We have been to other dealership and this one stands out the most. Not only they put your requirements into consideration, they will provide recommendations based on your requirements to ensure the vehicle you are purchasing is tailored to your needs. Superb.

Sheep Creek

Lets start with the website. Sales staff are listed with photo's, I chose the son of a father and son team. Shane was prompt , polite and informative in his online communication. We live outside of the Vancouver area and wanted to avoid using public transportation due to the Covid cloud. Shane went out of his way to meet with me and my wife in North Langley at an Autoplan agent to seal the deal. Shane was well prepared and in our opinion represented Regency Lexus as a professional. Thank you, Shane. Doug and Karen

Ryan Aung

I had a great experience at this Lexus dealership. The staff were wonderful and professional. Jesse is a product adviser who has made me feel comfortable and happy with my first hybrid car purchase. Linh is a very friendly financial services manager who made my purchase as smooth as possible. I would recommend this dealership for those who are looking to buy Lexus, which is well known for long term reliability, quality and comfort.

japjit pawar

Chris Ting is the best Sales Associate. He is very kind and treated us like family. He got me the best deal and made my day. Chris Ting put good effort and gave the best service. He welcomed us to the Lexus family and made our bond more stronger with the brand.

Whitney Bee

The service that my other half and I had received from Regency Lexus was refreshing and efficient. Simon Lian was straight forward with payment and numbers. I had previously already owned three Lexus vehicles in the past so I didn’t care much about the features of the vehicle or test driving. Simon provided us with the figures over text and didn’t try any bait and switch tactics when we arrived at Regency Lexus. We agreed to the payment that we had negotiated and picked up the vehicle today. Thank you Simon and the finance team (Angela/David) for such a smooth process! ????

James

I recently purchased the new 2021 IS 350 AWD F Sport at Regency Lexus and couldn't be happier! My sales associate, Shane Gelhede, made the experience rather easy. There was no pressure to buy and the transparency to all the questions I had were much appreciated. I will definitely be revisiting Shane and the Regency team when I decide to purchase a larger vehicle in the future.

D Y

Highly recommend! The team were amazing, especially George from sales and Raymond from service. George made Our sale process easy and stress free. Raymons is always very patient and highly professional. Very excited to work with a team that cares so much about their customers.

Nigel Thomas

Took my 2020es350 there yesterday to install dash I met with Danny Chen assistant service manager who was very polite well spoken listen carefully to what was looking for then suggested the product work best for my car he even made sure gave opportunity to choose where want to place my dash cam this kind of service is just world class I strongly recommend if got anything dealing with your Lexus car Danny your guy I also want take moment to shout to the tec person who installed the cam Edmond great job guys congratulations ???? continue to fly the regency Lexus name high am happy and please with mr Chen professional attitude towards customer's remember folks if ever go to regency ask for Danny Chen he your guy ????????????????????thank you Danny Chen thank regency Lexus Nigel thomas Proud owner of 2020 ES350 F sport????

Ken Cen

Process of purchasing a car was made to be super easy by Amy Wu. She was extremely organized and provided amazing service! Recommending her to others when buying their Lexus.

albert wiebe

As a new customer too Regency Lexus Evans Avenue location.. I want too give 5 Star service recognition too Mr.Adam Lang & Mr William Leung. I've visited this location twice & the service & personal care is outstanding ,they stepped up and made sure I was able too make my next appointment.My car was well taken care of & I felt they were Sincerely there because they Love their Work & the customers they serve . Thanks too Regency Lexus for having such an amazing staff that represents your company in Good Light ,because of their detail in Service Care. Thank you Albert Wiebe

bruce viaje

My wife purchased a car through Lexus regency on Burrard. We met with George the sales man. Have to say, he made the whole sales process very comfortable. He gave us the best possible deal, and worked really hard to make sure we were happy. Lynn was the business manager and her expertise advise was awesome. Thanks Lexus.

Thiago Nogueira

This was my experience... Problem #1 - Salesperson gave me and my wife the keys to test drive the car, after driving it I made the decision I was going to buy it so I started discussing payment options and during this time I asked the salesperson multiple times if the car that we were negotiating was identical(feature wise) to the one I test drove, and multiple times he confirmed it was. To my surprise, after actually signing the papers and driving the car home, it did not have the same features as in the one I drove. I called the salesperson and was told that the car I purchased was "package one" and the one I drove was "package two". If I wanted "package two" it would cost me about 10-15% more. I'm aware that dealerships usually give you a more fully featured car to test drive so that you can get the best experience and entice you to buy it, that's why when I was negotiating I made sure to ask multiple times if the car was identical. Honestly, I'm very disappointed and my 1st time Lexus owner experience is ruined. Problem #2 - After I was given the keys to my car I had no help to finish setting up my car, I had to call them to actually get some support to understand how to get things done. I won't be coming back for any business in this place. I hope this serves as an alert to people out there... don't trust just in the words of the salesperson, make sure you go into detail when looking at what you're getting. I learned my lesson the hard way, don't do the same.

Mohammad Alyousef

I just bought Lexus ES 250 and it’s an amazing car. Workers are so polite and respectful. Thanks to Shane who gave me a great deal.

Gary Hehar

I purchased a pre-owned vehicle from Regency Lexus and specifically, Shane, earlier this week. It was a smooth and pleasant experience from beginning to end. Shane reached out when I put in an online inquiry and right from the first …

Jay Song

I had lots of research on cars and compared the costs about financing/leasing and a used/new car, visited many different dealers like Toyota, Benz, Audi, BMW, Kia, pre-owned car stores and so on. I couldn't be convinced with the quality of their cars, and I couldn't trust what the dealers told me. Many dealers were pushing me so hard to buy unwanted options and didn't answer my questions properly. However, I have visited this store more than TWICE, and talked to the same dealer TWICE, because his trustful advice and kindness could not be compared to others dealers. I was impressed by his great passion in loving cars and extraordinary services. His response was very quick and he was very polite. I could trust him more than a Lexus advisor, as a friend. His name is Mr. Andrew Ngo. I bought a used ES350 from him. I'm very satisfied by not only having the right car for myself, but also knowing a reliable person. I'm sure that I will come back this store and meet him again in the future. For the last thing, if he says he promises, he WILL keep the promises. Thank you very much.

prateek singh

I had gone there to buy Lexus and there was one sales guy Shane, lookout for him everytime you go to regency lexus. He is very professional and very helpful, helped me in getting the car and best ever customer service in lexus dealership...

Camila Faccipieri

Shane is an amazing person and all the time he is very responsive and helpful. Also, he is super dedicated for his customers. Thank you for being awesome!

W R

Fantastic Customer Service! I had recently bought a Lexus LX from another dealership and called this dealership to ask questions about it. I was lucky enough to speak with Andrew Ngo, who despite not purchasing the vehicle from them was incredibly helpful with answering all of my questions. Very knowledgably, would definitely recommend this dealership and Andrew specifically!

Laura McCollom

After an unexpected car accident I found myself in the market for a new car. Having always wanted a Lexus I quickly gravitated to that make. After reaching out to several dealerships I quickly found myself making the decision to travel off the island and to Vancouver so that I could deal with Shane Gelhede. From my first contact with him he set himself apart from all of his competitors. Being in sales myself I have a pretty good radar for genuine and this guy could not be more so. He’s a hustler for sure. You’ll get what you ask him for near immediately but he will never try to hard sell you and will always listen to you and put your interests above his own. I have great respect for that and would encourage anyone in the market for a Lexus to go see him immediately. Now, because I’m honest I have to also tell you he was the only good experience I had with this dealership. The finance guy first tried to hard sell me on the maintenance packages then told me it would be my own fault when I regretted not getting them one day. Hey pal, no means no. Respect the consumer and move on. The insurance lady straight up lied and told me the replacement cost insurance through ICBC would be at least twice as much as the private policy she was pushing on me. Turned out it was half as much as the private policy. Make them look up the price of both before deciding. Enough about the negative parts of my experience though. That wasn’t why I wanted to do this review. I appreciated Shane’s approach so much I hope he stays true to that method of sales because a good salesman knows when you put the consumer first everyone wins. Go see Shane at Regency Lexus. You’ll be glad you did. P.S LOVING my Lexus!! Thanks Shane!!

Morgan Perez-Rubio

I’ve owned a lot of cars in my years but this was by far the best experience! I knew exactly what I wanted as a new family vehicle and with limited pre-owned luxury inventory out there right now these guys had the best quality money could buy! Scored a basically new LR4 fully loaded super low km for a killer price. Kennard Wong was my sales guy and this dude is the best! Communication was excellent, super professional and I literally had the car delivered to my driveway 24 hours after I left the dealership! He even brought my kids gifts! Doesn’t get much better than that! Buying a car usually sucks but not with these guys! If your on the hunt for a new ride I highly recommend you check out Regency Lexus and ask for Kennard he’s the man!!

Bonny Northcott

I have dealt with the Regency Lexus Showroom since I purchased my 2nd Lexus in 2016. It was time for an upgrade so I returned to see Mario Hernandez, the most wonderful Product Advisor. He assisted me in finding a newer Lexus to Lease. He was fair and truly cared that I was happy with my new purchase. I would recommend If you are looking for something new of maybe not so new, stop by and Visit Mario. Bonny

Vivian Gan

I am very satisfied with shop experience with my sales rep Annie Mai, she is giving professional advice and understanding my needs. I am definitely recommend you to see her if you want to shop for Lexus!

Vincent Tam

I went to different Lexus dealership(port moody and Richmond) Regency Lexus was provided me the best experience, I bought UX from this dealer. My salesman Chris are very professional and friendly, he was the best car salesman I have ever worked with. Colin(Delivery Specialist) is very knowledgeable about the Lexus, he was provided me the best experience as well.

Bobby Keomany

The service that I received from Regency Lexus was outstanding. All the staff I interacted with were very friendly and professional. They made the whole experience seamless and met all our needs.

Jon Lew

I have just purchased an RX350 from Regency Lexus. My salesperson was Howard Huang. I found him to be very personable and professional. He provided me with clear and concise information to all my questions. Indeed, all of the staff I spoke with were polite and professional. I highly recommend using this dealership if you plan on purchasing a new or used Lexus.

Genevieve Ke

Very great experience here and I finally got my fav car! Annie at this site is so helpful and patient. Highly recommend Lexus, great car and fair value:))

Leonard Louie

Byron is a professional! Amazing hassle-free car buying experience! He listened to our needs/wants and found the perfect car to fit the requirements. He greeted us warmly and offered us complimentary beverages. He made sure that we test drove all the vehicles that had piqued our interest so that we knew how each one felt which helped our decision making much easier. Paperwork took some time, as it always does, but even that experience was relatively painless. Before delivery, Byron had the car completely detailed and had any noticeable imperfections taken care of so when we came to pick it up it literally sparkled! Overall, a great experience in a gorgeous showroom with clean client amenities and helpful, professional sales agents like Byron. Be sure to make a point of making an appointmet with him if you are thinking of buying a Lexus.

Jeffrey Dai

My sales advisor was Frank and the entire sales process was smooth and pleasant. He was a pleasure to deal with and I would recommend anyone who is looking for their next car to find him.

Russel Silao

I had a great purchase experience at Regency Lexus. The Sales Advisor, Frank Qian, was very patient and delightful through the whole process. This is my first car and Frank made it simple and pleasant. He made sure that I was making the decision all the way while also providing his own feedback. I did not have any buyer's remorse even though purchasing an expensive car is often an emotional challenge. If I were to buy another Lexus in the future, my first choice would be Regency Lexus all over again because they make you feel valued and a part of a bigger family.

Jonny Y

Great experience! Bought the LX here from Alberta yet the process is smooth and handled flawlessly. Dealt with Amy (sales) & Chester (finance). Highly recommended and definitely a lexus dealer to go to!

L Morgan

Some of the best customer service I've seen at a dealership, Frank at Regency Lexus followed up with me on every concern or question, outstanding customer service. Now we just need Regency Lexus to have a location on the other side of the Port Mann Bridge and life would be perfect! Thanks Frank,

Irene S

As time progressed and future goals have changed the time was near where we had to upgrade our Lexus IS250. We began our search online for our dream SUV. Countless hours of browsing through the same old ad's on dealer websites and that uncomfortable feeling that you get at dicey car lots, perhaps the excitement of finding our perfect vehicle had almost came to an END...........until we met a gentleman named Chris Ting at Regency Lexus on Burrard. From the moment we walked into the high end (but not daunting) dealership, my husband and I were "Wowed" from the customer service to the incredible vehicles that were up front and centre. Each meticulously maintained, groomed and of showroom perfection. Long story short, Chris had exceptional-no pressure demeanour and made our car purchase comfortable. Not to mention the dealership had delicious gourmet coffee and tea. The sun was shining and we drove off the lot in utter excitement and all within a very reasonable amount of time. We will never go to another dealership other than Regency Lexus. Today was a success. Thanks again to the whole Regency Crew on Burrard. Our dream is now a reality!! Thanks again Chris and good job!! Your informative and relaxed personality helped us make this experience very rewarding. We will gladly send repeat business your way!!! PS Grandma loved the new wheels too :)

Tracy LV

The best Lexus dealer in Vancouver. Good pricing, good sales, and good customer service. They also have very useful gifts for buyer. Strong recommend to pick Regency Lexus.

Jack Madrid

I had another experience customer experience at Lexus Regency when I picked up my new RX-350 today. Colin, Eric and Chester were knowledgeable, helpful and efficient!

vivien zheng

I bought a Cadillac from this dealer. Sales Rep Mario and the sales manager Ken are amazing person to work with. They do their best for everything before the sale, during the sales and most importantly after the sale. It is a blessing for every consumer because we are able to work with people from car industry has such great level of integrity. Thank you very much Mario and Ken for your AWESOME services. You are the only professionals from car industry that gives me worry free purchase experience so far!

Shelley Koorbatoff

I am thrilled with my new Lexus UX Hybrid. Chris Ting gave me a smoking deal and has quickly followed up on all my questions since I drove off the lot. He’s definitely the real deal when it comes to treating customer right. The SUV is a dream. I regularly get over 50mpg and spend only $27usd to fill up. If you want one see Chris.

Alycia Butler

I really wanted to say thank you to Andrew Ngo for his kindness, great service and most importantly honesty in helping me with my most recent vehicle lease. I would highly recommend him to anyone needing a new vehicle.

Sunny Wong

Superb, friendly and professional service provided to Regency Lexus' staff. I'd like to extend my thanks to Andrew, Linh and Colin throughout the transaction and for following up afterwards.

Nate Kewin

I was impressed and pleased with George Zhao's level of service and knowledge of product. He was responsive and willing to work with my schedule to show and complete a sale before the car was prepped for showings. I recommend contacting him if you're interested in buying from Regency Lexus. Great service.

Lillian Yau

Recently bought my first Lexus from Regency Lexus and I love it!!! Special thanks to Byron and David for the best customer service. The whole purchasing process was smooth. I highly recommend Byron for anyone who want to purchase a Lexus, he is extremely helpful and professional!

Sophia Politis

My experience at Recency Lexus was amazing from the start . I would recommend Shane he was an amazing product advisor that was supportive in helping me find my dream car . All the staff were knowledgeable and helpful . This dealership was the most efficient and Shane was dedicated and answered all my questions and concerns. Fabulous experience would highly recommended Regency Lexus .

Nathan Ng

Just bought a used NX200t from Chris Ting at Regency Lexus. Amazing customer service. Overall, everything was smooth and awesome. If you are looking to buy a car and want to feel like you are taken care of, then I would recommend buying a car from this dealership!

Sara Pou

My experience at Regency Lexus was great! David assisted me with what I needed in a very courteous manner. Helpful and pleasant, great service altogether!

Jimmy C

I recently went into the showroom to test drive an IS300. Kennard, my product advisor, was super welcoming and warm. Gave a thorough walk around of the car and had extensive knowledge on the vehicle. Very helpful and understanding!

Robert Kim

Just purchased my first car from this dealership and they deserve 6 out of 5 stars. The whole team was very professional, efficient, and just pleasant to deal with. My sales advisor, Derek, was especially amazing. He not only met my very high expectations but also saved me a lot of time. He kept me in the loop through out the whole process and I was able to drive out with the car I wanted shortly after. I don't usually leave reviews online but I honestly believe that this dealership and Derek deserve recognitions for their professionalism. If Lexus is in your shortlist, you should visit this dealership.

Nazir Habib

I have been getting my cars serviced at Regency Lexus in Vancouver for 13 years now and the service has always been so amazing! I also recently purchased a new Lexus and had great service with the entire purchasing process, from the General Manager, Andrew Lee, who helped get the process started, all the way to across the board to the person who helped set up my radio before I drove the car out of the dealership! I have been a happy customer of Regency Lexus for several years, and have no doubt that I will continue to be a happy customer of this dealership for many years to come.

Davey McLaren

Frank Qian sold me two UX250h, he is a very knowledgeable and friendly team member. Even after the sale he checked up on us and made sure we were happy in every way, no high pressure sales tactics. And then Andrew Lee, their team General Manager, always friendly as well, assisted with one of the UX heading to another province! All-in-all I would highly recommend working with Frank on your new Lexus. After almost 1600 kms, we are super happy with our purchase ! KUDOS !!

Nick

Well... what can I say they messed up .. not once but twice on the same sale. Still not delivered. Sales person is doing thier best... but the GM... no call no apology. Just hide behind the sales person. Unfortunately I have to recommend that you avoid this place. Seemed like a good start... but fail after. Edit So after talking to a couple of people, the GM stepped up and admitted of the error and apologized. While some things were not in thier control... but he acknowledged this was thier responsibility. Thanks for making things right !

June D

Can’t thank enough to Frank at Regency Lexus - got the best deal for my RX450H! Had purchased cars from BMW, Audi and another Lexus dealership before, Frank is hands down the best sales guy ever. Straight forward on what he can offer, knows extremely well about his products and services, and willing to fight for you for the best deal. If you ever consider to purchase a Lexus, defiantly get a quote from Frank at Regency Lexus.

Dan Soptereanu

My partner and I were shopping for a small SUV! We went to several dealerships to test drive a few and get more information! We were fortunate to be recommended to Frank who was simply amazing! Not only was he patient with us, but also knowledgeable, available and very prompt with answering our questions! Shopping for a car can be very stressful and requires a level of trust in the sales agent! Frank played a BIG part in our decision to go for a Lexus! We chose the UX250h, and we simply LOVE the car. Thank you, Frank for all your help and professionalism!

Jason Wong

Hands down the best place to buy a Lexus in Vancouver area. Shane and John are a dynamic duo that ensure your deal is transparent with no surprises due at signing. A smooth sales experience over text and they were able to give a great deal with help from Alvin, the sales manager who was understanding. Upon delivery, we had Colin the tech wiz who was able to assist my father with all the new features and install plates so we didn’t have to wait around for someone to show us and do it ourselves. Chester in finance was not pushy, but still showed us the ECP plans. This dealer has a lot of RX’s in stock and on display, and I highly recommend it over going to any Openroad or Dilawri dealer.

Syed Haider

I am a Calgary resident and I phoned into this dealership as I was trying to purchase a car for my wife, a 2008 G35X. On inquiry I got in touch with a gentleman Chris Ting. He was genuine straight forward, honest and we agreeed to a deal, before you know it I had booked my flight to Vancouver. Because I am from out of town, before flying in I checked into this dealership’s google review and was impressed as there’s been many people who left positive reviews about this guy. I was a little bit wary because I was picking up a +10yr old car and maybe I would not receive the Lexus luxury treatment. This was not the case. Chris Ting is a pro. Just like the previous comments below; Best car buying experience to date. I have leased two Lexus’s from Lexus of Edmonton. I will be calling Chris for my 3rd one. Thank you Chris for your professionalism your time and personable approach, you are definitely one of a kind!

DEED L

Amy Wu provide a wonderful customer experience. She is the most professional sales associate I have ever seen. Thank you Amy Wu and Regency Lexus for everything.

Jimmy Wong

I highly recommend to come to Regency Lexus instead of other Lexus dealerships. They definitely step it up when it comes to customer service, and getting you a good deal. I went to Michael to secure an excellent deal on my new 2020 Lexus UX250h! Colin was the person who helped me set up my Lexus upon delivery, and was very thorough when it comes to showing me the features.

xinhai lyu

The experience of visiting Regency Lexus is really good. Especially Shane. He is really professional, helpful and patience. The whole experience is great.

Jason L

We had a wonderful experience at Regency Lexus. Our product advisor Amy Wu and her team were extremely knowledgeable, detail oriented and professional in working diligently with my family and I, in making a smart, informed purchase of our new Lexus. In addition Amy went out of her to make sure we got the specific model we wanted even though they didn’t carry inventory for it within the dealership at the time. All in all would definitely recommend Regency Lexus to anyone in a heartbeat. Thanks Amy and Lara!

Fahd Kamal

Not only did I get a great deal on the car I bought here, I was also very well served by the salesman Chris Ting and the Financial advisor David. They were very courteous and valued my time and addressed all my concerns and questions. If I have to buy another car in the future, this is where I am going to start.

Darwin Raya

We just had a terrific experience at Regency Lexus thanks to Shane Gelhede our sales associate. We came in with a specific vehicle in mind to purchase and he accommodated our requests and worked with us to meet our financial needs as well. He went above and beyond to secure the sale and we were very pleased to give him our business! Staffs are very friendly and very accommodating. During these strange times it was really nice to know that Regency Lexus takes the comfort and safety of their employees and customers very seriously. We will gladly come back to them for all of our personal and business vehicle needs.

Patrick Yeung

After visited with other Lexus dealership, had a great experience at this dealership from the moment I stepped foot inside. I Felt very warm and welcomed. Special shoutout to Amy Wu at Regency Lexus. She has impressed my family and I with her professionalism and knowledge since our first visit, and she has done above and beyond ever since to make me feel like a valued customer. Every time when I have questions regarding my 2018 IS300 AWD, she's the first person I would go to, and she never disappoints. Talking to her doesn't feel like talking to customer service, but to a friend who genuinely cares. Of course, other staff I encountered at Regency Lexus are also great. I've never understood brand loyalty, but after coming back for a few times, the excellent services I've received here quickly changed my mind. If I need to purchase another vehicle, or my friends want my recommendation, Regency Lexus would definitely be my first choice. Thank you!! two thumbs up and ten out of ten!!!!

ashok dutta

Excellent service by sales man Frank He gave good service and resolved all issues.

Kenneth Lim

Picked up my second Lexus from Regency last weekend after my first lease was over and the service and professionalism was EXCELLENT as usual! …

Elaine Sha

I have purchased a UX hybrid with Shane (sales). He has been super helpful and responsive. Took initiative to set up a meeting with the technician (Colin) to introduce me features of the car in detail. Excellent customer service. I would recommend Shane if you are looking to get a Lexus.

Simon Wu

Shane Gelhede assisted me with the vehicle purchase at Regency Lexus recently. I would say this is one of my most enjoyable exchanges with the salesman at a dealership. Shane is very professional, knowledgeable about the product and great attention to detail. I would recommend Shane to any family members and colleagues without any hesitation.

I H

A great thank you to Annie Mai in helping in the purchase of my new vehicle. She was very friendly to deal with and even tho with lack of inventory due to Covid, she was able to locate the car and trim I wanted the most. I highly recommend Annie from Regency Lexus in assisting your next purchase!

Xiao Xie

Amy Wu was my sales. Regency Lexus is so lucky to have Amy. She has so much knowledge about cars. She not only gave the best deals, also treated me as one of the family members. Because I buying from different provinces, there are a lot questions about the insurance. She was always there to help whenever I had a question. She is either answer my question or one the way to help me find answer. She even remembered my birthday after one year buying a car from her. She also provided me the best after sales services. I will definitely refer her to all my friends and family. Go find Amy for lexus car, You will never regret.

CK

Six years ago, we purchased our first Lexus from Amy Wu at Regency Lexus and we were thrilled and impressed with the entire process in regards to pre and after sales services provided by her. We had decided to trade in our beloved six years old Lexus for a newer one and we engaged Amy for this task. She once again went beyond her duty and provided best in class package that suits our demanding requirements. She did everything professionally and efficiently. We have nothing but good words to say about Amy and we will gladly refer everyone I know to her like I did for the past 6 years. We highly recommend everyone to reach out to Amy Wu at Regency Lexus on Burrard if you are considering getting a new Lexus vehicle. Amy is efficient and highly professional in handling her customer’s queries and needs during the whole process from selecting a suitable vehicle to closing the deal. We have never seen someone who works so hard and passionate about her job and she truly works sincerely for her customers.

Shaune Thompson

What a fantastic experience yesterday at Regency Lexus! I'd been wanting another Mini Cooper but the thought of dealing with any dealership, especially any on Vancouver Island kept me away. My husband found our family the perfect used Mini at Regency Lexus in Vancouver but with our busy schedules and a young son we were confident we would have to miss work or spend hours waiting for the dealership to get organized and dot their "i's". Hesitant I reached out to George. George assured us that everything would be looked after remotely and when ready we could arrive and take our vehicle home within a few hours. That's exactly what happened. We arrived by float plane in the afternoon and returned to the island before dark with the new addition to our family. We are thrilled, the warm and welcoming customer care that we received was the best we'd ever experienced at a dealership. Thank you to George and to the amazing team for all their hard work and for making buying a car fun again. We would highly recommend Regency Lexus.

이현지christy

highly recommend dealing with Frank at Regency Lexus. Great service and very knowledgeable and extremely helpful, Delivered on their promise;; price and quality and most of all very patient(very important ???? )!! Thank you again all

Shamir

My car lease with Regency Lexus was ending soon and I was looking to get another lease. Byron Luu reached out to me a few times. From the moment I spoke with him, he was understanding, accommodating, and translated my needs into an effective and practical suggestion. I highly recommend Byron for anyone who wants to purchase a Lexus. He is extremely helpful and professional. I will be back in three years.

Eric Chen

I had a wonderful experience at Regency Lexus and I want to thank three people for it: Andrew, Colin, and Lara! Andrew was really honest and helpful. He offered exceptional advice to help me determine which model would best suit my needs. Colin is really informative and knowledgeable. He has demonstrated what good customer service should be. He told us everything we need to know about the new car and also secret functions that makes the car more enjoyable. Lastly, Lara was very patient and knowledgeable. She explained our credit reports to us and offered us professional advise on how to lower our payments. I would definitely work with them again if I get another Lexus.

Austin Chen

Great dealership with great service! I don't normally write reviews but I was so impressed that I had to share my experience. …

Robin Jones

Clean showroom, friendly informative not pushy staff. Covid protocols. Easy access, street parking.

Rannie Lin

It's been a very pleasant and satisfying experience at Regency Lexus! Big thanks to Amy Wu, who helped us land on a great deal and we now have our dream car!

Kevin Mak

Purchasing my car with Christopher Ting at the Regency Lexus was the best car buying experience to date. Chris was honest, easy to work with, friendly and highly professional. When I use to purchase cars, I was always skeptical of the sales person and worried that what they tell me over the phone to what I see in person is completely different. This was not the case at all. All information provided by Chris was never changed, honest sales person. This made the experience that much better. In addition to the efficient and professional attitude, he also follows up and checks in on us to see how we are doing just like a friend and would see if we needed anything. I highly recommend everyone to find Christopher at the Regency Lexus for the next car purchase.

leanne tai

Thanks to Kennard Wong for his excellent service In helping me purchase my first car. He was amazing beginning to end and went above and beyond to meet all my expectations. He has great knowledge in Lexus vehicle and answered everything I wanted to know! Overall, I am very happy with the car and the service I receive.

Huang James

Just bought a 2020 brand new NX300 fsport 2 from Regency Lexus. Thanks to Mario Hernandez, he treats my family just like his own. He thinks everything for us and tried his best to get the best price for brand new car and also our trade in(2010 RX350). And finance manager David Yang is very efficient for our paper work. Highly recommend Mario Hernandez if you are looking for new or used.

J Parhar

I have had such a pleasant experience with this dealership all thanks to Andrew. I recommend anyone and everyone to go see him. He is honest, efficient, kind and practical. He had ample opportunity to up sale me to features I did not require but he really took the time to understand me and only suggested what was required. I am most utterly thrilled and it was a pleasure to meet someone so wonderful..thank you Andrew!

S Lee

Professional experience from Regency Lexus staffs. My mother and I purchased our first Lexus there and the service we received was exceptional. Aside from the kindness of the Sales and Finance department. Colin the technology expert was very patient and knowledgeable in teaching us the car which helped us a lot! Overall we had a pleasant experience here.

R1ckon

Just got my NX from Regency Lexus, the sales named Annie is very responsible, thanks to her perfection explanations and being so helpful while searching for my car, so I had made my decision after trying out the car.

Tarek Haddad

The best dealer in BC And Mario Hernandez Is one of a kind. Honest upfront friendly and listens And fulfill my dreams Way to go Regency Lexus

joe m

Very shady and unethical. I was not told a pre owned car I was coming out to view was smoked in ... And I mean SMOKED in! So bad I had to change clothes when I got home. All the windows were open when I got there.. just disgusting. No warning and nothing in the ad. I drove for 1 hour to get there. No "sorry we totally scammed you" . What is wrong with these people. Stay away.

Parminder Rana

Bought a used car from here and thanks to Frank the process went smooth as butter. Very satisfied with my purchase as its my first time buying a car.

Pi Lou

A rare non intimidating Lexus agency where you are not rushed or constantly pushed by overzealous staff. Very attentive and knowledgeable salespeople, ready to help courteously. Special mention to Mario, a patient and understanding man, rather unassuming but quietly efficient and going to all lengths to accommodate your needs.I warmly recommend this agency to any luxury car prospective buyer.

Ken I

Annie was super attentive throughout the entire shopping experience. She demonstrated exceptional product knowledge and she explained different features and specifications to me. Thank you for going above and beyond to create an enjoyable shopping experience. She is very professional and makes sure that I, as a Lexus guest, is making an informed decision. Thank you for your help to make the entire process so easy!

Kelly Van

Really happy with the service here! We got a really good deal and our saleswoman Annie is an absolute sweetheart. She was really patient and did a really good job in assisting my family find the most suited car for us. Will be recommending this place to friends and family in the future!

Aldrin Avila

Kennard gave such a good experience with fantastic service and was very professional! Everything was so smooth from the start to the very end. I highly recommend Kennard as he will take great care and make the process flawless!!

jordan Cheung

Lack of communication and could make a better effort into servicing potential customers. I was interested in a used car posted online and texted the number provided for the listing, but failed to get a response. I followed up with the the dealership over the phone to check if the same car was available; however, the salesperson over the phone noted that the car could not be located. Three weeks later, the same car was reposted online and when I texted the same number on the listing, the salesperson noted that the car has already been sold. This experience has been frustrating and the level of service has been subpar.

Charles Nguyen

DISASTER!!!...That's the only word I can use that comes close to explaining the series of unforeseen circumstances that lead me to the Lexus dealership! A good friend and current Lexus owner insisted I visit Regency Lexus, when it unexpectedly became necessary for me to quickly purchase a new Lexus RX 350 F-Sport. With a somewhat preconceived notion of what the Lexus brand was, I agreed to his recommendation. My experience began with General Sales Manager, Ken Wong. I'll remind you that being a first-timer at Lexus, I was feeling a bit cautious being a long time Mercedes-Benz owner. To my relief and pleasure, all of my anxiety vanished after five minutes in Ken's company. He was sincere and authentic. He not only knew his business, Ken also worked out a very resonable amount for my trade-in (German cars are horrible when it comes to the depreciation). As a business owner, I recognized and connected with him immediately. Ken wanted nothing more than to assure me I was in the best of hands at Regency Lexus! My car-quest was then turned over to capable hands of a Product Advisor, Amy Wu. At Lexus Amy afforded me a professional level of knowledge and expertise that was tempered by her friendly, accommodating demeanor. She was able to give a clear understanding of the Lexus brand, it's dependability, features and standing in the marketplace. Car salesman stereotypes aside, there was no pressure here. Rather a simple desire for her to reassure me that Lexus was a very good choice. It wasn't long before I'd picked out my next car! I'm not one who is impressed with perks and privileges. Again, as a business owner, I am impressed with customer rapport and confidence in a product. To me those are key elements in attracting and maintaining a loyal, consumer relationship. I can safely say that experts at Regency Lexus have done exactly that!

Liz Wong

If you want a Lexus go find Amy Wu. She listens to your needs and isn’t pushy. Onsite insurance broker makes the whole experience smooth and seamless. Parking can be a bit tight

Stephanie L

Regency Lexus is an extremely warm and inviting place to purchase our first Lexus. We met with Bryon who was very helpful and straight forward in explaining to us the details to make sure we understood exactly what we were paying for. David was also a tremendous help in explaining the financing side as well. In addition, picking up our Lexus was smooth as well as Collin was very helpful in explaining the usage and features of the car providing us with comfortability before heading out on the road for the first time with our new Lexus. This Lexus location is must go to place to purchase your first Lexus.

ARCHIVE Jeff Tam

I went to all 3 Lexus dealership in the lower mainland and proceeded with Regency Lexus. I stumbled upon sales rep Chris Ting via their online chat service. Chris was respectful, offered excellent service and, of course, a great deal without the back and forth that other dealers make you go through. Best of all, all the costs are transparent and there were no hidden fees (ie doc fees, accessories, etc...) that other dealers try to hide in their quotes and telling you that it's mandatory. Since then, I have recommended Chris to two of my family members and both of them purchased a vehicle from Chris.

Brandon Lanthier

Great experience from start to finish! Annie really pulled through. No hasles, no issues. She's absolutely wonderful! Ask for her!

ying zhao

Me and my dad had an excellent Lexus purchasing experience with Product Advisor Howard and Technology Specialist Colin. They were very personable and knew their products.Howard went out of his way to help any way he could through the whole process. I would highly recommend using their services if anybody is in the market for a Lexus. Colin and Howard are excellent team, they are very patient and friendly. Thank you guys so much.

nini liang

My car lease with Regency Lexus was almost ending and I was looking to get another lease with Lexus. Byron Luu from sales helped me with this process. He was tentative and listened to exactly what I wanted. When I went to see him in the dealership he was prepared with multiple options for me. I was very impressed with his knowledge and he helped clarify things that were unclear to me. He advocated for me to get the best promotions I could get. Overall, I am very happy with how he treated me throughout this entire sales. I am also very happy with all the staffs from Regency Lexus that also helped me through this process. I will definitely recommend Regency Lexus to anyone who is looking to drive a Lexus.

Bruce Ledingham

Regency Lexus is the Best auto dealership I have ever dealt with, having just purchased my 2nd Lexus from them, courteous, helpful and fair. And John Gelhede is the best auto salesperson I have dealt with in my 80 years here in Vancouver. He has been congenial, helpful, fair, very knowledgable about his product and an all around nice guy, a pleasure to do business with. Bruce

H N

My fiance purchased her first SUV about a year ago from Howard and could not have had better things to say. So when the time came for me to purchase a new vehicle, I contacted Howard and received the same great experience. No pressure sales tactics, just informative, helpful advice. Linh, their financial services manager, was also a pleasure to work with. If you're in the market for a Lexus, I would definitely recommend you contact Howard at Regency Lexus Burrard.

Mike Chang

Purchased my vehicle at Regency Lexus with the help of Derek, who was fantastic! Not only did he cut me a great deal, he was also very upfront and honest with details and particulars about the vehicle I ended up buying. All of the other staff were also a pleasure to do business with. Would highly recommend to any prospective buyer - and look for Derek!

Michael Tin

We just picked up our 2021 NX and had a superb experience dealing with Annie Mai. She is knowledgeable, patient and let us take our time to make our decision. Would definitely come back to Regency Lexus again for our next vehicle. Thank you Annie!!

Grace Li

My husband and I are interested in an 2017 Lexus RX350; we called the sales center to check whether this vehicle is still available so we don’t waste our time, round trip will take us 80 mins. Simon, the salesperson, ensured me this vehicle is still there. We got there, 40 mins later he still could find where the vehicle is., he Ask us to go home and said he will call once the vehicle can be located; and it is possible that SUV have been sold by other sales person. No apologies being made to provide wrong information. What a joke!!!!!! Completely wasted 2 hours of our time. We are never going back there again.

jiff ish

I had a very pleasant experience with Regency Lexus. The salesperson Bryon was very friendly and personable. He explained everything clearly and answered all the questions I had in mind and made my decision to purchase the vehicle much more easier. Negotiations are interest-based. They really look to have a win-win situation for both parties.

C and K

Just picked up our first Lexus yesterday from Regency. Eric helped us throughout the entire process and we couldn't have been happier! He did everything he could to help us with what we were looking for. Super friendly and professional staff. No pressure during the buying process unlike other dealerships we have been to. If you're in the market for a Lexus, come here and have a chat with them. You won't be disappointed!

Katie

Chris Ting provided great customer service and even responded to my texts very promptly. Dealing with him and Angela in business office made purchasing my second vehicle from this Lexus location a great experience. Thank you Chris and Angela!

Jenna Korsunsky

I worked with Shane Gelhede, who helped me find the perfect car - the Lexus UX. I was struggling to decide between buying and leasing, and he helped me look at the options and find the best option for me. He was professional, honest, and easy to work with. I am very happy with my new car and the service I received.

Chao Lu

Dealing with different Lexus dealer for more than 6 years, this is the worst. For the same vehicle, there trade in value is $8,000 less than other Lexus dealer. Sales manager trying to play games, waste of time.

Marco Chan

Decided to renewed another lease. Definitely one of the best Lexus in the lower mainland. Worked with Jesse Shen and David Yang. They were efficient, diligent and helpful. Other dealerships and sales managers should take this team and Regency as a role model and example of how customer relationship should be.

gurjeet dosanj

Shane is very helpful and very knowledgeable. He has good customer skills and is very good at communicating. I can’t believe I finally have my dream car :) Thank you for your help and all the time and effort you put in for us.

ludenzzo

Great dealership and great service. Jesse was the gentemen who help me purchase my first brand new car. He was very attentive to my needs and provided me with all the information and details I needed. Not only that he wasn’t pushy he made me feel very comfortable. I highly recommend that specific dealership and of course Jesse. Thank you Lexus

Shen Wong

Byron Luu helped my us with a recent purchase and made us feel comfortable throughout the process. His customer service and knowledge made us feel confident with the car we chose. He was honest and transparent about everything. I would definitely recommend Byron to my family and friends for their next car.

abdul malik

I don't know why some people rate this location low starts. I bought my 2021 IS 300 from George he is one of the best sales person I ever meet in my Life, he did not ask me to buy what they have in stock. He ask me what I actually want what colour what specifications. He was honest and very helpful all the time. Yesterday, I went to pick up my car from sales to Store Manager they all welcome me and take photos with us as memory, they treat me with respect and ensure I am happy with my purchase. Thank you Lexus Regency Team, I will suggests my friends and Family this location. Thank you for great customer Service.

Mo Hashemian

Very upset from in person visit today. For sure Lexus can have better representation. Self served, self left!

K Ho

Ms. Annie Mai helped me with my selection as this was all done virtually due to COVID 19. She was very pleasant, and she guided me through the purchasing process without any hiccups. Everyone there was courteous and picking up the car was a breeze. I'm overall very satisfied with the service received by Annie and her team. Thanks for the Panda :)

Paul Gagnon

Regency Lexus has been our dealership of choice for years. The service department is always friendly, explains clearly all of the work required on our family car and we feel confident that our car is safe and comfortable to drive. Keep up the great work! Paul Gagnon

Baldev Grewal

I had a hard time getting the deal confirmed by Unhaggle in 2016 finally Ken got it done. Now the lease was up , I got no help in termination of the lease as it was due in Jan 2020. I had to go to a different dealership to get it done. I made 2 trips to dealership in this regard both times they were keen to sell me a new car and even offered more refund on the new car but would not listen/ give options to end lease 3 months early. Would not recommend.

R L

Just purchased a 2013 Lexus RX 350 and extremely happy with the process. Salesman Shane was helpful, informative and was a pleasure to work with. Personal and professional experience with no high pressure tactics or the old school runaround. Efficient and honest service, will see Shane again before next purchase and will recommend to family and friends. Thanks Shane!!

Stephen Chu

Extremely happy to get my second LEXUS at Regency. Mario and rest of Lexus team went above and beyond to make deal work for me and best car buying experience ever. This is the second time that I have purchase a car with Mario and the service just gets better. Regency has a customer for life. Thank you Mario !

Synues

First time buyinig a new car and I had the absolute best service I could ask for! Jesse was the most professional sales rep I have ever dealt with. I'm glad I ditched Porsche Vancouver and bought a new RX F-Sport from Regency! Jesse spent 2 days working with me to find the car that best suited me and walked me through every step of the way. His patience, understanding and willingness to work with me was incredible and incomparable to other luxury dealerships. I had a great experience with everyone at Regency Lexus and would refer anyone looking for a new car.

Raymond Szutoo

I had a great experience with Regency Lexus Team. The salesperson Bryon Luu was very friendly and personable and made the entire process very straightforward. He kept in contact with me, but was not overly pushy. He explained everything clearly and answered all the questions and made my decision to purchase the vehicle much more easier. Finance manager Angela Wu was a pleasure to work with. She took her time explaining all the details of the purchase and made the whole process very straight forward. On the day of pick up, Colin was very helpful in explaining all the features of the car and getting us on our way. Great dealership !!!

Mike Chen

Great service all the way from start to finish. I dealt with Annie Mai who guide me through all the different package/payment and made my purchased really easy. She was very friendly/professional, highly recommended for anyone looking for Lexus. I did not even have to go into the showroom until the day of delivery. Everything was done over the phone. She sent me videos and pictures of the exact car that I'm purchasing. Will do more business in the future! Thanks Annie =)

Sakib Hossain

I recently bought a RX 350 from this showroom. All thanks to the wonderful and considerate staffs of Regency Lexus for making it happen. I was lucky to meet Shane Gelhede who helped me out throughout the whole process. I absolutely admired how honest and respectful he was throughout the whole process. He was super patient and listened to my needs and made time for multiple appointments to answer questions and make this purchase happen for me. I really appreciated the fact that I was not rushed into anything and Shane with his great knowledge and understanding dealt with all my concerns. If you are at Regency Lexus next time, make sure to find Shane and he will take care of it :)

A Witrip

Regency has been our dealership of choice for almost 20 years. We have purchased many Lexus vehicles over the years. As a perk, the dealership has had some pretty memorable receptions. The Lexus cars are incredibly durable. We have purchased the LS model, the RX and the IS model. As we age, I find the RX line to be both safe and comfortable. The service department is unbelievable. I have a lot of legendary stories of outstanding service. Just as one example, rats ate into the wires under the front hood of the car. I was thinking a $200 to $400 bill to fix the problem (car was now out of warranty). They fixed the problem for free! To Lexus: Please make your cars compatible with Android auto. All car manufacturer mapping systems are terrible.

Veronica

Great service from the staff here in general! My sales, Eric, was attentive and patient with explaining the features of the car and minute details of the sale. Angela who helped me with the finances side was also very objective and not pushy unlike a lot of sales that try to push extra features on you! She explained everything in detail and suggested better deals for maintenance, which I know I would definitely appreciate in the long term. Thank you Regency Lexus!

Adalyn L

Alvin provided us with top-tier service and we are more than satisfied! Helpful and kind staff that are there to help you with anything and everything! If you’re looking to buy a Lexus, please choose this car dealership because the service we received here really sets them apart! Tip during pandemic: doors may be locked from the outside, call ahead to book an appointment if you are planning to visit! Someone will greet you at the door.

天天高尔夫

Shout out to andrew ngo, he was extremely helpful and patient with us. He offered us the best rates! Drove us back and forth between the dealership and our house. Analyzed things in our perspective.He made our purchasing experience simply wonderful. Definitely would advise people to let andrew show you the best deals!

V C

Just bought my first Lexus from this dealership. I was referred to Amy by a friend and she was fantastic. She was friendly, knowledgeable, and helped me get a very good deal on my vehicle. Angela from financial services was very clear and helpful in providing information on different warranty options. Thank you. Highly recommended!

Cedar Niu

Very good service, Frank is a very nice and professional sales.

GS Boyz

I dont have anything to say but im jus a very upset customer. Will never buy another car from Regency Lexus. Oh i aint fake by the way, ive bought 3 lexus of John. I will go back Open road Richmond where i first bought my GS

Ekim L

Annie Mai assisted me with my car purchase and she is very professional and helpful. I will definitely recommend her to my friends and family.

Boris Yip

Anyone in the market for a Lexus should check out a few other dealerships before coming to Regency Lexus so that you can compare. Andrew Ngo is what every car sales should be -- no pressure and very honest. Made the purchase experience very enjoyable. I highly recommend him.

Sam H.

Bought a NX300 at Regency. Service was great. Byron was direct, timely and provided us a fair quote. David was patient and answered all our concerns regarding leasing and ownership. Colin did an amazing job detailing the features and set up of the vehicle. Overall, an excellent experience purchasing our first Lexus at Regency!